What Does An IT Analyst Do?

WHAT DOES AN IT ANALYST DO?

Published: Oct 17, 2025 - The Information Technology (IT) Analyst manages and secures physical and virtual IT infrastructure, including servers, storage, networks, cloud services, and colocation facilities. This role involves installing and configuring hardware and Windows operating systems, performing system tuning, managing backups and restores, and monitoring network health and performance. The analyst also troubleshoots technical issues, oversees infrastructure operations, and ensures the reliability of systems across on-premises and cloud environments.

A Review of Professional Skills and Functions for IT Analyst

1. IT Analyst Duties and Roles

Technical Leadership: Work as Technology Delivery Manager.
Business Analysis: Understand business requirements, ensuring the proposed solution meets these.
Cross-functional Collaboration: Liaise with internal, client, and third-party teams to ensure successful implementation.
Quality Assurance: Coordinate testing, validation, and user acceptance.
Technical Support: Responsible for Level 2 tech support and collaboration with Product Owner and vendor groups.
Training and Enablement: Provide Account Team Support (How To, Q&As, Trainings, and FAQs, etc.).
Project Management: Responsible for project closeout activities and transition to production support.
Release Management: Maintain release management activities for client data.

2. IT Analyst Responsibilities and Key Tasks

Requirements Gathering: Communicate with various users to gather requirements.
Application Development: Design, develop, and implement reliable business applications that will meet users’ requirements.
Impact Analysis: Perform impact analysis arising from business change requests.
Technical Documentation: Document and update technical design specifications.
Testing Proficiency: Develop test plans and test scripts, and be well-versed in test activities to ensure the quality of delivered solutions.
Standards Compliance: Ensure compliance with security, development, and quality standards.
Maintenance Support: Provide post-implementation maintenance support and operation of business applications.
Solution Design: Collaborate with teams to design and develop solutions, including proof of concepts.

3. IT Analyst Roles

Software Development: Responsible for business analysis, design, coding, testing, and custom software deployment.
Software Configuration: Responsible for off-the-shelf software installation and configurations for business applications and support.
Database Administration: Responsible for database maintenance, integrity, and security.
Technical Troubleshooting: Troubleshoot applications and hardware.
Performance Monitoring: Monitor application performance and issues.
Telecom Configuration: Responsible for telecom configuration for communication with business partners, customers, and other entities.
Systems Integration: Integrate specialized equipment with particular applications, scanners, industrial printers, displays, tablets, and cell phones.
IT Coordination: Schedule and manage day-to-day duties between the IT application and IT operations.

4. IT Analyst Additional Details

Incident Management: Monitor incidents and work orders queue and provide user problem resolution in a global environment.
Application Development: Assist in the design, development, and customization of applications.
Stakeholder Communication: Interact with both technical and non-technical stakeholders and users.
Problem Prevention: Proactively seek problem prevention measures.
Operational Support: Ensure business operations on a 24/7 schedule.
Time Management: Work precisely, with interruptions, to meet deadlines.
Requirements Analysis: Facilitate requirements gathering, writing system specifications, and test scripts for users.
Software Testing: Perform unit, integration, and system testing.

5. IT Analyst Essential Functions

Performance Management: Responsible for the cross-organizational efficient performance of software and applications in Production, Laboratories, Development, and Finance.
System Specification: Produce specifications for new or modified systems.
System Implementation: Implement new systems, installing and configuring software solutions and new enterprise systems in a Microsoft environment.
Technical Support: Provide technical support across the company.
Network Maintenance: Monitor and maintain computer systems and networks.
Project Management: Plan, oversee, and perform projects (e.g., upgrades, hardware/software installations).
IT Support: Responsible for full IT support for the company's computerized systems during its life cycle stages.
User Training: Responsible for user training and feedback.
Stakeholder Communication: Communicate with stakeholders to understand their requirements.
Functional Analysis: Develop and analyze functional specifications.

6. IT Analyst Role Purpose

Security Management: Responsible for security management and integration of local and cross-organizational applications for the pharmaceutical industry while following company policy and data integrity rules.
Systems Design: Design efficient IT systems to meet business and technology needs.
Vendor Coordination: Coordinate vendors to build and implement technology solutions.
Infrastructure Support: Coordinate the support of the IT infrastructure and system teams.
Compliance Management: Ensure proper consideration of user and compliance requirements.
Data Integration: Ensure data integration and connectivity from various OT sources to IT systems.
Business Continuity: Write, maintain, perform, and test regularly the business continuity procedures on laboratory and production systems.
System Integration: Integrate multiple systems and reconcile the needs of different teams.
User Feedback: Gather feedback from end users about system performance.
Technology Awareness: Keep abreast of technology trends and developments.

7. IT Analyst Roles and Responsibilities

ERP Implementation: Responsible for the ERP implementation team member.
Project Execution: Complete project tasks and resolve issues by defined due dates and to acceptable levels of quality within the customer order management function.
Order Management: Responsible for customer order management, customer releases and schedules, shipping, sequencing, and scheduling.
User Security: Participate in the definition, setup, and testing of user security.
Data Conversion: Lead the planning, execution, and tracking of all data conversion and validation activities within the area of responsibility.
Process Documentation: Document business processes (current and future state), develop standard operating procedures, and end-user training materials.
Work Instructions: Assist plant locations in updating work instructions and process documentation.
Team Collaboration: Collaborate with other teams (Purchasing, Sales, Finance, Quality, etc.) to ensure the integrated system is configured and processing correctly.
Application Support: Ensure timely ongoing support within the area of responsibility for all supported applications and processes to ensure end-user satisfaction.
System Implementation: Support system implementations and ongoing business operation support.

8. IT Analyst Details and Accountabilities

Product Vision: Define vision and roadmap for the responsible Color Applications.
System Evaluation: Investigate global Color Applications to determine effectiveness.
Process Improvement: Identify inadequacies, inefficiencies, and problems, and recommend solutions.
System Specification: Responsible for developing system specifications.
Domain Expertise: Understand the Color domain and the ambitions of the organization to achieve excellence in Color.
System Integration: Ensure that the design and integration of the proposed system result in alignment with stated plans.
Helpdesk Management: Manage the helpdesk activities of critical color applications for different business units in AkzoNobel.
Incident Management: Adhere to incident and problem management practices by the application helpdesk team for reported issues.
Project Leadership: Lead small projects and/or lead or participate in sub-teams of large projects or programs.
Resource Management: Ensure execution and delivery, including resource planning for owned or managed applications.

9. Pharmacy IT Analyst Overview

System Implementation: Participate in system design, build, validation, implementation, and ongoing maintenance of the Epic Clinical Applications.
Application Support: Provide support for other related Epic clinical systems.
Process Analysis: Thoroughly document and understand providers' practice methods, clinic operations, processes, and patient interactions, and how the Epic Clinical Applications support these processes.
Workflow Optimization: Work with practices to make system and workflow changes that support clinic operations while maintaining team standards and long-term sustainability.
Best Practices Utilization: Leverage best practices and documentation provided by Epic through its Epic UserWeb and Community Library.
Testing Management: Develop and execute test plans for usability, performance, and adherence to standards.
System Optimization: Provide expert knowledge to optimize the design and development of systems.
Epic Expertise: Act as an Epic-certified expert resource to UW Medicine staff by identifying and addressing educational, procedural, and functional issues related to new applications.
Mentorship: Mentor Epic Pharmacy Analyst teammates on how to perform these functions.
Requirements Translation: Translate complex business requirements into design specifications, propose alternatives, recommend solutions, and communicate issues and risks to stakeholders in a timely manner.

10. Pharmacy IT Analyst Role Purpose

Customer Engagement: Meet with customers to identify system needs and escalate issues.
Expectation Management: Set appropriate expectations for customer requirement fulfillment.
Process Design: Define screens, reports, and processes (manual as well as automated).
System Recommendations: Make recommendations regarding system use and setting of priorities for development and implementation efforts.
Integration Management: Highlight issues relating to system integration points between other applications or interfaces.
Continuous Improvement: Provide supportive mechanisms for reporting application and system deficiencies and facilitate suggestions for system improvements.
Quality Management: Use quality improvement principles to monitor system impact on workflows and incorporate results into system enhancements.
User Collaboration: Attend or lead user advisory committees.
Vendor Liaison: Act as a liaison and facilitate communication between end-users and the vendor.
User Support: Work with internal customers and user groups to provide diagnostic assistance, resolution to questions, and problem direction.
Issue Resolution: Facilitate between end-users and other UW Medicine IT Services teams for the resolution of system problems.

11. Pharmacy IT Analyst Tasks

User Communication: Maintain clear and consistent communication with all levels of users regarding changes to systems.
Best Practices: Drive best practices through system, clinical operations, and business processes knowledge.
Requirements Translation: Translate clinical methodologies into customer requirements, business, and technical specifications and documentation.
Professional Communication: Provide oral and written communications to end-users and Epic support staff in a professional manner that ensures clarity and meets recipient needs.
Application Advocacy: Promote and champion Epic Pharmacy and Clinical Applications during all interactions with users.
Requirements Documentation: Document technical and business requirements and specifications for Epic Pharmacy and Clinical Applications.
Data Flow Documentation: Document current and proposed data flows, both within Epic and as Epic interacts with other systems and interfaces.
Support Planning: Identify needs, document, and implement support plans.
Operational Procedures: Develop and document standard IT operational procedures.
Change Control: Document system changes in accordance with organizational change control procedures.

12. Pharmacy IT Analyst Job Summary

Problem Resolution: Assist in the resolution of complex application and process problems.
Issue Analysis: Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements.
Issue Tracking: Manage and maintain issue tracking internally and with the vendor, following established policies and guidelines.
Status Reporting: Provide regular status updates to management, customers, and stakeholders.
Vendor Coordination: Work with the vendor to set clear problem resolution priorities and communicate these priorities.
Team Mentorship: Mentor less-experienced teammates on proper issue tracking and resolution policies and procedures.
Project Delivery: Responsible for the successful completion of project tasks.
Sub-project Support: Assist with the implementation of sub-projects that may include cross-functional teams.
Progress Reporting: Report progress on assigned tasks to the project manager or other designated lead or manager.

13. Pharmacy IT Analyst Duties

Task Management: Track the detailed status of each task and collaborate with the lead, project manager, or supervisor when tasks deviate from initial resource estimates.
Testing Oversight: Oversee results of application and system testing.
Task Prioritization: Work with the designated lead, supervisor, or project manager to prioritize tasks.
Project Documentation: Create project documentation, including monthly status reports to stakeholders and sponsors.
Training Support: Support training and education programs.
Issue Coordination: Coordinate all system information requests and trouble reports, including flow, tracking, and prioritization.
System Management: Participate in system management tasks, including performance reporting and planning.
Security Compliance: Assist with developing security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Change Management: Follow UW Epic Pharmacy and Clinical Applications build standards and change control processes, focusing on enterprise build and long-term system maintenance.
Career Development: Work with the manager to set professional goals for career development.

14. IT Analyst Accountabilities

Service Delivery: Deliver end-to-end and best-in-class IT services to the overall organization and ensure proper service management practices are in place to maximize operational efficiency.
Stakeholder Collaboration: Actively collaborate and build relationships with customers, suppliers and service partners on all aspects of service delivery.
Service Alignment: Ensure the end-to-end service chain is aligned to meet the current and future needs of the customers.
Service Management: Responsible for service and asset management.
Performance Improvement: Measure and analyze service quality and initiate improvement plans in order to improve service levels that meet the current and future needs of customers.
Operational Oversight: Oversee the daily and long-term operational management and reporting of software and technology-related hardware within the organization.
Asset Management: Responsible for planning, monitoring, and recording software licenses and/or hardware assets.
Process Control: Develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles, and ensure company processes and practices are followed.
Change Management: Contribute to solution adoption and change management.
Project Leadership: Plan and lead the implementation of new solutions and/or extensions of existing solutions according to PMI standards and procedures in order to meet the current and future needs of customers.

15. IT Analyst Additional Details

Change Management: Contribute to the change management for solutions implemented (Global or Local) in both the Commercial/Consumers and Enablement Functions streams.
User Adoption: Participate in initiatives targeting the increase of end-user adoption.
Training Support: Support communications and training to the organization on new technology and platforms and regularly monitor the adoption rate.
Process Improvement: Identify additional change management initiatives and further improvements to the product delivered.
Vendor Management: Responsible for vendor management.
Contract Management: Select and manage contractual relationships with any locally sourced vendor.
Service Improvement: Contribute to the continuous improvement of service management practices.
Team Leadership: Manage the assigned contracted team members, supporting their successful performance and providing feedback and guidance with an adaptive management style.
IT Security: Responsible for IT security.
Security Compliance: Ensure adherence to all PMI policies and guidelines on security and compliance by leading the assessment, planning, and implementation of InfoSec requirements (policies, guidelines, SOX, privacy, etc.).
Risk Mitigation: Minimize risks regarding the confidentiality, integrity, and availability of data.

16. IT Analyst Functions

Requirements Gathering: Liaise with Subject Matter Experts (SMEs) to capture, consolidate, and document the business requirements and explore alternative solutions.
Impact Analysis: Collaborate with the solution team to evaluate the impact of changes on other systems and processes.
Functional Design: Design and deliver functional analyses, producing deliverables such as user stories, use cases, wireframes, domain models, and prototypes with sufficient detail for developers to implement solutions.
Solution Development: Design, develop, create, review, and troubleshoot system solution functions using code programming, configuration, scripting, SQL, and ETL to meet business user requirements based on specifications.
Testing Execution: Write test cases and perform functional and integration tests of system changes to ensure they meet specifications.
Defect Management: Follow up on defects identified during testing.
Implementation Planning: Manage the implementation plans and deadlines.
User Support: Support users during the deployment of the solution.
Documentation Development: Participate in creating documentation, acceptance tests, facilitative tools, and training programs intended for users.
System Configuration: Install and configure new systems or upgrade existing ones.
Post-Implementation Support: Support the development and test teams and provide hypercare (project aftercare).
Incident Analysis: Analyze and follow up on reported incidents or issues identified during production and recommend solutions.
System Improvement: Work closely with the business and technical teams to explore system improvements and future innovative opportunities.
Vendor Relationship: Own the relationship with the AMS provider and act as the contact between the business and the supplier.

17. IT Analyst Responsibilities

Requirements Gathering: Gather the business, functional, and non-functional requirements.
Requirements Documentation: Produce or maintain all required artefacts related to requirements analysis.
Business Requirements: Responsible for business requirements, IT functional, and IT non-functional requirements.
Process Analysis: Responsible for IT process analysis, IT service analysis, IT data analysis, use case analysis, etc.
Testing Artefacts: Produce or maintain all required artefacts related to functional and non-functional testing.
Test Definition: Mainly implies the definition of the IT functional and non-functional tests to be performed.
Training Artefacts: Produce or maintain required artefacts related to the training for a given IT system or application.
Training Definition: Responsible for the definition of functional scenarios to be covered during the training.
Training Follow-up: Follow up on the training plan and the training materials preparation.
Quality Validation: Validate the required quality of a given IT analysis activity performed.
Collaboration: Participate in meetings, workshops, and brainstorms, in migration strategy definition, and in any change management activities.
Technical Validation: Produce technical annexes for required analysis activities performed by external system suppliers and validate technical documents from suppliers or other sources from an IT technical viewpoint.

18. Junior IT Analyst Roles

IT Coordination: Act as the main point of contact for all corporate inquiries and IT projects.
Team Collaboration: Attend weekly calls with other IT Leads from around the country.
Project Prioritization: Work with station departments to coordinate and prioritize projects and troubleshooting efforts.
Project Execution: Independently work on projects, troubleshoot issues, and communicate status to Tech and Station Management.
Vendor Management: Work with vendors to help resolve issues and schedule proper times for software upgrades that mitigate on-air and user impact.
Application Support: Implement, support, and evaluate popular applications used by Mac and PC environments.
System Maintenance: Perform routine preventative maintenance on hardware, software, and peripherals.
Account Administration: Maintain user accounts, passwords, e-mail accounts, internet connectivity, backups, and user home directories.

19. Junior IT Analyst Job Summary

Solution Development: Develop and implement the most efficient and cost-effective solutions to all departments served.
System Evaluation: Evaluate current systems, specifications, and users for existing business requirements and goals.
System Installation: Develop, prepare, and install computers, software, and server solutions.
Business Alignment: Work closely with management to prioritize and balance business goals with information system requirements and resources.
Wireless Support: Support the current wireless environment in the newsroom, sales, and administration with strong troubleshooting abilities for wireless networks.
Technical Troubleshooting: Troubleshoot and repair file shares, iPhones, laptops, desktops, and other devices.
Server Management: Build up and support Windows and Mac servers.
User Training: Create and distribute instructional one-sheets on new procedures.

20. IT Analyst Roles and Responsibilities

Technical Expertise: Provide expertise in information systems technologies.
Technology Support: Provide cross-functional support and direction on the use of technology tools.
Project Support: Support business projects across functional groups.
Collaboration: Collaborate and gather feedback from other work-streams within the facility.
Task Prioritization: Determine prioritization of tasks to align IT work with business strategy.
Business Understanding: Possess an understanding of the business relationships between multi-functional groups, including corporate systems and/or divisional groups.
Network Administration: Administer the network communications between the plant and the corporate office.
System Support: Provide system support and programming in this facility.
Information Flow Management: Understand the plant’s information flow, both manual and automated, and provide continual support and improvement in this flow.
Project Leadership: Lead and/or coordinate significant projects, including scope, timing, cost, and communication at various stages of the project to different stakeholders.

21. IT Analyst Details

Technology Integration: Leverage technology and facility design to improve business and distribution operations.
Process Development: Responsible for carrying out assignments requiring the development of new or improved processes, including deployment of new or replacement hardware in the facility.
System Evaluation: Evaluate and make decisions on computer equipment, operating systems, and program problems used at the facility.
Technical Problem-Solving: Work on equipment or software that may have many variables that are unknown.
System Support: Assist personnel with installation, configuration, and ongoing usability of system hardware and software, and troubleshoot issues in person, remotely, and via phone.
Policy Compliance: Responsible for ensuring compliance with company policies, including user access, quarterly reviews, system backup, off-site storage, disaster recovery, and Sarbanes-Oxley compliance.
Service Delivery: Utilize techniques, technologies, and implementation methods to deliver prescribed levels of service.
Process Improvement: Drive process improvement in all components of the Timken architecture (server management, network management, and application delivery) on time.

22. IT Analyst Functions

Issue Resolution: Resolve hardware or network equipment issues in a timely fashion, either directly or by working with others, including technical support for backup and disaster recovery.
Printer Installation: Install printers (hardware and software) in the manufacturing areas.
Computer Installation: Install or replace computers in manufacturing areas.
Printer Repair: Troubleshoot and repair printers in the manufacturing area.
Network Troubleshooting: Troubleshoot and repair network issues in the manufacturing area.
Wireless Support: Troubleshoot network issues in the manufacturing area, including wireless access points and cabling.
Hardware Installation: Install various hardware and pull network cables for new equipment installations.
Workplace Organization: Maintain an organized and clean work environment, including the computer storage room.
Preventive Maintenance: Perform preventive maintenance on printers in the manufacturing area.

23. IT Analyst Job Summary

Infrastructure Administration: Administer, maintain, and secure all physical and virtual IT infrastructures, including servers, storage, network, colocation, and cloud services.
Hardware Management: Research, evaluate, install, and configure all hardware, peripherals, and system equipment, including upgrades to memory, disk, peripherals, and cabling.
System Installation: Install operating systems and perform updates, patches, and configurations on Windows platforms.
System Optimization: Responsible for performing system tuning.
Backup Management: Perform server backups and restores.
Data Protection: Conduct and verify daily backups of the servers.
Network Monitoring: Monitor the state of the network and general throughput.
Technical Troubleshooting: Troubleshoot networks, systems, and applications to identify and correct problems.
Operations Oversight: Oversee enterprise infrastructure and operations activities, including hardware, operating systems, system software, networks, IT security, telephone systems, data centers, colocation facilities, cloud providers, and disaster recovery.

24. Remote IT Analyst Responsibilities and Key Tasks

Requirements Gathering: Gather business requirements from cross-functional teams and define specifications.
Enhancement Prioritization: Help prioritize POS and e-commerce menu system enhancements and change requests.
System Implementation: Implement POS and e-commerce menu system and operational enhancements and change requests.
Menu Management: Manage and implement menu and price changes for the e-commerce tool (OLO).
CRM Management: Manage the CRM tool for discount creation and promotional campaigns.
Promotion Implementation: Implement POS discount keys and promotional campaigns.
Development Collaboration: Interface with the development team to scope, develop, and implement POS and e-commerce menu enhancements.
Impact Assessment: Use professional judgment to assess the impact of tactical decisions and actions on end-users, franchisees, restaurant guests, and business partners.
Project Management: Work with internal teams to develop and execute detailed project plans within scope and established timelines.
Problem Resolution: Provide leadership for problem determination and resolution.
Communication Planning: Implement a communication plan for enhancements, upgrades, and changes to any and all interested parties.

25. Remote IT Analyst Additional Details

Process Improvement: Identify process enhancements for all facets of menu and configuration, make recommendations, and implement changes.
Application Enhancement: Research, test, recommend, and implement application enhancements to menu management technologies.
Requirements Gathering: Gather specifications and requirements from other business areas to architect menu screens, items, and promotions, ensuring proper pricing, inventory depletions, and data flow to above-restaurant applications.
Menu Architecture: Support new concept innovation by architecting menu design to align with changing business needs.
Technical Documentation: Write technical documentation for POS/e-commerce system and data issues and processes relating to menu management.
Issue Resolution: Identify, research, and resolve POS/e-commerce system and data issues.
System Training: Provide technical and process training for POS/e-commerce systems.
Trend Monitoring: Track and monitor systemic trends to proactively identify potential issues.
Disaster Recovery: Plan and implement disaster recovery test methodologies.

26. IT Analyst Job Summary

Testing Coordination: Coordinate all aspects of testing activities and own the quality of projects.
Risk Management: Proactively contribute, offer recommendations, and identify risks and solutions associated with proposed or existing software application strategies.
Implementation Support: Work with internal and external business users and developers to assist with the implementation of new clients.
Process Analysis: Conduct business process analysis, design, needs assessments, and cost-benefit analysis related to business impact.
Requirements Definition: Define business needs, translate those needs into system requirements, and clearly define the scope of the solution.
Scope Management: Identify and communicate requirement or scope issues and take the lead in driving these to resolution by involving the right parties.
Solution Evaluation: Evaluate and participate in solution alternatives with application development teams while ensuring business solutions meet corporate standards.
Solution Negotiation: Negotiate technical and non-technical solutions that satisfy business users and conform to technical architecture.
Process Improvement: Evaluate and make recommendations to improve organizational effectiveness and reduce costs.
Data Analysis: Gather, consolidate, and refine data to publish executive, operational, and management-level reporting and analysis.
Data Mining: Use data mining techniques to interrogate diverse business systems, locate and relate data, and provide insights into the efficiency and effectiveness of business practices.

27. IT Analyst Tasks

Report Management: Run the product risk rating and associated reports, including maintenance and enhancements of the reports.
Workflow Management: Manage the day-to-day workflow to ensure data accuracy and information availability.
Reporting Support: Support ad-hoc management reporting, audit queries, and other change initiatives from time to time.
Tactical Solutions: Support the Products Catalog Tactical Solutions using quick Excel macro-based developments.
Data Migration: Support the migration of the product catalogue into EDM2.0 strategic solutions.
Production Support: Day-to-day support of the production environment, helping users on the trading desk, reacting to monitoring alerts, and resolving technical incidents.
Process Automation: Automate repetitive work, improve monitoring, and streamlining the release process.
Collaboration: Cooperate with the development team and the product owner on a daily basis to continuously improve the service provided to the business.
Compliance Projects: Take part in IT projects and activities required to keep applications compliant.

28. IT Analyst Key Accountabilities

Device Support: Directly responsible for the deployment, support, and troubleshooting of end-user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.
Asset Management: Manage assets, standardize PC imaging, and perform new user PC setup.
Backup Coordination: Work with infrastructure teams to ensure proper backup systems are set up.
System Deployment: Deploy workstations and install applications on both client and server environments.
Vendor Communication: Contact vendors for troubleshooting and resolving issues.
User Administration: Create user accounts in applications following the administration procedures.
Technical Support: Work on multiple user issues across multiple technologies simultaneously.
Solution Delivery: Deliver high-quality IT solutions.
Standards Alignment: Ensure alignment with standards and lead the way for solutions by collaborating with Development Teams.
Requirements Gathering: Elicit functional and non-functional requirements by cooperating with different stakeholders.
Requirements Review: Independently and continuously review requirements, ensuring transparency and understanding among all engaged entities.
Documentation: Responsible for requirements documentation.

29. IT Analyst Duties and Roles

Requirements Elicitation: Responsible for eliciting IT requirements.
Requirements Specification: Responsible for detailing the IT requirements and creating a requirements specification document (functional and non-functional).
Data Analysis: Responsible for data analysis.
Impact Identification: Identify people and systems impacted by functional and non-functional requirements.
Development Support: Assist in development and quality control activities.
Stakeholder Communication: Act as a bridge between business and technology stakeholders.
Helpdesk Support: Provide user helpdesk services to inbound customer service requests for dedicated hardware and software within the customer environment.
Customer Guidance: Guide customers according to solution trees and the knowledge base to solve incidents and service requests.
Remote Troubleshooting: Use remote tools to analyze and resolve tickets.
Activity Reporting: Provide detailed information on all performed activities to the next appropriate level specialists according to the process.
System Updating: Update the call management system accurately and efficiently with call details, actions taken, and resolution.

30. IT Analyst Responsibilities

Process Design: Process modeling, user interface, prototyping, and design.
Data Mapping: Responsible for data mapping, as well as mapping business processes and suggesting possible IT solutions.
Requirements Analysis: Analyze and translate business and technical requirements into functional and non-functional requirements.
Requirements Traceability: Secure requirements traceability during end-to-end development.
Solution Design: Co-create with architects the high-level design for intended solutions.
Team Collaboration: Collaborate with product manager, architect, lead developers, and other ART (Agile Release Train) team members.
Business Analysis: Discover, organize, and clarify business needs and review or produce specifications for change.
Requirements Prioritization: Prioritize requirements from various stakeholders to align initiatives with strategic goals.
Stakeholder Communication: Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
Technical Alignment: Work with technical teams to ensure they understand the specifications and accommodate changes.
Business Partnership: Act as Steelcase’s IT business partner in the relationship with Wegscheider and the Dealer Council in the region.
User Support: Responsible for providing user communication, training, and support as part of team responsibilities, including this position.

31. IT Analyst Duties

Technical Support: Answer incoming calls, chats, and tickets, providing technical assistance following established procedures and guidelines.
Asset Transfer: Responsible for computer asset ownership transfers.
Asset Management: Provide asset management for IT equipment.
Asset Return: Responsible for asset return documentation, packing, and shipping.
Ticket Routing: Route support tickets to internal subject matter experts or escalate advanced problems outside established guidelines to the appropriate support group.
Knowledge Management: Utilize knowledge base articles to apply documented solutions, follow documentation standards, and provide feedback for updates.
Device Management: Manage the IT devices and network devices for Kemin China.
Remote Support: Responsible for IT support for remote users.
User Training: Responsible for IT training for users.
Security Management: Manage the security settings on the computer.

32. IT Analyst Additional Details

User Support: Provide IT support to users from the CTD division.
Asset Management: Maintain a good tracking of local IT assets.
System Maintenance: Perform installation, configuration, and maintenance of applications, and assist with workstations and other company peripherals or devices.
Vendor Interaction: Interact with IT vendors.
Local IT Liaison: Act as the local IT contact for the Global IT Service Desk and other teams.
Regional Collaboration: Work together with the regional IT team from the CTD division.
Project Support: Help with IT projects that include local sites and other countries in the region.
Requirements Analysis: Analyze business requirements and design functional solutions.
Process Optimization: Consult with IT business experts in functional application concepts and optimization of business processes.
Testing Scenarios: Create functional test scenarios.
Solution Design: Analyze and design technical and functional solutions, including the implementation of new functions of credit applications.
International Collaboration: Maintain close cooperation with development teams and business units internationally.

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