INFORMATION TECHNOLOGY ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 23, 2025 - The Information Technology Engineer has experience in IT operations, release and deployment management, and service monitoring, with strong knowledge of ITIL processes for incident, change, and problem management. This position requires expertise in implementing and administering solutions across AWS, Azure, COTS, and open-source technologies, with hands-on skills in CI/CD pipelines, DevOps tools, databases, and performance tuning. The Engineer also needs strong problem-solving, clear communication with stakeholders, and solid documentation skills to support resilient and scalable systems.

Essential Hard and Soft Skills for a Standout Information Technology Engineer Resume
  • User Administration
  • Software Licensing
  • Hardware Troubleshooting
  • Network Security
  • VPN Troubleshooting
  • Active Directory
  • Server Administration
  • Disaster Recovery
  • Technical Support
  • Asset Management
  • Process Improvement
  • User Training
  • Vendor Collaboration
  • Stakeholder Support
  • User Communication
  • Team Training
  • Staff Coaching
  • End-User Support
  • Problem Resolution
  • User Relations

Summary of Information Technology Engineer Knowledge and Qualifications on Resume

1. BS in Data Science with 2 years of Experience

  • Previous experience in a similar IT position (medium-sized business).
  • Excellent technical infrastructure ability.
  • Solid knowledge of the MS suite of programs, Windows Server, and Exchange.
  • Working knowledge of CAD software.
  • Understanding of cloud-based technologies.
  • Familiar with assisting in IT audits and maintaining systems to align with data protection regulations (e.g., GDPR, HIPAA, etc.).
  • Understanding of routers, switches, firewalls (e.g., Cisco, Ubiquiti, Fortinet), and their configuration.
  • Understanding of basic task automation via platforms like Zapier, Microsoft Power Automate, or scripting.
  • Ability to define, document, and optimize IT processes for efficiency and clarity.
  • Strong communication and customer service skills.
  • Be forward-thinking and passionate about IT and the industry's latest trends and developments.

2. BS in Software Engineering with 3 years of Experience

  • Relevant technical experience in IT operations, system administration, or technical support.
  • Experience with system administration of various operating systems such as Windows, Linux, OS X, Chrome OS, and Android.
  • Rich experience in supporting video conference systems.
  • Experience in endpoints and network security management.
  • Deep understanding of the following skill-sets within IT Operations: Windows, Mac OS X, and Networking.
  • Strong understanding of complex IT infrastructure and ability to troubleshoot issues.
  • Familiarity with PowerShell, Bash, or Python to automate system tasks and routine operations.
  • Working knowledge of core network services and directory-based identity management.
  • Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.
  • Proven track record of quickly adjusting to new technologies, tools, and shifting organizational priorities.
  • Skilled in de-escalating technical issues and guiding users calmly through stressful scenarios.

3. BS in Cybersecurity with 5 years of Experience

  • Proven IT experience, ideally in a manufacturing or industrial environment.
  • Experience in server and virtual infrastructure administration (e.g., VMware, Hyper-V).
  • Solid understanding of IT architecture and system integration in factory settings.
  • Knowledge of database administration and SQL for data handling and analysis.
  • Proficient in Excel, VBA, and BI tools for reporting and automation.
  • Familiarity with IE4.0 and IoT technologies in industrial applications.
  • Basic knowledge of cloud platforms (e.g., Azure, AWS) and their integration with factory systems.
  • Awareness of lean manufacturing principles and their impact on digital transformation.
  • Self-driven, with the ability to manage tasks independently and track KPIs/objectives proactively.
  • Strong organizational, analytical, and project management abilities.
  • Fluent in English with strong verbal and written communication skills.

4. BS in Network Engineering with 8 years of Experience

  • Experience in a technical networking environment as a network engineer, designing, configuring, and troubleshooting complex network backbones.
  • Understanding of BGP and IGP routing protocols (EIGRP, OSPF, and RIP) in a multi-vendor but primarily Cisco environment.
  • Working knowledge of VLAN technology, VTP, and STP protocols.
  • Experience in Access Control Lists, firewalls, VPN, and other security technologies.
  • Solid understanding of Cisco IOS-based routers and switches, as well as datacenter NX-OS-based switches.
  • Understanding and experience in multicast technology.
  • Experience in data center management.
  • Familiarity with 1G, 10G metro Ethernet, and dark fiber technology.
  • Experience in network monitoring, management tools, and preferably experience with packet analysis tools.
  • Working knowledge of public and private peering.
  • Functional knowledge of cable standards, including multi/single-mode fiber.
  • Knowledge of VOIP and QoS, and market data integration.
  • Interest in the financial trading industry.

5. BS in Information Technology with 1 year of Experience

  • Previous desktop support experience.
  • Basic understanding of network and Microsoft Windows Active Directory/domain concept.
  • Possess a relevant IT skill set in hardware and software troubleshooting.
  • Experience installing software, patches, updates on Desktops, Laptops, or Servers.
  • Experience in supporting Windows 10, Microsoft Office Suite, Anti-virus software, etc.
  • Customer service oriented with good interpersonal skills.
  • Good attitude with a positive mindset in learning and ready to excel.
  • Work independently as well as in a team.
  • Creative troubleshooting skills and the ability to identify the needed resources to complete assignments, and the ability to see the breakdown tasks end-to-end.
  • ITIL Foundation v3 or v4 certification.
  • Knowledge and/or exposure to Microsoft Azure, Microsoft Office 365, Google Cloud Platform, and/or Amazon Web Services.

6. BS in Computer Science with 6 years of Experience

  • Experience in ITSM/CSM-related processes.
  • Knowledge of the day one kit readiness requirement and global onboarding procedures.
  • Advanced skills with troubleshooting hardware issues and software failures.
  • Exposure to asset management methodology and inventory management.
  • Advanced ability to research, analyze, and recommend improvements.
  • In-depth and up-to-date understanding of the threat landscape and the techniques to defend against it, including tactics, techniques, and procedures.
  • Ability to work in a dynamic and demanding environment and make decisions quickly.
  • Hands-on expertise in many of the following technologies: Firewalls, SIEM, Managed Detection and Response platforms, Microsoft Defender Products, Vulnerability Management, Enterprise patching for servers, networking, client devices, SSO/MFA.
  • Advanced knowledge of Security applications and infrastructure, including advanced technologies and methodologies.
  • Familiarity with security applications built on cloud computing environments, security libraries, security controls, and common security flaws.
  • Experience with OWASP, static/dynamic analysis, and common security tools.

7. BS in Systems Engineering with 7 years of Experience

  • Experience in IT Operations, release and deployment management, operational support (ITIL- incident, change management, and problem), and monitoring of services.
  • Experience in delivering, implementing, and administering solutions utilising a variety of cloud infrastructure (AWS & Azure), Commercial off-the-shelf (COTS), and open source packages.
  • Technical knowledge and hands-on experience of CI/CD deployment pipelines, DevOps tooling such as Kubernetes, Ansible, Jenkins, and Github.
  • Technical understanding of databases such as MongoDB, Postgres, SQL Server, and Oracle.
  • Experience conducting system performance tuning and capacity planning to meet current and forecasted demand.
  • Experience collaborating in cross-functional agile teams, contributing to sprint planning, retrospectives, and DevOps workflows.
  • Understanding of zero-downtime deployments and blue-green or canary release strategies.
  • Good problem-solving ability to debug complex distributed applications, services, and databases.
  • Solid analytical thinking skills and the ability to assess system behavior under pressure and break down complex issues into manageable parts.
  • Effective communication across technical and non-technical stakeholders, translating technical incidents into business impact.
  • Strong documentation habits, able to create and maintain IT knowledge bases and internal runbooks for repeatable processes.
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