What Does An Information Technology Manager Do?

WHAT DOES AN INFORMATION TECHNOLOGY MANAGER DO?

Published: Sep 24, 2025 - The Information Technology Manager develops and implements policies, procedures, and governance frameworks to enhance system administration, automation, data governance, and IT financial processes. This role involves improving user experience through reporting and self-service tools, leading initiatives to optimize total cost of ownership, and creating training materials to support IT and finance stakeholders. Additionally, the Manager collaborates with business leaders, application owners, and finance teams to drive transparency, continuous improvement, and effective decision-making across the IT organization.

A Review of Professional Skills and Functions for Information Technology Manager

1. Information Technology Manager Roles and Responsibilities

IT Leadership: Own and lead the global IT organization to ensure alignment with business needs.
Hardware Management: Oversee management of hardware assets, including endpoints (macOS, Windows, Linux), servers, printers, and network equipment.
Procurement: Handle procurement of IT hardware, software, and related services.
System Administration: Administer users, groups, roles, and permissions across all systems and resources.
Asset Management: Track and manage asset inventory, SaaS platforms, software licenses, and access rights.
Project Planning: Lead IT project planning and ensure successful rollout to all employees.
Security Collaboration: Collaborate with the security team to deploy and maintain security systems and controls.
Technology Communication: Deliver regular technology updates and recommendations to the leadership team.
Disaster Recovery: Develop and test disaster recovery plans to minimize downtime during IT crises.
System Upgrades: Evaluate and determine methods for upgrading network and enterprise software.
Project Oversight: Plan and oversee IT projects, managing risks, costs, timelines, and project teams effectively.

2. Information Technology Manager Duties and Roles

IT Support: Provide end-to-end IT support across infrastructure, end-user support, and SAP ERP.
Operations Management: Assist in managing daily operational activities and analyzing user needs at the site.
Task Execution: Manage operational tasks under the direction of IT leadership.
ERP Support: Provide professional responses to ERP system issues and updates for all users.
SAP Troubleshooting: Diagnose existing SAP issues and work closely with the SAP support team.
Stakeholder Management: Manage internal and external stakeholder relationships.
Technical Knowledge: Demonstrate knowledge of Wintel, networking, backup, and end-user support processes.
Training and Engagement: Plan and organize staff training and employee engagement activities.
Policy Development: Collaborate with managers to set procedures, policies, and processes.
Project Management: Demonstrate strong project management and productivity skills.
Budget Support: Support IT budget processing and track site IT expenditures.
Process Improvement: Seek opportunities for improvement and suggest new digital projects.

3. Information Technology Manager Responsibilities and Key Tasks

Sales Promotion: Present, promote, and sell products and services using solid arguments to new and prospective customers.
Customer Analysis: Perform cost-benefit and needs analysis of existing and potential customers to meet their requirements.
Relationship Management: Establish, develop, and maintain positive business and customer relationships.
Lead Generation: Generate credible leads and pursue them to create new business opportunities.
Customer Support: Expedite the resolution of customer problems and complaints to maximize satisfaction.
Sales Targets: Achieve agreed-upon sales targets and outcomes within the schedule.
Team Coordination: Coordinate sales efforts with team members and other departments.
Market Analysis: Analyze territory and market potential, and track sales and status reports.
Reporting: Provide management with reports on customer needs, problems, interests, competitive activities, and opportunities for new products and services.
Trend Awareness: Stay up to date with best practices and promotional trends.
Continuous Improvement: Continuously improve through feedback.

4. Information Technology Manager Roles and Details

IT Planning: Determine the IT needs of the organization by coordinating, planning, and leading all computer-related activities to ensure efficient operations.
Infrastructure Strategy: Help define IT infrastructure strategy, architecture, and processes.
System Development: Design, develop, implement, and coordinate systems, policies, and procedures.
Issue Troubleshooting: Troubleshoot daily issues related to computer hardware, viruses, printers, security access, and email.
ERP Support: Act as a liaison for the ERP system and work with the vendor to resolve user issues and concerns.
Collaboration: Collaborate with the parent company on server, hardware, and networking issues.
Software Updates: Perform necessary software updates.
Training Delivery: Arrange and deliver team training on ERP and computer software to support employee skill advancement.
Disaster Recovery: Develop and maintain a disaster recovery plan.
Project Contribution: Contribute to new miscellaneous projects, prepare reports and queries for managers.
Vendor Communication: Communicate with outside vendors regarding email, internet, and telephone services.
Documentation: Maintain documentation on system flow, processes, and procedures.

5. Information Technology Manager Key Accountabilities

Infrastructure Management: Design, test, deploy, and maintain physical technology infrastructure.
Task Execution: Triage, prioritize, communicate, and execute tasks under tight timelines.
Procurement: Purchase networking and workstation hardware.
Network Support: Deploy, maintain, and troubleshoot Wi-Fi networks.
Development Support: Support technology infrastructure and troubleshooting for the internal software development team.
Warehouse Support: Provide infrastructure support for multi-shift warehouse operations.
Cost Estimation: Prepare operational cost estimates for current and proposed projects.
System Integration: Troubleshoot integrations with client systems.
Asset Management: Manage computer asset tracking, digital policy enforcement, and IP security video systems.
Video Conferencing: Manage and deploy video conferencing systems.
Cabling Oversight: Oversee in-building fiber optic links and other cabling infrastructure.

6. Information Technology Manager General Responsibilities

Performance Monitoring: Monitor and evaluate IT infrastructure performance, tracking costs, productivity, and upgrade needs.
Process Improvement: Set efficiency benchmarks and recommend improvements for infrastructure and processes.
IT Security: Ensure security of networks, systems, and enterprise information assets.
ERP Coordination: Coordinate effectively on ERP and other business-related applications to optimize usage.
Regulatory Compliance: Apply knowledge of medical device IT audits and compliance to maintain regulatory standards.
Business Continuity: Design and implement business continuity measures to minimize operational disruption.
Audit Support: Support and facilitate IT security audits and investigations.
Vendor Management: Manage relationships with external IT vendors and service providers.
Inventory Management: Maintain an accurate inventory of technology hardware and equipment.
Reporting: Contribute input for monthly reports and other IT status updates.
Documentation: Document systems and applications with clarity and accuracy for ongoing reference.

7. Information Technology Manager Role Purpose

Process Optimization: Analyze team activities to identify opportunities for efficiency through process optimization and automation.
Mentorship: Provide mentorship and technical guidance to team members to support their professional development.
Incident Leadership: Lead critical incidents to ensure timely recovery and service stability.
Issue Resolution: Resolve escalated requests and incidents to maintain operational continuity.
Service Improvement: Recommend service improvements and report directly to the Director of IT on key findings.
Performance Monitoring: Monitor, track, and report service levels to ensure performance metrics are consistently achieved.
Technology Alignment: Partner with technical and operational leadership to align the use of educational technology with organizational goals.
Solution Deployment: Deploy, support, and manage new software and hardware solutions to meet business needs.
Troubleshooting Practices: Oversee incident reporting processes and design innovative troubleshooting practices to minimize downtime.
Collaboration: Collaborate with operations leadership to ensure technology availability and reliability scale with business growth.

8. Information Technology Manager Essential Functions

IT Vision: Promote the IT and data vision across the division to align with the company strategy.
Operations Oversight: Oversee IT operations, managed print services, and technical staff across multiple offices.
Stakeholder Representation: Represent stakeholder requirements effectively to both internal teams and external partners.
Training Delivery: Design and deliver training materials to support the rollout and adoption of new and existing systems.
Agile Participation: Participate in the agile software development lifecycle to align IT delivery with business needs.
Strategy Communication: Communicate the IT strategy clearly to senior stakeholders and vendors.
Technology Evaluation: Evaluate, test, and recommend technologies that address evolving business requirements.
Team Coaching: Provide coaching and guidance to junior team members on implementation and professional growth.
Onboarding Support: Support onboarding of new computers, including setup and software installation.
Helpdesk Support: Respond to Level 1 helpdesk requests and coordinate escalation of Level 2 issues to external service providers.

9. Information Technology Manager Additional Details

Project Coordination: Coordinate and plan IT projects such as systems migrations and implementations.
Change Management: Manage, own, and communicate IT changes within the assigned region.
Process Collaboration: Collaborate with IT leadership to improve global processes, policies, practices, standards, and systems.
Process Improvement: Improve internal IT processes and documentation.
Compliance: Ensure that internal systems, practices, and processes comply with IT standards.
Vendor Management: Manage vendors across multiple regions.
Technical Escalation: Serve as a technical escalation point for the team.
System Reliability: Ensure the reliability, availability, effectiveness, and security of business systems.
Centralized Functions: Assist with the improvement of centralized IT functions such as ITSM and CMDB.
IT Support: Ensure IT support is effective and trusted by the business.
Team Development: Lead performance reviews and learning and development for team members.
Strategic Planning: Contribute to strategic, quarterly, and budget planning.

10. Information Technology Manager Roles

Control Operations: Oversee IT control operations and execute activities defined in the annual internal control plan.
Control Assessments: Conduct product-specific and process-based IT control assessments.
Risk Mitigation: Report identified risks and propose actionable recommendations for mitigation.
Control Environment: Enhance and strengthen the overall internal control environment.
Audit Collaboration: Collaborate with HQ audit and IT audit teams on technology reviews and compliance matters.
Reporting: Prepare IT control reports and provide supporting documentation for internal and external audits.
Asset Management: Manage IT asset lifecycle, including procurement coordination and maintenance with service providers.
System Support: Support implementation and upkeep of business systems such as web-based tools and Microsoft PowerApps.
License Administration: Administer networked licenses for specialized software applications across the organization.
Compliance: Ensure IT controls and system operations align with regulatory and corporate compliance standards.

11. Information Technology Manager Tasks

ITSM Management: Deliver and maintain ITSM processes in operations and manage service performance to defined standards and SLAs.
Supplier Management: Manage IT suppliers within the area of responsibility.
Product Management: Manage IT products within the area of responsibility.
Solution Delivery: Support or own solution design and delivery of IT solutions, services, and processes within the area of responsibility.
Change Management: Support and manage all aspects of change and release management, using predefined tools and processes, for IT systems within the area of responsibility.
Business Development: Support business development activity for new opportunities, accounts, and renewals within the area of responsibility.
Stakeholder Management: Manage and coordinate relationships and communication with business stakeholders.
Customer Communication: Manage and support communication with external customers to support business development and existing operations.
Documentation: Define requirements for and facilitate the creation and maintenance of required IT documentation.
Training Delivery: Deliver IT training to ensure adherence to IT strategy and governance.
Health & Safety: Ensure knowledge of and compliance with Health and Safety procedures for self and team, and ensure training for all team members is up to date.

12. Information Technology Manager Details and Accountabilities

Sourcing Strategies: Develop innovative sourcing strategies to attract top-tier IT talent.
Recruiting Practices: Contribute to establishing recruiting best practices tailored for the IT division.
Team Coaching: Provide coaching and professional development to the IT recruiting team members.
Candidate Pipeline: Leverage multiple recruiting tools and channels to build strong candidate pipelines.
Recruitment Execution: Execute recruiting activities to fulfill hiring needs and support organizational growth.
Candidate Presentation: Present screened and qualified candidates to hiring managers with clear summaries of skills and experience.
Performance Management: Drive delivery performance by achieving or exceeding established recruitment KPIs.
Project Tracking: Track recruitment projects and ensure hiring timelines are consistently met.
IT Operations: Oversee daily IT support operations by leading a team of IT engineers.
Asset Management: Manage IT asset inventory and handle procurement activities for company-wide technology needs.

13. Information Technology Manager Overview

Audit Management: Manage IT internal audits with responsibility for global coverage.
Risk Assessment: Perform IT risk assessments worldwide and recommend inputs to the annual audit plan.
Audit Engagements: Lead and deliver IT audit engagements, covering planning, execution, and reporting phases.
Work Programs: Design and apply audit work programs to evaluate IT internal control systems across business units.
Findings Communication: Communicate findings and improvement areas to senior management, ensuring remediation of risks and added business value.
Methodology Development: Contribute to the development and enhancement of IT audit methodologies, guidelines, and practices.
Training Delivery: Provide periodic training sessions to internal audit and internal control teams on IT processes and control frameworks.
Collaboration: Collaborate with IS, internal audit, ERM, and control functions to strengthen IT risk management practices.
Compliance Alignment: Ensure IT audit activities align with organizational compliance standards and regulatory expectations.
Continuous Improvement: Support the continuous improvement of IT audit effectiveness across global operations.
Financial Planning: Provide input into yearly financial planning.
Roadmap Input: Provide input into the yearly IT roadmap, including application and business priorities.

14. Information Technology Manager Job Description

Application Maintenance: Maintain and enhance existing business applications and customer-facing interfaces.
Solution Development: Design, develop, test, document, and deploy new internal processes and external technology solutions.
Database Optimization: Continuously monitor and optimize database performance and reliability.
Database Architecture: Propose and implement improvements to database architecture for scalability and efficiency.
Cloud Infrastructure: Oversee current and future requirements for cloud infrastructure resources.
System Monitoring: Monitor system performance and ensure compliance with operational requirements.
Issue Resolution: Diagnose and resolve system issues and outages promptly.
Infrastructure Advisory: Advise management on IT infrastructure enhancements, process improvements, and product innovations.
Technical Support: Provide technical support through the installation and configuration of hardware, software, mobile devices, and peripherals.
Vendor Management: Manage vendor partnerships to maintain service quality while controlling costs.

15. Information Technology Manager Functions

Team Management: Manage local and remote teams across multiple regions.
People Development: Enable the best in people by supporting day-to-day tasks and long-term career aspirations using motivational management practices.
Operational Support: Support team members in daily operational and tactical activities.
Leadership Advisory: Advise leadership on technical improvements and engagement activities to support team growth.
Technical Support: Provide technical support in server, storage, and hybrid cloud environments, including on-premises, AWS, Azure, and specific use cases in Google Cloud.
End-User Services: Bring experience in end-user and workplace services as an additional advantage.
Automation: Implement automation across hybrid cloud environments to enable scalability and flexibility for business partners.
Business Liaison: Act as a liaison to local business units and labs to support and follow up on new implementations.
Lab Implementation: Support the operational implementation of new lab buildouts, ensuring alignment with IT strategy and business growth.
Architecture Contribution: Contribute to the technical architecture of the IT roadmap in collaboration with architects and execute implementations.
Business Alignment: Serve as a link between IT and the business by understanding needs and requirements from internal departments and business analysts.
Solution Analysis: Analyze and advise on best-fit IT solutions to leadership and stakeholders to support IT strategy, roadmap, and blueprint.

16. Information Technology Manager Accountabilities

Execution Framework: Organize, drive, coordinate, and create the framework for successful execution.
IT Strategy: Develop an IT strategy and business technology initiatives.
Team Leadership: Lead and direct the activities of the technology team aligned with each business unit and across the company to develop overall and detailed technology strategies.
Business Partnership: Partner with business units on planning and securing investment funding from the annual capital plan.
Standardization: Ensure consistency and standardization of the IT strategy across locations.
System Management: Design, implement, and manage hardware and software.
Ticket Support: Respond to incoming ticket requests.
POS Support: Support POS systems.
Staff Support: Support staff across Microsoft and cloud-based technical environments.
System Monitoring: Monitor systems including email, WiFi, A/V, databases, and more, across 250-350 users at a time.

17. Information Technology Manager Job Summary

System Reliability: Account for the availability, uptime, security, and confidentiality of corporate IT systems.
Budget Management: Manage the IT budget, provide regular cost reporting, and identify opportunities to reduce spend and optimize costs.
Cross-Department Collaboration: Collaborate with other departments to ensure best practices are followed regarding security and the availability of systems.
Vendor Management: Build and maintain vendor relationships, and manage the purchase and asset tracking of IT assets.
Infrastructure Management: Ensure all offices are fully equipped with the necessary IT infrastructure.
Continuous Improvement: Continuously identify opportunities for improvement through people, processes, and technology.
Help Desk Management: Manage the local help desk team.
Team Building: Build a top-class IT team through development and mentoring.
Performance Management: Drive high performance by managing, coaching, and providing quality feedback.
Training and Development: Identify training and development needs and provide resources to support team growth.

18. Information Technology Manager Responsibilities

Workflow Coordination: Provide workflow coordination between regional and remote sites.
Standardization: Work with IT site leads to drive standards and ensure process-based ticket documentation and resolution for all on-site needs.
Request Management: Act as a point of contact for all types of service requests, taking ownership through resolution.
Service Coordination: Coordinate between staff and outsourced managed service providers, prioritizing and escalating on demand.
Policy Management: Help manage and maintain technical policies and configurations, including security, Azure, and MDM.
Security Playbook: Contribute to the development and execution of an evolving security playbook.
Documentation: Assist in creating how-to guides and user documentation.
Inventory Management: Maintain software licensing and hardware inventories.
Issue Resolution: Proactively research, diagnose, troubleshoot, and identify solutions to resolve systemic issues.
Teamwork: Engage with colleagues patiently and effectively, with strong teamwork and communication skills.

19. Information Technology Manager Details

Service Migration: Facilitate the migration of IT services to group-level IT to ensure common services are available to users.
Management Liaison: Liaise with senior management teams to ensure IT continues to deliver against expectations.
Budget Management: Submit and manage financial budgets to support the performance of business units.
Security Compliance: Ensure security accreditations are maintained and achieved to retain customer trust and business.
Team Oversight: Oversee daily IT team activities to ensure effectiveness and efficiency.
Technical Authority: Act as the technical authority for IT changes and ensure all changes are appropriate across virtual, physical, and network configurations.
Disaster Recovery: Manage backup, disaster recovery, and patch management solutions.
Team Management: Manage the human aspects of the IT team to ensure effectiveness and provide opportunities for growth.
Mentorship: Mentor and develop the IT team to encourage adoption of best practices.
Process Improvement: Implement improvement projects to reduce workload and enhance service delivery.

20. Information Technology Manager Duties

IT Support: Provide first-line and escalation support for IT incidents and service requests for SSC and SO members.
System Maintenance: Perform system patches, upgrades, and preventive maintenance on PC, Mac, and other IT assets.
Documentation: Maintain accurate IT documentation and daily operational procedures.
Coordination: Coordinate with users, vendors, Global IT, and GHQ to ensure timely communication and action.
Network Monitoring: Monitor network performance, apply security controls, and ensure compliance with global standards.
Device Configuration: Configure company devices in alignment with corporate policies for software, updates, and security.
User Support: Support users in effectively utilizing IT tools, applications, and technologies.
Infrastructure Administration: Administer and maintain local IT infrastructure, including workstations, servers, networks, and TLC systems.
Issue Escalation: Escalate complex issues to higher-level support and track resolution progress.
Risk Management: Identify critical IT risks or incidents and report them proactively to stakeholders.

21. Information Technology Manager Roles and Responsibilities

Vendor Collaboration: Collaborate with software vendors to ensure the timely installation of updates and communicate changes to staff.
Software Testing: Coordinate with vendors to test and validate new software functionality.
System Administration: Act as system administrator for business systems and applications.
Legacy Systems: Maintain and update legacy systems to ensure stability and compatibility with new updates.
EDI Management: Oversee daily management of EDI transactions for customers and vendors.
EDI Communication: Serve as the main contact for EDI-related communication with external partners.
Database Knowledge: Develop a strong understanding of system databases and their capabilities.
Technical Support: Provide basic technical support, including desktop troubleshooting and hardware requests.
Network Support: Work with external network support providers to monitor, open, and resolve service tickets.
Learning Platforms: Manage subject-based learning environments and related technology platforms.

22. Information Technology Manager Duties and Roles

IT Infrastructure: Ensure that all IT equipment and infrastructure are maintained within the office.
Technology Needs: Identify and address operational technology needs.
Technology Deployment: Assist with the evaluation, testing, and deployment of new technologies.
Technology Maintenance: Ensure that current technologies are maintained and operating as designed.
IT Services Management: Manage IT service functions within budget.
IT Collaboration: Collaborate closely with other IT managers.
Customer Service: Ensure IT services are delivered with the highest level of customer service.
Service Improvement: Solicit feedback from personnel and implement changes to improve service delivery.
Team Leadership: Lead and manage the local IT team.
Team Oversight: Provide escalation support, operational oversight, personnel management, and professional development for the team.
Office Support: Work closely with local office administration to provide additional services.

23. Information Technology Manager Responsibilities and Key Tasks

System Reliability: Ensure 24/7 availability and reliability of applications and networks.
System Upgrades: Oversee system upgrades and migrations to guarantee seamless transitions.
Data Security: Implement and maintain security measures to safeguard data and infrastructure.
Documentation: Develop and maintain comprehensive documentation for IT infrastructure, policies, and procedures.
Staff Recruitment: Recruit, interview, hire, and train new IT staff to build a strong team.
IT Operations: Supervise daily IT operations and workflows.
Performance Management: Administer employee performance management, discipline, and terminations in line with company policy.
Infrastructure Management: Manage and develop IT infrastructure for headquarters and multiple global offices.
Process Standardization: Establish standardized IT processes, policies, and practices across all locations.
Employee Support: Ensure employees fully leverage IT systems for productivity and receive effective support.

24. Information Technology Manager Roles and Details

Technology Solutions: Work with staff to understand needs, evaluate current systems, and translate them into technology solutions.
Technology Research: Research, evaluate, and recommend new technologies to advance infrastructure.
Project Management: Oversee, manage, and coordinate projects and initiatives, including the implementation and deployment of IT solutions.
Disaster Recovery: Create and manage the disaster recovery plan and administer network security.
Policy Management: Create, modify, and enforce IT policies and procedures.
Training Programs: Develop and oversee technical programs and end-user training.
Communication: Communicate effectively and facilitate cooperation across varied groups.
Record Management: Maintain precise and organized records of vital documents.
Staff Supervision: Supervise and support staff, including determining work assignments.
Problem Solving: Think critically and develop solutions to complex problems.
Work Prioritization: Organize, plan, and prioritize work.
Customer Service: Provide excellent customer service to all staff and vendors.

25. Information Technology Manager Key Accountabilities

IT Systems Management: Oversee management of IT systems, including ERP, LIMS, infrastructure, communications, and user devices.
ERP Leadership: Lead ERP initiatives across modules such as Finance, Production, Purchasing, and Inventory, ensuring effective daily support.
System Improvement: Implement improved reporting, streamlined processes, and new functionality to enhance system performance.
ERP Implementation: Plan and execute ERP implementations, upgrades, and process improvements.
User Training: Provide training and technical support for users across all levels of the organization.
Business Alignment: Ensure IT systems align with user requirements and business objectives.
Issue Resolution: Identify system or process issues and deliver timely strategic solutions.
Budget Management: Manage annual IT budgets to achieve cost-effective outcomes.
Asset Tracking: Maintain accurate tracking of hardware, software, and licensing while balancing budgetary needs.
Team Supervision: Supervise IT professionals to support business goals, resolve issues, and achieve operational excellence.
Technology Research: Direct research and evaluation of emerging technologies to align with organizational strategies and practices.

26. Information Technology Manager General Responsibilities

Relationship Management: Establish rapport with staff, management, and stakeholders to provide day-to-day support with exemplary customer service at all times.
Hardware and Software Support: Provide hardware and software support and assistance for all computer-related applications and equipment.
AV Support: Support office audio-visual and conference functions, including overseeing equipment setup for meetings, conferences, and videoconferencing.
Customer Service: Deliver excellent customer service by understanding user needs, exceeding expectations, and assisting in the development of action plans that improve user experiences.
Collaboration: Collaborate with internal IT teams, vendors, and internal clients to identify improvements, resolve problems, and create new solutions that meet organizational goals.
IT Communication: Represent IT by communicating with managers, directors, and IT personnel regarding technology, questions, and concerns.
Staff Leadership: Provide daily leadership and training to new IT staff, including hiring, managing, and evaluating support staff.
Issue Analysis: Review call logs to identify recurring issues and collaborate with IT leadership to create effective solutions.
Help Desk Management: Ensure appropriate help desk coverage and provide feedback to supervisors regarding problems and ticket management.
Project Assistance: Assist with special projects.

27. Information Technology Manager Role Purpose

LAN Management: Manage the setup and maintenance of LAN-based information systems, including configuration, tuning, upgrades, performance monitoring, and usage reporting.
Team Leadership: Manage an IT team effectively by providing direction to staff with varying levels of IT experience and knowledge.
Communications Systems: Set up and maintain voice and data communications systems, including configuration, tuning, upgrades, performance monitoring, and usage reporting.
System Integrity: Maintain the integrity of the LAN-based information systems environment by ensuring upgrades, service packs, and patches are implemented.
On-Call Support: Perform on-call assignments by responding to problem situations, following procedures for resolution and reporting, and conducting follow-up analysis to determine and eliminate causes of errors.
Technology Analysis: Analyze technology trends and provide recommendations for the improvement, implementation, and execution of information systems solutions.
Policy Compliance: Adhere to and enforce IT policies, procedures, and guidelines.
Automation Oversight: Oversee the development of internal automation and solutions.
Systems Recommendations: Provide ongoing definition and recommendations for standard and facility-specific systems.
Reporting: Contribute input for monthly activity reports and other required status reports.

28. Information Technology Manager Essential Functions

Executive Recommendations: Provide innovative recommendations to the executive team to improve productivity and overall business performance by identifying problems, evaluating trends, and anticipating requirements.
Vendor Management: Manage and maintain positive working relationships with IT solution and service providers.
Policy Implementation: Implement and maintain IT policies and standard operating procedures.
Needs Assessment: Collaborate with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements.
Goal Communication: Communicate company goals, policies, and procedures, and develop plans to implement these needs.
Technology Evaluation: Evaluate current technology use and needs and recommend software and hardware improvements.
System Oversight: Oversee backup, security, and user support systems.
Reporting: Prepare and deliver operational and project progress reports.
Budget Management: Implement and oversee the operational budget and expenditures.
Vendor Relations: Manage vendor relationships and agreements with managed services providers and other technology vendors.

29. Information Technology Manager Additional Details

Project Leadership: Utilize extensive knowledge of information technologies to lead large projects, including the design and deployment of new systems and services.
Technical Support: Troubleshoot hardware and software issues related to internal IT, providing technical support to staff.
Vendor Coordination: Assess vendors and providers and coordinate purchases of new and replacement hardware.
Stakeholder Collaboration: Partner with key stakeholders to develop solutions and align IT infrastructure with current and future business requirements.
Operations Monitoring: Monitor daily operations of network and server systems and recommend improvements to enhance quality and cost-efficiency.
System Reliability: Ensure system availability, performance, and reliability through continuous improvement practices.
Cybersecurity: Implement cybersecurity measures for networks, data, storage, and communication systems.
Regulatory Compliance: Ensure IT activities comply with applicable laws, codes, and industry regulations.
Risk Management: Evaluate risks and develop recovery and backup processes to ensure business continuity.
System Testing: Test, troubleshoot, and adjust information systems for effective operation.
Budget Management: Manage and forecast IT department budgets, ensuring cost-effectiveness.

30. Information Technology Manager Roles

Data Operations: Contribute to the planning and maintenance of data technology operations, including computer hardware, software, and telecommunications.
Technology Solutions: Participate in the evaluation, development, and recommendation of technology solutions for the organization and individual departments.
Team Leadership: Lead and direct the work of IT associates with full authority for personnel decisions.
System Transitions: Coordinate and schedule transitions from existing to new platforms and systems.
Technology Planning: Collaborate with organizational leaders to develop technology plans, policies, and procedures aligned with company goals and standards.
Performance Metrics: Establish and maintain performance metrics that align with organizational objectives.
Vendor Management: Manage vendor relationships effectively, optimizing IT strategies and contracts to support corporate goals.
Infrastructure Oversight: Oversee the administration and maintenance of corporate infrastructure, including networks, remote connectivity, internet access, and email.
Project Reporting: Provide leadership updates and recommendations on technology projects, leveraging research and external resources.
Documentation: Develop, maintain, and communicate corporate-level documents and procedures for newly implemented technologies or processes.
IT Operations: Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Project Ownership: Own projects, solutions, and key responsibilities within larger organizational initiatives and deliver them within defined timelines.
Systems Administration: Handle business-critical IT tasks and systems administration.

31. Information Technology Manager Tasks

IT Operations: Oversee IT operations across the depot network, including Anker Anderson automation, Fast Drop/DepoZip systems, automated cash dispensers, and Scrap-It ERP.
Technical Support: Deliver technical support for depot operations and administrative functions.
System Collaboration: Collaborate with staff and external providers to ensure systems and applications meet operational requirements.
Hardware and Software Deployment: Coordinate with the managed service provider to deploy and configure hardware and software, including onboarding and offboarding setup.
Vendor Management: Manage vendor and consultant relationships for IT services, including T-Net, Scrap-It/IYB Consultants, SCO Cloud, Fibernet, Vaultech, Afi Labs, and Bell Corporate.
Issue Resolution: Identify, prioritize, and resolve technical issues to maintain business continuity.
IT Strategy: Develop and implement IT strategies and policies aligned with company goals.
Global Coordination: Work with the IT Department at the group headquarters in China to ensure smooth system implementation.
Application Support: Design and support applications using Office Automation tools to meet business requirements.
Network Security: Establish and enforce network security policies in line with group standards and legal requirements.

32. Information Technology Manager Details and Accountabilities

Business Planning: Develop an annual business plan and operating budget for the department and monitor implementation to ensure targets are met.
Resource Planning: Define and seek approval for the level of information technology resources required to meet business goals.
Project Prioritization: Prioritize and schedule major projects in alignment with organizational objectives.
Department Administration: Direct the administration of the IT department, including budgeting, performance monitoring, reporting, planning, priority setting, and staff management, in accordance with established policies and in consultation with human resources.
Strategic Input: Provide input to executive management for the strategic plan to address evolving information processing needs.
Technology Research: Conduct ongoing research on software and equipment to identify products adaptable to operations for improved IT functions and maximized performance and service delivery.
Purchase Recommendations: Research and make recommendations on hardware and software purchases.
Vendor Negotiation: Negotiate with vendors to ensure cost-effective purchasing decisions.
Executive Liaison: Interface with executive management regarding large administrative system upgrades.
Infrastructure Management: Administer and maintain IT infrastructure to deliver secure, reliable, and highly available environments.

33. Information Technology Manager Overview

Technical Support: Provide technical support for all computer systems within the hotel, including installation of hardware and software, maintenance of service packs, and troubleshooting of issues to ensure proper operation of IT equipment.
Compliance Management: Ensure IT systems and controls comply with corporate policies and procedures, including PCI standards, backup requirements, and other IT compliance measures, perform audits, maintenance, and security reviews.
Technology Awareness: Stay current with evolving user, system software, and hardware requirements.
Team Leadership: Lead and support the local IT team, providing coaching and mentoring to drive success.
Problem Resolution: Troubleshoot and diagnose network and system problems, recommend and implement solutions, or coordinate with vendors and external resources.
User Training: Train hotel associates on proper use and maintenance of IT systems, conducting training and refresher sessions.
System Installation: Coordinate installation of new systems and equipment, assist with corporate programs and initiatives, including beta testing.
Telecom Support: Provide on-site assistance with company-issued phones, serve as liaison with telecom providers, and ensure devices are issued according to policy.
Telecommunications Troubleshooting: Troubleshoot telecommunications issues across the property, including guest rooms, and assist with telephone moves, additions, and changes.
Task Management: Complete tasks assigned by the service desk promptly, prioritize, and escalate issues.

34. Information Technology Manager Job Description

Data Governance: Develop processes, policies, and procedures to support new data governance process redesigns, including SOPs.
User Provisioning: Develop processes, policies, and procedures to support the automation of user provisioning and setup.
System Maintenance: Improve system maintenance and administration processes with emphasis on reducing key man risk.
Process Improvement: Identify opportunities to improve system configuration, reporting, and related processes.
Training Development: Develop training materials such as presentations, cheat sheets, FAQs, and data definitions to educate users and key stakeholders from IT and IT finance.
User Experience: Identify opportunities to improve the user experience through enhanced reporting, self-service capabilities, and other mechanisms.
TCO Roadmap: Develop a roadmap for the future state of TCO, costing, and IT billing.
Collaboration: Collaborate with application owners, finance representatives, and business leaders to collect data, build processes, and develop models for implementing total cost of ownership and consumption-based allocations to improve transparency and decision-making.
Governance Approach: Develop a best-practice governance approach to establish roles and responsibilities, including recommendations for managing role changes during transition phases.
Governance Alignment: Ensure all governance approaches align with organizational calendars and enable the IT community to adapt effectively.
Continuous Improvement: Lead continuous improvement of frameworks, models, taxonomy, and metrics.

35. Information Technology Manager Functions

Staff Management: Assign, direct, and coordinate the work of IT staff, providing technical support, direction, and career growth guidance.
Team Communication: Promote effective communication within the team and across the organization.
Systems Oversight: Guide and manage the planning, development, operation, and maintenance of end-user and business computer systems, infrastructure, and business solutions.
Standards and Procedures: Develop and maintain departmental standards and procedures, including disaster recovery, backup schedules, security, contract maintenance, and software upgrades.
Project Management: Manage IT projects aligned with business goals and strategies to ensure all IT assets are properly accounted for and maintained.
System Support: Actively participate in the support, operation, and troubleshooting of IT systems and software.
Equipment Planning: Plan and prioritize IT equipment needs and purchases, ensuring all software licensing is identified, evaluated, and obtained through contract review.
Vendor Collaboration: Collaborate with software companies on process improvement initiatives, available upgrades, and implementation plans.
Infrastructure Knowledge: Understand business systems infrastructure and design, including networking, integration, backup procedures, and telecommunication systems.
Report Support: Support report layout, design, and functionality through system architecture.
ERP Administration: Administer and support ERP system design, and oversee record and work instruction maintenance for ERP processes.
System Integration: Oversee system modifications, business system integration, and case management.

36. Information Technology Manager Accountabilities

Service Delivery: Be responsible for the effective delivery of all IT services.
Infrastructure Monitoring: Monitor and maintain servers, networks, and data infrastructure, including event logs, backups, antivirus, and data synchronization, resolving issues.
IT Support: Provide IT support to staff (and occasionally students or visitors) across hardware, operating systems, software, network connectivity, web filtering, user access, and end-user support.
Helpdesk Management: Oversee the IT helpdesk system, ensuring tickets are addressed within reasonable timescales and assisting with escalations or obstacles.
User Lifecycle: Manage user lifecycle processes, including account creation, role changes, access provisioning, and account removal.
Cloud Administration: Administer cloud services such as G Suite and Office 365.
Problem Solving: Provide solutions to problems and offer advice to improve efficiency and effective use of IT across the organization.
Solution Design: Design and implement IT solutions to meet organizational requirements, including hardware and software installation, configuration, and testing.
Infrastructure Planning: Identify, plan, and cost future IT infrastructure development and upgrades.
Data Security: Ensure the security of organizational data from internal and external threats by identifying, reporting, mitigating, and resolving risks.
Web Filtering: Use web filtering tools to prevent inappropriate material from being accessed.
Academic Preparation: Prepare IT and data resources for each academic cycle, including user account updates, data archiving, and file share preparation.
Software Evaluation: Monitor the educational software market and propose new applications as they become available.

37. Information Technology Manager Job Summary

IT Vision: Lead the IT vision by understanding business needs and architecting solutions using available technical tools and platforms.
Technology Operations: Oversee all technology operations and evaluate them according to established goals for a rapidly growing organization.
Policy Development: Devise and establish IT policies and systems to support strategies set by upper management.
Business Support: Support multiple lines of business through a core technical platform consisting of commercial software and a custom data platform.
Acquisition Integration: Contribute during acquisitions by identifying technical capabilities and requirements and assimilating them into the enterprise platform, including technical integration, business function consolidation, and data mapping.
Field Support: Work with field offices through on-site visits to review standards and practices and deploy technology.
Compliance Management: Define and manage compliance with best practices, standard tools, and processes, particularly around technology use, security, and auditability.
Procurement: Purchase efficient and cost-effective technological equipment and software, and test equipment to ensure functionality, efficiency, and safety.
System Upgrades: Identify the need for upgrades, configurations, or new systems and report such needs to upper management.
Budget Control: Control the IT budget and report on expenditure.
Vendor Relations: Assist in building relationships with vendors and creating cost-efficient contracts.
Helpdesk Management: Manage the internal help desk to support functional users and clients across multiple locations.
Team Leadership: Lead and mentor an internal team, including systems engineers, helpdesk specialists, and future IT hires.

38. Information Technology Manager Responsibilities

IT Operations: Ensure the efficient running of day-to-day IT operations with outsourced service providers.
Technical Support: Troubleshoot hardware and software issues related to internal IT.
IT Strategy: Develop and execute an IT strategy that aligns with business goals and supports organizational growth.
Project Communication: Manage and communicate project status with key stakeholders, including business owners and executive leadership.
Resource Management: Manage project resources to ensure tasks are completed as planned.
License Management: Oversee software license management and compliance.
Security Collaboration: Work with the Chief Information Security Officer to ensure network, data, storage, and communication systems are secure.
Regulatory Compliance: Collaborate with the Chief Risk Officer to ensure IT activities comply with applicable laws, codes, and regulations.
HR Collaboration: Work with HR to maintain and improve smooth, consistent onboarding and offboarding processes.
Business Continuity: Maintain and refine a robust business continuity plan.

39. Information Technology Manager Details

Contingency Planning: Develop contingency plans for unavailability, equipment failure, and disaster recovery.
Operational Procedures: Design and implement operational and maintenance procedures.
System Availability: Ensure the availability, uptime, security, and confidentiality of company systems.
Change Management: Implement and manage the IT change control process to mitigate risk.
IT Operations: Plan, organize, control, and evaluate IT and electronic data operations.
Policy Development: Design, develop, implement, and coordinate IT systems, policies, and procedures.
Strategic Solutions: Identify problematic areas and implement strategic solutions on time.
Budget Management: Align IT spend with budget controls and ensure cost effectiveness.
Vendor Management: Manage third-party service providers.
Reporting: Prepare monthly reports for the CTO.

40. Information Technology Manager Duties

Cybersecurity: Ensure cybersecurity is optimized to protect consumer and employee data.
Policy Development: Develop and implement IT policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision.
Backup and Recovery: Ensure backup, recovery, and security procedures are established, executed daily, and tested as planned.
Compliance: Maintain compliance with internet standards and ensure domains are not placed at risk.
License Management: Manage software licenses to ensure compliance with applicable laws.
Systems Oversight: Oversee the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, applications, and peripherals.
Network Supervision: Supervise the installation, maintenance, and operation of computer network hardware and software.
System Integration: Define and refine the integration of existing computer network systems.
Problem Resolution: Make decisions and resolve complex problems affecting network operations in collaboration with network administrators.
SOP Development: Develop standard operating procedures and best practices, providing written protocols and guidance to IT staff and end users.
Documentation: Ensure the creation and maintenance of documentation, including system and user manuals, license agreements, and modification records.

41. Information Technology Manager Roles and Responsibilities

Network Monitoring: Monitor utilization of networks to detect potential issues, provide prevention guidelines, and recommend upgrades.
Vendor Management: Negotiate and manage vendor, outsourcer, and consultant contracts and service agreements.
Inventory Management: Oversee accurate inventory of all IT computer and phone equipment.
User Support: Provide technical support and training to end users, assessing individual and group training needs.
Training Delivery: Plan, prepare, and deliver training materials for in-house and remote learning, including video conferencing and off-site training.
Issue Resolution: Respond to employee inquiries regarding hardware, software, and operating systems.
EDI Setup: Set up major customers as EDI trading partners to enable the electronic exchange of documents such as purchase orders, invoices, and shipping notices.
EDI Connections: Establish EDI connections with major customers in compliance with their protocols.
EDI Monitoring: Ensure all EDI documents are tested and functioning properly before production implementation, and continue to monitor EDI trading partners for changes and updates.
Website Coordination: Coordinate with sales and marketing to develop, modify, and maintain the organization’s brand website.
Corporate Website: Coordinate with HR to develop, modify, and maintain the corporate website.

42. Information Technology Manager Duties and Roles

Technical Consultation: Consult on and make technical decisions regarding vendors, systems, and software for web operations.
Quality Compliance: Follow quality business systems documentation for all assigned functions.
Regulatory Compliance: Work in compliance with quality systems regulations, safety requirements, and all applicable training.
Telecommunications Management: Manage telecommunications infrastructure, including development plans, projects, policies, and procedures.
Telecom Systems: Research, negotiate, and maintain telecommunications systems.
Telecom Maintenance: Oversee telecommunications maintenance, including ordering and setup of phone lines, modems, controllers, and terminals.
Mobile Management: Oversee the maintenance and distribution of company cell phones.
Database Management: Manage and oversee the development of company databases.
ERP Administration: Administer the ERP system, including evaluation, upgrades, new feature implementation, and modifications to application and database management software.
Database Development: Oversee the development of system databases related to the website.
User Support: Support database users by answering questions, resolving problems, and providing training.

43. Information Technology Manager Responsibilities and Key Tasks

IT Systems Management: Plan, manage, and coordinate the development and operation of information systems and technology solutions to meet business needs.
Emerging Technologies: Research, evaluate, and develop expertise in emerging technologies and trends for high-performance distributed computing within cloud infrastructures.
Network Design: Design and modify network configurations to maximize efficiency, and propose new application ideas that leverage technology to improve productivity.
Equipment Evaluation: Evaluate and recommend hardware, software, and telecommunications equipment aligned with organizational needs.
Staff Management: Manage IT staff, including hiring, training, evaluation, guidance, performance management, career development, discipline, and discharge.
Department Oversight: Plan and direct the daily activities of the IT department.
Relationship Management: Maintain cooperative and professional working relationships with colleagues, leadership, and external partners.
Team Collaboration: Collaborate effectively as part of a team.
Financial Management: Manage financial aspects of the IT department, including purchasing, budgeting, and budget reviews.
Capital Planning: Ensure capital expenditures are budgeted, scheduled, and justified appropriately.
Additional Duties: Perform all other related job duties as assigned by the Director of Finance.

44. Information Technology Manager Roles and Details

Strategic Advice: Provide strategic advice to the executive team on information technology.
Systems Planning: Plan, develop, coordinate, and implement information systems to meet organizational technology needs.
IT Leadership: Provide leadership and direction to the IT department to support business goals and the strategic plan.
Department Goals: Develop and oversee the implementation of departmental goals, objectives, priorities, and service delivery effectiveness.
Strategic Planning: Develop and coordinate the execution of the information technology strategic plan.
Personnel Supervision: Supervise IT personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
Project Oversight: Oversee multiple large IT projects, focusing on project planning, development, oversight, and sponsorship.
Vendor Selection: Coordinate feasibility studies, prepare requests for proposals, and oversee consultant and vendor selection and performance.
Performance Monitoring: Monitor progress, evaluate deliverables, verify charges, and direct corrective actions.
Reporting: Prepare complex narrative and statistical reports, proposals, and recommendations.
Policy Enforcement: Develop, disseminate, and enforce policies and procedures to ensure systems and data are secure from unauthorized access.

45. Information Technology Manager Key Accountabilities

Technology Deployment: Research, recommend, and deploy new technologies.
IT Architecture: Maintain expertise in IT architecture and security.
Budget Administration: Develop and administer the departmental operating budget.
Budget Oversight: Oversee capital and operating budgets for technology.
Asset Management: Manage budgets in line with IT asset management best practices, including data retention, computing, and cloud infrastructure.
Project Communication: Communicate project information and manage relationships with cross-functional teams, external agencies, and vendors.
Funding Forecasting: Forecast future funding needs for staffing, equipment, projects, and supplies.
Expenditure Control: Monitor and control expenditures against operating and capital budgets.
Partnership Building: Build and maintain partnerships with other departments.
Solution Identification: Collaboratively identify solutions and provide proactive, clear, and timely communication.
Technical Direction: Provide technical direction and resolve complex design, project, or contract scope issues.
IT Representation: Represent the IT function with leadership, staff, and external stakeholders.

46. Information Technology Manager General Responsibilities

Team Oversight: Oversee geographically distributed IT teams and managed service providers.
Cloud Management: Manage and continuously improve centralized Microsoft 365, Azure AD, and Google Workspace cloud environments.
Infrastructure Projects: Lead infrastructure improvement and migration projects.
Outage Response: Coordinate responses to major infrastructure outages.
Security Response: Coordinate responses to security incidents and alerts.
Procurement: Oversee equipment purchases and service contracts.
Service Evaluation: Evaluate and validate new services, software, and equipment.
System Monitoring: Monitor systems to ensure optimum performance and availability.
Technology Awareness: Stay current with emerging technologies and technical developments.
Device Management: Manage device policies for workstations, laptops, and mobile devices.

47. Information Technology Manager Role Purpose

Device Onboarding: Oversee device enrollment and onboarding procedures using Microsoft Endpoint Manager and Windows Autopilot.
Access Management: Manage secure user access and SSO with Azure AD and Google Identity.
Email Migration: Coordinate email migration from legacy platforms to Microsoft 365 and Google Workspace.
Document Migration: Coordinate document migration from legacy platforms to Microsoft 365 and Google Workspace.
Cloud Migration: Coordinate migration of practice management solutions from on-premises to cloud environments.
Automation Scripting: Create, deploy, and maintain PowerShell automation scripts for common problem resolution and maintenance tasks.
Documentation: Document systems and processes, and track and record ongoing changes.
Patch Management: Oversee and coordinate timely system and software patching.
Networking Knowledge: Understand network switches, routers, modems, VLANs, VPN, and Wireless.
Hardware Knowledge: Understand PC hardware repair and building.

48. Information Technology Manager Essential Functions

Policy Support: Assist the Director of IT with the development and implementation of goals, objectives, and policies.
Problem Resolution: Coordinate resolution of complex technical problems and system changes that impact the organization.
Staff Management: Manage, plan, assign, and supervise the work of MIS staff in delivering multiple, concurrent projects.
Goal Reporting: Oversee achievement of and report on departmental goals, project deliverables, and outcomes.
Project Management: Manage technical projects while adhering to deadlines and budgets.
Vendor Engagement: Engage outside vendors for the integration of existing or new technologies.
MIS Operations: Perform other MIS responsibilities to ensure continuity of operations.
Backup Management: Manage and monitor backup and replication systems, restoring files.
Disaster Recovery: Maintain disaster recovery resources, including off-site backup copies and server replication.
Network Monitoring: Monitor network performance, firewalls, equipment configurations, end-user compliance, and other hardware/software systems.
Patch Management: Ensure stability and reliability of the network through patch management.

49. Information Technology Manager Additional Details

Network Management: Establish and maintain networking schemes, including LAN, WAN, SAN, VLAN, and software-defined networking architectures.
Analytical Skills: Apply analytical skills to provide fact-based details supporting ideas, recommendations, and analysis.
Collaboration: Collaborate within IT and across departments to identify opportunities for shared use of information systems and technologies.
Project Planning: Plan projects related to the development, acquisition, and installation of IT systems to improve performance and functionality.
Training: Inform staff of new hardware and software upgrades and provide training.
Policy Compliance: Enforce IT policy compliance through education and written documentation.
Infrastructure Management: Manage physical, virtual, and cloud infrastructure in a high-availability environment, including SaaS, IaaS, and DRaaS technologies.
Mobile Device Management: Maintain and support a large fleet of mobile devices through enterprise-level mobile device management solutions.
Information Security: Enhance information security posture to mitigate threats from internal and external entities.
Policy Compliance Oversight: Comply and ensure compliance with all organizational policies, including HR and safety.
Department Consultation: Consult with HR, payroll, and other departments regarding associate situations.

50. Information Technology Manager Overview

Control Procedures: Develop and implement control procedures and operations to support the effective utilization of personnel, hardware, and applications.
Security Policies: Develop and implement policies, standards, practices, and security measures to ensure consistent information processing operations and safeguard information resources.
Strategic Planning: Develop short- and long-term strategic information management plans aligned with business objectives.
IT Roadmap: Execute the IT roadmap, prioritizing major IT projects for the current year and beyond.
Project Planning: Develop and execute project plans specifying goals, strategy, staffing, scheduling, risk identification, contingency planning, and allocation of resources.
Business Strategy Collaboration: Collaborate with management on the development and execution of business strategies that support competitiveness, sustained growth, and profitability.
Policy Enforcement: Create, maintain, and enforce written policies and procedures for IT operations across the organization.
ERP Leadership: Lead the analysis, design, and implementation of a new ERP system, providing leadership from initiation through go-live.
Business Solutions: Identify efficient and logical business solutions, select or develop technical solutions, recognize deficiencies, and implement improvements promptly.
Systems Strategy: Determine long-term information needs and develop an overall strategy for systems development, hardware acquisition, and integration.

51. Information Technology Manager Job Description

System Auditing: Audit systems to ensure data integrity.
Network Infrastructure: Develop and maintain a secure and reliable network infrastructure.
System Architecture: Maintain client-server and internet systems architectures.
Data Exchange: Oversee the design and implementation of data exchange programs between systems and applications.
Hardware and Software Management: Procure, install, and maintain computer hardware, software, and other products required for operational continuity.
System Security: Ensure IT system security and stability.
Information Protection: Establish and maintain secure information protection, including records retention.
Security Policies: Enforce hardware and software security policies and protocols.
Disaster Recovery: Monitor backup procedures and implement robust disaster recovery and business continuity practices, with regular effectiveness testing.
User Training: Train users on the software to maximize adoption and efficiency.

52. Information Technology Manager Functions

Organizational Understanding: Understand the organization’s mission, core values, and guiding principles.
Client Knowledge: Gain clarity on the client base, business model, products, and services in detail.
Onboarding and Training: Complete job-specific technical onboarding and leadership training.
Team Relationships: Build close relationships with the operations manager and teammates through meetings, leadership sessions, and tech talks.
Client Integration: Attend client sites and meet with IT teams to begin integration.
IT Management: Manage client IT departments and IT infrastructure.
Department Knowledge: Develop foundational knowledge of all departmental responsibilities and management systems.
Client Relations: Build positive relationships with client staff to identify pain points.
Infrastructure Monitoring: Partner with the operations manager to monitor and maintain IT infrastructure, including backups and restoration, business continuity readiness, cloud services, preventative maintenance, governance, compliance, and budget reviews.
Performance Meetings: Attend weekly 1-on-1s with the operations manager and direct reports.

53. Information Technology Manager Accountabilities

Technology Assessment: Perform deep dives into client technology stacks to gain familiarity with all systems.
Audit and Streamlining: Conduct audits on backups and security while streamlining systems.
Cybersecurity Practices: Champion best practices for cybersecurity and infrastructure management.
Vendor Management: Partner with the operations manager to review and negotiate vendor contracts for optimized pricing and terms.
Issue Escalation: Serve as an escalation point for IT technical issues.
Employee Mentorship: Mentor and guide employees with continuous feedback, fostering a culture of accountability and collaboration.
Budget Planning: Partner with the operations manager and client executives to update IT budgets annually, plan future projects, and prepare resources to meet expectations.
Executive Alignment: Lead steering committee meetings with client executives to maintain alignment and buy-in for projects and initiatives.
Expectation Management: Continuously manage expectations of self and team to ensure quality output and results.
Operational Improvement: Improve operations by staying current on technology trends and recommending products and services to meet business needs.

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