Job Summary:

• Responsible for implementation, enhancement, and ongoing support of enterprise applications
• Provides application customization and maintains documentation
• Collaborates with cross functional teams to maintain efficiency, consistency and achieve successful implementation of application
• Provides go-live and post-production functional and technical support
• Administrates applications, monitors utilization, and makes recommendations on application changes/updates
• In partnership with the Service Desk, provides high level support for applications
• Trains end-users in application functionality and advise on best practices
• Provides technical guidance for evaluation of software application
• Creates functional design document and other relevant documents for end users
• Analyze system settings, modify configuration, and update procedures to solve interface problems
• Experience as an Applications Analyst or related role, firm grasp of SQL
• Knowledge of scripting, coding and application software

Skills on Resume:

• Application Implementation (Hard Skills)
• Customization and Documentation (Hard Skills)
• Collaboration (Soft Skills)
• Go-Live and Support (Hard Skills)
• Administration and Monitoring (Hard Skills)
• Support and Partnership (Soft Skills)
• Training and Best Practices (Soft Skills)
• Technical Guidance and Evaluation (Hard Skills)

Job Summary:

• Collaborate with external partners to define and document business requirements
• Work closely with developers on new features and quality assurance efforts
• Gather, cleanse, enrich, and transform data for client needs
• Work within a collaborative Agile team
• Manage personal work output via Jira/Confluence
• Perform problem-solving in cooperation with other IT teams and/or external suppliers
• Deliver application support to users of applications and interfaces in order to ensure optimal use of IT solutions
• Test, implement and maintain software systems and integration between applications
• Perform analyses of business needs for existing or new applications
• Explore and propose possibilities of (new) information technology to improve or innovate business processes
• Ensure continuous improvement of own activities in terms of quality and quantity
• Plan of and report on own activities within the departmental planning

Skills on Resume:

• Development Collaboration (Soft Skills)
• Data Management (Hard Skills)
• Agile Methodology (Soft Skills)
• Project Management Tools (Hard Skills)
• Problem-Solving (Soft Skills)
• Application Support (Hard Skills)
• Software Testing and Maintenance (Hard Skills)
• Business Analysis (Hard Skills)

Job Summary:

• Understanding of medical billing and how charges are entered in PM
• Strong Project Management skills, user/Admin experience with TouchWorks 
• Website configuration and maintenance experience
• Supporting the IT Team to complete projects, learn and support all applications used by staff
• Build schedules, updating billing configurations, take lead on troubleshooting any PM issue
• Working with IT Team Members and vendors on software implementation
• Accurately entering data into program software, adhere to HIPAA regulations and company security policies
• Maintenance of website information, website configuration and maintenance
• Providing Level I support for patients on portal application, handling Level I tickets, end user support for staff
• Provide input on projects during team meetings, optimize and maintain social media presence
• Support of highly available applications with a focus on payment within a holistic application lifecycle management
• Monitoring and optimization of high-availability operations and performance of configuration and customizing activities

Skills on Resume:

• Medical Billing Knowledge (Hard Skills)
• Project Management (Hard Skills)
• Website Configuration and Maintenance (Hard Skills)
• IT Support and Troubleshooting (Hard Skills)
• Software Implementation (Hard Skills)
• Data Entry and Compliance (Hard Skills)
• Level I Support (Hard Skills)
• Team Collaboration and Optimization (Soft Skills)

Job Summary:

• Undertake regular application reviews to ensure that solutions are fit for purpose and easily supportable
• Develop expertise in key business areas and ensure technology fits their needs
• Provide technical expertise to the business on new initiatives and projects 
• Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable
• Manage BAU enhancements and small projects
• Be part of bigger projects, providing SME and provide support with implementation, testing and integration
• Provide expert 2nd and 3rd line support to the Service desk responding to tickets in accordance with agreed SLA’s to ensure customer expectations are met and exceeded
• Investigate and diagnose system faults and errors
• Liaise with the Major Incident Manager and third-party vendors to ensure the quick resolution of any critical incidents
• Act as systems administrator on core systems, ensuring access controls are maintained
• Work closely with third-party vendors to ensure issues are resolved quickly and development roadmaps are known
• Contribute to the communication and quick resolution of major incidents - with the business, major incident manager and vendors

Skills on Resume:

• Application Review and Optimization (Hard Skills)
• Business Expertise Development (Hard Skills)
• Technical Consultation (Hard Skills)
• Process Adherence (Hard Skills)
• Project Management (Hard Skills)
• Technical Support (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Vendor Collaboration (Hard Skills)

Job Summary:

• Attend software user groups and conferences
• Liaise with consultants and contractors providing additional resource 
• Work with other housing associations tech teams to promote and share good practice
• Work closely with the wider ICT group to ensure compliance with security and GDPR
• Submit and represent technical changes to the change board when required
• Creating and maintaining technical documentation for applications
• Understand the impact of any technical changes proposed by the vendor
• Manage cyclical upgrades and database management
• Identify and implement continuous improvements to applications and services
• Develop and maintain a knowledge base of application information
• Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable

Skills on Resume:

• Networking and Relationship Building (Soft Skills)
• Compliance and Security (Hard Skills)
• Documentation (Hard Skills)
• Change Management (Soft Skills)
• Technical Understanding (Hard Skills)
• Project Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Knowledge Management (Soft Skills)

Job Summary:

• Support NAFTA Sites IS teams and Finance Key Users in SAP FI Modules.
• Manage escalation process with external support and Valeo Core team on these subjects.
• Deploy standard business processes and applications within sites and shared services.
• Support COFIDI application (Electronic Invoice for Customers and Suppliers).
• While managed in Mexico, functional support for Valeo Services and any temporal new acquisitions.
• Analyse, test and validate new evolution or application changes with CIP Manager.
• Exchange and capitalize best practices with others business analysts.
• Participate to Compass usage audits and analysis, backup of Controlling IS Analyst.
• Participate and coordinate to new project implementation on Finance topics.
• Participate in the new project implementation and upgrades on Fiscal Mexican application.
• Ensure functional and technical coherence between Group standards and local implementation.
• Identify, collect, specify, promote possible improvements in the usage of the compass application and Fiscal Mexican application.

Skills on Resume:

• SAP FI Module Expertise (Hard Skills)
• Escalation Management (Soft Skills)
• Business Process Deployment (Hard Skills)
• COFIDI Application Support (Hard Skills)
• Functional Support for Valeo Services (Hard Skills)
• Testing and Validation (Hard Skills)
• Best Practice Sharing (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary:

• Engage with colleagues, understand their ways of working providing solutions to business issues
• Work closely with colleagues on the development team to ensure vigorous testing of any new releases or enhancements, because of this need to be abreast of these developments and a thought leader in the collaboration application space.
• Imaginative and innovative to find ways of engaging with users, evangelising chosen toolset, and understanding what colleagues really think about what do to ensure that can improve user experience and knowledge of service provide.
• Work closely as part of a team and will be empowered to feed back to the delivery team as well as management, using experience of business issues and relationships with colleagues and users to influence the development roadmap
• Delivery and support in this area cannot be one-way, and it will be important that work closely with the delivery team.
• Manage time and priority deadlines carefully across a number of different support requirements
• Be supported in this area, and these requirements must be balanced with the core mission of the team: providing exceptional, business-focused support and enablement across the collaboration space.
• Problem analysis and solving in close cooperation with international suppliers
• Networking with internal teams to share best practices and increase knowledge sharing

Skills on Resume:

• Interpersonal Skills (Soft Skills)
• Industry Knowledge (Hard Skills)
• Innovative Thinking (Soft Skills)
• Team Collaboration (Soft Skills)
• Time Management (Soft Skills)
• Communication Skills (Soft Skills)
• Problem Analysis and Solving (Hard Skills)
• Networking and Knowledge Sharing (Soft Skills)

Job Summary:

• Senior responsibility for requirements gathering and analysis of new functionality in projects
• Responsible for the documentation of the new software changes and new business processes
• Senior testing of IT retail business application changes including the design and execution of repeatable test scripts
• Work closely with project stakeholders of all levels
• Manage new system releases including monitoring of system changes, issue reporting and issue resolution
• Contribute to IT governance including the management of change requests in the IT retail business applications space and the creation /execution of repeatable project and support processes
• Create and maintain user support documentation
• Training of users in new functionality and the creation of training material
• Maintain a close working relationship with 3rd party software vendors
• Senior analysis in the support of business applications including in critical incidents
• Work in an agile environment that has daily stand ups, sprint planning, backlog grooming and a sprint closer ceremony
• Contribute to team effort by accomplishing related tasks.
• Maintain a close working relationship with 3rd party software vendors 
• Providing advice and support of customers when introducing or modifying new services and applications
• Control and design of IT service management processes and involvement in projects, in particular through test planning, execution and documentation

Skills on Resume:

• Requirements Gathering and Analysis (Hard Skills)
• Documentation (Hard Skills)
• Testing (Hard Skills)
• Stakeholder Management (Soft Skills)
• Release Management (Hard Skills)
• IT Governance (Hard Skills)
• User Support and Training (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary:

• Support Microsoft applications such as CRM, Power BI and Dynamics 365 by responding to customer requests and ensuring all technical issues are solved within a timely manner or escalated to the relevant teams.
• System analysis and documentation maintenance to ensure any project implementations or change requests are executed smoothly according to business rules and requirements.
• Work with vendors to develop project rollout plans, facilitate project meetings and share user feedback on the application systems.
• Participate in quality assurance activities such as user acceptance testing, and training new users.
• Ensure the smooth operation of Client Experience Metrics (CEM) and Complaint Management
• Work with and assist the Product Owner, in partnership with the business line, to improve the complaint management solution
• Design and develop scripts and automated testing to improve and develop the client survey ecosystem
• Resolve incidents and provide support and advice to users
• Ensure the stability of the daily production schedule of inputs and prerequisite to the surveys
• Understand the business rules governing the client experience measurement to properly support and advise business partners
• Participate in the operational governance of third parties
• Automate oversight of KPI and data quality

Skills on Resume:

• Microsoft Application Support (Hard Skills)
• System Analysis and Documentation (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)
• CEM and Complaint Management (Hard Skills)
• Scripting and Automation (Hard Skills)
• Incident Resolution and User Support (Hard Skills)
• Business Rules Understanding and Governance (Hard Skills)