• Lead internally the full lifecycle of cloud migration projects.
• Manage projects with little oversight.
• Facilitate the identification and proactive management of risks.
• Facilitate discussions, decision-making and conflict resolution processes.
• Ensure proactive and effective overall project communication at various levels.
• Work as part of a team with other internal professionals.
• Work closely with stakeholders.
• Ensure all dependencies and impediments are understood, communicated, and managed appropriately.
• Document the processes and maintain the information contained in the various organizational systems.
• Provide feedback to technical team leads on the project.
• Advise and support management personnel.

Skills: Project Management, Cloud Migration Leadership, Risk Assessment, Stakeholder Communication, Team Collaboration, Conflict Resolution, Process Documentation, Strategic Advisory

• Provide exceptional IT Support Services to One Medical employees.
• Respond to support requests via ticketing system, phone calls, emails, live chat, and in person.
• Install and configure Microsoft Windows and Apple Operating Systems, along with associated hardware and software.
• Maintain an inventory of all computing equipment, including PCs, monitors, printers, scanners, and other peripheral equipment.
• Participate in IT-related projects by planning, testing and executing.
• Responsible for being available for rotating on-call after-hours support, varied schedules, and possible weekend work.
• Document processes and procedures.
• Assist with improving workflows and inefficiencies.

Skills: IT Support, System Administration, Hardware Setup, Software Configuration, Inventory Management, Project Support, Process Documentation, Workflow Improvement

• Learn the business processes and applications with an aim to optimize them across the business unit.
• Identify and detail the current system landscapes and document them accordingly.
• Complete gap analysis between existing and future states of systems/processes.
• Assess change proposals and define solutions to support the business unit in achieving successful project implementation.
• Evaluate the business and data requirements of projects to identify the technical obligations necessary.
• Design and build data migration road maps and identify key data requirements and sources.
• Work with the Data and IT teams to be the intermediary between the project team and IT support.
• Understand the reporting requirements of local teams and support the technical applications required for execution.
• Identify areas of risk and work with project teams to remedy them.
• Use existing experience to ensure that projects are implementing the most efficient and effective solutions within projects.
• Liaise with project managers, team members and stakeholders in various projects.
• Deliver cost-effective and high-performance technology solutions.
• Apply the overall Element's standards and guidelines on HSE.
• Operate following Element’s Purpose, Mission, Vision and Values.
• Work following all Elements’ policies, procedures and standards at all times.

Skills: Business Analysis, Process Optimization, System Documentation, Gap Analysis, Solution Design, Data Migration, Risk Management, Stakeholder Collaboration

• Lead and coordinate client business modeling and requirement collection, outlining and delimiting the modeled solution.
• Collaborate with project stakeholders to identify and specify functional system requirements and processes.
• Analyze business needs, gaps and issues, including business impact analysis, then recommend the best possible solutions within the functional coverage and capabilities of the solution.
• Work with Project Managers to evaluate new functionalities.
• Perform and coordinate walkthrough sessions with the client and users, as well as run initial training during the implementation period.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions in conjunction with Project Managers.
• Understand enterprise architecture concepts and appreciate the complexity of technology delivery.
• Produce weekly status reports and analysis, submit information to the necessary managers and stakeholders within the organisation.
• Conduct data analysis based on source data systems and target staging tables.
• Drive design with Integration developers.
• Drive Quality Control through unit testing and deliverable pre-hand-off testing.
• Develop detailed documentation to train client users on the purchased products and ensure efficient handoff to Production Support upon go-live.

Skills: Business Modeling, Requirements Analysis, Solution Design, Stakeholder Communication, Data Analysis, Quality Control, Documentation Development, Training Delivery

• Deal with the daily IT Helpdesk tickets, especially with the infra Scope, including but not limited to computer terminals, client-side wired and wireless networks, client-side operating systems and office printer support.
• Responsible for ITIL process and ticket workflow, including incident management, problem management, and change management, and log all the helpdesk level tickets into the ticket system daily.
• Proceed with the weekly/Monthly IT tickets analysis, helpdesk level KB management, and the Helpdesk training.
• Ensure the End-user’s Client desktop device remains stable, especially the End-user client PC/Laptop/Thin client service.
• Maintain the site Datacentre and IT rooms on a daily or weekly basis, in compliance with the headquarters’ high-level guidance.
• Analyze the ticket and escalate the ticket to the 2nd-level technical team if the ticket is out of the 1st Helpdesk scope.
• Work closely with other IT teams, including but not limited to architecture design, technical experts, application development and call center teams.
• Provide users with optimal IT service solutions.
• Assist the Site SDM to support the site IT Infra tasks, including the IT infra Operation and infra Project base works, and deliver high-quality IT service to local site end-users.

Skills: IT Helpdesk Support, Incident Management, Ticket Analysis, System Maintenance, Data Center Operations, Technical Escalation, Team Collaboration, Service Optimization

• Study and analyze user requirements, prepare detailed functional specifications and related documents by engaging internal stakeholders to meet the project timeline.
• Prepare project documentation conforming to standards and procedures.
• Liaise with the Offshore development team.
• Deliver system according to specification, track and monitor tasks assigned to the team in meeting project schedule, quality and within project budget.
• Perform and prepare test strategy, test planning, design, execution and management of test program and problem resolution.
• Execute extensive functional and integration testing.
• Support user acceptance testing such as problem resolution, tracking, escalation and closure.
• Execute implementation activities and support post-implementation.

Skills: Requirements Analysis, Documentation Preparation, Team Coordination, Project Tracking, Test Management, Functional Testing, User Support, Implementation Execution

• Prioritize the team backlog to streamline the execution of program priorities.
• Make design decisions that maintain the conceptual and technical integrity of features or components for the team.
• Participate in preparation and planning activities for Sprints.
• Create/define stories and acceptance criteria necessary to ensure the success of a project/task.
• Responsible for maintaining and updating user stories with all relevant information.
• Work directly with business stakeholders to communicate changes in requirements and/or scope to the development team.
• Coordinate with Product owners supporting downstream systems associated with Cloud Framework to ensure alignment of requirements for larger features and functionality.
• Act as the primary contact and resource for presentation of design, story detail, and priorities to teams external to ours.

Skills: Backlog Management, Design Integrity, Sprint Planning, Story Creation, Requirement Communication, Stakeholder Coordination, Product Alignment, Cross-Team Collaboration

• Support the Commercial Team, where systems are mainly built with Salesforce technology.
• Support Customer Care that is using multiple technologies, enabling the productivity of call center agents.
• Join the Platform operations team that is handling day-to-day platform monitoring, maintenance, and controls for all live systems.
• Actively build and maintain close collaboration with stakeholders from Commercial and Digital departments to stay up to date with the business needs.
• Understand the business processes and technical areas, execute the deployment and localization of global system solutions, or participate in the development of local differentiating capabilities.
• Translate new business requirements into user stories/specifications.
• Make sure that the global product team or developers understand the requirements.
• Coordinate the 3rd party development teams, validate the developments, design and perform integration testing vs. requirements, and prepare the deployment.
• Participate and have the opportunity to lead projects providing the best B2B/B2C systems solutions using Agile principles.
• Ensure reliable and efficient operation of deployed system solutions and related processes.
• Adapt and monitor KPIs and SLAs for the system performance, fault tolerance and optimized system availability.
• Build expertise while cooperating with professionals across the global organization of Philip Morris International.

Skills: Salesforce Support, Customer Care, Platform Operations, Stakeholder Collaboration, Business Analysis, Requirement Translation, Integration Testing, System Optimization

• Conduct Service Desk Support duties by responding to support requests in a timely manner.
• Provide remote and on-site assistance.
• Escalate trouble tickets to internal and outsourced engineers.
• Implement a standard configuration across the enterprise, ensuring all PCs, Terminals and Printers are properly configured and functioning.
• Coordinate with hardware vendors on larger system configuration changes, installation and upgrades.
• Coordinate with service vendors on changes or required maintenance on all telecommunication-related items.
• Utilize IT Enterprise Systems such as Active Management, SharePoint services and other Administrator tools to support end users in a Citrix and XenDesktop environment.
• Handle various IT projects, such as system inventory, staff moves, and new office/site setups.
• Perform selected Systems Administrator duties with direction from the IT Manager and/or Sr. System Administrator and independently.
• Responsible for troubleshooting key Management Information Systems, including EDR, EHR, Pharmacy, etc., in coordination with the IT Team.

Skills: Service Desk Support, Remote Assistance, Ticket Escalation, System Configuration, Vendor Coordination, Enterprise Systems, Project Management, System Troubleshooting

• Elicit and document high-level functional requirements from stakeholders and submit them for development.
• Assist in the translation and hand-off of those requirements to the technical team.
• Provide guidance and input on the direction, scope and feasibility of enterprise technical solutions.
• Assist with the creation of Business Case Analysis for proposed IT solutions.
• Support the triage and development of health IT solutions (mobile, web, EHR).
• Participate in overall program planning, vision and brainstorming.
• Logistic and coordinate with stakeholders and Subject Matter Experts (SMEs).
• Support government customers in a variety of tasks, utilizing critical thinking and analysis skills.
• Organize and attend stakeholder work groups, providing Health IT input.
• Assist in the development of executive-level briefs and enterprise policy documents.
• Make suggestions to improve program/project efficiencies and processes.

Skills: Requirements Gathering, Technical Translation, Solution Feasibility, Business Analysis, Health IT Support, Program Planning, Stakeholder Coordination, Process Improvement

• Build and sustain strong working relationships with senior management and all stakeholders.
• Ensure the IT service priorities and needs are met through the effective use of technology.
• Identify and recommend technology opportunities and innovations to Heads of Department/Senior Management to support business improvements.
• Work closely with the various departments to identify individual departmental IT requirements.
• Act as first-level support, attempting to resolve all logged issues at initial user contact.
• Develop full knowledge of all Information Systems and other IT systems.
• Assist in the resolution of emergency issues that occur outside normal working hours.
• Participate in scheduled system maintenance outside of normal working hours, for which time in lieu will be granted.
• Hold the position of local Data Protection Representative, and appropriate training for the same will be provided.

Skills: Stakeholder Management, IT Service Delivery, Technology Innovation, Requirements Identification, User Support, System Knowledge, Issue Resolution, Data Protection

• Analyze business functions, gathering data and evaluating solutions.
• Maintain and troubleshoot business applications and servers.
• Analyze, organize requirements of data mapping, diagrams and flowchart development.
• Translate highly technical specifications into clear terms and communicate them to the team.
• Responsible for system monitoring and reporting and issues that arise.
• Help Desk service, end-user support and troubleshooting any issues within a reasonable time frame.
• Research of emerging projects and documentation of solutions.
• Work with vendors for procurement and new system upgrades and implementation and installation of new software/hardware.
• Coordinate and perform desktop repairs, installation, and upgrades.
• Backup, disaster recovery, security support.
• Support processes and activities related to Information Technology General Controls (ITGC).
• Train users on hardware/software.

Skills: Business Analysis, Application Support, Data Mapping, System Monitoring, Help Desk, Vendor Management, Hardware Maintenance, Security Support

• Develop relationships with technical and business partners.
• Understand current and emerging business, technical needs and reduce systems maintenance costs.
• Review test requirements, plan and execute quality assurance to ensure the delivery of error-free products.
• Project management, including planning, designing, testing, and documenting complex system enhancements or new systems according to specifications and company standards.
• Document business requirements and prepare functional specifications.
• Ensure correct completion of UAT documentation.
• Follow up on implementations and change management, leveraging the Application delivery team.
• Provide strategic advice on using existing applications to improve team collaboration and productivity.
• Respect the deadlines and budget.
• Investigate and recommend improvements to existing systems and operational methods to provide integration and standardization.
• Create a customer/employee-centric organization with agile service management.
• Create a culture of innovation that harnesses the creativity of partners.
• Observe and understand the needs, developing fast experiments and prototypes.
• Actively support the Communication and Sustainability roadmap and future landscape definition.

Skills: Partner Relations, Business Analysis, Quality Assurance, Project Management, Requirement Documentation, Change Management, Strategic Advisory, Innovation Development

• Work with key stakeholders within all business functions to align technology solutions with business strategies.
• Gather requirements from business units and translate those to programmers and developers.
• Create and design various business specification documentation, including user stories, process flows, business requirements and other information or processes needed to describe the operational objectives requirements.
• Create and design technical specification documentation, including detailed technical process flows, technical requirements, traceability matrix for releases and other information needed to describe required system changes for development, QA, and other units.
• Create presentations, user guides, job aids and hold brown bag sessions for projects.
• Work on multiple projects as a project team member.
• Work with product owners and other development team members to determine new features and user stories needed in the new or revised application.
• Develop queries and analyze data to produce reports.

Skills: Stakeholder Alignment, Requirement Gathering, Specification Documentation, Technical Writing, Training Support, Project Collaboration, Feature Development, Data Analysis

• Maintain the correct functionality of servers.
• Keep the network with as few possible disconnections and in optimal configurations.
• Create and modify Virtual Servers.
• Maintain correct functionality of DNS, DHCP, File and Printer servers.
• Monitor the network and servers using monitoring tools.
• Work closely with the Global Network team to adapt any changes on-site to the Global Network.
• Participate in Internal or External Audits that need support from the IT department.
• Plan the updates of servers.
• Troubleshoot network problems like speed, disconnection, or planning of new areas.
• Maintain the Wireless Network at optimal performance.

Skills: Server Maintenance, Network Management, Virtualization, DNS/DHCP Administration, System Monitoring, Global Collaboration, Audit Support, Network Troubleshooting

• Provide remote help desk/IT administration support.
• Train end users on various software and hardware.
• Deploy new hire laptops and configure user permissions.
• Resolve issues requiring quick and clear communication.
• Manage shipping and receiving of products.
• Assist users with software programs and adjusting settings on existing software.
• Estimate, plan, manage, report progress and complete all his/her own tasks.
• Collaborate closely with all the other members of the team.
• Take shared responsibility for the overall efforts and commitments of the team.
• Own the quality of the tasks that he/she produces.
• Interact with the ecosystem (final users, customers, stakeholders, Product Owners, Managers) to clarify any of the requirements.

Skills: Remote Support, User Training, Device Deployment, Issue Resolution, Inventory Management, Software Assistance, Task Management, Team Collaboration

• Create a roadmap of dashboards, validate with all stakeholders, and execute accordingly.
• Work as an IT business partner to support the business in leveraging analytics technology across the region as a competitive advantage.
• Generate solutions able to provide immediate insight by transforming data into visually engaging, interactive views in dashboards.
• Design a data visualization platform to simplify data analysis and remove unnecessary complications, focusing on what matters most is finding the real value in data.
• Perform the interface of IT with its internal and external customers, identifying and proposing improvements in their work processes in a proactive way, enabling the continuity of operations, faster decisions, and reducing efforts to provide information.
• Embrace the analytics journey in BRF.
• Support of the corporate infrastructure.
• Collaborate team, implement system specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security.
• Contribute as an infrastructure team member to implement and execute state-of-the-art operational and project solutions.
• Responsible for team contributor for the corporate IT incident, problem, and change management processes.

Skills: Dashboard Development, Data Visualization, Business Partnership, Process Improvement, Analytics Enablement, Infrastructure Support, System Implementation, IT Operations

• Monitor and evaluation coordination.
• Ensure relevant and timely Monitoring and Evaluation information is provided in user-friendly formats to key stakeholders, including beneficiary communities, CARE senior management and donors.
• Provide training and mentoring for CO staff.
• Act as a focal point to organize and manage monitoring reviews, evaluations and/or After-Action Reviews (AARs).
• Provide temporary support to the CO to establish baselines and set up Monitoring and Evaluation systems suited to the operating context.
• Responsible for Python Scripting.
• Manage projects for the implementation of the IT application system.
• Analyze and develop application systems to support business operations.
• Provide first-level system support and helpdesk service for application users.
• Administer and ensure IT Business Application Systems are functioning at an optimal level.
• Perform periodic system maintenance and propose and plan for Application upgrades.

Skills: Monitoring Coordination, Data Reporting, Staff Training, Evaluation Management, System Development, Python Scripting, Application Support, System Maintenance

• Keep track of the backup jobs and system health statuses.
• Manage and troubleshoot MS 365.
• Act as the main point of contact for vendors in Japan.
• Manage inventory and purchasing plans for IT equipment.
• Utilize the helpdesk system to deliver L1 and L2 support to users.
• Ensure timely completion of assigned projects.
• Work with the project team, creating the reporting infrastructure and dashboards for a new product.
• Develop SQL queries, retrieve data and develop the metrics reports.
• Provide analysis to highlight performance and track and analyze key performance indicators, identifying areas for improvement.
• Draw data-based insights, even with limited information and changing constraints.
• Identify areas of improvement and lead projects related implementation of these recommendations.

Skills: Backup Monitoring, MS365 Administration, Vendor Management, Inventory Planning, Helpdesk Support, Project Execution, Data Reporting, Performance Analysis

• Actively participate in the analysis and implementation of the IT projects.
• Define functional requirements, use cases and detailed development specifications.
• Develop the application's functionalities.
• Ensure the testing and maintenance of the developed applications and functionalities.
• Provide support and assistance to existing ERP users.
• Responsible for customer service.
• Answer customers' calls and handle communication channels such as chat, phone, or e-mail.
• Propose solutions aimed at solving the problem.
• Handle problems in the second line of support.
• Create documentation related to the workstation.
• Honest performance of assigned duties.

Skills: IT Project Support, Requirement Definition, Application Development, Software Testing, ERP Assistance, Customer Service, Problem Solving, Documentation Creation

• Excellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.
• Experience as a 3rd-tier IT Support Engineer.
• Ability to write concise and clear Wiki articles.
• Good time management skills.
• Understanding of network fundamentals.
• Able to describe the operation of the TCP/IP protocol in general.
• Able to explain the operation of wired and wireless Ethernet networks.
• Experience administering a user directory service in Google Workspace and Azure Active Directory.

Qualifications: BS in Computer Science with 6 years of Experience

• Windows Autopilot configuration and operation knowledge and experience.
• Windows Intune deployment, operation and maintenance experience.
• Must have PowerShell scripting knowledge.
• Able to recognize the emotions of others and find an optimal communication strategy to get past emotions to the substance of the matter.
• Ability to self-educate on technical subjects, such as programming languages, software packages and service processes.
• Ability to choose the right tool for the job, balance complexity/effort/cost to the outcome.
• Able to Windows hands-on, administration of Windows 10 Enterprise OS, Azure AD and Intune.
• Experience with the deployment of Windows 11 Enterprise, preferably including on the Apple Silicon (ARM) platform.

Qualifications: BA in Information Systems Management with 5 years of Experience

• Ability to communicate directly and also remotely.
• Experience in collecting/structuring business requirements (supply, sales, production and inventory management).
• Able to design business processes.
• Enthusiastic, creative, with a desire to innovate and improve.
• Able to be flexible in handling changes.
• Experience with ERP systems (Dynamics Ax/Nav).
• Basic or intermediate Knowledge of SQL, C#/X++.
• Knowledge of HTML, JavaScript.
• Must have an intermediate English level.

Qualifications: BS in Data Analytics with 3 years of Experience

• Experience Microsoft Office.
• Ability to Create/Modify Group Policies.
• Microsoft Endpoint Manager.
• Experience with Agile toolsets, Jira, or similar.
• Able to use Audio Visual/Conferencing technologies.
• Able to display strong project management skills, completing assignments in a timely fashion.
• Highly self-motivated, able to work with a team but also self-sufficient.
• Ability to quickly analyze situations, identify problems, and provide solutions.
• Able to pay keen attention to detail.
• Strong interpersonal and oral communication skills.

Qualifications: BA in Business Information Technology with 4 years of Experience

• Ability to develop in OOP (such as Java and C#).
• Ability to design and implement effective, efficient, maintainable, and secure technical solutions.
• Ability to assess requirements and advise management and internal staff.
• Ability to diagnose problems and identify solutions.
• Ability to provide documentation and other materials needed to support other staff.
• Ability to work independently and as part of a team.
• Strong command of SQL.
• Experience with ASP, .NET.
• Must have experience with DotNetNuke.

Qualifications: BS in Software Engineering with 5 years of Experience

• Ability to communicate ideas in both technical and user-friendly language.
• Knowledge of office standard software and business process applications.
• Able to do hands-on hardware troubleshooting.
• Excellent analytical and problem-solving skills.
• Familiar with computer hardware, including desktops, laptops, Tablets, smartphones, PC components, and peripherals.
• Familiar with core software applications, including but not limited to Microsoft Office, Microsoft Windows 7 and 10, Microsoft Lync, Visio, Microsoft Project, Adobe, McAfee, and McAfee endpoint encryption.
• Working knowledge of network and PC operating systems.
• Working knowledge of current network hardware, protocols, and standards.
• Working knowledge of MS Teams.

Qualifications: BA in Management Information Systems with 3 years of Experience

• IT/administrative support experience.
• Excellent problem-solving, critical thinking, and analytical skills.
• Able to quickly learn, a self-starter who has great attention to detail and, ability to recognize and prioritize critical issues.
• Excellent verbal and written communication skills.
• Effective time management skills.
• Experience with AV and MDM management.
• Start-up and remote experience.
• Must ensure that SLA’s are met with timely resolutions.

Qualifications: BS in Cybersecurity with 2 years of Experience

• Experience in a similar role within a technology-driven organization.
• Experience in communicating with business stakeholders of all levels.
• Knowledge of the e-commerce market.
• Good interpersonal and communication skills in English and Dutch.
• Strong problem-solving and analytical skills.
• Able to work 32-40 hours per week.
• Able to work in the Netherlands without visa sponsorship.
• Personal and professional development within a fast-growing company with international plans and ambitions.
• Able to work in a modern office next to Leiden Central Station, with views across the city, or of course, from home.
• Able to work with the latest technologies, business models and tools.

Qualifications: BA in Digital Transformation and Innovation with 3 years of Experience

• Basic knowledge of programming languages is order to comprehend reading code and basic functions.
• Able to familiarize with JIRA and Confluence.
• Basic SQL knowledge to run queries for reporting.
• Tableau or other reporting tool experience.
• PingFederate or related IAM/Authentication/Authorization experience.
• Must have project management skills in order to handle diverse projects, often simultaneously, and meet aggressive deadlines.
• Ability to solve technical problems/processes and understand complex details.
• Ability to increase operating efficiency by producing high-quality technical solutions.
• Must have A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.

Qualifications: BS in Network and Systems Administration with 4 years of Experience

• Must have any certifications in SAP Cloud Platform or BizTalk.
• Knowledge and experience in the design and development of data integration solutions using a formal SDLC methodology.
• Experience in SAP Cloud Platform technologies,  API Management (SCP-APIM) and SAP Cloud Integrations (SCP-PI).
• Experience in scripting languages (Groovy Script, JavaScript, Java).
• Integration experience with SAP.
• Experience in Microsoft BizTalk Server 2020, Azure DevOps, and working with WCF adapters.
• Experience in C#, .NET, XML, XSLT, Web Services, WCF, TFS, SharePoint, SQL Server, and Oracle.
• Must have communication and interpersonal skills.

Qualifications: BA in Technology Management with 5 years of Experience

• Knowledge of moderately complex programming, system design, and analysis principles, and general business operations.
• Knowledge of specific or multiple products and tools.
• Technical knowledge of software and hardware selection, implementation and testing methodology, client/server application development, architecture, database connectivity and database design methodology.
• Knowledge of manufacturing and support organizations, business and workflow processes, and quality methods.
• Knowledge of and ability to apply continuous improvement techniques to information technology and related areas.
• Knowledge of project management standards, methods and techniques.
• Ability to work within general work objectives regarding projects and team goals.
• Ability to communicate effectively with users, project teams, and management.
• Ability to work on a variety of problems of moderate scope and complexity where analysis of the situation or data requires thorough identification of factors and analysis of impact.
• Ability to read, analyze, and interpret business periodicals and detailed technical manuals and procedures.
• Ability to respond to significant inquiries from users.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

Qualifications: BS in Computer Science with 6 years of Experience

• Strong ability to develop business relationships and communicate effectively with the user community, peers and supervisors.
• Excellent organizational skills.
• Excellent and proven problem-solving and decision-making skills.
• Basic knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices.
• Ability to identify problems and fixes.
• Knowledge of standard business applications (ie, Microsoft Excel, Outlook, Word).
• Possesses basic knowledge of computer hardware and software operations and capabilities.
• General knowledge of computer application troubleshooting.
• Knowledge of clinical laboratory information technology department standards and policies.

Qualifications: BA in Information Technology Management with 3 years of Experience

• Basic knowledge of processes and resources required to perform analytical and technical tasks.
• Able to work effectively with others to accomplish goals.
• Ability to use data and logic to quickly find solutions to difficult challenges.
• Able to adhere to schedules and agendas and respect others' time.
• Able to adjust effectively to new work demands, processes, structures and cultures.
• Basic knowledge of system development methodology, project management, system architecture and analytical/problem-solving skills.
• Must be able to balance high-quality standards with schedule pressures and a demanding environment.
• Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.

Qualifications: BS in Information Systems with 2 years of Experience

• Excellent computer support skills, including current Windows and Mac OS X and a good understanding of workstation and file server operations, maintenance, and repair.
• Experience installing, upgrading, maintaining, and troubleshooting Red Hat Enterprise Linux, CentOS, Ubuntu, Fedora, and other distributions of Linux.
• Strong experience with Linux command line, including OS configuration, software installation and configuration, domain binding, and writing custom scripts.
• Knowledge of local area networks and communication fundamentals, including Microsoft Active Directory, Citrix presentation environment, database basic troubleshooting, not limited to server-based connectivity issues.
• Understanding and basic knowledge of workstation remote management and software distribution.
• Excellent team skills, strong customer service focus, and positive personal behavior characteristics.
• Excellent oral and written communication skills with a customer service focus.
• Excellent technical documentation skills.

Qualifications: BA in Business Analytics with 6 years of Experience

• Experience as a Database Administrator or a relatable experience.
• General knowledge of Microsoft SQL administration for On-Premise and/or Azure.
• Must have Data Management and Analytics or Azure Database Administrator or similar.
• Strong oral and written communication skills.
• Strong organizational, problem-solving, and planning skills with the ability to set priorities.
• Must have general banking knowledge.
• Able to arrive at work on time, work on site and have regular work attendance.
• Able to multitask and manage work in a fast-paced atmosphere.
• Able to work outside of normal business hours.
• Able to work cooperatively with other co-workers regardless of personality, presence, or communication style.
• Able to provide cordial customer service regardless of customer personality, presence, or communication style.
• Willingness to take advantage of opportunities to be involved in community and charitable organizations.

Qualifications: BS in Data Science with 4 years of Experience

• Experience supporting and implementing large-scale IT solutions.
• Experience preferably in the Life science industry.
• In-depth experience in configuring and supporting the Oracle Argus Safety system.
• Experience supporting Axway and psiXchange.
• Able to familiarize with GxP and ICH regulations and 21CFR, Part 11.
• Demonstrated technical understanding of application architecture to include application servers, web servers, configuration files, relational databases, SQL and reporting applications.
• Proven knowledge of IT solutions and application management through various product cycles and business environments.
• Ability to prioritize and quickly adapt to changing situations.
• Strong interpersonal skills, with a high degree of self-motivation and ability to work independently.

Qualifications: BA in Management Information Systems with 6 years of Experience

• Must be self-motivated and self-directed with the ability to work in a fast-moving environment.
• Excellent knowledge of English and good communication skills to discuss end-user requests.
• Must have excellent customer service skills for over-the-phone and in-person issue resolution.
• Ability to independently install and support VoIP phone systems, both hardware-based devices as well as softphones.
• Technical proficiency with the administration of Microsoft-based corporate environments.
• Must have experience with Windows Server administration, including Active Directory management.
• Comprehensive knowledge and hands-on experience of Linux (Ubuntu and CentOS).
• Ability to design, install and support server and desktop virtualization environments built on VMware ESX/i and Microsoft Hyper-V.
• Experience with remote access tools like ZOHO Assist, LogMeIn, etc.
• Able to familiarize with Microsoft SQL Server, MySQL, or SSRS.
• Experience with cloud service platforms like AWS, Azure, or Oracle Cloud Infrastructure.

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience as an IT Support Engineer or similar role.
• Experience with the deployment and support of any software products.
• Proficiency with Mac OS, experience working in a large company that had 1,000s of Macs, experience operating Jamf.
• Experience operating antivirus software.
• Experience with incident management (ticketing) software.
• Experience working as a Tier 2 or 3 Helpdesk agent.
• Exceptional customer service, problem-solving, and organization skills.
• Excellent communication skills and a friendly manner.
• Able to maintain strong attention to detail in high-pressure situations.

Qualifications: BA in Digital Innovation and Technology with 5 years of Experience

• Must be dependable, reliable, and able to work independently or as a member of a team.
• Self-starter that thrives in a fast-paced and unpredictable work environment.
• Strong problem-solving abilities, initiative, and ability to thrive under pressure.
• Prior experience supporting Apple devices and managing them with Jamf, Apple-certified.
• Understanding of network principles.
• Excellent interpersonal and communication skills.
• Experience in an IT Systems Administrator or comparable position.
• Must have Current CompTIA A+ and Network+.
• Experience in IT Systems Administration or a comparable position.
• Must have CompTIA Security+ Certification.
• Department of Defense IT Systems/Contract experience.

Qualifications: BA in Computer Information Systems with 6 years of Experience

• Hands-on experience in AWS CLI troubleshooting.
• Hands-on knowledge in Server administration.
• Knowledge of the Unix System Operating System.
• Experience Scripting-PowerShell, Python, VB Script, etc.
• Knowledge of cloud native tools.
• Knowledge Application modernization/migration through Jenkins, CFT, Service catalogue and various other deployment methods.
• Experience in risk management and/or information technology roles.
• Experience with security and compliance audits such as ISO 27001, SOX, or SOC2.
• Exceptional ability to formulate compliance policies, procedures, security questionnaires and related.

Qualifications: BS in Cybersecurity with 7 years of Experience