Job Summary: 

• Provide specialist product Proof of Concept (POC) and User Acceptance Testing (UAT) to customers on all relevant products/solutions to achieve increased sales
• Support key initiatives to help achieve the iMC (Intelligence Machine Control) budget sales for new equipment
• Create internal new product and solution support documentation, including user manuals, “Train the Trainer” manuals, machine setup and calibration, troubleshooting, and (PDI) Pre-delivery Inspection and (LOP) Local Option requirements
• Support Construction and Utility Sales Managers and Representatives to sell Smart Construction Intelligence Machine Control and solutions
• Conduct specified training, handovers, and field days for new technology releases and demonstrations for all product lines and applications
• Actively participating and supporting the implementation of a support ticketing/management system
• Proactively partner and engage on assigned cross-functional customer-centric projects 

Skills on Resume: 

• Proof Testing (Hard Skills)
• POC Delivery (Hard Skills)
• UAT Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Product Training (Hard Skills)
• Sales Support (Soft Skills)
• Tech Demonstration (Hard Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary: 

• Deliver high-quality architecture solutions for large multi-generational programs
• Adhere to and help create enterprise security principles and standards based on industry best practices
• Create and maintain the target application architecture and blueprints, along with strategic roadmaps
• Maintain reference architecture and define shared application components, platforms, interfaces, and development tools
• Develop prototypes of the system design and work with database, operations, technical support, and other IT areas
• Plan and lead proof of concepts (POCs) in support of new technology and/or new design approaches
• Provide high-level design choices and recommendations based on architecture alternative analysis
• Effectively communicate designs and solutions in multiple forums and to various audiences, including technology and business stakeholders.
• Collaborate with other security architecture resources within the organization and enterprise
• Offer technical guidance on technical standards, Cloud security practices, tools, or platforms

Skills on Resume: 

• Architecture Design (Hard Skills)
• Security Principles (Hard Skills)
• Application Blueprinting (Hard Skills)
• Reference Architecture (Hard Skills)
• System Prototyping (Hard Skills)
• POC Leadership (Hard Skills)
• Design Evaluation (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Plan scheduled maintenance of major phone switches and equipment.
• Coordinate all adds, moves, and changes for staff and residents.
• Train and lead the maintenance team when helping perform technology support duties.
• Provide computer and peripheral equipment support to residents.
• Demonstrate a constant awareness of electrical safety and safety hazards.
• Direct purchase and tracking of all telecom equipment in collaboration with PRS IT directed support partners.
• Assist with building and replacing failing or outdated desktop computers and laptops by PRS IT.
• Use PRS IT-approved software and procedure, wipe and dispose of all end-of-life PCs, laptops, mobile phones, and copiers that have internal data storage.
• Purchase and track all company-provided cellular phones using PRS IT-approved partners, plans, and devices.
• Coordinate daily tasks, reducing nonessential interruptions to an absolute minimum, ensuring completion of daily tasks, and ensuring safety.
• Work with facilities staff and departments to ensure that asset tracking systems are accurate for each communication system.
• Report all discrepancies to the Director of Facility Services.
• Support the PRS IT department in its communication needs, which include data and fiber support and design.
• Assist the renovations team in reviewing and approving the IT Matrix as part of community capital projects.

Skills on Resume: 

• Maintenance Planning (Hard Skills)
• Change Coordination (Hard Skills)
• Team Leadership (Soft Skills)
• Technical Support (Hard Skills)
• Safety Awareness (Soft Skills)
• Asset Tracking (Hard Skills)
• Equipment Procurement (Hard Skills)
• IT Collaboration (Soft Skills)

Job Summary: 

• Serve as the primary point of contact for business stakeholders, ensuring they understand products and solutions across.
• Provide education, training, and thought leadership to JLL and client teams on technology options
• Advise and influence the technology strategy throughout the entire sales cycle to ensure technology is consistently presented and connected with go-to-market, client success, and security teams, resulting in an increased win/renewal rate for the Work Dynamics business by leveraging technology
• Assists account teams in understanding where there are opportunities to engage for direct technology sales
• Maintain a thorough knowledge of client account service delivery processes, related business functions, and drivers of technology needs
• Regularly attend and participate in client meetings with CRE and IT Execs and industry events to deepen client relationships as a trusted and valued partner
• Collect the voice of the customer feedback that informs product development and enhancement
• Contribute to business development campaigns as a Corporate Real-Estate technology expert to improve the sales pipeline for the region
• Track and manage success metrics for the region, such as revenue, top of funnel, CSAT, technology sentiment, etc.
• Serve as an escalation point for accounts in the region for technology delivery across client success teams, works with individual client success teams and product teams to resolve issues

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Technology Training (Hard Skills)
• Strategy Advising (Soft Skills)
• Sales Enablement (Hard Skills)
• Process Knowledge (Hard Skills)
• Client Engagement (Soft Skills)
• Customer Insights (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Act as a hands-on leader can build a solid operational foundation, develop short and long-term strategies that drive operational excellence, and show the ability to lead and execute that vision.
• Work collaboratively with all teams within the IT group to ensure a full end-to-end solution.
• Participate in the Trading system upgrade to the latest version.
• Participate in the Trading transformation program, owning specific tasks and deliverables.
• Participate in BUAT, CUAT, and cross-functional testing for various projects/programs.
• Be able to support L2 for SME knowledge.
• Help support and improve the demand management process.
• Own some of the 3rd party vendor relationships and due diligence.
• Drive process changes to make the organization more proactive.

Skills on Resume: 

• Operational Leadership (Soft Skills)
• Cross-team Collaboration (Soft Skills)
• System Upgrades (Hard Skills)
• Project Delivery (Hard Skills)
• Testing Support (Hard Skills)
• L2 Support (Hard Skills)
• Demand Management (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Supports strategic design and maintenance of systems, inclusive of complementary applications and integrations.
• Acts as an internal champion for applicable systems, identifying, recommending, and implementing continuous improvements to support daily activities.
• Accountable for gathering, translating, and analyzing requirements, business process development, documentation of functionality, and the stewarding through of any resulting development, testing, and validation in relevant systems.
• Trains and provides education to other users for optimal system utility and to increase the adoption and use of relevant technologies.
• Supports the development and maintenance of best practices, SOP documentation, and governance models.
• Coordinates the delivery of multiple web content-related project deliverables and establishes clear communication among team members and company stakeholders.
• Develops and maintains standards for web processes for content contributors.
• Provides management of Agile processes, establishing Sprint governance and work prioritization/allocation.
• Develops and automates weekly, monthly, and quarterly reporting and prepares ad hoc metric reports for leadership and functional teams to measure performance.

Skills on Resume: 

• System Design (Hard Skills)
• Process Improvement (Soft Skills)
• Requirements Analysis (Hard Skills)
• User Training (Soft Skills)
• SOP Development (Hard Skills)
• Project Coordination (Soft Skills)
• Web Standards (Hard Skills)
• Agile Management (Hard Skills)

Job Summary: 

• Understand the organization’s demand for Infor/Lawson security, integration, and reporting work, to allocate it appropriately to the skills and capacity of other team members, and to provide oversight to ensure the quality and timeliness of this work
• Maintain current knowledge in Infor and related technologies and techniques, and provide leadership to team members in the innovative application of such to the needs of the organization to set the technical direction of the team
• Interface with other functional support groups in the planning and execution of work involving areas of responsibility.
• Lead the implementation of process improvement initiatives and create an environment that emphasizes continuous improvement and lean operations.
• Architectural design, construction, and implementation using current ITG best practice technologies.
• Collaborative design and development with business owners and business analysts.
• Problem analysis, diagnosis, and implementation of resolutions
• Performance monitoring and tuning of integration aspects.
• On-call support for relevant systems, jobstreams, and processes
• Capacity planning, monitoring, and upgrade implementation
• Software upgrade planning and implementation

Skills on Resume: 

• Work Allocation (Soft Skills)
• Technical Leadership (Soft Skills)
• Cross-team Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• System Architecture (Hard Skills)
• Collaborative Development (Soft Skills)
• Problem Resolution (Hard Skills)
• Performance Tuning (Hard Skills)

Job Summary: 

• Map industry value chains and keep abreast of market and technology trends
• Scout for technologies and expertise to address the technological and innovation needs of local enterprises and public agencies
• Curate technologies that are aligned with current industry needs and technology trends that can address gaps and opportunities in companies’ product and technology roadmaps
• Disseminate technologies to companies with the objectives to create awareness and catalyse adoption via well-designed events or as Tech Offers on IPI’s platform, IPI partners’ platforms, and any other adequate means
• Provide technology partners with insights on industry trends, needs, and collaboration models
• Develop technical content to generate leads and showcase the depth of IPI’s technical knowledge to catalyse innovation adoption
• Organise and execute industry engagement activities/events to catalyse innovation adoption and reinforce IPI’s role as a neutral and trusted innovation partner
• Account-manage technology partners and multipliers
• Work with the Innovation Managers and Innovation Advisory (IA) team to provide end-to-end innovation services to local enterprises

Skills on Resume: 

• Value Mapping (Hard Skills)
• Tech Scouting (Hard Skills)
• Trend Curation (Hard Skills)
• Tech Dissemination (Soft Skills)
• Industry Insights (Hard Skills)
• Content Development (Hard Skills)
• Event Management (Soft Skills)
• Partner Management (Soft Skills)

Job Summary: 

• Project lead for IT business-related application development projects and post M&A implementation projects
• Participate in the definition of business requirements related to IT projects
• Define project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Align the proposed solution with the Architecture roadmap
• Safeguard compliance with security requirements
• Coordinate internal and external resources for the smooth execution of multiple projects
• Plan, follow-up, risk analysis, and reporting of ongoing projects
• Track project performance, specifically to analyse the successful completion of short and long-term goals
• Manage the relationship with relevant project stakeholders, i.e. project owner and the steering committee

Skills on Resume: 

• Project Leadership (Soft Skills)
• Requirements Analysis (Hard Skills)
• Scope Definition (Hard Skills)
• Architecture Alignment (Hard Skills)
• Security Compliance (Hard Skills)
• Resource Coordination (Soft Skills)
• Risk Analysis (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Manage application and system patching, analysing vulnerabilities, and mitigating against impacts.
• Perform data analytics with timely, concise, and insightful reporting skills.
• Manage service protection activities.
• Lead creation of deployable software content for the managed desktop estate within accepted measures.
• Verify software licence requirements and entitlement for in-scope software products.
• Manage incidents relating to the application packaging process and products.
• Manage the delivery of software retirement and rationalisation.
• Lead service improvement plans, in line with strategic direction.
• Manage request fulfilment through a service ticketing system with regular, meaningful updates, which include iCare and Triage controls.

Skills on Resume: 

• Patch Management (Hard Skills)
• Data Analytics (Hard Skills)
• Service Protection (Hard Skills)
• Software Deployment (Hard Skills)
• License Verification (Hard Skills)
• Incident Management (Soft Skills)
• Software Retirement (Hard Skills)
• Service Improvement (Soft Skills)

Job Summary: 

• Provide deeper knowledge of the service and its applications to support incidents, problems, and service requests fulfillment.
• Triage of cases that cannot be resolved and allocation to the relevant support team.
• Coordinate with resolver groups such as business support teams, Lamwork’s group technology, and 3rd party support teams.
• Convert incidents into problems and manage problems to long-term resolution, and prioritise delivery to maximise service outcomes and change capacity available
• Coordinate the recording and reporting of service performance. 
• Coordinate the execution of regular service reviews, action completion, and escalations.
• Seek input from customers and colleagues (including 3rd parties and Level 3 support) to identify and support the resolution of service improvement opportunities
• Support the running of user groups with market representatives, product owners, business teams, and other relevant support functions.
• Partake in the continuous service improvement process and ensure that customer satisfaction

Skills on Resume: 

• Service Expertise (Hard Skills)
• Case Triage (Hard Skills)
• Team Coordination (Soft Skills)
• Problem Management (Hard Skills)
• Performance Reporting (Hard Skills)
• Service Reviews (Soft Skills)
• Improvement Identification (Soft Skills)
• User Engagement (Soft Skills)

Job Summary: 

• Train amazing humans on some cutting-edge technology
• Take complex subjects and explain them to non-technologists.
• Use research and other customer data to identify and anticipate training needs for an organization
• Recommends the use of new technologies for the delivery of training
• Facilitate training for groups and individuals on all types of technology
• Evaluates customer feedback and tailors training content to better align
• Helps to develop methods to meet or exceed usage goals
• Engages in conversations with customers and technical resources to assist in training and remove blockers to learning
• Help to make better decisions, empower the people, and solve problems

Skills on Resume: 

• Training Delivery (Hard Skills)
• Concept Simplification (Soft Skills)
• Needs Analysis (Hard Skills)
• Tech Recommendation (Hard Skills)
• Group Facilitation (Soft Skills)
• Content Adjustment (Hard Skills)
• Usage Optimization (Soft Skills)
• Customer Engagement (Soft Skills)