• Provide support to users of Yamaha Motor Group companies on Yamaha’s internally developed business applications. 
• Acts as the intermediary between end users and the IT support organization.
• Match business requirements with Yamaha’s business applications by either defining new functionality or using existing functionality within these applications
• Implement new or changed functionality, including user education and training and documentation
• Assist the application support help desk with in-depth business and application knowledge
• Pro-actively address and initiate applications improvements in order to simplify, streamline and standardise business procedures
• Management, and support for all business applications, excluding SAP.
• Approved platforms as well as legacy applications from acquisitions and mergers.
• Create and update documentation for application and systems configurations to provide support for helpdesk resolution.
• Application and database development and programming to connect and expose data from multiple application sources.
• Assist in the execution of software projects, through discovery, implementation, conversion, upgrade and maintenance projects 

Skills: Business Application Support, Requirements Analysis and Solution Design, Implementation and Training, Application Knowledge and Help Desk Support, Application Management, Documentation and Reporting, Database Development and Programming, Project Execution

• Gather user requirements and perform analysis, design, and development of databases and application programs.
• Perform as system administrator for key systems as assigned, including intranet portal, workflow automation, and document imaging.
• Manage small to medium-sized IT development projects.
• Partner with business clients to define and implement workflows that take advantage of automation and document imaging solutions.
• Assist in the selection of IT solutions to be used by Foundation staff.
• Maintain security of assigned systems, and support information protection initiatives.
• Develop training materials and documentation.
• Maintain contact with vendors to assist support activities.
• Execute and verify solution deliverables i.e. development, access rights, User Acceptance Result (UAT) signoff, Training Manuals prior to Production deployment.
• Execute and verify solution setups in the Production environment i.e. User Account, Permission, and Prerequisite Master Data prior to business use
• Attend and escalate in the event of major incidents

Skills: Database Development and Analysis, System Administration, Project Management, Workflow Automation and Document Imaging, IT Solutions Selection, Information Security, Training and Documentation, Vendor Relations

• Identify and validate business requirements to ensure full understanding of the business/ statutory/ compliance needs
• Perform solution design on how to address the business needs i.e. functionality, reporting and access right requirement via the system
• Prepare and review technical specifications according to the approved solution design
• Prepare and review the system environment to accommodate the new system
• Execute and verify solution deliverables i.e. development, access rights, User Acceptance Result (UAT) signoff, Training Manuals prior to Production deployment.
• Execute and verify solution setups in Production environment i.e. User Account, Permission and Prerequisite Master Data prior to business use
• Attend and escalate in the event of major incidents
• Install, maintain, document and configure products at an administrator level to support business activity.
• Create or specify and maintain custom interfaces between different internal and external systems, where applicable, by writing clean, maintainable, well-tested code.
• Collaborate with team to define and estimate tasks to satisfy the business's requirements.
• Manage vendor relationship relating to product and problem management.
• Research and present to the team on new product features, latest / emerging technology and identify opportunities for business application.
• Investigate and provide solutions to errors reported with existing systems.

Skills: Business Requirements Analysis, Solution Design, Technical Specification Development, System Environment Preparation, Solution Deliverables Execution, Production Environment Setups, Incident Management, System Administration and Configuration

• Provide details of previous ITSM/CSM experience, application production support to business units
• Assist with the analysis of business requirements and participate in functional analysis
• Manage and coordinate software changes and release management
• Develop program specifications and code programs to agreed standards
• Test and debug programs, and ensure that necessary changes are implemented and documented
• Assist in user training and user acceptance testing, develop application documentation and user guides
• Provide user support during user acceptance test and post implementation
• Identify and validate business requirements to ensure full understanding of the business/ statutory/ compliance needs
• Perform solution design on how to address the business needs i.e. functionality, reporting and access right requirement via the system
• Prepare and review technical specifications according to the approved solution design
• Prepare and review the system environment to accommodate the new system

Skills: ITSM/CSM Experience, Business Requirement Analysis, Software Changes and Release Management, Program Specification and Coding, Testing and Debugging, User Training and UAT Support, Documentation and User Guides, Solution Design and Technical Specifications

• Support escalated incidents for radiology information systems, including but not limited to, HL7 integration, DICOM, networking, and diagnostic imaging workstations
• Work directly with customers, including radiologists, site IT departments and internal personnel
• Provide internal and client facing support for Experity applications. 
• Maintain and support all internal Experity applications
• Supports a wide range of hardware including PCs, peripherals, and IP phones
• Work with internal users and contractors to organize, schedule, and facilitate system upgrades and improvements
• Ensures timely response to customer issues, escalate and coordinate system issues
• Check logs daily as well as work through daily/weekly/monthly checklists for routine maintenance on PCs, peripherals, and servers
• Develop process improvements, roadmap application enhancements
• Work with users at all levels in the organization
• Perform application troubleshooting and use appropriate resources to deliver solutions
• Conduct interviews with end-users and perform analysis in order to create business requirements for improvements/projects.
• Develop requirements and supporting technical documentation
• Champion end user requirements and issues through the information technology teams

Skills: Radiology Information Systems Support, Customer Relationship Management, Application Support, Hardware Support, System Upgrades and Improvements, Timely Issue Resolution, Routine Maintenance, Process Improvement and Documentation

• Provide support to E&M business processes using system administration tools within the IT systems
• Lead system upgrades and patches by working closely with the relevant suppliers, key super users and IT service delivery teams
• Lead small E&M IT projects and be the subject matter expert for E&M IT systems on other projects
• Escalate major issues within the E&M Technology domain to the Technology Manager and Service Delivery teams
• Identify opportunities to leverage wider technology applications across other operations teams
• Configure and administer user access rights and settings
• Liaise with and manage internal and third-party hosting and support teams
• Manage and resolve day to day business queries and issues
• Fundamental in enabling E&M to utilize IT systems and technology to improve safety, efficiency and deliver operational excellence
• Provides technical support to E&M business processes and projects for several IT systems, such as AMOS, Airbus Skywise, Aerogility, Airnav
• A detailed understanding of the team’s technology and application functionality
• Ensure that problems and issues with the IT systems are logged and actioned in an efficient and timely manner
• Liaise with the team’s IT suppliers, internal and external, to ensure maintain an effective service provision to E&M
• Advocate and communicate relevant enhancements and opportunities for technology to improve E&M

Skills: System Administration, Project Leadership, Issue Escalation and Resolution, Technology Integration, User Access Management, Vendor and Hosting Management, Technical Support, Communication and Advocacy

• Knowledge of office applications and project management tools (MS Office, MS Project, Workfront, etc.)
• Experience with videoconferencing Virtual Care platforms preferred such as Vidyo, Teladoc, Zoom, Microsoft Teams
• Strong problem-solving skills, strong time management skills.
• Comfortable in a matrixed work setting, flexibility and a willingness to perform a variety of tasks
• Familiarity with Six SIGMA/ ITIL and Agile/scrum methodologies, application management, databases, medical information platforms (EHRs, DiCom, Remote patient monitoring, etc.)
• Previous experience in an Application Support/Development role
• Experience of Application Life Cycle Management within a large organisation
• Experience in developing and maintaining business applications including digital forms, in clinical or healthcare IS setting
• Experience with programming languages in particular HTML, CSS, JavaScript (including bootstrap) and PHP.
• Experience with API technologies such as SOAP and REST, SQL.
• Working knowledge of windows server administration, terminal services, virtual environment and network topologies to improve Application development.
• Understanding of ICT security standards and data protection considerations related to application development.

Qualifications: BS in Computer Science or Computer Engineering with 3 years of Experience

• Experience in application support, system analysis, and administration
• Experience with scheduling and/or operations management applications
• Experience in enterprise system and/or application administration
• Experience with HASTUS or other transit scheduling and operations management applications (ex: Trapeze FX) strongly preferred
• Demonstrated experience with ServiceNow or similar service management/ticketing system
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
• Ability to build relationships, being able to show compassion, sensitivity and have a sense of humor.
• Excellent communication skills, both written and verbal.
• Ability to work flexible or non-standard work hours, keen and enthusiastic to learn.
• Critical thinking, be able to break down large environments and issues into the most important items and collaborate on a plan to resolve issues.
• Self-motivated, highly enthusiastic and influential amongst peers.
• Must be a strong team player and comfortable in communicating with new people in other areas of the business to deliver the team’s objectives.

Qualifications: BS in Information Technology or Information Systems with 4 years of Experience

• Experience in defining and developing high-volume, horizontally scalable architectures.
• Experience evaluating new technologies for their appropriateness to proposed solutions, including assessing their strategic and/or tactical benefit.
• Capable of defining/implementing both business and operational performance metrics into the application solutions
• Experience working with structured data formats (e.g. XML, and JSON).
• Experience working with C#, .Net, SQL Server, Redis, RESTful web services, .Net CORE and XSLT.
• Experience working with projects requiring compliance with state and federal regulations.
• Must have good communication skills, strong problem solving skills.
• Must be able to gather and assimilate information, adapt and prioritize.
• Must be able to think strategically and evaluate options in the short, medium and long term.
• Must be able to think ahead and anticipate problems, issues and solutions.
• Must be a US Citizen, a solid understanding of Student Loan servicing

Qualifications: BS in Software Engineering with 2 years of Experience

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Understanding of business processes and requirements as related to the assigned (clinical or business) environment.
• Ability to support large scale clinical and ancillary systems
• Familiar with current database and operating systems for assigned applications
• Technical skills to support multiple applications, demonstrated project management skills.
• Intermediate level competency in multiple applications or areas of clinical workflow.
• Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology

Qualifications: BS in Business Information Systems with 3 years of Experience

• Must have experience in JAVA, .NET and good to have Endur experience.
• Intermediate/Expert level of experience in successfully providing application support/development in a corporate setting
• Full life cycle development experience in a project development role
• Experience in supporting a diverse application landscape, including change management, application testing, data integrity management, patch management and end-user support and training
• Experience designing or changing business critical reports/processes to gain full value from technology solutions
• Power and Energy trading industry experience.
• Understanding of valuation and pricing models as they pertain to energy commodities
• Commodity experience with one or more of the following commodities, Power, Natural Gas, LNG or NGL
• Expert knowledge of one or more development language(s) and tool(s). 
• Must be able to determine and document moderately complex software or system functional specifications. 
• Understands moderately complex internal business processes or functions.

Qualifications: BS in Data Science with 2 years of Experience

• IT experience building and maintaining financial software systems, IT experience with financial system applications.
• In-depth experience with, general ledger, Accounts payable, materials management software.
• Experience providing second and third tier end-user support for the MEDITECH Magic5.66 or C/S applications such as ADM, MRI, BAR, SCH, ABS, MM
• Prior build experience with the following Meditech modules ADM, MRI, BAR, SCH, ABS, MM
• Experience working with MEDITECH Inc. to resolve issues
• General familiarity and competency with interfaces, HL7, ADT etc.
• Strong understanding of general principles of information systems and applications.
• Have proven and strong Customer relationship and technical troubleshooting skills with the ability to build consensus and break down barriers
• Ability to independently research and seek solutions to problems and contribute to improving workflow and process (i.e. strong, demonstrated troubleshooting skills)
• Ability to translate and gain understanding and support of technical functions and terminology with operations and clinical staff.
• Assist in evaluating systems, preparing and analysis of alternatives, and implementing enhancements to existing systems.
• Perform project management activities as well as analysis, design, implementation, education and support of assigned application software.
• Imaginative, with skills in creative reasoning.

Qualifications: BS in Mathematics with 5 years of Experience