Job Summary: 

• Perform hardware and software maintenance, updates, upgrades, and repairs to ensure optimum performance.
• Onboard new hires with the required hardware and software for their positions.
• Assist in the creation of IT configuration standards and documentation.
• Conduct audits of existing hardware and software and maintain an inventory of stock.
• Implement backup and recovery procedures.
• Participate in the design, planning, and implementation of technology-related projects.
• Provide technical consultation, support, and training to departments.
• Research new technologies and suggest improvements to technology and processes.
• Share best practices and lessons learned while continuously updating system architecture requirements based on evolving technologies and vendor solutions.
• Promote a risk-aware culture by encouraging an open and proactive approach to risk management and responding to escalated risks.

Skills on Resume: 

• Hardware Troubleshooting (Hard Skills)
• Software Installation (Hard Skills)
• System Upgrades (Hard Skills)
• Inventory Management (Hard Skills)
• Backup Recovery (Hard Skills)
• Project Planning (Soft Skills)
• Technical Training (Soft Skills)
• Risk Management (Soft Skills)

Job Summary: 

• Manage electronic equipment and install network and computer systems.
• Maintain, repair, and upgrade operating systems, including hardware and software.
• Monitor the performance of computer systems and IT infrastructures and troubleshoot issues.
• Maintain organizational IT networks, servers, and security systems.
• Investigate and analyze network issues.
• Gather IT usage cases and recommend improvements to organizational IT systems.
• Perform daily configuration and installation of IT solutions and services.
• Deliver technical support to staff, set up new employees, and manage backups, security, and passwords.
• Develop proficiency in running critical reports within the Foundation System.
• Maintain client IT infrastructure with minimal downtime and plan maintenance windows outside of normal working hours to avoid disrupting business operations.

Skills on Resume: 

• Network Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Repair (Hard Skills)
• Software Upgrades (Hard Skills)
• Performance Monitoring (Hard Skills)
• Troubleshooting Issues (Hard Skills)
• Network Security (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Support and manage Microsoft 365 user accounts, groups, and related configurations.
• Troubleshoot, repair, and replace faulty hardware to maintain smooth operations.
• Install, configure, and update hardware, networks, and software applications.
• Set up user accounts, workstations, and access permissions.
• Add, remove, and update user account details, including resetting passwords.
• Respond to and resolve technical queries from staff promptly.
• Set up and maintain VoIP phones, soft phones, and related communication tools.
• Assist the Technology Liaison Officer with IT purchasing and procurement activities.
• Provide administrative support to the Technology Business Manager and the wider Technology Department.
• Process and complete purchase transactions on time while utilizing and maintaining BTP’s financial purchasing system.

Skills on Resume: 

• Microsoft 365 Administration (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Configuration (Hard Skills)
• User Account Management (Hard Skills)
• Access Permissions (Hard Skills)
• Technical Support (Soft Skills)
• VoIP Setup (Hard Skills)
• IT Procurement (Hard Skills)

Job Summary: 

• Consult with the IT Manager and other departments.
• Provide regular maintenance to existing hardware and computer systems.
• Install and configure new technology, including hardware, operating systems, and applications.
• Gather findings and write reports on the status of all software and hardware in the organization.
• Diagnose malfunctioning hardware or software.
• Execute security checks on all systems.
• Manage all phases of assigned projects and assist staff with their assigned projects.
• Participate in meetings, training sessions, and seminars.
• Administer organizational data, including client and customer information.
• Troubleshoot common IT problems.
• Assist computer system users with hardware and software issues.
• Maintain and upgrade systems to ensure they are updated and running smoothly.

Skills on Resume: 

• IT Consultation (Soft Skills)
• Hardware Maintenance (Hard Skills)
• System Configuration (Hard Skills)
• Report Writing (Soft Skills)
• Diagnostics (Hard Skills)
• Security Checks (Hard Skills)
• Project Management (Soft Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Design, install, upgrade, operate, control, and maintain network, voice, and desktop infrastructures.
• Ensure system availability by implementing and managing maintenance, monitoring, and change control strategies.
• Specify and order equipment, software, and related services.
• Maintain accurate, current, and effective documentation on all IT systems, services, and procedures.
• Ensure security measures and compliance with legal and regulatory requirements across all systems.
• Provide out-of-hours support for IT systems.
• Utilize the internal IT CRM system, Salesforce Service Cloud, for issue tracking and support.
• Manage, deploy, and support hardware, including PCs, Macs, printers, phones, and peripheral devices.
• Set up user accounts, permissions, and passwords to maintain secure access.
• Monitor and analyze network usage to ensure optimal performance and security.

Skills on Resume: 

• Network Management (Hard Skills)
• System Monitoring (Hard Skills)
• Equipment Procurement (Hard Skills)
• IT Documentation (Hard Skills)
• Security Compliance (Hard Skills)
• Out-of-Hours Support (Soft Skills)
• CRM Utilization (Hard Skills)
• User Account Management (Hard Skills)

Job Summary: 

• Support the IT team by assisting with office technology needs.
• Install and configure laptops (Mac and Windows 10).
• Create user access to various applications (e.g., JumpCloud, Wiki, Jira).
• Provide general hardware and software support.
• Support network operations, including Ethernet (FortiGate/Cisco - VLAN implementation, switch configuration) and Wi-Fi (Cisco Meraki).
• Assist with project work.
• Provide operational and technical support to users of all levels across multiple sites.
• Take ownership of service requests, investigate and resolve incidents, and escalate on demand.
• Act as the primary point of contact for colleagues, ensuring regular updates on the progression of queries.
• Work at a high level with exposure to all aspects of the IT infrastructure.

Skills on Resume: 

• Office Technology Support (Hard Skills)
• Laptop Configuration (Hard Skills)
• User Access Management (Hard Skills)
• Hardware Software Support (Hard Skills)
• Network Operations (Hard Skills)
• Project Assistance (Soft Skills)
• Incident Management (Hard Skills)
• User Communication (Soft Skills)

Job Summary: 

• Provide helpdesk and remote support, including troubleshooting for end-users.
• Deploy and support laptop and desktop imaging as well as software deployment.
• Support and maintain office machines, extending service desk support to other regional offices.
• Address and resolve tickets while ensuring compliance with performance metrics.
• Troubleshoot computer, printer, connectivity, and application issues.
• Support the asset management process.
• Assist other teams with IT administrative tasks and projects.
• Troubleshoot and resolve video and audio conferencing issues.
• Monitor and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) and ensure compliance with security standards through updates, patches, antivirus, and access control management.
• Implement and monitor data backup solutions, test recovery procedures, and support business continuity in case of system failures or data loss.

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Software Deployment (Hard Skills)
• Office Equipment Maintenance (Hard Skills)
• Ticket Management (Soft Skills)
• Connectivity Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Video Audio Support (Hard Skills)
• Network Security (Hard Skills)

Job Summary: 

• Project manage, plan, budget, purchase, and provision new office equipment, hardware, and software.
• Set up accounts and workstations with expertise in both Windows and Mac operational support activities, including installation, configuration, and maintenance.
• Monitor and resolve support issues.
• Develop and execute strategic IT projects.
• Manage the onboarding and offboarding of employees and partners.
• Provide Mac and PC helpdesk support, both on-site and remotely.
• Support office networking, including network racks, cabling, ISP, switches, Wi-Fi, and firewalls.
• Manage inventory and vendor relations for IT equipment and services.
• Administer and maintain file servers and file-sharing services.
• Manage phones and lines, including hardware and VOIP/hosted-PBX systems.
• Manage A/V equipment and videoconferencing software.
• Oversee hardware and software security, including provisioning and administration of all company software.
• Maintain, monitor, and troubleshoot VPN.
• Document and maintain all aspects of IT infrastructure, including hardware and software inventory.

Skills on Resume: 

• Project Management (Soft Skills)
• Workstation Setup (Hard Skills)
• Issue Resolution (Hard Skills)
• IT Strategy (Soft Skills)
• Employee Onboarding (Soft Skills)
• Helpdesk Support (Soft Skills)
• Network Administration (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Tailor policies, procedures, systems, and processes within the finance team and development team.
• Oversee the finance team's activity to ensure that all bookkeeping, financial reporting, accounts, and bank reconciliations are accurate within specific programs.
• Ensure financial activity complies with internal control requirements (such as those stipulated in the Employee Handbook and the Finance Manual) and external standards (US GAAP and NGO accounting rules).
• Manage global audits, including statutory and stakeholder-driven projects, according to the annual audit schedule and prepare an annual audit summary.
• Review month-end and quarter-end financial statements and narrative reports, as well as other financial and management reports.
• Support and assist the CFO in the preparation of the organization’s annual budget, with financial performance report and annual budget report analyses.
• Work with programs and finance on oversight of spending according to grant agreements.
• Collaborate closely with executives to provide timely and comprehensive donor proposals, track donations and spending, and produce donor financial reports.
• Work with development, programs, and operations teams to create budgets for grant proposals.
• Alert development, finance, and programs teams to changes in grant budget spending.

Skills on Resume: 

• Policy Development (Soft Skills)
• Financial Oversight (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Audit Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Budget Preparation (Hard Skills)
• Grant Oversight (Hard Skills)
• Donor Reporting (Hard Skills)

Job Summary: 

• Administer and support both local and remote networks.
• Plan and coordinate the installation of IT systems.
• Research local suppliers and equipment providers for IT needs.
• Provide ongoing support for the Help Desk platform.
• Develop standard operating procedures (SOPs) and user guides.
• Conduct routine research to improve acquisition strategies.
• Build and maintain a network of local suppliers across different locations.
• Act as a communication link between the IT Manager and IT administrators.
• Diagnose and resolve hardware and software issues via live calls, Help Desk, or internal support tools.
• Stay informed about new solutions and technologies available in the market.

Skills on Resume: 

• Network Administration (Hard Skills)
• System Installation (Hard Skills)
• Supplier Research (Hard Skills)
• Help Desk Support (Soft Skills)
• SOP Development (Hard Skills)
• Acquisition Strategies (Soft Skills)
• Communication Skills (Soft Skills)
• Issue Diagnosis (Hard Skills)

Job Summary: 

• Participate in after-hours support.
• Update systems related to clients, contractors, and suppliers.
• Provide feedback to improve performance in all IT-related areas.
• Train new employees and ensure compliance with IT policies and procedures.
• Document all technical interactions in the appropriate ticketing system.
• Design and create new network, Wi-Fi, and CCTV infrastructures with diagrams and support documentation.
• Collaborate with multiple departments to optimize overall production and workflows.
• Provide first-line IT support for all user queries.
• Maintain up-to-date IT documentation and manage IT media changes, including off-site backups.
• Perform daily checks of system event logs to ensure stability and security.

Skills on Resume: 

• After-Hours Support (Soft Skills)
• System Updates (Hard Skills)
• Performance Feedback (Soft Skills)
• Employee Training (Soft Skills)
• Ticket Documentation (Hard Skills)
• Network Design (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Solve technical challenges by defining, designing, deploying, and troubleshooting key services, platforms, and infrastructure.
• Maintain and improve availability, reliability, scalability, resilience, security, and performance.
• Manage server maintenance, peripherals, services, settings, directories, and storage in accordance with standards and project or operational requirements.
• Collaborate with peers, team leads, and third-party vendors to resolve end-user issues, maintaining complete ownership of issues from start to resolution.
• Follow up with users to ensure accurate resolution of technical issues.
• Respond to and resolve tickets within the defined SLA.
• Work with application teams and project managers to provision large-scale server hardware, virtualized servers, operating systems, and databases.
• Repair and recover from hardware and software failures.
• Coordinate and communicate with impacted constituencies.
• Perform and document root cause analysis and implement permanent fixes for critical and recurring issues.
• Perform moderately complex systems and database administration.

Skills on Resume: 

• Service Deployment (Hard Skills)
• System Reliability (Hard Skills)
• Server Maintenance (Hard Skills)
• Vendor Collaboration (Soft Skills)
• User Follow-Up (Soft Skills)
• Ticket Resolution (Soft Skills)
• Server Provisioning (Hard Skills)
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Monitor and tune systems to ensure optimal performance.
• Provide leadership and expertise in the deployment and administration of infrastructure services.
• Assess risk appropriately when making business decisions, safeguarding Navionics, its associates, and assets by ensuring compliance with laws, rules, regulations, policies, and ethical standards.
• Identify automation opportunities and implement solutions to improve efficiency and scalability.
• Strive to improve user experience and customer satisfaction.
• Perform daily system monitoring by verifying the integrity and availability of hardware, server resources, systems, and key processes, reviewing logs, and verifying completion of scheduled jobs such as backups.
• Follow existing team procedures and update documentation.
• Maintain operational runbooks, configurations, and other procedures.
• Interface with internal colleagues to determine requirements, anticipate future needs, and identify opportunities while managing budgeting activities.
• Produce reports as required by team management.
• Collaborate with all Navionics locations and regional team members.

Skills on Resume: 

• Performance Monitoring (Hard Skills)
• Infrastructure Leadership (Soft Skills)
• Risk Management (Soft Skills)
• Automation Solutions (Hard Skills)
• User Experience (Soft Skills)
• Integrity Checks (Hard Skills)
• Documentation (Hard Skills)
• Team Collaboration (Soft Skills)