Job Summary: 

• Coordinate and provide logistical support for IT activities such as procurement, software licensing, vendor management, basic IT training, etc.
• Coordinate and manage the hardware stock and service requests related to purchasing, receiving, invoicing and shipping of end-user equipment.
• Ensure timely procurement, setup and delivery of required IT infrastructure for end users/vendors.
• Manage the complete and accurate list of software and hardware assets, vendors, licensing, contracts and other important artifacts in the ServiceDesk.
• Participate and contribute to hardware and software evaluations/reviews, RFI, and RFP.
• Create and maintain IT team documentation policies and procedures, standards, best practices, etc.
• Organize IT meetings and distribute meeting minutes and actions.
• Propose and initiate new tasks/initiatives for continuous process improvement.
• Support the infrastructure and IT service teams in configuring/maintaining collaboration tools like SharePoint, Teams, Telephone and ServiceDesk systems.
• Coordinate and maintain Information Technology Intranet/SharePoint/Teams content and sites to facilitate better collaboration with Business teams.
• Facilitate IT induction and orientation for new hires.

Skills on Resume:

• IT Procurement (Hard Skills)
• Hardware Management (Hard Skills)
• Software Licensing (Hard Skills)
• Policy Documentation (Hard Skills)
• Collaboration Tools (Hard Skills)
• Meeting Coordination (Soft Skills)
• Process Improvement (Soft Skills)
• IT Training (Soft Skills)

Job Summary: 

• Promote the technological integration of the organization at all levels.
• Up to date with advances and technological changes, to adapt them to the organization.
• Manage technology to improve the development of products and services.
• Maximize the system's solution performance to achieve the best quality and user experience.
• Carry out technical and operational feasibility studies, defining deadlines and requirements for system projects.
• Manage indicators of services provided by the business area.
• Design and manage contracting with third parties and/or outsourcing IT services.
• Manage, control and evaluate programs and activities of the area.

Skills on Resume:

• Technology Integration (Hard Skills)
• Tech Adaptation (Hard Skills)
• Product Development (Hard Skills)
• System Optimization (Hard Skills)
• Feasibility Analysis (Hard Skills)
• Service Management (Soft Skills)
• Vendor Contracting (Hard Skills)
• Program Evaluation (Soft Skills)

Job Summary: 

• Serve as the helpdesk (in-person and remotely) to troubleshoot technical issues by performing analysis and implementing corrective action.
• Responsible for troubleshooting computer hardware issues.
• Responsible for including setting up laptops, creating email addresses, and providing access to IT tools and platforms.
• Utilize and improve documented processes for new hires, troubleshooting, and access management.
• Support the administration of Google Workspace services, Gmail, Calendar, and Drive.
• Ensure all conference rooms are set up with appropriate working equipment before all meetings.
• Ensure timely follow-up communications and status updates to users and the IT Operations team.
• Aid in conducting research on new/emerging software/hardware to provide future efficiencies.

Skills on Resume:

• Helpdesk Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• IT Setup (Hard Skills)
• Process Documentation (Hard Skills)
• Google Workspace (Hard Skills)
• Equipment Preparation (Hard Skills)
• User Communication (Soft Skills)
• Tech Research (Hard Skills)

Job Summary: 

• Liaise between the company’s IT providers and employees.
• Work with the COO to develop and institute protocols for the use of IT across departments.
• Provide employees with technical support and training for systems and applications.
• Troubleshoot, repair issues, and conduct data restoration.
• Plan, install and configure software and hardware.
• Monitor internal and external systems and network performance.
• Perform maintenance for on-site and off-site systems and applications.
• Perform other related duties and responsibilities as requested by the Chief Operating Officer.

Skills on Resume:

• IT Liaison (Soft Skills)
• Protocol Development (Hard Skills)
• Technical Training (Soft Skills)
• Issue Resolution (Hard Skills)
• System Configuration (Hard Skills)
• Network Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Operational Support (Soft Skills)

Job Summary: 

• Act as a focal point for ERP demands and coordinate requests with suppliers.
• Responsible for end-user computer inventory, keeps the asset register updated and shares reports with WPP ITOM and financial.
• Coordinate obsolete equipment disposal activities.
• Ensure that the audio and video equipment is in good condition, coordinating preventive or corrective maintenance with suppliers.
• Develop user manuals and ensure that information is available to all users.
• Responsible for supporting IT audits (GCC/SOX).
• Coordinate preventive and corrective maintenance for, including Special printers/plotters, Studio/RTV equipment, UPS.
• Coordinate changes and revisions in structured cabling.

Skills on Resume:

• ERP Coordination (Hard Skills)
• Asset Management (Hard Skills)
• Equipment Disposal (Hard Skills)
• AV Maintenance (Hard Skills)
• User Documentation (Hard Skills)
• IT Audit Support (Hard Skills)
• Team Coordination (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Develop protocols for the use of IT across departments and projects.
• Support or train personnel responsible for systems and provide advice on the most suitable IT.
• Facilitate the interaction between end users and higher-level support, as well as IBM and other third-party IT suppliers.
• Maintain licenses and upgrade schedules.
• Work together with other professionals to maintain standards and functionality.
• Establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled.
• Develop excellent relationships with key internal stakeholders (Local key-users, Business Partners and ITOMs) plus 3rd party suppliers.
• Participate in a customer-centered culture, championing activities to empower end users to get maximum utilization of IT, including organizing training programs and appointment super-users in relevant technology spaces.

Skills on Resume:

• IT Protocol Development (Hard Skills)
• Staff Training (Soft Skills)
• User Support (Soft Skills)
• License Management (Hard Skills)
• System Maintenance (Hard Skills)
• IT Collaboration (Soft Skills)
• Stakeholder Relations (Soft Skills)
• User Empowerment (Soft Skills)

Job Summary: 

• Partner with the central IT team to provide support on escalated issues within the region.
• Provide input into change and release management, such as rollout planning, impact assessment of applications and infrastructure changes, and quality assurance.
• Provide a bridge between the region and Hong Kong IT on a regular basis for all incidents, service requests, and change requests activities.
• Help to monitor the region’s overall IT support performance levels and consolidate end-user feedback on IT support on a regular basis.
• Identify and drive the implementation of improvement opportunities, including the improvement of policy, procedures, and guidelines.
• Raise the region’s overall IT support performance levels, including educating team members on embracing technology and taking advantage of company applications.
• Ensure compliance with corporate IT standards and policies to enable consistent IT support as well as reduce IT costs and risks.
• Review and report on IT performance, ensuring that issues are resolved and those risks are adequately understood and addressed.

Skills on Resume:

• Regional IT Support (Hard Skills)
• Change Management (Hard Skills)
• Incident Coordination (Soft Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Team Training (Soft Skills)
• Policy Compliance (Hard Skills)
• Risk Reporting (Soft Skills)

Job Summary: 

• Identify ways to improve the region’s operation through the deployment of IT and provide relevant input to IM Head Office teams.
• Assist with major project rollouts within the region, including collating relevant local information, by working with relevant Project teams and key stakeholders.
• Assist with new port office set up and/or office relocations in conjunction with the Head Office team.
• Manage any new business requirements by working with the appropriate IT solution center teams to capture, prioritize and fulfill the requirements, including the establishment of new offices, relocation, remediation, or other changes.
• Collate relevant local information in the region and provide input to IT Project teams to facilitate project planning and implementation.
• Champion the “voice of the customer” within IT.
• Provide regular two-way communication between the region and Hong Kong operational and project delivery teams, which will include some travel within the region.
• Ensure that the Regional Head of People, Country Manager and IT Infrastructure and Operations are promptly notified of any major issues.

Skills on Resume: 

• Operational Improvement (Soft Skills)
• Project Coordination (Hard Skills)
• Office Setup (Hard Skills)
• Requirement Management (Hard Skills)
• Information Reporting (Hard Skills)
• Customer Advocacy (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Develop the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc).
• Support Business key users in the initiative of improvements.
• Identify gaps, risks, or contradictions in requirements and clarify them with stakeholders.
• Propose improvements belonging to her/his area of expertise.
• Manage and supervise day-to-day activities carried out by suppliers.
• Support the review of Supplier proposals.
• Conduct analysis of complex business domains and related business processes or systems.
• Monitor Service Levels agreed with Suppliers and with the Business, addressing Service Level breaches or escalating.

Skills on Resume:

• Regional IT Support (Hard Skills)
• Change Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Policy Compliance (Hard Skills)
• Project Coordination (Hard Skills)
• Customer Advocacy (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Serve as Steppenwolf’s front-line IT help desk resource.
• Provide both hands-on and remote support for end users, which may include troubleshooting Windows devices, macOS devices, network hardware, printers, other peripherals, etc.
• Track and document work using Spiceworks Help Desk or other documentation tools.
• Assist users with using and troubleshooting software, which may include Microsoft Office, Adobe Acrobat, Tessitura, and MIP Fund Accounting, among others.
• Troubleshoot basic printing issues (network and local, including thermal ticket printers and laser printers).
• Administer user accounts and security rights using Active Directory and Office 365.
• Responsible for imaging, configuring, and deploying new desktops, laptops, and printers.
• Troubleshot server and managed network device problems (including routers, layer 2 and 3 switches, wireless bridges, and fiber circuit connections), with assistance from the IT Administrator.
• Assist the IT Administrator with large-scale IT projects, including implementing new network hardware, large-scale software rollouts, etc.
• Train Steppenwolf staff and new employees in basic use of IT resources.
• Assist with the projector and other A/V setup for company events.
• Submit and manage IT Department invoices in electronic requisition software.

Skills on Resume:

• IT Helpdesk Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Assistance (Hard Skills)
• Account Administration (Hard Skills)
• Network Support (Hard Skills)
• Project Assistance (Soft Skills)
• User Training (Soft Skills)
• AV Setup (Hard Skills)

Job Summary: 

• Manage IT resources according to corporate guidelines, complying with the security and operability of IT resources.
• Design, quote and present new IT infrastructure solutions required by the different areas to meet their needs, ensuring the availability of the solution.
• Coordinate the infrastructure group and execute coordinated actions with other groups on site.
• Manage communication devices complying with standards, company policies to maintain communications with internal and external customers (Firewalls, Routers and Switches).
• Prepare information for IT asset budgeting in order to contribute to the construction of the total budget for the area.
• Coordinate testing and implementation activities of backups, BCP and IT DRP at the Infrastructure level (Servers, Communications and information security) to meet customer requirements and ensure continuity of operation.
• Support the infrastructure of servers, virtualization, communications and security to ensure its availability.
• Follow up on the services contracted with IT providers to ensure compliance with the agreements and availability of services.

Skills on Resume:

• IT Resource Management (Hard Skills)
• Infrastructure Design (Hard Skills)
• Team Coordination (Soft Skills)
• Network Administration (Hard Skills)
• Budget Planning (Hard Skills)
• Backup Management (Hard Skills)
• Server Support (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Manage end user assignments, initial configurations and ongoing user updates.
• Oversee company-level and user-level usage and compliance.
• Maintain systems integrity and security.
• Oversee release windows and implement applicable upgrades.
• Support the creation and maintenance of documentation related to systems administration.
• Support the optimization of existing internal technology systems through the implementation of new features and functionality based on proactive needs assessments and responses to requests from the business and end users.
• Support technical support resolution, troubleshooting, and administration-related requests by internal IT users.
• Perform IT vendor evaluations of new systems or current system features, working under the direction of Senior Management.
• Support the implementation of additional security measures to meet scale, including the establishment of proper backup processes.
• Monitor and help to enforce defined internal IT policies and best practices around internal company systems and tools and help to refine such policies over time.

Skills on Resume:

• User Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• System Security (Hard Skills)
• Upgrade Management (Hard Skills)
• Documentation Support (Hard Skills)
• System Optimization (Hard Skills)
• Technical Support (Soft Skills)
• Vendor Evaluation (Soft Skills)

Job Summary: 

• Support special projects within IT to support the company vision and cross-departmental initiatives.
• Continually build industry-specific subject matter expertise and a broad understanding of Cloud technology, tools and systems.
• Maintain a working knowledge of trends and advances in various sectors of different industries.
• Perform administrative protocols required across various internal systems for new employees and when employee termination occurs.
• Assist with systems onboarding of new employees to dramatically accelerate new hire productivity and time to value.
• Support systems-related training initiatives as new systems or new features around current systems are implemented.
• Partner with Talent operations with regards to IT onboarding, offboarding, training and development, and admin support for key Talent systems with Salesforce.
• Track the inventory of IT assets thoroughly and consistently.
• Assist with the depreciation of old equipment and manage repairs of equipment.

Skills on Resume:

• Project Support (Soft Skills)
• Cloud Knowledge (Hard Skills)
• Industry Awareness (Soft Skills)
• System Administration (Hard Skills)
• Employee Onboarding (Soft Skills)
• Training Support (Soft Skills)
• Talent Collaboration (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Create and manage cybersecurity management architecture.
• Ensure maximization and continuation of network performance by monitoring and troubleshooting problems and outages.
• Manage the program service component of IT troubleshooting users’ hardware and software issues, and minor repairs.
• Examine existing IT systems, storage structure and business models and make suggestions for improvement.
• Manage data organization and access permissions to ensure data privacy based on the need-to-know principle in coordination with the senior management team.
• Ensure that all staff are adhering to the company's internet and computer usage policy.
• Undertake ad-hoc duties upon request from program staff.
• Establish and oversee the networking environment by designing system configurations, directing system installation, defining, documenting, and enforcing system standards.
• Participate in program strategy and planning sessions to offer IT solutions to programmatic challenges.

Skills on Resume:

• Cybersecurity Management (Hard Skills)
• Network Monitoring (Hard Skills)
• IT Troubleshooting (Hard Skills)
• System Improvement (Hard Skills)
• Data Security (Hard Skills)
• Policy Compliance (Soft Skills)
• System Configuration (Hard Skills)
• IT Strategy Support (Soft Skills)

Job Summary: 

• Install, configure, and deploy software/hardware such as desktops/laptops, printers, mobile devices, etc.
• Collaborate to perform maintenance activities such as upgrades, system patching, and backups.
• Perform troubleshooting and repairs when computers or other technologies are not working as expected.
• Act as a link between end-users and higher-tier advanced support.
• Prepare relevant and concise written status update reports within the established timeframe for IT team leads.
• Follow up with and maintain an established line of communication with Dragados clients, colleagues, stakeholders, and IT team members and leaders.
• Inform, educate and guide clients to utilize provided IT solutions in accordance with best established guidelines and best practices.
• Communicate, portray, and champion the IT team's vision to local colleagues, ensuring alignment in understanding and working towards meeting the goals of the organization.
• Coordinate with manufacturers, vendors, and service providers to ensure the best possible outcome based on economics, schedule, and solution-provided terms.

Skills on Resume:

• IT Deployment (Hard Skills)
• System Maintenance (Hard Skills)
• Troubleshooting (Hard Skills)
• User Support (Soft Skills)
• Status Reporting (Soft Skills)
• Client Communication (Soft Skills)
• User Training (Soft Skills)
• Vendor Coordination (Hard Skills)

Job Summary: 

• Perform advanced troubleshooting and documentation of incidents.
• Ensure established policies and procedures are followed and adhered to while communicating anomalies accordingly.
• Provide input and guidance towards the implementation of IT solutions.
• Maintain accurate licensing and maintenance contracts.
• Manage and maintain inventory and review invoices and charges for services and goods delivered.
• Assist with budgeting, including the purchase of new equipment and software and consequent billing review.
• Ensure accurate and up-to-date records between local and online portal systems.
• Gain the confidence of and become the role model for junior IT colleagues.
• Promote continued utilization of IT service management solutions.

Skills on Resume:

• Incident Management (Hard Skills)
• Policy Compliance (Soft Skills)
• IT Solutions Support (Hard Skills)
• License Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Budget Assistance (Soft Skills)
• Record Maintenance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Support deployments and operations of all technology assets for Booster, including In-truck and field IoT devices, mobile field apps, and corporate IT.
• Ensure prompt response and timely resolution of IT requests by prioritizing, monitoring and handling tickets from open to close, escalating issues and documenting resolutions.
• Triage incoming issues and provide technical support to end users via various channels (e.g., phone, email, Slack).
• Communicate effectively with both novice and proficient internal users.
• Advocate for the interests of users within internal IT/ENG communications and meetings.
• Deploy in-field hardware on Booster tankers and oversee uptime.
• Perform level 3 support and escalate to level 4 (Engineering).
• Maintain an attitude of commitment through an outward display of willingness.
• Participate in the refinement and execution of IT and team initiatives.

Skills on Resume:

• Technology Operations (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Support (Hard Skills)
• User Communication (Soft Skills)
• User Advocacy (Soft Skills)
• Hardware Deployment (Hard Skills)
• Advanced Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist in managing and facilitating program/project scheduling.
• Compile and analyze project data (i.e., budget, burn down, etc) to enhance quality and process consistency.
• Assist PM in the development, maintenance, and coordination of key project deliverables (SDLC, Agile, etc.).
• Work with PM to build out and maintain the integrated program/project schedule using the required PM toolset.
• Assist in the preparation of key status reports for relevant program/project meetings (PMO, Steering Committee).
• Support PM in tracking the progress of activities/milestones.
• Assist in routine project management tasks and activities such as logging and maintenance of RAID and key activities status.
• Examine program/project documentation/data for completeness and accuracy.
• Support the PM administrative workload by owning administrative duties for PMs.

Skills on Resume:

• Project Scheduling (Hard Skills)
• Data Analysis (Hard Skills)
• Deliverable Coordination (Hard Skills)
• Schedule Management (Hard Skills)
• Status Reporting (Soft Skills)
• Progress Tracking (Hard Skills)
• Documentation Review (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Schedule key program/project-related meetings.
• Capture minutes and actions for relevant program/project meetings.
• Set up, manage, and maintain program/project SharePoint site as per agreed-upon plan (including meeting minutes, RAID, status reports, project permissions, etc).
• Follow up with action owners to close out action items.
• Assist in the execution of all communications internal to the project team.
• Produce regular and ad hoc reporting in the form of required dashboard reports, as per requirements (Impact/Priority, Key Leadership updates, etc.).
• Gather PM allocation, facilitate resource capacity planning and sharing within IT leadership.
• Manage email distribution lists roster to facilitate project communication.

Skills on Resume:

• Meeting Scheduling (Soft Skills)
• Minutes Capture (Soft Skills)
• SharePoint Management (Hard Skills)
• Action Follow-Up (Soft Skills)
• Project Communications (Soft Skills)
• Dashboard Reporting (Hard Skills)
• Resource Planning (Hard Skills)
• List Management (Hard Skills)

Job Summary: 

• Create and manage users and groups in Office 365, including appropriate permission profiles in all systems.
• Set up and administratively manage endpoint protection across the organization and make electronic security a priority.
• Administer the Office 365 system, keeping up to date on all upgrades and needed maintenance items.
• Provide Office 365 and Point expertise and support, look for ways to make it work more effectively for staff needs, including Microsoft Teams.
• Create and manage systems for computer and equipment procurement.
• Assist with new computer configuration.
• Manage cell phone accounts and ordering for the organization.
• Assist with mobile technologies through smartphones.
• Look for and anticipate technology-based solutions for needs.
• Create a protocol for ensuring users update computer software and protection.
• Help all staff with software questions and issues (Office suite and Adobe).
• Assist staff with hardware issues as able (may need local provider).
• Develop training and tips sheets for software and data system use.
• Develop regional/program-based super-users as a basis for support and training.

Skills on Resume:

• User Administration (Hard Skills)
• Endpoint Security (Hard Skills)
• Office 365 Management (Hard Skills)
• Technical Support (Soft Skills)
• Procurement Management (Hard Skills)
• Mobile Device Support (Hard Skills)
• Software Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Maintain direct contact with the Job Corps Data Center regarding all Job Corps Information Management initiatives and security requirements.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to determine modifications or requirements for new systems.
• Read technical manuals, confer with users, conduct computer diagnostics to determine the nature of problems and provide technical assistance.
• Develop training materials, procedures and conduct training programs.
• Enter commands and observe system functioning to verify correct operations and/or detect errors.
• Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of the product for the user.
• Prepare evaluations of software and hardware, and submit recommendations to management for review.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintain a record of daily data communication transactions, problems and remedial action taken, and installation activities.

Skills on Resume:

• Data Center Liaison (Soft Skills)
• Hardware Maintenance (Hard Skills)
• System Requirements (Soft Skills)
• Technical Diagnostics (Hard Skills)
• User Training (Soft Skills)
• System Testing (Hard Skills)
• Product Evaluation (Hard Skills)
• Issue Documentation (Hard Skills)

Job Summary: 

• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
• Read trade magazines and technical manuals, attend conferences and seminars to maintain knowledge of hardware and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Work toward meeting performance management goals.
• Follow the CDSS plan and the Standards of Conduct system.
• Maintain good housekeeping in all areas and comply with safety practices.
• Comply with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Model, mentor, and monitor appropriate Career Success Standards.
• Participate in PRH-mandated staff training.

Skills on Resume:

• Feasibility Analysis (Hard Skills)
• Technical Research (Hard Skills)
• Equipment Preparation (Hard Skills)
• Performance Management (Soft Skills)
• Policy Compliance (Soft Skills)
• Safety Practices (Soft Skills)
• Mentorship (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Maintain administrative workflow by studying methods, implementing, and developing reporting procedures.
• Act as IT Liaison, maintains rapport with customers, managers, and employees by arranging continuing contacts, researching and developing new services and methods.
• Create and revise systems and procedures by analyzing operating practices.
• Study utilization of micro-computer and software technologies, evaluating personnel and technological requirements, and implementing changes.
• Own and maintain an IT asset management program from procurement to disposal.
• Responsible for operational efficiencies in administrative functions within IT, viz, invoices, vendor management and communication.
• Help in researching, developing, writing, and updating IT administrative policies, procedures, methods, and guidelines, and communicating developments to management.
• Resolve administrative problems by analyzing information, identifying and communicating solutions.
• Maintain the suggestion system by directing and controlling administrative and technical aspects in accordance with management directives.
• Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.

Skills on Resume:

• Workflow Management (Soft Skills)
• IT Liaison (Soft Skills)
• Process Analysis (Hard Skills)
• Technology Evaluation (Hard Skills)
• Asset Management (Hard Skills)
• Vendor Management (Soft Skills)
• Policy Development (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Complete administrative initiatives by identifying and implementing new technology and resources, redesigning systems, and recommending redeployment of designated resources.
• Accomplish the department and organization's mission by completing related results.
• Configure hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
• Answer calls and e-mails regarding the computer network or communication systems.
• Responsible for tracking inventory.
• Responsible for evaluating new technologies.
• Develop contingency plans in case of network failure.
• Responsible for acquisitions (new property set up).
• Provide administrative support to the IT Staff.
• Keep track of Support Renewals for all IT products and services.
• Follow up with the purchasing department regarding ongoing software and product purchases.

Skills on Resume:

• Technology Implementation (Hard Skills)
• Network Support (Hard Skills)
• User Assistance (Soft Skills)
• Inventory Tracking (Hard Skills)
• Technology Evaluation (Hard Skills)
• Contingency Planning (Hard Skills)
• Administrative Support (Soft Skills)
• Procurement Coordination (Hard Skills)

Job Summary: 

• Help lead IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Help define IT infrastructure strategy, architecture, and processes.
• Help analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Help assess vendors and develop test strategies for new hardware and software.
• Maintain hardware, software, and network and troubleshoot issues whenever they arise.
• Help analyze business needs presented by users and recommend technical solutions within the completion timeline.
• Help research in emerging technology by studying organization goals, strategies, practices, and user projects.
• Produce detailed timelines and implement effective project control for each software release.

Skills on Resume:

• IT Project Management (Soft Skills)
• System Performance (Hard Skills)
• Infrastructure Strategy (Hard Skills)
• Business Analysis (Soft Skills)
• Vendor Evaluation (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Solutions (Hard Skills)
• Technology Research (Soft Skills)

Job Summary: 

• Verify application results by conducting system audits of technologies implemented.
• Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, and anticipating organizational requirements.
• Help accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Install hardware and peripheral components.
• Load appropriate software packages, such as operating systems.
• Administer email and anti-virus systems.
• Participate in all hardware and software evaluations and maintain vendor contracts.
• Set up, record, broadcast and tear down for speeches and meetings using audiovisual and video conferencing equipment.

Skills on Resume:

• System Auditing (Hard Skills)
• IT Strategy (Soft Skills)
• Budget Management (Soft Skills)
• Hardware Installation (Hard Skills)
• Software Deployment (Hard Skills)
• System Administration (Hard Skills)
• Vendor Management (Soft Skills)
• AV Support (Hard Skills)

Job Summary: 

• Monitor project financials and assist Portfolio Managers with financial reconciliation, budget analysis and gap remediation.
• Generate financial reporting for management review and work with Finance on monthly, quarterly, and annual financial updates.
• Manage and maintain the functional and project ongoing costs throughout the year.
• Assist in correcting issues with the SAP to Clarity financial data feed.
• Coordinate the collection of year-end accruals across functional teams and submission to finance.
• Responsible for small project management, including health/financial updates in the Clarity PPM tool.
• Provide end-user support to operations resources for PPM tools (Clarity, ServiceNow, etc.) and assist in maintaining data quality.
• Recommend and develop standards for streamlining activities across the organization.
• Support the BMO lead with annual planning cycles for Capital Plan and LRP.
• Provide Demand/Release/Change support and assist with the rollout of new ServiceNow features and enhancements.

Skills on Resume:

• Financial Analysis (Hard Skills)
• Budget Management (Hard Skills)
• Cost Tracking (Hard Skills)
• Data Reconciliation (Hard Skills)
• Accrual Coordination (Hard Skills)
• Project Management (Soft Skills)
• Tool Support (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Responsible for quoting, ordering, receiving, and invoicing of IT technology, ensuring timely remittance and delivery.
• Create purchase orders and process them for approval.
• Build relationships with existing procurement vendors and execute effective order and invoice management processes.
• Track IT hardware deliveries and maintain a current count of  " in stock " inventory.
• Ensure proper hardware and software standards are documented and enforced.
• Coordinate and manage business travel, accommodations, and expense reporting for the executive IT members.
• Complete a broad variety of administrative tasks for the IT executive members, managing an extremely active calendar of appointments.
• Complete expense reports, compose and prepare confidential correspondence, and arrange complex and detailed travel plans, itineraries, and agendas.

Skills on Resume:

• Procurement Management (Hard Skills)
• Order Processing (Hard Skills)
• Vendor Relations (Soft Skills)
• Inventory Tracking (Hard Skills)
• Standards Compliance (Hard Skills)
• Travel Coordination (Soft Skills)
• Administrative Support (Soft Skills)
• Confidential Correspondence (Soft Skills)

Job Summary: 

• Provide customer focus by ensuring that Desktop Management services are delivered to meet customer business needs and expectations.
• Operate desktop hardware/software/mobile computing device configurations in accordance with Company standards and procedures.
• Assist with performing proof of concept/pilot testing/prototyping of new technologies, architectures and solutions that enhance user computing experience.
• Provide technical consultancy on infrastructure, application, and mobile computing devices to the business.
• Work with local companies to ensure that desktop standards are adopted, implemented and maintained appropriately.
• Escalate incidents and problems to the appropriate team, Site IT Delivery, or vendor, while actively retaining ownership of the incident on behalf of the customer.
• Manage third parties working on desktop maintenance/enhancements to ensure that effective 3rd party service is being delivered.
• Establish strong working relationships and understanding between Site IT and other support teams.
• Actively engage users when they report issues and notify users upon resolution.

Skills on Resume:

• Customer Service (Soft Skills)
• Desktop Management (Hard Skills)
• Technology Testing (Hard Skills)
• Technical Consulting (Soft Skills)
• Standards Implementation (Hard Skills)
• Incident Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Engagement (Soft Skills)

Job Summary: 

• Ensure appropriate levels of equipment spares are maintained across the business.
• Seek opportunities, develop and maintain knowledge.
• Receptive to performance and developmental feedback.
• Evaluate all Change Requests that impact users.
• Assist with planning, testing, implementation and operation of the thin client, desktop, mobile computing devices and laptop environments, including upgrades, new software distributions, anti-virus updates and security patches, while ensuring that change control procedures are followed.
• Provide end-user training and preparation of the related materials.
• Create and maintain documentation for site IT operations support, eg, desktop configuration documentation, end-user PC equipment deployment records and upkeep of the knowledge base related to site IT operations issues.
• Upkeep and maintain an accurate record for the site's IT PC and equipment inventory.

Skills on Resume:

• Inventory Management (Hard Skills)
• Continuous Learning (Soft Skills)
• Feedback Adaptability (Soft Skills)
• Change Evaluation (Hard Skills)
• System Implementation (Hard Skills)
• User Training (Soft Skills)
• Documentation Management (Hard Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Support the IT manager endorsing the above duties.
• Provide priority to front office requirements.
• Support teaching staff with the use of specific devices, Interactive whiteboards and Learning software.
• Ensure the successful running of computer-based exams on the client side or at the British Council in France premises.
• Contact for front office users, and liaise with the Line Manager in order to prioritize the importance and urgency of the queries.
• Liaise with the Line Manager and follow instructions from Global Service Desks in India and Poland in order to facilitate the support of all IT solutions, products and services.
• Ensure consistent application of processes in services, in line with the SLA once in place.
• Support the IT Manager in procurement and testing of new IT systems, software and hardware in line with corporate policy to constantly improve IT services for staff and customers.
• Assist the IT Manager in supporting the effectiveness of all country Telephony, photocopying and printer services.
• Support the IT manager with the implementation of all IT projects.
• Provide support with procurement processes.
• Ensure that the schedule of tasks agreed with the IT Manager is met within the realistic deadlines agreed.
• Refer to the Line Manager to plan business as usual tasks and prioritize changes in case of a crisis in order to maintain business continuity.
• Support the IT Manager in maintaining inventory (hardware and software).
• Support the IT Manager in the maintenance of the integrity and security of the computer and telecommunications environment and networks in France. 

Skills on Resume:

• IT Support (Soft Skills)
• Front Office Prioritization (Soft Skills)
• Teaching Assistance (Soft Skills)
• Exam Support (Hard Skills)
• Incident Coordination (Soft Skills)
• Process Compliance (Hard Skills)
• Procurement Support (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Responsible for local server and infrastructure support.
• Responsible for server management, replacements and On-Prem to cloud migrations.
• Improve local ICT infrastructure, e.g, switches, connectivity.
• Responsible for 2nd/3rd level end-user support, prolonged hands and feet for the Global Service Desk.
• Responsible for service technician support (Hiab, Kalmar, MacGregor).
• Responsible for incident monitoring for the locations under responsibility.
• Responsible for telephony and mobile device support (procurement/subscriptions).
• Responsible for documentation of local applications, servers, and infrastructure in place and maintained (knowledge management, CMDB).
• Drive process improvements together with the internal Cargotec Business Technology teams and outsourcing partners to improve service delivery.
• Ensure that global policies and procedures are in place and followed.
• Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities.

Skills on Resume:

• Server Management (Hard Skills)
• Cloud Migration (Hard Skills)
• Infrastructure Improvement (Hard Skills)
• End-User Support (Soft Skills)
• Incident Monitoring (Hard Skills)
• Mobile Support (Hard Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Coordinate IT procurement tasks, including obtaining quotes, placing orders, tracking shipments, and receiving equipment.
• Ensure timely payment of IT-related invoices and credit card statements.
• Ensure the timely renewal of software licenses and subscriptions.
• Coordinate IT tasks related to Sales Center setup and dismantling, including ISP setup and disconnects, equipment transfer logistics, etc. 
• Resolve non-technical issues resulting in service outage.
• Maintain proper records of assets, asset assignments, and asset locations.
• Record and report copier readings on a set schedule.
• Coordinate team events and activities.

Skills on Resume:

• IT Procurement (Hard Skills)
• Invoice Management (Hard Skills)
• License Renewal (Hard Skills)
• Site Coordination (Soft Skills)
• Issue Resolution (Soft Skills)
• Asset Tracking (Hard Skills)
• Record Management (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Responsible for the installation and troubleshooting of hardware and software.
• Responsible for day-to-day help desk support (desk-side and remote alike).
• Document and update support policies and procedures.
• Asset tagging and management of inventory software.
• Responsible for re-imaging of laptops and desktop hardware.
• Responsible for software deployment.
• Responsible for hardware deployment.
• Responsible for desk-side support.
• Execute projects to improve systems and operations within the department.

Skills on Resume:

• Technical Support (Hard Skills)
• Helpdesk Support (Soft Skills)
• Policy Documentation (Hard Skills)
• Asset Management (Hard Skills)
• System Imaging (Hard Skills)
• Software Deployment (Hard Skills)
• Hardware Deployment (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Assist in budgeting for IT expenses, including the purchase of new equipment and software.
• Organize and maintain IT contracts to ensure renewals happen on time and within the designated budget.
• Form strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly.
• Prepare regular reports for IT management.
• Assist in Software licensing compliance by verifying software inventory reports against license agreements.
• Responsible for processing assigned IT purchases.
• Occasionally work or assign work during nights/weekends during critical incidents or major project implementations.
• Coordinate input and/or direct teammates handling critical incidents, SLA breaches, outages and root cause analysis.

Skills on Resume:

• IT Budgeting (Hard Skills)
• Contract Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Report Preparation (Hard Skills)
• License Compliance (Hard Skills)
• Purchase Processing (Hard Skills)
• Incident Support (Soft Skills)
• Crisis Coordination (Soft Skills)

Job Summary: 

• Provide end-user support and problem-solving support on hardware, software and package installation and maintenance for servers and PCs.
• Perform an IT audit and complete group IT checklists and surveys.
• Liaise with internal and external vendors on network, email, application system (SBO), IT contracts and other related issues.
• Set up presentation and conference equipment.
• Study and support on IT security control software.
• Provide IT training on MS Office, IT security, etc., for employees.
• Conduct server backups and restore.
• Maintain the company Intranet website.

Skills on Resume:

• User Support (Soft Skills)
• IT Auditing (Hard Skills)
• Vendor Coordination (Soft Skills)
• AV Setup (Hard Skills)
• Security Management (Hard Skills)
• IT Training (Soft Skills)
• Data Backup (Hard Skills)
• Website Maintenance (Hard Skills)

Job Summary: 

• Responsible for sourcing, tracking, and logistics of all hardware.
• Maintain an accurate record of IT and Dev software.
• Responsible for purchasing, receiving, software license and hardware asset management processes, including documenting, periodic review, and communication between team members and other stakeholders.
• Perform cost analysis, stage purchases, gather approvals, coordinate logistics, purchase ongoing expense items and planned-for larger ticket items (projects), provide receipts and reconciliation to finance.
• Schedule installs, rollouts, meetings, and appointments with/vendors/partners.
• Responsible for the purchase of hardware and software to fulfill service desk requests.
• Provide clear, concise communication to internal and external customers throughout the business.
• Provide training and clear documentation on internal processes and user support info.
• Provide updates, notices, and project communication to the studio and follow established workflows to gain clearance/approvals on requests.
• Provide reports to management to assist in forecasting and budgeting.
• Provide efficient support communication in the service desk system.
• Assist with project management for IT projects by assigning and tracking tasks, reporting status, maintaining project plans, arranging meetings, communicating with stakeholders, and driving projects to completion.

Skills on Resume:

• Hardware Logistics (Hard Skills)
• Asset Management (Hard Skills)
• Procurement Coordination (Hard Skills)
• Cost Analysis (Hard Skills)
• Vendor Scheduling (Soft Skills)
• Customer Communication (Soft Skills)
• Process Training (Soft Skills)
• Project Support (Soft Skills)

Job Summary: 

• Assist the CIO and VPs of IT and Marketing Technology with day-to-day tasks.
• Manage and update content on the company's IT intranet site.
• Assist with department invoice submittals.
• Maintain an inventory of IT-related hardware and software asset management database.
• Provide training for new hires and staff.
• Accept requests and/or problem reports for assistance from staff.
• Manage and log support calls in the company tracking system.
• Direct the request or problem to the most appropriate support area.
• Configure, troubleshoot, repair and deploy 1st-tier business applications and hardware.
• Manage accounts in Active Directory and access rights/permissions.
• Maintain accurate documentation for system installations, configurations, and upgrades.
• Assist in working on team home games with setup for stats and clock systems related systems.

Skills on Resume:

• Executive Support (Soft Skills)
• Intranet Management (Hard Skills)
• Invoice Processing (Hard Skills)
• Asset Management (Hard Skills)
• Staff Training (Soft Skills)
• Helpdesk Support (Soft Skills)
• System Configuration (Hard Skills)
• Account Administration (Hard Skills)

Job Summary: 

• Monitor and maintain networks and servers.
• Upgrade, install and configure new hardware and software to meet company objectives.
• Implement security protocols and procedures to prevent potential threats.
• Create user accounts and perform access control.
• Perform diagnostic tests and debugging procedures to optimize computer systems.
• Document processes, as well as backing up and archiving data.
• Develop data retrieval and recovery procedures.
• Design and implement efficient end-user feedback and error reporting systems.
• Supervise and mentor IT department employees, as well as provide IT support.
• Keep up to date with advancements and best practices in IT administration.
• Coordinate local or global projects on-site (infrastructure part).
• Coordinate with the different service lines.
• Responsible for annual site review management.

Skills on Resume:

• Network Maintenance (Hard Skills)
• System Configuration (Hard Skills)
• Security Implementation (Hard Skills)
• Access Management (Hard Skills)
• System Optimization (Hard Skills)
• Data Management (Hard Skills)
• Feedback Systems (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Work alongside the Director of Service Delivery, Project Managers and Field Service Engineers.
• Responsible for updating and tracking project schedules in Tableau and Power BI.
• Coordinate daily stand-ups with CW Vendor Management.
• Coordinate with Tech Services Today vendors.
• Document progress, tracking performance and monitoring the pace of the project to ensure timely delivery.
• Coordinate with Desktop Support teams to monitor deployments.
• Communicate with IT Leadership and document processes.
• Liaise with clients to identify and define requirements, scope and objectives.

Skills on Resume:

• Project Coordination (Soft Skills)
• Data Tracking (Hard Skills)
• Vendor Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Deployment Coordination (Hard Skills)
• Process Documentation (Hard Skills)
• Client Liaison (Soft Skills)
• Requirement Analysis (Soft Skills)

Job Summary: 

• Assign tasks to internal teams and assist with schedule management.
• Make sure that clients’ needs are met as projects evolve.
• Responsible for helping prepare budgets.
• Analyze risks and opportunities.
• Oversee project procurement management.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Work with the Project Manager to eliminate blockers.
• Use tools to monitor working hours, plans and expenditures.

Skills on Resume:

• Task Management (Soft Skills)
• Client Relations (Soft Skills)
• Budget Assistance (Hard Skills)
• Risk Analysis (Hard Skills)
• Procurement Oversight (Hard Skills)
• Progress Monitoring (Hard Skills)
• Project Communication (Soft Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Oversee protocols for technology use across departments and projects.
• Assist with managing procurement and installation of all new hardware/software systems.
• Assist with Network Administration, including backup, security management, user account management, email systems and email web server, internet access, office systems and applications support.
• Monitor system and network performance.
• Thoroughly document network processes, procedures and practices.
• Assist with hardware inventory and asset management.
• Work with internal and external partners on the implementation, maintenance, and support of desktop, network, and server infrastructure components.
• Work with third-party vendors and support systems to ensure technology.
• Perform end-user support and hardware assistance.

Skills on Resume:

• Technology Governance (Hard Skills)
• Procurement Support (Hard Skills)
• Network Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Process Documentation (Hard Skills)
• Asset Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• Monitor trends to identify opportunities for improvement and make recommendations.
• Evaluate data, identify problems, evaluate trends and anticipate customer requirements.
• Document project information and schedule events (go live, IT meetings, training courses).
• Closely monitor the service desk queue to understand customer requests and the level of service.
• Assign service requests (tickets), reconcile, and prioritize based on how critical (“triage”).
• Follow up on tickets to ensure they are implemented and re-assigned.
• Ensure tickets have time entries and complete information, including customer resolution, before closing.
• Keep documents and changelogs updated.

Skills on Resume:

• Trend Analysis (Hard Skills)
• Data Evaluation (Hard Skills)
• Project Documentation (Hard Skills)
• Service Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Follow-Up (Soft Skills)
• Record Maintenance (Hard Skills)
• Change Tracking (Hard Skills)

Job Summary: 

• Document and maintain IT-related processes.
• Manage the change management process within IT Systems.
• Manage the coordination of the IT General Control Audit.
• Responsible for including consolidated responses of the audit for all GC.
• Coordinate teams for Audit review and evidence gathering.
• Report on progress and risks.
• Review system reports and/or process logs to troubleshoot and resolve errors.
• Use various software applications, such as spreadsheets and databases, to assemble, manipulate, and/or format data and/or reports.

Skills on Resume:

• Process Documentation (Hard Skills)
• Change Management (Hard Skills)
• Audit Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Risk Reporting (Soft Skills)
• Error Resolution (Hard Skills)
• Data Management (Hard Skills)
• Report Generation (Hard Skills)

Job Summary: 

• Approve and recommend the technology, software, and computer purchases.
• Maintain Local Area and Wide Area Network.
• Make provisions to protect information and data with both security measures and regular backups.
• Ensure that all departments have the necessary technology to accomplish their goals.
• Oversee/Provide help desk support for desktop and laptop computers.
• Manage and oversee all telecom equipment, including cell phone and landline contracts.
• Assist with special projects as requested by management.
• Manage and direct outsourced IT vendor relationships.
• Responsible for maintaining regular office hours.
• Responsible for assisting with special projects.
• Adhere to current staff policies and guidelines.
• Assist in the design of technology policies.
• Assist in determining continuing education opportunities for the staff.
• Research and stay informed on new and emergent technologies and trends.

Skills on Resume:

• Technology Procurement (Hard Skills)
• Network Maintenance (Hard Skills)
• Data Security (Hard Skills)
• IT Support (Soft Skills)
• Telecom Management (Hard Skills)
• Vendor Oversight (Soft Skills)
• Policy Development (Hard Skills)
• Technology Research (Soft Skills)

Job Summary: 

• Day-to-day user support, troubleshooting and handling security issues.
• Provide employees with end-user training.
• Install, configure, and troubleshoot hardware onsite, such as printers, mobile devices, and computers.
• Manage questions and troubleshoot local servers, network, internet connection, firewall and computer storage.
• Strive to standardize on software, both for similar software and versions.
• Responsible for assuring that the local IT infrastructure is compliant with company and security regulations.
• Manage projects, such as procurement and major changes in IT tools, and make sure these are compliant with Kongsberg’s quality system and work instructions.
• Follow up with local vendors on contracts, identify needs and renewal cycle, liaise with the Head of Supplier Management.
• Responsible for local deskside support.
• Monitor user satisfaction scores, identify improvement potential.
• Responsible for providing accurate reporting.

Skills on Resume:

• User Support (Soft Skills)
• End-User Training (Soft Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Management (Hard Skills)
• Software Standardization (Hard Skills)
• Compliance Management (Hard Skills)
• Project Management (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Set up, configure and assign new computers, VOIP phones, cell phones and other various IT equipment according to established procedures.
• Set up, configure, update and maintain computer operating systems, software and network software.
• Act as a help desk for all branches and provide direct support to local and remote users on IT-related matters.
• Ensure the security of data, as well as monitor the completion of necessary backups and updates.
• Train end users on basic usage of software, phones, computers and e-mail as well as enforce IT standards and computer safety across all departments.
• Keep good and up-to-date records of IT inventory.
• Responsible for troubleshooting IT-related issues.
• Create documents and presentations for the Information Technology team and specifically the Head of IT.
• Make travel arrangements, maintain calendars, complete expense reports, scan, file, distribute mail and prepare mailings on behalf of the Information Technology team and specifically the Head of IT.
• Assist is team in meetings, including communicating agendas, taking notes, and following up on action items.
• Direct internal and external inquiries to appropriate departments and/or staff members and help ensure situations are resolved.

Skills on Resume:

• Equipment Setup (Hard Skills)
• System Maintenance (Hard Skills)
• Helpdesk Support (Soft Skills)
• Data Security (Hard Skills)
• User Training (Soft Skills)
• Inventory Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Maintain departmental databases and AutoCAD floor plans with required associate and departmental information.
• Provide documentation and subject matter expertise regarding application and data access permissions to the client’s security and financial audit processes.
• Participate in hardware and software asset management processes.
• Coordinate work resulting from approved Technology Request Forms.
• Responsible for the security administration of key technologies.
• Complete work related to onboarding, offboarding, transfer tasks and requests.
• Review approvals resulting from Technology Request Forms.
• Responsible for running IT systems on a daily basis (computers, networks, internet access, telephone lines and other technology), diagnosing and solving problems and coordinating the third-party IT services.
• Lead and monitor all IT-related issues and align the IT policies with global and local standards.
• Responsible for the implementation of the ERP system and ensuring the system runs flawlessly.
• Assist the management team in planning and budgeting IT-related decisions, including investments for equipment, services and software.
• Work closely with the Protan Group IT Department in the Head Office.

Skills on Resume:

• Database Management (Hard Skills)
• Security Administration (Hard Skills)
• Asset Management (Hard Skills)
• Request Coordination (Soft Skills)
• User Lifecycle (Hard Skills)
• System Operations (Hard Skills)
• Policy Alignment (Soft Skills)
• ERP Implementation (Hard Skills)

Job Summary: 

• Perform a variety of administrative tasks, including creating purchase requisitions, maintaining an accurate IT asset inventory, and maintaining IT contracts and their renewals.
• Perform month-end tasks such as determining IT accruals of services received but not yet invoiced.
• Manage scheduled activities and ensure scheduled activities are performed on time, including the performance of periodic audit controls.
• Work with Power Integrations’ Finance team on defined activities.
• Work with the CIO on various activities related to IT budget tracking and other enterprise-wide administrative tasks.
• Create reasonably complex Excel tracking sheets, reports and charts.
• Work on a variety of recurring IT administrative activities.
• Maintain a strong relationship with the local businesses in the Netherlands and Belgium, with up to 1000+ end users.
• Lead and support local, regional and global IT projects.
• Provide IT Support to end users on a variety of issues, identify, research and resolve any technical challenges.
• Acquire, install and upgrade PC components and software and plan for/respond to service outages and other problems.
• Manage a strong relationship with local vendors, contract workers and PPG analysts within the operational area.

Skills on Resume:

• Administrative Support (Soft Skills)
• Asset Management (Hard Skills)
• Audit Management (Hard Skills)
• Budget Tracking (Hard Skills)
• Data Reporting (Hard Skills)
• Business Relations (Soft Skills)
• Project Leadership (Soft Skills)
• Technical Support (Hard Skills)