Job Summary: 

• Provide technical support for customized production-related applications.
• Serve as the primary contact for hardware and software-related questions.
• Support scanning and printing activities for all team members.
• Assist with the implementation of systems upgrades and security integrity.
• Maintain and troubleshoot LAN, WAN, and wireless infrastructure.
• Perform proactive systems monitoring to include problem identification, escalation, and resolution.
• Write process and workflow documentation.
• Coordinate hardware, operating system, and software setup.
• Train end users on hardware and software applications.
• Organize and file documentation about warranties and instructional guides for computer hardware.

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Network Management (Hard Skills)
• System Monitoring (Hard Skills)
• Process Documentation (Hard Skills)
• End-User Training (Soft Skills)
• Organizational Skills (Soft Skills)

Job Summary: 

• Perform installations of POS applications (including full installs and hot fixes) across the zone.
• Design, develop, and deploy POS-related configurations and infrastructure changes.
• Perform system and server health checks.
• Serve as a key contact for retail and head office IT support queries.
• Ensure compliance and governance of security procedures.
• Manage company backup systems and procedures.
• Participate in a rotating on-call roster, providing after-hours support.
• Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.
• Handle customer technical support cases through phone and email submissions.
• Maintain system functionality by testing hardware components.

Skills on Resume: 

• POS Installation (Hard Skills)
• Configuration Deployment (Hard Skills)
• System Health Checks (Hard Skills)
• IT Support (Soft Skills)
• Security Compliance (Hard Skills)
• Backup Management (Hard Skills)
• Client Troubleshooting (Soft Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Respond to IT support requests submitted by employees.
• Support end-users with IT-related problems in a responsive and service-oriented manner.
• Set up, manage, and maintain IT-related equipment.
• Document processes, procedures, and results.
• Monitor backup jobs and ensure a high level of completion success rate.
• Perform regular audits against IT systems to ensure compliance with information security policies.
• Assist in collecting audit logs and forensic information related to information security requirements.
• Help put processes in place to maintain a stable and secure IT infrastructure environment.
• Assist the IT Manager with project work to grow the technology infrastructure of the organization.
• Assist with the troubleshooting, installation, and implementation of systems.
• Ensure data integrity regarding fixed asset inventories.
• Develop and monitor performance levels of software and hardware.

Skills on Resume: 

• IT Support (Soft Skills)
• End-User Assistance (Soft Skills)
• Equipment Management (Hard Skills)
• Process Documentation (Hard Skills)
• Backup Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• System Troubleshooting (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Take primary responsibility for hardware installation and maintenance (Mac/Lenovo, printers, TV, etc.).
• Perform software installation and maintenance.
• Maintain Internet LAN and Wi-Fi systems, including access points, switches, and firewalls.
• Manage the physical security system, including VPN and access control.
• Handle new employee onboarding and departing employee offboarding.
• Manage users in G-Suite, Microsoft Office 365, and LastPass.
• Administer Windows Active Directory, including DNS and group policies.
• Execute IT procurement.
• Operate the ticketing system.
• Implement and drive diverse IT projects.

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Software Maintenance (Hard Skills)
• Network Management (Hard Skills)
• Security Management (Hard Skills)
• Employee Onboarding (Soft Skills)
• User Administration (Hard Skills)
• IT Procurement (Hard Skills)
• Project Implementation (Hard Skills)

Job Summary: 

• Administer network and data security, including Active Directory, group policy, firewalls, virus protection, and email security.
• Perform data backups and replications using Veeam to ensure all company-owned work is saved.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Monitor servers, LAN, WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, software, and hardware.
• Respond to IT issues related to hardware maintenance, software, and networking.
• Provide helpdesk and technical support by phone, remote access, or site visits.
• Oversee troubleshooting for system errors.
• Set up equipment for new users and employees.
• Consult with vendors and clients to integrate and update company technology.

Skills on Resume: 

• Network Security (Hard Skills)
• Data Backup (Hard Skills)
• System Installation (Hard Skills)
• Wireless Configuration (Hard Skills)
• Server Monitoring (Hard Skills)
• Software Support (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Vendor Communication (Soft Skills)

Job Summary: 

• Install, configure, and maintain desktop and laptop PCs, mobile devices, and peripherals such as printers.
• Install and configure application and operating system software and upgrades.
• Configure multiple devices, including personal device support and setup.
• Remove old equipment and perform data migration to new machines.
• Install, maintain, and assess current and future telecommunications systems and equipment.
• Install new cable and fiber, terminate and test connections, and troubleshoot faulty cable or fiber.
• Install operating system software, patches, and upgrades.
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues.
• Configure, optimize, fine-tune, and monitor operating system software and hardware.
• Troubleshoot and resolve LAN and WAN performance, connectivity, and related network problems.
• Install, configure, and maintain VTC endpoints.
• Troubleshoot and repair hardware and network connectivity issues.

Skills on Resume: 

• Device Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Device Configuration (Hard Skills)
• Data Migration (Hard Skills)
• Telecom Systems (Hard Skills)
• Cable Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Network Connectivity (Hard Skills)

Job Summary: 

• Support installation, configuration, and troubleshooting of PCs and peripherals across Macs, Linux, Windows, Android, and iOS platforms.
• Record incidents and problems accurately in the ticketing system for tracking and accountability.
• Escalate unresolved technical issues to higher support levels.
• Assist users with basic network troubleshooting, including IP setup, bandwidth checks, DNS, and connectivity commands.
• Communicate with users by phone, email, and in person to collect clear and concise problem details.
• Document resolutions promptly and ensure updates are professionally provided to users.
• Implement technology solutions that enhance productivity while maintaining cost efficiency.
• Administer and optimize hardware and software used across the organization.
• Follow company policies regarding backup, disaster recovery, software licensing, and system security.
• Support compliance with access control and authorization procedures to protect company data.
• Provide input on the design and improvement of IT systems that align with business processes.

Skills on Resume: 

• PC Troubleshooting (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Network Troubleshooting (Hard Skills)
• User Communication (Soft Skills)
• Resolution Documentation (Hard Skills)
• System Administration (Hard Skills)
• Compliance Support (Hard Skills)

Job Summary: 

• Assemble and configure network components and associated services.
• Establish and maintain basic network operations, including assembly of network hardware.
• Perform troubleshooting to isolate and diagnose common problems.
• Upgrade hardware and software components.
• Install, upgrade, and configure network printing, directory structures, rights, security, software, and file services.
• Provide users with technical support.
• Respond to user needs and questions concerning access to network resources.
• Establish network users, user environments, directories, and security for installed networks.
• Install and test necessary software and hardware.
• Monitor helpdesk phone and email, and maintain helpdesk software.
• Create and maintain documentation and a detailed record of all computer issues.

Skills on Resume: 

• Network Configuration (Hard Skills)
• Network Operations (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Hardware Upgrades (Hard Skills)
• Software Configuration (Hard Skills)
• User Support (Soft Skills)
• Account Management (Hard Skills)
• Issue Documentation (Hard Skills)

Job Summary: 

• Create and deliver training and development programs, including workflows, to all levels of end users and IT professionals using established direction.
• Participate in the training needs assessment process for small to moderate impact projects.
• Assist in defining, troubleshooting, and solving software and system issues.
• Collaborate with internal IT partners and operational customers to understand system and training needs for supported applications and packages.
• Develop documentation for custom and packaged applications, using a variety of training tools to assist end users.
• Design training programs and create curriculum, classes, workshops, computer-based training, and online help.
• Deliver training to diverse audiences while applying adult learning principles.
• Develop a master training environment to support end-user learning.
• Ensure requirements are properly translated into actionable technical specifications.
• Monitor the effectiveness of implemented solutions and gather feedback for continuous improvement.

Skills on Resume: 

• Training Development (Hard Skills)
• Needs Assessment (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• IT Collaboration (Soft Skills)
• Documentation Creation (Hard Skills)
• Curriculum Design (Hard Skills)
• Training Delivery (Soft Skills)
• Solution Evaluation (Soft Skills)

Job Summary: 

• Review information technology project requests within CDI’s prioritized portfolio and collaborate with program business offices to confirm scope.
• Conduct Joint Application Development (JAD) sessions to gather stakeholder input and align objectives.
• Create detailed business process flowcharts to visually represent workflows.
• Elicit, document, and prioritize requirements while ensuring business feedback is incorporated.
• Produce a comprehensive Business Requirements Document (BRD) for approval.
• Evaluate existing business processes to identify opportunities for technical improvement.
• Provide support in troubleshooting issues commonly found on desktop computers.
• Handle imaging, packaging, and shipping of hardware to end users.
• Assess documentation quality and recommend improvements for clarity and accuracy.
• Analyze support ticket trends to identify recurring issues and suggest process enhancements.
• Facilitate collaboration between technical teams and business users for effective solution design.

Skills on Resume: 

• Project Review (Hard Skills)
• Requirements Gathering (Hard Skills)
• Process Mapping (Hard Skills)
• Requirements Documentation (Hard Skills)
• Process Evaluation (Hard Skills)
• Technical Support (Hard Skills)
• Hardware Deployment (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Enable the interfaces and exports for each property before the onsite team's arrival and support the certification process.
• Partner with implementation teams to support specific cutover activities as hotels move from Opera to EMMA, including reconciliation, shutdown, and validation activities.
• Configure the print server and printers in collaboration with the hotel and partners.
• Work with the network team to open firewall ports.
• Support project planning processes, including adapting schedules.
• Provide technical development and support skills in multiple environments.
• Understand EMMA architecture, standards, and roadmaps, and ensure implemented solutions align with IT/EMMA standards.
• Assist in organized systems tests and post-implementation audits to determine proper system functionality.
• Identify and recommend continuous improvement opportunities and cost-saving initiatives.
• Log and track relevant issues associated with hotel migration technology.
• Run the data migration process.

Skills on Resume: 

• System Configuration (Hard Skills)
• Cutover Support (Hard Skills)
• Print Management (Hard Skills)
• Firewall Coordination (Hard Skills)
• Project Planning (Soft Skills)
• Technical Development (Hard Skills)
• System Testing (Hard Skills)
• Data Migration (Hard Skills)

Job Summary: 

• Operate, maintain, and support the R&D PDM applications of the CVT and PLT divisions.
• Analyze, solve, and track system incidents according to defined ITIL processes and implement new software requirements.
• Provide operational services for Teamcenter-based R&D PDM applications in heterogeneous environments such as Linux, UNIX, and Windows.
• Run and monitor system interfaces and server processes.
• Perform user administration.
• Analyze and solve incidents.
• Interact with R&D application owners for root cause analysis of incidents and transfer them into problems.
• Develop mid- and long-term solutions for problems.
• Implement and deploy software updates for R&D PDM applications.
• Keep system documentation, including operations manuals, up to date.
• Maintain ticket status in the ticketing tool.
• Clarify open issues with users and application owners.

Skills on Resume: 

• Application Support (Hard Skills)
• Incident Management (Hard Skills)
• System Operations (Hard Skills)
• User Administration (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Problem Management (Hard Skills)
• Software Deployment (Hard Skills)
• System Documentation (Hard Skills)

Job Summary: 

• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification and advise users on the appropriate course of action.
• Monitor issues from start to resolution, and escalate unresolved problems to a higher level of support.
• Provide essential online security advice and support.
• Identify and initiate continual service improvements.
• Set the standard for consistent service delivery.
• Provide clear communications between the company and customers.
• Adhere to and contribute to knowledge creation and maintenance.
• Develop and implement effective processes and procedures to ensure consistent service and support delivery.
• Provide disaster recovery, continuity of operations, and contingency planning support for various computer platforms.
• Review, evaluate, coordinate, and recommend actions on all Information Technology certification and accreditation submissions as directed by the Operations Support Manager.

Skills on Resume: 

• Issue Diagnosis (Hard Skills)
• Query Management (Hard Skills)
• Problem Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Security Support (Hard Skills)
• Service Improvement (Soft Skills)
• Customer Communication (Soft Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Provide IT support by determining hardware and software needs and configuring peripheral components.
• Diagnose and resolve problems related to applications, systems, equipment, and connectivity.
• Troubleshoot issues with user setup, server functionality, and network performance.
• Write programming code to support park initiatives for data management and public interfacing programs.
• Establish and maintain user accounts in accordance with policy and security initiatives.
• Analyze recurring technical issues and recommend solutions to prevent future disruptions.
• Deliver technical guidance to staff on the effective use of IT tools and applications.
• Respond to user requests for system enhancements with recommendations based on sound business judgment.
• Contribute expertise to ensure the reliable operation of in-house computers and information systems.
• Install and maintain Microsoft virtual machines.

Skills on Resume: 

• IT Support (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Programming Skills (Hard Skills)
• User Administration (Hard Skills)
• Issue Analysis (Hard Skills)
• Technical Guidance (Soft Skills)
• VM Management (Hard Skills)

Job Summary: 

• Focus on building out the IT support for company trucks (53').
• Manage driver ShipTrack, log programs, and dispatch programs.
• Manage photo programs for bills of lading and driver inspections.
• Assist with company emails and calls, and provide in-office technical support.
• Set up workstations with computers and necessary peripheral devices such as routers and printers.
• Check computer hardware, including HDDs, mice, and keyboards, to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Ensure the security and privacy of networks and computer systems.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Organize and schedule upgrades and maintenance without disrupting work.
• Perform troubleshooting to diagnose and resolve problems, including repairing or replacing parts and debugging.
• Maintain records and logs of repairs, fixes, and maintenance schedules.
• Identify shortages in computer or network equipment and place orders.

Skills on Resume: 

• IT Support (Hard Skills)
• Program Management (Hard Skills)
• Email Support (Soft Skills)
• Workstation Setup (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Software Configuration (Hard Skills)
• User Training (Soft Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Troubleshoot and repair IT equipment and network malfunctions.
• Investigate, diagnose, and resolve computer software and hardware faults.
• Maintain Windows and Linux servers and workstations, including scheduling regular upgrades.
• Monitor and manage both virtual and physical server infrastructures, including VMware and Hyper-V environments.
• Perform routine network maintenance tasks to ensure system stability.
• Coordinate and execute assigned work under the guidance of a manager, following GMIT policies and procedures.
• Communicate with application leads, business owners, and key stakeholders.
• Assemble and configure PC clients for business functions, plant floor operations, and wireless use according to GM specifications for real-time manufacturing systems.
• Support equipment moves, adds, and changes within the IT environment as directed.
• Provide timely responses to PC equipment failures to minimize downtime.
• Ensure all assigned tasks comply with established safety requirements.
• Assist in documenting procedures to improve operational efficiency.

Skills on Resume: 

• Equipment Troubleshooting (Hard Skills)
• Fault Diagnosis (Hard Skills)
• Server Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Team Coordination (Soft Skills)
• PC Configuration (Hard Skills)
• Procedure Documentation (Hard Skills)

Job Summary: 

• Provide advanced support for multiple enterprise applications, including email, calendar scheduling, presentations, Internet browsers, and department-specific applications.
• Identify and implement innovative solutions to resolve employee issues.
• Monitor operational and performance statistics for systems.
• Communicate clearly with technical and non-technical audiences.
• Create and maintain technical documentation, including design documents and operational drawings/guides.
• Develop, maintain, and report on patch and update deployments.
• Assist in the rollout and deployment of new product features and installations to support rapid iteration and constant growth.
• Collaborate with development teams to ensure platforms are designed with operability in mind.
• Work across the company to improve the team’s operational excellence.
• Define technology and process standards and best practices.
• Drive new technology adoption at LinkedIn to increase operational efficiencies.

Skills on Resume: 

• Application Support (Hard Skills)
• Innovative Solutions (Soft Skills)
• System Monitoring (Hard Skills)
• Clear Communication (Soft Skills)
• Technical Documentation (Hard Skills)
• Patch Management (Hard Skills)
• Feature Deployment (Hard Skills)
• Operational Excellence (Soft Skills)

Job Summary: 

• Resolve technical hardware, software, and connectivity issues with staff.
• Maintain, inventory, and repair installed desktop and laptop computers, telephone systems, and peripherals with routine maintenance, including software updates, backup, and antivirus issues.
• Prepare and place new equipment into service for staff and prepare workstations for incoming staff.
• Maintain hardware and software inventory.
• Install, configure, and manage software and its functions according to specifications.
• Create and utilize a call logging system to accurately record technical requests.
• Identify, log, and resolve technical problems with hardware, software applications, or network systems.
• Identify potential changes and system improvements to present to the deputy and executive director for implementation.
• Complete high-quality work that supports the information technology needs of the organization.
• Maintain all required documentation in an orderly and timely manner.
• Participate in all team and staff meetings.
• Provide IT insight and recommendations in program and operational planning.
• Fix root causes of incidents to ensure no repeat incidents and lower both lost units and lost work hours for those incidents that do occur.

Skills on Resume: 

• Technical Support (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Workstation Setup (Hard Skills)
• Inventory Management (Hard Skills)
• Software Configuration (Hard Skills)
• Problem Logging (Hard Skills)
• System Improvement (Soft Skills)
• Incident Resolution (Hard Skills)

Job Summary: 

• Manage and support a Windows Active Directory networking environment.
• Analyze network traffic using a protocol analyzer.
• Examine switch and router configurations.
• Perform basic IPv4 addressing and subnetting.
• Support the FortiVoice VoIP telephony solution.
• Manage the LanSweeper Network Management system for patch management, inventory, and help desk support.
• Support and manage the Ubiquiti Unifi Wi-Fi environment.
• Ensure network security and integrity by utilizing monitoring and security tools.
• Support and troubleshoot IPSec LAN-LAN VPN tunnels and PPTP on-demand services.
• Collaborate with third-party IT consultants to develop an in-house IT department that meets global standardization requirements established by the parent company.

Skills on Resume: 

• Active Directory (Hard Skills)
• Network Analysis (Hard Skills)
• Switch Configuration (Hard Skills)
• IP Addressing (Hard Skills)
• VoIP Support (Hard Skills)
• Patch Management (Hard Skills)
• Network Security (Hard Skills)
• IT Collaboration (Soft Skills)

Job Summary: 

• Maintain network management and database administration.
• Provide technical support to in-house and remote employees.
• Train non-technical workers on the company’s information systems.
• Support in-house and remote employees by analyzing and troubleshooting network, system, and software issues.
• Assess infrastructure regularly to ensure organizational demands are met.
• Serve as liaison between the organization and parent company IT personnel.
• Develop and document IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Protect organizational data from outside infiltration through encryption, secure data storage, and other necessary means.
• Assist with the installation of new hardware and software.
• Offer suggestions for possible upgrades and changes within the IT department.

Skills on Resume: 

• Network Administration (Hard Skills)
• Technical Support (Hard Skills)
• User Training (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Infrastructure Assessment (Hard Skills)
• IT Liaison (Soft Skills)
• Procedure Documentation (Hard Skills)
• Data Security (Hard Skills)

Job Summary: 

• Work on call in the absence of the Information Technology Manager.
• Multitask and prioritize multiple requests simultaneously.
• Retain substantial information from training materials.
• Capture 100% of incoming dedicated help desk support requests.
• Provide support for first-level calls and escalate issues requiring additional assistance.
• Open tickets with support vendors and follow through to resolution.
• Assist with file sharing and user rights controls.
• Assist with Windows installation and configuration.
• Assist with administrative and guest telephone management.
• Assist with the installation of guest room and employee cafeteria TV and laptop hookups.

Skills on Resume: 

• On-Call Support (Soft Skills)
• Multitasking Skills (Soft Skills)
• Knowledge Retention (Soft Skills)
• Help Desk Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Vendor Coordination (Soft Skills)
• User Access Management (Hard Skills)
• Windows Installation (Hard Skills)

Job Summary: 

• Troubleshoot copy machine issues and contact maintenance or repair services.
• Process confidential information securely without compromising its integrity.
• Provide end-user support for Office 2000/2003, Windows XP, Windows 2000, and industry-specific applications.
• Perform preventative maintenance on PC equipment and HP printers.
• Adhere to established work rules, standards of conduct, and organizational policies.
• Maintain professional conduct at all times to reflect high service standards.
• Assist guests or users with technology needs both by phone and on-site.
• Coordinate with vendors, follow up on issues, and support project activities.
• Log and update inventory of software licenses and hardware assets.
• Support receiving duties in the absence of the Purchasing Manager.

Skills on Resume: 

• Equipment Troubleshooting (Hard Skills)
• Data Security (Hard Skills)
• End-User Support (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Policy Adherence (Soft Skills)
• Professional Conduct (Soft Skills)
• Vendor Coordination (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide ongoing support and technical assistance to all staff with computer system issues.
• Assess infrastructure regularly to ensure it continues to meet necessary demands.
• Respond to queries in person, by phone, or through email.
• Investigate user problems, identify their source, determine possible solutions, and discuss testing and implementation with IT staff and the IT Manager.
• Troubleshoot systems and applications to correct malfunctions and operational difficulties, coordinating with third-party vendors.
• Provide refresher training to staff on system features.
• Install and configure new and redistributed hardware across all locations.
• Install and configure software on equipment.
• Perform hardware and software upgrades on existing computer equipment.
• Monitor and validate server backup processes and escalate issues promptly.

Skills on Resume: 

• Technical Support (Hard Skills)
• Infrastructure Assessment (Hard Skills)
• User Communication (Soft Skills)
• Problem Investigation (Hard Skills)
• System Troubleshooting (Hard Skills)
• Staff Training (Soft Skills)
• Hardware Installation (Hard Skills)
• Backup Monitoring (Hard Skills)

Job Summary: 

• Monitor and maintain software and hardware licensing.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve the end-user experience.
• Provide supervisors with timely and accurate reports upon request.
• Assist with application project-based work.
• Report significant or widespread issues to supervisors for escalation.
• Utilize and maintain help desk tracking software.
• Participate in cross-training with other Information Technology staff.
• Manage all Tier III vendor relationships and oversee any Tier IV or Tier V relationships.
• Perform responsibilities in compliance with all standards, policies, and procedures.
• Make recommendations on optimal and innovative solutions, taking into account the needs expressed and the constraints of the environment.
• Coordinate the implementation and plans for project activities (project schedules, priorities, etc.).

Skills on Resume: 

• License Management (Hard Skills)
• IT Strategy (Hard Skills)
• Report Preparation (Hard Skills)
• Project Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Help Desk Management (Hard Skills)
• Vendor Management (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Install and configure software and hardware.
• Manage network servers and technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Build an internal Wiki with technical documentation, manuals, and IT policies.
• Handle the firewall, IDS, and DLP systems.
• Create and update OneDrive links for project managers.

Skills on Resume: 

• Software Installation (Hard Skills)
• Server Management (Hard Skills)
• Account Setup (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Security Management (Hard Skills)
• Staff Training (Soft Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Back up old projects in external hard drives and service all workstations with a cleanup.
• Administer NAS systems and group policies.
• Add and maintain users and details in NAS and group policy for end users in Windows Server and NAS.
• Perform diagnostic tests and debugging procedures to optimize computer systems.
• Manage Autodesk licenses, install and update all Autodesk products, and maintain records of all workstation warranties.
• Develop data retrieval and recovery procedures.
• Design and implement efficient end-user feedback and error reporting systems.
• Supervise and mentor IT department employees while providing IT support.
• Maintain the Windows AD server.
• Resolve issues for employees working from home by providing remote and permission access for end users.
• Assist with traveling to each office location, providing IT support onsite, and conducting IT audits onsite for each office and subsidiary.

Skills on Resume: 

• Data Backup (Hard Skills)
• NAS Administration (Hard Skills)
• User Management (Hard Skills)
• System Diagnostics (Hard Skills)
• License Management (Hard Skills)
• Data Recovery (Hard Skills)
• IT Supervision (Soft Skills)
• Remote Support (Hard Skills)

Job Summary: 

• Serve as the first point of contact for internal customers seeking technical assistance via phone, email, in person, or through the support desk ticketing system.
• Provide first call resolution or escalate issues through the support desk ticketing system.
• Follow up on support desk tickets through to resolution.
• Install, repair, and perform preventative maintenance on computers, laptops, printers, telephony, Wi-Fi, mobile devices, and AV equipment.
• Identify, evaluate, and resolve end-user workstation problems.
• Image desktops and laptops for deployment using Windows 10.
• Utilize the Mobile Device Management (MDM) system to configure and deploy mobile devices such as iPhones and iPads.
• Process requests to release held or blocked emails.
• Process move, add, and change requests, including creating and modifying user accounts in Active Directory, phone systems, Office 365, Autodesk, MimeCast, and MDM.
• Collaborate with technical teams to support seamless IT operations.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Ticket Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Workstation Troubleshooting (Hard Skills)
• Device Imaging (Hard Skills)
• MDM Administration (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist in maintaining IT endpoint security by monitoring the antivirus system and performing antivirus installations, malware scans, and remediation.
• Apply updates and security patches to company workstations, laptops, and mobile devices as directed.
• Train end users on security awareness and best practices.
• Add, change, or remove door access codes.
• Follow best practices and standards for IT security.
• Assist in purchasing and receiving IT equipment.
• Utilize asset management systems to maintain an up-to-date inventory of company-owned hardware.
• Assist in maintaining yearly software and contract renewals.
• Research and maintain knowledge of IT standards and best practices.
• Engage in active knowledge growth in pursuit of IT certifications and degrees.

Skills on Resume: 

• Endpoint Security (Hard Skills)
• Patch Management (Hard Skills)
• Security Training (Soft Skills)
• Access Control (Hard Skills)
• IT Procurement (Hard Skills)
• Asset Management (Hard Skills)
• Contract Management (Hard Skills)
• Knowledge Growth (Soft Skills)

Job Summary: 

• Prioritize and diagnose incidents encountered in the environment following agreed procedures.
• Investigate causes of incidents and seek resolution, escalating on demand.
• Initiate and monitor actions to investigate and resolve problems in systems, processes, and services.
• Implement agreed remedies and preventative measures.
• Provide advice and guidance on the application and operation of elementary physical, procedural, and technical security controls.
• Perform security risk and vulnerability assessments, as well as business impact analysis for medium-complexity information systems.
• Maintain security administration processes and assign all access rights and privileges accordingly.
• Investigate suspected attacks or breaches, manage security incidents in accordance with established procedures, and recommend actions.
• Evaluate, recommend, install, test, configure, and maintain operating systems, software, and equipment.
• Identify potential improvements to processes according to agreed designs and standards.

Skills on Resume: 

• Incident Management (Hard Skills)
• Problem Resolution (Hard Skills)
• Preventative Measures (Hard Skills)
• Security Guidance (Soft Skills)
• Risk Assessment (Hard Skills)
• Access Management (Hard Skills)
• Security Incident Response (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Review and monitor capacity, performance, availability, and other operational metrics, taking appropriate action to ensure corrective and proactive maintenance of all systems and components.
• Create reports and proposals for improvement.
• Assist in the planning and implementation of new installations, scheduled maintenance, and changes within the system.
• Prepare and maintain operational procedures and provide technical expertise and appropriate information to management.
• Configure tools to automate the provisioning, testing, and deployment of new and changed infrastructure.
• Identify operational problems and contribute to their resolution in accordance with agreed standards and procedures.
• Implement arrangements for disaster recovery and document recovery procedures.
• Conduct testing of recovery procedures.
• Document details of all hardware and software items installed and removed.
• Develop installation procedures and standards.
• Provide mentoring to less experienced team members.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Report Creation (Hard Skills)
• System Implementation (Hard Skills)
• Procedure Documentation (Hard Skills)
• Automation Configuration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Installation Standards (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Perform daily backup operations and day-end processing.
• Assist with Electronic Data Interchange (EDI).
• Process incoming Purchase Orders (850s) and outbound Functional Acknowledgements (997s), Purchase Order Acknowledgements (855s), Invoices (810s), and ASNs (856s).
• Maintain customer and item cross-references supporting EDI customers and documents.
• Assist with the EDI settings of new customers and branch setups, and perform daily EDI backups.
• Support processing and reporting related to month-end, quarter-end, and year-end tasks.
• Generate and format reports and fulfill report requests.
• Assist with routine maintenance of personal computers, laptops, printers, and peripherals.
• Update Windows 10 machines monthly and run monitoring software and antivirus scans.
• Assist with maintenance and expansion of the local area network (LAN) and supporting documentation.

Skills on Resume: 

• Backup Operations (Hard Skills)
• EDI Support (Hard Skills)
• Order Processing (Hard Skills)
• Customer Data Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Equipment Maintenance (Hard Skills)
• System Updates (Hard Skills)
• Network Maintenance (Hard Skills)

Job Summary: 

• Field help desk calls, interface with end users, log IT issues in the tracking software, and resolve and close issues.
• Manage inventory and ordering of IT-related supplies such as ink, toner, and ribbons.
• Create and maintain IT documentation for the department and end-user instructions.
• Document and maintain end-user PC software, hardware, and peripheral inventory.
• Provide basic office support functions such as photocopying, shredding, faxing, filing, and updating project information.
• Assist remote offices and sales staff with VPN, hardware, and software issues.
• Maintain and expand warranty and maintenance information, alerting the IT director before warranty expiration.
• Provide phone system support for analog and IP systems, administer teleworker and voicemail systems, and generate supporting documentation.
• Interface with Verizon Wireless or other providers to procure and maintain cell phones, iPads, and MiFi devices.
• Contact vendor support lines for escalated IT issues.

Skills on Resume: 

• Help Desk Support (Hard Skills)
• Inventory Management (Hard Skills)
• IT Documentation (Hard Skills)
• Asset Tracking (Hard Skills)
• Office Support (Soft Skills)
• Remote Support (Hard Skills)
• Telephony Support (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Monitor the Hosted Exchange email system by managing accounts, adding and deleting email accounts, creating aliases, managing storage, assisting with device limits, and helping with cell phone email setups.
• Maintain the Puritan scheduling boards and remote access to these devices.
• Assist with information security policy, annual compliance training, and support software.
• Support development and training for new software pending implementation.
• Support label printer hardware, software, and networks.
• Aid with Puritan calibration software, reporting, and labeling.
• Assist with the Hardwood quality system database.
• Support operations issues related to the Puritan Production Analysis database.
• Support the daily operations of the Enterprise Resource Planning (ERP) system and interfacing systems.
• Interface with vendors providing hosted services.
• Assist with software, hardware, and vendors supporting building entry access systems.

Skills on Resume: 

• Email Administration (Hard Skills)
• Remote Access (Hard Skills)
• Security Compliance (Hard Skills)
• Software Training (Soft Skills)
• Printer Support (Hard Skills)
• Database Support (Hard Skills)
• ERP Support (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Communicate and perform troubleshooting through diagnostic techniques with end users using email, phone, and remote support tools provided with the ticketing platform and CRM.
• Document IT infrastructure for current systems and processes, and help develop future improvements.
• Set up workstations with computers and necessary peripheral devices.
• Assist with installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment.
• Support remote and traveling personnel with PC, laptop, and connectivity issues.
• Diagnose and resolve technical issues that require in-depth analysis, including application, hardware, and software problems, onsite and remotely.
• Document troubleshooting steps, resolution details, and resolve support tickets promptly.
• Implement and administer network security, evaluate IT network assets, and identify how to protect them.
• Maintain a proactive commitment to industry education and certifications through official training courses, internal labs, workshops, and third-party adjuncts.
• Deliver configuration and implementation of core UC technologies, including SIP gateways, reverse proxies, and Session Border Controllers.
• Manage user accounts in the Microsoft Dynamics 365 CRM portal.
• Complete service requests and troubleshoot problems via telephone and web channels.
• Design, distribute, install, test, maintain, and perform system administration on data communications, wired and wireless networking, CCTV, access control, panic alarms, and telecommunication platforms.
• Install software and applications.

Skills on Resume: 

• User Troubleshooting (Hard Skills)
• Infrastructure Documentation (Hard Skills)
• Workstation Setup (Hard Skills)
• Remote Support (Hard Skills)
• Technical Diagnosis (Hard Skills)
• Network Security (Hard Skills)
• UC Technologies (Hard Skills)
• System Administration (Hard Skills)

Job Summary: 

• Safeguard and professionally handle all information stored on the network.
• Install hardware and software products at customer locations.
• Provide on-call and after-hours assistance to colleagues and clients.
• Continuously develop expertise within key areas of technical operations.
• Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations.
• Perform disaster recovery operations and data backups when required.
• Operate master consoles to monitor the performance of networks and computer systems.
• Design, configure, and test networking software, computer hardware, and operating system software.
• Carry out the configuration of routing and switching equipment.
• Follow up with clients to ensure issues are resolved.
• Migrate and maintain hosts into segregated, secured network segments with appropriate security policies.
• Build network configurations and connections.
• Maximize performance by troubleshooting network problems, outages, and scheduling upgrades.

Skills on Resume: 

• Data Security (Hard Skills)
• Hardware Installation (Hard Skills)
• On-Call Support (Soft Skills)
• Technical Expertise (Soft Skills)
• Network Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Monitoring (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Develop operational procedures, maintain, and manage multiple real-time data acquisition, display, and processing ground stations to convert telemetered and recorded aircraft data into intermediate data for display and engineering unit data for second-generation processing and analysis systems.
• Assure timely and effective flow of data through real-time systems and perform calibration and performance checkout of acquisition, processing, communication, time-space positioning, and other systems used during real-time and post-flight test support operations.
• Identify new test customer requests for Range data products and facilitate data production with the necessary Range offices.
• Program various computer systems to acquire, reduce, display, and record telemetered ground and flight data for pre-mission and system checkout according to mission requirements.
• Perform calibration and checkout of processing equipment in accordance with established procedures and techniques.
• Monitor the operation of systems during real-time mission support operations to ensure proper system functionality.
• Provide technical direction to Range Squadron operations personnel, offering information and training on the operation and theory of multiple real-time and post-flight processing, telemetry pre-processing, audio and video communication, encryption, and other data acquisition support systems.
• Consult with data systems analysts, data handlers, and mathematicians on methods, techniques, and procedures involved in digitization and conversion to engineering units and computer processing of telemetered and recorded test vehicle data.
• Identify and evaluate system malfunctions that cause computer systems to cease functioning properly.
• Recommend and install corrections to prevent recurrence.
• Maintain MCR hardware and software configuration control.
• Train junior analysts, technicians, and systems operators in the operation and theory of multiple real-time and post-flight processing computer systems, telemetry pre-processing systems, fiber optic data communication transmission systems, telemetry signal processing systems, encryption devices, and data acquisition, display, production, and troubleshooting processes.
• Develop cost, schedule, and resource estimates necessary to support customer use of Range Squadron assets, including personnel and equipment.

Skills on Resume: 

• Operational Procedures (Hard Skills)
• Data Flow Management (Hard Skills)
• Customer Support (Soft Skills)
• Systems Programming (Hard Skills)
• Equipment Calibration (Hard Skills)
• Mission Monitoring (Hard Skills)
• Technical Training (Soft Skills)
• System Troubleshooting (Hard Skills)