INFORMATION TECHNOLOGY MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 24, 2025 - The Information Technology Manager has experience in IT operations, systems administration, and management across both startup and large-scale environments, with strong expertise in infrastructure, cybersecurity, and ERP implementation. This position requires proven proficiency in SSO/SAML integrations, Office 365, Dropbox, Slack, and Discord administration, alongside hands-on skills in network infrastructure, cloud services, server platforms, and data security. The Manager also needs industry-recognized certifications (ITIL, Microsoft, Cisco, VMware, Fortinet), strong leadership in strategic IT planning and project delivery, and excellent communication skills to guide teams and support business growth.

Essential Hard and Soft Skills for a Standout Information Technology Manager Resume
  • IT Strategy
  • Project Management
  • Network Security
  • System Administration
  • Disaster Recovery
  • Process Improvement
  • Vendor Management
  • Infrastructure Management
  • Security Compliance
  • Data Analysis
  • IT Leadership
  • Team Management
  • Staff Development
  • Performance Management
  • Problem Solving
  • Strategic Planning
  • Communication Skills
  • Vendor Coordination
  • User Support
  • Client Communication

Summary of Information Technology Manager Knowledge and Qualifications on Resume

1. BS in Information Technology with 5 years of Experience

  • Experience in IT management.
  • Background in IT administration, helpdesk support, or have worked as a network administrator in the past.
  • Experience with IT support systems, such as ticketing systems and call center systems.
  • Understanding of implementation requirements for at least one IT service management (ITSM) framework, such as COBIT, ITIL, etc.
  • Experience in leading teams.
  • Experience with cloud solutions such as AWS and GCP, as well as programming experience.
  • Fluent in English with strong verbal and written communication skills.
  • Excellent interpersonal skills, high integrity, and great attention to detail.
  • Interested in keeping up with current best practices in the areas of expertise.
  • Self-starter with the ability to excel with little to no direction, and naturally curious.
  • Ability to think creatively and holistically about reducing risk in a complex environment.

2. BS in Management Information Systems with 10 years of Experience

  • Project Management experience.
  • Experience supporting closed or restricted environments.
  • Demonstrated knowledge and application of Agile and Lean principles.
  • Agile certification and/or hands-on Agile experience.
  • Proven experience leading diverse teams, people, and environments within the IT industry.
  • Understanding of IT governance frameworks (e.g., COBIT, ITIL) and compliance requirements (e.g., ISO 27001, NIST).
  • Working knowledge of cloud platforms (AWS, Azure, GCP) and hybrid infrastructure management.
  • Understanding of change management methodologies (e.g., ADKAR, Kotter’s 8-Step).
  • Experience in budgeting, forecasting, and financial management for IT programs.
  • Strong track record of improving ways of working and streamlining processes to drive efficiency and effectiveness.
  • Ability to create and maintain a safe, inclusive, and collaborative working environment that fosters continuous learning and development.
  • Excellent communication, leadership, and stakeholder management skills.

3. BA in Business Administration with 6 years of Experience

  • Experience managing/supervising teams and managing multiple technology projects/and partners with contractors.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Experience in controlling information technology budget.
  • Working knowledge of Laboratory diagnostics.
  • Experience with Apple Mac systems.
  • Must have excellent organizational, leadership, and communication skills.
  • High level of personal integrity and ability to maintain confidential information.
  • Ability to work independently with strong organizational skills.
  • Sense of urgency that drives results.
  • Good interpersonal skills and the ability to effectively interact with individuals at all levels within/outside the organization.
  • Demonstrated problem-solving and critical thinking skills.

4. BS in Computer Science with 8 years of Experience

  • Certification equivalent to or exceeding a CompTIA Security+ (e.g., CISSP), or certifications equivalent to a CompTIA ITF+, A+, Network+, or similar instead of Security+.
  • Broad technical computing background in server hardware and operating systems, such as the current Windows versions.
  • Extensive knowledge of Microsoft Active Directory, DNS, DHCP, and other foundational infrastructure services.
  • Ability to stand up fully functional new AD domains and integration of acquired AD domains.
  • Experience with cloud infrastructure, including Microsoft Azure and Office 365.
  • Experience with server virtualization technologies such as VMware and Hyper-V.
  • Experience in TCP/IP, VLAN segmentation, network traffic capture, and analysis.
  • Knowledge of SAN/NAS concepts and usage, including iSCSI, FC, LUNs, and data replication.
  • Experience with establishing SLA’s with a background in service delivery and service support processes.
  • Demonstrated experience with Active Directory, PowerShell scripting, Office 365 Exchange support, and fundamentals of systems administration.
  • Strong leadership skills and abilities, with excellent verbal and written skills.
  • Self-starter, highly motivated, demonstrates initiative to advance the IT department’s mission, and advance professionally into increasingly responsible roles.

5. BS in Software Engineering with 12 years of Experience

  • Extensive experience in managing ICT infrastructure and ICT services across a multi-faceted organisation.
  • Significant people management experience and demonstrated ability to operate as part of a leadership team.
  • Ability to provide high-quality input based on experience and sound judgement, and possess a strong ability to influence at the most senior levels of the organisation.
  • Adept at translating strategies and complex policy/process and information/legislation into practical actions and ensuring effective implementation.
  • Deep understanding of ICT infrastructure and system requirements in an education environment.
  • Highly developed technical skills and experience in hardware, software, applications, operating systems, networking, and communications.
  • Experience working with data governance, analytics, and business intelligence tools.
  • Understanding of service management best practices (SLAs, OLAs, KPIs) for ICT operations.
  • Experience in enterprise risk management and ICT-related regulatory landscapes beyond education (e.g., finance, healthcare, public sector).
  • Ability to inspire teams with a compelling long-term ICT strategy.
  • Good critical problem-solving abilities, navigating ambiguity, and providing clear, actionable direction.

6. BS in Cybersecurity with 7 years of Experience

  • Progressive experience in an IT support and management role in the hotel industry.
  • Experience implementing preventive maintenance schedules for IT systems to minimize downtime.
  • Working knowledge of property management systems (PMS) and point-of-sale (POS) integrations across multiple hotel outlets.
  • Ability to conduct training sessions for hotel staff on new technologies and IT best practices.
  • Familiarity with hospitality-specific software such as Opera PMS, Fidelio, or Micros.
  • Understanding of data privacy regulations (GDPR, PCI DSS) relevant to guest information.
  • Network administration basics (LAN/WAN, Wi-Fi infrastructure, VPNs).
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Strong verbal and written communication skills in Spanish, bilingual in English.
  • Sound decision-making - the calm in the storm.
  • Highly motivated and proactive, and act with professionalism and positivity in all interactions.
  • Ability to deliver high and consistent service standards.

7. BS in Data Science with 9 years of Experience

  • Experience (startup and large company) in IT operations, management, and systems administration.
  • Administrator experience with SSO, SAML integration, Office 365, Dropbox, Discord, and Slack.
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
  • High degree of proficiency in Mac and PC hardware and software systems.
  • Ability to engage and develop an IT infrastructure, strategic planning, policy development, and change and project management.
  • Working knowledge in the following technical areas: Network infrastructure, Active Directory Services, Linux and Windows server platforms, file sharing, backup/recovery and disaster recovery, cloud services, and cybersecurity technologies such as MFA and SSO.
  • Hands-on experience across multiple technology domains, especially in systems and infrastructure administration and cybersecurity.
  • Industry-recognized technology certifications, specifically in ITIL (v3 or higher), Microsoft, Cisco, Fortinet, VMWare, storage and networking, and service delivery.
  • Strong execution capability, can demonstrate both hands-on delivery expertise as well as the ability to coach and guide others through projects.
  • Strong verbal, presentation, and written communication skills for technical and non-technical audiences.
  • Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.
  • ERP system implementation and support experience.
  • Experience with deploying and supporting cloud-enabled unified technology architectures, including physical security, network, voice, and collaboration.

8. BS in Network Administration with 6 years of Experience

  • Experience working with Networking, Computer Security, Systems, and Software Systems.
  • Experience in a lead/management position.
  • Experience working with inventory systems.
  • Knowledge and experience working with Ecommerce and web-based sales platforms.
  • Experience in managing disaster recovery planning and continuity-of-operations strategies for critical systems.
  • Understanding of data governance, privacy regulations, and ethical use of technology.
  • Knowledge of business continuity planning and risk management frameworks.
  • Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
  • Knowledge of financial reporting tools and how technology supports revenue tracking.
  • Demonstrate exceptional teamwork and have a "continuous improvement" mindset, with a willingness to adjust workflow and methods to fit the team and company dynamic.
  • High comfort level, multi-tasking, maintaining a high attention to detail, and being resourceful.
  • Customer-centric attitude and ability to interact professionally with all levels of the organization.

9. BS in Computer Engineering with 3 years of Experience

  • Experience with desktop administration and troubleshooting.
  • Experience supporting Windows Server 2012 with Hyper-V, Windows 10, and Office 365 environments.
  • Experience in maintaining data security systems and policies.
  • Demonstrated knowledge of Windows desktop and server operating systems.
  • Working knowledge of a Windows network, VPN, and terminal server environment.
  • Demonstrated ability to support networked printers and photocopiers.
  • Hold Microsoft and Cisco Certifications.
  • Experience in supporting Apple OS and knowledge of various mobile device platforms.
  • Strong organization and communication skills.
  • Ability to work independently with a high aptitude for problem-solving.
  • Ability to support multiple work assignments simultaneously.
  • Ability to conduct basic IT system orientation training of new staff members.

10. BS in Cloud Computing with 10 years of Experience

  • Proven IT service delivery in a local government environment.
  • Professional certifications (e.g., CCNS, CISSP, MCSE).
  • Advanced understanding of data processing, IT systems, and emerging technologies.
  • Strong knowledge of computer hardware, software, telecommunications, and product integration.
  • Familiarity with e-government practices, including technology, security, and privacy standards.
  • Expertise in installing, configuring, administering, and troubleshooting: physical and virtual servers - network applications, storage, firewalls, routers, wireless networks - group policies, DNS, certificates, databases, MFA, endpoint protection - VPN/WAN, remote access, backup policies, and IS monitoring.
  • Advanced proficiency in Microsoft Server, Exchange, and Active Directory.
  • Knowledge of cybersecurity and data practices in the public sector.
  • Understanding of strategic planning, project management, and implementation principles.
  • Strong analytical, problem-solving, and adaptive thinking skills.
  • Skilled in relationship management with staff, vendors, consultants, officials, and the public.
  • Ability to handle sensitive matters with tact, discretion, and negotiation skills.

11. BA in Economics with 9 years of Experience

  • Experience managing vendor contracts and ensuring adherence to service level agreements.
  • Experience developing performance dashboards and reporting mechanisms to track compliance and operational efficiency.
  • Experience in managing budget allocations and performing cost-benefit analyses for service contracts and procurement decisions.
  • Familiarity with contract law principles and procurement best practices.
  • Understanding of compliance frameworks, risk assessment, and mitigation strategies.
  • Knowledge of key performance indicators (KPIs) and metrics for evaluating vendor performance.
  • Proficiency in workflow automation tools and enterprise resource planning (ERP) systems.
  • Excellent organizational and time management skills.
  • Ability to provide leadership, supervision, and training to employees using positive supervisory techniques to ensure maximum productivity, demonstrated ability in organization and delegation skills.
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations with proven critical thinking and strategic planning skills.
  • Self-starter with ability to take initiative with little direction, while also having the ability to work collegially within a collaborative environment.
  • Demonstrated track record of integrity and commitment to professional ethics.
  • Strong communication and interpersonal skills.
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