Job Summary: 

• Provide technical support services.
• Be responsible for hardware and software support, including installations, upgrades, and troubleshooting.
• Provide heavy phone support to the organization on various PC-related services.
• Perform hardware and software troubleshooting in standalone, remote, and networked environments.
• Set up, configure, and troubleshoot laptops, desktops, printers, and other computer peripherals.
• Log all calls into the Help Desk support center site.
• Support the user community.
• Maintain, install, and support various computer application software.
• Maintain effective working relationships with system administrators.
• Prepare documentation and procedures.
• Provide training to support the environment.
• Respond to helpdesk system-based requests for support from end users.

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Help Desk (Hard Skills)
• PC Setup (Hard Skills)
• User Training (Soft Skills)
• Relationship Building (Soft Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Respond to end-user requests in a timely and professional manner.
• Provision and ship hardware to remote users.
• Escalate and assign service requests.
• Assist with user onboarding and account management.
• Provide on-site support for business operations.
• Monitor issues from start to resolution.
• Document common issues to build the knowledge base.
• Work with support management tools to continuously improve tools, methods, and service to end users.

Skills on Resume: 

• End-User Support (Hard Skills)
• Hardware Provisioning (Hard Skills)
• Service Escalation (Hard Skills)
• User Onboarding (Hard Skills)
• On-Site Support (Hard Skills)
• Issue Monitoring (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Tool Improvement (Hard Skills)

Job Summary: 

• Take responsibility for all Helpdesk (end-user support) across the company, working with all departments, and work under a defined SLA.
• Install, configure, and troubleshoot all company endpoints, mostly remotely.
• Troubleshoot networking issues including switches, firewalls, and wireless devices.
• Support third-party applications and platforms such as Office 365, Jira, Confluence, and DaaS.
• Manage third-party application licensing and purchasing.
• Plan and deploy security-related solutions to support company regulations and information security.
• Handle onboarding and offboarding processes.
• Define and execute hardware lifecycle policy.
• Work with vendors for orders, support, and procurement.
• Plan, execute, and deploy various IT projects.
• Create and follow standard IT procedures.
• Develop reports related to helpdesk activities and for compliance audits.

Skills on Resume: 

• Helpdesk Management (Hard Skills)
• Endpoint Troubleshooting (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Third-Party Support (Hard Skills)
• License Management (Hard Skills)
• Security Deployment (Hard Skills)
• Vendor Management (Hard Skills)
• Report Creation (Hard Skills)

Job Summary: 

• Support the software of third-party and packaged applications used by sales and accounting teams at the client location.
• Perform help desk duties by talking to users to identify issues, logging information, and creating tickets.
• Route tickets to the appropriate application support teams for resolution.
• Troubleshoot technical problems of custom learning management systems via inbound calls, chats, and tickets.
• Guide customers through custom website interfaces.
• Continuously build a technical skillset.
• Diagnose, analyze, and document customer problems and provide technical assistance to end customers.
• Provide technical assistance to field installers for smart home equipment and manage issues using the ticket management system.

Skills on Resume: 

• Application Support (Hard Skills)
• Help Desk (Hard Skills)
• Ticket Routing (Hard Skills)
• LMS Troubleshooting (Hard Skills)
• User Guidance (Soft Skills)
• Technical Skillbuilding (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Installer Support (Hard Skills)

Job Summary: 

• Support user access to IT systems, including onboarding and offboarding processes, and train staff on new software, systems, and best practices.
• Perform ticket system triage and basic troubleshooting of hardware, Zoom, and user access issues to recognize, isolate, diagnose, and resolve information systems problems.
• Take ownership of support issues and follow up on their status.
• Assist with hardware and software inventory management and asset tracking.
• Update and create documentation and develop how-to guides for employee self-service.
• Keep asset inventory up to date.
• Help procure hardware and software.
• Diagnose and troubleshoot complex telephony, security, and software integration challenges on user endpoints.

Skills on Resume: 

• User Access Support (Hard Skills)
• Staff Training (Soft Skills)
• Ticket Triage (Hard Skills)
• Issue Ownership (Soft Skills)
• Asset Management (Hard Skills)
• Documentation Creation (Hard Skills)
• Procurement Support (Hard Skills)
• Endpoint Troubleshooting (Hard Skills)

Job Summary: 

• Support all first-level technical incidents and service requests from multiple communication sources for the entire organization.
• Troubleshoot connectivity issues for remote users.
• Answer incoming technical requests, quickly analyze, test, and resolve issues.
• Create requests using the Incident Management System to track progress.
• Process requests received via email and communicate with end users throughout the incident/request lifespan clearly and concisely.
• Provision, maintain, and remove security privileges within the Badge Security System.
• Utilize Active Directory and Azure Active Directory to create user accounts, reset passwords, add group memberships, and disable accounts.
• Manage Exchange Admin Center tasks, including creating email accounts, distribution groups, setting up online archives, and managing storage quotas.
• Install, use, and troubleshoot Office 365 applications, including Word, Excel, Outlook, PowerPoint, Access, OneNote, and InfoPath.
• Troubleshoot using PowerShell for Azure, Active Directory, and Exchange.
• Set up and troubleshoot Microsoft Intune.
• Assist with and perform medium-level troubleshooting on Telecom issues involving Avaya, CTI, LiveVox, and AVST.
• Perform basic troubleshooting for diverse company applications.

Skills on Resume: 

• Incident Management (Hard Skills)
• Connectivity Troubleshooting (Hard Skills)
• Technical Request Handling (Hard Skills)
• User Communication (Soft Skills)
• Security Provisioning (Hard Skills)
• Directory Administration (Hard Skills)
• Email Management (Hard Skills)
• Application Troubleshooting (Hard Skills)

Job Summary: 

• Maintain and support the smooth running of all telecommunications, server, and desktop equipment and systems, including servers, desktops, and network devices.
• Support servers and network equipment physically through rack and stack, patching, and broken parts replacement.
• Fully support desktops and user applications, including OS Windows 10, Office 2016/365, and standard system applications.
• Provide limited support for banking and business applications.
• Execute business technology request fulfillment, including equipment and software installation, relocation, and removal.
• Resolve incidents and trouble tickets that cannot be handled by first-line support.
• Provide consulting support for users regarding CTI products and services.
• Work closely with regional teams to resolve issues, engage and follow up with them, and escalate issues on demand.
• Participate in conference calls conducted in English.
• Administer the Technology team's Continuity of Business (CoB) activities, including planning, reporting, maintenance, testing, and coordination.
• Support end users during CoB testing.
• Monitor, track, and implement all necessary patches and updates on core applications according to corporate requirements.
• Report all errors and failures to Technology and Business management and contribute to issue resolution.
• Perform other technology-related duties by special assignments, such as executing controls on the inventory of equipment, media, etc.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Server Support (Hard Skills)
• Desktop Support (Hard Skills)
• Application Support (Hard Skills)
• Request Fulfillment (Hard Skills)
• Incident Resolution (Hard Skills)
• User Consulting (Soft Skills)
• CoB Administration (Hard Skills)

Job Summary: 

• Provide direct support to Trial Court personnel and others using information technology and systems via telephone, email, electronic means, or in person.
• Resolve problems or answer questions immediately.
• Track activities leading to problem resolution, especially when requiring referral or assistance from others, and direct others in resolving problems.
• Assist in training users on the proper use of information technology and systems.
• Maintain appropriate records of problem situations and their resolutions using a help desk system.
• Analyze records to identify patterns and trends in calls for assistance and recommend appropriate actions.
• Document resolutions to recurring problems and support issues.
• Install, configure, and upgrade operating systems and software using standard business and administrative packages, and modify specific applications for operational departments.
• Instruct Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, and database management, and provide instruction or written documentation.
• Use a ticketing system for tracking.
• Install, assemble, and configure computers, monitors, network infrastructure, and peripherals, such as printers and scanners, pull and rewire cables, or direct rewiring for new installations and office reconfiguration.
• Assist in instructing Trial Court personnel on the use of software, including word processing, spreadsheets, email, and database management, and provide instruction or written documentation.
• Troubleshoot computer system problems, including hardware, software, email, network, and peripheral equipment issues, and make repairs and corrections.
• Act as a technical resource to assist users in resolving equipment and data problems, implement solutions, or notify outsource providers.

Skills on Resume: 

• IT Support (Hard Skills)
• Problem Resolution (Hard Skills)
• User Training (Soft Skills)
• Record Maintenance (Hard Skills)
• Trend Analysis (Hard Skills)
• Documentation Skills (Hard Skills)
• System Installation (Hard Skills)
• Technical Resource (Soft Skills)

Job Summary: 

• Determine how information technology systems should be designed, developed, configured, and deployed, including systems for database design, application development, system documentation, and user support.
• Determine procedures to obtain and organize user-required information.
• Develop complex routines and detailed sequences of internal program logic by coding, testing, and debugging.
• Lead and develop test data and appropriate testing procedures, analyze, and evaluate results.
• Identify and learn electronic data processing standards, policies, and established system design approaches.
• Investigate and analyze unusual problems, questions, or conditions related to specific applications or specialty areas, formulate projects or studies to substantially alter major systems, or establish criteria in assigned applications or specialty areas.
• Assist scientists with data summaries, scientific manuscript development, software application development, model execution (initialization, parameterization, calibration, validation), and may present results at scientific meetings.
• Plan, develop, implement, and maintain programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data.
• Act as an interface for IT support services for end users.
• Use automated web-based service desk ticketing to log and track all customer calls to completion and maintain a historical database of calls.
• Support project teams during the implementation and testing of changes or enhancements to the LAN and applications.

Skills on Resume: 

• System Design (Hard Skills)
• Information Gathering (Hard Skills)
• Program Development (Hard Skills)
• Testing Procedures (Hard Skills)
• Standard Compliance (Hard Skills)
• Problem Analysis (Hard Skills)
• Data Support (Hard Skills)
• IT Interface (Soft Skills)

Job Summary: 

• Support the technology needs of users at off-site/off-campus meetings and conferences, including local travel to transport equipment.
• Respond to reports of malware infections on computing devices and support remediation efforts by following established incident response policies and procedures.
• Adhere to policies and procedures ensuring information system reliability, accessibility, and prevention of unauthorized access to systems, networks, and data.
• Promote awareness of security issues among management and ensure sound security principles are reflected in organizational visions and goals.
• Adhere to developed systems security contingency plans and disaster recovery procedures.
• Ensure systems, network, and data users are aware of, understand, and adhere to the system's security policies and procedures.
• Facilitate the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes.
• Develop, institute, and maintain Standard Operating Procedures (SOPs) for incident management, service requests, and Application Support services.
• Maintain appropriate telephone calling scripts/messages to provide end users with relevant and accurate information quickly.
• Develop and manage customer service performance requirements.
• Monitor the status and progress towards the resolution of all incidents.

Skills on Resume: 

• Off-Site Support (Hard Skills)
• Malware Remediation (Hard Skills)
• Policy Adherence (Hard Skills)
• Security Awareness (Soft Skills)
• Contingency Planning (Hard Skills)
• Evidence Handling (Hard Skills)
• SOP Development (Hard Skills)
• Service Monitoring (Hard Skills)

Job Summary: 

• Provide general support and troubleshooting for server software, hardware, storage, and network.
• Support end-user accounts and day-to-day administration.
• Log information into the ticketing system.
• Provide insights into technical requirements and problem isolation.
• Work closely with third-party vendors on solutions.
• Troubleshoot user issues related to laptops, networks, conference room A/V, and related requests.
• Enter and update request tickets in the help desk ticketing system.
• Set up laptops and desktops according to standard configurations.
• Resolve Information Technology (IT) support requests.
• Perform system testing and updates.

Skills on Resume: 

• Server Support (Hard Skills)
• Account Administration (Hard Skills)
• Ticket Logging (Hard Skills)
• Problem Isolation (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Troubleshooting (Hard Skills)
• Device Setup (Hard Skills)
• System Testing (Hard Skills)

Job Summary: 

• Own all issues reported to the helpdesk by providing timely updates to end-users and consistently following up with escalation teams until resolution.
• Troubleshoot technical issues on PCs, laptops, and mobile devices.
• Identify and escalate situations requiring urgent attention.
• Handle inquiries such as password resets and account lockouts.
• Capture and document issue details and troubleshooting steps to escalate or document identification and resolution.
• Use a ticketing system to track, route problems and requests, and document solutions.
• Collaborate with Client Support Services colleagues to research and document problem resolutions.
• Manage inventory of hardware, including laptops and other equipment.
• Wipe, refurbish, and mail out equipment to new hires and current staff.
• Respond to system access requests for platforms such as G Suite, Adobe, Zoom, etc.
• Manage access tasks during the onboarding and offboarding processes.
• Provide technical assistance for questions and problems.
• Follow up with employees to ensure full resolution of issues.

Skills on Resume: 

• Issue Ownership (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Urgency Escalation (Hard Skills)
• Account Support (Hard Skills)
• Issue Documentation (Hard Skills)
• Ticket Management (Hard Skills)
• Inventory Management (Hard Skills)
• Access Management (Hard Skills)

Job Summary: 

• Manage software and hardware for mobile devices (Android smartphones and tablets) for 700+ devices and end users.
• Manage and administer SIM cards, including contract management.
• Provide first and second line support for mobile devices and various apps such as KFM, IBR, SOTI, MobiControl, and Microsoft Teams.
• Act as point-of-contact and key user for Android mobile devices and apps.
• Train and educate end users on new features or best practices.
• Maintain inventory for mobile devices using Excel and SAP.
• Perform timesheet reporting.
• Be in charge of managing whitelisting.

Skills on Resume: 

• Mobile Device Management (Hard Skills)
• SIM Administration (Hard Skills)
• App Support (Hard Skills)
• Key User Role (Soft Skills)
• User Training (Soft Skills)
• Inventory Tracking (Hard Skills)
• Timesheet Reporting (Hard Skills)
• Whitelist Management (Hard Skills)