Job Summary: 

• Analyze and qualify application support requests from users and internal or external partners.
• Act as a scrum master to document, structure, govern, and plan team capacity and service delivery in Agile mode.
• Work according to agreed delivery priorities with the team and partners through effective capacity management.
• Facilitate Agile ceremonies, including daily scrums and sprint planning.
• Participate in decisions to maintain team efficiency and productivity.
• Maintain focus by controlling obstacles and defining mitigation plans with the team and business partners.
• Assist the team in coordinating incidents and resolving complex problems to ensure service availability.
• Communicate changes and outages to affected stakeholders and customers that may impact daily operations.
• Update the transformation plan and provide progress reports.
• Promote transparency and foster a healthy working environment.
• Exercise leadership and take initiative to drive team success.

Skills on Resume: 

• Application Support (Hard Skills)
• Scrum Management (Hard Skills)
• Agile Facilitation (Hard Skills)
• Capacity Planning (Hard Skills)
• Incident Resolution (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Support business applications for the current applications portfolio.
• Evaluate new opportunities for applying technology in support of the mission.
• Perform business analysis.
• Be in charge of developing requirements.
• Manage application development projects and conduct application security risk assessments.
• Review the work of the assigned personnel.
• Review the work of the assigned Information Technology Analysts.
• Act as liaison to system developers, programmers, and management.
• Communicate with business owners and management.
• Coordinate development and support efforts with application vendors and the central information technology department.

Skills on Resume: 

• Business Application Support (Hard Skills)
• Business Analysis (Hard Skills)
• Requirements Development (Hard Skills)
• Project Management (Hard Skills)
• Security Risk Assessment (Hard Skills)
• Work Review (Soft Skills)
• Team Liaison (Soft Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Understand, document, support, and analyze the applications and procedures that enable business functions across company departments.
• Define user stories and acceptance criteria with key users, Product Owners, Product Managers, and Business Sponsors.
• Participate actively with the development team, lead validation efforts with end users, and proactively assist team members in completing tasks for each Sprint.
• Specify and develop test scenarios to ensure new or updated processes deliver improved user experiences while achieving efficiencies and planned business benefits.
• Record and analyze test results, and report unexpected or unsatisfactory outcomes.
• Use test plans and outcomes to create clear user instructions.
• Take full responsibility for changes deployed into production.
• Implement and maintain system and software-based technologies, including SaaS applications, desktop software, anti-virus, and single sign-on, across the enterprise.
• Develop and implement technology strategies to facilitate and streamline business processes.
• Monitor and investigate systems for potential outages and disruptions to networks and applications.

Skills on Resume: 

• Application Analysis (Hard Skills)
• User Story Definition (Hard Skills)
• Agile Collaboration (Soft Skills)
• Test Scenario Development (Hard Skills)
• Results Analysis (Hard Skills)
• User Instruction (Hard Skills)
• Change Management (Soft Skills)
• System Implementation (Hard Skills)

Job Summary: 

• Manage relationships with third-party hardware and software support vendors.
• Create and distribute regular information technology reports to senior leadership.
• Assess the company’s applications and technology infrastructure and provide feedback and recommendations for evolving technology and improving efficiencies.
• Manage the company’s cybersecurity standard operating procedures and direction.
• Implement and manage asset tracking and inventory control for all hardware and company-owned devices.
• Partner with the VP of Strategic Solutions and the accounting team to identify potential cost-saving opportunities.
• Create annual budget recommendations and guide all hardware, software, and licensing needs.
• Manage the overall telecom strategy, including community phone systems and the company cell phone plan.
• Promote good relations with Mack team members and others through a positive attitude and trust.
• Consistent commitment to the mission and core values of Integrity, Excellence, Care & Respect, and Vitality.
• Adhere to all Mack Property Management employee policies, Code of Conduct, and applicable rules, laws, regulations, or bargaining agreements.

Skills on Resume: 

• Vendor Management (Soft Skills)
• IT Reporting (Hard Skills)
• Technology Assessment (Hard Skills)
• Cybersecurity Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Budget Planning (Hard Skills)
• Telecom Strategy (Hard Skills)
• Team Relations (Soft Skills)

Job Summary: 

• Assist in identifying and assessing available resources and integration activities required for assets to meet planning and execution requirements.
• Develop and maintain financial data and cost packages to assess current-year and strategic planning, including current and future element program requirements.
• Assist with reviews, verifying that the infrastructure can meet schedules and milestones.
• Provide thorough reviews and assessments of change requests and make sound recommendations indicating risk and risk avoidance.
• Support new and updated infrastructure integration in coordination with applicable element stakeholders.
• Monitor milestones and events in support of stakeholder infrastructure upgrades, integration, schedule risk, and mitigation.
• Engage in stakeholder and planning meetings to resolve conflicts and present feasible solutions.
• Support the planning, implementation, and execution of cybersecurity testing.
• Assist in gathering required cyber documentation to execute element and system cyber events, including cyber assessment team hardware.
• Utilize scheduling tools to evaluate and provide input to meet infrastructure requirements.

Skills on Resume: 

• Resource Assessment (Hard Skills)
• Financial Analysis (Hard Skills)
• Infrastructure Review (Hard Skills)
• Risk Management (Hard Skills)
• Integration Support (Hard Skills)
• Milestone Monitoring (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Cybersecurity Testing (Hard Skills)

Job Summary: 

• Support, design, develop, enhance, and implement computer application systems and programs.
• Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, and troubleshoot problems by testing and resolving issues.
• Provide recommendations to enhance IT systems and services.
• Support, administer, configure, and install software and hardware products and systems.
• Implement new products or upgrades in a network operating system environment by determining feasibility, conducting cost/benefit analysis, and assessing the impact on all clients.
• Liaise with clients, including senior management and executives, partners, and external vendors, to resolve issues and recommend next steps.
• Develop, evaluate, and test new technologies.
• Provide 24/7 first-tier management and support.
• Research, analyze, and recommend current trends, standards, practices, and products, such as ITIL methodologies, in an IT environment.
• Analyze requirements and provide advice and guidance on IT matters to various audiences, including business partners and management.
• Work in a client service environment and deal directly with employees at different levels.
• Provide access to all IT network services.
• Authorize and manage changes and releases to the IT infrastructure.

Skills on Resume: 

• Application Development (Hard Skills)
• System Evaluation (Hard Skills)
• IT Recommendations (Hard Skills)
• Software Administration (Hard Skills)
• Network Implementation (Hard Skills)
• Client Liaison (Soft Skills)
• Technology Testing (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Respond to employee technology needs in person or via email, phone, instant messenger, or screen share software to support Windows hardware, operating systems, applications, printers, video conferencing systems, and other tools.
• Use the ServiceDesk management system and other methods to respond to user support requests.
• Administer user accounts and access.
• Onboard new users by creating all required account information, including Active Directory, Enterprise Resource Planning (ERP) systems, phone systems, video conferencing, and intranet.
• Assist with Sarbanes-Oxley documentation gathering activities.
• Maintain the asset management system.
• Deploy new user computers.
• Execute PC setup and desktop image deployment for all new users.
• Maintain and execute the PC deployment imaging system.
• Install PC hardware peripherals and phone handsets.

Skills on Resume: 

• Technical Support (Hard Skills)
• ServiceDesk Management (Hard Skills)
• User Administration (Hard Skills)
• User Onboarding (Hard Skills)
• Compliance Support (Hard Skills)
• Asset Management (Hard Skills)
• PC Deployment (Hard Skills)
• Hardware Installation (Hard Skills)

Job Summary: 

• Install printer hardware and drivers.
• Be in charge of training users.
• Install software packages.
• Recommend company computer desktop and laptop systems and hardware purchases.
• Assist System and Network Administrators by building new servers and configuring Ethernet switches or firewalls.
• Resolve issues desk-side or via screen sharing software and other remote tools.
• Handle difficult situations with clients professionally.
• Mentor and train new or junior desktop staff.
• Resolve enterprise application issues using the provided documentation or escalate to designated resources on demand.
• Work with a global team to install, modify, and repair computer hardware and software.
• Enhance user experience through proactive technical support and reliable solution delivery.

Skills on Resume: 

• Printer Installation (Hard Skills)
• User Training (Soft Skills)
• Software Installation (Hard Skills)
• Hardware Recommendation (Hard Skills)
• Server Configuration (Hard Skills)
• Issue Resolution (Hard Skills)
• Client Handling (Soft Skills)
• Staff Mentoring (Soft Skills)

Job Summary: 

• Perform systems analyses of business and computing infrastructure problems of moderate scope and complexity, including requirements definition, interfacing with users, and providing cost and benefit analyses.
• Prepare trade-off studies and benchmark analyses.
• Confer with program and system users to analyze current operational procedures, identify problems, and evaluate specific input and output requirements such as forms of data input, data summarization methods, and formats for reports and screens.
• Develop or modify moderately complex computer programs or systems by writing detailed descriptions of user needs, program functions, and processing steps required.
• Determine whether program changes are possible within existing systems by reviewing computer system capabilities, process workflows, and required implementation timelines.
• Prepare documentation, including workflow charts and diagrams, to specify in detail the operations to be performed by equipment, computer programs, or systems.
• Upgrade and maintain systems after implementation.
• Generate, test, implement, and document program code required to develop applications or maintain current systems.
• Prepare activity status reports to inform management of projects or milestones completed or pending, and identify issues requiring escalation for resolution or assistance.
• Train users for the effective implementation and use of systems.
• Ensure a smooth implementation transition.

Skills on Resume: 

• System Analysis (Hard Skills)
• Trade-Off Studies (Hard Skills)
• User Requirement Gathering (Hard Skills)
• Program Development (Hard Skills)
• Workflow Documentation (Hard Skills)
• System Maintenance (Hard Skills)
• Status Reporting (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Create user documentation and develop training materials.
• Prepare and deliver technical presentations on selected topics.
• Participate in evaluations of new or alternative technologies related to operating systems, hardware, software packages, development tools, databases, and methodologies.
• Apply continuous improvement techniques and methods to internal processes and systems to increase efficiency, improve customer service, and reduce costs.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing industry networks, and participating in professional associations.
• Comply with federal and state legal requirements such as software licensing and confidentiality of employee records.
• Ensure adherence to requirements and advise management on necessary actions.
• Research existing and new legislative requirements.
• Share specialized knowledge with others.
• Represent the company on specific projects.
• Mentor new employees.
• Contribute to team efforts by accomplishing related results, including cross-functional or project team responsibilities such as continuous improvement.

Skills on Resume: 

• User Documentation (Hard Skills)
• Technical Presentations (Hard Skills)
• Technology Evaluation (Hard Skills)
• Process Improvement (Hard Skills)
• Knowledge Development (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Employee Mentoring (Soft Skills)