WHAT DOES AN INFORMATION TECHNOLOGY ANALYST DO?
Published: Sep 17, 2025 - The Information Technology Analyst leads the identification, analysis, and implementation of complex IT solutions and business processes to support strategic plans and operations. This role involves designing, testing, and integrating high-level applications, managing project plans and schedules, and facilitating cross-departmental collaboration to ensure alignment with organizational goals. The analyst also prepares detailed reports and presentations, providing leadership in process improvement and ensuring technology initiatives meet evolving business needs.
A Review of Professional Skills and Functions for Information Technology Analyst
1. Information Technology Analyst Overview
- Technical Concepts: Understand technical concepts and how different platforms, such as web services and web applications, integrate.
- Business Analysis: Plan and estimate business analysis activities with accuracy and foresight.
- Solution Design: Design and propose effective solutions to address business opportunities and challenges through structured analysis.
- Feasibility Analysis: Contribute to the feasibility analysis of business requirements to ensure scalable and flexible solutions.
- Consulting Support: Serve as an in-house consultant within functional areas to resolve complex business needs.
- System Support: Support production systems to keep them secure, current, and efficient.
- Global Collaboration: Collaborate effectively with Systems Analysts globally to create workflows, scripts, applications, and reports that enhance data efficiency and availability.
- Project Participation: Participate actively in challenging IT projects and take ownership of assigned responsibilities.
- Technical Support: Provide reliable technical support for users experiencing hardware and software issues.
- System Maintenance: Ensure proactive system maintenance and troubleshooting to minimize downtime.
2. Information Technology Analyst Functions
- Requirement Analysis: Gather and analyze business requirements for RPA opportunities.
- Solution Delivery: Drive end-to-end solutions to meet automation requirements based on multiple technology platforms such as Blue Prism, Power Automate, and Power Apps.
- Documentation: Develop requirement and design documents for long-term support.
- Project Design: Work closely with business process teams, functional teams, and other stakeholders to design and build RPA projects.
- Team Collaboration: Collaborate with global RPA teams to deliver solutions.
- Issue Resolution: Assist with issue resolution.
- Communication Bridge: Bridge communication between technical and non-technical stakeholders for clarity.
- Business Value: Maintain focus on business value while delivering technical solutions.
- Adaptability: Adapt effectively in handling multiple priorities in fast-paced IT environments.
- Operational Efficiency: Drive improvements in operational efficiency through continuous support and innovation.
3. Information Technology Analyst Accountabilities
- Process Analysis: Lead the identification, analysis, and selection of complex information technology and business practices to support strategic business processes and plans.
- Application Development: Participate in the design, development, testing, and integration of high-complexity applications.
- Process Implementation: Take the lead in implementing information technology and business processes of high complexity.
- Process Improvement: Support, evaluate, and continuously improve IT and business processes to maintain alignment with medium-to-high complexity business plans and risks.
- Project Leadership: Provide leadership in developing and managing project plans and schedules for functional areas.
- Project Management: Build a solid foundation in project management to strengthen execution.
- Stakeholder Engagement: Engage in extensive contact with multiple departments and functional operations while actively participating in strategic business relationships and issues.
- Collaboration Facilitation: Facilitate both formal and informal meetings and collaboration sessions that bring together parties with varying levels of responsibility.
- Documentation: Prepare documentation of the current state by collecting data and collaborating with team members.
- Reporting: Present findings to management through detailed reports, including requirements, presentations, and policies.
4. Information Technology Analyst Job Summary
- Disaster Recovery: Develop and maintain disaster recovery documentation and artifacts.
- Ticket Management: Track and report on misrouted, unassigned, and stale/aged trouble tickets.
- Change Requests: Submit and monitor ASI/Change Request (CRQ) requests, identifying delays and bottlenecks for follow-up and process improvement.
- Problem Management: Validate Problem Management reports for Server Line of Business (LOB) ticket status.
- Customer Support: Attend meetings, participate in conference calls, and respond to email/ticket requests to ensure customer support, and serve as recorder for minutes, action items, and project deliverables.
- Liaison Role: Act as liaison for certificate, account, security, and event management.
- Project Status: Collect and report daily implementation status for new projects.
- Forensic Reporting: Provide ad hoc reporting and forensic timelines on project delays.
- Decommission Tracking: Track decommission CRQ requests and identify delays or bottlenecks for follow-up and process improvement.
- Asset Management: Track and initiate resolution on server assets incorrectly coded for billing.
- TTP Documentation: Develop, document, and maintain TTPs for Server LOB.
5. Information Technology Analyst Tasks
- Solution Design: Design, develop, and implement HCM SuccessFactors solutions in alignment with established architectural standards and HR domain roadmaps.
- Requirement Analysis: Analyze business requirements, recommend appropriate solutions, and clearly outline implications and expected outcomes of proposed designs.
- Technology Evaluation: Collaborate with architects to evaluate and assess new technologies for potential adoption.
- Standards Compliance: Implement solutions that adhere to overall organizational technical guidelines and practices.
- HR Projects: Actively participate in HR projects involving system impacts, serving as a trusted solution expert.
- System Integration: Integrate external systems into the existing portfolio by leveraging integration layers such as Dell Boomi and Mulesoft.
- Data Protection: Maintain a strong understanding of data protection standards and ensure compliance in all system implementations.
- Technical Support: Provide timely hardware, software, and network problem diagnosis and resolution through teleconferencing support for staff members.
- Onboarding Support: Coordinate with hiring managers to manage technical onboarding and offboarding activities effectively.
- Configuration Management: Carry out configuration management responsibilities to ensure consistency and accuracy of systems.
- System Monitoring: Support system stability and scalability by monitoring integrations and configurations.
- Stakeholder Collaboration: Promote seamless collaboration between HR, IT, and business stakeholders.
- Issue Troubleshooting: Assist in troubleshooting and documenting technical issues for continuous improvement.
- HR Technology: Contribute to developing secure and efficient HR technology ecosystems.