Job Summary: 

• Responsible for the day-to-day management of external software
• Be the key point of contact for internal queries
• Maintain the ongoing maintenance and development of queries
• Be the first line of response for internal stakeholders
• Take responsibility for providing bug fixes
• Work closely with management for development requirements
• Liaise with internal teams to deliver bespoke management reports
• Suggest an improvement for operational processes
• Provide additional administration support, purchase orders, etc
• Deliver training documentation for the system
• Update the in-house systems with information

Skills on Resume: 

• Software Management (Hard Skills)
• Internal Communication (Soft Skills)
• Query Maintenance (Hard Skills)
• Stakeholder Support (Soft Skills)
• Bug Fixing (Hard Skills)
• Requirements Collaboration (Soft Skills)
• Report Delivery (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Work to KPIs and agreed SLAs.
• Log calls and scheduling call outs to Engineers and Subcontractors.
• Take calls/emails and scheduling with the Engineers.
• Liaise with Clients, providing ETAs and updates.
• Follow the progress of all calls/callouts through to closure.
• Check and amend labour times, materials, etc, on work orders.
• Process timesheets, overtime, and expenses processing and checking.
• Take responsibility for the production of statutory testing reports.
• Book a hotel and travel arrangements.
• Order PPE, uniform, and equipment.
• Take details of emergency repairs, either via phone or email

Skills on Resume: 

• KPI Adherence (Hard Skills)
• Call Logging (Hard Skills)
• Scheduling Coordination (Soft Skills)
• Client Liaison (Soft Skills)
• Progress Monitoring (Hard Skills)
• Work Order Management (Hard Skills)
• Timesheet Processing (Hard Skills)
• Emergency Handling (Soft Skills)

Job Summary: 

• Provide administrative and customer service support to the relevant Customer Service Manager.
• Provide a courteous and efficient service to both customers and internal departments by dealing with all enquiries accurately and efficiently.
• Ensure Customers’ needs are met/exceeded, to identify and respond to service and sales opportunities.
• Database entry of all relevant incident report forms and site visit reports received from either customers or technicians.
• Keep accurate records of information received about specific customers’ equipment holdings.
• Complete requested reports or paperwork comprehensively and accurately, including statistics/graphs
• Maintain spreadsheets (batteries, collections, company-held customer stock, etc.).
• Maintain customers' stock held and distribute it accordingly.
• Process Service invoices for overseas shipments.
• Process small sales orders, acknowledgements, and invoices.
• Ensure the correct product is ordered by Technicians.

Skills on Resume: 

• Customer Service Support (Soft Skills)
• Enquiry Handling (Soft Skills)
• Opportunity Identification (Soft Skills)
• Database Entry (Hard Skills)
• Record Keeping (Hard Skills)
• Report Completion (Hard Skills)
• Spreadsheet Maintenance (Hard Skills)
• Order Processing (Hard Skills)

Job Summary: 

• Check facilities on the property and report faults and works
• Book engineers onto jobs, communicating via radio, and booking onto the in-house CRM system
• Accountable for the filing and scanning of compliance documentation
• Take responsibility for raising work orders
• Work closely with the manager to ensure all work is completed according to SLAs
• Ad hoc duties around the site
• Follow all health and safety guidance and attend to different areas of the site 
• Provide figures for monthly KPI reporting
• Provide support to the Admin Manager and Help Desk.
• Understand and co-operate with the objectives outlined in the Atalian Servest Safety Policy.
• Understand and co-operate with the objectives outlined in the LNER Safety Policy.
• Ensure that accident and near-miss reporting requirements are adhered to

Skills on Resume: 

• Facility Inspection (Hard Skills)
• Job Scheduling (Hard Skills)
• Compliance Filing (Hard Skills)
• Work Order Management (Hard Skills)
• SLA Compliance (Hard Skills)
• Health & Safety (Hard Skills)
• KPI Reporting (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Process planned and unplanned service and repair requirements
• Liaise with Engineers, scheduling their jobs, and booking in engineers for fault calls
• Close out engineer worksheets and create invoices
• Close outstanding calls and book follow-up calls
• Take responsibility for booking contract servicing
• Manage a full mail inbox and liaise with internal departments
• Deal with customers and suppliers, as well as speaking to surveyors, tenants, and insurance companies
• Gather documentation after the job and fill out the relevant paperwork
• Open and close jobs on the system, and update the database
• Assist with administration duties such as filing and printing
• Receive and record absence calls, forwarding the relevant information to the appropriate Manager and/or Supervisor

Skills on Resume: 

• Service Processing (Hard Skills)
• Engineer Scheduling (Hard Skills)
• Invoice Creation (Hard Skills)
• Call Closure (Hard Skills)
• Contract Booking (Hard Skills)
• Inbox Management (Soft Skills)
• Customer Liaison (Soft Skills)
• Administrative Assistance (Soft Skills)

Job Summary: 

• Provide support on-site or remotely to end users
• Answer incoming helpdesk calls and monitor emails
• Set up, deploy, and manage computers as well as configure software for specific operational needs
• Update computer, printer, and cell phone inventory
• Assist with creating and diagnosing problems with print queues
• Evaluate and repair various computer issues on the Microsoft Windows 10 platform
• Install an image over the network using NID, run scripts, install and update drivers, BIOS, and software applications
• Create procedures or user guides
• Receive, configure, and re-image incoming laptops
• Provide support on Microsoft 365
• Continually monitor order completion
• Provide the necessary level of absence cover for the Helpdesk Team Leader.

Skills on Resume: 

• User Support (Soft Skills)
• Helpdesk Management (Hard Skills)
• Computer Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• Print Queue Troubleshooting (Hard Skills)
• Windows 10 Repair (Hard Skills)
• Imaging & Scripting (Hard Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Take responsibility for operating audiovisual equipment
• Update the anti-virus, spam blockers, and other security software so that the systems are always secure
• Create tickets for ISP escalations, along with following up with the head office on the status of internet issues
• Manage imaging of computers and software installations, and upgrades
• Oversee user profiles, security codes for application access, user account setup, enablement, disablement, and create external user profiles for temp users
• Create network shared folders and manage their user permissions
• Diagnose hardware and software problems, and replace defective components
• Assist with various network projects
• Process job orders on the system and book them in the diary
• Advise Managers of timescales
• Respond to Managers and take details of cleaning requirements

Skills on Resume: 

• AV Equipment Operation (Hard Skills)
• Security Software Updates (Hard Skills)
• ISP Ticketing (Hard Skills)
• Computer Imaging (Hard Skills)
• User Account Management (Hard Skills)
• Network Permissions (Hard Skills)
• Hardware Diagnosis (Hard Skills)
• Project Assistance (Soft Skills)

Job Summary: 

• Act as the first point of contact to the Estates and Facilities Department for all enquiries, responding professionally whilst maintaining a high standard of customer focus
• Ensure that all non-urgent and urgent maintenance requests are processed as soon as practicable and are responded to in a courteous and professional manner
• Provide callers with necessary feedback information regarding their maintenance request, job number, estimated response time, and job status
• Advise and facilitate service users' access to chargeable works requests (new works).
• Communicate with Estates Manager, Supervisors, and Trades persons regarding maintenance services by telephone, email, two-way radio, and/or in person
• Liaise with team members within the Directorate, in particular the Estates workforce, including Ward staff, departmental staff, and external Departments
• Relay emergency requests and calls to the Estates Team and jointly agree on further action to be taken, seeking advice and assistance from the appropriate Service Manager
• Input completed work docket information using the agreed-upon database
• Generate Planned Preventative Maintenance (PPM) work dockets for trades and issue them to the relevant Estates Trades person
• Update and amend PPM dockets on the computerised maintenance system as directed by the Maintenance Manager
• Maintain a file of completed maintenance and PPM dockets for auditing and legal requirements
• Produce frequent statistical reports on maintenance activity and contribute to the development of the facilities' computer system

Skills on Resume: 

• Customer Liaison (Soft Skills)
• Maintenance Coordination (Hard Skills)
• Feedback Communication (Soft Skills)
• Chargeable Work Facilitation (Soft Skills)
• Team Communication (Soft Skills)
• Emergency Response (Soft Skills)
• Database Management (Hard Skills)
• Report Generation (Hard Skills)

Job Summary: 

• Responds quickly to email, voicemail, and telephone desk-side support requests, and ensures all requests for support are logged in TrackIT, ensuring accurate resolution information is recorded.
• Quickly resolves all desk-side hardware and software support issues or escalates difficult issues on time.
• Notifies the Information Team on time when issues arise that prevent quick response/resolution to desk-side support requests.
• Professionally performs desk-side support, and when feasible, performs support at times that are best suited to the end-user.
• Maintains and desktop image library, updating the standard desktop configuration.
• Creates new and maintains existing user accounts in Active Directory and Exchange.
• Performs spot checks of desktop log files and notifies the IS Team immediately when new or unusual activity appears in a log file.
• Maintains hardware and software inventories as well as tracking the checkout and in of all loaner equipment.
• Performs spot checks of disk space utilization and CPU utilization on corporate desktops, is familiar with normal utilization levels, and notifies the IS Team when changes to normal utilization levels occur.
• Understands and executes all departmental processes and procedures on time.
• Performs system upgrades as directed by the Director of Information Systems.
• Documents new and updates existing operational procedures.

Skills on Resume: 

• Support Request Logging (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• User-Focused Support (Soft Skills)
• Desktop Imaging (Hard Skills)
• Account Management (Hard Skills)
• Log Monitoring (Hard Skills)
• Inventory Tracking (Hard Skills)

Job Summary: 

• Categorise and resource the correct Contractor for the specific Helpdesk request.
• Closely liaise with all site Contract managers and their various supervisory staff.
• Deal with day-to-day enquiries.
• Responsible for Facilities Helpdesk maintenance and liaison with key administrators of the database administrators.
• Produce reports and present weekly helpdesk statistics to senior management
• Work with contractors to produce SLAs following contract standards.
• Ensure that all Contract Service Level Agreements (SLAs) are adhered to and in place.
• Raise work orders with key contracts for new jobs/contracts/quotes.
• Ensure that on-site contractor files are maintained to the required standards.
• Ensure adequate cover is provided for any critical contractor holidays and that all temporary contact details are available to the wider team

Skills on Resume: 

• Contractor Coordination (Hard Skills)
• Contract Manager Liaison (Soft Skills)
• Enquiry Handling (Soft Skills)
• Database Administration (Hard Skills)
• Report Production (Hard Skills)
• SLA Management (Hard Skills)
• Work Order Raising (Hard Skills)
• Coverage Planning (Soft Skills)

Job Summary: 

• Day-to-day administration as required by the management team.
• Positively respond to both internal and external staff using approved customer service skills, communication, and personal intervention.
• Ensure that all documentation received from external contractors about site works is saved in the relevant electronic folders, including Health and safety documentation, risk assessments, and method statements.
• Adhere to all on-site procedures, e.g, project works templates.
• Ensure that all work in progress is reviewed, updated, and Helpdesk requests are updated accordingly in a timely fashion.
• Review and track critical contractor PPMs and challenge non-compliance.
• Ownership of all tasks through to completion.
• Work to tight deadlines and targets provided by management, following Contract requirements.
• Raise reactive jobs through various subcontractors.
• Work closely with the Services Manager for the sites.

Skills on Resume: 

• Administrative Support (Soft Skills)
• Customer Service (Soft Skills)
• Document Management (Hard Skills)
• Procedure Adherence (Hard Skills)
• Progress Tracking (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Task Ownership (Soft Skills)
• Deadline Management (Soft Skills)

Job Summary: 

• Provide an instant and highly professional meet and greet to all stakeholders and visitors
• Ensure that an accurate user list and telephone directory of all internal users is in place, with job description and primary and secondary contact details
• Closely liaise with all stadium stakeholders to ensure an accurate list of expected visitors is compiled and circulated, together with where they are going and who their host is
• Assist stakeholders with conference and meeting management
• Answer incoming telephone calls and efficiently redirect them to the correct end user
• Produce and manage visitor passes
• Liaise with the stadium post room department
• Manage the voice announcement system
• Arrange and manage taxi bookings for stadium users and visitors
• Be the first/proactive point of contact for visitors to the location, assist with their requirements, and ensure their host is contacted as soon as possible
• Act as a focal point for all client staff and user requests for assistance

Skills on Resume: 

• Visitor Reception (Soft Skills)
• User Directory Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Meeting Coordination (Soft Skills)
• Call Handling (Soft Skills)
• Pass Management (Hard Skills)
• Post Room Liaison (Soft Skills)
• Transport Coordination (Soft Skills)

Job Summary: 

• Ensure all visitors are issued with a visitor pass and are signed out when they leave
• Ensure all visitors have access to the client's fire evacuation information provided on each visit
• Ensure all visitors are kept informed of any delay, manage call back/chaser times
• Effective management of the Reception area, to be kept clean and tidy at all times
• Ensure any magazines and display literature are displayed effectively
• Professionally answer telephone calls and follow KPI's
• Manage car park, only allow pre-booked users to use allocated spaces, record registration number of visitors' vehicles in visitors' log
• Closely liaise with Stadium security personnel
• Provide administrative support to the Facilities team
• Compile a master data file regarding local transport, emergency services, and infrastructure information to efficiently answer all expected user and visitor requirements, e.g., details of the nearest doctor, hospital, police station, travel routes and schedules, places of worship, shopping centre opening times, etc.
• Provide other ad-hoc services

Skills on Resume: 

• Visitor Pass Issuance (Hard Skills)
• Fire Safety Communication (Soft Skills)
• Visitor Communication (Soft Skills)
• Reception Management (Hard Skills)
• Display Management (Hard Skills)
• Telephone Handling (Soft Skills)
• Car Park Management (Hard Skills)
• Security Liaison (Soft Skills)

Job Summary: 

• Effectively leverage Jamf Pro to configure, deploy, manage, and maintain Mac computers
• Act as a Subject Matter Expert (SME) for the technical aspects of the JAMF Pro for best practices related to the installation process and issue resolution.
• Administer software package delivery and deployment
• Assist with support ticket resolution, provide feedback to IT staff throughout the resolution process, and ensure communication to the end-user throughout the life of the ticket.
• Identify trends and frequent problems, address by creating automation or compiling front-facing documentation, as well as complying with departmental SLAs, ticket management, and solution documentation procedures.
• Test software to ensure compatibility with the current operating environment and with equipment capability.
• Research on, and make recommendations for, hardware and software products.
• Involved in special projects to enhance end-user hardware and software experience and to meet departmental goals.
• Develop and maintain up-to-date documentation supporting assigned and related areas of responsibility, including inventory and software licenses.
• Support Security Standards (anti-virus/anti-spam/firewall/patching) 
• Develop, document, and maintain Desktop Support-related knowledge articles for the Mac environment.
• Answer calls and resolve tickets during after-hours call rotation.

Skills on Resume: 

• Jamf Pro Management (Hard Skills)
• SME Consultation (Soft Skills)
• Software Deployment (Hard Skills)
• Ticket Resolution (Soft Skills)
• Automation Creation (Hard Skills)
• Compatibility Testing (Hard Skills)
• Product Research (Soft Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Work following and demonstrate compliance in operating the Company's Integrated Management Systems and contractual and legal compliance procedures.
• Prepare all required correspondence as requested by the Help Desk Supervisor, including client quotations, correspondence, subcontract orders, site attendances, etc.
• Coordinate and facilitate new tenders, contract initialisation, contract renewals, and contract completions
• Manage the Minor Works module in PLANET FM Enterprise, together with the preparation of reports for maintenance contract meetings.
• Ensure all subcontractors have the necessary insurances, qualifications, and/or accreditation to legally and competently carry out the works by obtaining the necessary certificates about the subcontractor's engineer and validating the same for KCE FM to remain compliant with Health and Safety regulations.
• Store copies of said certificates on KCE FM's system.
• Liaise with clients, KCE FM managers, staff, and subcontractors as instructed for all site attendances.
• Enter/log all surveys and quotations required as noted by KCE FM staff and subcontractors managing the same from inception to completion.
• Log and progress all remedial works required as noted by engineers following a maintenance visit.
• Follow up with engineers and subcontractors to ensure that planned works have been carried out, and to ensure all reports, etc., are received.
• Ensure that KCE FMs systems (e.g., Planet FM Enterprise) and Elogbooks (or other client portals) are reviewed to ensure all SLAs are met and contract compliance is achieved.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Correspondence Preparation (Soft Skills)
• Tender Coordination (Hard Skills)
• Contract Management (Hard Skills)
• Subcontractor Compliance (Hard Skills)
• Certificate Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Survey & Quotation Logging (Hard Skills)

Job Summary: 

• Provide Tier 1-3 Help Desk support
• Perform and complete configuration for workstations, docking stations, printers, monitors, zero client hardware, VoIP instruments, AV control devices, and external CAC readers and their interoperability requirements to provide connectivity to the network
• Perform SIPRNET PKI (Public Key Infrastructure) as Enhanced Trusted Agent (ETA), and Trust Agents (TA) duties and responsibilities to accomplish the goal of issuing SIPRNET PKI tokens to USARCENT SIPRNET users (CONUS)
• Provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users' NIPRNET and SIPRNET accounts
• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and set up the end-user workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements on internal procedures

Skills on Resume: 

• Help Desk Support (Hard Skills)
• Hardware Configuration (Hard Skills)
• PKI Token Management (Hard Skills)
• Email Support (Hard Skills)
• Customer Assistance (Soft Skills)
• Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• Documentation & Logging (Hard Skills)

Job Summary: 

• Utilize and maintain a Help Desk Ticketing System/Work Order System.
• Receive Problem Reports (PR) via email messages or phone calls from the user community or Fort Eustis Directorate of Network Enterprise Center (NEC).
• Report and log PRs within 5 days after the problem has been resolved and include relevant information about the problem, solutions, date/time problem reported, date/time problem resolved, POC, technician that assisted with the problem, and all pertinent information for tracking purposes.
• Provide notification immediately, telephonically or in person, upon identification of any outage that affects the organization as a whole or the external training domain user access to systems.
• Report problems through the work order system or email after initial response notification.
• Document calls and responses into the ATSC work order system.
• Assist personnel with service issues for the Enterprise Email system.
• Establish, maintain, delete, and troubleshoot Exchange user accounts on the Enterprise Email servers supporting ATSC users.
• Assist users/organization with Directory Synchronization for servers and mailboxes.
• Troubleshoot and resolve all email problems to include hardware/software/user errors.
• Install and configure peripheral devices and software on users' machines, as well as train users on new devices, access, and configuration
• Provide program usage help files to Outlook distribution folder administrators, such as setting up the mail system for the local Outlook distribution folder administrators, as well as how to add/delete Division exchange distribution folders and files.

Skills on Resume: 

• Ticketing System Use (Hard Skills)
• Problem Reporting (Hard Skills)
• Outage Notification (Soft Skills)
• Work Order Documentation (Hard Skills)
• Email System Support (Hard Skills)
• Exchange Account Management (Hard Skills)
• Directory Synchronization (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Be the first point of contact for the client by accepting job bookings.
• Take responsibility for answering phone calls and emails
• Ensure that the company reacts efficiently and effectively in line with the client SLA and KPI’s
• Interact with the client Helpdesk systems and allocate job requests/tasks to the relevant team
• Monitor all open job requests/tasks to ensure they are completed on time
• Closing of jobs on completion and assisting with costing
• Ensure that the client's Helpdesk systems are kept up to date with accurate information
• Act as the primary point of contact for customer enquiries
• Provide generation administration support to the rest of the team, including the running of reports and uploading of engineer compliance paperwork 
• Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
• Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires

Skills on Resume: 

• Client Contact (Soft Skills)
• Call & Email Handling (Soft Skills)
• SLA Compliance (Hard Skills)
• Helpdesk Allocation (Hard Skills)
• Job Monitoring (Hard Skills)
• Job Closure (Hard Skills)
• Information Management (Hard Skills)
• Customer Enquiry Support (Soft Skills)

Job Summary: 

• Respond and assist with the management of the Help Desk, ensuring all communications with the Help Desk are logged, actioned, and responded to within the service level agreement.
• Ensure that the Help Desk is always updated and relevant.
• Prepare weekly/monthly/quarterly reports, both scheduled and ad-hoc.
• Maintain and update the client, contacts, and properties information using customer relationship software.
• Review and challenge all costs to ensure the orders placed are cost-effective, contractually compliant, and within budget.
• Check and validate subcontractors' and/or suppliers' invoices immediately upon receipt, and then authorise the same for processing by the Accounts team.
• Prepare and administer client invoices immediately upon completion of all works.
• Carry out any task as may reasonably be requested to assist with the smooth running and progression of the business.
• Prioritise tasks based on urgency or effect on production
• Liaise with cleaning staff to ensure tasks are carried out as per requirements

Skills on Resume: 

• Help Desk Management (Hard Skills)
• Communication Logging (Hard Skills)
• Report Preparation (Hard Skills)
• CRM Management (Hard Skills)
• Cost Review (Hard Skills)
• Invoice Validation (Hard Skills)
• Task Prioritization (Soft Skills)
• Staff Liaison (Soft Skills)

Job Summary: 

• Provides exceptional full-service technical support for end users
• Troubleshoots and diagnoses problems through to resolution to minimize downtime of applications, hardware, and personnel, and follows internal escalation routines to various IT support functions
• Provides an accurate record of each call in a service management tracking tool (FreshWorks)
• Monitors all open issues to ensure business and customer expectations are met, provides periodic updates, and promotes customer advocacy
• Maintains asset database for all IT-related hardware
• Works with the Manager to recommend training programs based on calls to better assist end users
• Develops and maintains articles for the Help Desk’s knowledge base
• Enforces policies and procedures for end users' use of technology
• Provides world-class support to customers through ownership, resolution, and appropriate escalation of issues and trouble tickets
• Acts as a technical resource to provide support via remote channels such as voice, chat, and tickets

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Service Tracking (Hard Skills)
• Issue Monitoring (Soft Skills)
• Asset Management (Hard Skills)
• Training Recommendation (Soft Skills)
• Knowledge Base Development (Hard Skills)
• Policy Enforcement (Hard Skills)

Job Summary: 

• Input and or manage the information from engineers, ensuring related information for quotations, variations, etc., is accurately recorded and provided to internal stakeholders for material orders and work completions.
• Schedule appointments with residents and clients.
• Allocation and deployment of emergency works.
• Ensure that all completed work is updated as soon as possible after it has been received, including internal and client systems, including incomplete jobs.
• Read all completed engineer job reports and ensure that any parts required are actioned.
• Ensure that engineers are completing tasks as per service level agreements.
• Run periodic and daily job status reports for all contracts and provide them to the Contract Manager.
• Process repair quotes accurately and on time.
• Electronic distribution of Profile, Tag, and Software files to Service Technicians.
• Assist with additional ad-hoc admin work
• Take calls, e-mails, etc. from location users requesting assistance or to report a fault or breakdown.

Skills on Resume: 

• Information Management (Hard Skills)
• Appointment Scheduling (Soft Skills)
• Emergency Work Allocation (Hard Skills)
• Work Update Management (Hard Skills)
• Job Report Review (Hard Skills)
• SLA Compliance Monitoring (Hard Skills)
• Report Generation (Hard Skills)
• Customer Assistance (Soft Skills)