Job Summary: 

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Manage security options and software in computers and networks to maintain privacy and protection from attacks.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes, and maintenance schedule.
• Carry out ad-hoc tasks.

Skills on Resume: 

• Hardware Setup (Hard Skills)
• System Configuration (Hard Skills)
• Network Management (Hard Skills)
• Cybersecurity Knowledge (Hard Skills)
• User Training (Soft Skills)
• Maintenance Scheduling (Soft Skills)
• Problem Solving (Soft Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Troubleshoot and resolve PC, server, WiFi, printer, and software issues.
• Provide on-site field support and installation.
• Procure and upgrade PCs and perform company software installations.
• Manage IT assets effectively.
• Install and maintain CCTV and internet systems.
• Support eCommerce web applications by applying updates.
• Administer Active Directory, including user and group creation, modifying memberships, and resetting passwords.
• Apply timely patching of Windows updates and application updates.
• Collaborate with external vendors to integrate and troubleshoot IT-related issues.
• Train staff on new systems.
• Perform hardware replacements and component upgrades, such as RAM and SSD.

Skills on Resume: 

• PC Troubleshooting (Hard Skills)
• Field Support (Hard Skills)
• Software Installation (Hard Skills)
• Asset Management (Hard Skills)
• Active Directory Administration (Hard Skills)
• Patch Management (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Monitor daily performance of the company’s IT infrastructure.
• Provide technical support and user training for employees.
• Provide workstations, Windows systems, switches, WiFi, printers, routers, and VoIP phones.
• Maintain and upgrade the Windows Server Active Directory environment.
• Manage client software renewals, primarily for mechanics.
• Apply network and endpoint security updates, including scanning and cleaning.
• Perform basic printer cleaning and repair.
• Work with software support departments to resolve program issues.
• Provide basic iPhone and Android support for employees.
• Maintain a professional manner at all times.

Skills on Resume: 

• IT Infrastructure Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• User Training (Soft Skills)
• System Maintenance (Hard Skills)
• Active Directory Management (Hard Skills)
• Security Updates (Hard Skills)
• Software Issue Resolution (Hard Skills)
• Professionalism (Soft Skills)

Job Summary: 

• Provide technical support to the team and clients.
• Clear technical support tickets from the tracking system.
• Provide sensors and devices for the LoRaWAN network.
• Provide and configure LoRaWAN gateways.
• Maintain accurate records of configuration parameters.
• Support LoRaWAN network management in collaboration with the ICT Technician.
• Work with 4G routers, VPN, LAN IP addressing, and remote access.
• Enter sensor data into the database.
• Complete documentation on changes, upgrades, projects, and tickets.
• Follow appropriate safety procedures.

Skills on Resume: 

• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• Device Provisioning (Hard Skills)
• Gateway Configuration (Hard Skills)
• Record Keeping (Soft Skills)
• Network Management (Hard Skills)
• Database Entry (Hard Skills)
• Safety Compliance (Soft Skills)

Job Summary: 

• Provide onsite and remote support for LANs, WANs, network segments, ENS/EDI/BCI connections, and IT systems.
• Deliver end-user support across various IT platforms, both onsite and remotely.
• Install, repair, and upgrade hardware, software, and related equipment.
• Offer technical assistance through onsite visits and remote help desk channels.
• Handle device installation, troubleshooting, and system upgrades for clients.
• Install monitor arms, computer mounts, and related peripherals.
• Perform Cat5, Cat6, and other low-voltage cabling installations.
• Conduct cable management to ensure clean and efficient setups.
• Ensure timely and efficient completion of assigned service tasks.
• Follow established processes and documentation to maintain service consistency.

Skills on Resume: 

• Onsite And Remote Support (Hard Skills)
• End-User Support (Hard Skills)
• Hardware And Software Installation (Hard Skills)
• Technical Assistance (Hard Skills)
• Device Troubleshooting (Hard Skills)
• Cabling Installation (Hard Skills)
• Cable Management (Hard Skills)
• Service Task Completion (Soft Skills)

Job Summary: 

• Prepare laptops and computer equipment for employees.
• Install, troubleshoot, and repair computer systems, hardware, and peripherals.
• Troubleshoot laptop software and hardware issues for employees.
• Provide helpdesk ticketing and resolution support.
• Manage security, computer security (COMPUSEC), and server administration.
• Support a remote workforce with laptop and installed software issues.
• Conduct hardware and software testing for employee equipment.
• Research problems and recommend solutions.
• Participate in future technology decisions for employees.
• Provide on-site support for new employees and assist with setup.

Skills on Resume: 

• Equipment Setup (Hard Skills)
• System Troubleshooting (Hard Skills)
• Helpdesk Support (Hard Skills)
• Security Management (Hard Skills)
• Remote Support (Hard Skills)
• System Testing (Hard Skills)
• Problem Solving (Soft Skills)
• Employee Support (Soft Skills)

Job Summary: 

• Serve as the first point of contact for employees requesting technical assistance via phone, email, or in person.
• Perform remote troubleshooting using diagnostic tools and targeted questions.
• Set up and configure workstations for new employees.
• Evaluate issues and determine the most effective solutions.
• Document problems and resolutions in the support tracking system.
• Oversee and maintain IT inventory for the office.
• Recommend improvements to enhance support procedures and workflows.
• Manage and account for technology assets assigned to the IT department.
• Administer user setup, access control, and internet permissions.
• Assist in enforcing compliance and proper usage of IT resources.

Skills on Resume: 

• First-Line Support (Hard Skills)
• Remote Troubleshooting (Hard Skills)
• Workstation Setup (Hard Skills)
• Issue Resolution (Hard Skills)
• Ticket Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• Process Improvement (Soft Skills)
• Access Control (Hard Skills)

Job Summary: 

• Monitor and respond to internal IT requests in a timely and effective manner.
• Modify configurations and software for local workstations.
• Assist with the onboarding of new employees.
• Install, test, and configure new workstations and peripheral equipment.
• Maintain inventory of all equipment and software.
• Collaborate seamlessly with IT development and project teams.
• Implement processes to support the IT team and maximize efficiency.
• Report issues to the Service Desk for resolution.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component failures.
• Provide staff and users with assistance in solving computer-related issues such as malfunctions and program problems.
• Assign users and computers to the proper groups in Active Directory.
• Provide technical assistance and advice to users.

Skills on Resume: 

• IT Request Handling (Hard Skills)
• Configuration Management (Hard Skills)
• Employee Onboarding (Soft Skills)
• Workstation Setup (Hard Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Provide general desktop, hardware, and software support and troubleshooting.
• Render technical support in conformity with the manufacturer’s procedures and specifications.
• Validate warranties and perform warranty repairs.
• Perform out-of-warranty repairs.
• Use vendor software and documentation to follow vendor repair procedures.
• Log service warranty and repair incidents, and follow up promptly to meet client expectations.
• Manage used parts and return them within the specified timeframe.
• Manage and schedule jobs and tasks to ensure timely completion.
• Meet vendor and business KPIs.
• Follow correct work practices as per vendor training.
• Apply logical, methodical, and analytical approaches to isolate and resolve complicated hardware problems.

Skills on Resume: 

• Desktop Support (Hard Skills)
• Technical Support (Hard Skills)
• Warranty Repairs (Hard Skills)
• Vendor Procedures (Hard Skills)
• Incident Logging (Hard Skills)
• Task Management (Soft Skills)
• KPI Compliance (Soft Skills)
• Problem Analysis (Soft Skills)

Job Summary: 

• Manage daily network operations to ensure stable performance.
• Establish and maintain company-wide communication and computing systems.
• Provide IT support to R&D teams, applying expertise in work environments and communication protocols.
• Test, research, and implement new tools and technologies to improve operations.
• Identify and resolve technical issues with a proactive approach.
• Oversee and maintain the organization’s IT infrastructure.
• Define operational standards and promote best practices across IT functions.
• Assist in designing, testing, and deploying emerging technologies.
• Monitor IT expenditures and support budget management activities.
• Maintain accurate and updated technical documentation.
• Contribute to technological innovation initiatives, including Hackweeks.

Skills on Resume: 

• Network Management (Hard Skills)
• System Administration (Hard Skills)
• R&D Support (Hard Skills)
• Technology Implementation (Hard Skills)
• Issue Resolution (Hard Skills)
• IT Infrastructure (Hard Skills)
• Standards Enforcement (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Provide day-to-day IT desktop support across multiple office locations.
• Manage communications between users and the IT Department.
• Participate in and contribute to solution resolution with IT teams both locally and globally.
• Support desktop applications, including Office 365 and Windows 10.
• Manage and coordinate user provisioning activities for new hires, leavers, and transfers.
• Log, triage, resolve, and escalate calls to third-line or other teams within the department.
• Work with Helpdesk and Application Support colleagues to resolve critical issues.
• Liaise with third-line engineering and portfolio teams to resolve complex issues.
• Collaborate with global teams on shared activities.
• Install and configure software on company desktops and laptops.
• Report and document issues and recommend solutions to IT Management in a timely and effective manner.
• Actively contribute to the development and improvement of the IT Department.

Skills on Resume: 

• Desktop Support (Hard Skills)
• User Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Application Support (Hard Skills)
• User Provisioning (Hard Skills)
• Issue Escalation (Hard Skills)
• Software Installation (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide IT support to users both in-person and remotely as the first point of contact for error reporting.
• Install and configure hardware and software components to ensure usability.
• Troubleshoot hardware and software issues.
• Install and upgrade anti-virus software to maintain user-level security.
• Perform tests and evaluations of new software and hardware.
• Establish good relationships and maintain open communication with all departments, colleagues, and contractors.
• Write and manage technical documentation.
• Manage IT purchasing and maintain inventory records.
• Train users on new equipment and software.
• Maintain A/V equipment and provide A/V support for on-campus events.
• Consult on digital technology upgrades and improvements.

Skills on Resume: 

• User Support (Hard Skills)
• System Installation (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Security Maintenance (Hard Skills)
• System Testing (Hard Skills)
• Cross-Department Communication (Soft Skills)
• Technical Documentation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Serve as the first point of contact for IT support within the organization.
• Install, configure, and maintain software and hardware components of computer and network systems.
• Diagnose and troubleshoot software and hardware issues.
• Repair and replace damaged computer and network components.
• Ensure the security of client and server computers by installing and upgrading antivirus and firewall software.
• Support users whenever they encounter challenges with computers and network devices.
• Maintain and update technical documentation regularly.
• Perform hardware installation and troubleshooting.
• Monitor and troubleshoot network systems.
• Provide software application support.
• Apply database knowledge, including MS Access and SQL.

Skills on Resume: 

• IT Support (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Hardware Repair (Hard Skills)
• Security Management (Hard Skills)
• Network Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Database Knowledge (Hard Skills)

Job Summary: 

• Perform various duties depending on circumstances and current company needs.
• Install software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other commonly used tools.
• Provide support for all staff via phone, remote access, or site visits.
• Maintain hardware across 30+ sites through regular onsite visits.
• Record and document issues and resolutions.
• Monitor networking equipment and servers.
• Set up equipment for new users.
• Handle cabling and hardware setup at new offices and expansions.
• Ensure security and privacy of networks and computer systems.
• Assist with project support and telecom support.

Skills on Resume: 

• System Installation (Hard Skills)
• Staff Support (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Issue Documentation (Hard Skills)
• Network Monitoring (Hard Skills)
• User Setup (Hard Skills)
• Cabling Setup (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Install and configure appropriate software and functions according to departmental needs.
• Set up workstations with computers and necessary secondary devices such as laptops, mobile apps, and printers.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Administer Active Directory and Office 365 effectively.
• Check computer hardware to ensure proper functionality.
• Develop and maintain local networks to optimize performance.
• Ensure security and privacy of networks and computer systems.
• Troubleshoot to diagnose and resolve problems, including repairing or replacing parts, debugging, and hardware maintenance.
• Organize and schedule upgrades and maintenance without disrupting workflows.
• Identify shortages in computer or network equipment and proactively place supply orders.
• Assist employees with IT questions or technical difficulties.
• Monitor clicks, links, usability, and overall status of the company webpage, landing pages, and supporting pages.

Skills on Resume: 

• Software Configuration (Hard Skills)
• Workstation Setup (Hard Skills)
• User Training (Soft Skills)
• Active Directory (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Management (Hard Skills)
• Security Management (Hard Skills)
• Webpage Monitoring (Hard Skills)

Job Summary: 

• Perform ticket-based user support tasks, including end-user troubleshooting, laptop repair, system support, and onboarding/offboarding activities.
• Deploy and administer user software and systems, including Office 365, SharePoint, anti-virus software, and video conferencing tools.
• Manage, deploy, and configure upgrades, software updates, security patches, and other necessary items.
• Take ownership of onboarding and offboarding processes.
• Support large company calls using Webex, MS Teams, and Zoom while monitoring and maintaining video conferencing equipment, VoIP systems, and network devices.
• Collaborate with the IT team to develop existing and new infrastructure aligned with company growth.
• Assist with ad-hoc operational tasks, including office moves and occasional furniture building.
• Provide regular reporting to the IT manager and wider business to communicate project status, activities, and achievements.
• Support and foster seamless communication and relationships between international offices and external suppliers.
• Perform data analysis on various distribution center KPIs.

Skills on Resume: 

• User Support (Hard Skills)
• Software Administration (Hard Skills)
• System Updates (Hard Skills)
• Onboarding Processes (Soft Skills)
• Video Conferencing (Hard Skills)
• Infrastructure Support (Hard Skills)
• Operational Tasks (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Conduct routine cybersecurity activities and provide inventory and control for all media forms of data while ensuring requirements are satisfied for data storage, usage, and accountability.
• Perform activities associated with application software, database management, system testing, and development of operational systems.
• Install software at all promotion levels, manage system configurations, and maintain and control databases.
• Assist in the development phase of projects by troubleshooting problems, providing solutions, and interacting with customers.
• Develop procedures, standards, and formal documentation.
• Develop and participate in system acceptance test activities and analyze system performance.
• Research, document, track trends, and resolve issues requiring frequent interaction with outside vendors and contractors.
• Test and evaluate system performance against specifications.
• Define and communicate recommendations for necessary changes and upgrades to networks and IT systems.
• Troubleshoot issues within hardware, software, systems, and networks.

Skills on Resume: 

• Cybersecurity Management (Hard Skills)
• Database Management (Hard Skills)
• System Configuration (Hard Skills)
• Project Support (Soft Skills)
• Documentation Development (Hard Skills)
• System Testing (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Serve as the first point of contact for IT support.
• Work closely with teams by monitoring and maintaining all platforms, services, products, and systems.
• Ensure all teams have the correct IT requirements in place to perform day-to-day duties and remain operational in the office or when working remotely.
• Set up and maintain hardware such as laptops, printers, switches, routers, and workstations.
• Set up and maintain peripherals such as mouses, keyboards, monitors, and special requests.
• Configure and maintain computer systems, including Apple (OSX), Windows, and Linux desktops.
• Manage and allocate platform and software licenses across the team.
• Ensure security and privacy of networks and computer systems.
• Repair damaged computers and technical components, such as replacement laptop batteries.
• Provide support for teams and individuals by resolving IT problems and submitting ticket items promptly.
• Create tutorials and guides on existing systems, common problems, and solutions.
• Educate coworkers on system use.

Skills on Resume: 

• IT Support (Hard Skills)
• System Monitoring (Hard Skills)
• Hardware Setup (Hard Skills)
• Peripheral Maintenance (Hard Skills)
• System Configuration (Hard Skills)
• License Management (Hard Skills)
• Security Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Set up and install communications equipment, computers, and software package systems and applications.
• Maintain and upgrade software, hardware, and other equipment through routine preventative maintenance.
• Work on-call during weekends and perform hardware/software upgrades during maintenance windows.
• Implement changes and additions to the company intranet sites.
• Respond to problem calls by diagnosing and repairing computer hardware and software installations and correcting minor operational issues.
• Respond to user needs and questions regarding access to network resources and the operation of software programs.
• Assist with periodic testing and implementation of contingency plans to ensure application availability in case of system failures.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Follow all federal, state, and local regulatory rules and regulations governing financial institutions, as well as company policies and procedures.
• Complete and pass all required regulatory compliance training.

Skills on Resume: 

• System Installation (Hard Skills)
• Preventive Maintenance (Hard Skills)
• On-Call Support (Soft Skills)
• Intranet Management (Hard Skills)
• Issue Resolution (Hard Skills)
• User Support (Soft Skills)
• Contingency Planning (Hard Skills)
• Regulatory Compliance (Soft Skills)

Job Summary: 

• Interpret and prioritise IT support requests by identifying incidents and problems.
• Serve as the daily contact for the Management Information System, MS Office 365, and other business software while assisting in the development and implementation of enhancements.
• Provide responsive, helpful, and quality service to computer users according to their needs.
• Undertake specified daily tasks and make decisions to minimise the impact of user problems.
• Set disk space and printer quotas, monitor usage, manage access rights, and review system logs.
• Liaise with hardware and software maintenance suppliers for fault diagnosis and repair.
• Understand and support networked computer systems, including administration and troubleshooting of network systems.
• Install new and updated hardware and software, and purchase computer consumables.
• Support Windows Server-based systems.
• Log all computer equipment installations and movements for inventory purposes.
• Support computer suites and their users.

Skills on Resume: 

• Request Management (Hard Skills)
• Software Support (Hard Skills)
• User Service (Soft Skills)
• Problem Resolution (Hard Skills)
• Access Management (Hard Skills)
• Vendor Liaison (Soft Skills)
• Network Administration (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Act as a point of contact for microcomputer/LAN management, network, and computer security.
• Manage microcomputer programs for personnel.
• Maintain Automated Data Processing Equipment (ADPE) accountable records.
• Coordinate site IT operational functions.
• Maintain and administer contractor-owned computers, mobile devices, internet/network connections, system integrity, and the network operating environment.
• Maintain and administer software for government HVAC systems.
• Serve as administrator of government systems used by site personnel.
• Support hardware, software, network, and computer security systems.
• Perform the full range of computer services, including cost research, hardware/software selection recommendations, installation, relocation of network hardware, and virus cleansing.
• Support in-house PC-based software solutions for assigned programs.
• Assist with the analysis, design, and implementation of LAN/WAN requirements.

Skills on Resume: 

• IT Point-Of-Contact (Soft Skills)
• Program Management (Hard Skills)
• Record Maintenance (Hard Skills)
• IT Operations (Hard Skills)
• System Administration (Hard Skills)
• Software Administration (Hard Skills)
• Computer Services (Hard Skills)
• Network Implementation (Hard Skills)

Job Summary: 

• Coordinate, diagnose, and troubleshoot incoming employee calls.
• Provide support services to employees with technical problems and IT issues involving desktops, laptops, or network services for both local and remote users.
• Resolve problems promptly or escalate to appropriate technical personnel on behalf of the customer.
• Support and maintain effective relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines for IT support.
• Provide case status updates to management and end users.
• Track inventory of all IT-related hardware and software.
• Implement and use necessary tools and equipment for ongoing monitoring, management, and updating of the IT infrastructure.
• Ensure performance, security, and uptime of corporate networks and systems, including firewall, spam filtering, email, collaboration, VoIP, and VPN.
• Support hosted and SaaS solutions such as ERP, VoIP, email, and file sharing.
• Communicate IT requirements to management when new purchases are necessary.

Skills on Resume: 

• Call Troubleshooting (Hard Skills)
• User Support (Hard Skills)
• Issue Escalation (Soft Skills)
• User Relations (Soft Skills)
• SOP Development (Hard Skills)
• Inventory Tracking (Hard Skills)
• Network Security (Hard Skills)
• SaaS Support (Hard Skills)

Job Summary: 

• Act as the first point of IT contact for team members and the business.
• Resolve requests and incidents logged in the Helpdesk system by HQ and remote users, or escalate incidents to the appropriate IT team.
• Maintain the Helpdesk tracking software.
• Administer and support desktop PCs, laptops, printers, MFPs, VDIs, VoIP devices, and smartphones.
• Maintain IT Helpdesk policies and procedures.
• Maintain an inventory of all equipment and software licenses.
• Deploy new hardware and software.
• Assist with the day-to-day administration and monitoring of MS Windows Servers, MS Exchange, MS SharePoint, MS SQL, and Microsoft services, including Active Directory, DNS, and DHCP.
• Assist with the day-to-day administration and monitoring of enterprise backup systems.
• Ensure all work is completed to appropriate quality standards.

Skills on Resume: 

• IT Contact (Soft Skills)
• Helpdesk Support (Hard Skills)
• Incident Escalation (Soft Skills)
• Device Administration (Hard Skills)
• Policy Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• System Administration (Hard Skills)
• Backup Monitoring (Hard Skills)

Job Summary: 

• Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware, software, networking, VPN, connectivity, servers, and other network devices and peripherals both remotely and onsite.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VoIP products, servers, backup systems, and miscellaneous devices.
• Analyze, test, troubleshoot, and evaluate existing network systems such as LAN, WAN, cloud networks, servers, and other data communications networks.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Provide on-call emergency services after business hours, holidays, and weekends.
• Respond promptly and professionally to alerts and end-user IT issues.
• Monitor and update Service Desk incident tracking tickets to demonstrate compliance with issue response and resolution, Service Level Agreements, daily activity logging, and documenting solutions.
• Function as the primary point of contact and communication with customers from ticket assignment to successful resolution, including scheduling work and keeping customers updated on progress.
• Meet Client Service SLA goals.
• Supervise and mentor other technicians, providing correction and guidance.

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Device Support (Hard Skills)
• Network Analysis (Hard Skills)
• Network Maintenance (Hard Skills)
• On-Call Support (Soft Skills)
• Service Desk Management (Hard Skills)
• Customer Communication (Soft Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Work with operating systems to back up data to external media, format and reload Windows 7, 8, and 10, use reset/restore utilities, and perform driver installation and software preparation.
• Install, configure, and troubleshoot printers (local and network), Microsoft Office applications (Word, Excel, etc.), scanners, and other workstation hardware.
• Check the workflow console and assign work to other technicians.
• Complete service orders promptly and accurately.
• Eliminate malware using various removal tools.
• Copy and move profiles from non-domain accounts to domain accounts.
• Troubleshoot email and internet connectivity issues, including Exchange, POP3, and SMTP account setup.
• Provide client support and technical issue resolution via email, phone, and other electronic media.
• Configure software to connect to the internet application servers.
• Provide basic training to clients on the use of systems and applications related to the internet.
• Identify and correct or advise on operational issues in client computer systems.

Skills on Resume: 

• Data Backup (Hard Skills)
• Printer Support (Hard Skills)
• Work Assignment (Soft Skills)
• Order Management (Hard Skills)
• Malware Removal (Hard Skills)
• Email Troubleshooting (Hard Skills)
• Client Support (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Install, maintain, and troubleshoot Windows PCs, Apple Macs, and smartphones, including hardware, operating systems, and applications.
• Assist employees with daily IT-related tasks and technical issues.
• Maintain office IT infrastructure such as desktops, laptops, servers, routers, switches, satellite receivers, and wireless access points.
• Diagnose and resolve hardware failures, replacing components.
• Provide pre-sales technical assistance and support the installation of company equipment at client sites.
• Configure systems in client offices and deliver follow-up technical support.
• Oversee building maintenance and safety, including electrical, air conditioning, and office vehicle servicing.
• Respond to support requests for Microsoft Office applications, phones/voicemail, printers, and mobile devices.
• Set up and configure new computers with required applications and security.
• Install and update software on desktop systems, ensuring antivirus and malware protection.
• Create and remove user accounts across network, email, phone, and security systems.
• Track, document, and update IT inventory records for accountability.

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Employee Support (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Hardware Repair (Hard Skills)
• Client Support (Soft Skills)
• System Configuration (Hard Skills)
• Facility Maintenance (Soft Skills)
• Inventory Tracking (Hard Skills)

Job Summary: 

• Evaluate documented resolutions and analyze trends to prevent future problems.
• Collaborate as a strong member of the IT team to deliver IT infrastructure and support.
• Assist in supporting phone and voicemail systems.
• Field incoming help requests from end users via the web portal ticketing system.
• Record, track, and document the help desk request problem-solving process, including all decisions made and actions taken through final resolution.
• Apply diagnostic utilities to aid troubleshooting.
• Identify and learn the appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Carry out preventative maintenance.
• Maintain confidentiality regarding information processed, stored, or accessed by end users on the network.
• Configure and install hardware and software.
• Assist with network asset management, including maintenance of network component inventory, related documentation, and technical specifications.

Skills on Resume: 

• Problem Prevention (Hard Skills)
• Team Collaboration (Soft Skills)
• Phone Support (Hard Skills)
• Ticket Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Desktop Maintenance (Hard Skills)
• Confidentiality (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Provide first response support for manufacturing operations and end users, including workstation hardware such as barcode scanners, monitors, network connections, and label printers.
• Support office end users by responding to error messages, PC issues, and viruses.
• Assist with new hardware deployments.
• Report and log end-user requests and set up new user accounts.
• Help generate procedure documentation.
• Respond to issues with Cisco telephony systems and perform user provisioning.
• Assist in establishing maintenance schedules for IT assets in maintenance software.
• Perform routine Zebra label printer maintenance, including belt replacements.
• Maintain and organize computer spare parts.
• Perform computer software updates and virus/malware cleanup.
• Set up and maintain special workstation image backups.
• Physically monitor server rooms and related equipment, including routers and UPS systems.
• Replace UPS batteries and perform system maintenance.

Skills on Resume: 

• End-User Support (Hard Skills)
• Hardware Deployment (Hard Skills)
• Account Management (Hard Skills)
• Documentation (Soft Skills)
• Telephony Support (Hard Skills)
• Asset Maintenance (Hard Skills)
• Printer Maintenance (Hard Skills)
• Server Monitoring (Hard Skills)

Job Summary: 

• Resolve Helpdesk service requests.
• Provide oversight and support for escalations from Level 1 technicians.
• Mentor Helpdesk Level 1 technicians to strengthen their skills.
• Identify root causes and develop processes or use centralized services tools to eliminate recurring problems.
• Participate in on-call rotation with all engineers.
• Maintain an understanding of clients and their IT infrastructure needs while keeping up with current technology trends to ensure healthy, stable, and optimized network environments.
• Deliver exceptional service and communication to clients, vendors, and peers in support of the company's mission.
• Update documentation of client networks.
• Perform backup maintenance and resolution.
• Configure standard email clients such as Outlook.

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Escalation Oversight (Soft Skills)
• Mentoring (Soft Skills)
• Root Cause Analysis (Hard Skills)
• On-Call Support (Soft Skills)
• Client Management (Soft Skills)
• Documentation (Hard Skills)
• Backup Maintenance (Hard Skills)

Job Summary: 

• Install, configure, troubleshoot, and customize Microsoft Office Suite applications per customer preferences.
• Install, configure, and test workstation hardware, including video cards, NICs, sound cards, and hard drives.
• Administer Windows Server tasks, including file and print services, user and group management, file permissions, event log review, and restore from backup.
• Administer enterprise email applications, including user and group management, folder permissions, mail forwarding, and alias setup.
• Perform day-to-day VoIP system administration, including moves, adds, and changes for extensions.
• Take ownership of tasks and follow through to ensure complete resolution.
• Assist Senior Engineers with project delivery.
• Support Senior System Engineers in security and disaster recovery by applying best practices and policies across network infrastructures, platforms, and technologies.
• Participate in Implementation Team activities.
• Maintain additional required documentation, including modifications to procedures, maintenance logs, and network topology diagrams.

Skills on Resume: 

• Office Support (Hard Skills)
• Hardware Installation (Hard Skills)
• Server Administration (Hard Skills)
• Email Administration (Hard Skills)
• VoIP Management (Hard Skills)
• Task Ownership (Soft Skills)
• Project Support (Soft Skills)
• Documentation (Hard Skills)