WHAT DOES A TECHNOLOGY DO?

Published: Dec 24, 2025 - The Technology Professional develops, implements, and maintains technical solutions to support business objectives and improve operational efficiency. This role requires strong analytical skills, expertise in relevant technologies, and the ability to collaborate with cross-functional teams to deliver innovative systems and applications. The individual also ensures technical compliance, troubleshoots complex issues, and continuously enhances system performance through proactive monitoring and updates.

A Review of Professional Skills and Functions for Technology

1. Technology Architect Responsibilities

  • Creative Problem Solving: Invent novel approaches and figure out what to do when ready-made processes or techniques are inadequate.
  • Pattern Recognition: Find patterns between disparate, seemingly unrelated sources, anticipating innovative ways to build and position new business ideas.
  • Personal Growth: Continuous personal development with the team and a desire to learn from others.
  • Team Collaboration: Collaboration as a mechanism for self-improvement.
  • Strategic Experimentation: Layer together experimentation with other research, testing, and metrics to reveal strengths and flaws in the current strategy and devise a clear path forward.
  • Opportunity Evaluation: Serve with the team of Technical Architects in evaluating new opportunities and products.
  • Solution Balancing: Balance technological solutions against practical business opportunities.
  • Rapid Prototyping: Develop rapid prototyping plans and guide the team from ideation to initial build.
  • Opportunity Modeling: Build models to assess the technical, economic, and market potential of the opportunities.
  • Industry Analysis: Provide detailed fact-finding, research, and analysis on any industry-related activities.
  • Insight Communication: Communicate findings through reports and presentations to stakeholders and executives.
  • Cross-Functional Advisory: Work with peers across BUs and Corporate Strategy to advise, assess, and develop opportunity areas into new growth business and investment opportunities.

2. Technology Consultant Accountabilities

  • Technical Support: Support technical items for customer integrations to ensure a successful and timely launch.
  • Platform Explanation: Explain the technical and functional aspects of the API platform, as well as communicating status on technical deliverables.
  • Subject Expertise: Established as a subject matter expert in technology, the API, and building out an integration for an investment application.
  • Platform Demonstration: Provide demonstrations and consultations on how to best leverage the Alpaca platform, including discovery/design workshops to inform on successful integration plans.
  • Internal Coordination: Coordinate internally with product/engineering teams to inform product priorities, stay updated on development timelines, and communicate updates on customer deliverables.
  • Technical Clarity: Drive technical clarity for the enterprise customers, whether it means chasing down answers internally, diagramming flows, or designing solutions.
  • Product Feedback: Ensure product feedback is properly synthesized and communicated to product and engineering teams consideration given to the product roadmap.
  • Sales Support: Support the sales team with technical advice and actively drive the technology evaluation stage of prospective enterprise customers.

3. Technology Coordinator Functions

  • Network Management: Manages and maintains the District’s computer networks, including computers, network, power, hardware, software, and upgrades.
  • Hardware Installation: Upgrades and installs computer hardware and instructional software, and programs on all local computers.
  • System Troubleshooting: Installs, troubleshoots, and maintains all computer and network problems and makes repairs.
  • Material Assistance: Assists teachers and administration in the selection of electronic and printed educational materials.
  • Technology Administration: Acts as District network administrator and technology liaison for the District.
  • Report Management: Completes state reports and assists administrators with running state reports.
  • Project Budgeting: Assists in budgeting and costing out technological projects or equipment.
  • Resource Cataloging: Maintains a comprehensive and efficient system for cataloging all educational technology resources and materials, and instructs teachers and students on the use of systems.
  • Equipment Maintenance: Maintains and makes repairs to all computer and cell phone equipment.
  • Equipment Inventory: Orders and inventory all technology equipment, as the budget allows.
  • Staff Training: Assists with training of all personnel in the use of the computer network and all of its applications, including student work and training, e-mail use, internet access, etc.
  • System Documentation: Organizes and writes systems documentation and inventories.

4. Technology Delivery Lead Overview

  • Governance Leadership: Lead governing routines for updates, risks, and escalations
  • QA Governance: Lead the governance of QA reviews when escalated to the GMOT PMO
  • Jira Management: Lead in the governance of the JIRA, including deliverable reporting, risks and issues reporting, and project/program management
  • Artifact Creation: Assist in the creation of project artifacts/workflows, such as providing templates and best practices to support the PMO operating model
  • Program Training: Train of program, Project Managers, and Key Tech contacts, both across Technology (GMOT) and Operations (GMO)
  • Workflow Automation: Drive automation/tooling to streamline work
  • Analytics Reporting: Provide analytics, reporting/controls by using tools such as Excel/PPT, JIRA, SP, web, Tableau, etc.

5. Technology Director Details and Accountabilities

  • Process Collaboration: Collaborate with other functional managers (e.g., Business Analysis, Quality Control, Project Management) to continuously improve software delivery processes
  • Career Development: Manage the career development of tech team members, e.g., Solution Architects, Technical Architects, and Technical Managers, including regular performance reviews
  • Talent Recruitment: Assist in the recruitment of new team members through interviews and technical testing
  • Configuration Management: Create an efficient software configuration management process, including source control, automated unit testing, and continuous integration
  • Design Review: Regular review of software design, including the overall architecture, infrastructure, components/services, class model, and code
  • Hands On: Hands-on involvement in coding and system configuration
  • Technical Guidance: Provide technical guidance and coaching to the tech team
  • Resource Management: Technical resource management across all project engagements
  • Proposal Support: Assist with quotations and proposals, in terms of the high-level technical solution, estimation, and staffing plan
  • Solution Communication: Present and communicate complex technical solutions to internal and client stakeholders
  • Technology Research: Research and development of new technologies and capabilities
  • Leadership Reporting: Report to CTO/Technology Leader

6. Technology Lead Tasks

  • Strategic Support: Work with the Technology Director on strategic initiatives and campaign work.
  • Technical Scoping: Scope the technical components of the overall solution accurately.
  • Process Enforcement: Enforce the development process and ensure appropriate project documentation.
  • Development Support: Provide hands-on development support to the project team.
  • Architecture Contribution: Contribute to solution architecture designs and lead code reviews.
  • Complexity Understanding: Understand technical complexities of multi-tiered web solutions and ensure appropriate design solutions are achieved.
  • Team Liaison: Liaison to the remote development support team.
  • Creative Collaboration: Collaborate iteratively with the Creative team, creating and adjusting prototypes accordingly.

7. Technology Manager Roles

  • Project Oversight: Oversee projects, including assigning tasks, planning/tracking projects, budgeting, and status reporting
  • Infrastructure Management: Handle department infrastructure, including overseeing tool selection, department policies and strategies, and staff resource allocation and planning
  • Strategic Execution: Monitor and contribute to the organization's competitive edge by developing and executing best-in-class strategies
  • Partner Relations: Build and maintain relationships with IT team partners, which could include travel to customer operational locations
  • Strategy Review: Meet frequently with project managers, senior managers, and business managers to review strategies, tactics, and results
  • Risk Mitigation: Provide regular status updates to management, anticipating risks and working with cross-functional teams to determine mitigation plans
  • IT Strategy: Participate in the development of IT strategies and initiatives that support client objectives
  • Staff Supervision: Handle all supervisory responsibilities for staff, including conducting performance reviews, managing employee development, hiring/recommending terminations, and coaching and counseling
  • Work Environment: Ensure a positive work environment, communicate company goals and objectives, and ensure compliance with all applicable employment policies

8. Technology Project Manager Additional Details

  • Development Coordination: Work directly with the Head of Development to ensure high quality and timely delivery of development projects
  • Progress Oversight: Oversee day-to-day progress through daily standups and regular feedback with the team
  • Blocker Management: Monitor ticket progress and escalate blockers for all members of the team
  • Jira Maintenance: Ensure Jira is up to date, and data is being produced from burndown charts, velocity figures, etc.
  • Timeline Workshops: Conduct workshops with developers, Business Analysts, and QA to produce accurate project timelines
  • Stakeholder Updates: Provide regular project updates to all stakeholders throughout the project
  • Sprint Management: Conduct sprint planning and retrospectives.
  • Backlog Prioritisation: Manage backlogs and maintain optimal prioritisation
  • Resource Enablement: Ensure all resources and deliverables are in place to facilitate the team in their duties
  • Team Leadership: Take a leading role in the team and build strong relationships
  • Project Involvement: Become fully involved in all projects and understand the core purpose of each ticket
  • UAT Support: Support the Business Analyst in conducting UAT

9. Technology Specialist Essential Functions

  • Strategy Understanding: Understand the company's direction and strategy for hybrid working
  • Technology Implementation: Complete the implementation of the technological installations that will be used to perform the tests for the development of a call for tenders
  • Problem Diagnosis: Diagnose problematic situations, intervene, and get involved in the resolution of complex problems by ensuring the implementation of solutions
  • Expert Interaction: Understand and interact with experts in networking, security, and Active Directory to resolve audiovisual integration issues
  • Tender Development: Contribute, through expertise, to the development of the call for tenders
  • Technology Exploration: Continue to explore audiovisual technologies, establish links with suppliers, and produce recommendations
  • Equipment Planning: Participate in the planning and installation of equipment to be used in the new tower.
  • Mandate Follow-up: Perform follow-ups related to the mandate
  • Issue Documentation: Document findings, problems, and solutions
  • Knowledge Transfer: Prepare and share the transfer of knowledge to the permanent resource who will join the team

10. Technology Strategy Manager General Responsibilities

  • Use Case: Shaping and driving ‘use case’ thinking for complex projects and delivery engagements, being able to take complex concepts and engage clients by demonstrating clear benefits
  • Solution Design: Shaping solution designs following a structured methodology for the project team
  • Infrastructure Definition: Defining advanced infrastructure requirements and working with Business Analysts/Project Managers to deliver projects on time and within budget
  • Architecture Alignment: Working with clients and internal teams to ensure that they have a clear understanding of architecture and design proposals at an appropriate level
  • Technology Solutions: Proposing technology-led solutions and strategies to solve an array of client problems, key focus on the application and deployment of both marketing and advertising technologies
  • Efficiency Creation: Creating measurable efficiency and media effectiveness through the application of technology and data
  • Client Influence: Proactively influencing clients’ decisions through assessing alignment between strategy and client capability

11. Technology Support Specialist Roles and Details

  • IT Support: Work closely with the outsourced IT provider to support 1st/2nd line level IT issues
  • Incident Support: Provide quality onsite and remote support for incidents and requests
  • User Provisioning: Provision and deploy users on multiple platforms (Office 365/Azure/AD, etc.)
  • SOP Documentation: Document and update Standard Operating Procedures for IT systems
  • Ticket Management: Manage, schedule, and record work using service desk ticketing tools (PSA)
  • Device Configuration: Build and configure company user devices to the standard build.
  • Asset Management: Be responsible for the client's IT asset register
  • Systems Training: Deliver systems training (SharePoint, Mimecast, O365, etc.)
  • Project Assistance: Assist the Group Systems Support Manager in systems projects

12. Technology Trainer Duties and Roles

  • Technology Training: Train amazing humans on some cutting-edge technology.
  • Concept Simplification: Take complex subjects and explain them to non-technologists.
  • Training Research: Use research and other customer data to identify and anticipate training needs for an organization
  • Technology Recommendation: Recommends the use of new technologies for the delivery of training
  • Training Facilitation: Facilitate training for groups and individuals on all types of technology
  • Feedback Evaluation: Evaluate customer feedback and tailor training content to better align
  • Goal Development: Helps to develop methods to meet or exceed usage goals
  • Customer Engagement: Engage in conversations with customers and technical resources to assist in training and remove blockers to learning
  • Methodology Experimentation: Tinker with training methodologies to see what works, the organization and its customers
  • Decision Support: Help make better decisions, empower the people, and solve problems
Relevant Information
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