What Does An IT Engineer Do?

WHAT DOES AN IT ENGINEER DO?

Published: Nov 07, 2025 - The Information Technology (IT) Engineer collaborates with subject matter experts and analysts to understand business needs related to CAD and PLM applications, supporting development and deployment to meet business goals. This role involves documenting specifications, creating test plans, resolving second-line support issues, coordinating integration activities, and ensuring systems are properly tested, documented, and deployed. The engineer also works cross-functionally with engineering and deployment teams, adheres to QA standards, and generates or modifies reports based on business requirements.

A Review of Professional Skills and Functions for IT Engineer

1. IT Engineer Key Accountabilities

Systems Administration: Responsible for systems administration of core company services.
Technical Support: Provide the Exscientia team with day-to-day technical support.
Infrastructure Maintenance: Maintain physical infrastructure across all company sites.
Information Security Compliance: Ensure all company devices adhere to defined Information Security Policies and Procedures.
Asset Management: Maintain inventory of company hardware.
Troubleshooting: Responsible for troubleshooting service disruptions.
Employee Onboarding: Assist with the onboarding of new recruits.
Capability Deployment: Assist with the rollout of new capabilities.
Vendor Management: Responsible for liaising with suppliers.
Problem Solving: Recommend solutions to fulfil requirements and solve problems.
Process Documentation: Responsible for documenting workflows and procedures.

2. IT Engineer General Responsibilities

Technical Support: Provide technical support for end-users and workstations (local and remote).
Help Desk Assistance: Respond to requests for technical assistance via phone or electronically.
Issue Resolution: Diagnose and resolve technical hardware and software issues.
Incident Management: Identify, prioritize, and escalate issues requiring urgent attention.
Server Administration: Support and administration for Windows server environments.
Hardware Configuration: Configure hardware, including but not limited to workstations, servers, switches, routers, and firewalls.
Software Installation: Install and configure authorized software.
Documentation Management: Make sure everything is well documented and reviewed.

3. IT Engineer Job Summary

Network Engineering: Engineer, monitor, manage, and troubleshoot internal and external networks to include encryptors and firewalls.
Virtualization Management: Engineer, monitor, manage, and troubleshoot the VMware virtual environment to include VMware Horizon.
Storage Administration: Engineer, monitor, and manage a storage appliance and help troubleshoot issues with phone support.
Microsoft Systems Management: Research, implement, monitor, manage, patch, and troubleshoot various Microsoft products.
Active Directory Administration: Research, implement, and troubleshoot Active Directory, group policy, and DNS.
Database Monitoring: Monitor and run pre-made queries in various types of databases.
Software Maintenance: Research, test, and update software to fix vulnerabilities, bugs, and user issues.
Vulnerability Management: Review logs and vulnerabilities, identify potential issues, and engineer solutions to remediate or mitigate these issues.
Tier 3 Support: Support remote teams in a tier 3 capacity on subjects such as networking, operating systems, and data storage.
User Communication: Effectively communicate hardware and software issues with end users and customers.
Technical Documentation: Create documentation on new technologies, how to implement updates and/or enclave expansions.

4. IT Engineer Duties

IT Support: Support the Information Technology Department in all areas.
Equipment Deployment: Support the deployment of new equipment and technologies alongside troubleshooting existing systems and end-user issues.
Technical Assistance: Respond to telephone calls, emails, and user requests for technical support as well as document, track, and monitor the problem to ensure a timely resolution.
User Support: Interface with users, identify and resolve problems, escalate unresolved trouble tickets, and track calls.
System Maintenance: Install, maintain, upgrade, and troubleshoot various computer systems and applications in a Microsoft Windows, Mac, and Linux environment.
Mobile Support: Support end users with company services on mobile platforms and devices.
Office 365 Support: Support end users with Office 365 issues, requests, feature implementations, and usage.
Ticket Management: Utilize help desk ticket system (Spiceworks) by inputting, updating, and closing tickets.
Collaboration: Work with Technology staff to field trouble tickets and service requests.

5. IT Engineer Roles and Responsibilities

VOIP Support: Assist with support of the VOIP phone system and telephones.
User Onboarding: Distribute PCs, Macs, and laptops and provide account/system onboarding to new users.
Asset Management: Maintain site computer hardware and component inventory and asset tracking.
Project Implementation: Plan, design, and implement special projects at the direction of the IT Staff.
Network Administration: Implement, support, and maintain computer networks at the direction of the IT Staff.
Virtualization Support: Maintain, monitor, and support VM infrastructure.
Process Improvement: Assist in improving the efficiency of the IT Department.
System Updates: Execute critical system updates and security enhancements.
Policy Documentation: Prepare documentation related to IT policies and procedures.
Security Maintenance: Assist in the maintenance of site security and surveillance systems.

6. IT Engineer Duties and Roles

Network Management: Responsible for network management.
IT Support: Responsible for local IT support.
Hardware Support: Responsible for IT hardware support.
IT Training: Responsible for IT training for staff.
Software Support: Responsible for IT general software support.
Security Management: Responsible for security system management.
Team Communication: In charge of communication with DXC and AMS team.
Resource Planning: Define the needs and investment plan for local IT resources.
Cybersecurity Compliance: Ensure compliance with global IT and cybersecurity directives in Wuxi.
Standards Implementation: Ensure that global standards are implemented within Wuxi.
Solution Lifecycle Management: Ensure execution of IT Solution Lifecycle Management for those applications and systems that are of a purely local nature and where global solutions could not be leveraged.
System Integration: Manage interfaces from local to global systems.
Application Consolidation: Execute in case of application consolidation.

7. IT Engineer General Responsibilities

Technical Support: Respond to inbound technical support and service desk requests from staff members in an efficient and courteous manner.
SaaS Administration: Administer and support SaaS applications via SSO.
Onboarding Management: Manage new hire onboarding, offboarding, and IT orientations.
Device Configuration: Configure and maintain macOS and Windows-based laptops.
Issue Resolution: Ensure all open support requests are resolved or appropriately escalated.
Process Improvement: Proactively determine ways to refine and improve existing processes to minimize the number of support requests filed.
Security Enhancement: Proactively identify ways to improve security, computing, and productivity for Expanse employees on their devices.
AV Support: Provide AV support for presentations, video conferencing, and industry-related onsite and offsite events.

8. IT Engineer Key Accountabilities

Network Operations: Work in a fast-paced, high-impact environment as a transparent contributor, delivering on commitments to clients.
Problem Solving: Create a problem solver, comfortable with providing domain expertise and rapidly responding to intensified issues.
Network Configuration: Establish a networking environment by crafting network configuration, directing and executing DC network infrastructure, defining, detailing, and enforcing standards.
Network Optimization: Improve network performance by monitoring, troubleshooting network problems and outages, scheduling upgrades, collaborating with DC partners and BU on network optimization.
Network Security: Secure network infrastructure by establishing and enforcing policies, defining and monitoring access.
System Analysis: Look at complicated network systems to find flaws or room for improvement.
Technology Advancement: Proactively see opportunities for technology advancement.
Network Planning: Plan and coordinate the implementation of network technologies and solutions in support of defined requirements generated by internal customers and growth demands.
Network Upgrades: Plan and execute highly complex network upgrades and migration activities.
Problem Diagnosis: Perform analysis and diagnosis of highly complex networking problems.
Operational Documentation: Generate operational documentation, including detailed test plans for highly complex networks.
Tool Deployment: Assist with the deployment and strategy of tools and related Network Management Systems.
Tool Development: Help with developing a tool set to manage and maintain the enterprise network.
Change Management: Produce a method of procedures that demonstrates an understanding of the changes proposed and how the change will be executed with minimal service impact.

9. IT Engineer Responsibilities and Key Tasks

Technical Support: Support the Enterprise Team Lead in all technical, conceptual, and architecture-based questions.
Solution Architecture: Develop and validate design concepts and target solution architectures based on the IT-Microsoft stack.
Enterprise Support: Support the global Enterprise team (2nd level and 3rd level support) in incidents and service requests for all enterprise services.
Project Consulting: Act as a consultant in projects where solutions or integrations from the Enterprise Portfolio are needed.
Project Escalation: Act as an escalation point for projects in the execution phase.
Incident Escalation: Act as an escalation point for operational incidents.
Lifecycle Management: Proactively identify changes needed in the environment lifecycle and make recommendations for improvements with subsequent implementation.
Documentation Management: Assure that all project documentation is up-to-date and handed over to the operational teams.

10. IT Engineer Essential Functions

Solution Design: Lead design and delivery of IT solutions that provide business advantage to Eupnea, optimizing time, cost, and outcome.
Cloud Platform Management: Own development, implementation, and maintenance at the highest standard of Eupnea’s cloud platform, including supporting technologies.
Technical Expertise: Act as the functional and technical expert for Eupnea’s IT systems and services.
System Administration: Provide system administration and support for individuals and teams across all parts of the business.
Technology Planning: Build design, implementation plan, and documentation for different technologies with input from others, including senior management and consultants.
Service Excellence: Play a key and integral part in how Eupnea develops and delivers excellent consulting services and experience to clients.
Cloud Knowledge: Possess a good understanding of vendor cloud technologies, ranging from their architectural principles to end-user functionality and benefits.
IT Governance: Maintain first-class knowledge of industry IT standards, including IT security and governance, and help others adopt best practices.
Technology Innovation: Identify existing, new, or emerging technologies and methodologies that can represent an opportunity or advantage to the business.

11. IT Engineer Roles

Issue Escalation: Serve as an escalation point from the service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.
Root Cause Analysis: Collect, troubleshoot, and debug issues with networks, systems, and/or applications by completing basic root cause analyses and escalating issues both internally and externally.
Process Automation: Identify opportunities for automation of IT processes and develop impactful solutions via PowerShell or similar scripting/programming languages.
Professional Networking: Network with colleagues within the domain of expertise to gain insight, ideas, and connections.
Cross-Functional Collaboration: Collaborate within cross-functional teams to reach common objectives and project deliverables.
Task Management: Manage distractions, prioritize tasks, and deal with setbacks in a timely manner under direction from more senior personnel.
Adaptability: Adapt to moderate changes and setbacks in order to manage pressure and meet deadlines.
Diversity Awareness: Understand the importance of contributions from individuals of varying backgrounds, locations, and cultures.
Project Communication: Communicate with the project lead via email and direct conversation to provide project status updates and information about impending obstacles.
Technical Execution: Complete moderate technical tasks assigned by more senior personnel.
Team Communication: Regularly discuss issues within and outside of the project team to maintain open communication.
Technical Contribution: Contribute to technical conversations with tech leads and managers.

12. IT Engineer Functions

IT Support: Provide 1st and 2nd line support to all the IT systems and services provided and used by Careem, including the call center.
Incident Management: Log and track all incidents via the ITSM tool (Jira) and follow the incident management process.
Escalation Handling: Work on escalated incidents from the IT Service Desk and ensure that incidents are updated daily with meaningful updates, quality, and troubleshooting steps performed.
SLA Compliance: Ensure that incidents are resolved within the set SLAs.
Remote Support: Work on the regional incident queues to help drive down the incident volumes.
Communication Support: Provide support via the central IT Support Slack channel and ensure that incidents are logged on behalf of the end users.
Critical Incident Reporting: Ensure that priority 1/critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness.
System Monitoring: Perform daily checks to ensure uptime for network performance, Wi-Fi, meeting rooms, and applications.
Call Center Support: Support the call center by providing related technical support, including configuring and delivering required hardware devices (laptop, desktop, MiFi, headset, etc.), resolving hardware and software issues, and responding to daily operational support issues.

13. IT Engineer Responsibilities

System Troubleshooting: Troubleshoot system and network problems, diagnosing and solving hardware or software faults, including replacing damaged parts, ordering new parts and managing maintenance cycle with vendors.
Hardware Installation: Install new hardware, software and printers.
Application Deployment: Implement and assist with the rollout of new applications or operating systems.
Onboarding Support: Prepare new laptops, installation and configuration of computer hardware, operating systems and applications as part of the new joiners onboarding processes.
Offboarding Management: Work with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection of HW devices, revoking application licenses and uninstalling software, and updating the asset management tool.
Asset Management: Coordinate with the local supplier/procurement team for the asset management/tagging and tracking.
Technical Assistance: Provide assistance to colleagues with technology-related issues.
Meeting Room Support: Meet room support for tele/video conference solutions to minimize disruption to the productivity of meetings.
System Monitoring: Responsible for proactive monitoring to ensure that all meeting rooms' tech is online and in working order.
Problem Management: Responsible for problem management to ensure that incidents are reviewed for recurring issues and Problems are highlighted.

14. IT Engineer Details

Root Cause Analysis: Provide workarounds, perform Root Cause Analysis (RCA) and document Known Errors.
Change Management: Change Management to assess/minimize the impact on production services.
User Communication: Ensure there is communication to the users of any disruption to services.
Security Collaboration: Work closely with the IT Security team to ensure Security policies and best practices are up to date and enforced.
Infrastructure Protection: Follow the security guidelines in place to protect Careem’s Infrastructure and Assets.
Policy Enforcement: Enforce the IT policies and procedures and act as a custodian of IT and help educate users on best practices, protect data, software and hardware to the local IT infrastructure.
Continuous Improvement: Ensure continuous improvement and will be responsible for infrastructure projects.
Application Deployment: Timely rollout of new applications, new hardware and security releases as instructed by Basecamp (Dubai, UAE).
Technology Awareness: Keep up to date with the latest technology changes and industry practices.
Event Support: Help in planning in-house or off-site activities, like company and team events, meetups, and conferences.

15. Junior IT Engineer Roles and Details

Software Installation: Install and configure software and hardware.
Network Management: Manage network servers and technology tools.
Account Setup: Set up accounts and workstations.
System Monitoring: Monitor performance and maintain systems according to requirements.
Issue Troubleshooting: Troubleshoot issues and outages.
Security Management: Ensure security through access controls, backups and firewalls.
System Upgrades: Upgrade systems with new releases and models.
Technical Support: Responsible for first-level support on company systems.
ERP Support: Responsible for ERP software support.
Web Support: Responsible for web and social media support.
Staff Training: Develop expertise to train staff on new technologies.

16. IT Engineer Essential Functions

IT Support: Act as the IT Support Engineer, providing the best “customer service provider” experience to the office’s supported staff in all areas of IT services and provision.
Technical Assistance: Fully manage, support, and attend to all staff promptly and efficiently across all departments by providing solutions to any technical issues related to hardware, software, network, servers, etc., to establish IT infrastructure as a competitive advantage and minimize operational and production risks.
Infrastructure Management: Responsible for all aspects of the office’s network, server, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning, and maintenance of all computer hardware and software systems.
Risk Mitigation: Proactively mitigate risks and fix potential issues before they happen and ensure all systems and services needed for smooth operation are always readily available.
Workstation Management: Ensure all staff’s workstations are equipped with necessary tools such as proper software, updated patches, and licenses, to carry out their work efficiently on a daily basis.
Documentation Management: Maintain proper documentation of licenses, hardware, and software inventories and ensure that records are up to date and properly presented.
Reporting: Responsible for monthly IT reports.
Process Optimization: Work closely with stakeholders in optimizing current processes and improving existing workflows by providing the required underlying infrastructure.
Infrastructure Support: Ensure that the core infrastructure is sufficient to support the projects of business lines.
Project Support: Work on any other IT or tech-related matters or projects as required by different stakeholders, internal or external.

17. IT Engineer Roles and Details

System Administration: Responsible for system and DB administration.
Infrastructure Design: Lead on current and new infrastructure design and deployment.
Deployment Collaboration: Cooperate with R&D and participate in the implementation of new deployments and the migration of existing solutions.
Preventive Maintenance: Plan and participate in the execution of system checks and proactive/preventive maintenance on infrastructure and platforms (full-stack).
Documentation: Document existing and new infrastructure and solutions, as well as standard procedures (e.g., Backup and Disaster Recovery).
Troubleshooting: Responsible for 2nd-level troubleshooting and analytical problem investigation.
Incident Management: Take part in monitoring and incident/support-case handling.
Standby Support: Take part in rotation for 2nd/3rd line standby duty outside office hours.

18. IT Engineer Roles

Business Analysis: Establish relationships with subject matter experts (SMEs) to understand business problems related to the CAD and PLM applications.
PLM Expertise: Utilize reliable PLM application/process knowledge.
Documentation: Responsible for document specifications, test plans, test scripts, and results.
Requirement Analysis: Work with the Analyst to understand the business requirements and the developers.
Application Architecture: Understand the application architecture, supporting development and deployment of PLM applications/functionality in meeting business goals, fulfilling end user requirements, and identifying and resolving system issues.
System Development: Work closely with other Engineering Systems functions in the development and implementation of PLM application projects.
Cross-Functional Collaboration: Work with cross-functional Flowserve teams to coordinate projects and enhancements, to test software, and to troubleshoot software issues.
System Deployment: Work closely with the deployment and system documentation teams to properly document and deploy systems and enhancements, including training requirements.
Data Integration: Work on integration and conversion activities using the preferred toolset.
Application Support: Resolve application support issues (Second line) that require in-depth analysis.
Report Development: Create or modify reports based on business needs using various reporting tools.
Quality Assurance: Adhere to the requirements, maintenance, and QA standards of the development team.
Project Coordination: Coordinate development work (including QA) around project release schedules.

19. IT Engineer Tasks

Reporting: Report to the manager and director of the company.
Core Values: Identify with the practice at work the company’s core values of safety, integrity, ethics, and ownership.
Programming Support: Provide in-house programming and coding support for the company in web development, API development, and e-commerce platforms.
System Development: Perform system development for in-house web-based applications.
Software Integration: Provide software integration support for the various departments and teams of the company.
Web Development: Create websites using standard HTML/CSS practices.
Marketing Collaboration: Work closely with the Marketing team to produce and implement contingency plans for the website.
Network Management: Procure network equipment and manage subcontractors involved with network installation.

20. IT Engineer Overview

Network Investigation: Investigate faults in the network and report status to key stakeholders.
System Design: Design and implement large-scale information systems that fit into the organization's application architecture.
Technology Awareness: Maintain awareness of industry trends, emerging threats, and technologies to understand the risks and opportunities presented to the organization.
Vendor Management: Responsible for the focal point for all IT-related vendors.
User Support: Provide setup, troubleshooting, and support for PC users and the LAN in the office.
PBX Support: Provide support for the company's PBX open source systems.
Backup Management: Manage the IT backup system for the company.
Documentation: Responsible for documenting IT system configuration, procedures, and policies.

21. IT Engineer Job Description

Backup Management: Responsible for backup and recovery of the company's infrastructure.
Infrastructure Administration: Responsible for all aspects of hardware and virtual infrastructure.
Server Maintenance: Responsible for maintaining all servers (Windows).
Microsoft Support: Provide support across the Microsoft platform (Active Directory, Azure, Exchange, O365).
Documentation Compliance: Maintain comprehensive documentation and adhere to ISO 27001 standards.
Project Leadership: Lead the new IT infrastructure projects aligned with group IT standards.
Asset Management: Plan hardware and software purchasing and management according to company guidelines, including PC, telephone, printer, Windows license, server, network device, etc.
Technical Support: Support for daily hardware (PC, printer, scanner, etc.) and software (Mail, Office, VPN, Skype, etc.) problem-solving.
Project Support: Responsible for supporting the OA project.

22. IT Engineer Tasks

Project Management: Manage and coordinate all Enterprise Application and IT infrastructure projects to meet company and client needs.
User Support: Educate and support the users of the enterprise apps and other IT services.
System Standards: Ensure standards and procedures are followed during the design and implementation of information systems.
System Monitoring: Responsible for monitoring the systems to ensure the highest level of infrastructure performance.
Network Planning: Assist in network interface planning, hardware resource availability, and the development of new applications.
Team Collaboration: Co-op with other team members to ensure smooth operation of the Application and IT infrastructure.
End-User Support: Support end-users' environments.
Service Management: Handle service faults and service requests.
Equipment Management: Manage employees’ equipment, including purchasing and inventory.
Environment Maintenance: Maintain dev, test, and production environments.
Off-Hours Support: Provide support during off-hours (nights and weekends).

23. IT Engineer Job Summary

Customer Support: Provide first point of contact for customer-facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, Email and telephony.
Helpdesk Support: Provide helpdesk support and troubleshooting and resolve problems to the end user’s satisfaction.
User Onboarding: Assist with the onboarding of new users in the Singapore office.
Device Deployment: Manage PC/MAC setup and deployment for new employees using standard hardware, images and software.
Server Maintenance: Support R&D lab servers, including server installation, configuration and daily maintenance.
Business Coordination: Work with the business department to coordinate important information around system maintenance, changes and IT requirements from the business.
Corporate Collaboration: Work within HELLA Corporate Center Romania, which operates and administers the company's business divisions.
Technical Support: Support team, as a first-level and second-level support specialist in the local IT department in one of the Hella locations in Timisoara, TCT.
Installation Management: Responsible for hardware and software installations.
System Administration: Involved in other tasks such as user administration and file permissions, antivirus, backup and file archiving.
User Communication: Communicate with the users directly by phone and/or email.

24. IT Engineer Accountabilities

Process Automation: Help automate the IT process using tools and scripts that can reduce manual intervention.
Employee Onboarding: Create a world-class onboarding experience for new employees who want the WOW factor when someone join.
Technology Management: Ensure employees have the best Next-Gen technology solutions for their work and ensure those solutions are managed appropriately.
Access Automation: Automate access management so when someone joins or changes their role, they get access to all their needed assets.
Office Support: Support Sigma office AV, networking, and physical security requirements.
Identity Management: Ensure IAM is solid and the least privilege principle is maintained.
Office Setup: Help launch new offices and set them up for the IT services so that Sigma employees have a world-class experience.
Technical Support: Provide technical support to users within a Mac OS and Windows environment.
Service Administration: Administrate and develop core company services.
Infrastructure Deployment: Deploy and administer physical IT infrastructure across company sites.
Asset Management: Maintain inventory of company IT assets.
New Hire Support: Assist with the onboarding of new employees.

25. IT Engineer Details and Accountabilities

Network Engineering: Work on network upgrades and new site build-outs in China with IT security best practices.
Network Assessment: Assess the China network landscape periodically in KLA's environment and come up with a detailed plan and documentation to mitigate and improve network health.
Security Management: Deploy and manage campus security solutions, Cisco ISE/ACS infrastructure, and Cisco VPN.
Performance Optimization: Assess China WAN and LAN performance periodically and improve QoS strategies on MPLS and DMVPN networks.
Network Monitoring: Work with a suite of network monitoring tools like SolarWinds Orion, NetBrain, Cisco Prime Infrastructure, and other data analysis tools like NetFlow and Splunk.
Infrastructure Maintenance: Help tune and improve network infrastructure health.
Documentation Management: Update and maintain documentation of networks and systems in China.
Client Consultation: Collate and interpret client requirements for IT-related solutions.
System Consultation: Provide relevant technical consultation support for system solutions (Server hardware, Virtualization, Storage, Backup, Microsoft) and cloud solutions (AWS, Azure).
Architecture Design: Provide architecture design for system solutions and cloud solutions.
Proposal Development: Prepare solution proposal write-up, bill of materials, and project effort sizing.
Technical Presentation: Conduct a technical presentation and clarification.

26. IT Engineer Duties and Roles

Security Management: Ensure and maintain a high level of security, operations, and support process standardization.
Vulnerability Management: Investigate and repair machines that are not up-to-date based on vulnerability reports.
Service Delivery: Ensure continuous delivery of IT services through the oversight of service level agreements with internal customers.
Audit Compliance: Review, implement, and adhere to audit requirements and complete questionnaires related to IT domains and security.
SOP Implementation: Set up and implement standard operating procedures in key areas.
Operational Support: Provide operational support for manufacturing service center systems at all manufacturing sites.
Escalation Support: Provide an escalation route for the 1st Line Helpdesk Technicians.
Team Mentoring: Provide mentoring and training to the junior members of the team.
Ticket Management: Triage ticket allocation on the ticketing system.
Issue Resolution: Create, monitor, and resolve the more complex issues on the ICT ticketing system, escalating to the HIT.
Hardware Maintenance: Install software and repair hardware and peripherals.
Account Administration: Responsible for administering user accounts.
Asset Management: Participate in maintaining records such as the ICT asset register.

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