INFORMATION TECHNOLOGY TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Nov 12, 2025 - The Information Technology Technician has experience in configuring and maintaining local and wide area networks, installing and troubleshooting hardware, software, and peripherals, and supporting Windows, Active Directory, Office 365, VoIP systems, and firewalls. This role requires strong knowledge of networking fundamentals, internet security, backup and recovery, and familiarity with Linux systems, virtualization platforms, and compliance standards such as GDPR or HIPAA. The technician also needs analytical problem-solving skills, the ability to communicate technical resolutions clearly to end users, and strong collaboration with cross-functional teams to support organizational technology needs.

Essential Hard and Soft Skills for a Standout Information Technology Technician Resume
  • Hardware Setup
  • System Configuration
  • Network Management
  • Active Directory
  • Cybersecurity Management
  • Software Installation
  • Technical Support
  • System Troubleshooting
  • Database Management
  • Documentation Development
  • Problem Solving
  • User Training
  • Staff Support
  • Team Collaboration
  • Vendor Collaboration
  • Professionalism
  • Process Improvement
  • Task Management
  • Client Support
  • Communication Skills

Summary of Information Technology Technician Knowledge and Qualifications on Resume

1. BS in Information Technology with 3 years of Experience

  • Experience working in a busy help desk/desktop support role, ideally within the educational setting.
  • Ability to respond promptly to tickets raised and communicate with the end user.
  • Experience in Windows Server systems and their components.
  • Working knowledge of Active Directory and group policy.
  • Knowledgeable in account provisioning, password resets, and role-based access management.
  • Understanding of policy configuration to standardize security and desktop environments.
  • Experience with help desk platforms (e.g., ServiceNow, Zendesk, or similar) for tracking and resolving incidents.
  • Knowledge of account lifecycle management and security best practices.
  • Customer service-oriented and professional communication abilities.
  • Experience working closely with IT colleagues to escalate complex issues and share solutions.
  • Can recognize a user-focused approach, especially in educational environments.

2. BA in Management Information Systems with 2 years of Experience

  • Knowledge and experience of IT functions.
  • Understanding of the importance of safeguarding within a school environment.
  • Experience providing first-line technical support for hardware, software, and networking issues.
  • Experience in setting up, configuring, and maintaining classroom technology (e.g., projectors, smartboards, printers).
  • Understanding of Windows, macOS, and Chromebook environments commonly used in schools.
  • Knowledge of basic cybersecurity practices (e.g., password policies, phishing awareness).
  • Familiarity with cloud-based platforms such as Google Workspace for Education or Microsoft 365.
  • Confidence, enthusiasm, and a passion for learning.
  • Ability to build good working relationships with colleagues.
  • Ability to maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels
  • Be highly organised and able to work harmoniously, efficiently, and often under pressure.

3. BS in Web Development with 1 year of Experience

  • Working knowledge of Windows operating systems and basic computer hardware.
  • Experience with setup and maintenance of A/V equipment.
  • Understanding of basic enterprise networking concepts.
  • Strong troubleshooting skills.
  • Basic mechanical and electrical knowledge.
  • Familiarity with incident, request, and escalation processes.
  • Can use cloud collaboration tools such as Teams, Zoom, Slack, or Google Workspace.
  • Ability to interact and work effectively with colleagues from various backgrounds.
  • Ability to work calmly and competently under pressure and in adverse conditions.
  • Attention to detail, good organizational skills, and problem-solving abilities.
  • Phenomenal teammate with good interpersonal and communication skills.

4. BS in Computer Science with 3 years of Experience

  • Understanding of and adherence to IT security policies.
  • Experience in the Oracle system and SharePoint.
  • Experience in supporting team collaboration through SharePoint sites, document libraries, and workflow tools.
  • Hands-on work with ERP systems like Oracle for data entry, reporting, and system management.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Experience in maintaining digital and physical records, ensuring compliance with internal IT and company standards.
  • Knowledge of data protection policies and procedures to safeguard system integrity.
  • Skilled in supporting end-users within structured IT and administrative processes.
  • Ability to build structured reports and analyses, improving decision-making accuracy.
  • Excellent administrative and communication skills.
  • Team-oriented, results-focused, detail-oriented, and organized, with a can-do and proactive approach.
  • Committed to continuous learning and development.

5. BS in Data Analytics with 4 years of Experience

  • Experience assisting end-users through remote desktop tools and phone support.
  • Understanding of networking fundamentals, VLANs, routing, subnet masks, and WiFi.
  • Knowledge of tools and technologies, including source control(e.g., Git) and defect reporting (e.g., Jira).
  • A solid foundation with Debian/Ubuntu/Enterprise Linux.
  • Experience implementing routine system updates and patches, ensuring systems remain secure and stable.
  • Exposure to backup and recovery strategies, understanding how to safeguard critical data.
  • Experience with MS Teams, Zoom, or Google Meet troubleshooting.
  • Working knowledge of systems like ServiceNow or Zendesk for incident tracking.
  • Skilled self-starter, able to identify needs and bring them to resolution without oversight.
  • Strong team player, able to keep up with fast-paced teams and rapid changes.
  • Highly motivated individual with a thirst for knowledge and a desire to take on increasingly bigger challenges.
  • Ability to collaborate and provide support to all staff, technical and non-technical alike.

6. BS in Software Engineering with 2 years of Experience

  • Experience supporting ICT use in a school setting.
  • Experience in troubleshooting software and hardware issues promptly.
  • Ability to procure, install, and manage educational and office software and hardware.
  • Experience supporting classroom technology by maintaining projectors, interactive whiteboards, and smart displays.
  • Ability to troubleshoot LMS platforms (e.g., Moodle, Google Classroom, Microsoft Teams for Education).
  • Awareness of safeguarding policies, GDPR/FERPA, and data privacy in schools.
  • Knowledge of tools like Google Workspace for Education or Microsoft 365 Education.
  • Exposure to domain controllers, file servers, or school management systems.
  • Clear instructional ability to guide staff/students on technology use step by step.
  • Ability to work closely with teachers to integrate technology into lessons.
  • Multi-tasking under time pressure and professional discretion.

7. BS in Cybersecurity with 5 years of Experience

  • Strong and proven history in PC build (installing Windows, installing applications, installing pc cards, etc).
  • Strong and proven history in PC troubleshooting (Windows errors, PC Hardware, hard drives, motherboards, etc).
  • Excellent knowledge of Windows PC troubleshooting tools.
  • Strong working knowledge of pc network architecture.
  • Experience in Server setup and maintenance.
  • Strong experience in PC Anti-virus/Patching.
  • Experience in PC Backup and recovery (Acronis imaging).
  • Experience in PC Virtualisation.
  • Experience in PC software (e.g., Visual Basic, SQL, etc).
  • Good user-focused communication abilities to ensure non-technical users feel supported and informed.
  • Attention to documentation and keep accurate records of procedures, incidents, and fixes.
  • Ability to work alongside HR, finance, and other departments during IT rollouts.
  • Have a proactive mindset, anticipating IT issues and implementing preventive measures.

8. BS in Network Engineering with 3 years of Experience

  • Previous professional experience in the 1st and 2nd levels of support, preferably in the IT logistics field.
  • Basic knowledge of DHCP, DNS, SSH, and Windows Server.
  • Solid network knowledge (TCP/IP, VLAN, Ethernet, WI-FI).
  • Experience in handling Linux systems.
  • Experience in the field of data protection and data security.
  • Can use ITSM tools like ServiceNow, Jira, or Zendesk to track and resolve incidents.
  • Experience with endpoint security practices - antivirus, encryption, and patch management fundamentals.
  • Understanding of data recovery procedures and disaster recovery basics.
  • Introductory knowledge of PowerShell or Bash for task automation.
  • Solid analytical problem-solving abilities and the ability to break down technical issues and find efficient solutions.
  • Strong time management skills to balance multiple tickets and prioritize urgent tasks effectively.
  • Effective communication with non-technical users, explaining technical concepts clearly to employees at all levels.

9. BS in Database Administration with 4 years of Experience

  • Experience with local and wide area network configuration and maintenance.
  • Experience with the installation and configuration of various software, hardware, and peripheral devices.
  • Experience with Windows, Active Directory, voice over Internet Protocol (VoIP) phone systems, Office 365 suite, and firewall maintenance.
  • General knowledge about internet security and networking fundamentals.
  • Understanding of backup and recovery planning for both cloud and on-premises solutions.
  • Exposure to Debian/Ubuntu or enterprise Linux systems.
  • Familiarity with VMware, Hyper-V, or VirtualBox.
  • Awareness of GDPR, HIPAA, or organizational compliance policies.
  • Analytical problem-solving and prioritization under pressure.
  • Clear end-user communication to explain technical resolutions in plain language.
  • Ability to collaborate with cross-functional teams, working closely with teachers, admins, or business units.

10. BS in Software Development with 2 years of Experience

  • Understanding of Microsoft computer systems and medium-sized networks.
  • Experience in troubleshooting computer hardware, software, and associated peripherals issues.
  • Proficient in Windows 10 usage/troubleshooting, Microsoft Office, and the Microsoft 365 suite of online products.
  • Experience with System updates and patch deployment, applying security updates across multiple devices.
  • Printer and peripheral support experience, managing shared devices and troubleshooting connectivity issues.
  • Understanding of Active Directory & Group Policy fundamentals.
  • Exceptional written and verbal communication skills.
  • Always professional, polite, positive, calm, and friendly, especially when under pressure, and have a constant can-do attitude.
  • Excellent diagnostic and critical thinking skills.
  • Demonstrate time management and task prioritization, and be able to work well independently or in a group.
  • Able to view problems on a macro and micro scale.
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