Job Summary: 

• Address client IT issues involving both networking and application configurations.
• Communicate best practice processes for daily IT operations and usage to clients.
• Assist with the integration of application software, networking, communication, and hardware implementations.
• Answer and update ticketing systems.
• Perform on-site visits to repair and troubleshoot issues.
• Work from a home office when not onsite at the client location.
• Collaborate with team members on ideas and task management to determine the most efficient options for completing projects.
• Determine physical installation needs and services required for efficient business operations.
• Communicate project progress reports and integration timeframes to supervisors.
• Work with business units at both day-to-day and management levels to drive strategies that optimize ongoing IT investments.

Skills on Resume: 

• Networking Troubleshooting (Hard Skills)
• Application Configuration (Hard Skills)
• IT Best Practices (Soft Skills)
• Software Integration (Hard Skills)
• Ticket Management (Hard Skills)
• Onsite Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Supervise a geographically distributed team of software administrators, including database admins, middleware admins, and packaged system admins.
• Provide technical guidance to the team when troubleshooting environment issues.
• Estimate work effort for system migration, system upgrade, and system improvement projects funded by the customer.
• Assume delivery responsibility for system migration, upgrade, and improvement projects.
• Build long-term relationships with a diverse set of technical and business stakeholders.
• Develop and implement technology roadmaps.
• Manage day-to-day system management and maintenance activities, including production support.
• Develop and implement continuous improvement plans for services offered to the customer.
• Lead continuous improvement, application, and problem management initiatives to align with business needs.
• Keep documentation up to date.

Skills on Resume: 

• Team Supervision (Soft Skills)
• Technical Guidance (Hard Skills)
• Effort Estimation (Hard Skills)
• Project Delivery (Hard Skills)
• Stakeholder Management (Soft Skills)
• Technology Roadmaps (Hard Skills)
• System Maintenance (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Deliver accurate and fast solutions to IT issues to help customers achieve a consistent IT experience in a fast-paced environment.
• Interact with customers, troubleshoot, and resolve problems related to hardware, software, and processes.
• Log customer requests into the system.
• Take responsibility for the IT Solution Center environment and devices.
• Gather customer feedback to improve satisfaction and overall experience.
• Recommend and implement improvements to deliver the best and most timely solutions.
• Transfer issues requiring detailed analysis to more experienced personnel.
• Assist in evaluating and making recommendations regarding hardware, software, processes, and services to improve overall IT support for customers.
• Collaborate with the engineering team to select appropriate hardware and software.
• Collaborate with the purchasing team to obtain vendor quotes, work with project managers to assess required labor, and prepare resulting technical and price proposals.

Skills on Resume: 

• IT Troubleshooting (Hard Skills)
• Customer Interaction (Soft Skills)
• Request Logging (Hard Skills)
• Environment Management (Hard Skills)
• Customer Feedback (Soft Skills)
• Process Improvement (Soft Skills)
• Issue Escalation (Hard Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Drive the administration and enhancement of Teamcenter systems across multiple locations.
• Introduce and further develop Teamcenter installations in line with project management guidelines.
• Coordinate project activities with business departments, IT teams, external developers, and suppliers.
• Analyze user requirements as a PLM specialist and design solutions with a focus on economic practicability.
• Prepare system implementations, updates, and support tool analysis.
• Perform testing, documentation, debugging, and error correction.
• Expand and maintain the knowledge base, including user documentation.
• Test, implement, and release new features as part of ongoing responsibilities.
• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Manage support at Level 1 and Level 2, and engage in escalation at Level 2.5 when solutions require modification to ensure continuity.

Skills on Resume: 

• Teamcenter Administration (Hard Skills)
• Project Coordination (Soft Skills)
• Requirement Analysis (Hard Skills)
• Solution Design (Hard Skills)
• System Implementation (Hard Skills)
• Testing and Debugging (Hard Skills)
• Knowledge Management (Soft Skills)
• System Support (Hard Skills)

Job Summary: 

• Analyze new and existing technologies and recommend changes in computer peripherals according to organizational strategy.
• Perform quantitative and qualitative analysis to derive functional requirements based on standard procedures.
• Coordinate with technical teams and business users to define business values and technical solutions that improve the business.
• Assist in process improvement activities and the development of procedures and policies.
• Support management in maintaining vendor relationships.
• Plan, estimate, negotiate, and manage costs and risks.
• Prepare project plans, identify and resolve issues, and communicate project status.
• Provide systems support for changes made to the existing business environment.
• Coordinate with partners to develop data models and generate regular and ad-hoc reports and analytical solutions.
• Prepare testing, training, and security plans, and provide training to customers and IT staff.
• Coordinate with the IT team to suggest proper backup procedures and secure management approval.
• Manage direct relationships with key stakeholders and subject matter experts to develop business solutions aligned with their goals and priorities, demonstrating how process automation through IT solutions will help achieve those goals.
• Deliver end-to-end solutions focusing on customer-facing initiatives with complex cross-boundary integration requirements, ensuring scalability and robustness.

Skills on Resume: 

• Technology Analysis (Hard Skills)
• Requirements Analysis (Hard Skills)
• Business Coordination (Soft Skills)
• Process Improvement (Soft Skills)
• Vendor Management (Soft Skills)
• Cost and Risk Management (Hard Skills)
• Project Planning (Hard Skills)
• Systems Support (Hard Skills)

Job Summary: 

• Manage end-to-end ownership of solutions, covering strategy, planning, execution, and support.
• Create and communicate the overall vision and short- and medium-term regional strategy for solution applications.
• Manage internal functional and IT resources to effectively execute solution strategies.
• Coordinate the analysis, design, and implementation of solution applications and related projects.
• Manage project and release scope, develop project plans and deliverables, and prepare detailed work plans, schedules, resource plans, and status reports.
• Collaborate with and effectively lead cross-functional teams in developing project objectives and requirements.
• Focus strongly on customer centricity, usability, and customer needs in application design and support.
• Provide progress reports to management and participate in decision-making processes within the IT organization to guide solution strategy.
• Work with the IT support team to coordinate the resolution of software issues and handle escalated service issues to maintain the smooth operations of solution applications.
• Serve as an authority on functional and technical issues in designated applications and business areas relevant to solution ownership.
• Apply experience and vision to define innovative solutions while simplifying and optimizing processes and operations.
• Identify risks and roadblocks to successful project completion and work with IT and business management to resolve them.
• Manage and directly perform business analysis tasks for projects and activities related to solution applications.

Skills on Resume: 

• Solution Ownership (Hard Skills)
• Strategic Planning (Soft Skills)
• Resource Management (Soft Skills)
• Solution Implementation (Hard Skills)
• Project Management (Hard Skills)
• Cross-Functional Leadership (Soft Skills)
• Customer Centricity (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Partner with stakeholders to capture and clarify functional requirements for business-relevant system designs.
• Collaborate with System Integrators and Solution Architects to translate designs into detailed system specifications.
• Work with solution delivery teams to prepare and execute comprehensive test plans across the system life cycle.
• Continuously evaluate integration solutions to enhance data consistency, reliability, and quality.
• Support the development of change management strategies by preparing documentation and communication materials.
• Perform scheduled application maintenance to ensure system availability and optimal response times.
• Handle incident resolution, root cause analysis, change requests, and service request fulfilment.
• Provide expert consulting when deep system knowledge is required for decision-making or troubleshooting.
• Act as a subject matter expert during project delivery to ensure application-related risks are managed.
• Maintain up-to-date documentation for system design, configuration, and operational support processes.
• Monitor application performance metrics to proactively identify and resolve issues.
• Coordinate with cross-functional teams to align system enhancements with business objectives.
• Assist in knowledge transfer and training to improve end-user adoption and support readiness.
• Review system performance after changes or upgrades to validate stability and compliance with standards.

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• System Specification (Hard Skills)
• Test Planning (Hard Skills)
• Integration Evaluation (Hard Skills)
• Change Management (Soft Skills)
• Application Maintenance (Hard Skills)
• Incident Management (Hard Skills)
• Expert Consulting (Soft Skills)

Job Summary: 

• Develop and document detailed solution designs within SDS and provide subject matter expertise throughout the solution lifecycle.
• Participate in the development and programming of complex applications and systems.
• Propose solution options and build stakeholder support, and collaborate with stakeholders to produce accurate project estimates.
• Deliver high-quality functional, technical, and user interface designs.
• Translate business needs, enterprise architecture standards, system performance goals, and development requirements into functional, technical, and user interface designs for applications or systems.
• Consult on the development of the System Requirements Specification (SRS).
• Review technical deliverables during detailed design and development, identify gaps, and redesign on demand.
• Define metrics and performance goals in collaboration with technology partners and peers.
• Adhere to established technology delivery practices, standards, project management disciplines, business technology architecture, and risk and production requirements, including thorough project documentation, scope estimates, and cost controls.
• Deliver effective and efficient solutions by meeting milestones, ensuring deliverables are on time, within budget, and compliant with quality and security standards.
• Identify opportunities to reduce costs and introduce strategic solutions to enhance cost-effectiveness and improve stakeholder experience.
• Conduct code reviews to ensure compliance with quality standards, reusability, maintainability, and operational readiness, and support review sign-offs for solution design.
• Support knowledge management by codifying, monitoring, tracking, and managing solution-related knowledge.
• Ensure designs leverage existing reusable components, trace back to business requirements, and incorporate reusability in new modules.
• Identify and resolve issues affecting application integrity, including cross-capability or release-related problems.
• Provide technical support to quickly resolve escalated incidents and outages.

Skills on Resume: 

• Solution Design (Hard Skills)
• Application Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• UI/UX Design (Hard Skills)
• Requirements Specification (Hard Skills)
• Performance Metrics (Hard Skills)
• Cost Optimization (Soft Skills)
• Code Review (Hard Skills)