• Provide expert knowledge, operational leadership, training, and coaching to IT staff.
• Deliver proactive, comprehensive, solution-oriented support to the managing director and senior leadership team on all IT matters.
• Continually review technical requirements and solutions to achieve efficiency and cost savings where feasible.
• Plan and allocate resources for the delivery of IT projects and support across the organization.
• Deliver technical and application projects on time and on budget, in line with business requirements.
• Negotiate pricing and achieve the best value on IT purchases.
• Manage tender processes for IT hardware, networks and security, telephony, printer hardware and services, and software solutions.
• Oversee the implementation of IT solutions and anticipate future needs.
• Support a mixed hardware operating environment of company-owned laptops, desktops, and personal devices (BYOD).
• Lead, motivate, and influence staff at all levels through strong interpersonal skills, knowledge, and professionalism.

Skills: IT Leadership, Project Management, Resource Planning, Vendor Negotiation, IT Procurement, Security Management, Staff Training, Strategic Planning

• Define IT strategy, build implementation roadmaps, and oversee successful execution.
• Direct technology operations and adjust the operating model to meet evolving business needs.
• Act as the first line of defense in IT risk management activities.
• Ensure IT strategy, operations, and risk practices comply with regulatory requirements such as CBI, ECB, and EBA.
• Represent the organization in IT-related engagements with EU and Luxembourg regulators.
• Oversee IT outsourcing arrangements, monitoring key performance and risk indicators with service providers.
• Lead all IT components of business resilience and disaster recovery planning.
• Provide executive management and IB Group technology leadership with visibility and reporting on IT initiatives and risks.
• Recruit and retain top IT professionals while promoting engagement and career development.
• Set clear goals, provide direction, and foster an environment of accountability and teamwork.

Skills: IT Strategy, Implementation Roadmaps, Technology Operations, Risk Management, Regulatory Compliance, Vendor Management, Business Resilience, Team Leadership

• Perform second-tier help desk support duties.
• Establish and maintain server maintenance policies and procedures.
• Conduct on-site CPU and server maintenance, including both hardware and software.
• Provide database support for systems such as GIS, Primarius, and Access.
• Troubleshoot and resolve network connectivity issues.
• Deliver instruction and assistance on office hardware and software, including workstations, laptops, tablets, desk phones, cell phones, and smartphones.
• Maintain communication with staff and provide training on technological issues.
• Manage and update the inventory database for hardware and software assets.
• Recommend new hardware or software solutions, or modifications to existing systems, to improve efficiency and effectiveness.
• Lead and manage organization-wide IT projects and related tasks.

Skills: IT Leadership, Project Management, Risk Management, Regulatory Compliance, Server Maintenance, Network Troubleshooting, Database Support, User Training

• Support the day-to-day operations of offices in multiple locations, including networking and conferencing.
• Provide onboarding support for new employees and manage the offboarding process for departing employees.
• Develop an understanding of the company’s current technology stack, its usage, and identify gaps and requirements for future tools and systems.
• Update and maintain company standards for hardware (laptops, printers, accessories, etc.) and implement a hardware refresh program for employees.
• Manage hardware inventory for employee and office devices.
• Identify and prioritize organizational opportunities for automation, software adoption, consolidation, and cost reduction.
• Oversee software subscriptions, license utilization, and renewals.
• Enhance internal technical support processes with a data-driven approach, focusing on user satisfaction.
• Collaborate with the CIS team to define policies, procedures, and recommend operational best practices.
• Provide both technical and organizational leadership.
• Manage internal and external (vendor) software design, development, and implementation within IT sub-functions (e.g., HR, Finance, Marketing, Merchandising).
• Communicate cross-functionally and drive engineering efforts to align with organizational goals.

Skills: IT Operations, Employee Onboarding, Hardware Management, Software Administration, Process Automation, Vendor Management, Technical Support, Cross-Functional Leadership

• Plan, direct, and coordinate all information systems activities for the company, including management of the service/helpdesk team and miscellaneous support tasks.
• Assign and delegate projects to department resources, ensuring alignment with business priorities.
• Prepare the annual IT budget and provide recommendations for upcoming technology initiatives.
• Negotiate agreements and contracts with service providers, including internet and telephony vendors, to ensure appropriate services and SLAs are in place.
• Analyze operational data and recommend procedural changes to improve efficiency and effectiveness.
• Report monthly on IT department activities, tracking progress, and prioritizing work to meet annual goals.
• Maintain organizational awareness of developments in information security, technology, hardware, and software to guide long- and short-term planning for acquisition and implementation.
• Develop solutions to business issues and processes directly related to technology use.
• Communicate with outside vendors to resolve installation, setup, or technology-related issues.
• Assist with installing and troubleshooting technology equipment, including hardware, software, cabling, and other devices.
• Plan, coordinate, and implement security measures to safeguard and back up company data in alignment with management expectations.
• Consult with external IT providers for ongoing network/server support and strategic planning, assigning and monitoring specific projects weekly.

Skills: IT Management, Team Leadership, Budget Planning, Vendor Negotiation, Data Analysis, Security Planning, Technical Support, Strategic Planning

• Drive IT value creation by enabling the local business strategy through business partnering, local business support, and end-to-end accountability for delivering solutions that create value.
• Plan, prioritize, and execute IT projects across networks, hardware, software, cybersecurity, and IT support to ensure reliable information systems and effective use of IT resources.
• Manage the operation and maintenance of information systems to ensure reliability, alignment with business needs, and compliance with central guidelines and standards.
• Research, evaluate, and recommend hardware and software products to enhance organizational capabilities.
• Liaise with functional and operational managers to understand current and future information needs, and ensure systems are installed, configured, and maintained accordingly.
• Lead, direct, evaluate, and develop IT professionals and support staff to ensure effective information system support within budget.
• Manage, optimize, and control IT OPEX and CAPEX budgets.
• Implement and monitor group and local IT policies.
• Collaborate with corporate IT for integration and coordination.
• Train employees on software and hardware, provide troubleshooting, and deliver technical support.

Skills: IT Value Creation, Project Execution, Systems Management, Technology Evaluation, Stakeholder Engagement, Team Development, Budget Management, Policy Implementation

• Join bridge calls, engineering discussions, and escalations to resolve critical issues.
• Collaborate with cross-functional teams across project phases from design through implementation.
• Support ERP go-live activities, including war room participation and issue resolution.
• Develop automation scripts using tools such as Chef, Satellite, and Ansible to optimize global data center operations.
• Participate in disaster recovery planning and exercises, including VMware and SRDF configurations.
• Oversee monitoring of daily system performance, utilization, and operational tasks.
• Assess vendor software solutions and partner with procurement to secure cost-effective, value-driven technologies.
• Install, configure, or rebuild servers and related infrastructure components to meet operational and project needs.
• Research and implement innovative automation or system administration practices to drive efficiency.
• Advise executive leadership on IT security risks, compliance concerns, and emerging technology trends.
• Work closely with the Infrastructure and Operations teams to enforce security policies, standards, and incident response protocols.

Skills: Incident Management, Cross-Functional Collaboration, ERP Support, Automation Scripting, Disaster Recovery, System Administration, Vendor Evaluation, Security Advisory

• Analyze and troubleshoot issues involving a wide range of technologies to support production environments.
• Support more than 5,000 virtual and physical servers and over 15 PB of data.
• Roll out new Production, QA, and Development environments, including execution of pre- and post-deployment tasks.
• Provide support for diverse cloud and virtualization technologies, including Azure, VMware, IBM LPAR, VIO, Hypervisors, and Citrix across multiple U.S. data centers.
• Work with server platforms such as IBM and HP, utilizing ILO, onboard administrators, and HMC consoles.
• Manage backups and storage for both virtualization platforms and server-side storage systems.
• Support critical ERP servers and ERP applications across multiple regions.
• Perform operating system and environment hardening to meet security standards.
• Oversee enterprise backup environments, ensuring data protection and recovery readiness.
• Manage storage requirements for internal cloud and virtualized platforms.
• Lead and support migrations and integrations of both new and existing environments.
• Collaborate with application developers, end users, and the Helpdesk to provide IT support.

Skills: Issue Troubleshooting, Server Management, Environment Deployment, Cloud Virtualization, Backup Management, ERP Support, System Hardening, Data Migration

• Administer local, wide, wireless, internet, and intranet networks, as well as telephone and VoIP systems, including user administration, support, and training.
• Manage day-to-day infrastructure operations, including Microsoft Active Directory, O365, and Citrix environments across physical and virtual systems.
• Maintain system specifications and ensure technology resources operate securely and stably.
• Deploy IT architecture strategies in coordination with technology leadership to meet current and future organizational needs.
• Maintain file servers, desktops, laptops, networked computers, mobile devices, and other hardware components while ensuring maximum security and stability.
• Troubleshoot user issues such as password resets, hardware failures, and software support requests, and administer the IT case logging system to ensure timely resolution in line with service-level standards.
• Review reports and perform daily callbacks of system or user changes.
• Participate in the technology committee and other organizational committees.
• Serve as a member of the incident response team in the event of a technology emergency or information breach.
• Ensure audit compliance and quality control through internal and external reviews, recommend corrective actions, and maintain compliance with policies, procedures, and applicable regulations.
• Analyze and deploy hardware and software updates, including patch management directives.
• Collaborate with IT leadership to develop strategic plans, review reports, and make recommendations for IT projects involving functional changes and budgets.
• Implement effective processes for information technology risk management, including cybersecurity measures.

Skills: Network Administration, Infrastructure Management, System Security, IT Architecture, User Support, Incident Response, Audit Compliance, Risk Management

• Manage and oversee all aspects of back-office information technology.
• Develop and manage system security, disaster recovery planning, and implement technology training, IT, and business policies and procedures.
• Ensure service levels are defined, effective, measured, and reported.
• Participate in and lead task forces to plan, implement, and coordinate IT and systems activities to maximize service quality, effectiveness, and efficiency.
• Oversee go-live activities for all back-office systems, including design, deployment, and transition into operational steady state, as well as supervision of marketing website updates and maintenance.
• Ensure compliance with security standards such as SOC 2, HIPAA, and PCI, and prepare compliance documentation for IT audits, security assessments, and vulnerability remediation.
• Provide technical and business leadership for IT infrastructure projects, including audio-visual, voice data, networking, and related technologies.
• Support call center telecommunications applications, web-based desktop audio-visual, and VOIP technologies.
• Evaluate and recommend technology purchases based on business objectives, optimizing costs for maintaining and improving information systems.
• Partner with multiple vendors to deliver services under established SLAs.
• Ensure the effective use of IT project methodologies by overseeing area IT projects, managing tasks, deliverables, and milestones, and tracking project issues, risks, decisions, and action items.
• Perform weekly status updates, update team dashboards, and manage changes through change controls and re-baselining processes.
• Plan and schedule meetings, create agendas, document minutes, and prepare workstream deliverables.

Skills: IT Oversight, Security Compliance, Disaster Recovery, Service Management, System Deployment, Infrastructure Leadership, Vendor Management, Project Governance

• Coordinate responses to cybersecurity incidents by following standard incident response phases, including prepare, identify, contain, eradicate, recover, and lessons learned.
• Perform incident triage and handling by assessing scope, urgency, and potential impact, then identify vulnerabilities and recommend rapid containment, eradication, and recovery actions.
• Investigate escalated incidents using information from IT and security systems, including OS and application logs, firewalls, IPS, sandboxing, host security, network devices, vulnerability management, compliance tools, DLP, and network forensics.
• Oversee information security incidents and communicate analysis, containment, and remediation efforts to business partners, and escalate incidents to management with clear information on risk, timelines, and root cause.
• Determine root causes of incidents and collaborate with business and technology teams to remediate control gaps or failures.
• Preserve, collect, process, and analyze electronically stored information (ESI) from devices such as laptops, desktops, servers, and mobile devices in line with policies, procedures, and best practices.
• Develop and maintain cybersecurity policies and procedures specific to incident response.
• Create and update documentation, guidelines, and lead projects to ensure compliance with corporate policies, procedures, and applicable laws and regulations.
• Maintain professionalism across all performance areas and serve as a trusted incident response resource.
• Stay proficient with industry-standard incident response tools and practices, including evaluation of new technologies.
• Expand incident response expertise through training, industry collaboration, and research.
• Deliver in-house training and awareness sessions on global information security policies and procedures.

Skills: Incident Response, Threat Analysis, Security Investigation, Root Cause Analysis, Digital Forensics, Policy Development, Compliance Management, Security Training

• Ensure the operation of the IT department is aligned with business objectives.
• Collaborate with decision makers across departments to recommend cost-effective technology solutions.
• Represent all areas of IT responsibility in meetings and forums.
• Monitor and maintain the use of networks and network devices, including routers, switches, firewalls, and servers.
• Ensure proper operation of and access to print, file, communication, email, and other services required by staff.
• Implement and develop policies and procedures for network hardware and software operations in line with industry standards.
• Keep leadership and departments informed of IT activities, events, and issues through meetings, reports, and individual updates.
• Communicate management directives to IT staff.
• Participate in technical and IT management training to stay current with industry trends and applications.
• Maintain a clean and safe work environment by identifying safety hazards and recommending corrective actions.

Skills: IT Alignment, Technology Solutions, Network Management, Service Operations, Policy Development, Stakeholder Communication, Staff Leadership, Continuous Learning

• Administer vendor contracts to ensure timely delivery of goods and services, and maintain hardware and software maintenance agreements.
• Assist in developing procurement strategies for technology expenditures.
• Develop and implement procedures for tracking company assets and oversee quality control throughout their lifecycles.
• Ensure the security and integrity of data, systems, and networks across the organization.
• Organize off-site storage for backup media and design disaster recovery and business continuity procedures for re-establishing systems after disruptions.
• Perform and analyze disaster simulations to ensure prompt restoration of services and conduct security audits.
• Maintain telephone systems, voicemail, and video conferencing environments, both internal and internet-integrated.
• Provide vision and leadership for developing and supporting security initiatives.
• Direct the planning and implementation of IT systems, business operations, and facility defenses against security breaches and vulnerabilities.
• Audit existing systems and oversee the administration of security policies, activities, and standards.

Skills: Vendor Management, Procurement Strategy, Asset Tracking, Data Security, Disaster Recovery, Security Auditing, Telecom Management, Security Leadership

• Collaborate with leadership and business stakeholders to align IT with organizational goals.
• Develop standard procedures for system purchases, services, security, disaster recovery, and other essential elements of network operations.
• Manage relationships with external vendors and service providers.
• Evaluate vendor performance and provide feedback.
• Develop and oversee metrics for hardware, software, and storage to ensure strategic capacity.
• Ensure capacity planning for backups, security systems, and databases.
• Conduct operational risk assessments and implement mitigation solutions.
• Negotiate and administer service agreements and contracts with vendors.
• Identify and recommend new technology solutions and direct the implementation of new programs.
• Apply proper lifting and material handling techniques at all times.

Skills: IT Alignment, Procedure Development, Vendor Management, Performance Evaluation, Capacity Planning, Risk Assessment, Contract Negotiation, Technology Implementation

• Evaluate vendor proposals to determine infrastructure, budget, and resource requirements for projects.
• Identify and recommend system developments and enhancements to meet business needs.
• Coordinate activities to ensure data and network services are available with minimal downtime, maintaining confidentiality, integrity, and availability.
• Partner with leadership to develop solutions, programs, and policies.
• Plan and develop IT project specifications and schedules.
• Manage IT operational and capital expenses, including preparation of the annual budget and expenditure forecasts.
• Stay current with developments in information technology and maintain technical competence across computing areas.
• Comply with organizational policies and procedures.
• Represent IT as an ambassador of the company culture in all internal and external communications and interactions.
• Adhere to and support corporate policies, procedures, and core values.
• Actively contribute to process improvement initiatives and foster positive relationships with the community.

Skills: Vendor Evaluation, System Enhancement, Service Availability, Solution Development, Project Planning, Budget Management, Technology Competence, Process Improvement

• Run and launch full in-sequence software for a manufacturing and assembly facility.
• Review project plans to coordinate and schedule project activities.
• Engineer hardware and software solutions to meet operational requirements.
• Research and recommend improvements to server operating systems.
• Develop computer information resources, ensuring data security, control, strategic computing, and disaster recovery.
• Install or rebuild servers, hardware, peripherals, storage, and settings to achieve operational requirements and project specifications.
• Consult with users, management, vendors, and technicians to assess computing needs and network requirements.
• Continuously monitor and assess network utilization and server resources.
• Collaborate with IT and operational staff to ensure database integrity, security, and performance.
• Conduct capacity planning to ensure hardware is properly sized and configured for current and future needs.

Skills: Software Deployment, Project Coordination, Solution Engineering, System Improvement, Data Security, Server Installation, Network Assessment, Capacity Planning

• Develop, administer, and maintain policies and procedures to safeguard system security and integrity.
• Support development processes by participating in data modeling sessions and advising on database design or object usage.
• Perform hardware and software upgrades.
• Maintain all computer equipment in the sequencing facility.
• Perform database normalization and replication procedures.
• Plan and implement backup and recovery strategies.
• Control and monitor server maintenance and security, including compliance with software licensing.
• Test and install patches in collaboration with software providers, vendors, and third parties.
• Stay current with emerging technologies through professional development and industry associations.
• Advise management on new applications and potential network enhancements to support future requirements.
• Serve as a technical resource during projects and provide support to management for all IT needs.

Skills: Security Management, Database Support, System Upgrades, Equipment Maintenance, Backup Recovery, Server Compliance, Patch Management, Technical Advisory

• Assist in projecting future organizational IT needs and develop plans and budgets that maximize functionality and resources.
• Stay informed on emerging trends and technologies that provide clear benefits, and present findings to leadership.
• Research, design, and implement technologies to support and improve digital communications, access to information, and end-user utilization.
• Analyze organizational needs within the context of digital delivery systems, present technology options, and recommend hardware and software upgrades to improve processes.
• Conduct capacity planning for network bandwidth, storage, messaging, websites, and other applications.
• Support and ensure the operational viability of the LAN (Local Area Network) for all hours of operation.
• Identify resources to fulfill IT requirements and develop partnerships with key suppliers, license providers, vendors, and consultants.
• Participate in hardware and software evaluations and maintain vendor contracts.
• Create and deliver business cases for technology acquisitions.
• Assist in the preparation of RFPs, RFIs, and RFQs.
• Liaise with vendors and service providers to ensure efficient, cost-effective technology acquisitions, while overseeing warranties and service agreements.
• Coordinate the development and implementation of IT infrastructure to ensure systems support organizational strategies and growth.

Skills: IT Planning, Technology Research, Digital Solutions, Capacity Planning, Network Support, Vendor Relations, Technology Procurement, Infrastructure Development

• Provide operational leadership in all aspects of IT, including infrastructure, applications, cybersecurity, recovery, accessibility, and performance.
• Ensure the consistency and maintainability of applications by creating, maintaining, and enforcing standards and procedures for implementing technical solutions.
• Provide support for hardware and software issues, documenting problems and solutions.
• Oversee project management for IT initiatives, including requirements gathering, deliverable tracking, milestone planning, and project post-mortems.
• Ensure adherence to project management practices throughout project lifecycles.
• Oversee system installs, upgrades, maintenance, relocations, and recovery processes to minimize business disruptions.
• Review designs, code, and test plans.
• Produce detailed timelines for application releases and implement effective project controls by monitoring progress and reporting status.
• Serve as liaison between users, operations, and programming personnel for systems design, modifications, and troubleshooting.
• Plan and deliver end-user training.
• Direct and prioritize the IT department staff workload.
• Develop and manage budgets for IT technology, services, and staff, and represent the IT function in budget review meetings.

Skills: IT Leadership, Application Management, Technical Support, Project Management, System Maintenance, Quality Assurance, User Training, Budget Management

• Manage, design, and maintain SAP Business Suite on HANA applications and HANA database infrastructure, including administration, backup and restore, alerting, monitoring, and disaster recovery processes.
• Provide leadership, technical vision, architecture, management, support, and direction for global infrastructure covering SAP and non-SAP environments, databases, reporting, and analytics solutions.
• Develop and maintain the strategy, vision, and roadmap for technology standards, lead infrastructure architecture and systems design to support the successful implementation of IT initiatives.
• Ensure high availability for mission-critical SAP and related systems by documenting and standardizing operational procedures, implementing internal controls, and supporting SAP release and deployment projects.
• Collaborate with functional centers of excellence, business leaders, and IT leadership to maintain operational excellence and deliver projects successfully across dispersed teams.
• Oversee secure operation, administration, and maintenance of computing and networking infrastructure, develop and implement security, privacy, disaster recovery, and business continuity plans.
• Lead planning, analysis, troubleshooting, integration, installation, configuration, operations, and maintenance of the SAP pipeline and manage change processes (CAB).
• Design, develop, and maintain SAP Solution Manager (ChaRM, OCC) and SAP monitoring infrastructure.
• Design and implement enterprise compute platforms, storage, networks, Active Directory, network security, messaging systems, server virtualization, and hybrid cloud infrastructure for SAP and non-SAP environments.
• Conduct performance monitoring, capacity planning, and workload forecasting for enterprise hardware and platforms, including HP, Cisco, Dell servers, VMware, Windows Servers, Nimble Storage, EMC, Cisco Networks, Barracuda Load Balancers, endpoint security solutions, O365, and SAP MDM systems.
• Oversee availability monitoring for SAP and non-SAP technology infrastructure, ensuring 24/7 production support, fault tolerance, business continuity, and disaster recovery readiness.
• Manage and mentor a team of DBA professionals in SQL and Oracle environments, ensuring database availability, integrity, security, and performance, while supporting design, troubleshooting, and change management.
• Establish and execute an SAP business intelligence strategy to drive enterprise decision-making, enabling customer-centric insights and competitive advantage.
• Lead business requirements gathering and solution architecture efforts for reporting, using SAP BI, BusinessObjects, and Tableau to deliver timely and actionable insights.

Skills: SAP HANA Management, Infrastructure Leadership, Technology Roadmap, System Reliability, Security Compliance, Enterprise Architecture, Performance Monitoring, Team Mentorship

• Demonstrated ability in IT administration and a solid grasp of networking concepts and fundamentals.
• Prior experience with project management (estimating, work planning, scope management, budgeting, and proposals).
• Ability to train, present, and provide IT insight for the company.
• Proficient with iOS/macOS, Office 365, Google Workspace, MDM management, UTM administration, Networking, and VoIP.
• Previous experience in Network Administration.
• Experience working in Laptop/Desktop/Server hardware and peripherals.
• Experience with AV/Telephony Systems.
• Working experience with Mobile Devices.
• Understanding of cybersecurity best practices, including endpoint security and threat monitoring.
• Analytical thinking for troubleshooting and root-cause analysis of complex IT issues.
• Strong documentation and technical writing skills to create clear IT guides and manuals..
• Collaborative mindset for bridging communication between technical teams and business stakeholders.

Qualifications: BS in Network Administration with 4 years of Experience

• Experience in overseeing an IT operation for a biotech/CRO organization.
• In-depth experience with the implementation and integration of various technologies and system administration.
• Effective in partnering cross-functionally, cross-enterprise, and working effectively with various levels of the organization, as well as various personality types.
• Experience overseeing vendor selection and technology evaluations to support R&D and laboratory operations.
• Understanding of laboratory information management systems (LIMS) and electronic lab notebooks (ELNs).
• Experience directing IT compliance initiatives to align with biotech/CRO regulatory standards (e.g., GxP, FDA 21 CFR Part 11).
• Familiarity with data integrity principles specific to clinical research and biotech environments.
• Knowledge of high-availability systems and disaster recovery strategies for research-critical IT infrastructure.
• Awareness of data lifecycle management practices for sensitive scientific and patient data.
• Insight into governance frameworks such as ISO 27001, NIST, and GxP compliance.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong business acumen, including experience in developing budgets, purchasing, and asset management.
• Excellent written and oral communication skills and ability to form strong relationships internally.

Qualifications: BS in Computer Engineering with 12 years of Experience

• Prior law firm IT experience.
• Experience providing daily network support and e-Discovery assistance to Attorneys and Staff.
• Experience in the information technology space and solving various software and hardware problems.
• Experience supporting litigation teams with secure data transfers, evidence management, and courtroom technology setup.
• Familiarity with legal technology platforms (e.g., Relativity, Concordance, CaseMap).
• Understanding of confidentiality, chain of custody, and data preservation requirements in legal IT.
• Knowledge of cybersecurity practices tailored to law firms and sensitive client data.
• Awareness of compliance requirements such as GDPR, CCPA, and ABA cybersecurity guidelines.
• A commitment to integrity, exceptional customer service, and responsiveness is expected.
• Professionalism, good judgment, and the ability to work in high-pressure situations such as hearings and trials.
• Exceptional oral and written communication skills.
• Strong technical problem-solving and communication skills.

Qualifications: BS in Information Technology with 6 years of Experience

• Experience with AWS management and development (SAP Hana S4, Magento, Bitnami, GitHub, LAMP, Code Deploy, SMTP, etc., preferably with any license-related).
• Familiar with Microsoft and Mac products (Windows, Linux, Office 365, Adobe, Remote Control, Server/Accounts Setup, etc., preferably with any license-related experience).
• Excellent network skills, including IP setup, Firewall, Domain Control, Anti-virus software, password policy, daily machine maintenance, and software updates.
• Working knowledge of equipment and software inventory/licenses control, purchasing management.
• Ability to develop applications/systems to keep the team’s IT technology always up to date.
• Experience with hardware, software, web hosting, weekly reports, and monitoring.
• Ability to act as a liaison between internal operations and trading partners.
• Experience in IT support for the Legal Department, including email/livechat log backup/export, IP tracking, whois lookup, fraud website reporting, MAP price controlling, spam email blacklist and warning, etc.
• Project management experience for IT-related projects.
• Systems-level thinking to connect IT capabilities with business objectives.
• Strong prioritization and resource allocation skills for managing multiple IT initiatives.
• Ability to explain complex technical details to non-technical stakeholders in plain language.
• Good negotiation skills for balancing technical needs with budgetary constraints.

Qualifications: BS in Information Systems with 9 years of Experience

• Experience with QuickBooks, WMS, ERP & SAP, Magento/Walmart/Amazon/Target API/EDI hosting.
• Experience leading an IT team
• Knowledge of and comfort with the manipulation of data files, working with relational databases, and other data manipulation activities
• Experience overseeing the integration of ERP systems with eCommerce platforms to streamline order-to-cash workflows.
• Familiarity with supply chain IT systems and warehouse automation technologies.
• Knowledge of API security, token-based authentication, and middleware solutions.
• Understanding of financial controls and compliance requirements in ERP/accounting software.
• Awareness of data visualization tools (e.g., Power BI, Tableau) for decision support.
• Strong troubleshooting, analytical, and problem-solving abilities, and results-driven.
• Detail-oriented with strong communication skills
• Strong process and project organizing skills, especially experience with order management and invoice management.
• Fluent in both English and Mandarin.

Qualifications: BS in Computer Science with 8 years of Experience

• Progressive IT management, experience in employee supervision, and project management.
• Advanced knowledge of the Mortgage Servicing industry and discipline.
• Strong knowledge of the new technologies emerging in the financial data processing industry.
• Expert-level knowledge and demonstrated success leading teams to deliver innovations..
• Expert-level knowledge of design tools and methodologies.
• Experience leading organizational change management initiatives to ensure adoption of new systems and processes.
• Understanding of data architecture and data warehouse solutions for mortgage servicing.
• Knowledge of enterprise risk management and regulatory requirements (e.g., CFPB, SOX).
• Awareness of design thinking methodologies for product and service innovation.
• Strong analytical ability, strategic thinking, and business acumen.
• Strong organizational and problem-solving skills, and adaptability.
• Strong written, verbal, and non-verbal communication skills.
• Ability to motivate others and be client-focused with a strong influence on delegating activities and resources within the approved budget/policy.

Qualifications: BS in Web Development with 13 years of Experience

• Strong people/budget/vendor, and procurement management skills.
• Experience in leading the team to scale system operations for end-user computing.
• Strong technical understanding of systems, workflows, patching, endpoint security, and automation designs.
• Change management, UAT experience.
• ITIL/Database query/asset management system knowledge.
• Experience in an MNC-level end-user computing function.
• Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
• Excellent soft skills, and able to handle pressure in a fast-paced environment.
• Open-minded, creative, and innovative.
• Good communication (written, verbal, and presentation) and interpersonal skills to develop team members to achieve full potential.
• Methodical and disciplined approach to problem-solving.
• Willing to learn new technologies and systems quickly, and adapt to a very fast-paced, fast-changing environment.
• A self-starter attitude, with an ability to tackle complex issues independently.

Qualifications: BS in Cloud Computing with 10 years of Experience

• Broad experience working within Information Technology.
• Advanced knowledge of DevOps tools to increase efficiency and agile solution development.
• Experience identifying, recommending, and implementing new tools and systems to improve overall technological aptitude within an organization.
• Experience in evaluating and deploying monitoring tools to increase system visibility and reduce downtime.
• Familiarity with container orchestration (e.g., Kubernetes, Docker Swarm) for scalable solutions.
• Understanding of Infrastructure-as-Code (IaC) frameworks like Terraform or Ansible.
• Knowledge of cloud-native security best practices for DevOps environments.
• Awareness of multi-cloud and hybrid infrastructure strategies.
• Knowledge of collaboration and automation platforms that support agile delivery.
• Must be bilingual in English and Spanish.
• Ability to balance speed and quality in agile project delivery.
• Skilled at building consensus between technical and business stakeholders.
• Proactive initiative to explore and recommend emerging DevOps technologies.

Qualifications: BS in Data Science with 6 years of Experience

• Experience working with C# and .NET, and ASP.NET.
• Good grasp of relational database design and SQL.
• Ability to lead a team and participate in business strategy.
• Experience with software development.
  
• Ability to effectively communicate technical items verbally and in writing.
• Experience working with Epicor ERP.
• An ability to mentor direct reports and promote team collaboration.
• Curiosity about the needs and circumstances of the business, and a drive to help it succeed.
• Ability to discuss technical issues with non-technical people.
• Have an approachable nature.
• Ability to communicate and manage conflict resolution professionally.
• Ability to prioritize multiple tasks.

Qualifications: BS in Software Engineering with 5 years of Experience

• Proven experience in a for-profit enterprise in the position of IT Systems Engineer, or Architect, or Big-4 IT Risk and Advisory Consultant.
• Network security experience.
• Proficiency in ERP systems architecture (Sage 100) and understanding of other ERP environments.
• Microsoft/Windows expertise, including Exchange, Azure, 365, and Servers.
• Experience in designing and implementing cloud migration strategies for mid-to-large enterprises.
• Experience leading disaster recovery planning and execution to ensure business continuity.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Understanding of database management systems (e.g., SQL Server, Oracle).
• Knowledge of the ITIL framework and service management best practices.
• Strategic thinking with the ability to align IT initiatives to organizational growth.
• Good time management and prioritization skills across multiple complex projects.
• Ability to learn new applications and communicate the benefits to non-IT specialized individuals.

Qualifications: BS in Cybersecurity with 11 years of Experience

• Experience in software development or infrastructure management, including people management.
• Experience in the transformation process to the AWS cloud.
• Experience working in FinOps operations.
• Diverse experience working in infra/IT dimensions.
• Broad understanding of the relevant domain (e.g., products).
• Possess AWS certifications.
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Understanding of multi-cloud strategies and interoperability challenges.
• Knowledge of disaster recovery and high-availability architectures.
• Strategic leadership with a focus on aligning IT and business outcomes.
• Good stakeholder management skills and the ability to influence executive decision-making.
• Strong analytical mindset for data-driven decision-making.

Qualifications: BA in Technology Management with 9 years of Experience

• Knowledge of State procurement and IT project Management.
• Experience driving enterprise-wide digital transformation initiatives.
• Experience overseeing large-scale system implementations or migrations.
• Ability to establish governance frameworks for compliance and audit readiness.
• Familiarity with cloud cost optimization and FinOps practices.
• Understanding of cybersecurity frameworks (e.g., NIST, CIS Controls).
• Knowledge of enterprise architecture methodologies (e.g., TOGAF, Zachman).
• Awareness of data privacy regulations (e.g., HIPAA, GDPR, CCPA).
• Proficiency in performance measurement frameworks and KPIs for IT.
• Experience with vendor management and Executive Communication.
• Ability to develop enterprise strategies in the areas of application development, device management, and infrastructure services.
• Ability to develop written requests for resources and additional funding.
• Ability to present strategies, alternatives, and gain approval on proposed actions.

Qualifications: BS in Management Information Systems with 13 years of Experience

• Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
• High-level knowledge of OS (Windows, Linux), including shell scripting.
• Knowledge in the areas of VLAN, DNS, WINS, TCP/IP, Office 365, and SharePoint.
• Experience working with Microsoft Azure.
• Hands-on experience with computer networks, network administration, and network installation.
• Awareness of data security and privacy regulations (e.g., GDPR, HIPAA).
• Solution-oriented person with determination and ability to respect strict deadlines.
• Proven track record of managing teams.
• Excellent communication and negotiation skills.
• Business acumen (objectives and risks) with good analytical skills and attention to detail.
• Team player with a positive attitude, stress tolerance, "can do" mentality, eager to learn, and open to new challenges and new technologies.
• A naturally helpful and communicative person who loves solving problems.

Qualifications: BA in Business Information Technology with 8 years of Experience

• IT and business industry, or consulting experience, with leadership experience in managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholders.
• Solid understanding of the ITIL framework with a focus on Service Delivery and Problem Management.
• A background and experience with managing Service Level Agreements, Data backups and recovery, and the Operation of a Colocation Facility.
• Familiarity with Microsoft’s Deployment Toolkit.
• Strong business acumen with a deep understanding of competition, industry trends, policies, emerging technologies, and financial drivers affecting IT and the organization.
• Proven customer focus, leveraging data and insights to improve services, and consistently acting with the customer in mind.
• Demonstrated ability to drive results, exceed performance goals, and establish measurable service and process effectiveness metrics.
• Hands-on experience with ITIL frameworks (or equivalent) and expertise in designing, implementing, operating, and continuously improving IT processes.
• Solid vendor management skills, including building strategic partnerships, defining services, creating metrics to measure value, and holding vendors accountable.
• Track record of developing and mentoring talent, building strong teams, and cultivating strategic internal and external relationships.
• Excellent planning and organizational skills with the ability to set objectives, anticipate challenges, allocate resources, and execute with strong attention to detail.
• Skilled in building peer relationships across departments and able to resolve conflicts, encourage collaboration, and manage processes spanning multiple stakeholders.

Qualifications: BA in Information Management with 11 years of Experience

• Experience working in IT operations.
• Experience with programming languages and operating systems (Workflow - EBA, SQL Server (SSRS, SSIS), MS Dynamics Axapta, Qlikview, Hyperion, Micros 3700, and other Windows-based systems).
• Experience in current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Strong critical thinking and decision-making skills.
• Expertise in data center management and data governance.
• Firm grasp on IT infrastructure and operations best practices.
• Have a systematic and result-oriented approach to problem-solving and achieving goals.
• High standards of accuracy, proficient at working with tight deadlines and under pressure, and able to prioritize tasks.
• Ability to work independently and handle multiple projects.

Qualifications: BA in Digital Business Management with 7 years of Experience

• Prior experience providing help desk or technical support in an office environment.
• Prior experience working with remote employees - familiarity with software such as "GoToAssist" for remoting in, and able to use it to troubleshoot issues.
• In-depth knowledge of both Windows and Mac OS operating systems, able to navigate and troubleshoot respective hardware issues, as well as set up and troubleshoot desktop applications such as Microsoft Office 365, Zoom, Dropbox, Slack, Adobe, and other tools for each system.
• Prior experience setting up computer workstations for employees, including laptops, monitors, printers, and phones.
• Prior experience working with/knowledge of network architecture, telecommunications, wireless, and cloud technologies.
• Able to explain technical information to non-technical employees with differing levels of familiarity and use, in a way that is easily understood, both one-on-one and in group trainings.
• Experience working in the social sector.
• Experience using Airtable, Deltek, and/or Zendesk.
• Customer service orientation - approachable, collaborative, and adaptive in a fast-paced environment.
• A proactive problem solver who takes the initiative and is quick to respond to and resolve IT issues.
• Organized, detail-oriented, and deadline sensitive, and able to multitask and juggle competing priorities efficiently.
• Able to work effectively independently, as well as collaboratively on a team.

Qualifications: BS in Computer Networking with 5 years of Experience

• Experience leading multi-disciplinary teams within a matrix management structure
• Able to create an environment where the analysis and technical teams can thrive, and communication flows between team members without having to go through hierarchies.
• Previous experience in using multiple methodologies, including Waterfall, Agile, and DevOps.
• Experience in transforming delivery teams to use different working methodologies.
• Experience in using collaboration tools like JIRA and Confluence.
• Good stakeholder management skills with experience of briefing up to board level.
• Experience in developing strategies for small teams and large organisations
• Understanding of ITIL concepts and their application in IT operations
• Recent examples of the individual having led large teams towards agile delivery or DevOps frameworks.
• Experience in line managing between 8 and 15 team members, and responsibility for their coaching and development.
• Understanding of the impact of culture change as part of the transformation process.
• Strong background in business analysis.
• Previous experience of working within the defence industry.

Qualifications: BS in Database Administration with 12 years of Experience

• Experience leading an IT support team.
• Demonstrated success in building IT support practices that are repeatable and scalable.
• Demonstrated success in establishing and using metrics to drive performance and identify opportunities for improvement.
• Experience overseeing and administering technical systems in security-focused industries.
• Experience providing technical support in a wide variety of technologies, including macOS, ChromeOS, iOS, and Android.
• Excellent ability to implement and support a team of IT professionals to successfully communicate with users/customers using various communication methods, e.g., ticket system, chat, email, and in person.
• Experience implementing various support methods that empower users to help themselves, e.g., knowledge base, intranet, chatbots, guides.
• Knowledge of various methods to automate common IT tasks and processes.
• Demonstrated ability to navigate ambiguity and prioritize individual and team effort, and build and develop a team of engaged IT professionals.
• A relentless passion for empathizing with and building elegant, innovative technology solutions for the Customer
• A desire to work with a wide variety of stakeholders to build human-centered technology solutions
• Excellent written and verbal communication skills, able to describe complex challenges in a concise and friendly manner.

Qualifications: BS in Artificial Intelligence with 6 years of Experience

• Previous IT operations experience.
• Significant experience growing and leading IT operations, with scaling IT to meet the needs of a fast-growing organization.
• Experience securely configuring and managing enterprise-class infrastructure and systems, including Mobile Device Management (Jamf), Identity and Access Management (Okta, 1Password), Videoconferencing (Zoom, Teams, etc), Endpoint Detection and Response (CrowdStrike), and Google Workspace.
• Proficiency in supporting thousands of users in a mixed MacOS, Windows, and Chrome OS environment.
• Understanding of network design and optimization for global organizations.
• Proficiency in business continuity and disaster recovery planning.
• Knowledge of ITIL practices for service management.
• Awareness of emerging enterprise technologies (AI ops, edge computing, etc.).
• Passion and experience for metrics, reporting, analytics, and automation.
• Experience working in a fast-paced startup environment.
• Passion for the company's mission and the desire to make an impact in the world through technology.
• Strong cross-collaboration with partner departments.
• Good technical skills and problem-solving ability.

Qualifications: BS in Information Security with 14 years of Experience

• Experience supporting information technologies in an academic environment and a clinical healthcare environment.
• Directly managing a tiered IT help desk and IT project management experience.
• CompTIA A+, HIT, Network+, or Security+ certifications, and HDI Desktop Support Manager Certification.
• Experience building vendor relationships to ensure proper function and maintenance of equipment.
• Understanding of a broad range of information technologies and their applicability to the business process, while recognizing shortcomings of existing technologies in determining the best available solutions.
• Strong working knowledge of both Macintosh and PC operating systems.
• Ability to provide project management in coordinating and organizing resources, establishing priorities, and ensuring the project is completed satisfactorily and promptly.
• Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
• Knowledge of Microsoft Active Directory (group and user permissions), DNS services, and TCP/IP networking.
• Ability to learn and support new systems and applications.
• Ability to provide technical training to end users, including being able to communicate technical information in a manner that non-technical personnel can understand.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA) laws as they pertain to the use and access of information stored in computer systems.
• Ability to communicate effectively and establish and maintain effective working relationships with employees at all levels throughout the institution.

Qualifications: BA in Applied Computing with 7 years of Experience