INFORMATION TECHNOLOGY ASSISTANT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 22, 2025 - The Information Technology Assistant has experience in a service desk environment, providing multi-level support to a high number of end users with solid knowledge of ITSM processes and tools, including ITIL-related practices and monitoring systems. This role requires proficiency with MS Office, troubleshooting technical issues, and understanding complex application architectures. The assistant also has strong drafting and communication skills, the ability to plan and prioritize tasks, and a commitment to delivering high-quality, impartial service that meets the needs of internal and external stakeholders.

Essential Hard and Soft Skills for a Standout Information Technology Assistant Resume
  • Technical Troubleshooting
  • Hardware Support
  • Software Installation
  • PC Deployment
  • Network Administration
  • Account Management
  • System Installation
  • Backup Monitoring
  • Inventory Management
  • Email Administration
  • Communication Skills
  • Team Collaboration
  • Customer Service
  • Problem Solving
  • Team Assistance
  • Meeting Participation
  • Travel Flexibility
  • User Training
  • Vendor Coordination
  • Client Feedback

Summary of Information Technology Assistant Knowledge and Qualifications on Resume

1. BS in Software Engineering with 4 years of Experience

  • Previous Help Desk experience.
  • Excellent technology troubleshooting skills.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and Access.
  • Previous experience supporting Microsoft Office 365, MS Teams, and SharePoint.
  • Previous experience in maintaining complex lists and/or databases.
  • Previous experience with website editing tools.
  • Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
  • Familiarity with Active Directory for user account creation and permission management.
  • Basic knowledge of cybersecurity best practices (e.g., password policies, phishing awareness).
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Excellent verbal and written communication when interacting with technical and non-technical users.
  • Strong customer service orientation with a proactive problem-solving attitude.

2. BS in Computer Engineering with 5 years of Experience

  • Experience working in desktop support.
  • Experience in monitoring and updating IT support documentation, including troubleshooting steps and internal knowledge bases.
  • Working hands-on knowledge of Wintel PC and Macintosh Operating Systems.
  • Working experience in G-Suite Administration.
  • Knowledge of Microsoft Active Directory.
  • Familiarity with Atlassian products.
  • Understanding of file-sharing permissions, network drives, and folder access control.
  • Knowledge of service level agreements (SLAs) and escalation procedures in IT support environments.
  • Organized, energetic, positive, work effectively under pressure, and manage multiple tasks.
  • Good ability to think logically, combined with creativity, to solve an unusual array of questions and problems.
  • High level of interpersonal skills.
  • Must maintain confidentiality within and outside the museum.

3. BS in Computer Science with 2 years of Experience

  • Good awareness of the use of a Microsoft-based IT environment.
  • Good verbal and written communicator, discreet and confidential, whilst polite, courteous and professional.
  • Able to analyse, translate, document, simplify, and prioritise requirements.
  • Organised with an ability to flex based on business requirements.
  • Good understanding and awareness of IT systems.
  • Good understanding of cloud-based technologies.
  • Working knowledge of the Legal Sector.
  • Awareness of data privacy regulations and security practices (e.g., GDPR, ISO 27001 basics).
  • Familiarity with document management systems (e.g., iManage, NetDocuments) used in legal or professional services.
  • Understanding of IT service continuity planning and business continuity fundamentals.
  • Ability to work independently while also contributing effectively within a team environment.

4. BS in Information Technology with 3 years of Experience

  • Experience supporting IT onboarding and offboarding processes, including account setup and equipment provisioning.
  • Knowledge of Windows Active Directory.
  • Familiarity with Intune (Microsoft Endpoint Manager).
  • Familiarity with deploying Windows PCs in an Active Directory Environment.
  • Basic understanding of virtualization technologies (e.g., VMware, Hyper-V).
  • Familiarity with data backup and recovery concepts/tools (e.g., Veeam, Acronis).
  • Awareness of service desk workflows and IT support tiers (Level 1/2/3).
  • Understanding of network peripherals such as routers, switches, and Wi-Fi access points.
  • Knowledge of software licensing and inventory practices.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.

5. BS in Cybersecurity with 6 years of Experience

  • A keen interest in information security, IT management, and digitalisation.
  • Hold a recognised certification to conduct IT audits (CISA or equivalent).
  • Knowledge of COSO, ITIL, COBIT, or other internal control frameworks.
  • Awareness of cloud computing risks and controls (AWS, Azure, GCP).
  • Knowledge of business continuity and disaster recovery planning.
  • Excellent computer skills and proficiency in Microsoft Excel, Word, Outlook, and Access, and ready to learn company-specific software.
  • Exceptional oral and written communication skills in English.
  • Strong interpersonal skills.
  • A demonstrated commitment to high professional ethical standards.
  • Thrive in a fast-paced environment.
  • Ability to challenge and debate issues of importance to the organisation.
  • Ability to work with minimal supervision, be able to prioritise and deliver quality work within tight time frames.

6. BS in Systems Administration with 5 years of Experience

  • Professional experience in a service desk role that involved multi-level support teams (e.g., level 1, level 2, and support teams), as first-line support serving a high number of end users
  • Solid knowledge of ITSM processes shown by training (ITIL-related training and/or certification).
  • Professional experience with ITSM processes and tools (Service Manager or equivalent).
  • Professional experience with MS Office tools (Word, Excel, PowerPoint).
  • Demonstrated knowledge and/or professional experience in troubleshooting technical issues.
  • Awareness of EU-LISA as an IT service provider in the area of safety and security for Europe.
  • Professional experience with monitoring tools (e.g., Nagios, Icinga, or equivalent) and communication tools (e.g., e-mail, videoconference tools, etc.).
  • Ability to understand different complex application architectures.
  • Strong drafting and communication skills in English, both orally and in writing, at least at level C1.
  • Ability to work within a multinational and multidisciplinary team in an international environment.
  • Able to plan and organise tasks effectively, maintain oversight of progress, and prioritise work to meet deadlines.
  • Committed to delivering high-quality service that meets the needs of internal and external stakeholders, with an open, courteous, and impartial approach.
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