• Provide technical support to staff.
• Support and maintain hardware and software systems.
• Administer servers, including file and print services.
• Install, maintain, troubleshoot, and repair network systems and equipment.
• Monitor hardware, software, and applications, and respond appropriately to any service outages.
• Ensure high network availability to staff and the public.
• Assist in evaluating networking hardware and software requests and prepare appropriate recommendations.
• Script with PowerShell.
• Automate software deployment and endpoint management.
• Administer Active Directory and deploy Group Policy Objects (GPOs).
• Manage and secure mobile devices.
• Administer and support VoIP systems.

Skills: Technical Support, System Maintenance, Server Administration, Network Troubleshooting, PowerShell Scripting, Active Directory, Mobile Device Management, VoIP Administration

• Provide, in collaboration with the global shared service center, first- and second-level support and guidance to internal and remote users across the LATAM region.
• Maintain Basic Client information in Active Directory and other Cloud Services.
• Log and classify helpdesk requests and create periodic reports on stats and trends.
• Respond to inquiries on technical issues to ensure all staff have access to required systems and applications.
• Assist other IT Team members with daily routine tasks.
• Handle multiple tasks simultaneously whilst ensuring customers' needs are met.
• Keep the work area clean and organized.
• Perform research on new and emerging technologies to help improve daily operations.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the Canadian Solar Solution Code of Business Conduct.
• Adhere to all environmental, health, and safety rules and policies.
• Collaborate effectively with external suppliers for IT services.

Skills: IT Support, Active Directory, Helpdesk Management, Technical Troubleshooting, Team Collaboration, Task Management, Technology Research, Vendor Coordination

• Provide support to a military intelligence brigade and its multiple outlying facilities by maintaining IT infrastructure, rack elevations, and related floor plans.
• Implement tracking of telecommunication assets via various electronic mediums such as AutoCAD and Visio.
• Support the change management process as the regulator of configuration practices and procedures.
• Construct, implement, and maintain new baseline standards while collaborating with various teams (information assurance, network, and software).
• Provide support for infrastructure needs and requirements.
• Create and maintain network hardware lists and consolidate those of other IT groups into one spreadsheet, combined with corresponding CAD drawings.
• Serve as the primary facilitator in the change order process for IT hardware.
• Collaborate with support teams to investigate and generate network diagrams for documentation and security compliance.
• Develop and enforce IT standards, procedures, and best practices for the organization.
• Research the latest information technology trends.

Skills: IT Infrastructure, Asset Tracking, Change Management, Standards Development, Network Documentation, Hardware Management, IT Compliance, Technology Research

• Participate in all analytical processes related to the scope pulled during PI Planning and subsequent analysis and refinement.
• Clarify requirements and prepare documentation in Jira while working closely with the Scrum team and business stakeholders.
• Elicit, validate, and document functional and non-functional requirements.
• Ensure alignment and transparency of requirements by acting as a bridge between business and IT.
• Analyze and design IT solutions in collaboration with other contributors.
• Provide Level 3 support for incidents and problems.
• Support the building and prioritization of the product backlog.
• Collaborate closely with stakeholders and the project team to understand and document requirements.
• Support efforts to define both current and future project states in a clear and structured manner.
• Guide teams to ensure alignment of project deliverables with organizational goals.

Skills: Requirements Analysis, Jira Documentation, Stakeholder Management, IT Solution Design, Incident Support, Backlog Management, Project Alignment, Business-IT Collaboration

• Create and maintain operational reports for the new electronic health records system.
• Create and maintain BI applications while gaining knowledge of existing applications from both technical and business perspectives.
• Participate in all phases of application development, including study, analysis, design, development, and implementation.
• Develop a strong understanding and application of data modeling and data analysis techniques.
• Learn and apply software development tools such as SSIS, Cognos, SSRS, and Power BI.
• Produce and maintain requirements and application systems documentation efficiently.
• Participate in quality assurance and testing of products.
• Prepare a self-development plan in coordination with the immediate supervisor.
• Undertake continuous professional development activities in line with the plan and stay updated on the latest industry developments.
• Operate within established practices and procedures to ensure smooth functioning of operational services in compliance with quality standards.
• Liaise with other sections and departments to ensure the timely and effective delivery of results.
• Work on special assignments as directed by the supervisor or manager.

Skills: Operational Reporting, BI Development, Application Lifecycle, Data Modeling, Data Analysis, Software Tools, Quality Assurance, Documentation Management

• Hold any certifications in SAP Cloud Platform or BizTalk.
• Knowledge and experience in the design and development of data integration solutions using a formal SDLC methodology.
• Experience with SAP Cloud Platform technologies - API Management (SCP-APIM) and SAP Cloud Integrations (SCP-PI).
• Experience in scripting languages (Groovy Script, JavaScript, Java).
• Integration experience working with SAP.
• Experience in Microsoft BizTalk Server 2020, Azure DevOps, and working with WCF adapters.
• Experience in C#, .NET, XML, XSLT, Web Services, WCF, TFS, SharePoint, SQL Server, and Oracle.
• Ability to troubleshoot complex integration issues and identify root causes efficiently.
• Able to handle multiple integration projects, deadlines, and deliverables simultaneously.
• Strong communications and interpersonal skills.
• Stay current with evolving SAP, Azure, and integration technologies.

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience as a Java EE Dev/Mobile Dev/Backend/Middleware in banking or financial institutions.
• Experience in banking projects in one of the following fields: debit card/treasury/payment gateway/billing integration/lending/loan origination/mobile banking.
• Familiar with development using PostgreSQL/MySQL/SQL Server databases.
• Able to understand user requirements and perform development as a team.
• Familiar with building software that complies with software security and cybersecurity.
• Familiar with the Scrum framework
• Responsible, able to work independently or in a team
• Have a passion for the development of information technology
• Previous experience with Google Cloud Platform.
• Ability to break down complex banking processes (like payment flows or loan origination) into technical solutions.
• Skilled at troubleshooting production issues under pressure and finding efficient, secure fixes.
• Precision in coding, testing, and documentation for financial systems where small errors have large impacts.
• Comfortable adjusting to evolving project requirements, new regulations, or emerging technologies in finance.

Qualifications: BS in Information Technology with 7 years of Experience

• Active IAT Level II certification (Security+ CE or equivalent) upon hire.
• Familiarity with defense technologies such as Security Information and Event Management (SIEM), Intrusion Detection Systems (IDS) / Intrusion Prevention Systems (IPS), and traffic analysis tools.
• Basic understanding of how to analyze firewall logs, host-based security event alerts, Windows system and event logs.
• Knowledge of information technology security principles and methods.
• Knowledge of security management.
• Knowledge of information technology risk management policies, requirements, and procedures.
• Ability to write clear technical documentation and guides for colleagues or end-users.
• Strong analytical thinking skills, breaking down complex problems into smaller, manageable parts.
• Good communication skills to explain technical concepts clearly to both technical and non-technical users.
• Can quickly adapt to changing technologies, priorities, or business needs.

Qualifications: BS in Software Engineering with 3 years of Experience

• Knowledge of office standard software and business process applications.
• Hands-on hardware troubleshooting.
• Familiar with computer hardware, including desktops, laptops, Tablets, smartphones, PC components, and peripherals.
• Familiar with core software applications, including Microsoft Office, Microsoft Windows 7 and 10, Microsoft Lync, Visio, Microsoft Project, Adobe, McAfee, and McAfee endpoint encryption.
• Working knowledge of network and PC operating systems.
• Working knowledge of current network hardware, protocols, and standards.
• Working knowledge of MS Teams
• Excellent analytical and problem-solving skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Stay flexible in changing environments, quickly learning new technologies, and applying them effectively.

Qualifications: BS in Management Information Systems with 1 year of Experience

• Knowledge of moderately complex programming, system design, and analysis principles, and general business operations. 
• Technical knowledge of software and hardware selection, implementation, and testing methodology, client/server application development, architecture, database connectivity, and database design methodology.
• Knowledge of manufacturing and support organizations, business and workflow processes, and quality methods. 
• General knowledge of and ability to apply continuous improvement techniques to information technology and related areas. 
• Knowledge of project management standards, methods, and techniques. 
• Ability to work within general work objectives regarding projects and team goals. 
• Ability to communicate effectively with users, project teams, and management. 
• Can work on a variety of problems of moderate scope and complexity where analysis of the situation or data requires thorough identification of factors and analysis of impact. 
• Ability to respond to significant inquiries from users. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

Qualifications: BS in Computer Science with 5 years of Experience