INFORMATION TECHNOLOGY ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 17, 2025 - The Information Technology Administrator has experience managing IT systems, including computers, servers, networks, printers, and other equipment, with strong skills in Windows OS installation, Office 365, Azure, Active Directory, and virtualization technologies such as Hyper-V and VMware. This position requires expertise in networking (WAN/LAN, Wi-Fi, VPN), system management tools like Microsoft SCCM and Intune, as well as the ability to troubleshoot complex IT issues and deliver effective solutions. The administrator also needs excellent communication skills, strong project management abilities, and the capacity to prioritize tasks while ensuring secure and reliable IT operations.

Essential Hard and Soft Skills for a Standout Information Technology Administrator Resume
  • Hardware Troubleshooting
  • Software Installation
  • System Upgrades
  • Network Security
  • User Account Management
  • Backup Recovery
  • System Monitoring
  • Microsoft 365 Administration
  • Network Administration
  • Software Deployment
  • Project Management
  • Technical Support
  • Risk Management
  • Employee Training
  • Vendor Collaboration
  • Communication Skills
  • Problem Solving
  • Team Collaboration
  • User Communication
  • Policy Development

Summary of Information Technology Administrator Knowledge and Qualifications on Resume

1. BS in Information Technology with 4 years of Experience

  • Intermediate knowledge of Microsoft technologies, including Office Suite, Office 365, and Windows OS.
  • Strong understanding of TCP/IP, network layering, and connectivity troubleshooting.
  • Skilled in task management, multitasking, and adapting to evolving technologies.
  • Effective team player with excellent verbal/written communication and customer service orientation.
  • Proven creative and critical thinking skills to resolve complex issues.
  • Professional, approachable, and adaptable to varied schedules (days, nights, weekends, holidays, on-call).
  • Hands-on experience with Office 365, Microsoft SCCM, and VMware vSphere.
  • Experience with Cisco networking technologies and ServiceNow.
  • Working experience with Okta, Workday, and Kronos.
  • Must be flexible for shift work, holidays, on-call duties, travel, and additional responsibilities.
  • Exceptional customer service skills.

2. BS in Cybersecurity with 5 years of Experience

  • Good knowledge of Windows, Linux, macOS, and iOS.
  • Experience with SharePoint administration.
  • Experience in the management and administration of cloud services, such as AWS, Azure, Office 365, etc.
  • A solid understanding of IT networking.
  • Experience with Group Policy design and configuration, Active Directory design and management.
  • Excellent English communication skills, both verbal and written.
  • Strong communication and documentation skills.
  • Strong organizational and coordinating skills.
  • Can work autonomously and as part of a team.
  • Able to ensure that deadlines are met and projects of varying length are completed on time and to a high standard.

3. BS in Information Systems with 6 years of Experience

  • Strong proficiency with Microsoft Office 365 administration and support.
  • Hands-on experience with Azure Active Directory for identity and access management.
  • Demonstrated ability to manage vendor relationships effectively.
  • Proven focus on delivering excellent customer satisfaction and end-user support.
  • Experience working with Cisco networking hardware and infrastructure.
  • Solid understanding and administration of Group Policy within Windows environments.
  • Familiarity with AWS cloud environments (experience with multi-cloud setups).
  • Okta experience, particularly in identity management and SSO.
  • Good communication skills and the ability to maintain good work relationships internally and externally.
  • Ability to work under pressure.
  • Dynamic, rigorous, analytical thinker, reliable, attentive to details, and problem-solving skills.

4. BS in Software Engineering with 3 years of Experience

  • Technical support experience with customer service experience.
  • Experience in reading and writing PostgreSQL/MariaDB/MySQL, reading PHP.
  • Familiarity with AWS, Azure, or Google Cloud for supporting applications, databases, or infrastructure.
  • Ability to write simple scripts (e.g., Python, Bash, or PowerShell) to automate repetitive support tasks and improve efficiency.
  • Excellent written and verbal communication skills with a strong customer focus.
  • Strong problem-solving skills.
  • Experience working with macOS and iOS.
  • Excels in a collaborative, team environment.
  • Experience in troubleshooting software-related issues.
  • Empathetic to the needs of employees.
  • Willingness to be wrong, learn from mistakes, and explore issues outside of the box.

5. BS in Computer Engineering with 8 years of Experience

  • Proven experience as an IT Administrator, preferably in a senior role within banking or financial services.
  • Strong background in IT support desk operations, end-user support, hardware, networking, and Windows Server administration.
  • Certified in Cisco (CCNA/CCNP/CCIE) and Huawei (HCNA/HCIE).
  • Skilled in managing and maintaining hardware, software, and network systems.
  • Experience in project management, IT solution delivery, and business/system analysis.
  • Knowledgeable in cybersecurity, risk management frameworks, and regulatory compliance in banking/IT.
  • Experienced in business continuity planning and management.
  • Strong analytical, problem-solving, organizational, and time-management skills.
  • Effective leader with excellent teamwork, communication, and interpersonal abilities.
  • Reliable, results-driven, resilient, and adaptable under pressure.
  • Customer-focused with a proven track record of delivering user satisfaction.

6. BS in Data Science with 2 years of Experience

  • Demonstrated recent experience in delivering IT support.
  • Medium level of knowledge supporting users in a Windows 10 Enterprise Domain environment, including Active Directory, Office 365, print services, and conferencing technologies.
  • Knowledge of IT Infrastructure, including understanding of computer network, cabling, network file and print services (FTP, SMTP, VPN, etc.).
  • Strong analytical problem-solving and technical troubleshooting skills
  • Good technical skills in the installation, configuration, and support of computer hardware such as workstations, printers, and other peripheral equipment.
  • Ability to prioritize tasks and manage a high workload, and effectively adjust when priorities change, managing time and resources effectively.
  • Ability to learn new technologies quickly.
  • Well-developed customer focus and social skills to interact intensively with end users.
  • Self-motivated and focused with a passion for technology and an aptitude for customer happiness
  • Proven ability to work effectively with colleagues across departments (e.g., developers, network engineers, management) to resolve complex issues.

7. BS in Computer Science with 4 years of Experience

  • Solid understanding of network infrastructure concepts and components.
  • Proven ability to quickly learn new technologies and products through documentation and online resources.
  • Hands-on experience with network device configuration, including routers, gateways, switches, and access points.
  • General working knowledge of Office 365 and/or Google Workspace (G-Suite) environments.
  • Familiarity with Linux, Windows, and macOS operating systems.
  • Familiarity with AWS, Azure, or Google Cloud networking concepts (VPCs, subnets, load balancers).
  • Ability to create and maintain clear network diagrams, configuration notes, and troubleshooting guides.
  • Comfortable communicating technical information to non-technical users in a clear, patient way.
  • Strong analytical and problem-solving skills with a proactive approach to issue resolution.
  • Demonstrated adaptability and willingness to learn in a fast-changing technology environment.
  • Ability to handle multiple tickets or projects while meeting deadlines.

8. BS in Network Engineering with 5 years of Experience

  • Hands-on experience with MDM frameworks (e.g., JAMF) for macOS device management.
  • Administration of IT applications, including Google Workspace, Slack, and Jira.
  • Proficient in managing virtual machine images and policy configurations.
  • Strong knowledge of Windows, Linux, and macOS.
  • Familiar with audit practices and IT control frameworks.
  • Basic scripting (Bash, Python, PowerShell) for automation and troubleshooting.
  • Experience with network configuration, VPN setup, and troubleshooting tools.
  • Excellent problem-solving, analytical, and communication skills for technical and non-technical audiences.
  • Knowledge of infrastructure support, such as MDF, network/security appliances, VPN, and A/V equipment.
  • Hands-on JAMF administration for macOS fleets.
  • Familiarity with IAM practices for remote-first environments.

9. BS in Cloud Computing with 7 years of Experience

  • Experience in an IT Administrator or similar role.
  • General IT knowledge on computers, servers, networks, printers, and other IT equipment.
  • Good networking skills (WAN/LAN, Wifi, VPN).
  • Experience in installing and maintaining Windows OS and applications.
  • Experience managing systems (Microsoft System Centre Configuration Manager and Microsoft Intune).
  • Working knowledge of server administration in physical and virtual environments (Hyper-V, VMware).
  • Experience working with Office 365, Azure, Active Directory, Antivirus, and Adobe.
  • Good verbal and written communication skills.
  • Ability to manage multiple IT projects, prioritize tasks, and deliver on deadlines.
  • Strong troubleshooting mindset, capable of analyzing complex IT issues and implementing effective solutions.

10. BA in Management Information Systems with 6 years of Experience

  • Strong knowledge of computer hardware, applications software, and Microsoft Office.
  • Solid understanding of LANs, WANs, TCP/IP, VPNs, and experience with Cisco switches.
  • Hands-on experience with Windows Server 2016+.
  • Experience working with Hyper-V virtualization.
  • Exposure to Microsoft SQL databases (asset).
  • Proven troubleshooting, problem-solving, and analytical abilities.
  • Strong organizational skills with the ability to manage multiple projects and priorities.
  • Excellent communication and presentation skills, both verbal and written.
  • Ability to train users, provide quality customer service, and support internal teams.
  • Self-motivated, detail-oriented, adaptable, and enthusiastic about new initiatives.

11. BS in Database Administration with 3 years of Experience

  • Experience in IT infrastructure technology with a focus on desktop computing (Microsoft platform and products, and Office 365, Outlook).
  • Experience in user and help desk support.
  • Solid knowledge of IT systems and applications.
  • Understanding of TCP/IP protocols and LAN/WAN configuration.
  • Experience with Virtualization and Remote Access Tools, e.g., VMware, Citrix, or VPN technologies for supporting distributed teams.
  • Ability to coordinate with external providers for hardware, software, and service delivery.
  • Ability to troubleshoot and repair issues.
  • Excellent organizational and coordination abilities paired with great attention to detail.
  • Continuous improvement mindset, process orientation, with customer orientation.
  • Ability to communicate, explain, and socialize procedures and solution proposals with country contacts.

12. BS in Computer Information Systems with 5 years of Experience

  • Experience with Android device management.
  • Proficiency in Windows 7, 10, and Windows Server 2008R2–2016 administration.
  • Strong documentation skills for assets, configurations, and processes.
  • Knowledge of Active Directory, DHCP, DNS, and GPOs.
  • Experience with Microsoft Exchange administration.
  • Understanding of file and network permissions.
  • Familiarity with networking and security practices.
  • Hands-on experience with VMware virtualization.
  • Good problem-solving and analytical thinking abilities.
  • Strong time management and prioritization skills, balancing urgent incidents with long-term projects.
  • Can keep up with fast-changing technologies and certifications.

13. BS in Information Security with 9 years of Experience

  • Extensive knowledge of Linux and Windows systems.
  • Experience with virtualized solutions such as KVM, VirtualBox, VMware, and LXC.
  • Fluent in at least one scripting/programming language.
  • Good English language communication skills.
  • Experience with container solutions like Podman/Docker.
  • Experience with GitLab runners and GitLab CI/CD.
  • Experience with Office 365 and Azure AD.
  • Experience with Puppet, Ansible, or similar tools.
  • Experience setting up and maintaining network infrastructure.
  • Security Hardening and Compliance knowledge, implementing CIS benchmarks, vulnerability scanning, and penetration testing basics.
  • Strong project management skills, coordinating tasks, timelines, and stakeholders
  • Good strategic thinking and prioritization skills, aligning technical decisions with business goals, not just technical efficiency.
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