• Manage and oversee all technology functions for the company.
• Ensure seamless operations of all networks, components, software, and hardware.
• Monitor evolving network technologies and guide the company leadership.
• Analyze, diagnose, recommend, and repair new and existing equipment.
• Complete projects within expected timeframes.
• Work and coordinate with subcontractors supporting the IT function.
• Maintain records and knowledge of all company IT property.
• Respond to emergency calls during non-work hours.
• Provide training on the use and application of related technology software and platforms.
• Assist management with additional ad-hoc IT duties.

Skills: IT Management, Network Administration, Troubleshooting, Project Management, Vendor Coordination, Asset Management, IT Support, User Training

• Serve as the information resource for report writing.
• Support the primary contact for application systems problems.
• Understand the operating imperatives of the plant and maintain knowledge of MRP II and ERP systems.
• Provide training and support to users on IFS.
• Create and update knowledge base articles, user instructional materials, and other technical documentation.
• Support application enhancements to existing computer systems.
• Troubleshoot software issues on a variety of technology systems.
• Provide backup technical support for Windows applications, computers, mobile devices, printers, scanners, kiosks, and other plant technology.
• Evaluate, recommend, and propose alternative methods of information processing.
• Maintain hardware and software maintenance agreements to ensure the integrity of operations processes.

Skills: Report Writing, Application Support, ERP Knowledge, User Training, Documentation, System Enhancements, Troubleshooting, Technical Support

• Resolve all Tier 1 issues within documented timeframes while ensuring detailed resolution notes are included in the ticket.
• Plan, implement, and install desktop computer units and peripherals according to company standards and procedures.
• Identify and report on the status and performance of network systems and software.
• Recommend replacements or additions to network elements or changes in software configuration.
• Maintain accurate equipment inventory records, network and system problem records, copyright compliance, and network documentation.
• Prepare purchase requisitions for approved items.
• Determine the severity of problems and resolve them or refer to the appropriate staff or vendor.
• Evaluate and configure the installation of new or upgraded application software and operating systems.
• Create and maintain system administration tools and troubleshoot as needed when problems are encountered.
• Provide support to maintain the health and availability of private and public-facing services supporting end-user systems.
• Own, administer, and resolve simple problems in FARO-owned systems such as SCCM and ServiceNow.

Skills: Ticket Resolution, Desktop Support, Network Monitoring, System Configuration, Inventory Management, Software Installation, System Administration, ServiceNow Support

• Troubleshoot system and equipment errors and connectivity problems, and resolve most issues.
• Troubleshoot and maintain the stability of communication lines and equipment.
• Install, configure, and troubleshoot LAN components such as routers, hubs, switches, and servers.
• Install, test, and configure network workstations and peripherals.
• Provide initial computer and associated training, including instructions on logging on and accessing network services.
• Test and debug completed applications, and write and maintain user instructions for programs.
• Perform developmental duties when filled below the full performance level.
• Manage server operations.
• Handle networking and hardware tasks.
• Ensure high availability of the department’s infrastructures.

Skills: System Troubleshooting, Network Maintenance, LAN Configuration, Workstation Setup, User Training, Application Testing, Server Management, Infrastructure Support

• Provide new hardware and software for new hires.
• Manage inventory of IT hardware and accessories.
• Respond to user support issues via ticketing and other channels to provide end-user support.
• Assist with onboarding and offboarding of employees in coordination with Recruiting and HR teams.
• Ensure the security and efficiency of the IT infrastructure.
• Improve IT processes and systems.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative and automated approaches for system administration tasks.
• Collaborate with the IT Director to select competent external resources necessary to meet reliability and efficiency objectives.

Skills: Hardware Provisioning, Inventory Management, User Support, Employee Onboarding, IT Security, Process Improvement, System Configuration, System Standards

• Provide guidance and assistance to users via Slack, JIRA tickets, remote control, or in person.
• Troubleshoot and analyze issues.
• Manage onboarding and off-boarding of staff.
• Review daily and weekly system reports and take action, such as responding to security alerts.
• Define, execute, and improve daily, weekly, and monthly routines.
• Create and maintain relevant documentation.
• Review and approve invoices related to IT and SaaS.
• Help users install and update software on their computers.
• Participate in the evaluation of new IT tools and the improvement of processes.
• Recommend improvements to address inefficiencies in the system.
• Catalog and manage the allocation of department technology.

Skills: User Support, Issue Troubleshooting, Staff Onboarding, System Monitoring, Process Management, Documentation, Invoice Review, Software Installation

• Assist users with PC and network-related issues across all Windows configurations and network connectivity.
• Serve as liaison between desktop support and other departments for technical knowledge sharing.
• Act as the technical point of contact for server operations, network operations, and telecom teams.
• Maintain desktop and PC hardware and software in a manufacturing environment, resolving issues through repair or replacement.
• Resolve local and network printing issues, including connectivity, maintenance, and part replacement.
• Relocate computer equipment to different users and locations, ensuring connectivity upon completion.
• Troubleshoot hardware, software, RF scanners, Wi-Fi, label printers, and copier issues.
• Provide installation and support for all PC equipment.
• Follow up with customers, provide updates on repair progress, and deliver excellent customer service and communication.
• Ensure customer issues and support tickets are resolved on time.

Skills: PC Support, Network Troubleshooting, Technical Liaison, Hardware Maintenance, Printing Support, Equipment Relocation, Device Troubleshooting, Customer Service

• Provide IT support to all users, resolving software and hardware issues quickly.
• Configure, maintain, and troubleshoot desktops, laptops, printers, and related devices.
• Design, develop, and maintain websites and internal web tools.
• Install, configure, and support business applications, including Windows 7/10, Office suites, Adobe tools, iManage, Compare Docs, Aderant, and Carpe Diem.
• Administer server environments such as Windows 2008/2012, Terminal Services, and antivirus solutions.
• Document system setups, compliance activities, and IT support actions.
• Collaborate with teams to ensure smooth adoption of IT solutions.
• Identify and implement improvements in IT operations and service delivery.
• Manage IT projects and special initiatives with strong project management practices.
• Lead planning and implementation of IT acquisition systems to enhance efficiency.
• Align IT deliverables with organizational goals and stakeholder needs.
• Provide training and knowledge-sharing to optimize IT resource usage.

Skills: IT Support, Device Management, Web Development, Application Support, Server Administration, Documentation, Project Management, IT Training

• Provide Tier 1 support through the helpdesk and escalate issues.
• Provide phone and email support to end-users (staff and clients) on software- and hardware-related issues, and deliver in-person support.
• Troubleshoot software and hardware for staff and public-facing workstations.
• Collaborate with the Senior IT Administrator to provide ongoing maintenance of all workstations, including patches and updates.
• Maintain workstation configurations to ensure network security.
• Collaborate with the Senior IT Administrator to administer and support client control software.
• Maintain records of upgrades, updates, maintenance, and repairs for each machine.
• Provide A/V support for various venues at the Elm administrative office.
• Collaborate with the Senior IT Administrator to troubleshoot network connectivity outages.
• Work with the Senior IT Administrator to liaise with the Internet Service Provider (ISP) and phone company to re-establish the Internet connection.
• Maintain records of upgrades, updates, maintenance, repairs, and ISP service outages.
• Troubleshoot phone issues related to traditional PBX, VoIP, and cloud-hosted phone systems.
• Troubleshoot issues of Association-owned mobile devices.

Skills: Helpdesk Support, End-User Support, Hardware Troubleshooting, Software Troubleshooting, Workstation Maintenance, Network Support, A/V Support, Phone Systems

• Coordinate the implementation, setup, and repair of intranets, Local Area Networks (LAN), Virtual Private Networks (VPN), servers, workstations, stand-alone computers, associated hardware, and associated software.
• Manage, troubleshoot, repair, and upgrade GFE software and hardware as directed by the Operations Support Manager.
• Ensure database servers are properly managed and backed up.
• Troubleshoot database problems and conflicts, and implement corrections.
• Evaluate the performance of Information Technology-supported training equipment and identify discrepancies or trends to the Operations Support Manager.
• Accomplish software scripting, SQL database scripting, batch file creation, and hex editing.
• Modify initialization, configuration, registry, and system files as applicable.
• Perform Information Technology Help Desk functions for LM site contractor divisions, students, and training center personnel.
• Issue login credentials and passwords for LRC users.
• Assist contract and military instructors with the setup of the classroom and briefing room computers for presentations.
• Accomplish the destruction of classified materials under approved destruction procedures.
• Develop, implement, and audit compliance procedures for the control, security, and administration of computing systems within instructional environments.

Skills: LAN/VPN Management, Hardware Support, Database Administration, Database Troubleshooting, IT Equipment Evaluation, Scripting, Helpdesk Support, IT Security

• Professional experience working in IT support.
• Ability to keep calm in a situation of crisis and manage stressful situations.
• Deep IT working knowledge.
• Solid knowledge of computer basics and terminology.
• Advanced knowledge of Windows (ideally also Linux shell, Android, ads, etc.), scripting basics
• Basic knowledge of alternative operating systems and devices - BYOD.
• Basic knowledge of networks, WIFI, WLAN, addressing, AP in a cluster with "controller", function of each device, etc.
• Awareness of phishing, malware, and common IT security threats.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).
• Clear, non-technical communication when explaining solutions to users.
• Team collaboration in hybrid or remote IT support environments.

Qualifications: BS in Computer Science with 3 years of Experience

• In-depth analysis with a high-level view of goals and end deliverables.
• Ability to complete multiple simultaneous assignments promptly.
• Strong knowledge in software development projects and the ability to document processes and procedures.
• Experience managing vendor relationships and third-party integrations in software projects.
• Familiarity with Agile and Waterfall methodologies and when to apply them.
• Understanding of cloud platforms (e.g., AWS, Azure, or GCP).
• Proficiency with project management tools (e.g., Jira, Trello, MS Project).
• Knowledge of quality assurance processes and testing strategies.
• Can work collaboratively with other project team members and independently on assigned tasks and deliverables with minimum supervision.
• Ability to communicate effectively with users at all levels verbally and in writing.
• Self-motivated, working closely and actively communicating with team members to accomplish time-critical tasks and deliverables.
• Think creatively and critically, analyze complex problems, weigh multiple solutions, and present recommendations.

Qualifications: BS in Computer Information Systems with 6 years of Experience

• Experience working in an IT support role.
• Strong working knowledge of computer systems, hardware, and software.
• Experience supporting remote employees utilizing remote access software and phone support.
• Prior experience working with vendors.
• Good problem-solving, analytical, and teamwork skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Proficiency with both Mac and PC operating systems.
• A problem solver who loves to learn.
• Be laser-focused on helping internal customers and can’t wait to see what they can accomplish with support.
• Excited to help build out the IT function at a rapidly growing company and to have a voice in setting up processes and procedures that will set the company up to scale successfully.

Qualifications: BS in Software Engineering with 2 years of Experience

• Experience with relational DBMS administration (SQL Server, Sybase, DB2, etc.).
• Experience with Microsoft Windows Server, Unix, and/or Linux.
• Experience with scripting in PowerShell, Korn Shell, and T-SQL.
• Knowledge of the Franchise Tax Board's organization, business program areas, technology environment, and processes.
• Knowledge of computer programming techniques and the software development life cycle.
• Knowledge of Information Technology Infrastructure Library (ITIL).
• Multitask with minimal direction and little direct supervision.
• Ability to manage workloads and work effectively with business and technical staff.
• Ability to plan and coordinate tasks to ensure project deadlines are met.
• Can work under pressure on multiple projects and/or assignments simultaneously, and adapt to changing priorities.
• Self-starter with excellent time management and organizational skills.
• Strong interpersonal, problem-solving, analytical, planning, collaboration, and negotiation skills.

Qualifications: BS in Cybersecurity with 5 years of Experience

• Experience working in the IT infrastructure and managed services space, with experience in dealing with small and large IT vendors.
• Deep knowledge of infrastructure technology and operations, especially AWS and EDA tools.
• Experience in setting up an IT infrastructure from the ground up.
• Working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Experience with help-desk, computer imaging, and hardware.
• Experience working with a distributed workforce.
• Understanding of infrastructure-as-code tools (e.g., Terraform, Ansible).
• Knowledge of monitoring/observability platforms (e.g., Prometheus, Splunk).
• Awareness of hybrid cloud strategies and multi-cloud deployments.
• Understanding of IT cost optimization strategies in cloud environments.
• Solid technical skills and experience within each infrastructure tower to design and deliver infrastructure projects.
• Strong analytical and technical skills to resolve issues and provide support for infrastructure, platforms, and IT field services.
• Effort estimation skills for infrastructure requirements (including people and resources).

Qualifications: BS in Network Engineering with 9 years of Experience

• Previous experience of direct line management of small teams/individuals - performance management, appraisals, and one-to-one training skills.
• Proven track record of high-level business engagement with senior-level stakeholders within the firm.
• Solid experience in Service Delivery and Operational OLA’s, targets, and workload management.
• Solid understanding of Windows 10 and Office 365.
• Experience in building and maintaining customer relationships.
• Awareness of cybersecurity best practices and data protection compliance (e.g., GDPR).
• Knowledge of monitoring and reporting tools for service performance and capacity planning.
• Flexible and adaptable, with a proactive 'can-do' attitude.
• Approachable and effective communicator, skilled at explaining technical issues in simple terms.
• Strong organisational and time management skills, and able to multitask and prioritise under pressure.
• Reliable team player who meets deadlines and works independently with minimal supervision.
• Logical thinker with a clear understanding of procedural methodologies.

Qualifications: BS in Information Technology with 7 years of Experience

• Experience in a desktop support role, with any IT qualifications.
• Management experience of small teams.
• Working knowledge of Microsoft technologies and products.
• Understanding of Network Infrastructure.
• Experience working in remote management.
• Understanding of IT service desk ticketing systems (e.g., ServiceNow, JIRA, Remedy).
• Awareness of endpoint security tools (antivirus, patching, encryption).
• Familiarity with collaboration platforms (Teams, SharePoint, Slack, Zoom).
• Awareness of industry regulations or standards relevant to IT operations (e.g., ISO 27001).
• Ability to interface with all levels of lawyers, supervisors internally, and across diverse cultures.
• An analytical mindset for identifying root causes and preventing repeat issues.
• Strong documentation and report-writing skills.

Qualifications: BA in Data Analytics with 4 years of Experience

• Experience in Information Systems (IS).
• Information Assurance Technician (IAT) Level II certification.
• Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application certification.
• Specialized experience in a single discipline such as assembly, integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering, or legacy evolution.
• Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
• Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), or Microsoft Certified Solutions Associate (MCSA) certification.
• Familiarity with identity and access management solutions (e.g., PKI, CAC, SAML).
• Understanding of system hardening practices for Windows, Linux, and network devices.
• Knowledge of secure configuration management and baseline enforcement.
• Awareness of legacy-to-modern system migration challenges.
• Understanding of disaster recovery planning and continuity of operations in IS environments.
• Precision and accuracy in documenting compliance and certification evidence.

Qualifications: BS in Digital Forensics with 5 years of Experience

• Third-line engineer experience in the IT service management industry, working in a Senior Support role on a busy service desk, preferably for an MNC.
• Strong technical background gained from being part of a busy helpdesk/service team (preferably using Autotask).
• Demonstrable knowledge of PSA, RMM, and remote tools.
• Experience in using technologies such as Firewalls, Managed Switches, and VLANS (preferably with certification).
• Deep understanding of Azure, Windows Server(preferably with certification).
• Highly experienced using VMWare and or Hyper-V.
• Capable and proven history of dealing with on-site IT infrastructure/hardware issues.
• Highly experienced in DHCP, DNS, AD, and GPO.
• Skilled with MS Exchange (on-premises and cloud-based).
• Demonstrable networking knowledge covering LAN/VLAN/WAN technologies.
• Exceptional interpersonal communication skills, and meticulous in attention to detail.
• Natural problem-solving skills and the ability to effectively prioritise and execute tasks in a high-pressure environment.
• Excellent customer service skills and a motivated attitude towards professional standards.

Qualifications: BS in Information Systems Security with 9 years of Experience

• Experience in IT audits or attestations, IT process reengineering, IT change management, IT security, IT controls, IT management, or IT integration.
• Proven ability to lead multiple projects/workstreams.
• Proven ability to interface with client stakeholders and direct communication across the program with key stakeholders.
• Experience applying systems management, security, internal controls, budget, cost, and performance management
• Experience preparing and presenting solutions and deliverables, including status reports, in project meetings
• Proven ability to contribute to the development and delivery of requirements documents, process flow diagrams, organizational models, and/or other documentation associated with systems and operations consulting
• Proven ability to contribute to the development of analytical models and complex spreadsheets to analyze technical data, documenting, assessing, and improving business and system processes and controls
• Experience in managing and contributing to strategic systems planning and alignment, continuity of operations planning and implementation, systems and operations integration, business process reengineering, and alignment of systems to organizational needs
• Experience in managing and contributing to the process of defining business requirements and requirements-driven design, analysis of regulatory matters for systems and information security, and definition of priorities and measurement of project effectiveness.
• Proven ability to prepare and deliver briefings, lead discussions, and facilitate workshops.
• Effective in dynamic, fast-changing mission and regulatory environments.

Qualifications: BS in Cloud Computing with 8 years of Experience