WHAT DOES AN INFORMATION TECHNOLOGY SPECIALIST DO?

Published: Sep 29, 2025 - The Information Technology Specialist manages the maintenance, repair, configuration, and deployment of hardware and endpoint devices while ensuring smooth operation and support for end-users. This role involves evaluating and recommending hardware solutions, troubleshooting complex technical issues, and providing responsive support through the Help Desk and direct requests. The Specialist also participates in project implementations, conducts user training, and develops strategies for device lifecycle management and remote support technologies.

A Review of Professional Skills and Functions for Information Technology Specialist

1. Information Technology Specialist Key Accountabilities

  • System Evaluation: Assess the functionality and efficiency of systems.
  • Security Management: Implement and maintain security measures.
  • Technical Support: Administer technical support to employees.
  • Software Installation: Install and upgrade company software and hardware.
  • Process Improvement: Recommend software and process upgrades and improvements to management.
  • Issue Handling: Handle Tier I and Tier II user issues and escalate to the manager.
  • System Operations: Support protocols, perform map changes, manage code deployments, and monitor performance.
  • Project Support: Provide support for new projects.
  • IT Support: Support the overall IT needs of the company.
  • Data Security: Handle sensitive and confidential client and employee information securely and with maturity.

2. Information Technology Specialist General Responsibilities

  • Problem Solving: Diagnose, troubleshoot, and resolve hardware, software, and other system and network problems.
  • Software Management: Configure and maintain email applications and virus protection software.
  • Account Administration: Manage user accounts, password resets, and permission changes.
  • User Training: Provide user instruction and training on software, hardware, and network features.
  • Hardware Maintenance: Install and perform routine maintenance on PCs, printers, hardware, and software.
  • System Maintenance: Perform maintenance, security setup, and email creation.
  • Asset Management: Maintain an inventory of IT equipment and software license information.
  • Data Recovery: Assist with data backups and disaster recovery operations.
  • Data Handling: Import and export data in various formats to support the collection and delivery of on-demand reports.
  • System Testing: Construct and use sample data to test for system failures.

3. Information Technology Specialist Role Purpose

  • Equipment Support: Troubleshoot, support, and repair IT equipment and network malfunctions.
  • Issue Resolution: Investigate, diagnose, and resolve computer hardware and software issues.
  • Server Maintenance: Maintain and perform scheduled upgrades for Windows and Linux servers and workstations.
  • Infrastructure Management: Monitor and manage both virtual and physical server infrastructures, including VMware and Hyper-V.
  • Network Maintenance: Perform routine maintenance on network systems to ensure stability and security.
  • Database Optimization: Optimize SQL databases to maximize performance and efficiency.
  • Data Processes: Develop and enhance data retrieval processes from payroll databases to improve reporting accuracy.
  • Tool Development: Design and build internal tools to streamline departmental workflows.
  • Application Support: Provide technical support to department managers on specialized software applications.
  • Network Support: Deliver network support services to ensure connectivity and system reliability.

4. Information Technology Specialist Essential Functions

  • Installation: Install new software and hardware components.
  • System Evaluation: Regularly evaluate IT systems to ensure they meet necessary demands.
  • Network Analysis: Analyze workflow and security requirements and establish the network.
  • Policy Development: Define policies and procedures for the network.
  • Network Monitoring: Monitor and analyze the network and troubleshoot problems.
  • Security Management: Implement, monitor, and evaluate security protocols.
  • Network Upgrades: Test, evaluate, and install network enhancements to keep the network updated.
  • Data Security: Ensure data storage is safe and secure.
  • Issue Resolution: Resolve IT system and software issues for coworkers.
  • User Education: Educate coworkers on network security and best practices for computer usage.
  • Network Support: Support the day-to-day operations of the computer network.

5. Information Technology Specialist Additional Details

  • System Configuration: Install and configure software and computer systems.
  • Issue Resolution: Troubleshoot and resolve software and hardware issues.
  • Account Setup: Establish accounts for new users and assist with password or login problems.
  • System Monitoring: Monitor and maintain computer systems and networks.
  • Service Response: Respond promptly to service issues and requests.
  • Technical Support: Provide technical support across the company, repair and replace equipment.
  • Customer Support: Respond to customer requests for software or program needs and deliver requested programs promptly.
  • Programming: Code, test, and troubleshoot programs using the appropriate hardware, database, and programming technology.
  • Bug Fixing: Work on minor bugs.
  • Software Maintenance: Maintain existing software programs and implement approved changes by developing detailed programming logic and coding modifications.
  • Performance Monitoring: Monitor the performance of internal systems and take corrective action based on user consultations.

6. Information Technology Specialist Roles

  • Customer Analysis: Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction.
  • Account Management: Manage user network accounts, reset network passwords, and resolve firewall issues.
  • Technical Assistance: Provide technical assistance and support to customers.
  • Order Support: Work with customers on software and hardware orders and resolve integration and configuration issues.
  • Feasibility Studies: Conduct feasibility studies to identify and analyze network failures.
  • Process Analysis: Analyze complex processes and unusual problems related to the design of MIS and application software technology.
  • System Maintenance: Implement updates, patches, and preventative maintenance to minimize downtime.
  • Security Support: Support network security practices and enforce access control policies.
  • Team Collaboration: Collaborate with internal teams to optimize IT processes and workflows.
  • Infrastructure Support: Assist in planning and executing small-scale IT infrastructure improvements.

7. Information Technology Specialist Tasks

  • Help Desk Support: Monitor inbound help desk requests and provide first-level technical support for system users.
  • Image Management: Build and maintain PC and laptop images.
  • Remote Support: Collaborate with Systems Administrators and IT Security to support and maintain a remote workforce.
  • Account Administration: Set up, modify, and remove user accounts.
  • Problem Resolution: Track, research, and resolve system problems to ensure timely resolution, escalating issues to the Systems Administrator.
  • Hardware and Software Maintenance: Install, maintain, and repair computer hardware and software, and troubleshoot both hardware and software issues.
  • AV Management: Manage audiovisual setups across the organization.
  • Project Assistance: Assist the IT Manager with projects and technical issues.
  • Query Handling: Handle IT help desk queries and ensure effective issue resolution.
  • Manager Support: Provide relief for the IT Manager during absences.

8. IT Specialist Details and Accountabilities

  • Technical Troubleshooting: Troubleshoot and resolve technical problems.
  • Issue Escalation: Escalate critical problems to IT team members or third-party vendors.
  • AIOps Implementation: Implement AIOps platforms to reduce routine maintenance on equipment, network infrastructure, and applications.
  • Database Automation: Automate database maintenance and monitoring.
  • System Integration: Integrate all maintenance systems into a DevOps monitoring platform.
  • DevOps Reporting: Use the DevOps platform to update maintenance logs and daily activity reports.
  • Security Management: Maintain data security requirements and manage individual security and access privileges.
  • Workstation Maintenance: Install hardware and software, and perform maintenance on PC and Mac workstations.
  • IT Strategy Support: Plan and assist the CIO with overall helpdesk and IT strategies and implementations.
  • System Improvements: Make changes and improvements and correct problems affecting applications, systems, and programs.
  • Access Administration: Act as systems access administrator for all claims-specific applications.

9. Information Technology Specialist Overview

  • IT Infrastructure: Maintain and develop the office IT infrastructure.
  • System Operations: Ensure the continuous operation of office systems and resolve operational problems.
  • Server and Network Support: Support servers, network infrastructure, and communication channels.
  • User Support: Provide technical support to users.
  • Monitoring Systems: Organize and maintain monitoring systems for network and server infrastructure and communication channels.
  • Infrastructure Monitoring: Monitor IT infrastructure to ensure stability and performance.
  • Vendor Management: Settle disputes with providers on controversial issues.
  • Procurement Planning: Plan and organize procurement of IT equipment and components.
  • Emergency Management: Notify stakeholders about emergencies and eliminate accidents.
  • Conference Support: Organize and support audio and video conference connections.
  • Future Planning: Help identify future IT support needs and contribute to building a support team.

10. Information Technology Specialist Job Description

  • Asset Management: Manage IT assets and coordinate effectively with external vendors.
  • Compliance Oversight: Oversee SOC2 and HIPAA compliance programs, ensuring IT internal controls are maintained.
  • Cloud Administration: Administer and support the organization’s cloud IT infrastructure, including Google Workspace, Confluence, Slack, and related platforms.
  • Help Desk Support: Provide daily help desk support to resolve internal team issues.
  • MDM Management: Maintain and enhance the company’s mobile device management (MDM) solutions.
  • Sales Support: Assist the sales team by delivering technical demonstrations for prospective customers.
  • Solution Development: Develop tailored solutions based on client requirements and business needs.
  • Project Management: Plan, organize, and execute IT-related projects with clear milestones.
  • Software Installation: Install and configure software solutions across multiple customer environments.
  • Application Maintenance: Provide ongoing maintenance and updates for client-deployed applications.
  • Customer Training: Deliver training sessions to guide customers after software or system installations.

11. Information Technology Specialist Functions

  • Technical Support: Provide first-line technical support by responding to user queries via phone and email.
  • Infrastructure Reliability: Ensure stability and reliability across IT infrastructure components.
  • Issue Ownership: Take ownership of user issues and drive proactive problem resolution.
  • Service Administration: Administer IT services and elements, including Active Directory, domain controllers, servers, storage, backups, and workstations.
  • Network Oversight: Oversee corporate IT networks across headquarters and additional locations.
  • Equipment Management: Manage IT equipment such as laptops, printers, and networking devices.
  • AV Support: Maintain and support conference room audiovisual (AV) systems.
  • Onboarding and Offboarding: Handle onboarding and offboarding processes, ensuring proper hardware allocation and system access.
  • Problem Resolution: Troubleshoot and resolve both hardware and software-related IT problems.
  • Documentation: Maintain accurate documentation of IT assets, configurations, and support activities.

12. Information Technology Specialist Accountabilities

  • Troubleshooting: Provide software and hardware troubleshooting for end-users.
  • Technical Training: Deliver technical training on software and hardware to end-users.
  • Hardware Deployment: Set up and deploy hardware for end-users.
  • Device Management: Perform device setup, restore, and coordinate repair of PC and Mac devices.
  • Inventory Tracking: Track inventory of computers, mobile devices, and peripherals across multiple locations.
  • Inventory Management: Oversee replenishment and procurement of inventory for all locations.
  • Conference Support: Troubleshoot video conferencing software, hardware, and equipment to ensure smooth video and VOIP calls.
  • Process Communication: Work with Office Managers to provide status updates on new and existing process changes affecting technology operations in their offices.
  • Process Improvement: Assist in streamlining processes to enable the achievement of organizational goals.

13. Information Technology Specialist Job Summary

  • IT Support: Provide first-line IT support and troubleshooting for end-user questions and requests.
  • Application Development: Deliver database and application development as well as ongoing support.
  • Network Monitoring: Monitor network activity to identify bandwidth peaks, issues, and prepare monthly performance reports.
  • User Liaison: Act as liaison between end users and AgFirst Customer Support and Technology Teams.
  • Onboarding and Offboarding: Support onboarding and offboarding processes by managing IT equipment, network, and email access.
  • System Configuration: Configure and maintain desktop and laptop systems, including base images and desktop imaging solutions.
  • Patch Management: Apply updates and patches across Windows desktop and server environments.
  • Communication: Communicate network outages, system updates, and relevant policy or procedural changes to the Association.
  • Contract Management: Independently serve as a Contracting Officer Representative (COR) or Program Official on multi-million-dollar strategic contracts and interagency agreements.
  • Performance Oversight: Oversee contract performance to ensure mission-aligned outcomes.

14. Information Technology Specialist Responsibilities

  • Customer Support: Respond to customer requests for assistance with deployed hardware and software.
  • Device Management: Deploy, maintain, and troubleshoot laptops and desktops both remotely and onsite.
  • Mobile Support: Troubleshoot mobile equipment, including tablets and smartphones.
  • Software Assistance: Assist customers with questions and issues regarding the use of industry-standard commercial off-the-shelf (COTS) software applications.
  • Video Conferencing Support: Provide support for video conferencing systems and customer support for video conferences, with Cisco knowledge preferred.
  • Active Directory Management: Manage Active Directory (AD), including creating and modifying user settings.
  • Team Collaboration: Work collaboratively as part of a team, sharing duties with other IT personnel throughout the company.
  • Technology Ownership: Work with multiple technology platforms and take ownership of portions of those technologies.
  • Project Coordination: Coordinate project actions with the IT Service Manager, IT staff members, vendors, technical representatives, and internal and external clients.
  • Ticket Management: Use the ServiceNow ticketing system effectively for incident management, customer interaction, and follow-up.
  • Network Monitoring: Monitor the Network Operations Center.
  • Task Execution: Perform additional tasks as directed by the IT Service Manager.

15. Information Technology Specialist Details

  • Project Leadership: Participate in and lead projects, tasks, and activities that promote involvement across roles, increase performance and efficiency, reduce costs, and improve processes across the organization.
  • IT Liaison: Operate as the IT liaison with team members from various departments and levels to understand business and technical needs.
  • Meeting Management: Lead project meetings and track project deliverables.
  • Requirement Gathering: Take responsibility for eliciting requirements.
  • Process Design: Create technical process flows.
  • Requirement Collaboration: Collaborate and assist with creating functional requirements and technical designs.
  • Solution Development: Participate in developing solutions.
  • Test Planning: Write test plans and use cases for Quality Assurance (QA) and User Acceptance Testing (UAT).
  • Testing: Perform QA and UAT functions.
  • Implementation Coordination: Coordinate implementations and go-live of solutions.
  • Policy Compliance: Ensure adherence to IT policies and procedures.

16. Information Technology Specialist Duties

  • Configuration Management: Establish, maintain, and perform configuration management for customer and corporate LANs and WANs.
  • System Administration: Provide network and systems administration support in compliance with IT regulations.
  • Security Planning: Develop and implement an Information System Security Plan (ISSP) to meet security requirements.
  • Hardware Maintenance: Test and maintain network and computer hardware to ensure operational reliability.
  • Software Management: Install, update, and monitor software systems to support business needs.
  • Email Administration: Manage internal and external email platforms and ensure the availability of Microsoft Outlook services.
  • Technical Coaching: Deliver technical coaching to staff to strengthen operational knowledge.
  • Documentation Management: Design, maintain, and update technical documentation for systems and processes.
  • Technology Advancement: Monitor technology trends and apply relevant advancements to improve system performance.
  • Technical Support: Provide daily technical support to resolve user and infrastructure issues.
  • Procurement: Submit procurement requests for IT equipment and software.
  • Reporting: Prepare and deliver status reports on system performance and ongoing activities.

17. Information Technology Specialist Roles and Details

  • ISSO Role: Serve as the Information Systems Security Officer (ISSO) for Special Access Programs (SAPs).
  • DAO Support: Support the Delegated Authorizing Official (DAO) ISSM for the appointed Authorizing Official (AO).
  • System Administration: Perform system administration tasks.
  • System Management: Plan and coordinate the installation, testing, modification, upgrading, operation, troubleshooting, and maintenance of hardware and software systems.
  • Security Awareness: Manage and implement the Information System Security Awareness Program.
  • Compliance Inspection: Conduct cybersecurity policy compliance inspections in support of Inspector General (IG) activities.
  • Cybersecurity Reviews: Coordinate cybersecurity inspections, tests, and reviews.
  • Requirement Analysis: Understand requirements and recommend design or solution approaches.
  • Architect Collaboration: Collaborate with business and technical architects to refine project deliverables.
  • Customer Engagement: Conduct meetings with customers for requirements gathering, document reviews, status updates, and issue resolution.
  • Agile Support: Work with offshore and onsite Agile delivery teams, providing technical or functional guidance.
  • Team Collaboration: Collaborate closely with IT teams and business functional teams to ensure alignment and successful delivery.

18. Information Technology Specialist Responsibilities and Key Tasks

  • Software Coordination: Assist in identifying and coordinating the planning and implementation of software platforms, data services, and information products.
  • Onboarding Support: Coordinate new hire training orientations, software and program setup, customization, and ongoing support.
  • Legal Training: Conduct training for new lawyers and staff on legal software and systems relevant to their positions.
  • Seminar Coordination: Coordinate ongoing training seminars for lawyers and staff on legal and desktop software programs.
  • Telephony Management: Train staff on the firm’s telephone system (Cisco Jabber), manage telephone maintenance, and update the internal telephone listing.
  • Equipment Training: Conduct training sessions with new staff on the firm’s printers, scanners, and photocopiers.
  • Library Orientation: Provide orientation for lawyers and students on library and online legal research resources, and maintain physical library books and loose-leaf inserts.
  • Precedent Updates: Update precedents with regular updates and revisions.
  • Legal Software Support: Provide legal software support and training for PC Law, TimeMatters, Worldox, Summation, ACL, ALF, E-Convey, Divorcemate, and other systems.
  • Intranet Maintenance: Maintain intranet content related to telephone listings, training precedents, and policies.
  • Technology Recommendations: Provide recommendations regarding software and technology.
  • Device Support: Provide support, assistance, and troubleshooting to desktop, laptop, tablet, and smartphone users under the IT Manager’s direction.
  • System Assistance: Assist the IT Manager with installing, upgrading, and troubleshooting operating systems, servers, and security-related issues.

19. Information Technology Specialist Duties and Roles

  • Manufacturing Solutions: Provide solutions to device-related manufacturing problems.
  • System Maintenance: Maintain newly installed and legacy computer, network, hardware, and software systems, and troubleshoot software, hardware, and network issues while ensuring disaster recovery preparedness.
  • Technical Optimization: Introduce, maintain, and optimize technical solutions for existing systems.
  • System Upgrades: Upgrade or innovate operating systems with automation solutions to achieve Industry 4.0 goals.
  • Capability Improvement: Analyze, design, and implement short- and long-term solutions to improve manufacturing capabilities.
  • Process Programming: Implement programming initiatives to enhance manufacturing equipment and processes.
  • Operational Support: Provide support to 24/7 operations, including working outside normal hours or shifts.
  • Project Reporting: Deliver project updates through presentations to leadership.
  • Collaboration: Collaborate with operators, area specialists, and leadership to gather feedback and create opportunities that address manufacturing line needs.
  • Software Development: Lead enterprise-grade software development projects using agile processes, working with container technologies, microservices, cloud environments, and Java/JavaScript.

20. Information Technology Specialist Roles and Responsibilities

  • SOC Operations: Serve as a Watch Officer in a Security Operations Center (SOC).
  • Security Monitoring: Monitor and analyze the agency's IT security posture on a 24/7/365 basis.
  • Incident Analysis: Identify anomalous activities and ensure incidents are correctly analyzed, defended, investigated, and reported.
  • Incident Response: Detect, analyze, and respond to cybersecurity incidents using technology solutions and established processes.
  • System Monitoring: Monitor and analyze activity across networks, servers, endpoints, databases, applications, websites, and other systems.
  • Forensics Support: Support incident response teams by monitoring security configurations, malware forensics capabilities, and mitigation decisions.
  • Team Coordination: Work closely with organizational incident response teams to ensure security issues are addressed quickly upon discovery.
  • Requirement Leadership: Lead teams in providing requirements to external program and project managers.
  • Project Support: Gather project-related data and information, conduct project reviews, solicit feedback, and participate in meetings and conferences.
  • Collaboration: Collaborate with system owners and operators to ensure effective security monitoring and remediation actions.
  • Security Reporting: Develop and review agency IT security reports, advisories, and SOC-related products for release to appropriate groups.

21. Information Technology Specialist Key Accountabilities

  • ISSM Leadership: Serve as the AFRL/PRS Senior Information System Security Manager.
  • IA and COMPUSEC: Analyze, evaluate, and implement all aspects of IA and COMPUSEC for Phillips Research Site (PRS), encompassing AFNET, DREN, and non-AFNET stand-alone enclaves.
  • Certification & Accreditation: Review, analyze, and validate Certification and Accreditation (C&A) packages, including Assessment and Authorization (A&A) packages.
  • Policy Guidance: Provide cybersecurity policy guidance and compliance recommendations to IT management, staff, programs, and customers.
  • COMSEC Management: Serve as the Communications Security (COMSEC) Manager for all cryptographic activities, including managing the Cryptographic Access Program (CAP).
  • AFEKMS Program: Implement and manage the Air Force Electronic Key Management System (AFEKMS) program.
  • Server Security: Maintain the integrity and security of Microsoft servers and systems.
  • Account Administration: Set up Microsoft administrator and service accounts.
  • Documentation Support: Provide input on the development of design, implementation, operations, user guides, and training materials.
  • Procurement Recommendations: Make recommendations for the purchase of hardware and software.
  • Policy Development: Develop and monitor MilCloud policies and standards.
  • Testing Strategies: Develop and implement testing strategies and document results.

22. Information Technology Specialist General Responsibilities

  • Tier-1 Support: Act as Tier-1 technical support for end-users, escalating questions regarding internal application functionality to the engineering team.
  • End-User Assistance: Provide technical support to end-users for client-side applications with minimal direction.
  • Issue Resolution: Identify, locate, isolate, and resolve or repair problems within the scope of the specialty, escalating issues.
  • Trend Reporting: Identify technology trends and provide reports and recommendations to senior management for future technology needs, bug reporting, and equipment requirements.
  • Problem Solving: Resolve undocumented problems by applying past experiences and training.
  • Training Support: Assist the training team in developing user guides and documenting common issues.
  • Ticketing System: Create or utilize an existing ticketing system to support and resolve technical issues for local and remote users.
  • Knowledge Base Development: Establish fixes for common issues to reduce ticket volume and downtime, and develop a knowledge base of these issues.
  • Service Coordination: Interact with network services, software developers, product operations, and vendors to re-establish service or identify and resolve problems.
  • Onboarding Checklist: Develop an onboarding checklist to enable advanced setup of technical equipment and software or application needs for new hires.
  • Feedback Response: Seek feedback from new hires on equipment and setups (local and remote) and respond accordingly.
  • Inventory Management: Maintain an equipment inventory for the claims department and identify developing needs.
  • Remote Collaboration: Collaborate with remote teams to understand and fulfill off-site equipment requirements.
  • Equipment Support: Assist with equipment exchanges.

23. Senior Information Technology Specialist Role Purpose

  • Project Leadership: Lead technical project teams in developing major applications and systems through all phases of the development lifecycle, including design, testing, implementation, and maintenance.
  • Requirement Gathering: Consult with customers to gather and define data requirements.
  • Data Analysis: Extract and analyze data from justice-related application systems to meet statistical, operational, and reporting needs.
  • Report Development: Develop and maintain reports for multiple internal and external stakeholders across public safety, legal, and health agencies.
  • Issue Resolution: Troubleshoot and perform technical analysis to resolve issues and streamline operations.
  • Efficiency Improvement: Conduct technical analysis on non-standard issues identified by end users and propose solutions to improve efficiency.
  • Application Specifications: Provide specifications for new application development, modifications, or operational fixes, including writing, testing, documenting, and installing program code.
  • System Administration: Administer systems such as case management, corrections and rehabilitation information systems, jail management, workforce scheduling, and other internal applications.
  • Database Management: Utilize open-source databases such as AWS RDS, PostgreSQL, Hadoop, and MongoDB for data storage.
  • Cloud Development: Design and develop cloud-based systems with high-availability (HA) implementations.
  • Code Analysis: Work in Linux/Unix environments to analyze code for weaknesses and errors, and oversee remediation plans to improve quality and security.

24. Information Technology Specialist Essential Functions

  • Customer Service: Provide a positive and friendly customer service experience to all internal and external customers.
  • POS Support: Respond to POS customer needs using excellent verbal, written, and listening communication skills along with effective multitasking.
  • Information Management: Prioritize and quickly access customer information and history, analyze and research internal and external databases to identify and execute resolutions, and accurately log pertinent information to the database.
  • Customer Updates: Provide timely updates to customers regarding call status and resolution plans.
  • Issue Escalation: Escalate open service incidents for reassignment to Senior Support Analysts, project or implementation teams, or the field service team.
  • Software Installation: Perform a variety of software installations, including remote technician tools, antivirus, POS/peripheral software, and change of services (COS).
  • Billing Execution: Execute billing based on contractual agreements, adhering to policy and procedures, and communicate information to customers and other service associates.
  • Dispute Management: Escalate billing disputes and customer issues to the manager.
  • System Optimization: Ensure system optimization for all technology resources.
  • Product Training: Stay current on new and existing equipment and software by attending in-house and product training.

25. Information Technology Specialist Additional Details

  • Hardware Management: Purchase, install, maintain, and replace or repair inoperative office hardware components, including personal computers, portable tablets, printers, surveillance camera systems, automatic door systems, and network-related items, including servers, switches, wireless links, mobile phones, APC backups, GPS units, and ID systems.
  • Software Management: Purchase, install, and maintain software packages and software database systems, including software installations, existing database maintenance and updates, and systems backup and security.
  • Software Utilization: Utilize software products including SQL Servers, Windows-based servers & Workstations, Zoll Data, All Data Manage, ESO, QuickBooks, PBX VOIP, and Fax over PC.
  • Network Maintenance: Maintain a Windows-based Network that allows different software database systems to interface onsite and remotely.
  • Report and Website Management: Create reports using Crystal Reports, dashboards, scripts, and perform Website Maintenance.
  • Team Communication: Maintain constant communication with the team to ensure coverage of all calls.
  • Site Coverage: Ensure all sites are covered and relocate to other sites to provide coverage.
  • Employee Training: Train new employees.
  • Professional Development: Stay abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
  • Application Knowledge: Maintain working knowledge of a wide range of applications and technologies.

26. Information Technology Specialist Details and Accountabilities

  • Incident Leadership: Provide leadership and vision in incident handling, response, and analysis.
  • Security Assessment: Lead security and compliance assessments and evaluations of specific hardware and subsystems.
  • Standards Implementation: Support the adoption and implementation of Federal and national security and compliance standards and guidance.
  • Compliance Reporting: Develop and provide metrics and reporting to demonstrate application compliance.
  • Project Management: Manage multiple high-visibility security projects and adjust to quick shifts in customer priorities while meeting all mission requirements.
  • Vulnerability Management: Perform vulnerability assessments, develop mitigations, and track their progress.
  • Code and System Review: Support programming code reviews, determine system performance specifications, identify and resolve interoperability problems, develop requirements, define parameters, and resolve conflicts between disparate technologies as they arise.
  • Backlog Prioritization: Assist program management with technical direction and prioritization of the development backlog.
  • Mentorship: Provide mentoring and training to team members on security guidance, technologies, and processes.
  • Continuity Planning: Support the development and maintenance of Continuity of Operations Plans (COOP), Business Impact Analyses (BIA), System Security Plans (SSP), Business Continuity Plans (BCPs), and Disaster Recovery Plans (DRPs).

27. Information Technology Specialist Overview

  • Technical Specialist: Serve as the technical specialist for the development and support of investment management systems and provide input for enhancements and defect resolution presented by users.
  • Requirement Development: Develop system requirements to meet business needs, document the design option selected by CalPERS, and obtain approval from business owners.
  • System Development: Execute the development of the chosen design.
  • Data Analysis: Perform analysis to support report development and create database update scripts.
  • Testing and Maintenance: Conduct internal unit and quality assurance testing, and facilitate and support user acceptance testing and application maintenance.
  • Issue Resolution: Collaborate with the vendor client support team to troubleshoot and resolve issues related to investment management systems.
  • Documentation: Participate in the development and maintenance of procedures and documentation for application systems and disaster recovery for assigned investment systems.
  • Support Models: Develop and assist in creating systems software support models, methods, policies, practices, procedures, and processes.
  • Agile Development: Participate in software development teams using Agile Project Management methodologies and application lifecycle management tools such as Jira to support frameworks including Scrum, Kanban, and SAFe.
  • Communication: Communicate with colleagues, agency management, contractors, and external contacts to gather and analyze information about agency processes and programs.

28. Information Technology Specialist Job Description

  • SharePoint Services: Provide expert-level technical services related to SharePoint Online initiatives.
  • Content Management: Deliver expert technical experience in the development, delivery, and editorial management of site content to ensure quality, usability, and adherence to style guidelines.
  • Governance Collaboration: Collaborate with IT and the web development community to ensure adherence to agency governance.
  • Power Platform Development: Apply highly developed knowledge to design, develop, test, and implement Microsoft Power Automate workflows, Power BI, and Power Apps to meet business needs and align with industry best practices and standards.
  • SharePoint Administration: Operate and maintain a complex SharePoint Online environment requiring extensive organization, coordination, and technical skills.
  • Documentation: Document troubleshooting steps, system changes, and maintenance activities.
  • Security Updates: Implement security updates and patches to safeguard the IT infrastructure.
  • Capacity Planning: Assist in capacity planning for servers and databases to prevent performance issues.
  • Team Collaboration: Collaborate with cross-functional teams to align IT solutions with business needs.
  • Policy Support: Support the implementation of policies, procedures, special projects, transformation initiatives, and enhancements.

29. Information Technology Specialist Functions

  • Tier 1 Support: Act as the first point of contact for end-users in the event of IT issues, providing Tier 1 support.
  • Issue Resolution: Resolve issues within applications and infrastructure up to the Tier 2 support level.
  • Vendor Coordination: Coordinate complex issues with external parties, including suppliers or PSA experts.
  • Solution Evaluation: Evaluate solutions and suppliers for IT projects covering infrastructure, hardware, business and support applications, CCTV and security-related systems, end-user equipment, and cybersecurity measures.
  • Data Solutions: Propose and implement solutions for data architecture, data management, business intelligence, and analytics tools in alignment with regional and corporate standards.
  • Project Planning: Define project plans and align them with stakeholders.
  • Project Implementation: Implement projects within budget, timing, and quality expectations.
  • Portfolio Review: Review the IT project portfolio annually and recommend a realistic IT plan for the following year.
  • Cybersecurity Compliance: Ensure corporate cybersecurity standards and programs are implemented and adhered to, and coordinate user cyber awareness initiatives.
  • Requirement Management: Manage and monitor evolving business requirements for IT.
  • User Training: Help the company and end-users maximize IT use through reporting and analytics tools, and train users on applications, data management, and BI tools.
  • IT Reporting: Report regularly on support activities, IT performance, and project progress.

30. Information Technology Specialist Accountabilities

  • Hardware Management: Manage the maintenance, repair, assembly, and deployment of hardware and endpoint devices to supported user populations, including setup and configuration of devices.
  • Product Evaluation: Evaluate new computer products for deployment within the organization.
  • Hardware Recommendations: Research and recommend hardware products for purchase and provide recommendations for systems utilized for standard business, computational, and research instruments.
  • Endpoint Strategy: Assist with developing a strategy for support of endpoint devices, including renewal and replacement recommendations, and the use of technologies such as remote troubleshooting tools and virtual desktop technologies.
  • Customer Support: Respond to customer requests received either via the Help Desk or directly from end-users, based on urgency and established service levels.
  • Issue Troubleshooting: Troubleshoot and resolve device-related OS, connectivity, or application issues.
  • Problem Diagnosis: Utilize technical expertise to diagnose and resolve complex problems related to client technologies.
  • Proactive Support: Proactively look for issues that can be handled before a ticket is called in.
  • Feedback Handling: Gather feedback and address it or escalate it to management.
  • Project Participation: Participate in project implementations by completing assigned tasks, providing appropriate communication to project managers, and keeping track of progress while reporting back to the project manager.
  • System Deployment: Assist with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timelines, and priorities are met.
  • User Training: Conduct 1:1 training with customers on the use of hardware and applications.
Relevant Information
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