WHAT DOES AN INFORMATION TECHNOLOGY ADMINISTRATOR DO?

Published: Sep 17, 2025 - The Information Technology Administrator maintains the company’s IT infrastructure, including network systems, servers, hardware, and software, while ensuring data integrity, backups, and security. This position provides technical support through the helpdesk, installs and configures workstations, manages telephone and voicemail systems, and ensures smooth connectivity across all devices and locations. The administrator also develops documentation, monitors system performance, and collaborates with leadership to implement IT solutions, troubleshoot issues, and support ongoing business operations.

A Review of Professional Skills and Functions for Information Technology Administrator

1. Information Technology Administrator General Responsibilities

  • IT Support: Provide first- and second-level IT support through the user helpdesk.
  • Supplier Coordination: Coordinate third-level support with suppliers.
  • User Management: Set up and maintain user accounts and access rights.
  • Virtual Machines: Manage virtual machines, including monitoring, backup, and restore systems.
  • Network Administration: Administer and troubleshoot networks.
  • Device Management: Manage peripheral devices such as printers and phones.
  • IT Strategy: Assist in defining and developing IT strategy and IT standards.
  • Procurement Support: Support hardware and software procurement for all NSEU sites.
  • Reporting: Generate and deliver general IT reports.
  • User Training: Provide advice and training to end-users.
  • Team Leadership: Offer guidance and work leadership to less-experienced staff members.

2. Information Technology Administrator Role Purpose

  • Site Administration: Administer a small, uniform site independently or assist in the administration of a larger system.
  • Problem Resolution: Perform first-level problem determination and resolution on all issues.
  • Issue Escalation: Escalate unresolved issues to the appropriate support team.
  • Software Support: Provide software support within network activity, primarily in a Microsoft Windows environment.
  • Issue Monitoring: Monitor and follow up on all outstanding issues to ensure efficient resolution or update clients on the current status.
  • Problem Reporting: Notify management of priority problems and subsequent resolution.
  • Server Monitoring: Utilize monitoring tools to track servers and perform daily duties.
  • Professional Communication: Communicate with co-workers, management, clients, and others courteously and professionally.
  • Regulatory Compliance: Comply with all regulations, policies, work procedures, and instructions.
  • Documentation: Record, track, and document help desk requests, problem-solving processes, and all decisions, briefing IT members on resolutions.
  • Knowledge Management: Develop help sheets and knowledge base materials for future reference and end users.

3. Information Technology Administrator Essential Functions

  • Network Security: Ensure network security and connectivity.
  • Problem Resolution: Resolve IT problems reported by end users.
  • IT Knowledge: Stay up to date with new IT developments in the industry.
  • Budget Analysis: Analyze the IT budget and maintain cost-effectiveness.
  • System Installation: Install new hardware and software upgrades.
  • Data Recovery: Develop data backup systems and disaster recovery contingencies.
  • Performance Monitoring: Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
  • Access Management: Manage identity access systems to ensure proper access levels for employees.
  • System Management: Manage employee workstations and server environments, ensuring proper patching and software updates.
  • Ticketing Management: Manage ticketing systems and ticket queues.

4. Information Technology Administrator Additional Details

  • System Monitoring: Ensure internal software and hardware function optimally by monitoring updates and patches.
  • Technical Support: Handle support requests and troubleshoot hardware, software, and network issues.
  • Infrastructure Improvement: Identify improvements to the IT infrastructure by automating systems and applying industry best practices.
  • Field Support: Assist the engineering team in troubleshooting IT infrastructure issues in the field.
  • Procurement: Procure IT hardware and software.
  • Vendor Management: Propose improvements and identify suitable vendors.
  • Project Management: Manage projects and ensure adherence to timelines.
  • System Integration: Ensure the smooth integration of new infrastructure into company processes.
  • Application Support: Tackle software application issues and communicate with vendors.
  • Programming Fixes: Perform simple programming fixes to solve issues internally.
  • Compliance: Ensure compliance with ISO 9001 standards.

5. Information Technology Administrator Roles

  • Security Monitoring: Monitor and manage security controls for information systems, including networks, against unauthorized infiltration, modification, destruction, or disclosure.
  • Policy Enforcement: Enforce and communicate established security policies and plans for data, software applications, hardware, and telecommunications.
  • Configuration Management: Configure and maintain all network security configurations.
  • Penetration Testing: Perform tests on company firewalls and intrusion detection systems (penetration testing) while applying industry best practices.
  • Network Protection: Safeguard the network against unauthorized infiltration, modification, destruction, or disclosure.
  • Security Implementation: Research, evaluate, recommend, communicate, and implement new security software or devices.
  • Risk Reporting: Provide management with information regarding negative business impacts caused by theft, destruction, alteration, or denial of access to information.
  • Equipment Maintenance: Install, repair, configure, and perform preventative maintenance of end-user computing devices, network equipment, and telecommunications equipment.
  • Software Support: Provide technical support and troubleshooting, in person or via remote tools, for software including Windows OS, Office 365, and SharePoint.
  • System Changes: Perform hardware and software moves, adds, and changes.
  • Hardware Support: Provide technical support to troubleshoot hardware alerts and failures.

6. Information Technology Administrator Tasks

  • Server Management: Manage server and backup systems, performing preventative maintenance checks for all critical devices.
  • User Management: Maintain user information, including passwords, Outlook 365, intranet systems, and mobile devices (iPhone, iPad, etc.).
  • SAP Support: Provide SAP end-user support following system go-live.
  • Database Management: Manage SQL databases and ensure proper performance and reliability.
  • System Maintenance: Ensure systems and related equipment are operational and perform upgrades on demand.
  • Record Keeping: Maintain and communicate records on repairs, downtime, changes, and updates of IT equipment.
  • Incident Management: Maintain and update incident records in tracking databases, ensuring timely resolution or escalation of problems in alignment with service level agreements.
  • Financial Planning: Develop multi-year financial projections of plan implementation for submission to the Finance Department during budget preparation.
  • IT Consultation: Consult with administrative staff and department heads regarding computer applications, informational needs, operational problems, and service requirements.
  • Technology Evaluation: Maintain current knowledge of new hardware and software technologies, evaluate applicability to departmental requirements, and recommend appropriate actions.

7. Information Technology Administrator Details and Accountabilities

  • Customer Service: Graciously provide the highest level of customer service by assisting team members in resolving issues and ensuring clear, effective communication.
  • System Installation: Install, configure, and maintain company hardware, software, and digital assets.
  • Order Management: Track, manage, and maintain orders for IT-related equipment and supplies.
  • Security Protocols: Implement and enforce security protocols and procedures to safeguard systems from potential threats.
  • Task Automation: Automate recurring IT tasks to improve efficiency and reduce manual workload.
  • IT Knowledge: Stay updated with technological advancements and best practices in IT administration.
  • Device Management: Configure, troubleshoot, and maintain printers, scanners, monitors, and conference room devices.
  • Technical Support: Deliver Level 1 and Level 2 technical support to employees across worldwide locations, focusing on reliable technology solutions.
  • System Administration: Administer client and server systems effectively, ensuring stability and performance within the Level 2 support area.
  • Network Management: Set up, monitor, and maintain network infrastructure to ensure seamless connectivity and performance.

8. Information Technology Administrator Overview

  • Salesforce Management: Develop and maintain the Salesforce platform, including permissions settings, Pardot initiatives, dashboard configuration, report building and generation, integration management and implementation, and other requests from senior management to maximize platform usage.
  • Integration Development: Build and implement frameworks to integrate various web applications using Power Automate, Zapier, VBA macros, or other tools.
  • Cybersecurity Management: Develop and manage the organization’s cybersecurity program, ensuring compliance with regulatory requirements.
  • Data Analytics: Leverage data analytics to drive business performance and growth.
  • System Support: Collaborate with IT support providers to ensure proper functioning of systems and hardware.
  • Troubleshooting: Assist staff with day-to-day troubleshooting in an MS365 environment.
  • Device Management: Maintain and configure staff desktops, laptops, and other devices.
  • VOIP Management: Manage and support the hosted VOIP phone system.
  • Documentation: Maintain technical documentation for the organization’s environment.
  • Strategic Collaboration: Collaborate with the executive team to ensure strategic initiatives and regulatory requirements are realized through the implementation and management of infrastructure and systems.
  • Technology Analysis: Analyze current systems and technologies, track emerging trends, and recommend adjustments to maintain IT system efficiency.

9. Information Technology Administrator Job Description

  • Network Troubleshooting: Investigate and diagnose network problems.
  • System Configuration: Carry out routine configuration and installation of IT solutions.
  • Backup Operations: Perform backup operations, ensuring all required network devices, file servers, and system data are successfully backed up to the appropriate media.
  • Documentation: Assist in developing and maintaining documentation for network, backup and restore procedures, system-based software, and disaster recovery procedures.
  • Project Management: Develop project timelines, track project progress, and notify the CEO of any problems or delays.
  • Hardware Installation: Install and maintain network hardware and software.
  • Performance Evaluation: Evaluate and modify system performance.
  • Network Integrity: Maintain the integrity of the network, server deployment, and security.
  • Service Maintenance: Maintain network services on individual machines, including drivers, personal computer settings, and printers.
  • Server Management: Maintain network servers such as file and application servers.
  • System Administration: Administer desktops, laptops, printers, routers, switches, firewalls, phones (desk and cellular), software development, security updates, and patches.

10. Information Technology Administrator Functions

  • Helpdesk Support: Provide helpdesk support and resolve problems for employees helpfully and professionally.
  • Request Management: Monitor and respond efficiently to requests received through the helpdesk system.
  • Workstation Configuration: Modify configurations, utilities, and software settings for local workstations.
  • Onboarding Support: Meet with new hires to explain systems thoroughly.
  • System Installation: Install, test, and configure new workstations and software.
  • Inventory Management: Maintain inventory of all equipment, software, and software licenses.
  • Active Directory: Assign users and computers to the proper Active Directory groups.
  • System Upgrades: Perform timely workstation hardware and software upgrades.
  • Telephony Administration: Administer and manage the company’s telephone and voicemail systems.
  • Server Setup: Set up servers and routers to handle incoming and outgoing calls following routing procedures.
  • Issue Resolution: Resolve telephone and outage issues at both locations.
  • Telephony Training: Provide guidance and instructions to new hires on phone systems.
Relevant Information
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