What Does An Information Technology Support Specialist Do?

WHAT DOES AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST DO?

Published: Sep 30, 2025 - The Information Technology Support Specialist provides executive-level technical support, ensuring seamless operation of Windows-based systems, servers, and mobile devices for organizational leaders and staff. This role involves troubleshooting and resolving hardware, software, and networking issues, managing accounts through Active Directory, and collaborating with internal teams and external vendors to deliver Level 1 and 2 support. The Specialist also monitors backups, analyzes trends, and supports the implementation of new technologies, projects, and solutions to strengthen IT infrastructure and enhance user productivity.

A Review of Professional Skills and Functions for Information Technology Support Specialist

1. Information Technology Support Specialist Overview

Laptop Deployment: Set up and configure new Mac and PC laptops for deployment.
Network Administration: Support, configure, maintain, and upgrade networks and servers.
Network Optimization: Monitor and optimize network performance to ensure systems run optimally.
System Design: Specify system requirements and design solutions.
Network Security: Secure networks against viruses and hacker attacks.
Data Backup: Perform regular system backups.
VoIP Management: Maintain and update VoIP phone systems.
User Management: Set up user accounts, permissions, and passwords.
End-User Support: Resolve problems reported by end users via the support system.
Application Support: Support and administer third-party applications.
System Maintenance: Keep systems up to date and patched for security and performance, including antivirus, spam filtering, and OS patches.

2. Information Technology Support Specialist Job Description

Computer Support: Maintain and troubleshoot computers to support end-user needs.
Device Deployment: Provision, configure, and deploy desktops and laptops.
User Management: Assist with creating and managing user accounts across systems.
Platform Administration: Administer platforms including Active Directory, Lync, and Exchange.
Issue Resolution: Resolve system and network issues for both local and remote users.
Data Backup: Support corporate server backups to ensure data protection.
Database Support: Assist database administrators with tasks related to MS SQL Server and Sybase.
Resource Management: Help procure, install, and configure hardware and software resources.
SOP Development: Develop and maintain standard operating procedures for IT operations.
Documentation: Document best practices to ensure consistency and efficiency across the team.

3. Information Technology Support Specialist Functions

Device Installation: Install and configure all types of end-user devices, including laptops, related software, operating systems, wireless access points, printers, and scanners.
Maintenance Planning: Plan and undertake scheduled maintenance upgrades.
Fault Resolution: Investigate, diagnose, and solve computer software and hardware faults.
Asset Management: Manage assets, equipment stocks, consumables, and other supplies.
Equipment Repair: Respond to breakdowns, repair equipment, and replace broken parts.
Problem Communication: Communicate with suppliers, providers, and employees to determine the nature of problems.
License Management: Maintain records of software licenses.
Documentation: Create documentation and reports.
Global Support: Support offices across different time zones.
Technology Learning: Learn new technologies and build expertise across varying levels of complexity.

4. Information Technology Support Specialist Accountabilities

Ticket Management: Utilize a support ticket system for employee incident reporting, tracking, and resolution.
Technical Support: Provide technical support related to computer systems, hardware, and software.
Issue Resolution: Answer complicated queries and address challenging system and user issues in a timely and professional manner.
Team Collaboration: Collaborate with the IT team and interact with system and computer users across the company.
User Onboarding: Onboard and offboard users and train them on the system and computer functions.
System Maintenance: Proactively maintain daily system performance, troubleshoot issues, and follow up on essential aspects of day-to-day functions.
System Reliability: Maintain computer systems and serve as a point of contact in the event of system failures.
Hardware Support: Support PCs, printers, and related equipment such as monitors, keyboards, mice, and hard drives.
PC Management: Maintain user PCs, including upgrades and configurations.
Inventory Management: Monitor the inventory of all equipment, software, and license usage.
Software Installation: Install, configure, and upgrade PC software.
Staff Mentorship: Mentor junior staff by sharing skills and knowledge through advice, coaching, and training opportunities.

5. Information Technology Support Specialist Job Summary

IT Support: Act as the first point of contact for IT support, resolving both software and hardware issues on-site or remotely.
Requirement Analysis: Identify computing requirements and collaborate with stakeholders to determine system needs.
Technical Tasks: Carry out a broad range of technical tasks across systems and applications.
System Maintenance: Install, configure, and maintain hardware, software, and components on multiple platforms.
Application Development: Design, develop, integrate, and support computer applications for organizational use.
Release Management: Prepare and coordinate release plans for software and hardware deployments.
IT Strategy Alignment: Ensure systems align with architectural goals and long-term IT strategy.
System Assessment: Assess production readiness and evaluate the supportability of complex systems.
Service Restoration: Restore computing services ranging from routine fixes to advanced operational issues.
System Security: Integrate appropriate security measures into information systems to safeguard data.

6. Information Technology Support Specialist Responsibilities

Best Practices: Collaborate with Development and Architecture teams to establish best practices for SharePoint and Office 365.
Workshops: Lead and participate in technical and design workshops to drive knowledge sharing.
Project Planning: Engage in planning and estimation activities for upcoming projects and workloads.
Tool Support: Support the rollout of tools and applications that enhance development workflows.
Design Considerations: Incorporate performance, scalability, and security considerations into design and implementation.
Continuous Learning: Promote continuous learning and upskilling for both team members and the broader development department.
Asset Management: Manage the purchase, organization, and maintenance of technology assets at the headquarters office.
Network Reliability: Ensure reliable and high-quality network connectivity within the office.
Employee Onboarding: Assist People Operations in onboarding new employees and efficiently managing offboarding.
Event Support: Provide technical support for workshops, meetings, and live events.
Process Improvement: Contribute to creating structured processes that enhance IT service delivery.

7. Information Technology Support Specialist Details

Technical Support: Provide technical support for desktops, laptops, tablets, printers, home routers, monitors, projectors, and peripheral devices both onsite and remotely.
Device Setup: Set up computers, tablets, phones, and related equipment.
Remote Support: Support off-site staff through remote administration.
Application Support: Provide application support for a range of business software platforms.
Endpoint Security: Support endpoint security packages by installing, upgrading, and troubleshooting.
Ticket Management: Manage issues and tasks through the helpdesk ticketing system.
VoIP Administration: Assist with basic VoIP telephone system administration, including creating users, extensions, and groups.
Phone Support: Assist users with basic phone operations.
Exchange Administration: Administer Microsoft Exchange by creating email accounts, distribution lists, shared mailboxes, and managing mailbox delegation.
System Maintenance: Perform maintenance and upgrades while minimizing user downtime.

8. IT Support Specialist Duties

Troubleshooting: Act as the first point of contact for troubleshooting service requests related to hardware configuration, software, applications, and network problems.
Incident Management: Make full use of available tools during the diagnosis and execution stages of incidents and service requests.
Request Routing: Route incidents and service requests requiring reassignment to other service teams.
Ownership Tracking: Track and retain ownership of incidents and service requests to ensure service levels are met and call resolution is achieved quickly.
Security Awareness: Maintain a security-aware approach at all times.
Procedure Development: Contribute to the development of operating procedures with other service teams to ensure effective and efficient remote support.
Knowledge Sharing: Contribute to the articulation, maintenance, and enforcement of internal IT procedures and promote knowledge sharing across units via online tools.
Problem Analysis: Identify trends and potential problem sources by reviewing incident and problem analyses.
System Monitoring: Take ownership of system and service monitoring with a focus on implementation and continuous improvement.
Customer Support: Handle all customer-related activities initiated by IT operations across the group.
Department Communication: Ensure full cooperation and effective communication with various departments.

9. IT Support Specialist Details and Accountabilities

Device Deployment: Provide and deploy iPhones and computers.
User Management: Manage user accounts.
Hardware Intake: Receive and intake hardware.
Inventory Management: Take responsibility for updating inventory records.
Support Requests: Respond to tech support tickets, emails, and calls, ensuring timely completion, follow-up, and documentation of all support requests.
Problem Resolution: Diagnose and resolve hardware and software problems.
Team Collaboration: Collaborate with or escalate issues to other IT team members for resolution.
Peripheral Support: Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors.
SaaS Management: Manage multiple SaaS accounts.
Device Support: Provide iOS, macOS, and Windows device support.
On-site Support: Travel locally to small office locations to provide printer, network, or hardware support.
Event Support: Supply technical support for special events.

10. IT Support Specialist Tasks

Remote Support: Provide remote tier 1 and tier 2 support to employees, contractors, and consultants at Human Interest.
Project Assistance: Support IT staff with project rollouts and assist in the execution of assigned initiatives.
Documentation: Develop and maintain documentation for systems, processes, and internal procedures.
Knowledge Base: Contribute to building and updating internal knowledge bases and training materials.
Onboarding Management: Manage onboarding and offboarding tasks, including manual account setup and group assignments in Okta.
Account Administration: Assist with maintaining and automating user account permissions, including creation, updates, and deletions.
Safety Compliance: Follow all organizational safety policies and promptly report unsafe activities to supervisors or HR.
Team Collaboration: Work proactively with the team to meet departmental and company objectives.
Leadership: Demonstrate leadership by modeling best practices and sharing technical knowledge.
Procurement: Coordinate the requisition of IT materials, supplies, or equipment services.
Process Improvement: Support continuous improvements that strengthen IT efficiency and user experience.

11. IT Support Specialist Roles

Employee Support: Provide in-person and remote support to employees through email, chat, and ticketing systems.
Device Configuration: Image and configure Mac, Windows, and Linux computers for employee use.
Office 365 Administration: Administer Office 365 accounts, including licensing and user support.
Network Services: Oversee ISP network services and manage phone-related contracts.
Contract Coordination: Coordinate copier contracts, ensuring alignment with project requirements.
Windows Support: Support Windows operating system hardware, software, and licensing compliance.
Asset Maintenance: Manage warranty coverage and enterprise maintenance for IT assets.
VoIP Management: Configure and maintain VoIP phone systems for reliable communication.
Asset Tracking: Procure and track hardware to maintain accurate asset management records.
Knowledge Base: Develop and update the IT team’s knowledge base with relevant documentation.
Documentation Management: Ensure all documentation is maintained throughout its lifecycle for accuracy and accessibility.
Process Improvement: Contribute to building efficient IT processes that improve employee experience and support scalability.

12. Information Technology Support Specialist Additional Details

Device Management: Set up, deploy, and maintain user devices such as computers, laptops, and mobile phones.
Application Management: Manage applications and services required for proper device operation.
Technical Support: Provide timely technical support to users both on-site and remotely.
Helpdesk Management: Maintain the helpdesk system to track and document support activities.
System Monitoring: Monitor system capacity and performance to ensure optimal operations.
Security Awareness: Promote information security awareness and enforce adherence to security policies.
Data Protection: Review backup logs and support the improvement of data backup and disaster recovery practices.
System Implementation: Assist with the implementation and upkeep of IT back-end systems.
Documentation: Contribute to creating and updating IT documentation, including processes and SOPs.
Project Participation: Participate actively in IT-related projects.
Service Improvement: Support initiatives that enhance the long-term efficiency and reliability of IT services.

13. Information Technology Support Specialist Essential Functions

Network Operations: Support the daily operations of computer networks, fingerprint machines, and CCTV systems.
Account Administration: Perform basic Active Directory and Office 365 tasks, including adding, editing, or removing users, groups, and organizational units.
Device Imaging: Handle computer imaging and assist with network infrastructure tasks.
Issue Analysis: Analyze client issues to determine resolution during the initial call or escalate to tier 2 support.
Infrastructure Support: Refer performance-related infrastructure issues to specialized peers for platforms such as Citrix, LAN/WAN, or Client-Server environments.
Database Support: Provide technical expertise for database applications, including MS Access, Oracle, MySQL, and MS SQL Server.
Helpdesk Tools: Use help desk platforms such as Zendesk or Jira, along with remote desktop tools, to assist end users.
Office Support: Act as the point of contact at the office for troubleshooting network connectivity and testing AV equipment.
Inventory Management: Manage IT inventory and ensure resources are tracked and maintained accurately.
Team Collaboration: Collaborate with IT teams to resolve issues and support cross-department initiatives.
Project Support: Carry out small project-based assignments aimed at improving IT operations and systems.
Process Improvement: Contribute to the development of efficient processes that strengthen long-term IT support.

14. Information Technology Support Specialist Role Purpose

Technical Support: Provide prompt technical assistance and support for issues and requests related to computer and network systems, including hardware, software, and peripherals.
Issue Resolution: Diagnose and resolve complex end-user IT issues.
Hardware Management: Install, maintain, troubleshoot, and upgrade computer hardware, software, and peripherals.
Network Management: Install, maintain, troubleshoot, and upgrade network hardware and software.
RF Equipment Support: Support and maintain RF network equipment, including RF guns and wireless access points.
Security Software: Install, update, and troubleshoot antivirus and malware software.
Peripheral Support: Support and troubleshoot printers, phone systems, and email systems.
System Administration: Administer and resolve issues with end-user workstations, network, voice, and software products.
Inventory Management: Maintain inventory of all equipment, software, and licenses.
Procedure Development: Develop or modify IT Help Desk procedures to address end-user IT issues.
Image Deployment: Develop, deploy, and maintain desktop images along with software and operating system standards.
Team Collaboration: Collaborate with technology team members to ensure efficient operation of desktop and mobile computing environments.

15. IT Support Specialist General Responsibilities

Project Planning: Develop and execute project planning and progress measurement while considering constraints and execution requirements.
Issue Resolution: Provide timely responses and resolutions to issues reported by employees.
Ticket Documentation: Document troubleshooting and resolution steps using the ticket tracking system.
User Administration: Carry out basic user administration tasks on servers.
System Preparation: Prepare systems for employees by installing software and configuring user settings.
Workstation Support: Install applications, perform minor hardware repairs, and assist with employee workstation moves.
Incident Management: Take ownership of high-priority incidents, ensuring they are managed from identification through resolution or escalation.
Tool Implementation: Implement and maintain planning tools to support project execution.
Data Collection: Collect actual progress data from various disciplines and databases.
Data Verification: Verify the accuracy and consistency of collected project information.
Stakeholder Communication: Maintain clear communication with stakeholders regarding project status and incident updates.
Process Improvement: Contribute to continuous improvements in both IT support and project planning processes.

16. Information Technology Support Specialist Key Accountabilities

Call Handling: Field initial phone calls and emails from staff regarding IT issues and queries.
Request Management: Receive, log, and manage support requests via telephone and email for tracking and reporting purposes.
Problem Troubleshooting: Troubleshoot technology problems ranging from in-house software to end-user hardware such as iPhone/Android devices, laptops, PCs, VoIP phones, and printers.
Network Troubleshooting: Troubleshoot underlying network issues.
Issue Escalation: Escalate unresolved calls to the Senior Support Team.
User Support: Take ownership of user problems, follow up on their status, and communicate progress promptly.
Customer Service: Maintain high levels of customer service for all support queries and adhere to service management principles.
Account Administration: Create user accounts, reset passwords, and manage groups in Active Directory.
Asset Management: Maintain the firm’s Technology Asset Database.
Documentation: Draft and publish support documentation to assist staff and provide training.
Knowledge Management: Maintain and create support documentation.
Product Research: Research issues and products while staying up to date on new software and hardware releases.

17. Information Technology Support Specialist Roles and Details

Computer Maintenance: Perform all aspects of computer setup, installation, troubleshooting, service, upgrades, and maintenance.
Ticket Troubleshooting: Troubleshoot tickets thoroughly and create accurate, complete descriptions of client problems for escalation.
Issue Analysis: Analyze client issues with Windows client and server operating systems, wireless devices, and networking using personal expertise, the solutions knowledge base, and other IT resources.
Problem Resolution: Fix client problems, test solutions, and obtain client confirmation of resolution.
ITIL Processes: Perform ITIL process-oriented tasks such as resolving incidents, requests, changes, or problems in compliance with company-wide SLAs.
Project Support: Contribute to smaller projects such as new office setups and migration projects.
Process Documentation: Record, track, and document the help desk problem-solving process, including all decisions, actions, and resolutions.
Policy Documentation: Assist in creating and maintaining user-facing documentation, department policies, SOPs, and IT procedures.
Technology Learning: Identify and learn the software and hardware used and supported by the organization.
System Security: Follow maintenance protocols to ensure systems remain secure and ready for users.

18. Information Technology Support Specialist Responsibilities and Key Tasks

Operations Coordination: Coordinate daily IT operations between the organization and IT suppliers.
Infrastructure Monitoring: Monitor the availability of IT infrastructure and communication systems.
Supplier Management: Monitor IT supplier service levels and assess supplier performance.
IT Governance: Develop, implement, and maintain IT governance and policies.
Documentation Management: Maintain IT documentation and the CMDB.
Budgeting: Create OPEX and CAPEX budgets.
Requirement Analysis: Determine client IT requirements.
Client Guidance: Guide clients during mobilization and demobilization.
System Monitoring: Perform daily system monitoring by verifying the integrity and availability of hardware, server resources, systems, and key processes, reviewing system logs, and ensuring scheduled jobs are completed.
Procedure Documentation: Document internal procedures and create user guidelines and work instructions.

19. Information Technology Support Specialist Duties and Roles

IT Support: Provide first-level IT support to end users.
Problem Resolution: Identify, research, and resolve technical problems for individuals and groups, recognizing appropriate courses of action and escalating severe issues.
Process Documentation: Document processes and procedures.
Request Research: Research support requests using available information resources.
Ticket Management: Respond to customer service requests and assign tickets according to specified priority levels.
Hardware/Software Installation: Coordinate and install software and hardware for customers at user stations or via the network, including printers, tablets, telecom equipment, and similar devices.
System Configuration: Configure advanced system settings and application software across multiple workstations.
Knowledge Maintenance: Maintain up-to-date technical and practical knowledge of hardware and software support and analysis.
Helpdesk Support: Respond to assigned help desk tickets for technical support, ensuring timely feedback and closure.
Information Security: Maintain confidentiality of all processed information.

20. Information Technology Support Specialist Roles and Responsibilities

Technical Support: Serve as the main point of contact for technical support of IT hardware and software applications in the office.
Onboarding Support: Coordinate with HR and managers to support the employee onboarding process.
Device Management: Provide, maintain, and troubleshoot Mac/PC laptops, desktops, tablets, printers, scanners, and audio/video equipment, including infrastructure and systems in conference rooms and labs.
System Updates: Manage and maintain operating system updates, security updates, software, and driver updates for corporate devices.
Request Management: Prioritize, schedule, and complete IT support requests in a timely and efficient manner while documenting all steps taken to resolve issues.
Asset Management: Manage and maintain IT asset and inventory records for both hardware and software.
Technical Training: Develop training materials and lead technical training sessions on corporate hardware, software applications, and operating systems.
LIMS Support: Support the laboratory manager in designing, implementing, and maintaining a secure Laboratory Information Management System (LIMS).
Regulatory Compliance: Collaborate with the regulatory affairs manager to ensure the company's information systems and infrastructure comply with regulatory rules and protocols.
Knowledge Transfer: Provide training and knowledge transfer to colleagues on how to use IT tools effectively.

21. Information Technology Support Specialist Overview

Deskside Support: Provide deskside break-fix support for computers, mobile devices, and local meeting rooms.
Connectivity Management: Set up, maintain, and troubleshoot onsite IT connectivity.
Issue Handling: Handle local IT hardware and software issues.
Ticket Management: Record and resolve tickets and incidents raised by users.
Inventory Management: Manage IT inventory, including yearly cleanup, updates, reporting, and physical asset tracking.
Service Improvement: Continuously improve customer support by proposing and implementing new ideas in hardware, connectivity, and networking.
User Education: Educate the end-user community on the technologies in use.
Change Implementation: Implement technical changes from the group and communicate installation and availability updates.
Vendor Management: Maintain relationships with local providers for IT-related matters.
Procedure Management: Create and update IT procedures, as well as implement IT policies, procedures, and processes issued by the group.
Employee Onboarding: Conduct IT induction for new joiners and provide support for all employees working onsite and remotely.
Workplace Services: Manage demand for workstation and workplace services to ensure simplicity, cost efficiency, performance, and risk transparency.
Security Systems: Manage CCTV and access control systems.
Procurement Support: Provide technical input and participate in the IT equipment acquisition process.
Equipment Disposal: Oversee the IT equipment disposal process.

22. Information Technology Support Specialist Job Description

Hiring Support: Collaborate with Human Resources and Branch Support to forecast hiring needs and related equipment requirements.
Equipment Management: Identify and fulfill new hire equipment needs, tracking shipments to guarantee timely delivery.
Onboarding Training: Conduct IT onboarding sessions for all new employees.
Inventory Management: Maintain accurate equipment inventory and ensure proper recovery during the offboarding process.
Technical Assistance: Provide ongoing technical assistance to end users for both equipment and system-related needs.
Team Collaboration: Work with team members to resolve IT support requests promptly and effectively.
System Monitoring: Monitor system events to detect upcoming updates, changes, or security risks.
Project Participation: Participate in projects such as system rollouts and Microsoft 365 optimization initiatives.
Issue Response: Respond quickly to IT-related requests and issues as they arise.
PC Maintenance: Maintain and configure user PCs, performing upgrades.
Request Routing: Route requests or issues to the appropriate support group for resolution.
User Follow-Up: Follow up with users to confirm that all requests or issues have been addressed satisfactorily.

23. Information Technology Support Specialist Functions

Executive Support: Provide executive-level desktop support and customize solutions for top-level leaders in the organization.
System Installation: Install, configure, and support Windows-based PCs and servers, as well as related peripherals, including iPads, iPhones, printers, and tablets.
Issue Resolution: Troubleshoot and resolve hardware and software issues, including Windows, Office 365, SharePoint, and Teams.
Remote Assistance: Guide colleagues or clients through technical problem resolution steps, both desk-side and remotely, including support for the work-from-home employee base.
Backup Monitoring: Monitor and remediate PC and server backups.
Trend Analysis: Monitor and inform leadership of trends based on experience and reporting metrics.
Log Analysis: Analyze management records and logs to identify underlying trends and potential issues.
Project Support: Support the implementation of new solutions, projects, and applications.
Account Administration: Establish accounts for new users and assist with password and login problems using Active Directory.
Technology Evaluation: Test, evaluate, research, and recommend new technology for the business.
Helpdesk Collaboration: Collaborate with the external helpdesk service provider to support local and remote users at level 1 and 2 capacity.
Ticket Escalation: Troubleshoot and escalate tickets to relevant third-party support vendors, leveraging helpdesk or ticketing system experience and knowledge base creation.
Equipment Recommendation: Research and recommend IT equipment configurations.

24. Information Technology Support Specialist Accountabilities

Helpdesk Support: Respond to Help Desk and Technical Support requests via telephone and the Samanage ticketing system.
Ticket Management: Assist with managing and routing tickets to the proper technician.
Technical Support: Provide application, operating system (Windows), networking, and telephone support to local and remote staff.
Workstation Management: Configure, deploy, and maintain company workstations and peripherals such as printers and faxes, while supporting workstation user account setup, including creating new accounts, removing terminated accounts, resetting passwords, and managing email distribution lists.
Issue Tracking: Track issue progress through the APWireless ticketing system (Samanage).
Software Support: Support network printing, handheld devices, distributed and central file services, email clients and protocols, Microsoft Office Suite, and other software packages.
Hardware Repair: Repair hardware and coordinate with service vendors to ensure continuity of service.
A/V Support: Assist with the maintenance of A/V media equipment and facilities, including projectors, cameras, and drop-down screens.
System Maintenance: Ensure that all phases of support, installations, upgrades, and maintenance for software, hardware, operating systems, and networks are coordinated, monitored, tracked, and resolved.
Needs Assessment: Collaborate with all departments to assess continuous IT needs.
IT Communication: Communicate relevant IT information to staff regarding projects, maintenance, support, and other initiatives.
Network Troubleshooting: Troubleshoot network systems and respond to technical issues.

25. Information Technology Support Specialist Job Summary

Audit Compliance: Assist in monitoring compliance with established internal audit policies and procedures.
Client Support: Ensure client inquiries and issues are researched and resolved in a timely and accurate manner.
Regulatory Knowledge: Maintain a thorough understanding of state and federal banking compliance laws, including Bank Secrecy Act and Anti-Money Laundering (AML) regulations.
Wire Verification: Verify wiring instructions and confirm funds availability by following established procedures.
Fraud Detection: Review wire transfers for signs of elder abuse, fraudulent scams (e.g., sweetheart scams, title company instruction hacking scams, timeshare scams), and other suspicious activities.
Communication: Communicate with front-line representatives and clients to clarify wire purposes and confirm due diligence on beneficiaries.
Fraud Reporting: Collaborate with Financial Investigations and file reports of suspicious activity into the fraud monitoring system.
Suspicious Activity Research: Consult with supervisors, leadership, and Financial Investigations to conduct additional research on suspicious activity before releasing wires.
Inquiry Resolution: Research and respond to escalated inquiries from clients, departments, and branches regarding wire transfers.
Complaint Reporting: Report member complaints according to established policies and procedures.
Wire Processing: Process and balance incoming and outgoing wire activity.
Journal Entries: Prepare journal entries.
Report Preparation: Prepare and maintain departmental statistics and reports.
System Audits: Assist with periodic system user audits requiring manager approvals.
Funds Monitoring: Monitor funds and complete drawdown requests.

26. Information Technology Support Specialist Responsibilities

Systems Planning: Recommend and develop plans for systems development and operations, hardware and software purchases, and installation of updates.
System Maintenance: Maintain, install, and upgrade all applications and operating systems used by Dec-O-Art.
FedCert Support: Provide technical support, development, and licensing for the FedCert Suite.
User Training: Train users on software programs and hardware.
User Support: Provide guidance and support to users and communicate policies, procedures, and operational changes.
Issue Analysis: Review reports of computer and peripheral equipment production, malfunctions, and maintenance to determine costs, impacts, and solutions.
Security Management: Control passwords and security with integrity and discretion regarding sensitive information.
Log Maintenance: Maintain logs for computer operating system maintenance.
Telephony Support: Work with vendors to troubleshoot and maintain the phone and voicemail system.
System Consulting: Consult with management to analyze system capabilities for information, data, and functional operations, determining project scope and priorities, and discussing equipment and software acquisitions.
Implementation Consulting: Consult with management on the development, implementation, installation, and operation of organizational information and functional systems.
Vendor Management: Recommend consultants, technical personnel, and vendors for IT outsourcing of services and products.
Report Generation: Generate reports, templates, and spreadsheets.
Data Backup: Execute backup, storage, and retrieval functions.

27. Information Technology Support Specialist Details

Hardware Maintenance: Install and maintain hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Software Installation: Load specified software packages such as operating systems, word processing, and spreadsheet programs onto computers.
User Training: Instruct and train end users in the proper use of IT equipment, software, and manuals.
Issue Resolution: Answer end-user inquiries, diagnose system hardware, software, and operator problems, and recommend or perform remedial actions.
Network Support: Provide company-wide network support by installing networked application software, granting access to users, creating user groups, managing shared resources, and setting up file security rights.
Software Replacement: Replace defective or inadequate software packages.
Data Maintenance: Correct data-entry errors and perform routine maintenance.
Inventory Management: Maintain an inventory of IT hardware and equipment.
Problem Escalation: Refer major IT problems to the Systems Administrator for correction.
LAN Support: Assist in administering the local area network (LAN) and diagnosing common network problems.
Account Management: Establish network user accounts, user environments, and directories.

28. Information Technology Support Specialist Duties

Network Support: Provide users with network technical support, responding to inquiries about access and functionality of network resources.
Server Configuration: Assist in the installation, upgrading, and configuration of network printing, directory structures, rights, security, and software on file servers.
On-site Setup: Configure IT equipment at jobsites, including wiring trailers for network, installing and configuring networking equipment, deploying VPN and VoIP technology, and supporting all end-user devices onsite.
Team Collaboration: Partner with other support specialists to organize tasks, solve problems, and manage projects efficiently.
IT Operations: Collaborate with system administrators and IT leadership to ensure smooth IT operations, projects, and functions.
Professional Development: Attend technical conferences and seminars to stay updated on new software and hardware product developments.
Task Management: Organize tasks and resources efficiently while remaining flexible to shifting priorities.
Employee Interaction: Interact with employees at all levels with flexibility and availability.
Client Anticipation: Take initiative to anticipate client needs and recommend implementations.
Communication: Communicate effectively with excellent oral and written skills.
Policy Compliance: Adhere to all company policies, including safety regulations.
Service Delivery: Provide a high-quality service experience to staff, customers, and vendors.

29. Information Technology Support Specialist Details and Accountabilities

Relationship Management: Serve as the digital team relationship conduit in assigned countries.
Vendor Management: Act as the digital team relationship conduit for key vendors in assigned countries.
Performance Tracking: Engage in weekly meetings with managers to track KPIs and SLAs, identify issues, and review upcoming events, disruptions, and risks.
Issue Escalation: Escalate user and business delivery issues to managers and outsource providers for resolution and updates, addressing both single instances and recurring patterns.
Change Management: Review and prioritize all changes and requests for endorsement by digital leadership in accordance with policy.
CAB Participation: Participate in the Change Advisory Board (CAB) to protect the production environment from risks associated with projects or business-as-usual support and enhancement work.
Customer Support: Support end users with exceptional customer service to improve technology literacy and productivity.
Process Improvement: Identify, validate, and deliver technology efficiency and improvement options to achieve better business outcomes.
Issue Troubleshooting: Create a great customer service experience by troubleshooting issues.
Onboarding Support: Support onboarding and offboarding processes.
Documentation: Document research findings, action plans, reports, and other relevant documentation related to infrastructure, standards, and processes, ensuring electronic storage for retrieval and future reference.

30. Information Technology Support Specialist Additional Details

System Architecture: Create architectural designs and plans for systems.
Asset Management: Assist in maintaining accurate records of assets used within the digital landscape.
Disaster Recovery: Enact disaster recovery procedures and failover activities.
Policy Compliance: Ensure adherence to internal policies and procedures.
Service Delivery: Deliver digital services effectively and efficiently, including fulfilling user requests, resolving service failures, fixing problems, and performing routine operational tasks.
Cybersecurity Support: Assist with cybersecurity management by supporting security reviews and remediation activities to improve cybersecurity maturity.
Audit Support: Assist in audits, reviews, and investigations under the direction of digital leaders and internal audit and compliance management.
Investigation Support: Assist with investigations such as cyber or fraud cases, working closely with compliance and audit teams.
Hardware Provisioning: Order, install, and support hardware (servers, PCs, and mobiles) for provisioning in line with agreed supplier arrangements to maintain volume discounts and track warranties.
License Management: Coordinate renewal of ad-hoc software licensing related to outsourced infrastructure environments.
Team Collaboration: Work with IT team members and perform other duties.

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