• Manage, plan, organize, control, and evaluate Information Technology systems.
• Lead or participate in cross-functional teams of technical and business partners, including senior stakeholders, to identify IT solutions.
• Manage IT staff, including recruiting, training, coaching, evaluation, and termination.
• Develop policies, procedures, and controls for the area of responsibility.
• Assist in budget creation, purchasing, and execution of the department budget.
• Manage IT support tracking and time management systems.
• Act in alignment with user needs and system functionality to contribute to organizational strategy.
• Manage documentation of computer systems, processes, and best practices.
• Troubleshoot networks on computers and routers.
• Deliver possible training on daily system requirements.

Skills: IT Management, Team Leadership, Staff Supervision, Policy Development, Budget Management, Support Systems, IT Strategy, Network Troubleshooting

• Supervise the day-to-day operations of technical staff for the Provider and Patient Software applications.
• Directly supervise, train, and mentor department personnel.
• Monitor daily workflow of the team and schedule adequate coverage.
• Research and resolve escalations or urgent requests.
• Engage in continuous process and service level improvements.
• Meet regularly with direct reports to provide coaching and feedback for development.
• Administer and manage policies and procedures.
• Process and maintain payroll and personnel files.
• Perform administrative duties.
• Collaborate closely with Tier 1 and Tier 3 teams.

Skills: Team Supervision, Staff Training, Workflow Management, Issue Resolution, Process Improvement, Performance Coaching, Policy Administration, Cross-Team Collaboration

• Collaborate effectively with IT vendors and user departments to plan, deploy, and manage projects.
• Collaborate with related partners to properly and sufficiently collect business requirements.
• Check the function design to ensure alignment with business requirements.
• Work with user departments to conduct User Acceptance Tests (UAT).
• Enhance systems effectively and proactively as requirements evolve.
• Collaborate with vendors to quickly resolve issues and minimize business impact.
• Monitor system health to identify potential risks and take countermeasures to prevent issues.
• Control security, system access, and vendor operations strictly.
• Study new technologies and propose effective solutions to enhance operations and create business value.
• Identify needs for system upgrades, configurations, or new systems.

Skills: Project Management, Requirement Gathering, Functional Analysis, User Testing, System Enhancement, Vendor Management, Risk Mitigation, Security Administration

• Supervise Help Desk staff to ensure prompt and efficient resolution of support requests in line with SLA requirements.
• Oversee IT support service projects, schedules, and applications to maintain smooth business operations.
• Collaborate with the Director of IT Support Services to drive initiatives that enhance overall user satisfaction.
• Contribute to evaluating new and emerging technologies to identify opportunities for improvement.
• Design practical and scalable solutions to integrate innovative processes into daily operations.
• Apply modern business practices to align IT operations with organizational goals.
• Work closely with external IT vendors to ensure reliable service delivery and support.
• Manage relationships with managed services partners to maintain operational efficiency.
• Identify and address complex business and technology challenges effectively.
• Support long-term strategies that improve service quality and user experience.

Skills: Help Desk Management, IT Service Oversight, User Satisfaction, Technology Evaluation, Solution Design, Process Alignment, Vendor Management, Service Quality Improvement

• Supervise a team of Information Technology staff under the direction of the Control Room Administrator.
• Analyze, monitor, and troubleshoot the statewide communication network by creating and tracking incident or problem tickets to ensure timely resolution for internal and external customers.
• Assist staff in resolving complex computer problems and answering technical questions.
• Establish and enforce unit policies and procedures.
• Draft IT technical and helpdesk-related policies and procedures.
• Provide developmental opportunities, coach staff to foster growth, evaluate performance, approve staffing levels, recommend discipline, interview applicants, and recommend hiring decisions.
• Establish goals and priorities for the Control Room staff.
• Assign, review work, and prepare reports for supervisors regarding activities within the Control Room.
• Provide technical computer assistance and information to users.
• Administer training to staff regarding new or updated hardware and software.
• Assist with and independently manage IT projects.
• Support the Control Room Administrator in the overall management of the unit.
• Assist customers with concerns and prepare correspondence.

Skills: Team Supervision, Network Troubleshooting, Technical Support, Policy Development, Staff Coaching, Goal Setting, Project Management, User Assistance

• Manage the local IT team, coordinating IT support with business partners and supervising all desktop support efforts, including hardware, software, configuration management, change management, capacity management, SLA management, availability management, financial management, access management, and project management.
• Work effectively with internal IT personnel to maintain uptime, consistency, scalability, and performance while meeting business needs.
• Support production incidents where IT systems inhibit normal business operations.
• Participate in on-call rotation.
• Serve as subject matter expert on configuration and associated IT integrations at the site.
• Coordinate IT coverage hours for the facility during full staffing and staff absences due to PTO or other leave.
• Lead or participate in projects initiated by local business leaders, corporate IT, or corporate business.
• Prioritize and escalate issues that could put business objectives, results, or processes at risk.
• Ensure team representation in emergency issue triages.
• Ensure timely and responsive assistance to users across all communication channels.
• Maintain inventory of spare parts, printer toner, headsets, and other consumables at manageable levels.
• Present information and respond to questions from managers, customers, and the general public while working effectively with all levels of company personnel.

Skills: IT Team Management, Desktop Support, Incident Resolution, System Integration, Coverage Coordination, Project Leadership, Issue Escalation, Inventory Management

• Expertise in Help Desk operations, Ticketing systems, and Technical service management.
• Advanced knowledge of Client Management.
• Expertise in Project Management.
• Business and data analysis experience.
• Exposure to forecasting and budgeting for technical support projects and maintenance.
• Experience collaborating with third-party providers and internal teams to deliver seamless IT services.
• Experience with ITIL-based practices for handling service outages, upgrades, and emergency escalations.
• Understanding of Microsoft 365, Google Workspace, or AWS service environments.
• Awareness of endpoint security, access controls, and data protection measures.
• Ability to align support initiatives with long-term organizational goals.
• Strong negotiation, presentation, and analytical skills.
• Must be highly resourceful and creative.

Qualifications: BA in Business Information Systems with 8 years of Experience

• Working experience as an IT Supervisor.
• Experience with Visual Basic, SQL Server, PostgreSQL, MySQL, PL/SQL, PHP, .NET Framework, Algoritma, and Crystal Report.
• Experience in overseeing the linking of applications across departments to streamline workflows.
• Experience in IT Infrastructure Management, maintaining servers, networks, and backups to ensure high system availability.
• Awareness of intrusion detection systems, VPNs, and endpoint protection.
• Understanding of disaster recovery strategies and failover systems.
• Exposure to COBIT or ISO/IEC 27001 standards.
• Good command of speaking and written English.
• Good interpersonal skills, leadership, and coaching skills.
• Service and customer-oriented.
• Able to work independently as well as in a team, and able to work under pressure.

Qualifications: BS in Cloud Computing with 6 years of Experience

• Experience in an IT support role.
• Good knowledge of Microsoft products and operating systems.
• Experience in hardware and software installations.
• Experience in database development using SQL.
• Experience in Active Directory & User Management - account provisioning, group policies, and access rights.
• Understanding of VMware, Hyper-V, or cloud platforms like Azure.
• Good spoken and written communication skills.
• Good leadership skills with a high level of accuracy and attention to detail.
• Ability to work well as part of a team.
• Good organisation and time management skills for meeting strict deadlines.
• Honesty and respect for confidential information.

Qualifications: BS in Cybersecurity with 3 years of Experience

• Previous system administration or network administration experience
• Experience in managing Microsoft CRM.
• Working knowledge of networking principles.
• Understanding of the current cybersecurity best practices.
• Microsoft certifications, ISC2 certifications, and CompTIA certifications.
• Experience managing a small team.
• Ability to customize Microsoft Dynamics 365.
• Experience with building apps or automating processes using the Microsoft Power Platform.
• Good risk assessment and mitigation, and analytical thinking abilities.
• Clear stakeholder communication, explaining technical solutions clearly to non-technical executives.
• Ability to balance urgent IT requests with long-term infrastructure projects.

Qualifications: BS in Data Science with 5 years of Experience

• Experience managing the IT area
• Strong experience in support or implementation of production floor control systems - Manufacturing Execution Systems (MES).
• Experience in continuous improvement processes.
• Strong knowledge in methodologies and Lean Manufacturing Philosophy.
• Excellent management of regional and global areas.
• Management experience of administrative systems or ERP.
• Knowledge of material logistics processes.
• General knowledge of IT infrastructure, servers, networks, data center, and desktops.
• Excellent customer service, both internal and external.
• Good problem-solving skills.
• Experience working with IT-related manufacturing processes.
• Ability to interface and communicate with different levels of the organization.

Qualifications: BS in Software Engineering with 9 years of Experience

• Experience in IT systems, including managing Windows servers, network administration, and providing client software support.
• Experience overseeing the deployment and maintenance of VMware or Hyper-V environments.
• Experience moving legacy systems into Azure, AWS, or hybrid infrastructures.
• Experience providing Tier 2/3 support for complex issues unresolved at the front line.
• Advanced understanding of domain services and network identity management.
• Familiarity with Cisco ASA, Fortinet, or Palo Alto systems.
• Knowledge of Veeam, Acronis, or similar enterprise-level tools.
• Exposure to managing open-source operating systems alongside Windows - Linux/Unix Environments.
• Experience with tools like SolarWinds, PRTG, or Zabbix for uptime and network health.
• Passionate and creative problem solver.
• Customer-centric mindset to align IT solutions with end-user needs.
• Ability to maintain focus during outages or urgent escalations.

Qualifications: BS in Computer Science with 7 years of Experience