• Promote network security measures.
• Install and fix hardware issues on-site and remotely through internal platforms.
• Support team members during on-site fixes.
• Support technical setup and floor planning for new opening locations.
• Support project coordination for IT infrastructure improvement projects.
• Revise and update IT standards.
• Manage and execute IT projects.
• Act as an escalation point of contact for all internal client network, telco, hardware, and software issues.
• Assist the Office Team with preparing and sending hardware.
• Manage and drive independent projects.

Skills: Network Security, Hardware Support, Remote Support, On-Site Support, Infrastructure Planning, Standards Management, Project Management, Escalation Handling

• Assist the Senior IT Administrator in further developing automation and security concepts and defining the onboarding workflow.
• Drive the implementation of the new SSO system through auto-provisioning.
• Onboard new employees with MacBooks, Windows processes, and workstations both in the office and virtually.
• Monitor internal tools and systems while contributing ideas for improvement.
• Conduct and manage VPN and VLAN setups.
• Serve as the go-to person for first-level employee support for hardware, software, and access issues across the organization.
• Manage third-party, hardware, and software systems.
• Order new hardware and maintain up-to-date asset management.
• Set up accounts (e.g., Slack, OneLogin) and grant permissions.
• Act as a reliable point of contact while building and streamlining processes.

Skills: Automation & Security, SSO Implementation, Employee Onboarding, System Monitoring, VPN/VLAN Setup, IT Support, Asset Management, Account Administration

• Configure and maintain all desktops, Chromebooks, laptops, smartphones, and peripheral devices (e.g., printers, cameras).
• Interact with users to understand and troubleshoot issues, proactively managing and replacing hardware.
• Administer email, desktop productivity, phone, and business line software systems, including specification and configuration.
• Serve as the primary contact for key vendors that support services such as the company network and Google Workspace.
• Manage the company’s communication hardware, software, and vendor needs.
• Assist in the development, maintenance, and auditing of IT usage and security policies.
• Ensure adequacy and viability of IT backup and security strategies.
• Assist in the selection, implementation, and maintenance of hardware, software systems, and vendors.
• Manage, use, and maintain IT and technology systems related to Salesforce integrations and the MS365 environment.
• Complete other assignments and special projects.

Skills: Device Management, Troubleshooting, Software Administration, Vendor Management, Communication Systems, Policy Compliance, Security Strategy, System Integration

• Lead and manage a small IT team of 1-2 people.
• Serve as a point of escalation for complex hardware and software issues.
• Support and administer a range of market-leading applications.
• Maintain office technology, including Zoom Rooms, Wi-Fi, and digital signage.
• Manage local inventory and ensure accurate record-keeping.
• Contribute to broader technology projects and lead local deployment initiatives.
• Develop and maintain best-in-class security practices across web infrastructure, platforms, email, and end-user computing.
• Create and maintain technical documentation and standards for both administration and end-users.
• Partner with Human Resources to manage onboarding, offboarding, employee changes, and new hire training.
• Travel to the office to provide in-person support.

Skills: Team Leadership, Issue Escalation, Application Support, Office Technology, Inventory Management, Project Deployment, Security Practices, Documentation & Training

• Perform helpdesk and support functions for IT software and applications.
• Maintain the MacBook device fleet using JAMF and SnipeIT.
• Manage the IT application portfolio, aligning solutions with business needs and managing costs.
• Perform identity and access management for Dwolla systems, services, and applications.
• Maintain and improve employee onboarding and offboarding processes.
• Serve as an IT subject matter expert for other Dwolla teams.
• Design and develop automation to augment IT services aligned with business requirements.
• Identify opportunities to increase efficiency in IT services through the use of software-as-a-service (SaaS) and other applications.
• Maintain and improve corporate network infrastructure and assets.
• Respond to and resolve reported issues with IT services in a timely and thorough manner.
• Develop and maintain process documentation.

Skills: Helpdesk Support, Device Management, Application Portfolio, Access Management, Onboarding Processes, IT Expertise, IT Automation, Network Infrastructure

• Develop scalable and practical policies for workstations and mobile devices to meet or exceed compliance requirements.
• Manage remote workstations and cloud solutions.
• Plan, design, and implement IT resources to support organizational growth.
• Conduct periodic reviews of device activities and logs to ensure security and compliance across all systems.
• Draft and distribute materials to remind teams of best security practices.
• Stay current with security software, vulnerabilities, exploits, and incidents.
• Manage and resolve device or user incidents promptly.
• Document processes, procedures, and activities related to all IT systems.
• Collaborate with cross-functional stakeholders to identify requirements and plan feasible solutions aligned with company goals.
• Provide user support, with responsibilities consisting of approximately 80% user-focused issue resolution and 20% server-focused support as backup.

Skills: Policy Development, Remote Management, IT Planning, Security Auditing, Security Awareness, Threat Monitoring, Incident Resolution, Process Documentation

• Purchase and provision IT assets.
• Purchase, provision, and update software.
• Manage IT hardware assets.
• Be in charge of conducting IT audits.
• Operate the company's IT policy.
• Onboard new employees with hardware, software, email, and other IT resources.
• Support systems projects in planning and implementation.
• Host live webinars from Zoom, Google Meet, WebEx, and MS Teams on the app platform for in-country use.
• Design, control, and manage technical and product processes for technological services provided by Docquity to its clients.
• Improve streaming processes (live or recorded) based on client and internal feedback.
• Collaborate with cross-functional teams (Product, Sales and Marketing, Content, and Technical Support) to meet client and event requirements.

Skills: Asset Provisioning, Software Management, Hardware Management, IT Auditing, Policy Administration, Employee Onboarding, Project Support, Webinar Hosting

• Coordinate and conduct planning efforts with department staff to define and develop technology solutions that address business processes and functions.
• Coordinate data collection activities with state, local, and federal partners to support department programs.
• Implement and manage data collection activities and programs, including management and coordination of field staff responsible for such activities.
• Oversee the design and development of remote sensing equipment and processes for data collection, including firmware development, calibration firmware, sensor calibration procedures, and deployment best practices.
• Manage the data communications infrastructure for remote data collection, including both cellular and satellite communications.
• Assist with the design, development, and deployment of department data management solutions for internal business operations, remote data management services, and data delivery and dissemination services.
• Oversee and assist with the design, development, and integration of analytical tools with current data management infrastructure, including solutions that support surface and groundwater modeling requirements.
• Oversee and assist software development that supports department business processes, data collection processes, and other utilities used in day-to-day operations.
• Coordinate internal department IT resources with statewide Department of Information Technology initiatives and directives.
• Collaborate with the Department of Information Technology to leverage state enterprise solutions and services to support agency business operations.
• Supervise and manage department IT staff and agency field operations staff.

Skills: Technology Planning, Data Coordination, Program Management, Remote Sensing, Communications Management, Data Solutions, Analytical Tools, Team Leadership

• Provide leadership for assigned projects, including new development, implementations, and system upgrades.
• Support development efforts with database design and maintenance.
• Collaborate with subject matter experts and project team members to develop technology strategies, utilizing project management tools to ensure deliverability.
• Advise leadership on technology developments that can streamline workflows and improve efficiency.
• Assist in creating full-stack web applications using backend languages such as ColdFusion, PHP, and Ruby, as well as frontend languages such as HTML, CSS, and JavaScript.
• Deploy applications to Windows and Linux web servers using interface tools such as Git, Bash, and PowerShell.
• Administer open-source web applications, including learning management systems (e.g., Moodle).
• Automate workflows using cloud-based systems such as Microsoft Power Platform and Qualtrics.
• Integrate existing and new web application systems with third-party platforms such as SSO providers, LMSs, and cloud systems.
• Lead development and implementation of Microsoft platform services, including Teams and Office 365.

Skills: Project Leadership, Database Management, Technology Strategy, Workflow Optimization, Full-Stack Development, Application Deployment, Workflow Automation, System Integration

• Provide administration for application servers supporting systems such as Moodle and ColdFusion.
• Oversee all facets of normal server utilization, including specification and purchase, setup, data structure design, configuration, implementation, account setup, and management.
• Coordinate server-based services to meet specialized user needs.
• Maintain development and production environments for both testing and deployment.
• Collaborate with Information Security to conduct regular scans of systems and data repositories, ensuring compliance, reliability, and security.
• Lead development and implementation of the Moodle LMS to support training initiatives across the organization.
• Coordinate integration efforts with the main institutional LMS.
• Train staff and faculty on utilizing existing and new technologies through webinars, workshops, digital modules, and help documentation.
• Participate in and manage infrastructure and technology projects.
• Support global rollouts in SD-WAN, ERP, and data center migrations to the cloud.

Skills: Server Administration, System Configuration, Service Coordination, Environment Management, Security Compliance, LMS Development, Staff Training, Infrastructure Projects

• Experience in IT administration or related roles, preferably with a multi-national company background.
• Prior exposure to IT administration, procurement, or team support functions.
• Basic understanding of IT procurement, finance, and accounting processes.
• Strong organizational and administrative skills with attention to detail.
• Proven ability to manage multiple priorities, meet deadlines, and work independently.
• Collaborative team player with strong interpersonal skills and cultural sensitivity.
• Cost-conscious, proactive, and committed to continuous improvement.
• Able to maintain confidentiality and handle sensitive information.
• Proficient in Microsoft Office and IT systems.
• Strong command of Chinese and English, written and spoken.

Qualifications: BS in Data Science with 2 years of Experience

• Prior experience in providing technology support.
• Knowledge of IT hardware, laptops, desktops, and servers (Microsoft Server 2008, 2012, and 2016, Windows 10 and 11).
• Familiarity with, and knowledge of, cloud-based software solutions (CSI Cloudsuite Industrial).
• Ability to program in Visual Basic and/or Visual C#.
• Hands-on experience in updating a SQL database and MRP software in an ISO environment.
• IT Support experience in a Manufacturing Environment.
• A desire to provide excellent team member support.
• An interest in HR would be considered an asset to the team.
• Organized and motivated self-starter with strong analytical and problem-solving skills.
• Excellent communication skills, including a high degree of professionalism.
• Accuracy and attention to detail.

Qualifications: BS in Information Technology with 4 years of Experience

• Technical experience in client–server environments with strong troubleshooting of network infrastructure issues.
• Background in complex system implementations and organizational processes.
• Proficient in Microsoft Operating Systems, Hyper-V, Microsoft Office Suite, with O365 experience.
• Experience with Cloud Platforms (Azure, AWS, or Google Cloud).
• Understanding of threat detection, access control, and compliance requirements (e.g., GDPR, HIPAA).
• Strong customer service, interpersonal, and communication skills, including conflict resolution.
• Good analytical, problem-solving, and project management abilities.
• Proactive, self-driven, and able to exercise sound judgment.
• Effective at engaging stakeholders across all levels in fast-paced environments.
• Strong organizational and multitasking skills, and able to manage multiple projects simultaneously.
• Excellent written and verbal communication skills in English.
• Ability to maintain confidentiality and work within a matrixed reporting structure.

Qualifications: BS in Computer Engineering with 8 years of Experience

• Experience in the Microsoft 365 platform, practical experience with tenant administration (admin portals).
• Experience with subscription, user, and access management, along with Intelligent Information Management (IIM).
• Deep knowledge of user authentication/Single Sign-On technology (AD, Azure AD, connectors).
• Experience with MS Teams services (Teams Live events, Teams Webinars, etc.) or extensive experience with Skype for Business.
• Good conceptual know-how and hands-on experience with SharePoint architecture and operations.
• Hands-on experience with Power Platform and Power BI from the admin side.
• Should know-how about information security featured in M365 (firewalls, connectivity to different environments/tenants, data loss prevention policies, on-prem gateways).
• Ability to troubleshoot complex issues, identify root causes, and apply structured thinking to resolve user, integration, or security challenges.
• Strong verbal and written communication skills.
• Good collaboration and stakeholder management abilities.

Qualifications: BS in Information Systems with 6 years of Experience

• Knowledge of databases, workflows, documentation, data integrity, quality control, and financial controls.
• Work experience with MySQL, MS SQL, PostgreSQL Server, MS SQL Server Express, MS Visual Studio, SSMS, MVP, Bootstrap, Access, GIS
• Experience with cloud hosting solutions, such as Google Cloud, Microsoft Azure, and AWS.
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards.
• Experience with software requirements analysis as part of selection or implementation.
• Excellent oral and written communication and people skills.
• Sensitivity when working with highly confidential information and the ability to maintain complete discretion.
• Ability to plan and manage a variety of projects and high work volume, with accuracy and attention to detail.
• Work well under pressure, prioritize, show flexibility, and solve problems creatively.
• Demonstrated aptitude for analyzing and interpreting data and systems with the ability to identify areas to increase efficiency and establish connectivity across systems.
• Ability to manage complex vendor relationships and maximize the productivity of vendors.

Qualifications: BS in Network Engineering with 9 years of Experience

• IT industry experience, ideally in engineering, with CFC in IT or equivalent qualification.
• Solid background in information systems and network architecture (LAN, WAN, VPN, TCP/IP, VLANs, ACLs, Ethernet, NAT).
• Knowledge of virtualization technologies.
• Proficient with Windows 10, Active Directory, VMware vSphere 6.7/7, and VEEAM.
• Strong networking expertise (DNS, DHCP, ARP, Cisco, Dell).
• Good Linux knowledge (CentOS, Debian).
• Experience with monitoring tools (PRTG, checkMK).
• Familiarity with ITIL best practices.
• Knowledge of Skype for Business, Teams, and Ivanti.
• Proficient with Microsoft Office and Outlook.
• Strong customer service orientation and good communication skills.

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience in the server area (VMware, ESX, Windows, HP, etc.)
• Knowledge in dealing with heterogeneous platforms such as Windows Server, LINUX derivatives, vSphere Hypervisor)
• Hold certification according to ITIL Foundation V3.0.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Cloud platforms knowledge (AWS, Azure, Google Cloud) alongside on-premises systems.
• Experience in security practices (patch management, hardening, identity & access management).
• Strong analytical and problem-solving skills for root cause analysis.
• Collaboration and teamwork in cross-functional, multicultural environments.
• Structured and independent way of working, as well as distinctive service and distinct performance orientation
• Good written and spoken German and English skills.

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience providing IT support in a corporate environment.
• Experience with Google Workspace (G Suite), MDM(JAMF), AntiVirus (Sophos), Slack, Identity and Access Management providers like Okta.
• End-to-End Asset Management Life Cycle experience in Hardware Assets.
• Experience with macOS troubleshooting.
• Good understanding of the organization's goals and objectives.
• Organized and excellent at time management.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Experience working in networking.
• Awareness of IT Security practices, Information Security concepts, and best practices.

Qualifications: BS in Database Administration with 3 years of Experience

• Microsoft Office 365 Suite, Teams, Skype, OneNote, and OneDrive experience.
• Experience with Windows Server 2008-2016, Windows 7, and Windows 10.
• Experience with virtualization solutions/hypervisors such as Microsoft Hyper-V or VMWare.
• Strong verbal and written communication skills with a great customer service attitude.
• Self-motivated, team-oriented, positive attitude, and solution-driven.
• Have industry certifications such as A+, MTA, MCSA, or Network+.
• Experience working in a help desk environment with geographically dispersed users.
• SharePoint 2010 and SharePoint online experience.
• Backup Executive or Microsoft Azure Backup services experience.
• Strong time management and prioritization abilities under pressure.

Qualifications: BS in Cloud Computing with 4 years of Experience

• IT experience supporting a mid-sized or large organization.
• Must be reliable, responsible, and dependable, fulfilling obligations and meeting deadlines.
• Proficient understanding of networking principles (TCP/IP, DNS).
• Broad knowledge of troubleshooting various operating systems, software, hardware, and cloud applications (Sophos anti-virus, Zoom, Slack, Google GSuite, Microsoft 365, Microsoft Office Suite Applications, Windows 10, and macOS).
• Experience with supporting an enterprise email environment.
• Familiarity with ITIL practices, ticketing systems (e.g., ServiceNow, Jira), and structured approaches to root cause analysis.
• Understanding of endpoint security, phishing prevention, and data protection compliance (e.g., GDPR, HIPAA).
• Ability to quickly grasp new technologies, tools, and processes in a fast-changing IT landscape.
• Excellent relationship-building skills, and must have a strong customer service aptitude with a genuine willingness to help others.
• Excellent communication skills, both verbal and written.
• Ability to work independently without close supervision, but also able to work as a team player.

Qualifications: BS in Information Security with 5 years of Experience