IT HELP DESK TECHNICIAN RESUME EXAMPLE

Published: Sep 22, 2025 - The IT Help Desk Technician serves as the first point of contact for end users, addressing computing needs such as desktops, laptops, printers, network connections, and application issues. This role involves troubleshooting technical problems, maintaining hardware and software, managing IT inventory, and providing training and guidance to end users on applications and system updates. The technician also ensures proper documentation, escalates unresolved issues, and recommends improvements to IT processes and procedures.

Tips for IT Help Desk Technician Skills and Responsibilities on a Resume

1. IT Help Desk Technician, Apex Technology Solutions, Plano, TX

Job Summary: 

  • Install, assemble, maintain, and repair PCs and laptops.
  • Set up and support mobile devices, including cellphones and tablets.
  • Support Microsoft operating systems and applications, including Office 365, Outlook, Teams, and Adobe Acrobat, Photoshop, InDesign, and Illustrator.
  • Support professional software, including Autodesk, SketchUp, Lumion, and 3D FARO Scanner.
  • Maintain hardware and software inventory.
  • Maintain existing wiring infrastructure and assist in deploying new infrastructure.
  • Assist with audiovisual needs for daily operations.
  • Assist with IT department projects.
  • Assist with network utilization and configuration.
  • Assist with IT department migrations, deployments, maintenance activities, and upgrades.


Skills on Resume: 

  • PC/Laptop Repair (Hard Skills)
  • Mobile Device Support (Hard Skills)
  • Microsoft Office (Hard Skills)
  • Adobe Software (Hard Skills)
  • Autodesk Software (Hard Skills)
  • Network Configuration (Hard Skills)
  • Hardware Inventory (Hard Skills)
  • Team Collaboration (Soft Skills)

2. IT Help Desk Technician, Horizon IT Services, Austin, TX

Job Summary: 

  • Field incoming help requests from end users via telephone, online support, and email interactions courteously and professionally.
  • Document all pertinent end-user identification information, problem details, troubleshooting steps, and final resolution clearly.
  • Prioritize incoming incident tickets and schedule investigation and resolution appropriately.
  • Escalate problems to the appropriately experienced analysts.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources to support problem resolution.
  • Identify and learn the software and hardware items used and supported by the organization.
  • Test fixes to ensure problems are adequately resolved.
  • Perform post-resolution follow-ups to help with requests.
  • Evaluate documented resolutions and analyze trends to identify opportunities to prevent future problems.
  • Develop help sheets and other proactive documentation for end users.


Skills on Resume: 

  • Help Desk Support (Hard Skills)
  • Ticket Management (Hard Skills)
  • Problem Diagnosis (Hard Skills)
  • Software Troubleshooting (Hard Skills)
  • Hardware Troubleshooting (Hard Skills)
  • Customer Communication (Soft Skills)
  • Time Management (Soft Skills)
  • Analytical Thinking (Soft Skills)

3. IT Help Desk Technician, SecureWave Computing, Dallas, TX

Job Summary: 

  • Solve technical issues related to ransomware recovery to securely restore environments after an attack.
  • Work with available backup software across client environments to restore systems while prioritizing critical business operations.
  • Provide recommendations to clients with an understanding of their significant impact on business continuity.
  • Deliver excellent customer service by communicating effectively with clients and stakeholders on recovery plans, steps, and status.
  • Operate confidently in Windows-based environments with Active Directory services and available cloud options.
  • Solve problems independently and in team environments.
  • Exercise independent judgment and discretion in decision-making.
  • Complete engagements promptly and communicate project status and workload to company leadership through required channels.
  • Attend and actively participate in EOS/Traction L10 meetings and EOS processes.
  • Maintain confidentiality regarding information being processed, stored, and accessed by the end-users.


Skills on Resume: 

  • Ransomware Recovery (Hard Skills)
  • Backup Management (Hard Skills)
  • Windows Administration (Hard Skills)
  • Active Directory (Hard Skills)
  • Cloud Services (Hard Skills)
  • Problem Solving (Soft Skills)
  • Communication Skills (Soft Skills)
  • Confidentiality Awareness (Soft Skills)

4. IT Help Desk Technician, Vertex IT Support, Houston, TX

Job Summary: 

  • Conduct on-site or remote assessments of technical problems.
  • Investigate, troubleshoot, evaluate, and resolve routine issues with computer hardware, software, telecommunications, audiovisual, and peripheral equipment.
  • Determine whether problems need to be escalated to higher-level staff.
  • Diagnose and repair systems or coordinate repairs and replacements.
  • Perform basic installation, operation, and maintenance of computers and peripheral equipment.
  • Monitor routine system parameters such as response times and overall performance.
  • Test and configure basic hardware and software setups.
  • Perform basic maintenance and repair on system components.
  • Provide routine system support, including monitoring or adding users and devices, modifying user profiles, resetting passwords, and performing regular file maintenance.
  • Set up basic user access permissions consistent with IT department policies and document all changes and revisions.


Skills on Resume: 

  • Technical Assessment (Hard Skills)
  • Hardware Troubleshooting (Hard Skills)
  • Software Troubleshooting (Hard Skills)
  • System Installation (Hard Skills)
  • Peripheral Maintenance (Hard Skills)
  • User Support (Hard Skills)
  • Problem Escalation (Soft Skills)
  • Documentation Skills (Soft Skills)

5. IT Help Desk Technician, Pinnacle Tech Assistance, San Antonio, TX

Job Summary: 

  • Provide field support for end users.
  • Support to include IT hardware and software installations, troubleshooting, and application upgrades.
  • Utilize a ticketing system to track issues and requests, and document solutions.
  • Inform management of existing or potential production problems.
  • Maintain problem logs and communicate with higher-level staff regarding documentation, testing, and scheduling concerns.
  • Communicate production or testing problems to user departments and provide updates on schedule changes.
  • Provide on-call after-hours technology support on a rotational basis.
  • Train users on hardware and software or direct them to the appropriate resources.
  • Maintain confidentiality of sensitive data, including human resources information.
  • Update skills on an ongoing basis to stay current with technology changes.


Skills on Resume: 

  • Field Support (Hard Skills)
  • Hardware Installation (Hard Skills)
  • Software Troubleshooting (Hard Skills)
  • Ticketing System (Hard Skills)
  • User Training (Hard Skills)
  • Problem Documentation (Soft Skills)
  • Communication Skills (Soft Skills)
  • Confidentiality Awareness (Soft Skills)

6. IT Help Desk Technician, NovaTech Solutions, Fort Worth, TX

Job Summary: 

  • Serve as the first point of contact for end-user computing needs, including network connections, desktops, laptops, printers, and other client-side computing issues.
  • Respond to support queries via ticket system, email, in-person, or phone.
  • Write and update training manuals for applications.
  • Provide first-touch application support for all departments.
  • Train end users on applications and application updates.
  • Maintain daily and weekly performance of computer systems, including meeting rooms, multimedia systems, Mondo pads, and Zoom rooms.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Deploy, manage, and troubleshoot thin clients.
  • Gather feedback and insights from end users about computer usage and performance.


Skills on Resume: 

  • End-User Support (Hard Skills)
  • Network Troubleshooting (Hard Skills)
  • Hardware Installation (Hard Skills)
  • Software Support (Hard Skills)
  • Thin Client Management (Hard Skills)
  • User Training (Soft Skills)
  • Technical Documentation (Soft Skills)
  • Feedback Analysis (Soft Skills)

7. IT Help Desk Technician, Quantum IT Services, El Paso, TX

Job Summary: 

  • Track, route, and redirect problems to the correct resources and escalate unresolved queries appropriately.
  • Guide users through the problem-solving process.
  • Follow up with customers, provide feedback, and ensure issues are resolved.
  • Ensure proper recording, documentation, and closure of cases in the ticket system.
  • Recommend modifications or improvements to procedures.
  • Secure applications for mobile devices such as smartphones and tablets.
  • Manage and deploy Cisco phone systems.
  • Manage IT stockroom inventory, including hardware and printing supplies.
  • Assist with maintaining hardware/software inventory.
  • Develop and maintain the IT department system documentation materials.


Skills on Resume: 

  • Ticket Management (Hard Skills)
  • Problem Routing (Hard Skills)
  • Mobile Security (Hard Skills)
  • Cisco Systems (Hard Skills)
  • Inventory Management (Hard Skills)
  • User Guidance (Soft Skills)
  • Process Improvement (Soft Skills)
  • Documentation Skills (Soft Skills)