INFORMATION TECHNOLOGY SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Nov 11, 2025 - The Information Technology Specialist has experience in system administration, network management, database handling, and technical support, with proficiency in programming languages, operating systems, and cloud platforms. This role demands deep knowledge of IT infrastructure, cybersecurity principles, disaster recovery, and compliance standards, as well as the ability to analyze and resolve complex technical issues under pressure. The Specialist also possesses excellent communication and documentation skills, and the ability to collaborate across departments to ensure secure, efficient, and reliable IT operations.

Essential Hard and Soft Skills for a Standout Information Technology Specialist Resume
  • Technical Support
  • System Troubleshooting
  • Network Management
  • Hardware Maintenance
  • Software Installation
  • Data Backup
  • Security Management
  • System Monitoring
  • User Administration
  • Documentation Creation
  • Problem Solving
  • End-User Training
  • Client Troubleshooting
  • User Communication
  • Team Collaboration
  • Project Planning
  • Issue Escalation
  • Organizational Skills
  • Customer Support
  • Multitasking Skills

Summary of Information Technology Specialist Knowledge and Qualifications on Resume

1. BA in Data Analytics with 4 years of Experience

  • Relevant technical customer support experience.
  • Experience managing/leading small to medium-sized IT projects.
  • Understanding of advanced troubleshooting of mobile and desktop operating systems (i.e.,macOS, iOS).
  • Familiarity with enterprise infrastructure, identity, and productivity suites (i.e., Okta/SSO integrations, Google Workspace).
  • Understanding of Mobile Device Management (i.e., Kandji).
  • Experience administering Linux laptops and desktops locally, including customer devices.
  • Experience managing Helm switches, wireless internet, including cabling, setting up, and managing DNS, etc.
  • Experience in provisioning user accounts.
  • Demonstrated experience in understanding complex issues and explaining them in terms appropriate for technical or nontechnical audiences.
  • Problem ownership and accountability from issue detection to resolution.
  • Continuous learning mindset to stay current with rapidly evolving IT tools.
  • Ability to manage expectations and set realistic timelines with stakeholders.

2. BS in Information Technology with 7 years of Experience

  • Experience with SCADA or other control systems (e.g., OSI Monarch).
  • Experience with Industry communication protocols (e.g., DNP3, ICCP).
  • Experience with network management.
  • Experience with security management.
  • Familiarity with ICS/OT security frameworks (e.g., ISA/IEC 62443).
  • Understanding of real-time monitoring and event logging in control systems.
  • Awareness of segmentation strategies between IT and OT networks.
  • Knowledge of secure remote access solutions for industrial environments.
  • Familiarity with intrusion detection/prevention systems tailored for SCADA.
  • Risk awareness and a proactive approach to critical infrastructure security.
  • Strong coordination skills when working across IT, OT, and vendor teams.
  • Clear incident communication during system events or outages.

3. BA in Management Information Systems with 8 years of Experience

  • Knowledge of real-time and post-flight telemetry systems, including related hardware and software, and their application in aircraft test and evaluation.
  • Experience in computer system operation and programming using high-level commands and scripting languages.
  • Experience in programming languages (e.g., Java, C, and C++) and operating systems (e.g., MS Windows, Linux, and VMS).
  • Knowledge of aircraft instrumentation equipment and its application and usage. 
  • In-depth understanding of pulse code modulation signal processing theory and application.
  • Experience supporting flight test operations through data acquisition, reduction, and analysis.
  • Experience documenting test results, anomalies, and corrective actions for engineering teams.
  • Familiarity with aerospace standards (e.g., MIL-STD-1553, ARINC 429).
  • Understanding of RF communications, antennas, and signal propagation.
  • Strong attention to detail when validating test data integrity.
  • Ability to collaborate effectively with multidisciplinary engineering teams.
  • Solid analytical thinking abilities for troubleshooting complex telemetry and instrumentation issues.

4. BS in Computer Information Systems with 6 years of Experience

  • DB2/CDC database maintenance or development experience.
  • Familiar with Linux/Unix systems.
  • Understanding of data structures and algorithm design.
  • Experience in developing and optimizing SQL queries and stored procedures for performance.
  • Experience supporting data migration and ETL processes between heterogeneous systems.
  • Familiarity with relational database design principles and normalization.
  • Awareness of distributed systems concepts (e.g., consistency, availability, partitioning).
  • Knowledge of version control systems (e.g., Git) for database scripts and code.
  • Understanding of backup, recovery, and disaster recovery strategies in databases.
  • Awareness of database security concepts (roles, privileges, auditing).
  • Good planning ability, logical thinking ability, communication and teamwork ability, and the ability to work under pressure.
  • Strong sense of responsibility and attention to detail when managing large datasets or schema changes.
  • Initiative in identifying performance bottlenecks before they impact operations.

5. BS in Information Systems Security with 10 years of Experience

  • Proven experience maintaining IT systems, including Windows Active Directory, routers, and switches, in both classified and unclassified environments.
  • DoD 8570 IAM Level II certified (or equivalent), with hands-on experience supporting classified information systems on DoD ACAT I, II, or other programs.
  • Expertise in Windows Active Directory (Domain and Federated Trusts), Microsoft Exchange installation, configuration, and maintenance.
  • Skilled in installing and configuring Linux in mixed Linux/Windows environments.
  • Deep understanding of DoD and Air Force technology regulations, services, and instructions to ensure compliance.
  • Experience developing network SOPs, conducting audits, performing threat and vulnerability assessments, and applying security tools to manage classified systems.
  • Proficient in managing configurations for classified systems and resolving security incidents.
  • Experience working with multi-level secure networks and cross-domain security solutions.
  • Knowledge of secure file transfer procedures between systems of varying classification levels, including digital media control and logging.
  • SharePoint expert in design, installation, configuration, maintenance, workflow creation, and office automation integration.
  • Ability to quickly diagnose issues and apply structured reasoning under pressure to restore mission-critical systems.
  • Experience in leading and collaborating with cross-functional teams.
  • Able to convey technical concepts to non-technical audiences.
Relevant Information
Information Technology Administrator Skills, Experience, and Job Requirements
Information Technology Analyst Skills, Experience, and Job Requirements
Information Technology Director Skills, Experience, and Job Requirements
Information Technology Engineer Skills, Experience, and Job Requirements