Job Summary: 

• Lead and manage the IT team across multiple locations.
• Support business units as part of the global IT function.
• Oversee 1st, 2nd, and 3rd level IT support teams while collaborating with internal clients both locally and remotely.
• Document and analyze problems, providing recommendations and developing effective solutions.
• Ensure the maintenance and efficiency of core systems while planning and scheduling upgrades or new implementations.
• Manage system administration and monitoring tools, identifying and addressing potential security and performance issues.
• Select, evaluate, and manage vendors and external partners to ensure quality service delivery and cost-effectiveness.
• Assess hardware and software products and solutions, present recommendations to senior management, and implement approved initiatives.
• Evaluate vendors and develop test strategies for new hardware and software solutions.
• Support a wide variety of operations as a member of the management team.

Skills on Resume: 

• IT Leadership (Soft Skills)
• Global Support (Hard Skills)
• Support Management (Hard Skills)
• Problem Analysis (Hard Skills)
• System Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Solution Evaluation (Hard Skills)

Job Summary: 

• Provide leadership, direction, and guidance to a team of IT professionals.
• Manage and report on the status of multiple key projects to leadership.
• Coordinate infrastructure initiatives across multiple business groups.
• Develop and maintain departmental expenses to meet business affordability and OPACC targets.
• Drive strategic IT roadmap development based on business objectives and lead governance processes.
• Perform vendor relationship management of strategic IT suppliers for PSLD technologies.
• Direct the work efforts of the team to define, design, develop, and implement innovative and cost-effective solutions.
• Ensure accountability for SOX controls for LIS.
• Assess individual performance, provide feedback, and give recognition to team members.
• Coordinate with global LIS teams to ensure alignment.

Skills on Resume: 

• IT Leadership (Soft Skills)
• Project Management (Hard Skills)
• Infrastructure Coordination (Hard Skills)
• Budget Management (Hard Skills)
• Strategic Roadmap (Hard Skills)
• Vendor Management (Soft Skills)
• SOX Compliance (Hard Skills)
• Performance Management (Soft Skills)

Job Summary: 

• Develop and execute the organization’s IT infrastructure strategy to support business goals.
• Direct IT process design, project execution, and operational excellence.
• Provide leadership to IT staff through mentoring, coaching, and structured performance reviews.
• Establish and enforce IT security compliance and manage accreditation processes.
• Work with program and security leaders to implement a unified IT and security framework.
• Promote continuous professional growth of IT staff to address evolving technologies and system needs.
• Design and document standard operating procedures and guidelines for IT teams and end-users.
• Ensure accurate documentation of system manuals, licenses, and upgrade histories.
• Oversee the delivery of end-user services such as helpdesk and technical support.
• Evaluate and enhance network security standards across wired and wireless infrastructures.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Process Management (Hard Skills)
• IT Leadership (Soft Skills)
• Security Compliance (Hard Skills)
• Unified Framework (Hard Skills)
• Staff Development (Soft Skills)
• SOP Documentation (Hard Skills)
• End-User Support (Hard Skills)

Job Summary: 

• Lead the IT function by directly and indirectly managing resources, strategy, and budget.
• Develop, converge, and optimize network architecture, ERP, and key business systems.
• Drive continuous improvement in IT applications to enhance internal productivity and customer service.
• Contribute to the vision and implementation of strategic plans, capital investments, process improvement projects, and critical ad-hoc opportunities.
• Evaluate projects that support additional investment or enhance asset and resource development to improve profitability and ROIC.
• Identify long-term market needs and translate them into growth strategies.
• Lead multi-facility, multi-country IT functions.
• Use personal influence rather than positional power to achieve results.
• Implement and maintain complex IT systems while managing the IT team.
• Closely work with the headquarters’ IT department to ensure IT security, and partner with the team to enforce security policies and resolve remediations promptly.

Skills on Resume: 

• IT Leadership (Soft Skills)
• Network Optimization (Hard Skills)
• Application Improvement (Hard Skills)
• Strategic Planning (Hard Skills)
• Project Evaluation (Hard Skills)
• Growth Strategy (Hard Skills)
• Cross-Country Management (Soft Skills)
• IT Security (Hard Skills)

Job Summary: 

• Support the configuration and deployment of Mac laptops using Jamf Mac Management solutions.
• Focus on the security posture of all IT infrastructure and end-user devices.
• Coordinate with stakeholders and provide leadership in audit compliance activities.
• Collaborate with relevant personnel to develop successful IT strategies.
• Manage printers, communications, desktops, network, and conference room equipment.
• Respond to user queries and resolve hardware and software problems across multiple platform environments.
• Diagnose, identify, and resolve network and system issues.
• Monitor support agreements with vendors and maintain proper support coverage.
• Build and prepare desktop images to automate and simplify desktop systems.
• Build and maintain the purchasing process for IT equipment and services.
• Leadership report and follow the prioritized directions.

Skills on Resume: 

• Mac Management (Hard Skills)
• IT Security (Hard Skills)
• Audit Compliance (Hard Skills)
• IT Strategy (Hard Skills)
• Equipment Management (Hard Skills)
• User Support (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Be responsible for all network setup and configuration.
• Provide support for guest interfacing technologies.
• Create strategic plans and manage projects to enable the design, implementation, and maintenance of technology solutions.
• Assist in recruiting, hiring, and providing appropriate training for IT support staff.
• Assess new computing technologies and the feasibility of system enhancements to determine potential value for the company.
• Maintain the security and privacy of the information systems, communication lines, and equipment.
• Develop, review, and certify all backup and disaster recovery procedures and plans.
• Oversee IT-related aspects of all construction and renovation projects.
• Adhere to established global IT project methodologies and governance processes.
• Grow and evolve a highly engaged and functioning team.

Skills on Resume: 

• Network Configuration (Hard Skills)
• Guest Technology (Hard Skills)
• Project Management (Hard Skills)
• Staff Development (Soft Skills)
• Technology Evaluation (Hard Skills)
• Information Security (Hard Skills)
• Disaster Recovery (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• "Lead the way" by mentoring the team to manage the life cycle of all service tickets.
• Report on monthly team performance in accordance with service level agreements and other KPIs, explaining any significant variances.
• Manage the operational budget for the IT help desk function.
• Engage in ERP system testing following enhancements and upgrades.
• Drive the development and implementation of an appropriate SLA for the IT help desk function, engaging with stakeholders across the business.
• Provide regular reporting on key performance indicators that drive delivery in accordance with the SLA.
• Monitor and evaluate the effectiveness of the incident management process.
• Develop knowledge of the strategic and operational requirements of client accounts.
• Develop, implement, and monitor budget areas of responsibility.
• Assist with the development of budgets and programs based on asset management principles, including long-term capital works and financial planning.

Skills on Resume: 

• Team Mentoring (Soft Skills)
• Performance Reporting (Hard Skills)
• Budget Management (Hard Skills)
• ERP Testing (Hard Skills)
• SLA Development (Hard Skills)
• Incident Management (Hard Skills)
• Client Requirements (Soft Skills)
• Financial Planning (Hard Skills)

Job Summary: 

• Align ICT infrastructure with current and future business requirements and goals.
• Collaborate with departments including HR, Operations, and Legal to update and finalize ICT and compliance policies (system policy, BYOD, data governance, etc.).
• Supervise daily operations of network, server, client infrastructure, and cloud/on-prem environments.
• Evaluate risks, develop recovery procedures, and implement backup processes.
• Ensure ICT activities comply with applicable laws, codes, and regulations.
• Test, troubleshoot, and adjust information systems to ensure effective operation.
• Implement security measures for the network, data, storage, and communication systems.
• Assess and procure new and replacement hardware.
• Negotiate and communicate with third-party software providers for new solutions and troubleshooting.
• Collaborate with and coordinate external, local, and international providers for IT governance.

Skills on Resume: 

• ICT Alignment (Hard Skills)
• Policy Management (Hard Skills)
• Infrastructure Supervision (Hard Skills)
• Risk Recovery (Hard Skills)
• Regulatory Compliance (Hard Skills)
• System Troubleshooting (Hard Skills)
• Network Security (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Manage and lead the technical team responsible for the deployment, configuration, and management of all edge network infrastructure.
• Recruit, train, and coach employees, communicate job expectations, and appraise performance.
• Design, develop, implement, and coordinate network and systems policies and procedures to ensure high service-level availability.
• Identify areas for improvement in networks, processes, and systems, and implement strategic solutions in a timely and cost-effective manner.
• Conduct risk assessments of networks and systems and develop mitigation plans to ensure continuity of service and business operations.
• Manage the support of network infrastructure and oversee the delivery of services to internal users and external customers.
• Monitor and secure company data and network infrastructure to minimize downtime.
• Act as a technology thought leader by identifying improvement opportunities and potential challenges.
• Present concepts to leadership, build consensus, and implement effective solutions.
• Develop standard operating procedures and a progressive technical education program for employees.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Staff Development (Soft Skills)
• Policy Development (Hard Skills)
• Process Improvement (Hard Skills)
• Risk Management (Hard Skills)
• Service Delivery (Hard Skills)
• Data Security (Hard Skills)
• Technology Leadership (Soft Skills)

Job Summary: 

• Oversee IT operations and technical support for six locations and the expanding company locations.
• Troubleshoot system and network issues, providing timely IT solutions.
• Research new technologies and apply findings to meet organizational needs.
• Design, implement, and manage innovative IT solutions that drive business progress.
• Install, configure, and troubleshoot Windows 7/10 systems, including imaging and replacements.
• Provision user accounts, access rights, and tools to accelerate onboarding and productivity.
• Maintain company systems, applications, and IT tools to ensure smooth daily operations.
• Administer compliance and security programs, including SOC 2 Type I/II requirements.
• Serve as the primary contact for responding to customer, partner, and vendor security questionnaires.
• Identify and implement process improvements and tools that enhance user experience and efficiency.

Skills on Resume: 

• IT Operations (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Technology Research (Hard Skills)
• Solution Design (Hard Skills)
• System Administration (Hard Skills)
• User Provisioning (Hard Skills)
• Security Compliance (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Determine enhancements to existing computing infrastructure across physical, virtual, and cloud-based environments.
• Identify system inefficiencies, recommend solutions, and implement improvements.
• Drive root cause analysis, debugging, support, and post-mortem reviews for security incidents and service interruptions.
• Maintain physical and virtual infrastructure, including servers, rack equipment, and other components, while monitoring and addressing performance issues.
• Apply patches and configuration changes to ensure optimal system performance.
• Ensure system security by actively monitoring for threats, collaborating with IT security personnel, and adjusting configurations to minimize risk.
• Research and address emerging threats, and provide expert recommendations for remediation.
• Install, configure, and manage NAS and SAN systems.
• Contribute to disaster recovery planning, testing, implementation, and documentation.
• Maximize the effectiveness of IT systems to support fast-paced corporate and operational environments.
• Develop and maintain documentation of systems, services, processes, and procedures.

Skills on Resume: 

• Infrastructure Enhancement (Hard Skills)
• System Optimization (Hard Skills)
• Incident Analysis (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Patch Management (Hard Skills)
• Threat Monitoring (Hard Skills)
• Storage Management (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• In collaboration with the Chief Technology Officer, maintain organizational effectiveness and efficiency by defining, prioritizing, delivering, and supporting the IT strategic plan.
• Assist in the development and refinement of IT policies and governance.
• Support the implementation of the risk and incident management program, ensuring data accuracy.
• Adhere to and enforce corporate IT policies, procedures, and guidelines.
• Recommend IT strategies, policies, and procedures by evaluating outcomes, identifying problems, analyzing trends, and anticipating requirements.
• Develop project scope and objectives, involving relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation for IT projects.
• Develop detailed project plans to track progress.
• Create communication strategies aligned with organizational goals to engage stakeholders.
• Report and escalate project or operational issues to management.
• Maintain relationships with third-party vendors.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Policy Governance (Hard Skills)
• Risk Management (Hard Skills)
• Trend Analysis (Hard Skills)
• Project Planning (Hard Skills)
• Resource Allocation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Manage staff and technologies, including core banking, business, and infrastructure applications, with related security tools.
• Oversee technology governance by designing effective controls and managing enterprise technology risks.
• Provide capacity planning and compliance oversight through detailed reports and dashboards.
• Direct the technology application and project portfolio, ensuring alignment with business goals and cost control.
• Lead long-term strategic planning, documentation, and evaluation of applications to support business objectives.
• Develop technical requirements, documentation, and architectural designs for application-related projects.
• Deliver training and orientation programs for IT team members and internal users.
• Contribute to the creation and enforcement of IT policies, standards, and best practices.
• Support employees and clients with technology issues through in-person, remote, and other communication channels.
• Prepare reports on hardware and software status across regional offices for leadership visibility.

Skills on Resume: 

• Staff Management (Soft Skills)
• Technology Governance (Hard Skills)
• Capacity Planning (Hard Skills)
• Portfolio Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Technical Documentation (Hard Skills)
• User Training (Soft Skills)
• IT Support (Hard Skills)

Job Summary: 

• Analyze the company’s IT requirements, both short-term and long-term.
• Plan and direct the installation of hardware and software tools.
• Ensure the safety and security of the company’s network.
• Maintain a safe and secure working environment for all IT users.
• Perform cost/benefit analysis of IT projects and present findings to management.
• Continue learning about new technologies and identify opportunities for implementation.
• Determine short- and long-term training needs for the IT team.
• Maintain IT strategies to support business goals.
• Manage a small internal IT support team.
• Negotiate with technology providers and contractors to secure favorable terms.
• Directly support users in collaboration with the existing team through a hands-on approach.
• Provide support to remote office users around the world.
• Communicate with senior business users to deliver solutions that improve efficiency.

Skills on Resume: 

• IT Requirements (Hard Skills)
• System Installation (Hard Skills)
• Network Security (Hard Skills)
• Project Analysis (Hard Skills)
• Technology Research (Hard Skills)
• Team Training (Soft Skills)
• IT Support (Hard Skills)
• Vendor Negotiation (Soft Skills)

Job Summary: 

• Establish IT procedures and tooling for a growing organization in coordination with the infrastructure, security, and HR teams.
• Provide remote computer support (90% Mac/10% Windows) for employees, including ordering laptops, onboarding and offboarding, troubleshooting hardware and software issues, and setting up new user accounts.
• Manage desktop security best practices, ensuring all laptops have antivirus software, are up to date, encrypted, and protected with strong passwords.
• Administer G Suite and Office 365 accounts, including user setup, email groups, service settings, security audits, and best practices.
• Provide support for SaaS tools, including custom admin tools and third-party applications such as 1Password, Zendesk, Salesforce, Periscope, and Zoom.
• Create and implement software tool usage protocols and account management policies.
• Manage, maintain, and support networks and VPNs.
• Identify and deliver training opportunities for staff and end users.
• Support the rollout of new applications and operating systems.
• Manage IT staff through recruitment, training, coaching, performance management, and setting clear job expectations.

Skills on Resume: 

• IT Procedures (Hard Skills)
• Remote Support (Hard Skills)
• Desktop Security (Hard Skills)
• Account Administration (Hard Skills)
• SaaS Support (Hard Skills)
• Network Management (Hard Skills)
• User Training (Soft Skills)
• Staff Management (Soft Skills)

Job Summary: 

• Develop onboarding, adoption, and training plans.
• Create innovative approaches to satisfy data and analysis needs.
• Understand end-user needs to help them utilize IT services to their fullest capability.
• Educate and provide ongoing support via email, phone, live chat, or in-person.
• Identify growth opportunities and ensure optimum adoption of IT services.
• Conduct regular reviews and proactively monitor user experience KPIs.
• Act as a trusted advisor and advocate for all users.
• Develop a cadence of tech touches aligned with the lifecycle (new user welcome → onboarding → adoption → nurturing growth → retention).
• Serve as the organization’s HIPAA Security Officer with responsibility for technical matters.
• Comply with all policies and procedures outlined in the employee handbook.

Skills on Resume: 

• Onboarding Plans (Soft Skills)
• Data Analysis (Hard Skills)
• User Needs (Soft Skills)
• User Support (Soft Skills)
• Service Adoption (Soft Skills)
• User Experience (Soft Skills)
• Trusted Advisor (Soft Skills)
• HIPAA Compliance (Hard Skills)

Job Summary: 

• Develop and manage annual operational team budgets, including AV equipment, printers, computing devices, staffing, and professional services.
• Develop training plans to ensure the team has the skills and capabilities to operate, maintain, support, and evolve technology platforms.
• Coordinate with the information security office for guidance on cyber-related training needs.
• Establish and enforce help desk service level agreements in consultation with end users to define problem resolution expectations and timeframes.
• Analyze help desk performance and documented resolutions, identify problem areas, and implement solutions to improve service quality and prevent recurring issues.
• Manage the processing of incoming help desk requests via phone and email to ensure courteous, timely, and effective resolution of end-user issues.
• Track and analyze trends in help desk requests and generate statistical reports.
• Leverage enterprise tools and data for resource planning and staff availability for project work.
• Participate in or lead incident management activities.
• Assist with or oversee the design, testing, implementation, and documentation of new client devices.
• Support internal and external audits.
• Prepare for and perform IT cyber incident response.

Skills on Resume: 

• Budget Management (Hard Skills)
• Training Development (Soft Skills)
• Cyber Training (Hard Skills)
• SLA Management (Hard Skills)
• Service Quality (Hard Skills)
• Help Desk (Hard Skills)
• Incident Management (Hard Skills)
• Cybersecurity Response (Hard Skills)

Job Summary: 

• Coordinate, plan, and lead computer-related activities within the organization while reporting to the operations manager for engineering and digital integration programs.
• Maintain the network enclave and associated servers, and provision endpoint systems to support DevOps and DevSecOps environments for internal and remote developers.
• Analyze current systems to identify vulnerabilities and areas for improvement, and recommend, implement, and oversee solutions and upgrades.
• Interface with leadership at all levels to support mission objectives and resolve problems.
• Deliver immediate impact on daily IT operations while contributing to long-term organizational growth, with occasional travel.
• Oversee the management and configuration of network switches and routers.
• Serve as the information system security officer for classified systems.
• Perform business-critical IT tasks and systems administration duties.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Troubleshoot network problems quickly and effectively to minimize downtime.
• Track and maintain hardware and software inventory, including a network asset map.
• Ensure all network components meet organizational needs and operate seamlessly.
• Research and evaluate emerging technologies and competitive IT solutions to drive innovation.

Skills on Resume: 

• IT Leadership (Soft Skills)
• DevOps Support (Hard Skills)
• System Analysis (Hard Skills)
• Leadership Support (Soft Skills)
• Network Management (Hard Skills)
• Security Officer (Hard Skills)
• Systems Administration (Hard Skills)
• Technology Research (Hard Skills)

Job Summary: 

• Generate and share detailed reports on local IT team performance, including mission-related objectives, delegated projects, and deadlines, with the global IT team.
• Recommend IT strategies, policies, and procedures by evaluating organizational outcomes.
• Maintain quality service by establishing and enforcing organizational standards.
• Research, recommend, and implement strategic technology solutions.
• Initiate, design, enforce, and coordinate systems, training manuals, policies, and procedures.
• Maintain a safe and secure work environment with tools and services that enhance daily productivity.
• Ensure organizational effectiveness and efficiency by defining and delivering strategic IT plans.
• Direct technological research by studying organizational goals, strategies, practices, and user needs.
• Foster professional development by encouraging training, networking, and participation in professional communities.
• Manage communication with external IT vendors and partners.
• Secure and administer authentication access to IT services within the region.
• Audit system access and maintain information security.

Skills on Resume: 

• Performance Reporting (Hard Skills)
• Policy Development (Hard Skills)
• Service Quality (Hard Skills)
• Technology Solutions (Hard Skills)
• Process Documentation (Hard Skills)
• Workplace Security (Hard Skills)
• IT Strategy (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Plan and manage the growth of in-office technology (including networking, teleconferencing, A/V, and other systems).
• Develop a multi-year roadmap for IT support as the organization scales, manage the Helpdesk team, vendors, and any related operations to support employees.
• Set standards and oversee the acquisition, asset management, and management of employee hardware.
• Develop a multi-year roadmap for IT needs, including software solutions, to meet ongoing and future requirements based on cross-functional needs.
• Own the data and reporting infrastructure, including system integrations, data definitions, and report generation tools.
• Plan and manage the rollout of IT projects across the company.
• Ensure systems and data are secure by setting and enforcing cybersecurity policies, ensuring compliance with external agreements, and implementing industry best practices.
• Produce regular IT operation reports for leadership.
• Grow and lead the internal technology team, including functional oversight, budget ownership, and people management responsibilities.
• Support internal initiatives to uplift people, processes, and market presence.

Skills on Resume: 

• Technology Management (Hard Skills)
• IT Roadmap (Hard Skills)
• Asset Management (Hard Skills)
• Software Planning (Hard Skills)
• Data Infrastructure (Hard Skills)
• Project Management (Hard Skills)
• Cybersecurity Policies (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Serve as a member of the leadership team, reporting to the Chief Information Officer (CIO).
• Explain complex IT solutions, programs, and challenges to non-IT leaders.
• Manage multiple tasks while developing the IT roadmap.
• Lead teams in executing strategic plans while managing day-to-day needs.
• Build, lead, and align high-performance teams consisting of direct associates, matrixed associates, contractors, and consultants.
• Operate as an IT architectural leader, making complex concepts understandable for individuals with varying levels of IT knowledge.
• Develop a culture of positivity, teamwork, transparency, customer service, strategic thinking, and high productivity.
• Consistently demonstrate a professional, positive, and approachable demeanor with discretion.
• Lead the organization on its journey to become more data-driven.
• Build trust through high levels of integrity and accountability, and demand the same of the teams.
• Balance management, strategy, technology, and operations in a complex and highly demanded department.

Skills on Resume: 

• IT Leadership (Soft Skills)
• IT Communication (Soft Skills)
• IT Roadmap (Hard Skills)
• Strategic Execution (Hard Skills)
• Team Building (Soft Skills)
• Architectural Leadership (Hard Skills)
• Culture Development (Soft Skills)
• Data-Driven Strategy (Hard Skills)

Job Summary: 

• Manage and maintain all Information Technology infrastructure, hardware, and software, and provide technical support and training to end users across corporate offices.
• Develop and curate asset management processes and procedures, standards, policies, compliance controls, and reporting.
• Maintain IT department work schedules, including assignments, job rotation, training, vacations, and paid time off, and provide coverage for absences and manage overtime scheduling.
• Collaborate with department managers to deliver department-specific IT solutions.
• Work with staff to ensure SLAs are met and a consistent IT service is delivered to end users.
• Carry out IT installations, implementations, configurations, rollouts, and other technical duties.
• Identify opportunities for team training and skills development.
• Maintain an accurate inventory of technology assets and supplies.
• Verify and test updates before patch management processes.
• Identify, recommend, and maintain network and system security configurations and processes.
• Work both independently on site and collaboratively with IT teams across the organization.

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• Asset Management (Hard Skills)
• Workforce Scheduling (Soft Skills)
• IT Solutions (Hard Skills)
• SLA Management (Hard Skills)
• Technical Implementation (Hard Skills)
• Team Training (Soft Skills)
• Network Security (Hard Skills)

Job Summary: 

• Responsible for the overall strategy and execution of the organization's information system to support the business operations.
• Recommend, implement, and manage the information technology strategies, policies, and procedures to improve operational efficiencies.
• Preserve assets by implementing disaster recovery and backup procedures, managing inventory and information security, and controlling structures.
• Manage employee system requirements, consultants, and vendors' requirements for maximum system performance.
• Complete projects by coordinating resources and timetables with employee user groups and third-party vendors.
• Manage the inventory and purchase of computer systems (laptops, keyboards, additional software, etc.) for all users.
• Perform computer and software updates, enhancements, and maintenance tasks. 
• Ensure new employees and current staff workstations are successfully connected to networks and functioning properly.
• Configure network security settings and connect devices, printers, and scanners used by multiple users.
• Manage databases and servers so that data is correctly stored and easily accessible. 
• Set up data storage, retrieval protocols, set permissions, anti-virus programs, email security, and maintain data security and data integrity during migration, backups, and day-to-day.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Policy Implementation (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Management (Hard Skills)
• Project Coordination (Hard Skills)
• Asset Management (Hard Skills)
• Network Configuration (Hard Skills)
• Data Security (Hard Skills)

Job Summary: 

• Deliver an integrated business system solution and implement it for retail.
• Responsible for delivering digital transformation projects in a timely, cost-effective manner.
• Follow up on PM methodologies and build project management plans.
• Lead the project team, and/or nominated individuals from merchandising, operations, warehousing, finance, HR, Audit, or other functions.
• Determine customer and business needs, control, and follow up on software development processes, infrastructure reporting activities, and ensure those systems’ improvement
• Responsible for creating and managing Information Security, Cyber Security, Backup, and Disaster systems in line with the Company's Infrastructure & Systems.
• Responsible for managing the IT Team as well as all IT-related day-to-day operations throughout the company. 
• Understand the business organization’s goals.
• Adapt to rapidly changing conditions and priorities, and support the IT team toward new objectives.
• Drive efforts in continuous improvement, with a strong focus on integration, automation, and efficiency.

Skills on Resume: 

• Business Systems (Hard Skills)
• Digital Transformation (Hard Skills)
• Project Management (Hard Skills)
• Team Leadership (Soft Skills)
• Needs Analysis (Hard Skills)
• Security Management (Hard Skills)
• IT Operations (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Provide technical support, direction, training, development, and innovation to and for the company.
• Manage the processes that allow the business to meet its service level agreement (SLA) requirements and industry standards for all client sectors.
• Maintain clear, open lines of communication with IT service providers and remain the client’s primary IT point-of-contact for the company.
• Responsible for the first-line IT support service and systems maintenance.
• Provide technical expertise and product delivery by commitments agreed to in the SLA.
• Perform Quality Assurance (QA) of work done by others and Quality Control (QC) of your own work.
• Provide support for independent reviews, audits, and other technical assistance, including supporting the customer in the use of the systems provided, by training and mentoring.
• Communicate with clients to ensure mutual understanding of support standards and processes.
• Provide accurate scope and effort input required for the support and management of outsourced products and processes.
• Support the directors, managers, and wider operational team in accomplishing any objectives.

Skills on Resume: 

• Technical Support (Hard Skills)
• SLA Management (Hard Skills)
• Vendor Communication (Soft Skills)
• Systems Maintenance (Hard Skills)
• Quality Assurance (Hard Skills)
• Audit Support (Hard Skills)
• Client Communication (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Lead, coach, and direct staff in operational activities to ensure the success of departmental goals, credit union objectives, regulatory compliance, and budgetary requirements.
• Manage vendors and service providers. 
• Ensure Service Level Agreements, security, regulatory, and budgetary requirements are being met.
• Manage access control and ensure the availability of business application systems, including the host banking system.
• Develop, implement, and test a disaster recovery plan for credit union technology systems.
• Develop and implement IT procedures and best practices, including IT architecture, security, disaster recovery, business applications, SDLC, core banking system, and service desk.
• Ensure hardware, network, and software support to credit union team members in a professional, courteous, and timely manner.
• Recommend and plan information technology to support and meet Sooper Credit Union's objectives.
• Stay current and ensure compliance with current regulatory requirements.
• Lead and execute IT projects on time and on budget.
• Work with the VP of IT to develop and implement the IT Departmental Strategic plan in alignment with and support of the Organizational Strategic Plan.
• Work with the VP of IT to plan, improve, and evaluate the Information Security Program.

Skills on Resume: 

• Staff Leadership (Soft Skills)
• Vendor Management (Soft Skills)
• SLA Compliance (Hard Skills)
• Access Control (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Procedures (Hard Skills)
• IT Projects (Hard Skills)
• Security Program (Hard Skills)

Job Summary: 

• Provide technical leadership and guidance to the internal team to grow their skills through coaching and mentoring.
• Lead a team of software engineers in developing and delivering customer enhancements and/or change requests.
• Lead a team of help desk technicians in providing support to customers for existing application systems, ensuring problem resolution and SLA compliance.
• Manage escalations and ensure support requests are responded to and resolved promptly.
• Participate in system development in accordance with specifications provided by the project manager.
• Participate in system deployment to customer environments.
• Perform quality checks on the work completed by team members.
• Review requirements, specifications, and business processes, and conduct impact analysis on existing systems to recommend technical solutions aligned with business requirements.
• Translate business operation requirements into technical specifications for system design and development.
• Collaborate with the internal Professional Service team or customer to manage new projects, including identifying system requirements, resource planning, monitoring development progress, and testing for successful project delivery.

Skills on Resume: 

• Technical Leadership (Soft Skills)
• Team Management (Soft Skills)
• Customer Support (Soft Skills)
• Escalation Management (Hard Skills)
• System Development (Hard Skills)
• System Deployment (Hard Skills)
• Quality Assurance (Hard Skills)
• Requirement Analysis (Hard Skills)

Job Summary: 

• Coordinate, plan, and lead end-to-end computer-related activities within the organization.
• Configure EDA software and licenses to support the engineering team.
• Set up compute and data server environments, including creating dedicated networks, NFS storage pools and mount points, managing user accounts and credentials, and installing various tools in AWS.
• Determine IT needs of the organization and implement computer systems to fulfill information systems requirements.
• Coordinate and evaluate multiple IT vendors to select and onboard the right partners based on business requirements.
• Oversee day-to-day operations of all IT infrastructure, including networks, storage, and services.
• Identify and integrate new technologies into the IT infrastructure.
• Ensure customer satisfaction, operational efficiency, and SLA performance across help desk, Tech Ops, and Field Services teams through effective issue resolution.
• Collaborate with engineering leadership to identify and prioritize infrastructure projects and upgrades.
• Monitor IT system performance to assess cost and productivity levels, and recommend improvements.
• Troubleshoot hardware and software issues related to internal IT.

Skills on Resume: 

• IT Leadership (Soft Skills)
• EDA Configuration (Hard Skills)
• Cloud Management (Hard Skills)
• System Implementation (Hard Skills)
• Vendor Management (Soft Skills)
• Infrastructure Oversight (Hard Skills)
• SLA Management (Hard Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Lead large IT projects, including the design and deployment of new systems and services, as well as the evaluation of existing platforms for efficiency and effectiveness.
• Monitor IT system performance to assess cost and productivity levels, and provide recommendations for infrastructure improvements.
• Help define IT infrastructure strategy, architecture, and processes.
• Analyze business requirements by partnering with stakeholders to develop effective IT solutions.
• Plan and coordinate application and system releases, manage production issue triage, and drive continuous improvement of processes and tools.
• Collaborate with business unit teams to lead and support the implementation of new processes and system enhancements.
• Oversee governance of enhancement requests, ensuring alignment with the overall system roadmap and tangible business benefits.
• Manage testing cycles before changes and upgrades.
• Identify and communicate opportunities for improvement through the use of technology.
• Take ownership of application projects, ensuring timely delivery.
• Support end users by managing third-party vendor relationships, handling request tickets, and escalating issues.
• Troubleshoot hardware, software, and industry-specific applications.

Skills on Resume: 

• Project Leadership (Soft Skills)
• System Performance (Hard Skills)
• Infrastructure Strategy (Hard Skills)
• Business Analysis (Hard Skills)
• Release Management (Hard Skills)
• Process Improvement (Hard Skills)
• Application Ownership (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Lead IT team members supporting functional and technical services within a global ERP.
• Partner with business stakeholders to understand strategic direction and align IT services to meet expectations.
• Oversee all phases of the D365 systems development lifecycle, including planning, requirements determination, current state analysis, solution design, estimating, construction, testing, training, implementation, and ongoing support and improvement.
• Coordinate the establishment of ongoing support structures, SLAs, and KPIs.
• Ensure effective communication and customer satisfaction for supported systems and services.
• Contribute to work planning, cost estimates, and scheduling for IT initiatives.
• Provide input and direction for system design and implementation decisions regarding the Dynamics 365 platform while ensuring alignment with IT policies and strategies.
• Provide input and feedback on system design and implementation decisions regarding the Dynamics 365 platform in accordance with strategy, policy, and global standard operating procedures.
• Lead IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of IT systems to determine cost and productivity levels, and make recommendations for improving infrastructure.

Skills on Resume: 

• ERP Management (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• SDLC Oversight (Hard Skills)
• SLA Management (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Work Planning (Hard Skills)
• System Design (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Responsible for coordinating the development and selection of the right IT system processes.
• Responsible for coordinating and developing relationships in the process of integration and system maintenance with third parties.
• Work with the business and risk divisions to identify and implement the right IT solutions.
• Monitor technology changes and recommend appropriate technology.
• Ensure all IT infrastructure used in the organization functions normally.
• Ensure every CCTV, network, and server used by employees functions normally.
• Check and apply updates to operating systems, firmware, firewalls, and applications.
• Perform regular backups of all data and execute data restores from the backup system.
• Manage infrastructure devices such as CCTV, servers, switches, routers, NAS, NVR, DVR, wireless radios, and firewalls.
• Ensure data and system security from viruses, malware, and ransomware.
• Troubleshoot system, network, and server problems.
• Maintain records and conduct regular maintenance of IT assets and inventory.
• Recommend and implement IT policies and standards.
• Manage information technology and computer systems.

Skills on Resume: 

• System Processes (Hard Skills)
• Third-Party Integration (Soft Skills)
• IT Solutions (Hard Skills)
• Technology Monitoring (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Data Backup (Hard Skills)
• System Security (Hard Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Report to the Chief Financial Officer as a member of the management team.
• Manage the help desk team and oversee systems, IT support, hardware, networking, and the data warehouse.
• Adhere to all federal, state, local, and company policies and regulations.
• Promote and support the core values of compassion, a positive attitude, respect, and excellence.
• Manage all information technology, computer, and VOIP systems for the organization and its affiliates.
• Maintain, analyze, source, and deploy key systems (EMRs, HRIS, Accounting, PBX, CRM, etc.) in close coordination with executive leadership.
• Oversee the day-to-day desktop support operations of the help desk team.
• Direct third-party vendors to ensure consistent uptime of cloud-based applications and achieve business goals cost-effectively.
• Collaborate with operational and sales leadership to improve efficiency through technical and process-related solutions.
• Oversee holistic procurement of IT needs for the organization.
• Develop and adhere to the annual departmental budget, working with the CFO to model cost increases from organic growth and acquisitions.
• Participate in acquisition integration teams responsible for IT hardware and software implementations at new and acquired locations.
• Professionalize IT processes and departments to ensure scalable infrastructure during rapid growth.

Skills on Resume: 

• Help Desk Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Core Values (Soft Skills)
• System Management (Hard Skills)
• Application Deployment (Hard Skills)
• Vendor Oversight (Soft Skills)
• Budget Management (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Manage and maintain the SAN and virtual environments, including all virtual machines, and ensure efficient allocation of resources.
• Manage, maintain, and support all Windows servers and client devices.
• Maintain and support all printers and other peripheral devices.
• Maintain a robust back-up solution with regular validation checks and restores to ensure meeting business RPO/RTO objectives, and develop an IT/Business Continuity Plan.
• Work with the IT networking team in troubleshooting and supporting the network switching, wireless networks, firewall systems, VPN, and IP phone systems.
• Troubleshoot all IT and communications-related problems, from software applications to hardware issues.
• Perform and record scheduled recurring control checks to ensure all systems are operating as they should be, taking corrective action.
• Ensure the necessary external maintenance and support cover is in place for all critical IT hardware and software, with appropriate SLAs, and manage any warranty claims with vendors.
• Perform scheduled maintenance of all hardware and software, including servers, storage, and client devices.
• Maintain the starters/leavers process and ensure timely set-up support for colleagues across multiple applications and devices, ensuring accurate user data, menu structures, client installs, and permissions.
• Specify and procure IT equipment to support business requirements.

Skills on Resume: 

• Virtual Environment (Hard Skills)
• Server Management (Hard Skills)
• Peripheral Support (Hard Skills)
• Business Continuity (Hard Skills)
• Network Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Monitoring (Hard Skills)
• Equipment Procurement (Hard Skills)

Job Summary: 

• Manage the selection and implementation of new software technologies.
• Participate as a member of the directorate and senior leadership team, promoting cooperation, collaboration, coordination, and the sharing of information between departments in pursuit of organizational vision and outcomes.
• Provide leadership and direction to staff on strategic plans, helping staff make connections between their roles, customer experiences, and the community.
• Foster collaborative relationships while promoting an effective customer-centric focus and behaviors.
• Contribute to the overall culture of the organization by making positive contributions to enhance satisfaction, develop accountability, and empower staff.
• Ensure staff are knowledgeable about key performance requirements and provide a framework for accountability and achievement.
• Apply effective and contemporary human resource management practices that enhance high productivity and morale, develop strong teams, and encourage staff development.
• Provide leadership in developing and promoting a learning organization focused on its people, organizational culture, and continuous improvement and learning initiatives.
• Develop and implement strategic and operational plans for services and programs responding to priorities outlined in strategic plans, community demand, policy, and relevant best practice evidence.
• Provide the director with strategic advice, informed reports, policies, and business plans.
• Ensure the provision of support for the development of relevant policy that supports strategic objectives.
• Prepare and present high-quality and informed reports to leadership and implement decisions in an effective and timely manner.

Skills on Resume: 

• Software Implementation (Hard Skills)
• Strategic Planning (Hard Skills)
• Policy Development (Hard Skills)
• Report Writing (Hard Skills)
• Leadership (Soft Skills)
• Collaboration (Soft Skills)
• Team Building (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Research, recommend, and lead the implementation of IT strategy, objectives, and plans to continuously align technology with changing business needs.
• Plan, organize, and direct the development, implementation, maintenance, enhancement, and support of ERP applications, information systems, telecommunications, and IT infrastructure to support operations.
• Provide exemplary customer service across all IT-managed systems.
• Collaborate with management in the selection of software applications, support their implementation, and ensure integration with ERP applications and information systems.
• Provide project management support.
• Prepare and manage IT capital and expense budgets.
• Recruit and manage IT personnel and outsourcing partnerships.
• Manage and direct resources supporting the ERP and software applications technical environment and design.
• Stay current on new developments in information technology and maintain broad technical knowledge of IT infrastructure, enterprise systems, and business applications.
• Proactively introduce tools and solutions to enhance business performance.
• Prepare and implement electronic file and data applications, data security, backup, and disaster recovery plans.

Skills on Resume: 

• IT Strategy (Hard Skills)
• ERP Management (Hard Skills)
• Customer Service (Soft Skills)
• Software Integration (Hard Skills)
• Project Management (Hard Skills)
• Budget Management (Hard Skills)
• Team Leadership (Soft Skills)
• Data Security (Hard Skills)

Job Summary: 

• Ensure regular data backups for all QC, manufacturing, and engineering systems in line with SOPs, including periodic restoration checks.
• Act as administrator for all GMP IT systems at the site.
• Adopt corporate policies and SOPs while developing plant-specific SOPs for IT activities.
• Maintain an updated inventory of plant GMP IT systems.
• Implement and maintain data integrity, GDPR compliance, and security measures in line with global IT guidance.
• Conduct periodic reviews and governance of IT systems, ensuring all site IT staff receive relevant training.
• Participate as a subject matter expert in internal and external audit teams at the site and cluster levels.
• Ensure cGMP compliance by following safety, health, and environmental procedures and practices.
• Review and resolve IT tickets while maintaining site servers and network availability.
• Review and approve IT and electronic access requests, and align IT strategy and roadmap with business goals by collaborating with site and function heads and the regional IT lead.
• Create detailed plans for local and global initiatives in coordination with the regional IT lead.
• Prepare annual budgets with revenue and expenditure estimates, and approve IT spending in consultation with site and regional leadership.
• Monitor IT architecture usage (network, storage, applications, middleware, etc.) and develop long-term strategies for data centers based on performance inputs.

Skills on Resume: 

• Data Backup (Hard Skills)
• System Administration (Hard Skills)
• SOP Development (Hard Skills)
• Data Integrity (Hard Skills)
• Audit Support (Soft Skills)
• cGMP Compliance (Hard Skills)
• IT Strategy (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Build an IT infrastructure strategy for both commercial and classified business by creating and managing the IT solution roadmap, setting priorities, and maintaining IT systems and services across multiple sites.
• Lead all aspects of the IT shared function, including team management, budgeting, planning, operating system management, disaster recovery and business continuity, IT education, and strategy.
• Drive IT systems security compliance and accreditation by creating standard operating procedures, providing quality control for system security plans, and managing networks and specialized IT assets.
• Respond to identified IT vulnerabilities, lead investigations with the security team, and ensure timely reporting to leadership and relevant stakeholders.
• Manage IT staff across system analysis, applications, desktop support, and cybersecurity to ensure delivery of services.
• Deploy and manage network and cybersecurity monitoring tools.
• Oversee customer assistance for desktops, laptops, and peripheral devices.
• Deliver IT infrastructure projects for commercial and classified programs.
• Manage IT asset inventory and ensure detailed documentation, including network diagrams.
• Administer computing cluster resources.
• Ensure proper configuration management systems are in place for all networks.
• Collaborate with program and security managers to implement a comprehensive IT and security program.

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• Team Management (Soft Skills)
• Budget Planning (Hard Skills)
• Security Compliance (Hard Skills)
• Vulnerability Management (Hard Skills)
• Cybersecurity Monitoring (Hard Skills)
• Customer Support (Soft Skills)
• Configuration Management (Hard Skills)

Job Summary: 

• Support network operations by troubleshooting connectivity issues, managing user accounts, assigning rights and access, resetting passwords, establishing email addresses, and assessing and reporting operational status.
• Provide technical guidance, direction, and subject matter expertise to users experiencing PC and software difficulties.
• Assist in developing IT budget estimates based on current and future requirements.
• Oversee the administration and maintenance of technology infrastructure, including workstations, networks, servers, software applications, phones, copiers, and other technologies.
• Manage help desk activities, ensuring IT-related issues are resolved promptly and users receive timely responses.
• Develop and maintain strong working relationships across departments while delivering high-level customer service.
• Ensure IT department processes remain compliant with Sarbanes-Oxley requirements.
• Utilize ITIL service management tools, such as ServiceNow, to track and manage support activities.
• Manage and control hardware and software inventories.
• Review reports of computer and peripheral equipment performance, malfunctions, and maintenance to determine costs, impacts, and resolutions.
• Provide project management support for new software deployments, upgrades, and database initiatives.
• Recommend and develop plans for systems development, operations, hardware, and software purchases, budgets, and staffing.

Skills on Resume: 

• Network Operations (Hard Skills)
• Technical Support (Soft Skills)
• Budget Planning (Hard Skills)
• Infrastructure Management (Hard Skills)
• Help Desk Management (Soft Skills)
• Customer Service (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Consult with management and users to analyze computer system needs for information and functional operations, determine project scope and priorities, and assess system capacity and equipment requirements.
• Investigate and recommend potential new software, hardware, and system applications, while analyzing existing applications and technologies.
• Develop plans for the implementation of new projects and coordinate efforts in a manner that is least disruptive and most beneficial to the organization.
• Provide well-defined plans including procedures, deadlines, and accountability measures.
• Ensure the consistency and maintainability of existing applications by creating, maintaining, and supporting standards and procedures for implementing technical solutions.
• Resolve procedural, operational, and administrative problems related to the organization and computer systems.
• Manage the development, implementation, installation, and operation of information and functional systems.
• Direct the activities of information technology staff in a safe, productive, and user-responsive manner.
• Conduct performance reviews and oversee supervisory and management functions.
• Develop, implement, and monitor information systems policies and controls to ensure data accuracy, security, and compliance with legal and regulatory requirements.
• Negotiate and contract with consultants, technical personnel, and vendors for services and products.

Skills on Resume: 

• System Analysis (Hard Skills)
• Software Evaluation (Hard Skills)
• Project Planning (Hard Skills)
• Standards Development (Hard Skills)
• Problem Solving (Soft Skills)
• IT Management (Hard Skills)
• Performance Reviews (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, computers, switches, routers, local and wide area networks, VPNs, operating systems, internet connections, VoIP telecommunications, software applications, and other peripherals distributed across multiple sites.
• Oversee the maintenance and resource management of the virtualization environment and associated resources.
• Develop and execute plans to keep hardware devices and software applications current and compliant, minimizing user disruption while optimizing the use of resources and budget.
• Provide support for IT projects by developing logical and efficient project plans, identifying priorities, monitoring task completion, anticipating issues, and collaborating with team members to ensure successful outcomes.
• Maintain and develop disaster recovery plans, including managing backups both on and off-site, site-to-site replication, and ensuring the uptime and availability of critical systems.
• Collaborate with third-party software and hardware providers for managed services and establish effective monitoring and evaluation processes.
• Support procurement of IT equipment and services in alignment with best practices and budget requirements.
• Work within annual budgets and ensure compliance across IT requests and departmental needs.
• Safeguard company assets, intellectual property, and information by developing, adopting, and enforcing IT security plans, as well as ensuring adequate redundancy and failover protection for critical systems.
• Develop strategies and plans with IT staff to enhance client services, improve user effectiveness, and foster innovation.
• Communicate regularly with IT leadership, executive management, and end-users to align technology initiatives with organizational goals.
• Collaborate with IT staff on training, guidance, and team development to build cohesiveness and address evolving technology needs.

Skills on Resume: 

• IT Systems Management (Hard Skills)
• Virtualization Management (Hard Skills)
• Project Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Vendor Management (Hard Skills)
• Procurement Support (Hard Skills)
• IT Security (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Plan for new IT infrastructure (servers, desktops, notebooks, smartphones, VC, printers, cameras, etc.) every year.
• Manage multiple vendors by obtaining quotes, securing approvals from management and stakeholders, and overseeing delivery.
• Review warranty and AMC support requirements for servers, desktops, and printers.
• Install, configure, and maintain server hardware/software, desktops, laptops, storage servers, and VMware servers.
• Manage firewall implementation and administration.
• Install and configure Active Directory, users, groups, DNS, DHCP, and DFS.
• Install, configure, and maintain mail servers and clients.
• Handle installation, configuration, and management of backup servers and clients, antivirus servers, printers, and print servers.
• Arrange installation and monitoring of PRI, ILL, and MPLS lines, and coordinate with service providers in case of issues.
• Manage end-to-end coordination with IT hardware and software vendors.

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• Vendor Management (Hard Skills)
• Warranty Management (Hard Skills)
• Server Administration (Hard Skills)
• Firewall Management (Hard Skills)
• Active Directory (Hard Skills)
• Mail Server Management (Hard Skills)
• Network Coordination (Hard Skills)

Job Summary: 

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Ensure system design allows all components to work properly together.
• Make recommendations to management for future upgrades.
• Maintain network facilities on individual machines, including drivers and settings of personal computers and printers.
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
• Manage RAID configurations (RAID 5 and RAID 0) on IBM x3650 and HP DL 360 G6 servers, and install Windows Server 2003/2008/2012.
• Handle backup management of Tally ERP Server, Data Server, and emails (for management use only).
• Install and manage video conferencing devices.
• Manage IT costs within assigned budgets, ensuring cost optimization and accurate budgeting.
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT.

Skills on Resume: 

• Network Management (Hard Skills)
• System Design (Hard Skills)
• Upgrade Planning (Hard Skills)
• Server Management (Hard Skills)
• RAID Administration (Hard Skills)
• Backup Management (Hard Skills)
• Cost Optimization (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Provide comprehensive designs to support the strategic direction for physical and virtual server platforms, and evaluate emerging technologies.
• Implement systems and architectures based on industry best practices.
• Ensure system integrity in line with security and compliance guidelines.
• Support and maintain existing technology systems and services.
• Develop maintenance and update plans, and identify design, implementation, and operational problems.
• Develop solutions to improve operations, reliability, and system integrity.
• Collaborate with application operations teams to implement infrastructure components supporting updates and new technologies.
• Respond to escalated issues and service interruptions as a confident technical leader.
• Assume technical leadership and accountability in problem resolution and root cause analysis.
• Provide actionable after-incident analysis to ensure root-cause issues are logged and remediated.

Skills on Resume: 

• System Design (Hard Skills)
• Best Practices Implementation (Hard Skills)
• Security Compliance (Hard Skills)
• System Maintenance (Hard Skills)
• Operational Problem Solving (Soft Skills)
• Reliability Improvement (Hard Skills)
• Technical Leadership (Soft Skills)
• Incident Analysis (Hard Skills)

Job Summary: 

• Use the incident management system to document and communicate issues and resolutions.
• Develop activity plans, time and resource estimates, and cost-benefit analyses for planned activities.
• Ensure changes and enhancements follow documented change control processes and are carried out on time.
• Manage multiple priorities effectively.
• Prepare activity and progress reports, ensuring issues are escalated and resolved to maintain schedules, budgets, and desired outcomes.
• Maintain clear and efficient communications with management and stakeholders.
• Prepare presentations on technical subjects for leadership decisions and knowledge sharing.
• Provide guidance and mentoring to peers and junior staff.
• Maintain effective external relationships with vendors, consultants, and service providers, leveraging these to secure best-fit solutions.
• Operate systems with elevated privileges required for sensitive tasks.

Skills on Resume: 

• Incident Management (Hard Skills)
• Change Control (Hard Skills)
• Priority Management (Soft Skills)
• Progress Reporting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Technical Presentation (Hard Skills)
• Mentoring (Soft Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Define, develop, and implement departmental strategy that contributes to the overall business strategic direction.
• Develop and communicate an understanding of the business strategy as it relates to IT.
• Translate business strategy into applications and technical infrastructure that support organizational goals.
• Deliver IT services in line with business requirements, standardize platforms, and ensure hardware, software, and solutions meet compliance and implementation standards.
• Manage IT financials and cost centers, including forecasting, variance analysis, and overall budget management.
• Manage assets and capital costs, and prepare ROI documentation and business cases.
• Prepare and analyze financial data and results to support informed decision-making.
• Create action plans based on financial and operational analyses.
• Forecast and manage the financial costs of IT functions.
• Identify and implement cost-saving opportunities through process improvement, task consolidation, and system re-engineering.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Business Alignment (Soft Skills)
• IT Service Delivery (Hard Skills)
• Compliance Management (Hard Skills)
• Financial Management (Hard Skills)
• Asset Management (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Provide accountability for end-to-end IT service delivery across agreed services.
• Drive the IT service agenda and facilitate implementation of IT service improvements.
• Communicate and manage operational IT service issues effectively.
• Collaborate with IT teams to deliver services efficiently to end users.
• Identify, track, and manage key operational risks to IT services, focusing on business continuity, audit requirements, and software compliance.
• Drive metrics management and performance of IT support and services using a data-driven continuous improvement approach.
• Participate in global IT knowledge exchange to drive standardization and share best practices.
• Collaborate with internal and external stakeholders to understand business processes and products, and deliver IT solutions that improve efficiency.
• Deliver accurate and timely monthly reports on IT service performance, service trends, improvements, and SLA attainment.
• Ensure reliable and stable IT services that meet customer needs and remain sustainable.

Skills on Resume: 

• Service Delivery (Hard Skills)
• Service Improvement (Hard Skills)
• Issue Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Risk Management (Hard Skills)
• Performance Metrics (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Develop a clear understanding of the service requirements of the business.
• Support the incident management process by articulating business impacts during major incidents and driving corrective actions.
• Increase awareness of change management activity for high-category services, ensuring business impacts and risks are understood.
• Select, develop, and evaluate IT personnel to ensure efficient IT operations.
• Coordinate work schedules, set priorities, and manage the performance of IT staff.
• Demonstrate a strong commitment to customer service by anticipating, meeting, and exceeding expectations.
• Work effectively under pressure with constantly changing priorities and deadlines.
• Understand and embrace the global IT strategic direction.
• Adhere to safety and health rules and regulations.
• Enforce and follow all IT and company policies and procedures.
• Participate in internal audit programs and drive the resolution of non-conformance issues.

Skills on Resume: 

• Service Requirements (Hard Skills)
• Incident Management (Hard Skills)
• Change Management (Hard Skills)
• Staff Management (Soft Skills)
• Performance Management (Hard Skills)
• Customer Service (Soft Skills)
• Adaptability (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Coordinate technology strategy for all mill operations.
• Contribute to and deploy long-term strategic plans for acquiring and enabling efficient, cost-effective solutions to support mill business functions.
• Manage IT operational and strategic planning, including gathering business requirements, project planning, and negotiating resource allocation for mill applications.
• Develop a strategy for the integration and collaboration of IT and OT technology areas within the overall mill technology strategy.
• Lead a team of business analysts, application experts, solution architects, and developers focused on a portfolio of mill business applications.
• Re-engineer application support processes to ensure alignment with business processes, tactical plans, and strategic vision.
• Supervise the development and deployment of technical resources, including the coordination of outsourced application support and development.
• Define and communicate project milestones, service level agreements, and resource allocation to IT leadership, executives, department leads, support staff, and end users.
• Develop and review IT budgets for the mill business, ensuring compliance with organizational goals and objectives.
• Review IT system performance to determine operating costs, productivity levels, and upgrade requirements in coordination with infrastructure and security teams.

Skills on Resume: 

• Technology Strategy (Hard Skills)
• Strategic Planning (Hard Skills)
• Resource Allocation (Hard Skills)
• IT OT Integration (Hard Skills)
• Team Leadership (Soft Skills)
• Process Reengineering (Hard Skills)
• Project Communication (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Benchmark, analyze, and recommend improvements to IT systems.
• Oversee the deployment, monitoring, maintenance, development, and support of applications based on departmental needs.
• Develop business case justifications and cost-benefit analyses for technology initiatives.
• Direct research on potential technology solutions and implementations in support of new initiatives and procurement efforts.
• Coordinate end-user services at the mills, including help desk and technical support, in collaboration with infrastructure and operations teams.
• Participate in negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements in coordination with vendor management.
• Manage IT department staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with executives, department heads, and end users regarding mill technology activities.
• Undertake additional responsibilities and projects as assigned by IT leadership.
• Perform on-call assignments by responding to incidents, following resolution procedures, reporting, and conducting follow-up analysis to eliminate root causes.

Skills on Resume: 

• System Improvement (Hard Skills)
• Application Management (Hard Skills)
• Business Case Development (Hard Skills)
• Technology Research (Hard Skills)
• End-User Support (Soft Skills)
• Vendor Management (Hard Skills)
• Staff Management (Soft Skills)
• Incident Resolution (Hard Skills)

Job Summary: 

• Manage and monitor the operation of all computer hardware, ensuring systems are installed and functioning properly, and serve as the primary contact for servicing.
• Ensure all systems are covered by maintenance contracts and that preventive maintenance is performed.
• Stay informed of approved systems and technologies that may improve operational efficiency, including cabling systems, personal computers, software, electronic key systems, accounting systems, and related technologies.
• Maintain an up-to-date inventory of all computer hardware.
• Manage configuration reports, job control languages, program files, and data files on computer systems to maximize operating efficiency.
• Monitor software performance and maintain performance logs, including system measurements, error checks, malfunctions, and resolutions.
• Establish, document, test, and communicate emergency procedures for system outages.
• Ensure computer media saves and backups are completed, documented, and stored in line with company specifications.
• Manage the daily activities of the IT function, including planning and organizing work.
• Install and test corporate-approved program changes to computer systems.

Skills on Resume: 

• Hardware Management (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Technology Awareness (Soft Skills)
• Inventory Management (Hard Skills)
• Configuration Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Operations (Hard Skills)

Job Summary: 

• Investigate and report software problems to vendors or appropriate corporate departments.
• Understand all standard and customized features of front office systems, point-of-sale systems, and other operational platforms, including security, reporting, manager functions, system utilities, and user functions.
• Control access to the computer room, ensuring fire protection, temperature control, and power requirements meet security standards.
• Manage user IDs, passwords, and security parameters.
• Maintain technical and user documentation, system reports, newsletters, and announcements in an orderly and secure manner.
• Complete and distribute activity reports, program trouble reports, and enhancement lists.
• Monitor IT policies and controls to ensure data accuracy, security, and compliance with legal and regulatory requirements.
• Develop a scorecard for IT functions across sites based on the IT strategy.
• Monitor performance against the IT scorecard, take corrective actions, and present monthly reports to regional IT leadership.
• Engage with IT vendors and partners to build and maintain long-term relationships.

Skills on Resume: 

• Hardware Management (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Technology Awareness (Soft Skills)
• Inventory Management (Hard Skills)
• Configuration Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Operations (Hard Skills)

Job Summary: 

• Provide technology-enabled business leadership to hotels and outlets.
• Drive standardization in property technology.
• Capture, rationalize, and champion evolving business requirements.
• Enable global projects, support, and security while addressing local needs.
• Promote positive change in user adoption, enablement, and best practices.
• Support transformation programs, hotel openings, and focus groups.
• Implement agreed strategies and associated plans.
• Develop, maintain, and review the project program in partnership with senior digital business and transformation management.
• Ensure projects are delivered on schedule and aligned with business objectives.
• Manage and review IT projects to ensure quality and outcomes.
• Oversee IT and systems risk management and compliance.
• Lead the digital business and transformation function, ensuring staff alignment with organizational vision, mission, values, and strategic priorities.

Skills on Resume: 

• Business Leadership (Soft Skills)
• Technology Standardization (Hard Skills)
• Requirements Management (Hard Skills)
• Global Project Support (Hard Skills)
• Change Management (Soft Skills)
• Project Delivery (Hard Skills)
• Risk Management (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Communicate with and provide recommendations to senior management on IT expertise.
• Build and manage relationships with strong business acumen and communication skills.
• Influence and lead hotel and outlet management, as well as property owners, through complex IT projects, planning, and decisions.
• Ensure uninterrupted operation of IT infrastructure and systems required for business services, maintaining security and agreed performance metrics.
• Plan and manage departmental budgets and IT capital expenditure programs in partnership with finance leadership.
• Implement continuous measurement, review, audit, and benchmarking processes to monitor security, capacity, and system performance.
• Regularly review, monitor, audit, and report on user access and permissions for hotel and corporate systems.
• Monitor service level agreements (SLAs) for local systems and vendors.
• Report performance on centrally agreed SLAs for business units.
• Work with corporate digital business and transformation leadership to plan schedules, prioritize initiatives, and respond to major issues.
• Identify opportunities for cost-effective IT investments in systems, staffing, sourcing, and procurement.
• Facilitate consultation with stakeholders to define business systems requirements for new technology implementations.

Skills on Resume: 

• IT Advisory (Hard Skills)
• Business Acumen (Soft Skills)
• Project Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Budget Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• SLA Management (Hard Skills)
• Stakeholder Consultation (Soft Skills)

Job Summary: 

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Manage the transition from physical hardware networking technology to cloud-based services.
• Monitor daily operations, including physical network hardware, cloud-based servers, and operating systems.
• Monitor cloud-based platforms for optimal performance.
• Participate in strategic and technical planning for IT. 
• Coordinate activities with the management of other departments, vendors, or partners.
• Translate company strategic plans into IT executable specific objectives with project plans to achieve objectives.
• Communicate complex, technical topics to a wide variety of audiences.
• Interact/influence senior management and decision-makers.
• Provide expert advice and handle complex technical issues requiring ingenuity and creativity.
• Develop company road maps consistent with the company's technical and architectural direction.
• Establishes and manages policies and assists in annual IT budget preparation.

Skills on Resume: 

• Staff Management (Soft Skills)
• Cloud Services (Hard Skills)
• Operations Monitoring (Hard Skills)
• Strategic Planning (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Planning (Hard Skills)
• Technical Communication (Soft Skills)
• Budget Preparation (Hard Skills)

Job Summary: 

• Support the IT team, as well as all management positions in IT-related functions.
• Ensure that all requests for technical assistance are completed in a timely and professional manner.
• Help with maintaining network servers, intrusion detection systems, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches.
• Support the IT team with all configurations of workstations, laptops, printers, network equipment, mobile devices, and other tech tools and products, as well as ensure that troubleshooting is resolved quickly and accurately.
• Monitor VIOP phone system, security systems, and provider internet connectivity and internal wireless network, including resolving issues and changes.
• Maintain network virtual servers and cloud-based software platforms.
• Maintain appropriate inventory levels for computer equipment, including supplies and accessories, and ensure that all computer and network work environments are organized and professional.
• Oversee the operation and maintenance of all hardware and software applications.
• Provide technical oversight related to workstations, software, hardware, laptops, and other tech tools and products.
• Ensure the overall preservation of all assets, information security, and control structures.
• Provide overall coordination of the maintenance of PCs, printers, and other hardware with vendors. 
• Ensure daily backups and security of corporate data.

Skills on Resume: 

• Technical Support (Soft Skills)
• Network Maintenance (Hard Skills)
• Workstation Configuration (Hard Skills)
• System Monitoring (Hard Skills)
• Cloud Platforms (Hard Skills)
• Inventory Management (Hard Skills)
• Information Security (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide a strategic direction for information technology use through the development of a comprehensive information technology strategic plan.
• Conceptualize, evaluate, and implement information systems strategies, plans, and priorities for a comprehensive and robust information system to accomplish organizational missions and the strategic plan.
• Recommend long-range and short-range management information system plans and budgets, tailoring technologies to organizational needs, including refresh of personal computers and devices, cloud-based services, and other SaaS applications.
• Direct the development and implementation of policies, regulations, and programs that support the coordination and growth of progressive, efficient, and cost-effective information and telecommunication services, ensuring risks are mitigated to an acceptable tolerance.
• Oversee the operation of the computer and telecommunication infrastructure and applications in a secure, reliable, and cost-effective fashion so that departments can achieve their objectives.
• Ensure all software licenses and inventories of hardware are up to date.
• Define and set performance standards for the new system and user application requirements.
• Manage and administer organization-wide end-user training needs for relational database dashboards and personal computer use to ensure that quality of service targets are met.
• Coordinate and monitor the quality and acceptability of service and support delivered by outside service agencies and contractors to honor warranties and commitments made under contract.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Systems Planning (Hard Skills)
• Budget Management (Hard Skills)
• Policy Development (Hard Skills)
• Infrastructure Management (Hard Skills)
• License Management (Hard Skills)
• User Training (Soft Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Provide guidance and support to supervisors and managers for efficient completion of work assignments, regular supervision, and navigating a unionized environment.
• Approve procurement of equipment and software from suppliers within budget and signing authority limits, as set out within procurement policies.
• Prepare RPIs and RFPs, adhere to purchasing and expenditure policies, negotiate contracts, set operating performance standards, and administer contracts to ensure compliance with standards.
• Collaborate with information technology managers from peer organizations.
• Ensure technology tools are maintained, adapted to meet standards and requirements, and enhanced to leverage new technology developments.
• Make recommendations regarding the cost of maintaining, upgrading, and replacing software and hardware in conjunction with the preparation of the annual budget for information technology, information management, and property.
• Monitor and ensure adherence to personnel practices, policies, standards, procedures, and collective agreements as they pertain to staff, in consultation with human resources.
• Monitor and ensure completion of all administrative requirements in an accurate and timely manner, including attendance management, training requests, information data forms, and budget control reports.
• Identify training and development needs of staff and make recommendations to human resources.
• Maintain positive working relationships with outside service agencies, organizations, and regulatory bodies on matters related to service, support, and information systems.

Skills on Resume: 

• Staff Guidance (Soft Skills)
• Procurement Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• Peer Collaboration (Soft Skills)
• Technology Evaluation (Hard Skills)
• Budget Preparation (Hard Skills)
• Policy Compliance (Hard Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Ensure data protection by collaborating with legal and risk teams to maintain compliance with GDPR and data protection policies.
• Maintain IT security policies by aligning IT practices with risk management requirements and client expectations around data handling.
• Oversee IT infrastructure to ensure stability, efficiency, and compliance.
• Manage user hardware in a predominantly PC environment by coordinating with IT support providers to create yearly laptop recommendations that meet technical requirements.
• Support employees in obtaining required hardware and assist with ordering processes.
• Oversee warranty timelines and ensure timely resolution of hardware issues.
• Manage user software, including email, cloud storage, and corporate applications.
• Oversee software licences, monitor usage, and manage associated budgets.
• Conduct quarterly audits of software licences and utilization to optimize cost and efficiency.
• Ensure user numbers across platforms align with current business needs.
• Evaluate new technologies to assess suitability and potential benefits.
• Support the creation of the yearly departmental budget and track expenses throughout the year.

Skills on Resume: 

• Data Protection (Hard Skills)
• IT Security (Hard Skills)
• Infrastructure Management (Hard Skills)
• Hardware Management (Hard Skills)
• Software Management (Hard Skills)
• License Auditing (Hard Skills)
• Technology Evaluation (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Collaborate with line managers and IT support providers to onboard new staff and grant access to relevant applications.
• Maintain the availability and performance of global IT services to support effective business operations.
• Manage communication and compliance with internal policies, including remote work, flexible work, online security, and hardware use policies.
• Work with communications teams to support domain management for corporate websites.
• Oversee cloud storage applications and manage the Office 365/Google ecosystem.
• Ensure global IT services adapt to meet evolving business needs.
• Conduct vendor spot checks to verify that IT support requests are handled appropriately and promptly.
• Manage vendor tendering processes.
• Perform monthly invoicing checks to confirm alignment with user numbers and expectations.
• Act as a facilitator for escalated support issues requiring additional attention.
• Manage special projects related to change and improvement from initiation to reporting outcomes.
• Participate in ad hoc change management projects with potential to lead in the future.
• Partner with internal business teams to co-create solutions using technology.

Skills on Resume: 

• Onboarding Support (Soft Skills)
• Service Availability (Hard Skills)
• Policy Compliance (Hard Skills)
• Domain Management (Hard Skills)
• Cloud Management (Hard Skills)
• Vendor Management (Hard Skills)
• Change Management (Soft Skills)
• Business Partnership (Soft Skills)

Job Summary: 

• Evaluate and benchmark new application frameworks, platforms, and technologies to make high-impact, long-term decisions around design, development, and deployment of software applications supporting digital marketing.
• Lead a product line and delivery efforts in the design and merchandising area.
• Establish and manage a technology roadmap in alignment with business strategy.
• Be instrumental in introducing new technologies to support technology transformation by partnering with IT infrastructure and security teams.
• Define the software development standards and best practices for robust, secure, scalable, highly performant, and supportable applications.
• Establish strong relationships with business and IT stakeholders.
• Manage technical delivery of one or more projects in the portfolio.
• Manage cross-functional internal teams and vendor partners.
• Establish scope, schedule, and budgets for projects and manage delivery to the targets.
• Partner with domain architects, solution architects, and application delivery leads in defining next-generation architecture and aligning with architectural standards.
• Lead a team of business systems analysts and engineers.
• Maintain a complete set of architectural artifacts that accurately reflect the systems, all interactions and data flows, and the underlying infrastructure, as well as the business capabilities and user roles supported or impacted by the solution and its implementation.

Skills on Resume: 

• Technology Evaluation (Hard Skills)
• Product Leadership (Soft Skills)
• Technology Roadmap (Hard Skills)
• Software Standards (Hard Skills)
• Stakeholder Relationships (Soft Skills)
• Project Delivery (Hard Skills)
• Team Management (Soft Skills)
• Architecture Documentation (Hard Skills)