What Does An IT Coordinator Do?

WHAT DOES AN IT COORDINATOR DO?

Published: Oct 31, 2025 - The Information Technology (IT) Coordinator audits and oversees IT systems, manages the IT help-desk vendor, and ensures timely resolution of technical issues, including troubleshooting, repairs, and data restoration. This role involves administering SharePoint, phone systems, and mobile devices, while developing IT usage protocols and delivering user training across departments. The coordinator also implements disaster recovery and security procedures, enforces organizational IT standards, and ensures confidentiality, safety, and compliance at all times.

A Review of Professional Skills and Functions for IT Coordinator

1. IT Coordinator Responsibilities and Key Tasks

Invoice Processing: Thoroughly follow every IT invoice processing step.
Invoice Management: Receive invoices or retrieve them from the supplier website, properly code and classify them.
Approval Coordination: Obtain validation and approval from contract IT leaders.
Budget Tracking: Create, review, and enter each invoice into the budget tracking tool.
Traceability Control: Ensure the traceability of each invoice and monitor treatment progression.
Inquiry Handling: Respond to IT leaders’ and suppliers’ inquiries about invoices and exercise good judgment in screening.
Financial Reconciliation: Coordinate monthly accruals, tracking, and assist with variance reconciliation.
Payment Coordination: Follow up with finance for invoice payments (accounts payable) and for accrual provisions (business partner).
Project Invoicing: Collaborate with PMO for project invoicing.
Issue Resolution: Raise any issues in the billing process to the appropriate IT leaders, finance colleagues, or suppliers.
Administrative Support: Provide ad hoc support related to the job description for IT leaders.
Team Assistance: Support the team in all other related tasks.

2. IT Coordinator Roles and Responsibilities

Ticket Management: Ensure IT tech tickets are up to date.
Issue Coordination: Coordinate with other IT personnel to complete tickets with quality and expediency.
Asset Maintenance: Maintain the company's IT assets, licensing, and domain listings.
IT Protocols: Oversee the institute's protocols for IT use across all school sites.
Employee Onboarding: Coordinate onboarding and exiting employees as it applies to IT.
Technical Support: Provide technical support or training for systems and networks.
User Liaison: Act as a link between end users and higher-level support.
System Collaboration: Collaborate with other professionals to maintain standards and functionality.
Technology Assessment: Lead weekly check-ins with the School Operations Manager to assess technology needs.
Teacher Assistance: Provide direct assistance to teachers for minor technology tasks.

3. IT Coordinator Duties and Roles

Problem Resolution: Identify, categorize, diagnose, and resolve IT and OT-related problems at the industrial asset level.
Data Security: Maintain and secure passwords, file system security, and data integrity.
System Maintenance: Manage, maintain, update, and upgrade systems, operating systems, and software with new releases.
Project Support: Support new projects, data flow evaluations, and budget calculations.
Asset Documentation: Build hardware and software documentation and inventory; responsible for IT-related data management.
Backup Management: Maintain backup and restore processes according to policies.
Component Disposal: Support IT component disposal in compliance with policies.
Security Implementation: Apply relevant security measures such as antivirus protection, security patches, and network segregation.

4. IT Coordinator Key Accountabilities

IT Management: Manage computer systems and information technology.
Employee Support: Manage the onboarding and termination processes in all systems (Provide employees with first-level contact and support, user account management, email system, Internet access, office systems, installation of new computers, etc).
Process Control: Own IT and digital data procedures, execute control and assess their functionality.
Hardware Management: Manage hardware (such as user endpoints (MacOS, Windows and Linux), servers, printers, networking, etc.), including vendor relations.
Access Administration: Manage the company users, groups, roles, and permissions to all resources.
Asset Tracking: Manage and track asset inventory, SaaS platforms, users and software licenses, tracking, and assisting the Security team with access rights reviews.
Project Implementation: Manage IT projects and roll them out to all employees.
Security Collaboration: Closely work with the security department on deploying security systems, controls and internal/external audits.
Technical Troubleshooting: Troubleshoot problems and identify solutions with company equipment (computers, tablets, phones, etc.).
Ticket Prioritization: Prioritize tickets that enter the tracking system.
System Security: Ensure the security of all systems by administering permissions.
User Training: Lead training on the appropriate use of hardware and software.

5. IT Coordinator Duties

System Communication: Communicate with staff or third parties to help set up systems or resolve issues.
Server Monitoring: Monitor IT servers and systems.
Network Oversight: Monitor the hotel’s servers, networks, and computer systems for irregularities and performance issues.
System Assessment: Assess system data and error logs, along with user reports, to determine areas for improvement or repairs.
Upgrade Planning: Determine when systems or servers are due for upgrades.
Support Coordination: Direct IT support works with third parties for the daily IT support.
Ticket Management: Monitor the support tickets created and prioritize.
Operational Continuity: Make sure the hotels are staying up and running and the colleagues at headquarters are able to work.
Policy Support: Support in developing department policies.
Policy Development: Develop IT policies and procedures to ensure that IT is running effectively and reliably in all hotels.
User Documentation: Develop guides for users and technicians.
Budget Assistance: Support in budgeting for the IT budget for operational hotels, taking into account possible upgrades, new equipment, and the wishes of the GM, and resolve ad hoc incidents.

6. IT Coordinator Details

Maintenance Management: Manage and maintain maintenance coverage to ensure timely renewals.
Procurement Coordination: Work with the sourcing and procurement groups to ensure requisitions and purchase orders are completed on a timely basis.
Requisition Validation: Validate and complete support renewal requisitions in PeopleSoft.
Procurement Tracking: Track procurements throughout their lifecycle (request to payment) and update respective systems.
Renewal Scheduling: Maintain a renewal timeline for software maintenance support and contract renewals.
Document Management: Ensure that supporting documents/artifacts (quotes, POs, contracts) for renewals and purchases are stored by the software publisher in the shared drives to be used for software asset management and compliance.
Spend Analysis: Conduct spend analysis and present business cases to support/justify procurement decisions and activities.
SOP Management: Create, maintain and support department SOPs and procedures as they relate to this position.

7. IT Coordinator Overview

Technical Support: Provide troubleshooting, support and resolution for any technical/IT issues that may come up as well as software installation and updates, resolving permission issues, VPN deployment, phone line and voicemail setup, printer setup, etc.
User Provisioning: Create emails, purchasing hardware, setting up and delivering hardware, setting up phone lines and voicemail access, and creating any relevant/needed additional accounts.
Offboarding Management: Handle employee offboarding and receipt of equipment from members leaving the company.
Office Transition Support: Assist current members with transitioning back to the office, including/(technical setup and troubleshooting.
Repair Coordination: Coordinate repair and maintenance of equipment and hardware (set up repairs with external vendors, computer drop off/pickup, etc.).
IT Manager Support: Work closely with the IT Manager and assist.
Startup Procedure Backup: Backup for the basic starting procedure of all in-house equipment to ensure that all equipment is up and running without any delays/issues.
Billing Submission: Submit all IT invoicing and billing requests to the Accounting Department.

8. IT Coordinator Tasks

Team Leadership: Responsible for operational oversight of IT Support staff, providing leadership as well as technical/customer escalation.
Ticket Management: Ensure help desk tickets are addressed in a timely manner, consistent with SLA’s, and communication is maintained throughout the ticket lifecycle.
Security Compliance: Drive efforts within IT for Security Compliance.
Effective Communication: Communicate effectively internally and externally, in a professional manner.
Hardware Lifecycle: Responsible for hardware lifecycle (purchase, asset management, support, warranty, recovery, disposal).
Process Automation: Identify and drive automation of IT tasks.
System Management: Responsible for Tinuiti Network, Endpoints and Applications.
Employee Lifecycle: Ensure onboarding and offboarding activities are measured and completed in a timely manner.

9. IT Coordinator Roles

Vendor Management: Manage technology vendor relationships, contracts, and licensing.
Solution Development: Take high-level requirements and provide solution options and a path forward.
Documentation Management: Create and maintain documentation of systems, operations guides, processes, and procedures.
Project Management: Responsible for IT project management.
Performance Tracking: Track metrics related to IT support.
Patch Management: Responsible for patch and maintenance management.
Security Compliance: Ensure adherence to all IT security policies.
Process Adherence: Ensure adherence to IT processes.
Support Coverage: Ensure support coverage is provided across Tinuiti working time zones.

10. IT Procurement Coordinator Details and Accountabilities

Client Coordination: Work with TMG’s clients to set up contracts, purchase and license entitlement reports for in-scope software vendors.
Data Analysis: Analyze contract, purchase and license data to ensure completeness and accuracy.
Data Processing: Process baseline contracts, purchase and license data in the ITAM systems.
Contract Management: Identify key contractual and licensing terms and conditions, and record them in the ITAM systems.
System Administration: Perform day-to-day operation and administration of ITAM systems, including ticketing queue and mailbox management.
Budget Support: Collect information for budgeting, contract summaries and cost comparisons.
Process Improvement: Contribute to the implementation of operating model changes.
Asset Reporting: Improve management and reporting of software, hardware and contracts under the managed service.
Training Delivery: Conduct customer training and other knowledge transfer activities.
Report Creation: Contribute to the creation of regular IT asset management reports, as well as playing a role in regular ITAM forums.

11. IT Project Coordinator Role Purpose

Project Coordination: Manage the timelines, resources, and escalation of issues for multiple client-related engineering activities.
Governance Support: Support the governance and project status review meetings for new IT implementation solutions.
Client Relations: Build strong relationships with clients and internal departments to understand business challenges and opportunities for improvement.
Project Management: Co-manage large-sized projects, managing scope, schedule, resources, and risks/issues alongside senior project managers, directors, and partners.
Team Collaboration: Work with cross-functional teams, team leads, technical leads, client-side security staff, and senior project managers.
Planning Support: Support the creation of project management plans and schedules.
Change Management: Work as a change manager to help roll out the policies and procedures developed for security tool implementation within the environments.
Staff Development: Support, train, and mentor program staff on processes.
Client Engagement: Attend regular and ad hoc client meetings to coordinate and monitor customer satisfaction and overall program performance.

12. IT Project Coordinator General Responsibilities

Objective Analysis: Determine objectives by studying business functions, gathering information, and evaluating output requirements and formats.
Requirements Management: Elicit project requirements, translate and simplify requirements, and manage requirements communication.
Project Coordination: Coordinate project schedules, resources, facilities, and information; organize project meetings, distribute invitations, prepare venues, produce meeting minutes, and create presentation materials.
Stakeholder Communication: Handle communication with project stakeholders, place calls to contractors, make appointments, and prepare reports.
Deadline Management: Ensure project deadlines are met and projects are delivered according to defined best practices and agreed timescales.
Action Tracking: Document and follow up on important actions and decisions from meetings.
Project Monitoring: Maintain and monitor project plans, schedules, budgets, and support activities.
Meeting Participation: Organize, attend, and participate in stakeholder meetings.
Risk Management: Assess project risks and issues and provide solutions.

13. IT Service Coordinator Duties and Roles

Career Development: Provide the opportunity to lead key activities to progress career.
Deployment Coordination: Work closely with internal eForms Delivery and DevOps teams to facilitate a smooth transition for the roll-out of eForms processes (new capability, enhancements, eForms framework upgrades).
Operational Management: Manage an offshore model to support 25,000+ internal customers (incident management, problem management, service requests, and change management).
Team Collaboration: Work directly with global and local market IT delivery teams, as well as management levels of global, regional, and local business teams.
Service Level Management: Ensure understanding and agreement of service levels and cost recovery components.
Resource Planning: Ensure an adequate resourcing model in the market and regions to support global deployment, including working with project teams.
Change Management: Ensure good change management and user training are in place to support deployments.
Technical Partnership: Partner with applicable Core Tech and Cloud teams to ensure a seamless deployment (e.g., Internal/External Web Hosting, Database teams, etc.).
Deployment Handover: Ensure regional/market deployment handover to all steady state services (IT and business) is effective.
Process Integration: Ensure steady state processes are well embedded in Local Operating Companies as part of deployment.
Continuous Improvement: Develop a culture of continuous improvement for eForms deployments, thinking strategically and with a proactive approach.
Performance Feedback: Consistently measure and react to the voice of the customer and the voice of the process feedback.

14. IT Coordinator Role Purpose

IT Operations Management: Plan, procure, install, maintain, and support all information technology devices and resources at Applied Optimization.
Technical Support: Provide timely technical support and resolution of desktop, network, server, and infrastructure issues.
System Reliability: Utilize best practices to identify and anticipate computer, network, and other IT issues to ensure near 100% uptime.
Vendor Coordination: Oversee service requests to outside providers.
IT Planning: Plan for the future IT needs of Applied Optimization.
Technology Evaluation: Stay alert to changing trends in IT and identify technologies, systems, policies, and procedures that may benefit Applied Optimization in the future.
Infrastructure Documentation: Responsible for documenting infrastructure.
Asset Management: Maintain asset lists of software and hardware, ensure accurate network diagrams, and set related policies and procedures.
Data Security: Maintain the security and integrity of Applied Optimization assets and property.
Information Protection: Provide support to maintain and build capabilities to protect unclassified information as per controls in NIST 800-171.
Compliance Support: Provide support to implement required capabilities to meet compliance with Cybersecurity Maturity Model (CMMC) Certification Level 3.
System Accreditation: Support the Information Systems Security Manager (ISSM) to ensure proper maintenance and accreditation of classified systems.
Security Assistance: Support the Facility Security Officer (FSO) with information security (INFOSEC) and operational security (OPSEC) procedures.
Information Safety: Ensure the safety of sensitive information at rest on the unclassified network and in transit over the internet.
Procedure Adherence: Accurately follow documented procedures for all work, maintain a notebook of daily activities, and provide a weekly report of work.

15. IT Coordinator Essential Functions

System Auditing: Audit and oversee various IT systems.
Vendor Oversight: Oversee the IT help-desk vendor.
Problem Resolution: Identify problematic areas and implement strategic solutions in a timely fashion.
Issue Coordination: Coordinate troubleshooting, repairs, and data restoration.
SharePoint Administration: Responsible for SharePoint oversight and administration.
Telephony Management: Responsible for oversight of phone systems.
Mobile Device Management: Oversee the mobile device program.
User Training: Train users on various systems.
Protocol Development: Assist in the development of protocols for the use of IT across departments and projects.
Disaster Recovery: Preserve assets by implementing disaster recovery and backup procedures, along with information security and control structures.
Service Quality: Maintain quality service by establishing and enforcing organizational standards.
Confidentiality Compliance: Maintain strict confidentiality in all duties.
Safety and Security: Ensure compliance with all safety and security protocols.

16. IT Coordinator Overview

Project Management: Manage projects responsibly and independently as a single point of contact for IT operations.
Project Execution: Ensure the successful execution of projects in line with the project management process.
Stakeholder Communication: Maintain close and regular contact with all internal stakeholders.
Budget Management: Responsible for budget and resources in compliance with business requirements.
Proactive Communication: Proactively manage communication and regularly represent project interests to relevant stakeholders.
Project Delivery: Ensure completion of projects “in time, budget and quality,” along with a high-quality transition to IT, including necessary documentation.
Cross-Level Collaboration: Work effectively with individuals at all organizational levels, including those with demanding schedules.
Personnel Support: Support or train personnel responsible for Azure DevOps systems and networks.
Status Tracking: Update necessary tracking systems to ensure project status is accurately maintained.
Meeting Coordination: Ensure takeaways and agenda items are correct and complete.
Issue Escalation: Identify issues open for extended time periods and report them to management.
Ad Hoc Support: Perform other ad-hoc projects or tasks as required.
Independent Work: Work successfully with limited supervision in an environment of multiple projects and priorities.

17. IT Coordinator Responsibilities and Key Tasks

Studio Administration: Responsible for admin assistance on TV studio operations and bookings (providing availability on physical TV studios and ensuring departmental bookings are placed).
Initiative Support: Support deployment and roll-out of key initiatives, including physical asset management (and tagging) and the life cycle of employee-operated equipment.
Project Assistance: Responsible for admin assistance on major projects within the post-production team (locating files on servers, folder/file management, basic preparation of media coming from a shoot/studio).
Ticket Allocation: Allocate IT support tickets to a member of the IT support or infrastructure teams/escalation paths.
Audit Support: Provide administrative support in various audits within the team to support the department's budgetary and/or security initiatives.
Policy Compliance: Ensure IT policies are utilized, enforced, and evolve to meet business needs.
Inventory Management: Responsible for maintaining inventory accuracy on mobile devices, billing information, and subscribers' information.
Incident Coordination: Responsible for coordinating break-fix incidents on mobile devices with external partners and the internal IT department.
Subscription Coordination: Assist in the coordination of applications for mobile line subscriptions.
Customer Communication: Contact and interact with internal customers, telecommunication companies, and internal accounting.
Administrative Support: Perform general administrative activities when assigned by management.
IT Communication: Coordinate and publish IT communication to users.

18. IT Coordinator Role Purpose

Project Coordination: Provide project coordination, support, and analysis on assigned projects.
Workflow Management: Assist the project manager with managing the project workflow/lifecycle to ensure deliverables are met on time and on budget.
Activity Monitoring: Monitor and document team activities.
Client Interaction: Participate in meetings with clients and task members and identify additional follow-up needs.
Reporting and Analysis: Develop analytic reports for clients and team members that assess or quantify the status of the project.
Documentation Support: Provide general support to IT staff and project managers in creating project sites, storing project documentation in appropriate sites, identifying projects with deficient documentation, and following up to ensure completion.
Device Procurement: Procure and maintain a stock of computing devices and coordinate their shipment to employees worldwide.
Customs Coordination: Handle customs, duties, and import paperwork for the countries in which the equipment is located.
Equipment Management: Retrieve computing devices from departing employees and prepare or reissue equipment to new hires.
Employee Lifecycle Support: Handle onboarding and offboarding tasks for new hires and departing employees.
Repair Coordination: Coordinate the repair and return of damaged or defective equipment.
Help Desk Support: Responsible for Tier-1 Help Desk ticketing management and remote support.

19. IT Coordinator Roles

Database Integration: Responsible for database connection through APIs, Webhooks, or SQL database calls.
Network Administration: Responsible for network administration and troubleshooting communications between headquarters locations and VoIP services through routing and data analysis.
Project Management: Responsible for project management in proposing new job scopes, tech implementation, and systems.
Training and Onboarding: Train and onboard personnel on systems, software, and policies.
Hardware Management: Responsible for hardware suggestions for internal systems implementation.
Software Resourcing: Responsible for software resourcing to address technology gaps and data reporting needs.
Technical Assistance: Assist team managers in resolving technology hurdles.
Project Documentation: Manage and process project artifacts, budgets, and other project documentation.
Framework Compliance: Help to ensure all projects adhere to frameworks and all artifacts are appropriately maintained.
Data Management: Develop and maintain databases, spreadsheets, and SharePoint sites and content.

20. IT Coordinator Roles and Responsibilities

System Administration: Responsible for the store’s Master Version Microsoft Navision, QlikSense, Microsoft CRM, and IKEA IT infrastructure.
ERP Management: Manage the ERP systems to efficiently operate business processes with well-maintained IXP/EDDA data.
Version Upgrades: Implement necessary Master Version upgrades (Service Packs and Hot Fixes) in coordination with the Regional IT team.
Technical Coordination: Coordinate all local technical upgrades and implementations across the stores, ensuring standardization for increased efficiency.
Infrastructure Management: Ensure all current systems and infrastructure are managed day to day, including servers and services.
Database Administration: Responsible for database administration for store systems, including integrated data flow to regional systems.
Cross-Department Collaboration: Interface with IT, Servicing, Sales, and Operations management.
Request Handling: Assist with responses to all types of requests, including those requiring research and follow-up, and develop alternatives for handling complex or sensitive issues.
Project Research: Perform research and follow-up to support project activities.
Meeting Coordination: Help organize and participate in project stakeholder and project team meetings to document and follow up on important actions and decisions.

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