Job Summary: 

• Provide support to the IT Department.
• Provide support to users for hardware, software, or system problems.
• Train employees on the use of new systems and software.
• Analyze and work to solve problems based on the information provided.
• Evaluate the best method for efficiently resolving technical difficulties.
• Provide on-site and remote assistance to users by providing the necessary steps to resolve the problems.
• Install and hook up new computers and other technical equipment.
• Assist the company in retrieving passwords, setting up new accounts, and handling other security issues.
• Work with the IT Team to research, implement, and support new software or hardware.
• Submit reports to the Supervisor or IT Manager.
• Attend and contribute to IT department meetings geared toward improving customer service and support.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• User Training (Hard Skills)
• Problem Analysis (Hard Skills)
• System Installation (Hard Skills)
• Account Management (Hard Skills)
• Remote Support (Hard Skills)
• Communication Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Support day-to-day business needs for the department, including calendar coordination, travel, and contact management.
• Assist the senior managers of the I&T team with assigned tasks.
• Prepare and review expense reports, including those submitted by managers’ direct reports.
• Review the accuracy of invoices and process them for payment approval.
• Assist in organizing and preparing materials for regular weekly and monthly meetings.
• Answer phones, take messages, and field or answer all routine questions.
• Work in cooperation with other assistants to cover phones.
• Maintain superior organization of department documentation and paperwork, and explain policies.
• Prepare general correspondence, memos, charts, tables, graphs, business plans, and other materials.
• Proofread copy for spelling, grammar, and layout, making appropriate changes.

Skills on Resume: 

• Calendar Coordination (Hard Skills)
• Travel Management (Hard Skills)
• Expense Reporting (Hard Skills)
• Invoice Processing (Hard Skills)
• Meeting Preparation (Hard Skills)
• Phone Handling (Hard Skills)
• Documentation Organization (Hard Skills)
• Team Cooperation (Soft Skills)

Job Summary: 

• Work with in-office PCs and field technicians utilizing tablets and laptops.
• Train new hires on tablet usage.
• Set up and implement new hardware and software.
• Manage, administer, and troubleshoot email accounts.
• Work with third-party IT and software development vendors.
• Perform ACI strength lab tests under the supervision of a lab director.
• Perform calibrations on equipment.
• Manage equipment list.
• Be in charge of preparing equipment.
• Track assets as they are assigned and unassigned.

Skills on Resume: 

• PC Troubleshooting (Hard Skills)
• Tablet Training (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Implementation (Hard Skills)
• Email Administration (Hard Skills)
• Vendor Coordination (Soft Skills)
• Equipment Management (Hard Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.
• Assist in tracking help desk calls about application, networking, and systems problems and issues.
• Provide support for Windows 10 and troubleshooting issues, including running in-depth diagnostics.
• Assign username, password and access right permissions for multiple proprietary applications, as well as client software.
• Document, track, and monitor problems to ensure timely resolution.
• Identify, research and resolve technical problems.
• Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
• Support Software/Hardware on equipment, such as Scanners, Copiers, Printers, Monitors, and other peripherals.

Skills on Resume: 

• Customer Service (Soft Skills)
• Telephone Techniques (Hard Skills)
• Help Desk Tracking (Hard Skills)
• Windows Troubleshooting (Hard Skills)
• Account Administration (Hard Skills)
• Problem Documentation (Hard Skills)
• Technical Problem Solving (Hard Skills)
• Hardware Support (Hard Skills)

Job Summary: 

• Develop, research, and implement systems software, including operating systems, utilities, and other tools required to run the operations environment.
• Manage and optimize the efficiency, availability, and serviceability of the compute environment, including server and virtual desktop instance (VDI) platforms.
• Analyze, recommend, implement, and manage the server, storage, and backup environments.
• Research and identify new software releases or solutions for the operating systems and storage environments.
• Consult with development teams on the operating environment before and after applications are placed in production.
• Perform system and platform version upgrades to ensure support compliance.
• Ensure accuracy and clarity of final copy.
• Engage with enthusiasm in other duties and projects.
• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, possibly in combination with travel.

Skills on Resume: 

• Software Development (Hard Skills)
• Server Management (Hard Skills)
• VDI Management (Hard Skills)
• Storage Management (Hard Skills)
• Software Research (Hard Skills)
• System Upgrades (Hard Skills)
• Problem Solving (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Provide client support and technical issue resolution using the helpdesk system.
• Identify information technology strategies and implement them in line with office objectives.
• Provide client support and technical issue resolution via email, phone, and other electronic media, and the helpdesk system.
• Ensure that staff remain in compliance with all IT Security Policies, IT Acceptable Usage Policy, and Mandatory Reporting Policy as they pertain to IT.
• Ensure IT services are accessible and equipped with current hardware and software.
• Identify and prepare hardware for disposal, and ensure the hardware is stripped and secured before disposal in line with donor guidelines.
• Carry out routine checks on electronic equipment to prevent damage due to improper connections, operations, or computer viruses.
• Maintain physical security of IT equipment and offices.
• Maintain wired and wireless networks, desktop and server computers, and peripheral equipment such as printers, scanners, and projectors.
• Administer networks and perform routine checks to ensure optimal performance of LAN/WAN.
• Follow up with the IT Leader and assist if called for.

Skills on Resume: 

• Client Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Policy Compliance (Hard Skills)
• IT Maintenance (Hard Skills)
• Hardware Management (Hard Skills)
• Equipment Checks (Hard Skills)
• Network Administration (Hard Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Manage users in multiple environments, including Hybrid Azure AD, Microsoft 365, and RingCentral.
• Deploy and service PCs for new and existing users.
• Provide technical assistance and support for issues related to computer systems, software, and hardware.
• Resolve technical issues related to network infrastructure.
• Participate and represent the organization in inter-agency IT-related meetings or seminars.
• Travel regularly and in difficult circumstances.
• Provide administrative support focused on the achievement of key results.
• Maintain an up-to-date inventory of software and hardware.
• Maintain a library of IT-related reference materials for the office.
• Maintain the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.

Skills on Resume: 

• User Management (Hard Skills)
• PC Deployment (Hard Skills)
• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Meeting Participation (Soft Skills)
• Travel Flexibility (Soft Skills)
• Inventory Management (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Set up, maintain, and troubleshoot Microsoft Windows desktop and notebook computers.
• Install and configure government-approved software.
• Set up and configure printers, scanners, and other peripherals.
• Maintain and troubleshoot conference room audiovisual equipment.
• Monitor and verify the integrity of system backups and facilitate file restoration.
• Determine the most effective ways to organize documentation associated with new software and hardware installations.
• Establish, manage, and document a user-friendly and efficient process for customers to submit IT work requests.
• Facilitate the establishment, disconnection, and maintenance of communication connections.
• Provide formal and informal training and assistance to customers on IT equipment and programs.
• Participate in the development of IT goals, objectives, plans, and policies.

Skills on Resume: 

• Windows Setup (Hard Skills)
• Software Installation (Hard Skills)
• Peripheral Configuration (Hard Skills)
• AV Equipment Maintenance (Hard Skills)
• Backup Monitoring (Hard Skills)
• Documentation Management (Hard Skills)
• IT Request Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Prepare detailed and accurate reports related to IT requests or taskers received from the Command, Immediate Superior in Command, or Bureau of Medicine and Surgery.
• Coordinate the resolution of computer issues using the help desk ticketing system.
• Maintain inventory of all hardware, software resources, and parts.
• Maintain excellent communication with all end users and other members of the technology department.
• Serve as the technical advisor for information technology acquisition and system support.
• Administer and maintain the Command’s organizational databases.
• Assess data management requirements and determine the most effective methods to enhance data management practices.
• Aid in the development of comprehensive instructions for the operation of system components.
• Work with other Tri-Service IT specialists to set up and maintain command IT equipment and accounts.
• Analyze and solve problems in a timely and organized manner using industry best practices and procedures, and demonstrate the ability to multitask in a fast-paced environment.

Skills on Resume: 

• Report Preparation (Hard Skills)
• Help Desk Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Communication Skills (Soft Skills)
• Technical Advising (Hard Skills)
• Database Administration (Hard Skills)
• Data Management (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Serve as the primary point of contact in partnership and guidance of the IT Analyst on all matters related to hardware, software, and communications support for the Country Office.
• Support and maintain the complete end-user IT environment, including assessing, deploying, and implementing hardware and software upgrades, telephony, and video conferencing systems.
• Work directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the clients’ comfort level with technology.
• Assess complex, non-routine problems in the area of specialization.
• Respond to Tier I support requests via multiple sources such as phone, email, and chat.
• Enter call data into the incident tracking system (ServiceNow).
• Interact with clients courteously and professionally.
• Participate in Business Continuity and Security-related activities.
• Troubleshoot and provide workarounds and permanent fixes to issues identified in the end-user environment.
• Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides.
• Seek technical assistance or escalate problems on demand.
• Implement predetermined software or hardware changes to rectify issues.
• Document incident/problem status and resolution in the tracking log.
• Document solutions to common problems and responses to frequently asked questions.
• Assist the office in the procurement of IT equipment and handle all IT-related vendor issues, including contract management.

Skills on Resume: 

• Hardware Support (Hard Skills)
• Software Support (Hard Skills)
• End-User Support (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Incident Tracking (Hard Skills)
• Customer Interaction (Soft Skills)
• Troubleshooting Skills (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Collect feedback on IT services from clients through surveys and other tools to improve service delivery in coordination with service delivery teams in HQ.
• Work with basic infrastructure products and basic networking products.
• Provide maintenance and support for basic client products, peripherals, networks, and physical moves.
• Set up, configure, and maintain video-conference, audiovisual equipment, and other electronic devices for presentations or conferences.
• Support high-level meetings with audiovisual, conferencing, and PC support in time-critical settings.
• Work closely with other IT support elements both within the region and in HQ IT.
• Configure, install, and troubleshoot PCs, peripheral equipment, and other personal computing devices.
• Provide support and training for mobile devices, specifically in the iOS environment.
• Ensure proper functioning of all office technology equipment, including PCs, mobile devices, telephone systems, multifunction devices, and docking stations.
• Ensure that Bank information and IT systems are protected in accordance with Bank information security policies, procedures, and standards.
• Maintain proper inventory of all IT-related equipment and software.
• Provide direction, support, and training to the WBG staff on standard Bank applications.
• Help staff solve problems with hardware, software, and network service issues.
• Disseminate IT information to the office and visiting staff.
• Stay abreast of technologies (hardware and software) deployed in WBG.
• Follow Standard Operating Procedures and demonstrate commitment to achieving the SLA goals of the team.
• Evaluate and pilot/test new products and services under the direction of the Regional IT Lead, and provide feedback to the service delivery teams.

Skills on Resume: 

• Client Feedback (Soft Skills)
• Infrastructure Support (Hard Skills)
• Peripheral Maintenance (Hard Skills)
• AV Setup (Hard Skills)
• Meeting Support (Hard Skills)
• PC Configuration (Hard Skills)
• Mobile Training (Hard Skills)
• Inventory Management (Hard Skills)