• Install, manage, and troubleshoot computers, networks, printers, and other devices.
• Administer basic Active Directory tasks such as creating and modifying user accounts.
• Support and assist with Microsoft applications.
• Help remote IT teams with local IT tasks.
• Provide local technical assistance with various office technologies.
• Train users on technical disciplines, including basic office tasks.
• Credential employees by printing or replacing badges.
• Submit appropriate bug, support, and feature requests.
• Attend relevant meetings and take notes on demand.
• Provide excellent customer service.

Skills: IT Troubleshooting, Active Directory, Microsoft Support, Remote Assistance, Office Technology, User Training, Badge Management, Customer Service

• Install network cabling and other network equipment, such as routers and switches.
• Install workstations, laptops, and other equipment such as printers.
• Install business applications and programs.
• Connect all workstations to the network and relevant servers.
• Provide staff with technical support and training.
• Install servers, server operating systems, and relevant server programs.
• Monitor and test networks to ensure optimal performance.
• Install and upgrade anti-virus software to ensure security at the user level.
• Monitor server backups to ensure they occur regularly and correctly.
• Respond to client requests.
• Perform troubleshooting to isolate problems.
• Ensure security of data, network access, and backup systems.

Skills: Network Installation, Hardware Setup, Software Installation, Server Management, Technical Support, Network Monitoring, Data Security, Troubleshooting

• Serve as the single point of contact for customers to obtain technical support.
• Configure desks, laptops, and software for all new hires.
• Assist with managing the ticket queue for day-to-day IT requests.
• Update equipment inventory and maintain equipment stock with approved vendors.
• Manage company-provided mobile equipment.
• Create technical documentation, knowledge base articles, and "How To" guides for the knowledge management system.
• Identify training needs and provide coaching for the service desk team.
• Leverage technology and best practices to streamline procedures and automate tasks.
• Assist IT Systems Administrators and IT Systems Engineers with implementing new solutions and managing existing platforms.
• Support IT developers with their project needs and deployments.

Skills: Customer Support, Onboarding Setup, Ticket Management, Inventory Control, Mobile Device Management, Documentation Writing, Team Training, Process Automation

• Serve as the subject matter expert for the Warehouse Management System (WMS) and Transportation Management System (TMS).
• Act as the primary liaison between IT and warehouse operations.
• Identify technical issues and coordinate repairs with IT staff, suppliers, or third-party vendors.
• Monitor and maintain onsite devices such as time clocks, label printers, and Honeywell RF scanners.
• Perform scheduled off-hours maintenance and system upgrades.
• Assist with both hardware and software upgrade activities.
• Support enhancements to network and telephony systems.
• Create and maintain IT documentation for operational use.
• Contribute to IT infrastructure improvement projects.
• Train supervisors, team leads, and staff on WMS, TMS, RF scanners, and conveyor systems.
• Test system updates and technology changes to ensure functionality.

Skills: WMS/TMS Expertise, IT Liaison, Issue Resolution, Device Maintenance, System Upgrades, Network Support, IT Documentation, Staff Training

• Lead technical support operations.
• Assist colleagues with second-line and third-line issues.
• Maintain the Office 365 email system, including virus management and spam control.
• Manage and maintain WSUS.
• Rebuild and proactively replace retiring hardware.
• Actively monitor server error logs and resolve identified issues.
• Manage and maintain all network hardware, including servers, switches, telephony systems, security appliances, and UPS devices.
• Maintain the Active Directory structure at all levels.
• Manage DHCP and DNS across multiple sites.
• Manage and maintain wired and wireless network infrastructure using Meraki and Cisco technologies.
• Maintain SAN, QNAP, NAS, and cloud storage across the business.
• Provide end-user training on new and existing systems.
• Support and assist other departments.

Skills: Technical Support, Office 365, Hardware Management, Server Monitoring, Network Administration, Active Directory, Storage Management, User Training

• Install and configure Windows 10 on desktops, laptops, and workstations across hospital and clinic environments.
• Perform scheduled maintenance to ensure device reliability and software compliance.
• Respond to user-reported issues involving Windows 10 and associated applications.
• Troubleshoot hardware malfunctions, including failed components and peripheral issues.
• Resolve software-related problems involving both commercial and proprietary programs.
• Identify and fix basic network connectivity issues in clinical and administrative areas.
• Update and maintain device records within the internal asset management system.
• Provide professional and courteous technical support to healthcare staff and departments.
• Support hardware and software environments for both corporate offices and retail spaces.
• Set up and troubleshoot organization-specific applications and platforms.
• Create, modify, and manage user accounts within Active Directory.
• Manage access rights and user provisioning in Oracle-based systems.

Skills: Windows 10 Support, Device Maintenance, Hardware Troubleshooting, Software Support, Network Connectivity, Asset Management, Active Directory, User Provisioning

• Provide first-tier technical support to end users for PC, hardware, and enterprise applications.
• Identify problems, research, isolate issues, and take necessary actions to resolve basic problems.
• Escalate unresolved issues to the IT Technician II level.
• Provide detailed documentation of problems and ensure excellent communication with IT resources, internal/external customers, consultants, and support resources.
• Place orders, ship, and receive equipment while monitoring warranties, scheduling maintenance, and performing other service-related items with updated documentation.
• Provide professional and appropriate verbal and written information to users, ensuring issues are completed promptly and properly documented.
• Build strong working relationships with other IT Technicians to ensure seamless service.
• Collaborate with internal service groups to provide the highest quality service to end users.
• Communicate regularly with supervisor regarding work progress, concerns, and questions.
• Uphold IT guidelines for employees covering proper use of computers, peripherals, telephones, intranet/internet, and record centers.

Skills: Technical Support, Issue Resolution, Ticket Escalation, Documentation, Equipment Management, Communication, Team Collaboration, IT Compliance

• Install and configure servers for SNA, print, and SQL, and update virus DAT.
• Isolate and diagnose network problems involving TCP/IP, DHCP, DNS, and WINS.
• Install HCL desktops, Epson printers, Acer scanners, D-Link modems, and NIC cards.
• Back up and restore user data and SQL databases.
• Install service packs for both servers and clients.
• Install and configure Windows XP, Windows 7, Oracle, Microsoft SQL Server, IT applications, SEP (Symantec Endpoint - Server and Client Package), and Microsoft Office.
• Configure user logon profiles, required applications, Exchange mailbox servers, VMware, storage, backup, network, and access points.
• Support cloud-managed or hosted PBX systems and voicemail functions.
• Write and develop IT documents such as policies, online help guides, installation manuals, and technical documentation, and enforce compliance with these processes.
• Deploy standard processes, tools, and methodologies to effectively manage daily tasks.

Skills: Server Configuration, Network Troubleshooting, Hardware Installation, Data Backup, Software Deployment, User Management, VoIP Support, IT Documentation

• Work closely with the Operations team in the facility to ensure smooth factory operations with reliable and efficient software and hardware, and be on-call to mitigate technical issues when they arise.
• Provide and manage laptops, tablets, printers, and handheld devices used throughout the facility, ensuring processes and policies are in place for procurement, charging, updating, securing, and replacement.
• Work hands-on with ERP and WMS systems to ensure laptops, tablets, and handheld devices are properly set up and monitor their performance.
• Collaborate with Operations and Software Engineering teams to identify potential integrations and system improvements, manage deployments of system updates within the factory, and diagnose and resolve issues or bugs promptly.
• Manage internet connectivity in the facility by working with the ISP and Firewall systems, implementing best practices, and coordinating with the managed services provider to apply security updates.
• Work closely with the People team to implement data protection best practices.
• Manage the VoIP system.
• Coordinate with other offices to ensure IT policies are aligned across all locations.
• Help define IT infrastructure strategy, architecture, and processes.
• Troubleshoot hardware and software issues related to internal IT.
• Maintain regular attendance and adhere to the prescribed work schedule to conduct job responsibilities.

Skills: Operations Support, Device Management, ERP/WMS Support, System Deployment, Network Security, Data Protection, VoIP Management, IT Strategy

• Resolve computer networking, hardware, and software issues.
• Perform installation and set up computers on a network, install computer software and updates.
• Staff the help desk and answer questions regarding a variety of technological usage issues related to software, network, and computer hardware applications, respond to service requests promptly, and prioritize service requests.
• Diagnose, test, maintain, and recommend or provide solutions for problems with workstations and laptops, e-mail, operating systems, software, hardware, and telecommunications-related issues.
• Repair, replace, or install computer hardware in coordination with vendor support, and install and configure desktop software on workstations.
• Troubleshoot and coordinate repairs to computer hardware down to the individual component level, and repair computer hardware, including workstations, monitors, and other peripheral equipment.
• Implement internal control, network security methods, and other security systems for data, systems, and hardware protection, and maintain appropriate confidentiality of sensitive information.
• Create and disable network and e-mail accounts, assign rights to files and folders, create accounts according to appropriate access rights, create user IDs, and troubleshoot logins.
• Assist with the preparation of materials for and presentations of staff training, provide one-on-one training and coaching in computer and software usage to users on an ongoing basis.
• Build and maintain positive working relationships with co-workers, other District employees, and the public using principles of good customer service.
• Assist with and/or perform the resolution of internet telephone system (VoIP) issues.

Skills: Networking Support, Software Installation, Help Desk, Hardware Repair, Security Management, Account Administration, User Training, VoIP Support

• Broad knowledge of Microsoft Office Suite and Office 365.
• Experience with Active Directory and Group Policy.
• Familiarity with SharePoint, Microsoft Exchange, Symantec Antivirus, Symantec Ghost, VMware, Citrix XenApp/XenDesktop, and Desktop Central
• Thorough knowledge of the use of the internet, intranet, and the use of shared drives.
• Ability to use Citrix, Zoom, and Track It software, with the ability to coach staff on the use of the various software used at the agency.
• Experience supporting Raiser’s Edge, Great Plains, and EPIC software.
• Knowledge of technical terms and computer hardware, and software troubleshooting.
• Skill in problem resolution, establishing work priorities, and meeting deadlines.
• Experience and knowledge of a healthcare setting.
• Strong customer service skills with all user contacts.
• Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats.
• Ability to work with little direction and manage multiple projects simultaneously.
• Ability to produce detailed technical documentation and describe technical issues using non-technical terminology.

Qualifications: BS in Computer Science with 5 years of Experience

• Solid knowledge of desktop and laptop hardware.
• Hands-on experience with Windows Client OS and Microsoft Office Suite.
• Experience with LAN administration, Active Directory, and Cisco switches.
• Hold Microsoft Server/Client certification.
• Familiarity with video editing systems.
• Strong organizational skills with close attention to detail.
• Excellent customer service and interpersonal abilities.
• Clear written and verbal communication skills.
• Ability to multitask and manage multiple projects effectively.
• Willingness to learn new technologies and grow professionally.
• Capable of working in fast-paced, high-pressure environments.
• Strong analytical thinking and troubleshooting skills.

Qualifications: BS in Information Technology with 3 years of Experience

• Experience or demonstrate skills within an ICT support role.
• Experience or demonstrate skills working with Microsoft Desktop applications and Operating systems.
• Ability to independently provide first and second line support and problem-solving for tickets and incidents raised in the ICT Service desk.
• Ability to effectively understand new ICT systems and technologies, including keeping abreast of emerging technologies.
• Hands-on hardware troubleshooting, diagnosing, and resolving desktop, laptop, and peripheral failures.
• Understanding of ITIL framework fundamentals, including incident, request, and escalation processes.
• Basic networking skills, such as VLANs, DHCP, DNS, and Wi-Fi troubleshooting.
• Have cybersecurity awareness, such as password policies, MFA, phishing prevention, and data protection practices.
• Customer service orientation with clear written and verbal communication skills.
• Adapt under change, thrive in dynamic environments with evolving technologies.
• Ability to work closely with ICT colleagues, management, and end users.

Qualifications: BA in Management Information Systems with 1 year of Experience

• Prior experience of supporting multiple systems and users, ideally in a contact centre environment.
• In-depth knowledge of contact centre technology and processes, and how these can be improved through exploiting existing technologies and introducing new solutions.
• Sound knowledge of desktop configuration, software installation, and networking technologies (wired and wireless).
• Excellent understanding of relevant systems, software, and hardware, e.g., HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP.
• Knowledge of Active Directory, Group Policy, Scripting, WSUS, and WDS.
• Understanding of Virtual Servers and Cloud Infrastructure.
• Clear and concise communication skills to all levels of staff.
• Ability to ensure adherence to Security Practice to different regulatory/client requirements (ISO27001, PCI, etc.).
• Ability to liaise with IT Help Desk, IT teams, and customers to provide resolutions and support.
• Hold an IT certification, such as MCP, MCSE, or CCNA.
• Experience in stakeholder management.

Qualifications: BS in Data Analytics with 4 years of Experience

• Skilled in operating VPL computer systems, installing PCs, monitors, printers, and software, and performing basic troubleshooting, maintenance, and problem-solving.
• Working knowledge of the practice, procedure, and tools used in creating, maintaining, and deploying desktop images.
• Working knowledge of Active Directory, WSUS, SCCM/Endpoint Configuration Manager, Microsoft Office Applications, and enterprise-grade antivirus.
• Working knowledge of integrated library software systems, server operations, functions, and procedures.
• Ability to configure and support mobile devices (Android, iOS).
• Familiar with scripting languages (PowerShell, bash, Python, etc.) and SQL query languages.
• Ability to understand and interpret relatively complex written and oral instructions and procedures.
• Ability to manage user security by creating, updating, and deleting user accounts, including AD user accounts and Integrated Library System user accounts.
• Working knowledge of computer networks and ability to identify, diagnose, and solve problems with network devices, including wireless devices.
• Ability to write effective documentation for departmental procedures and for end users.
• Excellent oral, written, and presentation/facilitation skills, with a high level of accuracy.
• Demonstrated ability to work both independently and as a member of a team.
• Good time and task prioritization abilities to manage multiple support tickets while meeting SLAs.

Qualifications: BS in Software Engineering with 5 years of Experience

• Relevant experience providing IT technical support.
• Experience in thin client environments.
• High level of proficiency with Windows 10, SharePoint, and Exchange.
• In-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, and Terminal Server environments.
• Working knowledge of information security practices.
• Experience in managing account setup, access provisioning, and decommissioning in AD/Intune.
• Experience assisting end-users with RDP, VPNs, and remote support tools.
• Experience in collaborating with vendors and third-party providers, escalating and coordinating hardware/software support cases.
• Excellent writing and verbal communication.
• Creative problem-solving and time management skills in a high-paced environment.
• Good critical thinking skills and a process improvement mindset.
• Resilience under pressure to maintain professionalism and efficiency during outages or escalations.

Qualifications: BA in Digital Media Technology with 3 years of Experience

• Experience administering, operating, and maintaining computers or networks, or working with software.
• Experience with Linux-based systems.
• Experience in maintaining and operating servers.
• Experience with shipboard applications of computer networks.
• Understanding of cybersecurity best practices, including intrusion detection, secure configurations, and data protection policies.
• Working knowledge of networking protocols, including TCP/IP, routing, VLANs, DHCP/DNS, beyond general fundamentals.
• Cloud services awareness (Azure, AWS, or hybrid-cloud setups integrated with on-premises servers).
• Experience in following and enforcing IT protocols, especially in security-sensitive environments.
• Thrive in high-pressure or mission-critical contexts (especially relevant to shipboard IT).
• Can take accountability for issues until they are fully resolved.
• Clear cross-cultural communication - valuable when working with diverse crews or international teams.
• Ability to quickly adjust to technology constraints in unique or remote conditions.

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience supporting Windows 10/11 in an enterprise environment.
• Demonstrated ability to fix desktop workstations and take apart, assemble, and replace parts.
• Working knowledge of computer deployment using Microsoft Windows Deployment Services (WDS).
• Working knowledge of Microsoft MMC and Active Directory account management.
• Exposure to Autodesk AutoCAD, Revit, and BIM360.
• Working knowledge of all Microsoft Office suites.
• Experience in IT asset management, tracking hardware/software inventory, and lifecycle.
• Excellent analytical problem-solving skills.
• Excellent communication skills, both verbal and written, and interpersonal skills.
• Strong time management skills to balance multiple tickets while meeting SLAs.
• Able to work independently as well as part of a team.

Qualifications: BS in Cloud Computing with 2 years of Experience

• Proficiency in Microsoft Office 365, desktop operating systems, and hardware support.
• Experience with Windows Server (2012/2016/2019), Exchange, Azure, Active Directory, and system configuration.
• Working knowledge of Network Attached Storage (NAS) systems and file share management.
• Ability to learn Power Automate, SQL, SharePoint, and Power BI.
• Hands-on hardware troubleshooting and familiarity with IT protocols, OS, and standards
• Hold certifications such as CompTIA A+, Microsoft, or Support Desk Analyst.
• Ability to support Apple/macOS devices, including iPad/iPhone.
• Experience participating in IT audits and compliance checks, ensuring systems meet internal and external security standards.
• Awareness of backup strategies, failover systems, and recovery objectives.
• Customer service orientation with prior training or experience.
• Self-motivated with strong interpersonal, communication, problem-solving, and conflict resolution skills.
• Continuous learning mindset to proactively pursue certifications and new technology skills.

Qualifications: BS in Database Administration with 5 years of Experience

• Experience working in information systems/information technology.
• Knowledge in 2 or more of the following areas: Systems operations (PC, Local Area Networking, SAP), Windows operating systems, and various personal computers and peripheral hardware (printers, copiers, scanners, smartboards, etc.).
• Familiarity with database design and queries.
• Familiarity with office and business information technology.
• Familiarity with various word processing, spreadsheet, and database software packages.
• Experience providing Tier 1 and Tier 2 technical assistance, including troubleshooting login issues, connectivity problems, and hardware malfunctions.
• Experience in rolling out new operating systems, enterprise software, and security patches across multiple workstations.
• Awareness of ITIL practices and organizational IT policies regarding data security and compliance.
• Ability to create and maintain technical manuals, setup guides, and troubleshooting documentation for staff and IT team use.
• Strong ability to identify issues, evaluate options, and implement effective solutions quickly.
• Skilled at explaining technical concepts in simple terms to non-technical staff.
• Ability to manage multiple tickets and tasks efficiently under tight deadlines.

Qualifications: BS in Computer Engineering with 4 years of Experience