Job Summary: 

• Work on IT tickets related to user administration, software licensing, provisioning accounts, and various other online tools and services.
• Help employees troubleshoot and resolve hardware and software-related issues.
• Be fully knowledgeable about IT security and compliance policies.
• Implement security and compliance policies while working on tickets.
• Keep detailed logs of assets, changes and updates made, and tickets worked on.
• Measure and report on KPIs.
• Participate in IT and compliance audits.
• Proactively identify improvements and changes to enhance efficiency, security, and employee experience.
• Continually learn about new and relevant technologies and stay updated on changes in the landscape of tools and services.
• Provide solutions and work closely with helpdesk support staff to support day-to-day activities.
• Ensure stable and smooth operation of all network and system environments.

Skills on Resume: 

• User Administration (Hard Skills)
• Software Licensing (Hard Skills)
• Account Provisioning (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• IT Security Knowledge (Hard Skills)
• Compliance Implementation (Hard Skills)
• KPI Reporting (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Coordinate, implement, troubleshoot, and maintain all Bureau hardware and software.
• Serve as a liaison between the Bureau of Police, City IT, and County IT.
• Coordinate and carry out user training.
• Implement and maintain network anti-virus and security systems.
• Troubleshoot and correct local area network, hardware, and software connectivity problems.
• Maintain an inventory of hardware, software, manuals, software licenses, and IT-related records.
• Work closely with vendors, City IT staff, and County IT staff to resolve issues on the Police network.
• Maintain, troubleshoot, and operate all audiovisual systems.
• Conduct ongoing monitoring and maintenance to ensure stability and optimal performance on all server environments.
• Perform data backup and recovery processes to safeguard information.

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• IT Liaison (Soft Skills)
• User Training (Soft Skills)
• Network Security (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Vendor Collaboration (Soft Skills)
• AV Support (Hard Skills)

Job Summary: 

• Design, implement, and maintain multi-vendor SMB and corporate networks.
• Configure and manage Layer 2 access technologies, including VLANs, spanning tree, trunking, and port security.
• Utilize and support networking equipment from various vendors.
• Establish and troubleshoot site-to-site VPN connections.
• Deploy and manage corporate WiFi networks using WPA2 Enterprise/802.1x, mobile device WiFi, and guest access.
• Implement and support Voice over IP systems, including both on-premise and cloud-based solutions.
• Monitor network infrastructure using SNMP-based tools.
• Oversee the maintenance of PCs, servers, and related hardware assets.
• Use configuration management software to track network configuration changes.
• Support and maintain servers, desktops, laptops, mobile devices, and system storage across diverse customer environments.

Skills on Resume: 

• Network Design (Hard Skills)
• Layer 2 Management (Hard Skills)
• Vendor Equipment Support (Hard Skills)
• VPN Troubleshooting (Hard Skills)
• WiFi Management (Hard Skills)
• VoIP Support (Hard Skills)
• Network Monitoring (Hard Skills)
• Hardware Maintenance (Hard Skills)

Job Summary: 

• Manage Microsoft Active Directory and Group Policies across multiple sites.
• Support and maintain Multi-Site On-premise Exchange.
• Configure/setup, maintain, and troubleshoot servers and services - automation of redundant processes.
• Participate in infrastructure and capacity planning.
• Participate in the planning, designing, and testing of disaster recovery procedures.
• Apply and operate system tuning, troubleshooting, and maintenance.
• Implement and deploy infrastructure to support a global environment.
• Implement and maintain security solutions, including data safeguards, anti-virus, and remediation processes.
• Recommend and implement modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Perform routine server updates/patching and software deployments.
• Address operational systems issues, including file and share permissions, user accounts, and installing applications.

Skills on Resume: 

• Active Directory Management (Hard Skills)
• Exchange Support (Hard Skills)
• Server Administration (Hard Skills)
• Infrastructure Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Maintenance (Hard Skills)
• Security Implementation (Hard Skills)
• Software Deployment (Hard Skills)

Job Summary: 

• Provide courteous and timely responses to calls and requests for support of both onsite and remote stakeholders.
• Utilize ServiceNow to log, update, and manage incidents and service requests, and record changes to the supported environments.
• Provide support for typical business applications such as Microsoft Office Products (O365), Citrix VPNs and remote desktops, Web browsers, and Antivirus.
• Provide support for VMware-based Windows environments.
• Provide support for hosted 0365 environments.
• Image, configure, and deploy Windows and macOS end-user devices.
• Perform Account Management functions utilizing Active Directory Manager within a 0365-hosted environment.
• Install software and applications via automation, providing day 1 and 2 support.
• Adhere to existing and develop new processes and procedures set at the enterprise level.
• Assist with equipment moves within RSN office locations.

Skills on Resume: 

• Stakeholder Support (Soft Skills)
• ServiceNow Management (Hard Skills)
• Business App Support (Hard Skills)
• VMware Support (Hard Skills)
• O365 Support (Hard Skills)
• Device Deployment (Hard Skills)
• Account Management (Hard Skills)
• Process Development (Soft Skills)

Job Summary: 

• Provide technical support to global employees and deliver capabilities to enhance overall productivity.
• Improve system security, performance, and availability.
• Assist in maintaining the IT network and server infrastructure.
• Provide on-call support for mission-critical issues, monitor and respond to queries through IT Service Desk cases, chat, email, and phone.
• Accurately document issue resolutions in the case management system.
• Research and provide timely updates to end users.
• Perform Windows and Macintosh desktop administration
• Administer the voice platform.
• Create or revise internal documentation for troubleshooting and user awareness.
• Maintain hardware and software inventory records.
• Set up laptops and create accounts for new users.
• Support the full life cycle of end-user hardware.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Optimization (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• On-Call Support (Soft Skills)
• Case Documentation (Hard Skills)
• User Communication (Soft Skills)
• Desktop Administration (Hard Skills)
• Voice Platform Administration (Hard Skills)

Job Summary: 

• Develop and maintain productive and professional relationships with the user base.
• Provide strong service-oriented support to end users.
• Build and deploy new laptops using standard deployment tools.
• Create accounts for new hires.
• Perform set-ups, break-downs, and equipment transports, such as monitors and desks, for new and existing end users.
• Deploy and support software for end users.
• Manage the repair and maintenance of monitors, macOS, and Windows systems.
• Troubleshoot computer software and hardware issues for end users and office printers.
• Order computers, monitors, and peripherals.
• Inventory and audit all high-value assets to ensure accurate asset information.
• Perform disposal tasks related to retired and tech refresh hardware assets.
• Collaborate cross-functionally with internal and external teams to verify and confirm asset definitions, order accuracy, quotes, pricing, and asset tagging requirements.

Skills on Resume: 

• User Relations (Soft Skills)
• End-User Support (Soft Skills)
• Laptop Deployment (Hard Skills)
• Account Creation (Hard Skills)
• Equipment Setup (Hard Skills)
• Software Deployment (Hard Skills)
• Hardware Repair (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Provide technical support, planning, and coordination for end-user touchpoints of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
• Provide 1st-level and 2nd-level support to end users in identifying, troubleshooting, and resolving notebook and desktop PC problems, including hardware, software, application, and peripheral issues.
• Perform installation, setup, configuration, migration, upgrading, and maintenance of notebook and desktop PCs, operating systems, software, and related peripherals.
• Update daily incidents handled in the incident management or ticketing tools promptly and meticulously.
• Respond to and proactively handle end-user notebook and PC problems and service requests.
• Ensure notebooks and desktops interconnect seamlessly with diverse systems, including validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems.
• Liaise with third-party vendors for replacement parts or fault rectification if equipment is under warranty or maintenance contract.
• Conduct and document changes based on quality processes, including device setup, configuration, asset inventory, retirement, and management.
• Support VIP users with prioritized technical assistance.
• Perform standby duties on an ad-hoc basis.
• Perform smart hands support for other delivery functions, including Windows, Network, Linux, Backup & Storage, and external vendors.

Skills on Resume: 

• Technical Support (Hard Skills)
• End-User Support (Soft Skills)
• PC Maintenance (Hard Skills)
• Incident Management (Hard Skills)
• System Integration (Hard Skills)
• Vendor Liaison (Soft Skills)
• Asset Management (Hard Skills)
• VIP Support (Soft Skills)

Job Summary: 

• Serve as a key technical resource and expert for multiple areas of the technical infrastructure.
• Provide training and documentation for day-to-day support teams on backups, performance monitoring and tuning, proactive capacity planning, disaster recovery, granting user privileges and access, hardware, server, application, and service monitoring, patching and updating, and group policy administration.
• Create technical blueprints, translating logical architecture into physical specifications.
• Direct and oversee the implementation effort.
• Troubleshoot most problems within assigned areas, providing fault isolation and resolution that may be complicated by technology interdependency.
• Analyze cross-technology and platform issues and address problems, factoring in an understanding of the current and future architecture.
• Lead the evaluation of new technologies relative to assigned domains.
• Propose technology investments supported by thorough technical analysis and a business case.
• Serve as a leading participant in industry forums, bringing new technical information into the organization and disseminating it to appropriate IT colleagues.
• Specify the monitoring points to assess the performance of technologies in the assigned domains.
• Recommend the necessary actions to ensure optimal performance and reliability.
• Develop disaster recovery and contingency goals for areas of expertise.
• Provide guidance and technical coaching to less experienced staff.

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Team Training (Soft Skills)
• Technical Documentation (Hard Skills)
• Implementation Oversight (Hard Skills)
• Problem Resolution (Hard Skills)
• Cross-Platform Analysis (Hard Skills)
• Technology Evaluation (Hard Skills)
• Staff Coaching (Soft Skills)

Job Summary: 

• Maintain an accurate inventory of computers, laptops, mobile devices, hard drives, power strips, chargers, storage cases, and other equipment.
• Maintain records of all software licenses.
• Collaborate with the HR team to ensure service accounts are created and equipment is prepared for new hires’ first day.
• Maintain and expand the server and network infrastructure to support a rapidly growing user base.
• Create and maintain technical documentation, including scripts and internal applications, in collaboration with the engineering team.
• Track IT assets and configurations through regularly updated inventory systems.
• Collaborate with the IT team to improve departmental processes and system reliability.
• Participate in continuous improvement efforts for IT operations and end-user experience.
• Support user inquiries via phone, email, or other collaborative tools.
• Update support documentation and maintain the asset inventory database.
• Provide input to the RFI and RFP processes related to areas of expertise.
• Interact with major providers at the technical expert level to address mission-critical issues.

Skills on Resume: 

• Asset Inventory (Hard Skills)
• License Management (Hard Skills)
• New Hire Support (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Technical Documentation (Hard Skills)
• Process Improvement (Soft Skills)
• User Support (Soft Skills)
• Vendor Management (Soft Skills)