Job Summary: 

• Provide leadership and oversee all IT functions across the organization.
• Supervise daily technical support operations to ensure efficiency and responsiveness.
• Direct resources effectively to maintain infrastructure stability and reliability.
• Lead new IT initiatives and innovations.
• Serve as the focal point of contact for all major IT projects and implementations.
• Monitor and report SLA performance metrics to management consistently.
• Investigate technical challenges thoroughly to identify root causes and implement long-term solutions.
• Ensure high levels of IT service delivery and overall customer satisfaction.
• Offer internal guidance and mentorship to IT team members.
• Act as the final escalation point for troubleshooting complex employee issues.
• Manage IT staff performance, development, and project coordination responsibilities.

Skills on Resume: 

• Leadership (Soft Skills)
• Technical Support (Hard Skills)
• Infrastructure Management (Hard Skills)
• Innovation Leadership (Soft Skills)
• Project Oversight (Hard Skills)
• SLA Monitoring (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Service Delivery (Soft Skills)

Job Summary: 

• Respond to queries, diagnose issues, and implement solutions.
• Perform ongoing maintenance and upgrades on workstations, servers, and software.
• Support assorted technology and platforms, including printing, wireless connectivity, and computing assets.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems.
• Coordinate IT vendors and third parties.
• Procure equipment, software, and additional assets.
• Oversee backup, storage, and retrieval functions.
• Ensure the security of information systems, communication, and equipment.
• Maintain good working relationships with internal business partners and the IT team.
• Document workflows clearly to support system use, training, and future enhancements.

Skills on Resume: 

• Issue Diagnosis (Hard Skills)
• System Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Platform Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Asset Procurement (Hard Skills)
• Information Security (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Plan and execute IT strategy.
• Manage IT budget, including forecasting and spending.
• Bridge between the local business team and headquarters IT team on project delivery and management.
• Coordinate and communicate across functions.
• Manage IT inventory, fixed assets system, attendance system, store POS system, staff purchase system, and account/access permission management.
• Deploy IT security software in compliance with headquarters regulations.
• Take responsibility for propagating security policies.
• Apply and troubleshoot network issues in offices and stores/counters.
• Procure computer hardware and software.
• Maintain fixed asset records and oversee facilities and host maintenance/upgrades.
• Support end-users in daily IT activities.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Budget Management (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Project Coordination (Soft Skills)
• System Administration (Hard Skills)
• IT Security (Hard Skills)
• Network Troubleshooting (Hard Skills)
• End-User Support (Soft Skills)

Job Summary: 

• Oversee IT technical support operations, ensuring effective handling of Level 1 and Level 2 tickets.
• Assist the support team directly when escalated issues require intervention.
• Execute IT projects by monitoring progress, managing budgets, and ensuring timely delivery.
• Manage vendors, negotiating and maintaining agreements for licenses, services, and maintenance.
• Oversee the onboarding and training of IT staff while coaching them to achieve performance objectives.
• Conduct regular performance management reviews and support long-term talent planning.
• Purchase IT equipment and maintain accurate inventory records.
• Provide after-hours support by phone to users and IT staff during evenings and weekends.
• Track service levels consistently and implement improvements to sustain customer satisfaction.
• Prepare and maintain up-to-date documentation and knowledge transfer materials for team use.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Project Management (Hard Skills)
• Vendor Management (Hard Skills)
• Staff Training (Soft Skills)
• Performance Management (Soft Skills)
• Inventory Control (Hard Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Ensure that company processes and mechanisms are adequate, functional, and aligned with leadership recommendations and industry standards.
• Plan and coordinate the maintenance, upgrade, and implementation of information systems.
• Define workflows and ensure process improvements in both the short and long term.
• Manage professional staff and external consultants.
• Analyze data and solve problems.
• Provide supervisory guidance and direction to the development staff.
• Analyze failures and identify efficiency opportunities in the current system.
• Propose enhancements and target benefits through application platform improvements.
• Assist in projecting future needs for capacity and properties.
• Develop innovative application troubleshooting methods to reduce downtime and repair costs.
• Perform developer duties in addition to supervisory responsibilities.
• Develop and guide application development validation protocols.
• Provide formal status reports to management.

Skills on Resume: 

• Process Management (Hard Skills)
• System Implementation (Hard Skills)
• Workflow Improvement (Hard Skills)
• Team Leadership (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Application Enhancement (Hard Skills)
• Troubleshooting Innovation (Hard Skills)

Job Summary: 

• Supervise a team of analysts responsible for monitoring security events and alerts, conducting threat hunting, performing computer and network forensic analysis, analyzing malware, investigating security events to identify incidents, documenting investigations, and responding in a way that minimizes operational and reputational impact.
• Provide protective and defensive measures and manage services such as Network Access Control, DDoS protection, Database Activity Protection, Intrusion Prevention Systems, and Web Application Firewalls for internal and external customers.
• Oversee security event and log collection, as well as the event and log correlation platform.
• Manage the threat intelligence platform and integrate threat intelligence with detection and protection tools, security services, and processes.
• Proactively propose and implement improvements in the incident response process and program.
• Leverage automation technologies to improve the efficiency and effectiveness of security monitoring and incident response.
• Continuously research emerging threats, threat actors, tactics, techniques, and procedures.
• Apply the MITRE ATT&CK framework, NIST Cybersecurity Framework, and other industry-adopted frameworks to create detection, prevention, and response strategies and controls to protect information systems and infrastructure.
• Provide a great customer experience for both remote and in-office employees.
• Identify, troubleshoot, and resolve hardware and software problems.

Skills on Resume: 

• Security Monitoring (Hard Skills)
• Threat Hunting (Hard Skills)
• Forensic Analysis (Hard Skills)
• Malware Analysis (Hard Skills)
• Incident Response (Hard Skills)
• Threat Intelligence (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Experience (Soft Skills)

Job Summary: 

• Support and incorporate the organization’s Mission, Vision, and Values in professional behavior and decisions.
• Comply with all organizational policies, procedures, goals, and objectives, and meet attendance and punctuality guidelines.
• Understand, observe, and enforce safety and security procedures, and report potentially unsafe conditions to department supervisors or safety personnel.
• Establish and direct a staff that performs activities supporting and promoting the execution of organizational policies, procedures, goals, and objectives.
• Collaborate with IT management and Human Resources in recruiting, discharging, disciplining, scheduling, and restructuring subordinate staff.
• Direct and formulate performance reviews to recommend promotions, demotions, and salary modifications.
• Assist in the development and maintenance of in-house customized applications and programs.
• Assist in developing disaster recovery plans to ensure business continuity during equipment failures or natural disasters.
• Assist in developing, monitoring, and maintaining appropriate security levels internally and externally to ensure IT systems and application integrity.
• Ensure compliance with all licensing requirements.
• Assist in preparing long- and short-range plans for application selection, systems development, and acquisition of required resources.
• Maintain positive business relationships with consultants, vendors, professional organizations, and government entities to update or maintain computer and telecommunications systems.
• Stay abreast of technology advancements related to IT and recommend upgrades or changes aligned with IT goals and objectives.

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Safety Awareness (Soft Skills)
• Staff Management (Soft Skills)
• Recruitment Support (Soft Skills)
• Performance Reviews (Soft Skills)
• Application Development (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Security (Hard Skills)

Job Summary: 

• Assist management with the coordination and implementation of IT team projects and resources.
• Provide IT support to laboratory testing, cord blood banking, and stem cell processing facilities.
• Support, maintain, and test upgrades to proprietary Laboratory Information Management Systems (LIMS) using MS Access, MS SQL Server databases, and Crystal Reports.
• Develop and maintain automated processes to send patient data to external agencies.
• Write SQL queries and VBA modules to organize and analyze patient data.
• Work closely with laboratory staff to implement solutions to unique clinical problems while maintaining regulatory compliance.
• Author and maintain technical documentation, including Standard Operating Procedures, Validations, and Verifications to ensure compliance with applicable regulations.
• Develop, maintain, and support MS Access databases, including queries, forms, reports, and VBA modules.
• Act as LAN administrator, providing system administration support and Active Directory container management.
• Provide in-house technical support for third-party laboratory software.
• Provide IT administration and support, including provisioning and deprovisioning of employees, PC builds and maintenance, deployment tools, printers, hardware, software, account identity, email, VPN, remote desktop support, and purchasing.
• Administer and support clinical applications, databases, and servers.
• Deliver outstanding customer service at individual workstations and other locations while ensuring compliance with all HIPAA rules and regulations.

Skills on Resume: 

• Project Coordination (Soft Skills)
• Laboratory IT Support (Hard Skills)
• LIMS Management (Hard Skills)
• Data Automation (Hard Skills)
• SQL Development (Hard Skills)
• Regulatory Compliance (Hard Skills)
• System Administration (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Develop new applications and update or modify existing applications as determined by operations management.
• Utilize seasoned experience in application development with .NET, C#, IIS, HTML, ASP, and SQL.
• Write queries, stored procedures, and SSIS packages in SQL.
• Create and implement the source code of new applications.
• Test and debug source code.
• Create custom dashboards and reports to assist operations in daily tasks.
• Apply knowledge of data warehouse techniques and implementation.
• Supervise local MIS team members to ensure daily IT checklist operations are performed consistently, trouble tickets are prioritized and resolved effectively, and company policies, procedures, and standards are followed.
• Act as a subject matter expert to mentor and coach both IT and non-IT disciplines.
• Serve as a role model and leader for the local MIS team.

Skills on Resume: 

• Application Development (Hard Skills)
• SQL Programming (Hard Skills)
• Code Debugging (Hard Skills)
• Data Warehousing (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Team Supervision (Soft Skills)
• Mentorship (Soft Skills)
• Leadership (Soft Skills)

Job Summary: 

• Ensure projects and tasks meet milestones and timelines.
• Maintain open communication between the local team’s activities, the IT Manager, and upper management.
• Manage day-to-day operations of the Distribution Center’s network and computer systems, including hardware and software.
• Minimize system downtime and ensure equipment inventory is properly maintained.
• Perform basic troubleshooting of the Distribution Material Handling System and liaise with third-party Material Handling System support vendors to resolve issues with MHS/Conveyor Systems.
• Develop tools and procedures to assist Operations with everyday work.
• Create technical work instructions, manuals, how-to guides, and user documentation for all MIS department tasks and procedures.
• Manage and maintain the organization’s website.
• Maintain automated processes.
• Stay current with technological developments in application development, software, and SQL technologies, and recommend ways for the Distribution Center to adopt new technology.
• Recommend automation strategies to increase efficiency and reduce human errors.

Skills on Resume: 

• Project Management (Soft Skills)
• Team Communication (Soft Skills)
• System Administration (Hard Skills)
• Troubleshooting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Documentation (Hard Skills)
• Website Management (Hard Skills)
• Automation Strategy (Hard Skills)