• Support and maintain the corporate IT infrastructure.
• Maintain and develop IT processes and best practices across the enterprise.
• Perform IT tasks including provisioning user accounts, managing permission groups, and troubleshooting access issues.
• Purchase, configure, distribute, monitor, repair, and collect corporate IT assets.
• Maintain an inventory of corporate IT assets, including hardware and software.
• Administer and maintain the company website and internet presence.
• Implement IT policies to meet corporate certification requirements, including CMMC and ISO 27001.
• Participate in IT planning for future needs, including new tools, systems, best practices, and procedures.
• Provide help desk support via phone, email, or ticket system to assist with laptop configuration, troubleshooting, and software or web tools.

Skills: IT Infrastructure Management, Process Improvement, User Account Administration, Asset Management, IT Inventory Control, Website Administration, IT Policy Compliance, Help Desk Support

• Assist end users with personalized settings and complete approved customization requests.
• Perform troubleshooting and root cause analysis to eliminate recurring issues.
• Recommend alternative solutions that align with established IT standards.
• Contribute to the continuous improvement of corporate processes for greater reliability.
• Automate manual tasks to reduce workload and improve efficiency.
• Create clear problem-solving guides to support faster resolution of future issues.
• Develop and update training resources to enhance end-user knowledge.
• Oversee installation and deployment of enterprise equipment.
• Provide support for cloud-based systems and related environments.
• Promote scalable practices that strengthen long-term IT operations.

Skills: End-User Support, Root Cause Analysis, Standards Compliance, Process Improvement, IT Automation, Technical Documentation, User Training, Cloud Administration

• Work alongside Software Developers and IT Support Specialists.
• Adapt new concepts in support of fielded IT solutions.
• Document processes and update IT support materials.
• Apply an engaging, thorough, and methodical approach to problem-solving.
• Utilize knowledge of current IT processes and adopt new IT methodologies.
• Communicate clearly with all levels of the IT team.
• Develop updates for both the improvement and security of laptops used in operations.
• Program security patches on computers used for training systems.
• Assist laptop users with telephone-based technical support.
• Troubleshoot and maintain a Windows 10 environment.
• Transfer data to and from applications.
• Document all activities in compliance with organizational correspondence guidelines.

Skills: Team Collaboration, IT Solution Support, Process Documentation, Problem Solving, IT Methodologies, Technical Communication, Laptop Security Management, Windows Administration

• Assist users with technical issues with computing equipment and network infrastructure.
• Provide onboarding and offboarding support, including provisioning and de-provisioning of accounts across on-premises and cloud infrastructure.
• Create, update, and maintain documentation, policies, procedures, and checklists for use within the team and end-users.
• Perform the deployment, secure configuration, maintenance, and management of computing equipment and infrastructure.
• Conduct diagnosis and troubleshooting to determine the root cause and resolve any related problems.
• Provide recommendations and best practices for optimal use and for securing services, networks, and systems.
• Help instruct on how to best use the different equipment, systems, and tools to meet business objectives.
• Focus on attending to requests in the ticketing system, prioritizing service requests based on department and production objectives.
• Be the primary point of contact for personnel with any IT questions or requests.
• Assist in project planning, implementation, and troubleshooting.

Skills: Technical Support, Account Provisioning, IT Documentation, Infrastructure Management, Troubleshooting, Security Best Practices, User Training, Project Support

• Provide day-to-day operational support of a complex desktop environment, including a large virtual desktop population, for a broad range of internal clients.
• Manage escalations from the technology Service Desk through to conclusion.
• Perform advanced desktop troubleshooting on desktop operating systems, standard MS Office applications, and a wide range of proprietary technologies.
• Develop a thorough understanding of the local and global production environment.
• Resolve incidents and manage problems across a broad range of technical issues.
• Interact with other support groups, both local and global, across multiple platforms.
• Act as a local technical lead on global projects.
• Manage locally initiated projects.
• Provide technical input into local business continuity plans and support ongoing testing.
• Manage vendor applications through the full product lifecycle, including security reviews, scripting, testing, deployment, and ongoing support.
• Provide local infrastructure support across a range of technologies, including network, voice, and server.

Skills: Desktop Support, Escalation Management, Advanced Troubleshooting, Incident Management, Cross-Team Collaboration, Technical Leadership, Vendor Management, Infrastructure Support

• Serve as the first point of contact for employees seeking technical assistance.
• Communicate proactively with the IT support team and management regarding daily tasks and responsibilities.
• Provide, manage, and upgrade company equipment.
• Fix, troubleshoot, repair, and upgrade company hardware.
• Install and reinstall operating systems and all other required programs.
• Configure initial setup of settings, macros, and shortcuts for employee-required software.
• Record events, problems, and their resolutions in logs.
• Mount network cables and perform basic troubleshooting and changes on the company's IT network.
• Assist with testing of processes and services.
• Complete requests for new services.

Skills: Technical Assistance, IT Communication, Equipment Management, Hardware Maintenance, Software Installation, System Configuration, Network Support, Service Requests

• Resolve technical issues promptly while maintaining exceptional customer service and productivity.
• Provide after-hours support on a limited and scheduled basis.
• Continuously monitor and analyze user requests to ensure timely resolution.
• Apply independent troubleshooting skills and use available resources to identify solutions.
• Collaborate as a partner in CM cases and contribute to workplace support projects.
• Highlight opportunities for service improvements based on proactive and reactive analysis.
• Keep the team informed of significant incidents and recurring technical challenges.
• Assist in IT projects by investigating options and recommending appropriate systems, hardware, and software.
• Deliver first-line IT support for all enterprise systems and applications.
• Support the development and enhancement of tools and solutions to increase efficiency.
• Manage tickets and service requests through ITSM, ensuring closure within agreed SLA timelines.
• Contribute to creating scalable processes that strengthen long-term IT operations.

Skills: Customer Support, After-Hours Support, Troubleshooting, Incident Management, Service Improvement, IT Project Support, Enterprise Systems Support, Process Scalability

• Create and manage IT tickets by resolving, assigning, or escalating issues to ensure timely completion.
• Investigate and troubleshoot basic IT problems for both on-site and remote users.
• Test new systems and applications while documenting workflows and processes accurately.
• Maintain and update operational documentation for all IT procedures.
• Assist with training new users and communicating IT policies effectively.
• Image and deploy equipment for employees working on-site or remotely.
• Generate departmental reports and present findings to management.
• Track and maintain accurate records of local IT equipment inventory.
• Stay informed about new technologies through seminars, publications, and training opportunities.
• Recommend and implement new technologies that align with organizational needs.
• Participate in company-wide meetings to provide technical input and support.
• Contribute to continuous improvements that enhance IT efficiency and service delivery.

Skills: Ticket Management, IT Troubleshooting, System Testing, Documentation, User Training, Equipment Deployment, Inventory Management, Technology Implementation

• Provide technical leadership in planning, implementing, and deploying the desktop environment to ensure optimal IT performance.
• Oversee the use of PCs, printers, and telecommunications systems across the organization.
• Act as the primary contact for desktop and laptop administration, including hardware, software, telephones, printers, and peripherals.
• Configure new desktops and mobile devices while maintaining a secure, virus-free environment.
• Plan and manage Windows upgrades, deployments, and template standards.
• Perform setup and configuration changes for new and existing user environments.
• Troubleshoot and resolve system issues reported by end users.
• Manage account administration, including the creation, modification, and deletion of user credentials.
• Handle imaging, packaging, and shipping of end-user devices.
• Contribute to efficient IT practices that enhance both user experience and system reliability.

Skills: Technical Leadership, Desktop Administration, Device Configuration, Windows Management, System Troubleshooting, Account Administration, Device Imaging, IT Process Improvement

• Provide excellent task management for onboarding and offboarding enterprise applications.
• Create and manage onboarding and offboarding guides and checklists.
• Manage application user identity and access management based on approved job roles.
• Develop software end-user guides and documentation for common support problems.
• Assist with the creation and management of IS policies and governance controls.
• Support the VP of Information Systems with management of the software portfolio.
• Assist the VP of Information Systems with third-party performance management.
• Support key business stakeholders with reviews of third-party HIPAA Requests for Information (RFIs).
• Maintain data governance and perform reviews and audits of third-party vendors and CMS enterprise software role-based access.
• Process software requests and track stakeholder approval throughout the software review and approval cycle.
• Collaborate with cross-functional teams to ensure the timely delivery of goals during project cycles.

Skills: Onboarding Management, Identity Management, User Documentation, Policy Governance, Software Portfolio Support, Vendor Management, Data Governance, Cross-Functional Collaboration

• Coordinate and administer hardware orders, licenses, network services, and related resources.
• Collaborate with project managers and HR to support onboarding activities.
• Organize and deliver training sessions to meet team requirements.
• Work proactively to enhance processes, tools, and daily routines.
• Maintain strong relationships with suppliers and vendors to ensure quality service.
• Oversee Office 365 administration and manage backup systems for internal data.
• Manage the company intranet, ensuring accessibility and ease of use without coding.
• Support and maintain office hardware such as TVs, printers, monitors, keyboards, and conference phones.
• Coordinate with third-party support teams and equipment vendors.
• Perform basic account management, including adjustments to user access and permissions.
• Contribute to building scalable practices that improve IT operations and service delivery.

Skills: Hardware Administration, Onboarding Support, Training Delivery, Process Improvement, Vendor Relations, Office 365 Administration, Intranet Management, Account Management

• Deliver excellent customer service as the primary IT representative for users.
• Manage software by installing, tracking, renewing, and overseeing subscriptions and permissions.
• Order and distribute hardware while maintaining an accurate asset inventory.
• Set up and remove technical equipment for employees.
• Contribute to shaping, supporting, and improving IT operations.
• Ensure workplace technology, including networks, Wi-Fi, internet, conference rooms, and presentation systems, operates reliably.
• Safeguard computers and networks by maintaining proper security measures.
• Administer core platforms such as Okta, Google Workspace, Zoom, and Microsoft Office.
• Respond to help desk requests and manage tickets through the support system.
• Provide timely resolutions that minimize downtime and enhance user productivity.
• Support scalable IT practices that improve efficiency across the organization.

Skills: Customer Service, Software Management, Asset Management, Equipment Setup, IT Operations, Network Security, Platform Administration, Help Desk Support

• Research, select, and purchase new computers, tablets, printers, scanners, and other technology and equipment for staff.
• Set up admin/security systems, install core programs, and configure remote IT access (when permission is granted) on all organization-owned computers, tablets, and phones.
• Maintain the server and document storage functions at the office and oversee upgrades.
• Perform regular installations and updates of software or assist staff in doing so remotely.
• Troubleshoot and resolve issues with Google Workspace, Microsoft Office, Zoom, and other technology applications.
• Develop best practices for security, antivirus, and backups.
• Administer Google Workspace (advanced control/registers), including setting up staff accounts.
• Train staff and members on hardware, software programs, tools, and apps, including creating training videos and resources.
• Provide remote technical support for staff.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions, including printers, scanners, telephone systems, and other technology.
• Lead IT setup and vendor contracting for large in-person meetings.
• Collaborate with the Communications and Media team to keep organizational websites up to date, including designing, creating, and deploying new pages and content.

Skills: Technology Procurement, System Configuration, Server Management, Software Support, Security Administration, Google Workspace Administration, User Training, Website Management

• Perform training sessions for EMR and Dragon Medical One applications tailored for inpatient physicians, ambulatory private practice physicians, and staff.
• Coordinate the delivery of education and training resources to ensure consistent knowledge transfer.
• Create and update tip sheets as well as end-user training and support documents.
• Provide direct technical assistance to application users, addressing functionality and usability issues.
• Support IT leadership by contributing to assessments of current systems, desired future states, and gap analysis.
• Apply structured methodologies for communication, issue tracking, and project documentation.
• Diagnose both software and hardware issues and design effective solutions.
• Oversee external first-line support teams to maintain quality service delivery.
• Build internal support capacity by defining processes and fostering organizational development.
• Establish clear guidelines, policies, and procedures to strengthen support functions.
• Monitor operational costs to ensure efficiency and financial accountability.

Skills: Application Training, Educational Coordination, User Documentation, Technical Assistance, System Assessment, Issue Tracking, Support Oversight, Process Development

• Provide first-tier technical support to end users for PCs, hardware, and enterprise applications.
• Identify problems, research and isolate issues, and take necessary actions to resolve basic problems, escalating to IT Technician II if unresolved.
• Provide detailed documentation of problems and ensure excellent communication with IT resources, internal and external customers, consultants, and support resources.
• Place orders, ship and receive equipment, monitor warranties, schedule maintenance, and perform other service-related tasks while keeping documentation updated.
• Provide professional and appropriate verbal and written information to users, ensuring timely completion and proper documentation of issues.
• Build strong working relationships with other IT Technicians to ensure seamless service and collaborate with internal service groups to provide high-quality support to end users.
• Communicate regularly with the supervisor regarding work progress, concerns, and questions.
• Serve as the administrator lead for the Intranet for all users.
• Troubleshoot, install, and resolve basic wireless router issues and operating systems.
• Work on other IT projects as requested by team members and management.

Skills: Technical Support, Issue Resolution, Documentation, Equipment Management, User Communication, Team Collaboration, Intranet Administration, Wireless Troubleshooting

• Provide full life-cycle user provisioning and administration for all operational and IT products.
• Develop and maintain a working knowledge of available and active integrations for all information systems.
• Review and analyze technology adoption and operational data to support the creation of policies and processes that improve performance.
• Assist with the creation and enforcement of information security policies and disaster recovery efforts.
• Maintain the corporate vendor management database and conduct annual audits to ensure all vendors comply with cybersecurity policies.
• Assist with the implementation and maintenance of a cybersecurity training program and an endpoint management program.
• Review vulnerability and threat logs daily and mitigate risks.
• Support technology and operations subject matter experts in developing solutions to issues and creating efficiencies.
• Troubleshoot software interface issues and ensure department support cases are resolved promptly.
• Assist with software implementations and upgrades, including the preparation and validation of data required for new software setup.
• Coordinate with department members to support program implementations and new system rollouts for end users.
• Perform audits and challenge existing policies and procedures to promote efficiencies and improvements in day-to-day operations.
• Research and evaluate emerging technologies and innovative approaches to recommend enhancements to business processes and create a competitive advantage.

Skills: User Provisioning, Systems Integration, Policy Development, Security & Recovery, Vendor Management, Cybersecurity Training, Threat Analysis, Software Support

• Experience in supporting IT asset audits to ensure accurate inventory tracking.
• Proficient in MS Office and willing to learn new technologies.
• Knowledge of computer systems, PC repair, and network management.
• Ability to deploy, configure, and support operating systems on desktop and mobile.
• Familiarity with Active Directory/Azure AD user and group administration.
• Awareness of cybersecurity fundamentals (threats, phishing, endpoint protection).
• Knowledge of ITIL/ITSM ticketing processes.
• Excellent interpersonal communication skills.
• Excellent problem-solving and reasoning skills.
• Creative, self-motivated, and driven.
• Detail-oriented and analytically driven with excellent organizational skills.
• Ability to work under general direction as well as in a team environment.

Qualifications: BA in Management Information Systems with 2 years of Experience

• First-level Technical Support experience.
• Strong analytical skills.
• Demonstrated ability to work in a results-oriented, challenging environment.
• Up to date on the latest Technologies and Business Policies.
• Experience assisting with service availability monitoring and reporting on SLAs.
• Experience supporting onboarding with account setups, software installations, and orientation.
• Experience in offering multi-channel support (chat, email, and remote sessions) to improve response times.
• Excellent communication skills, both written and oral (English/Arabic).
• Strong attention to detail and organizational skills.
• Knowledge of collaboration platforms (Teams, Slack, Zoom) for distributed support.
• Patience and composure when handling repetitive or high-volume issues.

Qualifications: BS in Software Engineering with 1 year of Experience

• Prior experience in IT support, helpdesk, or system administration.
• Experience with Windows administration, Active Directory, and Linux.
• Experience in maintaining and monitoring server performance and uptime.
• Working knowledge of system upgrades, migrations, and patching schedules.
• Familiarity with cloud platforms (Azure, AWS, or Google Cloud basics).
• Understanding of networking concepts such as DNS, DHCP, and VPN.
• Awareness of IT documentation standards (knowledge bases, SOPs).
• Knowledge of disaster recovery and business continuity basics.
• Exposure to virtualization environments (VMware, Hyper-V).
• An analytical mindset for identifying root causes instead of quick fixes.
• Strong prioritization skills when handling multiple service tickets.
• Ability to work well independently and in a team environment.
• High level of attention to detail and consistency, with the ability to efficiently balance several projects with competing deadlines.

Qualifications: BS in Computer Science with 5 years of Experience

• Microsoft Certified Professional certification (or higher).
• Experience in a Help Desk/Service Desk, or similar role.
• Familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office 365).
• Familiarity with remote access technologies (Citrix, VPN).
• Experience with endpoint security deployments (antivirus, firewalls, MFA tools).
• Experience participating in IT hardware refresh projects (laptops, desktops, peripherals).
• Familiarity with patch and update management strategies.
• Knowledge of IT asset lifecycle management.
• Highly organized and self-motivated, with the ability to multitask.
• Passion for teamwork and problem-solving, delivering excellent customer service onsite and via the telephone/remote applications.
• Ability to effectively manage time and resources.
• Must be well spoken, organized, detail-oriented, dependable, and flexible.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Appropriate IT-related customer service, preferably in the medical device industry.
• Experience using software, including Microsoft Office, Word, Excel, and SAP.
• Good understanding of computer functionality and experience with software/hardware troubleshooting.
• A demonstrated understanding of computer networks and database structure.
• Knowledge of Windows XP, Vista, 7, and 8 Operating systems.
• Knowledge of Android and iOS mobile operating systems.
• Knowledge of SQL Server.
• Experience participating in software validation and testing processes for compliance environments.
• Professional phone skills and customer service skills.
• Strong documentation skills for regulated environments and audits.
• Ability to communicate clearly with both technical and non-technical stakeholders in sensitive industries.
• Patience and empathy in supporting professionals in high-pressure medical/clinical settings.

Qualifications: BS in Information Technology with 3 years of Experience

• Experience working in support and/or Help Desk.
• Working knowledge of OneDrive.
• Proficiency in MS 365 Portal.
• Experience with Technical Training for end users.
• Ability to create how-to videos for internal staff.
• Proficiency with Audio and Visual equipment.
• Experience with Technical Meeting Rooms.
• Familiarity with SharePoint administration and document libraries.
• Understanding of enterprise file-sharing permissions and access policies.
• Awareness of digital workplace best practices (collaboration, remote work).
• Clear, concise communication tailored for non-technical staff.
• Patience when training users with varying technical proficiency levels.

Qualifications: BA in Digital Technology and Culture with 2 years of Experience

• Practical knowledge of all currently available Windows operating systems, including installation, recovery, setup, and updating of all current versions.
• Understanding of Jira/Confluence ticketing/KB software.
• Understanding of ConnectWise Manage and Automate.
• Practical knowledge of major anti-viral, security, and firewall technologies, including installation, setup, recovery, and updating.
• Practical knowledge of most major software suites for office use, including Microsoft Office, WordPerfect Suite, and MS Works (installation, setup, recovery, and updating).
• Practical knowledge of all internet browsing, e-mail, and communications software, including Internet Explorer, Netscape, Outlook(Express), Eudora, Firefox, Mozilla, etc.
• Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server 2008/2012/2016.
• Extensive application support experience.
• Working knowledge of a range of diagnostic utilities.
• Good understanding of the organization's goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.

Qualifications: BA in Business Information Systems with 6 years of Experience

• Experience working in a direct customer/client support role.
• Working knowledge of the back-end and front-end retail banking operations.
• Proficiency with MS Office Suite.
• Experience using analytic skills to assess clients’ business needs.
• Work experience in translating business requirements into IT support or process improvements.
• Experience supporting enterprise applications used in finance or operations (ERP, CRM).
• Understanding of data privacy and compliance in regulated industries (GDPR, PCI-DSS).
• Awareness of workflow automation tools (e.g., ServiceNow, Zapier, Power Automate).
• Familiarity with SQL or data query basics to support reporting/analytics.
• A self-starter with excellent time management, organization, and communication skills.
• Ability to effectively and successfully multitask.
• Ability to work independently and collaboratively.

Qualifications: BS in Computer Information Systems with 5 years of Experience

• Experience in a similar IT support role.
• System management experience for the following platforms: Microsoft Windows, Apple MacOS, Active Directory, IOS, and Android.
• Strong technical knowledge of Microsoft 365, SharePoint Online, and Office products.
• Working experience in supporting and managing the Microsoft SharePoint platform.
• Good troubleshooting skills related to desktop/laptop computer hardware and software, demonstrating the ability to quickly resolve complex issues or suggest alternative solutions.
• Excellent communication skills and ability to work in a growing team environment.
• Good knowledge of network security practices and network standards.
• Demonstrated ability to handle multiple support tasks contemporaneously.
• Able to be on-call outside working hours regularly and work outside working hours.
• Excellent command of both written and spoken English and French.
• Knowledge of MDM and virtual machines.
• Team-oriented approach while maintaining accountability for individual tasks.

Qualifications: BS in Network Administration with 3 years of Experience

• Experience in Information Technology in a support function role.
• Experience supporting engineering.
• Experience in setting up and/or expanding new office locations.
• Experience with a larger organization and/or an International IT department.
• Familiarity with enterprise-grade collaboration and communication tools for international teams.
• Awareness of IT governance standards in multinational environments.
• Understanding of WAN connectivity and VPN solutions for distributed offices.
• Knowledge of hardware procurement and vendor coordination at scale.
• Exposure to compliance considerations (GDPR, SOC2, ISO 27001) across borders.
• Cross-cultural communication for working with international colleagues and vendors.
• Good project coordination skills for office expansion timelines.
• Proactive stakeholder management during IT rollouts and migrations.
• Strategic thinking in aligning IT support with long-term organizational growth.

Qualifications: BA in Information Systems Management with 7 years of Experience

• Experience in phone-based customer support, leveraging knowledge bases and processes to resolve issues, identify obstacles, and achieve mutual resolution.
• Experience supporting Microsoft Operating Systems (Windows).
• Experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access).
• Hands-on experience supporting mobile devices (iOS, Android, PDAs).
• Experience working in network connectivity (wired and wireless).
• Experience in contact quality programs with call monitoring, coaching, and feedback.
• Strong written, verbal, listening, and analytical communication skills.
• Highly organized, detail-oriented, and adept at finding simple solutions to complex problems.
• Quick learner of new technologies, thrives in ambiguous, high-pressure environments.
• Empathetic, customer-focused, and collaborative team player.
• Take ownership of issues and drive them to resolution.

Qualifications: BA in Technology Management with 2 years of Experience

• Understanding of SharePoint M365 environments.
• Understanding of the Office 365 suite.
• Hands-on development with M365 tools such as Power Apps, Power Automate, Forms, and Flow.
• Some experience with CSS, JavaScript, jQuery, and HTML5.
• Some Rest API and Graph API knowledge.
• Experience working with MS SQL.
• Experience with C# or other web development technologies in the past.
• Knowledge of modelling business processes.
• Excellent problem-solving abilities.
• Quality-oriented and self-motivated.
• Active listening to fully capture user concerns before troubleshooting.
• Initiative in learning and applying new troubleshooting techniques quickly.

Qualifications: BS in Web Development with 4 years of Experience

• Experience working in an IT support role.
• Deep knowledge of best practices around the management, control, and monitoring of server infrastructure.
• Ability to provide escalation support for server-related incidents.
• Familiarity with server virtualization (VMware, Hyper-V, Proxmox).
• Understanding of monitoring and alerting tools (Nagios, Zabbix, SolarWinds).
• Knowledge of backup and restore solutions (Veeam, Acronis, Commvault).
• Awareness of server security hardening practices.
• Exposure to scripting/automation for server management (PowerShell, Bash, Ansible).
• Able to manage your own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments.
• Good communication skills and the ability to respond positively to customer and peer criticism and feedback.
• Able to effectively manage relationships, both internally and externally.
• Display a dependable, strong work ethic.
• Able to work in a fast-paced, professional office environment.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Strong technology background and experience working in IT Support.
• Experience working at a startup.
• Experience in using Confluence, Slack, and Asana.
• In-depth knowledge of Windows, Mac OS, Office 365, Google Suite, iOS, and Android
• Up to date with the current cybersecurity measures
• Familiarity with API integrations between SaaS tools (Slack, Asana, Confluence).
• Understanding of endpoint hardening practices in cybersecurity.
• Awareness of password management and secure credential storage tools.
• Knowledge of startup IT scaling considerations (growth, onboarding, cloud adoption).
• Exposure to modern documentation platforms (Notion, GitBook, or Wiki systems).
• Strong documentation and visual diagramming skills.
• Excellent interpersonal communication skills.
• Strong troubleshooting and critical thinking abilities.

Qualifications: BS in Cloud Computing with 5 years of Experience

• Experience with the maintenance and administration of Windows 7/8/10 and Active Directory.
• Working knowledge of OS installation with initial setup and configuration.
• Knowledge of Office 365 and Exchange Online.
• Experience assisting with user mailbox migrations and permissions in Exchange Online.
• Familiarity with Microsoft Endpoint Manager/Intune for device management.
• Awareness of hybrid AD/Exchange environments.
• Knowledge of backup/recovery practices for Active Directory and Office 365.
• Understanding of PowerShell basics for administrative tasks.
• Exposure to role-based access control (RBAC) principles in enterprise IT.
• Ability to think on your feet and handle multiple tasks.
• Good communication skills, including the ability to convey technical concepts and information to both technical and non-technical people.
• Ability to monitor and manage own time to ensure daily objectives are met.

Qualifications: BS in Database Administration with 3 years of Experience

• Experience in an IT Support or IT Administration role.
• Strong knowledge of Microsoft Windows Networks.
• Ability to manage Microsoft Active Directory Users and Computers/Group Policy.
• Basic administration knowledge of Microsoft Windows Server.
• Hands-on experience with Windows, Mac OS X, and iOS.
• Hands-on experience in troubleshooting day-to-day hardware and software issues.
• Familiarity with DNS/DHCP management within Windows Server environments.
• Awareness of AD replication, trusts, and OU structure basics.
• Understanding of role-based access management and permissions auditing.
• Knowledge of endpoint compliance standards (antivirus, encryption, updates).
• Exposure to scripting for admin tasks (batch, PowerShell, or Bash).
• Ability to work independently and handle a high level of responsibility.

Qualifications: BA in Applied Computer Technology with 4 years of Experience