• Maintain connectivity and ensure network uptime and availability, monitor and troubleshoot bandwidth and connectivity issues.
• Follow change management processes, troubleshoot operating system issues.
• Review server logs and ensure server availability.
• Plan for capacity and growth.
• Implement and deploy systems and networks across multiple security levels.
• Serve as a trouble-shooter on complex IT problems.
• Perform complex implementation and maintenance tasks.
• Capture technical and business requirements.
• Design logical and physical solutions to ensure appropriate technology is acquired and implemented.
• Investigate and implement automation to reduce day-to-day workloads.
• Stay informed of new technical developments and cybersecurity trends.

Skills: Network Management, Troubleshooting, Server Monitoring, Capacity Planning, System Deployment, Problem Solving, Automation, Cybersecurity

• Provide IT support to employees and contractors in both local and remote offices.
• Maintain onsite IT infrastructure, including networking, VOIP, video conferencing, and servers.
• Onboard and offboard employees and contractors.
• Implement and maintain SaaS applications and associated integrations.
• Implement innovative and automated approaches for routine tasks.
• Adhere to and enforce IT policies.
• Manage IT inventory.
• Collaborate with team members, third parties, and clients to define and deploy technology solutions.
• Create documentation such as system design documentation, topology diagrams, and interface specifications.
• Monitor applications, system and network logs, vulnerabilities, and general server health daily.
• Diagnose, troubleshoot, and resolve technical issues via email, telephone, and remote sessions.

Skills: IT Support, Infrastructure Management, Employee Onboarding, SaaS Administration, Task Automation, Policy Compliance, Inventory Management, Technical Troubleshooting

• Build and test VM Servers using VMWare and Citrix.
• Configure VM server resource profiles.
• Configure Windows 10 VM images with specific applications.
• Configure Cisco switches to interconnect VDE servers and a Storage Area Network.
• Configure and test high-availability failover capability for VM Servers and Network switches.
• Configure Active Directory authentication.
• Document configurations of all equipment.
• Assist in debugging any issues.
• Assist in the creation of Acceptance Test Procedures.
• Deliver helpdesk support and technical training to key users.
• Maintain and support SQL databases, ensuring uptime and data availability.

Skills: VMware Administration, Citrix Management, Windows Configuration, Network Switching, High Availability, Active Directory, SQL Database Support, Technical Documentation

• Plan, design, and implement hardware and software systems, including laptops, servers, tablets, phones, and network devices.
• Deploy and configure software applications based on departmental needs and business goals.
• Provide IT support through phone, online platforms, and in-person assistance to resolve technical issues.
• Administer and maintain the company VPN infrastructure and externally hosted services.
• Monitor, schedule, and verify the success of backup operations.
• Manage macOS devices, including system imaging and customization workflows.
• Track and maintain records of all hardware and software assets throughout their lifecycle.
• Collaborate with IT staff and business teams to assess incident impacts on operational systems.
• Share responsibility for the IT helpdesk, ensuring tickets are resolved within agreed timeframes.
• Handle onboarding tasks such as account setup and initial device configuration for new users.
• Process account and asset changes for departing employees in a secure and timely manner.

Skills: System Implementation, Software Deployment, IT Support, VPN Administration, Backup Management, macOS Administration, Asset Management, Helpdesk Operations

• Report to the IT Infrastructure Manager to administer, maintain, and implement configurations across all IT systems and endpoints.
• Troubleshoot technical issues on user devices, servers, and network infrastructure.
• Oversee IT hardware procurement, including selecting, ordering, and tracking equipment.
• Configure and deploy hardware such as laptops, phones, and peripherals for end users.
• Research emerging technologies and assess their potential to support business scalability.
• Coordinate and manage relationships with third-party IT service providers and vendors.
• Develop clear and updated documentation for IT processes, including onboarding and training guides.
• Serve as a dependable point of contact for staff requiring IT assistance or guidance.
• Build and deploy user devices manually or via automated tools like AutoPilot.
• Enforce device compliance with internal security protocols and standardized configurations.

Skills: System Administration, Troubleshooting, Hardware Procurement, Device Deployment, Technology Research, Vendor Management, Process Documentation, Security Compliance

• Develop, implement, and maintain policies and procedures to ensure database security and data integrity.
• Recommend appropriate data models and database designs based on business requirements.
• Monitor and resolve issues related to database performance, storage capacity, and replication efficiency.
• Install SQL Server in accordance with company standards and manage related maintenance activities such as patching and change control.
• Perform database tuning and regular backups to ensure optimal performance and data protection.
• Troubleshoot unplanned database outages, including during after-hours and weekends.
• Conduct regular database audits to verify correct data usage and enforce quality control measures.
• Collaborate with the IT team and department heads to address data conflicts and inappropriate access.
• Provide on-site IT support and system maintenance for the Danshui and Shatian plants.
• Manage and support corporate network infrastructure, including local area network and IPT systems.

Skills: Database Security, Data Modeling, Performance Monitoring, SQL Server Administration, Backup & Recovery, Database Auditing, Network Administration, IT Support

• Experience in a similar IT role, ideally within a fast-growing organization.
• Experience with asset purchasing, tracking, and lifecycle management.
• Proficient in macOS and iOS administration and support.
• Hands-on experience with network hardware setup and management (firewalls, switches, WiFi APs).
• Familiarity with SaaS application administration and support.
• Working knowledge of Google Workspace, Jamf, Okta, Slack, Zendesk, and Zoom.
• Ability to collaborate cross-functionally with HR, Legal, and Finance to align IT operations with business needs.
• Strong analytical and troubleshooting abilities.
• Strong project management skills, including documentation and timely delivery.
• Excellent verbal and written communication skills (English).

Qualifications: BS in Software Engineering with 3 years of Experience

• Knowledge of all Networking hardware with active configuration of LAN/WAN and TCP/IP, wireless APs.
• Familiarity with various operating systems and good knowledge of troubleshooting Windows, Linux, macOS/Unix, and various Mobile OS.
• Experience with Programming and Shell Scripting Languages, Linux, Unix, C++, Java, C#, or C.
• Hands-on experience with PowerShell.
• Strong interpersonal skills and the ability to work effectively as a team player.
• Good business communication skills.
• Knowledge of current trends and developments in information technology and a demonstrated passion for learning new technologies.
• Proven ability to function in a fast-paced, project-based environment.
• Experience with Salesforce, HubSpot, Atlassian, and 1password.
• Expertise in Zendesk, Gainsight, and Office 365.
• Experience with Python, Ruby, and Docker.

Qualifications: BS in Information Technology with 6 years of Experience

• Understanding of JAMF/Intune as an MDM platform, experience in the enrollment, management, and configuration of IOS, Android, Mac, and Windows devices.
• Experience supporting a SaaS stack, including Google GSuite, JAMF Pro, Atlassian Jira/Confluence, Slack, Zoom, and Okta.
• Experience supporting macOS and Windows 10/11.
• Experience with M&A activity, Microsoft Active Directory, and Azure AD.
• Knowledge of OS installation, configuration, management, and patching.
• Knowledge of endpoint detection and response (EDR) tools, such as CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.
• Awareness of network troubleshooting fundamentals, such as DNS, DHCP, VPNs, and basic firewall configurations.
• Ability to complete assigned tasks on a routine basis.
• Ability to manage multiple tasks, requests, and responsibilities, and prioritize appropriately.
• Ability and desire to learn new hardware and software, and put in the work to do so quickly.
• Proven ability to meet deadlines, multitask, and work independently.

Qualifications: BS in Cybersecurity with 5 years of Experience

• Prior experience in healthcare IT environments, with Cisco CCNA, CCNP, as well as Aruba ACSA, ACSP.
• Strong knowledge of LAN, WAN, and Access Networks.
• Proven experience in designing and implementing converged networks using SD-WAN, WAN Optimization, WCCP, VXLAN, and Wireless technologies.
• Skilled in enterprise routing architectures with BGP, EIGRP, OSPF, BFD, Policy-Based Routing, Route Redistribution, and SD-WAN.
• Deep understanding of QoS, IPsec, Multicast, and load balancing.
• Expert-level knowledge of Infoblox DNS/DHCP/IPAM, Cisco ISE, Aruba ClearPass, and Network security technologies and access control systems.
• Hands-on experience with Cisco Catalyst 9K, ISR/ASR, Nexus, ASA/FTD firewalls, Citrix Netscaler, Cisco & Aruba Wireless.
• Experience with VMware NSX (eBGP routing integration) and Network forensics and packet analyzers.
• Proficient across platforms such as Windows, Linux, Unix, Novell, and VMware.
• Solid understanding of IP networking, routing protocols, email/groupware, and collaboration tools.
• Working knowledge of voice/data networking, server administration, and Windows OS environments.
• Strong ability to resolve complex multi-vendor network issues in large enterprise LAN/WAN environments.

Qualifications: BS in Network Engineering with 10 years of Experience

• Experience with Windows Systems Administration.
• Security+ or equivalent IAT Level 2 certifications per DoD Instruction 8570 (8140).
• Experience using Linux Red Hat.
• Experience providing system administration of Red Hat 7.x or 8.
• Experience with the installation/setup/maintenance of NetApp Storage Arrays.
• Experience executing DoD STIGs for operating systems (Windows 10, Windows Server 2016+).
• Understanding of installation, setup, and support of large-scale Audio/Visual systems.
• Working knowledge of cloud provisioning, IAM, and hybrid cloud integration strategies.
• Ability to remain calm and effective during high-severity outages or security incidents.
• Experience working with developers, network engineers, and project managers to meet system goals.
• Strong ability to juggle competing priorities and meet deadlines in fast-paced environments.

Qualifications: BS in Computer Science with 4 years of Experience

• Experience working across user groups to gather, interpret, and coordinate requirements and communicate with other technical associates.
• Experience with software testing, troubleshooting, and resolving technical engineering requirements.
• Experience with technical writing and/or process documentation.
• Experience representing an organization providing solutions to difficult technical issues.
• Experience with content management systems, or Dassault 3DX technology.
• Model-Based Engineering knowledge.
• Experience and understanding of the responsibilities and tasks performed by various Engineering departments/disciplines (e.g., design, manufacturing, materials, process, and physics).
• Experience working on virtual teams.
• Experience with Product Standards or Process Specifications.
• Experience in guiding and mentoring other employees.
• Ability to break down complex issues into manageable components and identify root causes efficiently.

Qualifications: BS in Computer Engineering with 5 years of Experience