INFORMATION TECHNOLOGY ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 17, 2025 - The Information Technology Analyst has expertise in IT operations, systems development, and server/end-user computing with advanced skills in SCCM, MECM, endpoint security, and anti-virus tools such as McAfee and CrowdStrike. This position requires proficiency in virtualization (Azure Windows Virtual Desktop, Horizon, VMware), mobility systems (WorkspaceOne, InTune), Active Directory, Group Policies, and scripting. The analyst also provides on-site and remote troubleshooting, develops IT application training, and demonstrates strong problem-solving, critical thinking, and communication skills.

Essential Hard and Soft Skills for a Standout Information Technology Analyst Resume
  • Application Support
  • Business Analysis
  • Project Management
  • Security Assessment
  • Test Development
  • System Implementation
  • Technical Support
  • Risk Management
  • Process Improvement
  • System Analysis
  • Stakeholder Communication
  • Problem Solving
  • Team Leadership
  • Agile Collaboration
  • Change Management
  • Vendor Management
  • Business Communication
  • Client Handling
  • User Training
  • Staff Mentoring

Summary of Information Technology Analyst Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 6 years of Experience

  • Experience with data visualization tools such as Tableau or PowerBI.
  • Prior experience with Epic Clarity data models or other clinical or financial data systems.
  • Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong understanding of data design, architecture, relational databases, and data modeling.
  • Experience with data warehouses and health care EMR systems.
  • Experience with SQL or other relational database structures.
  • Excellent analytical, problem-solving, organizational, time management, written, and verbal communications skills.
  • Ability to distill and present analytic results to various audiences through different methods of visualization.
  • Excellent attention to detail, patience, and a positive customer-centric attitude.
  • Can maintain a favorable work environment for all team members and clients.

2. BS in Cloud Computing with 4 years of Experience

  • Agile/Scrum Methodology experience, familiarity with iterative development, and sprint-based project delivery.
  • HTML, CSS, and JavaScript familiarity to work effectively with developers and content.
  • Awareness of usability, accessibility (WCAG), and design best practices.
  • Understanding of relational databases (SQL) or NoSQL for CMS content storage and integrations.
  • Experience working with REST/SOAP APIs to connect Sitecore with other business systems.
  • Ability to interpret KPIs, dashboards, and business intelligence tools.
  • Knowledge of CMS (Content Management System), Sitecore platform.
  • Knowledge of standard office tools such as Excel, Word, PowerPoint, etc.
  • Experience in project management, with strongly developed organizational and time management skills to move a project from beginning to completion.
  • Problem-solving and critical thinking skills.
  • Effective communication skills, including speaking, writing, and active listening.

3. BS in Computer Information Systems with 2 years of Experience

  • Basic knowledge of programming languages to comprehend reading code and basic functions.
  • Familiarity with JIRA and Confluence.
  • Basic SQL knowledge to run queries for reporting.
  • Tableau or other reporting tool experience.
  • PingFederate or related IAM/Authentication/Authorization experience.
  • Project management skills to handle diverse projects, often simultaneously, and meet aggressive deadlines.
  • Ability to solve technical problems/processes and understand complex details.
  • Ability to increase operating efficiency by producing high-quality technical solutions.
  • A high level of interpersonal and verbal communication skills to relate to other people at their systems knowledge level.
  • Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.

4. BS in Computer Science with 5 years of Experience

  • Experience using Microsoft Systems Center Configuration Manager (SCCM) for Operating System and application deployment.
  • Experience with an Information Technology Service Management (ITSM) ticketing system such as Footprints or Jira.
  • Experience creating and managing accounts and groups in Active Directory.
  • Experience with Windows 10 installation and Office 365 user setup and configuration.
  • Experience in troubleshooting PC hardware and software errors and performance.
  • Experience in troubleshooting Ethernet, wi-fi, and cellular network connections.
  • Experience responding to customer requests submitted through phone, email, and in-person meetings.
  • Experience generating documentation for distribution to hundreds of users.
  • Experience setting up Windows mobile devices in an enterprise environment.
  • Experience using a network policy engine for device management.
  • Ability to explain technical concepts clearly to non-technical users and ensure understanding.
  • Can approach complex issues methodically, identify root causes, and provide sustainable solutions.

5. BS in Information Technology with 7 years of Experience

  • Experience in information technology (IT) operations, programming, systems/software development, or another IT-related field.
  • Experience with server and end-user computing hardware and configuration.
  • Experience working with System Control Center Manager (SCCM) and Microsoft Endpoint Control Manager (MECM).
  • Working knowledge of endpoint security and protection systems.
  • Experience with commercial anti-virus systems - McAfee, CrowdStrike.
  • Exposure to Azure Windows Virtual Desktop, Horizon virtual desktops, and VMWare virtual servers.
  • Experience with remote access and mobility systems, such as WorkspaceOne and InTune.
  • Experience working with Active Directory and creating Group Policies.
  • Experience using scripting tools.
  • Experience in developing and providing training on IT applications.
  • Experience providing both on-site and remote troubleshooting support.
  • Strong problem-solving and critical thinking abilities with good communication skills.
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