WHAT DOES AN INFORMATION TECHNOLOGY TECHNICIAN DO?

Updated: Nov 12, 2025 - The Information Technology Technician maintains servers, networks, and telecommunications systems, ensuring smooth operation of database, email, backup, and file/print services. This role involves troubleshooting and resolving hardware, software, and connectivity issues, supporting applications such as SMS, Sage 100, Delphi, and Synexys, and acting as the first responder to on-site technology incidents. In addition, the technician assists in implementing security protocols, performing audits, and safeguarding company assets to ensure business continuity and workforce efficiency.

A Review of Professional Skills and Functions for Information Technology Technician

1. Information Technology Technician Key Accountabilities

  • Ticket Support: Answer tickets for a diverse user base.
  • Technical Troubleshooting: Remotely solve application and hardware issues.
  • Employee Management: Onboard and offboard employees.
  • User Administration: Maintain and manage the growing user base in G Suite.
  • Cloud Management: Manage cloud applications in a single sign-on environment.
  • Team Collaboration: Collaborate across IT to find and develop the best solutions.
  • Process Improvement: Identify process improvements within the Service Desk.
  • Documentation: Create technical documentation, KB articles, and How-To’s for the end-user self-service portal.
  • IT Infrastructure: Understand the big picture of IT infrastructure.
  • Asset Management: Track and maintain assets.

2. Information Technology Technician General Responsibilities

  • Issue Triage: Process and perform initial triage of support issues for clients and projects.
  • Desktop Support: Support desktop and browser functions for the Service Desk.
  • Client Requests: Collect information and apply initial triage to inbound client requests.
  • Access Management: Provide and manage access to Active Directory, Oracle databases, and internal systems.
  • Equipment Support: Support client proprietary equipment, including scripting software updates and patch management.
  • Ticket Processing: Process calls, emails, and portal-created tickets.
  • Break/Fix Triage: Perform initial triage on break/fix issues from clients, follow appropriate triage processes to escalate issues on demand.
  • Case Documentation: Document all actions in cases to effectively communicate information internally and to clients.
  • End-User Support: Provide end-user support for client-facing tools.
  • Network Alerts: Process network connectivity and availability alerts for clients.
  • SIEM Analysis: Run and analyze SIEM reports for troubleshooting.

3. Information Technology Support Technician Role Purpose

  • Hardware and Software Setup: Install and configure new computer hardware, software, systems, networks, printers, and scanners.
  • Equipment Maintenance: Repair and replace equipment.
  • VOIP Management: Ensure the VOIP phone system runs smoothly.
  • System Monitoring: Monitor and maintain computer systems and networks.
  • Request Handling: Handle inbound questions and requests.
  • Technical Support: Provide technical support across the company via web conference, phone, or in person.
  • Compliance Support: Assist with SOC 2 compliance and annual audits.
  • Employee Onboarding: On-board new employees and set up accounts.
  • Training Development: Survey and propose relevant new training for employees.
  • Vendor Management: Help select and work with vendors to augment and improve internal IT.

4. Information Technology Technician Essential Functions

  • Test Execution: Prepare, connect, and execute test procedures as instructed by internal software.
  • Hardware Repair: Replace equipment parts and repair hardware problems.
  • Inventory Identification: Identify electronics from inbound inventory for resale.
  • Resale Valuation: Identify and prioritize detailed information from electronics for resale value.
  • Inventory Management: Collect inventory from within the warehouse and generate inventory lists for resale.
  • Software Updates: Update information within inventory management software, such as Salesforce.
  • Remote Support: Provide remote and off-site support for remote workers.
  • Business Strategy Support: Assist the IT Manager in driving business strategy and addressing business needs.
  • Equipment Procurement: Purchase and order IT equipment to meet business requirements.
  • Vendor Liaison: Liaise with third-party support vendors for quotations and support issues.

5. Information Technology Technician Additional Details

  • System Continuity: Assure continuity of the computer system for all system users.
  • Server Support: Support the continuity of Domain servers.
  • Backup Administration: Operate and administer backup software.
  • Software Research: Research software products and evaluate applicability to the organizational environment.
  • Installation: Install selected software and hardware products.
  • Hardware Repair: Repair hardware and coordinate with service vendors to ensure continuity of service.
  • User Assistance: Provide technical assistance and advice to users.
  • System Recommendations: Recommend software and hardware changes to improve computer capabilities.
  • Resource Utilization: Assist in implementing practices to more effectively utilize IT resources.
  • Mobile Device Management: Administer and maintain mobile devices.
  • Imaging Strategy: Create and maintain a computer imaging strategy.

6. Information Technology Technician Roles

  • Customer Relationships: Build strong customer relationships with the studio’s internal customers.
  • Infrastructure Management: Take ownership of setting up and maintaining servers, storage, security, and network for the development team.
  • System Resilience: Ensure IT infrastructure is resilient and performant to meet business needs.
  • Service Maintenance: Install and maintain essential IT services, ensuring reliability and security.
  • Budget Support: Assist in defining and managing the IT budget.
  • IT Strategy: Assist in defining and implementing the IT strategy for the studio.
  • Vendor Management: Manage hardware and software vendors and maintenance agreements.
  • Staff Training: Support staff development and training on new technologies and software.
  • Communication: Communicate effectively with staff to identify needs and evaluate alternative business solutions.
  • Facilities Support: Provide additional facilities and office services support.

7. Information Technology Technician Tasks

  • System Troubleshooting: Troubleshoot and repair IT systems, CCTV, and alarm equipment.
  • Equipment Setup: Relocate and set up computers during remodels and special projects.
  • Preventative Maintenance: Perform preventative maintenance and monthly generator tests.
  • Documentation: Document troubleshooting steps, error codes, and resolutions in the ticketing system.
  • Project Execution: Complete in-store project tasks by assigned deadlines.
  • On-Call Support: Provide on-call after-hours support for critical IT issues.
  • SLA Tracking: Track progress against SLAs and communicate status updates.
  • Post-Resolution Testing: Verify stability through post-resolution testing.
  • Cabling Installation: Install and certify structured cabling for data, voice, and meeting spaces.
  • Technology Awareness: Stay current on emerging IT tools and technologies.

8. Information Technology Technician Details and Accountabilities

  • Customer Support: Provide exceptional customer service and technical support.
  • On-site Services: Perform on-site installation, repair, and maintenance of network, voice, CCTV, access control, and other supported technologies sold by the MSP.
  • Error Diagnosis: Diagnose errors or technical problems and determine proper solutions.
  • Service Reporting: Produce timely and detailed service reports on work performed and resolutions.
  • Issue Escalation: Escalate issues to maintain SLA expectations.
  • Process Documentation: Document processes and maintain current and accurate customer records at all times.
  • Vehicle Operation: Operate vehicles safely and courteously.
  • Procedure Compliance: Follow all company procedures and protocols.
  • Team Collaboration: Cooperate with team members and share information across the organization.
  • Customer Assessment: Assess customer needs and make appropriate recommendations.
  • Relationship Building: Build positive relationships with customers.

9. Information Technology Technician Overview

  • PC Maintenance: Maintain, upgrade, and troubleshoot PC hardware and software.
  • Microsoft Office: Use Microsoft Office Suite, including Word, Excel, Outlook, Access, and PowerPoint.
  • Data Analysis: Analyze data received from partner laboratories.
  • Client Reporting: Report client results accurately and on time.
  • Monthly Reporting: Create monthly reports for various departments and clients.
  • LIS/LIMS Management: Support and manage the company’s LIS/LIMS systems.
  • System Modification: Modify LIMS and handle third-party integrations and reporting.
  • Technical Support: Provide technical support for office and laboratory staff.
  • Network Support: Assist internal and external clients with phone and network issues.
  • Detail Orientation: Ensure accuracy and attention to detail in all technology-related tasks.

10. Information Technology Technician Job Description

  • Issue Investigation: Investigate technical issues on site, either face-to-face, via phone, or e-mail.
  • Issue Resolution: Fix or report issues quickly and professionally, and escalate to second-line support.
  • Customer Service: Provide a positive and professional level of customer service.
  • Technical Diagnosis: Diagnose and resolve technical issues.
  • Equipment Setup: Set up and install new equipment, including desktops, laptops, printers, and mobile devices.
  • Security Practices: Apply best security practices to end-user devices and provide helpful advice on this to end users.
  • Register Maintenance: Maintain all registers for equipment, software, and users.
  • Purchase Requisitions: Create purchase requisitions for IT hardware and software.
  • Asset Management: Maintain the fixed asset register.
  • Software Troubleshooting: Troubleshoot software issues such as Microsoft Office.
  • Project Support: Undertake small-sized projects as instructed by the IT Infrastructure Manager.

11. Information Technology Technician Functions

  • End-User Support: Assist end-users and IT specialists by phone, email, and web with first-level technical support.
  • Incident Resolution: Resolve as many incidents as possible at the Tier I level.
  • Collaboration: Collaborate with developers and other groups to resolve technical problems.
  • Ticket Management: Create, respond to, and escalate tickets on demand to the appropriate support groups.
  • Documentation: Document each ticket with troubleshooting details, steps taken, and the status or resolution.
  • Client Response: Provide timely responses to client and management requests.
  • Status Updates: Deliver regular status updates on client and management requests.
  • Purchase Requisitions: Generate purchase requisitions for end-user equipment and software.
  • Policy Compliance: Follow established policies and procedures to ensure proper handling of client requests.
  • Knowledge Contribution: Contribute knowledge and updated information to maintain Standard Operating Procedures and training manuals for Tier I support.

12. Information Technology Technician Accountabilities

  • End-User Support: Provide technical support for end users covering desktops, laptops, software, and remote access tools.
  • Issue Resolution: Diagnose and resolve issues related to operating systems, applications, and hardware components.
  • Server and Network Maintenance: Maintain servers and networks, including monitoring equipment performance.
  • Installation and Configuration: Assist with installation, relocation, and configuration of servers, workstations, and networked devices.
  • Site Preparation: Perform site preparation and coordinate setup schedules for new equipment.
  • Implementation Documentation: Document hardware and software implementations along with help desk workflows.
  • Training Resources: Develop and maintain user guides, training resources, and support materials.
  • Device Connectivity: Connect end-user devices to the network and ensure proper functionality.
  • Request Management: Log, track, and resolve support requests in the ITSM platform.
  • Process Improvement: Contribute to continuous improvement by identifying trends and recommending solutions.

13. Information Technology Technician Job Summary

  • First-Line Support: Serve as first-line technical support for all IT issues within the offices.
  • Problem Resolution: Research, troubleshoot, and resolve technology-related problems.
  • Ticket Management: Create and update records in the support ticket system.
  • Help Desk Response: Respond to Help Desk issues with urgency.
  • Staff Interaction: Professionally interact with internal staff at all levels to resolve issues and provide timely follow-up.
  • On-Call Support: Serve "on-call" on demand.
  • Workstation Deployment: Set up and deploy computers to ensure workstations are ready for staff.
  • Software Administration: Administer and maintain computer software and provide additional support.
  • Equipment Maintenance: Perform minor maintenance, repairs, and clean-up of IT equipment.
  • Inventory Management: Assist in maintaining technology inventory.
  • Network Troubleshooting: Troubleshoot network connectivity for devices, including computers, printers, scanners, and smartphones.
  • Program Management: Install and remove programs to support workflow.

14. Information Technology Support Technician Responsibilities

  • Incident Resolution: Diagnose and resolve hardware, software, and network incidents using structured root-cause analysis.
  • System Installation: Perform clean installations and configurations of endpoints, servers, and network devices following standard builds.
  • Solution Architecture: Design technical solution architectures in partnership with the sales team and peer engineers to meet client requirements.
  • User Support: Deliver support through phone, email, and onsite visits, tailoring assistance to user context and urgency.
  • Technology Adoption: Research, test, and adopt new technologies to expand service capabilities and toolsets.
  • Issue Escalation: Escalate complex or blocked issues to higher-tier resources with complete replication steps and impact statements.
  • Health Reporting: Provide regular environmental health reports to leadership, highlighting risks, KPIs, and remediation progress.
  • Cabling Installation: Install, terminate, label, and certify structured cabling for data, voice, and conference systems per specifications.
  • System Documentation: Create and maintain configuration and topology documentation for deployed systems and networks.
  • Knowledge Management: Develop runbooks and knowledge base articles to improve first-contact resolution.

15. Information Technology Technician Details

  • PC Maintenance: Install, assemble, maintain, and repair PCs and laptops.
  • Mobile Support: Set up and support mobile devices such as cellphones and tablets.
  • Microsoft Support: Support Microsoft operating systems and applications, including Office 365, Outlook, Teams, and Adobe Acrobat (PDF) and Suites (Photoshop, InDesign, and Illustrator).
  • Professional Software Support: Support professional software, including Autodesk, SketchUp, Lumion, and 3D FARO Scanner.
  • Inventory Management: Maintain hardware and software inventory.
  • Infrastructure Maintenance: Maintain existing wiring infrastructure and assist with new infrastructure deployment.
  • Audiovisual Support: Assist with audiovisual needs for day-to-day operations.
  • Project Assistance: Assist with IT department projects.
  • Network Configuration: Assist with network utilization and configuration.
  • IT Maintenance: Assist with IT department migrations, deployments, maintenance activities, and upgrades.

16. Information Technology Field Technician Duties

  • On-Site Support: Travel to stores to provide on-site technical support.
  • POS Support: Provide technical support for Point of Sale systems and peripherals, with the ability to replace hardware elements such as scanners, printers, pin pads, and complete registers.
  • Issue Troubleshooting: Work with higher-level technicians to troubleshoot software, hardware, and internet connectivity issues.
  • Hardware Installation: Install and replace standard PC hardware and peripheral components such as monitors, keyboards, and printers.
  • Wiring Knowledge: Apply knowledge of Cat5 wiring and terminating.
  • Software Configuration: Learn and configure in-store software systems.
  • User Training: Instruct users in the use of equipment and software.
  • Ticket Updates: Provide updates, status, and completion details via the ticketing system.
  • Manager Communication: Communicate regularly with the manager about issues.
  • Department Coordination: Maintain communication within the department to ensure duplicate work is not performed by other support staff.
  • Work Environment Maintenance: Maintain a neat work environment and help organize the server room and test lab.

17. Information Technology Technician Roles and Details

  • Tier 1 Support: Serve as the first tier of support for inbound technical requests while documenting all cases in a ticketing system.
  • Issue Troubleshooting: Troubleshoot end-user issues across hardware, software, and network environments using phone, remote, and on-site methods.
  • System Support: Provide operational assistance for Microsoft Windows and Linux systems to ensure reliability and performance.
  • OS Management: Perform operating system imaging, upgrades, and user account setup for company devices.
  • Hardware Installation: Install and configure hardware components such as memory, drives, and peripheral equipment.
  • Data Protection: Support data protection by executing regular backup and recovery processes using Microsoft technologies.
  • Documentation: Maintain detailed network diagrams and technical documentation for reference and compliance.
  • Onboarding Support: Send onboarding communications such as welcome emails to new customers.
  • Hardware Testing: Test computer hardware and related devices to confirm functionality before deployment.
  • Software Evaluation: Evaluate software applications to verify stability and compatibility in business environments.
  • Project Participation: Participate in IT projects directed by management to align technology with organizational needs.

18. Information Technology Helpdesk Technician Responsibilities and Key Tasks

  • Service Desk Support: Act as a service desk contact for tickets, phone calls, and emails from staff regarding IT issues and queries.
  • Problem Ownership: Take ownership of user problems, follow up on their status, and communicate progress promptly.
  • Customer Service: Maintain a high degree of customer service for all support queries and adhere to service management principles.
  • External Support Coordination: Arrange and follow up on external technical support when problems cannot be resolved in-house.
  • Asset Management: Maintain an Asset Database and track changes.
  • Account Management: Create new user accounts and mailboxes.
  • Procedure Documentation: Create and maintain official helpdesk procedures and documentation (SOP, WI, CL).
  • Equipment Installation: Install and configure PCs, laser printers, label printers, and tablets.
  • Automation Support: Assist in the creation and maintenance of service desk automations and projects, including PC imaging, patch updates, security updates, and anti-virus rollouts/updates.
  • Workspace Maintenance: Assist in the maintenance of the desk layout and IT solutions provided to end users.

19. Information Technology Technician Duties and Roles

  • Escalation Support: Act as an escalation point for difficult or controversial tasks.
  • Technical Assistance: Respond to requests for hardware, software, peripheral, and networking technical assistance, and escalate complex problems to senior team members.
  • Service Desk Monitoring: Monitor the Service Desk for assigned requests and incidents, process them first-in, first-out based on priority, and respond quickly and effectively.
  • Priority Management: Manage and triage multiple incoming priorities by understanding customer needs and meeting ITSD service level requirements.
  • Task Scheduling: Perform, schedule, and assign tasks in the queue, and monitor system alert activity.
  • Resource Allocation: Ensure users are assigned appropriate resources.
  • Advanced Troubleshooting: Provide complex and unique technical troubleshooting assistance to achieve end-user satisfaction.
  • Problem Ownership: Take ownership of user problems, follow up on their status, and communicate progress promptly.
  • Issue Analysis: Isolate issues, define problems clearly, and articulate solutions in a concise, consultative manner.
  • Customer Service: Maintain a strong customer service orientation, professional demeanor, and ability to work under pressure to resolve critical issues promptly.
  • Asset Management: Take ownership of ITSD fixed asset inventory and maintain accuracy.

20. Senior Information Technology Technician Roles and Responsibilities

  • Customer Service: Provide a world-class customer service experience when supporting the business and effectively communicate with all levels of the organization.
  • Issue Resolution: Resolve technical and application support issues with hands-on problem-solving under general management direction.
  • Office 365 Administration: Perform Office 365 administration, configuration, and support for AzureAD, Exchange, SharePoint, OneDrive, and Intune, including PowerShell usage.
  • Ticket Management: Monitor, log, and track all issues in the IT ticketing system.
  • OS Support: Install, configure, support, and maintain Windows and Mac operating systems.
  • Patch Management: Set up and maintain a patch management program for Microsoft and related software, including testing, scheduling, and documentation.
  • Account Management: Maintain user accounts, groups, and security access requirements for corporate data.
  • Endpoint Security: Manage endpoint security to protect computers from viruses, malware, and other threats.
  • Mobile Device Management: Configure and support mobile devices (iOS, Android, iPad) and implement mobile device management to improve security and meet standards.
  • Lifecycle Management: Manage the full lifecycle process for computers and related equipment, including support, installation, configuration, and inventory tracking.
  • AV Support: Maintain and support audiovisual equipment in conference rooms, and assist in coordinating setup and execution for meetings and events.

21. Information Technology Helpdesk Technician Roles

  • Help Desk Support: Support regional stores as a Help Desk Agent within the international IT department.
  • First-Level Support: Deliver first-level support for hardware, software, network, and POS systems.
  • Service Requests: Handle service requests via phone, issue user credentials, and document all activities.
  • Troubleshooting: Troubleshoot and resolve IT errors or escalate to higher-level support.
  • Team Coordination: Coordinate with second and third-level teams for complex technical issues.
  • Remote Support: Assist with remote installations, system backups, and scheduled maintenance tasks.
  • Hardware and Software Testing: Test new hardware and software to ensure compatibility and performance.
  • Incident Escalation: Escalate unresolved incidents to infrastructure support for timely resolution.
  • Reporting: Compile statistics for weekly Service Desk reports on call volume and trends.
  • Knowledge Sharing: Create and publish support documentation for knowledge sharing.
  • User Training: Provide user training to improve system adoption and efficiency.

22. Information Technology Technician Tasks

  • Infrastructure Maintenance: Install and maintain the infrastructure required for network systems.
  • Equipment Evaluation: Examine and evaluate electronic equipment using diagnostic tools.
  • Failure Reporting: Report equipment failures and create work orders to resolve them.
  • Team Collaboration: Interact with other teams to identify existing equipment problems.
  • Technical Analysis: Utilize schematic drawings and written specifications to address issues.
  • Site Visits: Visit sites daily where network communications are located.
  • Service Installation: Assist in installing and setting up technology services.
  • Quality Assurance: Ensure equipment and circuit installations meet the highest quality standards.
  • Design Implementation: Understand and interpret technical design documents and related information, implement as per design, and propose changes for effective project delivery.
  • Network Support: Provide advanced technical support at the network level, including LAN/WAN connectivity, routers, switches, firewalls, and wireless.
  • On-Call Support: Participate in an on-call rotation for after-hours support.

23. Information Technology Technician Details and Accountabilities

  • Customer Support: Provide outstanding customer-centered support and service to ensure the highest levels of satisfaction.
  • Service Desk Tasks: Perform standard tasks under general supervision using established methods, principles, concepts, and SOPs related to Service Desk activities.
  • Equipment Deployment: Deploy new and upgraded computer equipment to customers.
  • Installation and Configuration: Install and place equipment, including cabling, data backup and transfer, imaging, configurations, application installations, validation, and testing.
  • Device Preparation: Prepare old devices for disposal or redeployment.
  • Documentation: Accurately document hardware failures, repairs, installations, and removals in the Service Desk system.
  • Troubleshooting: Troubleshoot and repair hardware and software remotely or in person for desktops, laptops, printers, and mobile devices while meeting SLAs.
  • Issue Escalation: Resolve questions or issues and escalate only complex matters to higher-level support.
  • System Documentation: Participate in creating and maintaining local site IT systems documentation.
  • Compliance: Ensure compliance with all Panasonic policies and procedures, including SOX compliance.
  • Judgment: Exercise good judgment by involving management in resolving customer issues.

24. Information Technology Technician Overview

  • Issue Escalation: Escalate technical issues for IT support, including network and application problems.
  • Ticket Creation: Raise tickets for customers through the workflow.
  • Inventory Control: Control inventory by maintaining on-hand supply and shipping replacements to sites or for demos.
  • Loaner Management: Track on-loan tablets and send out this stock before purchasing more; configure and update those tablets.
  • License Management: Manage IT licenses by turning off licenses when subscriptions end.
  • Asset Tracking: Track and document serial numbers for all tablets and key codes.
  • Order Processing: Retrieve orders from the internal ordering system and place orders.
  • Weekly Reporting: Send a weekly report to the team on orders received.
  • Portal Administration: Enter hospital information and entitlements in the admin portal and generate activation keys.
  • License Activation: Activate and assign licenses once a kit is assigned to a site.
  • Finance Reporting: Run revenue reconciliation reports for Finance, including expiration dates and education consumed.
  • Metrics Reporting: Compile internal reports covering on-time shipping, on-time delivery metrics, and usage data.
  • Supply Sourcing: Aid in sourcing supplies with manufacturers and communicate updates to the team.

25. Information Technology Technician Job Description

  • Audit Support: Support the resolution of audit issues and implement measures to prevent recurrence.
  • Security Awareness: Promote information security awareness throughout the organization.
  • Compliance: Ensure system controls, service availability, reliability, process standards, data and systems recovery, company directives, and compliance requirements are met.
  • Helpdesk Support: Provide first-level support for the IT Helpdesk, including front-end computing hardware and software, peripherals, backup and recovery, printing, email, patch updates, network, meeting rooms, telecommunication, and conferencing systems in HQ and site offices.
  • Preventive Maintenance: Execute preventive maintenance programs, including security patches for ICT services, facilities, and the Data Centre.
  • Helpdesk Operations: Manage and support IT Helpdesk operations to ensure incidents and requests are responded to and resolved according to KPIs, supporting business users 24x7.
  • Infrastructure Support: Provide secondary support for back-end infrastructure, including SAP and ECM platforms, network equipment, Microsoft platforms (Windows OS, Active Directory, Exchange, Print Services, Security Patches), infrastructure services (Virtual and Physical Servers), and Geological and Geophysical hardware.
  • Asset Management: Maintain IT asset registration for all client service assets.
  • Account Management: Support Active Directory account creation and maintenance for new joiners and staff movements.
  • Engineering Systems Support: Support technical engineering systems for Drilling, Well Services, F&E, and Operations.
  • Communication Facilities: Manage and support office communication and conferencing facilities, including preventive maintenance for phone/fax lines, IP PABX systems, and video/teleconferencing facilities.

26. Information Technology Technician Functions

  • Server Management: Test, implement, and monitor servers, including database, email, file/print, and backup servers with associated hardware and software.
  • IT Assistance: Assist management and staff with daily IT hardware and software functions.
  • Guest Support: Address guest impact issues immediately.
  • Security and Recovery: Assist in designing and performing server and security audits, system backup procedures, and recovery processes in line with disaster recovery and business continuity strategies.
  • Network Maintenance: Maintain the company LAN, email server, and wireless networks from both hardware and software perspectives.
  • Incident Response: Act as the first responder to onsite technology incidents and requests.
  • Troubleshooting: Troubleshoot and resolve hardware, connection, printer, and software issues reported to the Help Desk.
  • Escalation: Escalate requests to the appropriate party.
  • Equipment Repair: Replace or repair defective parts and equipment.
  • Technology Guidelines: Assist in constructing technology guidelines and safeguards for company assets.
  • Asset Security: Serve as the prime point of contact in securing the company's technology equipment.
  • Telecom and Network Support: Maintain telecommunications and network resources to optimize workforce efficiency.
  • Application Support: Support and troubleshoot issues with SMS, Sage 100, Delphi, and Synexys.
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