Job Summary:

• Build scientific promotions materials using multiple cell biology approaches
• Plan and execute the experimental program plan
• Conjunction with line manager and marketing leader 
• Provide scientific insights for customers
• Set-up, perform experiments by the program
• Document the work and results as appropriate and create reports 
• Provide updates on progress against milestones
• Present the results to the team and department in a clear and concise manner
• Proactively seek information, advice, and help when needed in order to achieve set goals
• Ensure the safety of colleagues and visitors, and support team adherence 
• Ensure compliance with applicable Abcam policies
• Set and achieve high standards for research and help others 
• Assist with general housekeeping duties.

Skills on Resume: 

• Cell Biology Expertise (Hard Skills)
• Experimental Program Planning and Execution (Hard Skills)
• Collaboration and Communication (Soft Skills)
• Documentation and Reporting (Hard Skills)
• Project Management (Hard Skills)
• Presentation Skills (Soft Skills)
• Proactive Learning and Problem-Solving (Soft Skills)
• Safety Compliance and Quality Assurance (Hard Skills)

Job Summary:

• Design and execute experiments to characterize system performance in application areas
• Optimize conditions to generate protocols to support key application
• Prepare reports, publications, and oral presentations
• Collaborate effectively with other teams to facilitate the company’s commercial goals.
• Involve supporting the sales and service team in providing technical expertise and knowledge  
• Support customers by providing ongoing training and application advice.
• Design and execute experiments to characterize system performance in application areas
• Optimize conditions to generate protocols to support key application
• Prepare reports, publications, and oral presentations
• Collaborate effectively with other teams to facilitate the company’s commercial goals

Skills on Resume: 

• Experimental Design and Execution (Hard Skills)
• Protocol Optimization (Hard Skills)
• Technical Communication (Soft Skills)
• Collaboration (Soft Skills)
• Commercial Awareness (Soft Skills)
• Technical Support (Hard Skills)
• Customer Training (Soft Skills)
• Repetition of Experimental Design and Optimization (Hard Skills)

Job Summary:

• Present products and company at conferences and at customer’s sites
• Support customers with technical questions on the Analyzers and perform user training
• Develop and communicate new applications and use-cases for products
• Use MIRO’s analyzers proficiently, document and improve applications (reports, application notes, white papers, (scientific) publications)
• Analyze and report on data from test campaigns
• Work closely with R&D team using insights and analysis to help to improve products
• Planning and generation of applications data and protocols to support current products and new product development within the field of downstream processing of biologics, namely chromatography
• Perform technology evaluations
• Provide product demonstrations/ evaluations within customer labs
• Work on joint technology projects with the R&D groups of partner companies and customers
• Develop technical aspects of product seminar presentations
• Present technical information to peers, technology partners and customers
• Actively review and report on relevant technology publications

Skills on Resume: 

• Technical Proficiency with MIRO's Analyzers (Hard Skills)
• Technical Support and Training (Hard Skills)
• Application Development and Communication (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Collaboration with R&D Teams (Soft Skills)
• Planning and Protocol Development (Hard Skills)
• Technology Evaluation (Hard Skills)
• Presentation and Communication Skills (Soft Skills)

Job Summary:

• Development of mammalian cell culture at the bench scale (2-10 L).
• Execute studies to support new product development testing.
• Develop protocols and reports for processes in shake flasks, stirred tank and single-use bioreactors using ATF/TFF and other perfusion systems.
• Analyze and trouble-shoot cell culture processes by monitoring cell growth, viability, protein productivity and other cell culture metabolites.
• Design experimental plans, scale-up processes.
• Analyze experimental data, new findings, and literature review.
• Submit technical reports and give presentations internally and at scientific conferences.
• Work with other departments including RandD, field applications and sales to accomplish individual and company objectives.
• Provide applications support to the membrane manufacturing department for qualifications, stability studies and trials.
• Support application development projects by conducting experiments, analysing results and preparing final reports.
• Develop expertise in product performance tests for critical diagnostic raw materials (membranes, latex microspheres, antibodies)
• Provide technical reports, assay methods, and other related protocols in support of such products and test method development.
• Clearly communicate on project deliverables to all team members as well as concise, effective communication to key stakeholders.
• Participate in all product support and custom service activities as directed by management.
• Ensure compliance with applicable environmental, health and safety legislations and adherence to site EHS procedures for area of responsibility.

Skills on Resume: 

• Mammalian Cell Culture Development (Hard Skills)
• Experimental Design and Execution (Hard Skills)
• Process Optimization and Troubleshooting (Hard Skills)
• Data Analysis and Interpretation (Hard Skills)
• Scale-up Experience (Hard Skills)
• Technical Reporting and Presentation (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)
• Regulatory Compliance and Safety (Hard Skills)

Job Summary:

• Optimization improvement of existing DNA/RNA purification kits
• Establishing new DNA/RNA purification workflows on automated platforms
• Development, Testing, Validation of automated purification protocols and procedures on different instrument platforms (chemagic instrument line) and liquid handling instruments
• Establishing new assays for in-house assessment of purified nucleic acid quality
• Demonstrate chemagic kits, instruments and workflows at customer sites
• Support of sales and application teams and occasional project management
• Customer support, at times on customer sites globally.
• Knowledge of NGS workflows and automation processes
• Fluent in German and English, written and spoken desired
• Open to infrequent travel to customer sites
• Providing technical and scientific expertise to clients and the sales staff
• Facilitating and designing integrated solutions for big clients
• Creating and delivering technical presentations and software demonstrations
• Representing the company during client visits, at scientific conferences and trade shows
• Developing and delivering trainings and workshops
• Conducting application studies using the company’s software products

Skills on Resume: 

• Optimization of DNA/RNA Purification Kits (Hard Skills)
• Automated Workflow Development (Hard Skills)
• Instrumentation Proficiency (Hard Skills)
• Assay Development (Hard Skills)
• Customer Interaction (Soft Skills)
• NGS Workflow Knowledge (Hard Skills)
• Multilingual Communication (Soft Skills)
• Global Customer Support (Soft Skills)

Job Summary:

• Develop new example applications and sales collaterals
• Technical design and management of projects for biochemical and cell based assay detection
• 3rd level application support for multimodal microplate readers (MMD), ensure creation of technical solutions and guidance for the use of MMD instruments
• Consult with and support the global portfolio and market management teams
• Participation in new product development projects
• Support generation of user requirements and specifications for new product developments, particularly from the applications and user’s point of view
• Validating new instrument and Software developments via application tests using prototype products, creation of application notes and further sales collaterals
• Organize and perform product and application trainings for application specialists and customers
• Feasibility studies for new applications
• Close collaboration with global stakeholders including field and site-based application specialists / product-management / RandD / customers
• Presentation of project results at conferences and at customer sites

Skills on Resume: 

• Application Development (Hard Skills)
• Technical Design and Project Management (Hard Skills)
• Advanced Application Support (Hard Skills)
• Consultation and Global Support (Soft Skills)
• New Product Development (Hard Skills)
• Validation and Testing (Hard Skills)
• Training and Education (Soft Skills)
• Feasibility Studies and Collaboration (Soft Skills)

Job Summary:

• Listen to customers and understand applications needs, identify expectations, acceptance criteria
• Report on technical and scientific trends by evaluating specific market analysis and incorporating customer concerns and issues
• Contribute to exploratory projects (application focused) in coordination with the PM group
• Define potential product improvements based on data analysis done in the field (water tech and processes)
• Perform field tests for new applications and report on a regular basis to management
• Conduct technical seminars on product applications and technical sessions
• Create applications-related content (application notes, newsletters, webinars) and contribute to seminars and webinars
• Stay tuned on scientific and industry trends and innovations
• Provide adapted training to end users during commissioning phase on application questions
• Coordinate with Customer Service to answer application-related queries
• Train sales teams and distributors on key successful applications to speed up the customer acquisition
• Come up with recommendations to address customer pain points on microbial analysis
• Ensure technical sales has visibility on applications range and collaborate with them

Skills on Resume: 

• Active Listening and Understanding Customer Needs (Soft Skills)
• Market Analysis and Trend Evaluation (Hard Skills)
• Project Contribution and Coordination (Soft Skills)
• Data Analysis and Product Improvement (Hard Skills)
• Field Testing and Reporting (Hard Skills)
• Technical Seminar and Content Creation (Soft Skills)
• Continuous Learning and Trend Monitoring (Soft Skills)
• Training and Collaboration (Soft Skills)

Job Summary:

• Participate and/or drive multifaceted applications projects from idea to launch. 
• Interact directly with RandD, the commercial organization and customers.
• Translating the market and customer needs into product characteristics and will work closely with RandD to develop new products
• Plan, perform and report on trials made in application technology centre and lab in collaboration with the technicians in the team
• Plan, perform and report on trials made at customer plants
• Prepare and conduct presentations on the results obtained in the laboratory and in projects
• Lead/support the local Application Food Safety team
• Contribute to increase dairy product application knowledge (from starter cultures to enzymes) and innovative thinking across countries – locally and by participation in networks with colleagues from all over the world
• Creation of sales support materials including webinars, technical and application notes and other documents.
• Applications support and Literature watch.
• Processing samples for single cell RNA-Sequencing service.
• Delivery of tasks within projects for new product launches.

Skills on Resume: 

• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Market Analysis and Product Development (Hard Skills)
• Technical Proficiency (Hard Skills)
• Customer Interaction (Soft Skills)
• Presentation Skills (Soft Skills)
• Team Leadership (Soft Skills)
• Knowledge Management and Innovation (Soft Skills)

Job Summary:

• Design lipid formulation for liposome nanoparticle drug delivery, design experiment and interpret results, and develop nucleic acid encapsulation analytical methods
• Perform liposome nanoparticle delivery of RNA or DNA for transfection to mammalian cells or in-vivo models.
• Characterize nanoparticle physical properties, e.g. size distribution measurement, etc.
• Contact customers for requirements and turn them into product specifications
• Present new technical findings or new development at conferences or trade shows
• Business development for NP synthesis system and other microfluidic products
• Technical support for NP synthesis systems and other microfluidic instruments
• Write manuals, datasheet, marketing content and application notes for the application developed internally and for customers
• Training customers on how to apply and operate instruments via email, screen sharing, virtual meetings, or when travel permits, at in-house training programs as well as on-site visits.
• Performing installations and demonstrations virtually and at customer locations throughout the United States.
• Running sample analyses and methods development for a variety of applications to help customers with data troubleshooting and interpretation.
• Creating and editing application notes, technical notes, manuals, and white papers so are as easy-to-read and understand 
• Learning customers’ needs and applications to create customer success stories where instruments are used to full capacity
• Supporting RandD activities and product development with method development and validation work.

Skills on Resume: 

• Formulation Design for Liposome Nanoparticle Drug Delivery (Hard Skills)
• Experimental Design and Interpretation (Hard Skills)
• Analytical Method Development (Hard Skills)
• Nanoparticle Delivery and Transfection (Hard Skills)
• Characterization Techniques (Hard Skills)
• Customer Interaction and Product Specification (Soft Skills)
• Technical Support and Training (Soft Skills)
• Documentation and Communication (Soft Skills)

Job Summary:

• Direct scientific engagement with pharmaceutical company scientists, clients and decision makers with the goal of providing high level scientific input in study design
• Model execution to determine how, and when discovery and translational programs would benefit from CrownBio’s preclinical oncology/inflammation services.
• Support the Companies Business Development (BD) goals to secure orders and deepen account penetration through increasing the quality and quantity of meetings with pharmaceutical company scientist
• Ensure the best possible exchange of information for new opportunities between BD and the scientific team
• Generate protocols, study designs and proposals to define projects/studies and associated prices.
• Co-travel with BD to various clients and potential clients to support scientific discussion of Companies services and capabilities
• Represent CrownBio at relevant scientific and industry conferences, including preparation of oral presentations and/or poster presentations
• Work closely with internal RandD in order to gain insight of new developments and contribute to RandD strategy
• Support the continued development of company based scientific marketing collateral and web materials.

Skills on Resume: 

• Strong Scientific Background (Hard Skills)
• Communication Skills (Soft Skills)
• Business Development Acumen (Hard Skills)
• Project Management (Hard Skills)
• Interdisciplinary Collaboration (Soft Skills)
• Presentation Skills (Soft Skills)
• Client Relationship Management (Soft Skills)
• Marketing and Content Development (Hard Skills)

• Contribute towards the development of new molecular diagnostic assays and workflows via high standards of experimental work, analytical skill, systematic problem-solving ability, and a strong work ethic
• Adhere to unidirectional workflows when performing experimental work
• Provide day-to-day supervision of more junior members of the Apps Dx team
• Demonstrate good teamwork ability, both within the Apps Dx team, and with closely related teams e.g. Clinical and Genomic Applications, and the Sample Technology team
• Work collaboratively across disciplines and with other groups e.g. Development, Market Development, Market Communications
• Move easily between projects, with a willingness to work outside the normal scope of the role
• Maintain accurate records, and report/present results regularly
• Demonstrate effective interpersonal skills and verbal/written communication skills
• Demonstrate good attention to detail and a high level of organization
• Contribute to reagent/consumables stocking, and other lab management responsibilities if needed
• Uphold ONT company values

Skills on Resume: 

• Experimental Expertise (Hard Skills)
• Analytical Skills (Hard Skills)
• Problem-Solving Abilities (Hard Skills)
• Supervisory Skills (Hard Skills)
• Teamwork (Soft Skills)
• Interdisciplinary Collaboration (Soft Skills)
• Adaptability (Soft Skills)
• Communication Skills (Soft Skills)

• Handle technical support activities
• Share application recipes with customers
• Conduct various training for customers
• Perform tool troubleshooting with cross-functional teams
• Prepare for internal conference calls when necessary
• Provide customers with new system technology data
• Assist with automated data processing and archiving, LIMS maintenance and customization, workarounds for unmet regulatory compliance issues with instrument software,
• Professional level programming of custom software application needs, 
• Re-implementing automated report generation.
• Contribute to assessing and onboarding of instrument software as part of readiness for validation and maintenance activities for in-house software.
• Propose and implement solutions to data integrity issues for a broad range of analytical equipment with different data formats.
• Update and maintain web-based training and testing for safety and GMP.
• Write detailed accounts of software validation and maintenance activities.
• Trouble shoot a wide variety of laboratory instrument software-related issues.

Skills on Resume: 

• Technical Support Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Collaboration Skills (Soft Skills)
• Software Maintenance and Customization (Hard Skills)
• Report Generation and Documentation (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Data Management Skills (Hard Skills)
• Adaptability and Learning Ability (Soft Skills)

Job Summary:

• Design and drive execution of strategic applications development for the mass spectrometry products.
• Understand customers’ current and future needs and design application development strategy to address those needs.
• Influence the scientific community and market via key applications, publications, conference presentations, and patents.
• Evaluate competitive publications and presentations and come up with a clear strategy to demonstrate PerkinElmer’s competitive edge.
• Demonstrate independent and creative scientific thinking, ability in solving complex problems, and resilience to setbacks and changes.
• Be a team player and put team objectives above personal ambitions.
• Provider effective technical and applications support to potential customers and existing Imaging system customer base.
• Delivery of seminars and road show
• Solve application / product problems promptly and completely
• Provide product training to and provide solution for sales/distributor and provide imaging solution for sales and customers.
• Assist the product manager with business development strategy and execution for imaging products 

Skills on Resume: 

• Application Development Strategy (Hard Skills)
• Market Influence (Soft Skills)
• Creative Problem Solving (Hard Skills)
• Team Collaboration (Soft Skills)
• Technical Support (Hard Skills)
• Training and Solution Provision (Hard Skills)
• Competitive Analysis (Hard Skills)
• Business Development Assistance (Soft Skills)

Job Summary:

• Develop new applications and assay methods
• Generate and prepare scientific content to support products after release, such as posters and application/technical notes
• Act as technical lead on custom projects with defined timelines
• Independently take on additional responsibilities of a complex nature outside of day-to-day work
• Collaborate on projects with a broad scope, high impact or complexity.
• Lead projects of moderate complexity
• Independently design and execute experiments, complete data analysis, associated documentation and report generation.
• Independently make data-driven decisions regarding project objectives and progress
• Maintain high level of expertise through familiarity with relevant scientific and technical literature and apply it appropriately to research projects to execute complex bench experiments
• Utilize knowledge and prior experience to troubleshoot and resolve issues for self or others
• Assist in training other members of the team 
• Maintain instrumentation in lab 

Skills on Resume: 

• Application Development and Assay Methodology (Hard Skills)
• Scientific Content Generation (Hard Skills)
• Technical Leadership (Soft Skills)
• Autonomy and Initiative (Soft Skills)
• Collaboration (Soft Skills)
• Project Management (Soft Skills)
• Experimental Design and Execution (Hard Skills)
• Data-Driven Decision Making (Hard Skills)

Job Summary:

• Processing and Investigation of technical customer enquiries including provision of a timely and satisfactory response to inquiries
• Liaise with field and product specialists to resolve escalations and customer issues. 
• Communication of problem resolutions and/or investigation outcomes to all appropriate personnel.
• Support development of launch support documentation/tools - Applications manual, technical assay guides and training
• Participate in new product introductions and design changes ensuring are customer implementable and support the service and support organizations in delivering training and product information
• Support the development of regional team SME Application Specialists for installs and customer care
• Provision of excellent internal and external (where appropriate) customer satisfaction continually striving to improve support activities
• Drives product and process improvements and efficiencies using DBS tools
• Experimental design and /or performance of hands-on laboratory studies to aid in problem resolution.
• Assist/Participate in the development of processes and procedures to improve troubleshooting efficiency
• Attendance at customer sites to resolve and discuss issues and develop customer communications 
• Understand and proactively follow through on all relevant procedures and ensure compliance to all standards.
• Develop and provide application training and FAQs to the field.

Skills on Resume: 

• Customer Inquiry Processing and Investigation (Hard Skills)
• Problem Resolution Liaison (Hard Skills)
• Documentation and Training Support (Hard Skills)
• New Product Introduction Support (Hard Skills)
• Team Development Support (Soft Skills)
• Customer Satisfaction Focus (Soft Skills)
• Process Improvement Skills (Hard Skills)
• Laboratory Studies and Experimental Design (Hard Skills)

Job Summary:

• Provide scientific domain knowledge and product support to the sales process
• Work closely with customers in identifying solution requirements
• Partner with sales and marketing to assemble and deliver gold-standard demonstration experiences for Eagle’s clients and partners
• Execute proof of concept/value engagement with customers at both a technical and business level to show the value of  products
• Provide technical input for proposals, Statements of Work (SOW), RFP/RFQ’s, coordinating with the engineering team 
• Work seamlessly with Solution Architects to ensure alignment of proposals/statements of work, delivery capabilities, and product roadmap
• Help improve the technical knowledge of the sales team, coaching them on new product developments
• Have an excellent understanding of product roadmap and the ability to translate that understanding to customers and feedback
• Create and deliver a “world-class” repository of demonstration materials, including online and off-line communications and system demonstration scripts and presentations to accelerate Eagle’s sales process
• Develop, maintain and utilise a standardised proposal documentation database
• Input into product roadmap by working closely with product management, marketing and sales teams to collect and digest user requirements and feedback
• Create summaries and present key information to Eagle teams as necessary for strategic review and to expand team knowledge
• Contribute to and maintain competitor knowledge
• Contribute thought leadership articles and presentations
• Present at industry and company meetings 
• Assist in working with third party organisations such as agencies and complementary solution providers to develop mutual benefit partnerships
• Become familiar with and understand key integration points and technology for adjacent application areas.

Skills on Resume: 

• Scientific Domain Knowledge (Hard Skills)
• Solution Identification and Requirement Gathering (Hard Skills)
• Demonstration Expertise (Hard Skills)
• Proof of Concept/Value Engagement (Hard Skills)
• Technical Proposal Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Sales Team Coaching (Soft Skills)
• Communication and Presentation Skills (Soft Skills)

Job Summary:

• Identify, design and demonstrate to the highest level innovative applications for the company’s analytical instruments.
• Develop novel applications using Fluidic Analytics’ cutting-edge technology.
• Concept planning and execution in conjunction with KOLs, customers and relevant business stakeholders
• Create high-quality data for publication in application notes and/or peer-reviewed scientific journals
• Diligently record, summarise and report results for internal distribution
• Make recommendations to implement and improve the company’s product designs and development strategies based on a deep understanding of a broad range of relevant applications
• Keep the company at the leading edge of product and technological innovation
• Develop high-impact applications and work with the sales and marketing teams to identify new key customer application areas
• Proactively maintain an overview of the capabilities of competitors
• Research applications with further potential to improve Fluidic Analytics’ product pipeline
• Identify new technologies and suppliers that could lead to product innovation
• Stay on top of current literature and update relevant stakeholders on latest relevant developments in academia and industry
• Contribute to the leading-edge development projects by working closely with the engineering, production and software teams
• Support the evaluation of prototype instruments
• Record methods used and results obtained fully and in a timely fashion
• Attend and participate in group and project meetings

Skills on Resume: 

• Innovative Application Development (Hard Skills)
• Technical Proficiency (Hard Skills)
• Collaboration and Stakeholder Management (Soft Skills)
• Data Analysis and Publication (Hard Skills)
• Record Keeping and Reporting (Hard Skills)
• Product Development Strategy (Soft Skills)
• Innovation Management (Soft Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary:

• Understanding of Enzo’s products, services, and value propositions, build new business relationships while growing existing relationships
• Analyze data and primary literature to identify and solve problems related to the laboratory techniques described above
• Interact and follow up with customers and internal staff to resolve customer inquiries.
• Act as clinical trial liaison between client site and Enzo
• Develop and provide client training and seminars
• Record communication related to customer inquiries and technical support resolution in the case management database (Salesforce.com) to facilitate case tracking and follow-up. 
• Assist in the development of technical marketing literature to scrutinize with a scientific eye and provide feedback
• Provide market feedback to the organization such as customer needs, market trends, and competitive intel
• Read, review and keep up-to-date with product literature to maintain a current and thorough understanding of all products, technologies and clinical services relevant to Enzo offering.
• Design and execute experiments to characterize system performance in application areas
• Optimize conditions to generate protocols to support key application
• Prepare reports, publications, and oral presentations
• Collaborate effectively with other teams to facilitate the company’s commercial goals

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Business Development (Soft Skills)
• Analytical Skills (Hard Skills)
• Customer Service (Soft Skills)
• Clinical Trial Management (Hard Skills)
• Training and Seminars (Soft Skills)
• Database Management (Hard Skills)
• Market Intelligence (Soft Skills)

Job Summary:

• Create marketing-led Cell and Gene Therapy / Viral Vector application data and content spanning the portfolio
• Maintain cell cultures, produce various biologics, and develop novel purification protocols
• Design experiments, conduct and analyze experiments, prepare data and report out for use in marketing application materials under minimal supervision
• Perform benchwork/methods development and interface with other scientists
• Compile writing protocols and data and write reports on the collected data
• Assist by running defined experiments based on published protocols both manual and utilizing Biomek Liquid Handler methods
• Make detailed observations and document data to enable accurate interpretation of results and delivery of consistent and robust Biomek solutions
• Present findings both internally and externally
• Responsible for manual bench work and running Biomeks to help optimize the methods and generate relevant data for proof of principle
• Contribute to the development of sales and marketing material to promote the created solutions

Skills on Resume: 

• Biological Sciences Knowledge (Hard Skills)
• Experimental Design and Execution (Hard Skills)
• Data Analysis and Interpretation (Hard Skills)
• Benchwork and Methods Development (Hard Skills)
• Technical Writing Skills (Hard Skills)
• Laboratory Automation (Hard Skills)
• Observation and Documentation (Hard Skills)
• Communication and Presentation (Soft Skills)

Job Summary:

• Provide scientific support to Account Managers by attending scientific conferences, giving presentations, and visiting customers.
• Develop and conduct on-site customer training for the implementation of Enzo products
• Provide online or on-site training to the sales team.
• Create marketing collateral in the form of Application Notes to support Enzo products.
• Provide marketing support for strategic initiatives.
• Answer questions, troubleshooting and data analysis inquiries via phone and email on the usage and performance of Enzo and Axxora products requiring knowledge of Molecular biology, chemistry, biochemistry and cell biology
• Laboratory techniques including cell biology, western blotting, immunohistochemistry, immunoprecipitation, ELISA, flow cytometry and enzyme assays
• Document communication related to customer inquiries and technical support resolution in the case management database (salesforce.com) to facilitate case tracking and follow-up.

Skills on Resume:

• Scientific Communication (Soft Skills)
• Training and Education (Hard Skills)
• Marketing Collateral Development (Hard Skills)
• Marketing Support (Hard Skills)
• Technical Support (Hard Skills)
• Laboratory Techniques (Hard Skills)
• Customer Interaction (Soft Skills)
• Documentation and Case Management (Hard Skills)

Job Summary

• Contribute to building content base to support usage and applications of Sony’s flow cytometry product portfolio.
• Provide technical assistance for key customer / product issue escalations when needed
• Develop educational content and lead development of content outlines to support training plans for external customers as well as internal field personnel.
• Participate in in studies to support new applications and technologies to remain at the cutting edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
• Summarize trends, technology and publishing for internal and external audiences and present technical updates to colleagues and contribute to department meetings.
• Recommend changes to knowledge databases, websites, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• Present technical and product information data and related technical content for external audience in the form of white paper, application notes, webinars and podium talks

Skills on Resume: 

• Technical Expertise in Flow Cytometry (Hard Skills)
• Problem-Solving and Troubleshooting (Soft Skills)
• Content Development and Educational Skills (Hard Skills)
• Research and Development Skills (Hard Skills)
• Documentation and Record-Keeping (Hard Skills)
• Communication and Presentation (Soft Skills)
• Database Management and Knowledge Organization (Hard Skills)
• Content Creation and Dissemination (Hard Skills)

Job Summary

• Work with leading BioPharma scientists to identify workflow requirements and market needs
• Identification of workflow gaps and opportunities through performing voice of customer activities
• Contribute to identification of critical initiatives
• Support of business technology development by bringing in new technologies for assessment in the context of the market applications
• Assessment of offerings and development of winning strategy
• Reviewer of user need document for new products (HW/SW) to ensure alignment with future product customer requirements.
• Be the customers voice in development work (design and perform experiments, report requests from customers, prioritize feature requests, functionality and usability requirements etc.)
• Perform customer-specified tests/analysis
• Assist in optimizations of cell lines for automated patch clamp
• Participate in the installation and test of Qpatch and Qube systems at customer sites in NA
• Provide pre-sales support with demos and customer presentations
• Perform in-house and onsite training of users
• Work to help solve customer instrument issues in conjunction with the TSE 
• Interpret, plan, and implement customer defined applications
• Travel to customer meetings, tradeshows, and relevant scientific meetings

Skills on Resume: 

• Customer Engagement Skills (Soft Skills)
• Market Research and Analysis (Hard Skills)
• Critical Thinking and Problem Solving (Soft Skills)
• Technology Assessment (Hard Skills)
• Product Development Alignment (Soft Skills)
• Experimental Design and Execution (Hard Skills)
• Technical Expertise (Hard Skills)
• Customer Support and Training (Soft Skills)

• Engage in the voice of customer alongside strategic marketing to identify new market opportunities
• Tight-knit collaboration with strategic marketing to support business case development
• Interact with the global commercial teams to support pre- and post-sales requirements as well as product launches
• Application support to the sales team for markets targeted by the business
• Publish technical/application notes, posters, peer-reviewed articles and various marketing collateral.
• Present methods/workflows and notable solutions at conferences and internal/external meetings.
• Train sales and/or customers on workflow and deliver key product propositioning information.
• Provide high-level scientific and technical application support, market knowledge and customer needs to the ABB sales network.
• Provide scientific and technical support prior to shipment of systems, perform testing and feasibility studies, develop initial calibrations and support factory acceptance testing.
• Qualify sales opportunities and define system configurations for requested applications.
• Provide support for sales and marketing activities.
• Contribute content to the development of marketing and communications materials.
• Fulfill advanced RandD knowledge needs from an application perspective.
• Participate in improvement initiatives to enhance analyzer performance and production cell productivity.
• Design and develop formulations for large molecules (proteins, peptides) based upon QBD principles
• Plan, coordinate and ensure timely execution of realistic protocols and reports
• Preparation and delivery of reports, SOPs, and technical presentations for both in-house and external parties
• Participate in relevant meetings/teleconferences with customers
• Manage multiple development projects and develop formulations in a timely manner
• Participate in general lab and instrument maintenance

Skills on Resume:  

• Market Analysis and Opportunity Identification (Hard Skills)
• Collaborative Business Case Development (Soft Skills)
• Global Commercial Support (Hard Skills)
• Application Support (Hard Skills)
• Content Creation and Publication (Hard Skills)
• Effective Presentation Skills (Soft Skills)
• Training and Propositioning (Soft Skills)
• Scientific and Technical Expertise (Hard Skills)

• Technically contribute to multiple projects developing reagent kits for Mass Spec applications for Food Sciences and Clinical Diagnostics
• Design methods for Sample Extraction, Liquid Chromatography, and Mass Spec Analysis (GC-MS, LC-MSMS and FIA)
• Hands-on involvement in assay product development, verification, and validation
• With guidance, create documentation for RandD DHF deliverables according to PerkinElmer Design Control Process for IVD or RUO products (feasibility plan/report, reagent/software requirements,
• Conduct testing to verify and document assay functionality
• Ensure timely completion of all relevant deliverables. 
• Plan own work in alignment with overall timelines of the RandD projects
• Support other team members with standard operating tasks in the lab, reagent preparation, and consumable preparation to increase the efficiency of lab work.
• Support the Intel D1D Account activity in Hillsboro, OR
• Proficient user of data analysis tools for a given product
• Responsible for individual recipe deployment at the customer site and issue-resolving
• Perform experiments to characterize tool/subcomponent performance
• Establish and broaden the customer base with superior service by resolving complex technical issues and managing escalations of those issues
• Work with onsite field service engineers and application engineers to ensure the smooth operation of cutting-edge optical metrology instruments
• Provide application recipe support and training to customers directly
• Use statistics and Pareto to identify weaknesses and improve tool quality
• Contribute to the generation new content and/or increase knowledge base through documentation of best-known methods, white papers, and/or engineering action requests

Skills on Resume: 

• Technical Expertise in Mass Spectrometry Applications (Hard Skills)
• Method Development (Hard Skills)
• Assay Development and Validation (Hard Skills)
• Documentation Skills (Hard Skills)
• Testing and Verification (Hard Skills)
• Project Management (Hard Skills)
• Laboratory Support and Efficiency (Hard Skills)
• Customer Support and Issue Resolution (Hard Skills)

Job Summary:

• Work with Cell Therapy Manager and other cell therapy scientists to develop testing protocols
• Work independently and collaboratively to execute a range of experiments relevant to the development of cell therapy platforms and processes including cell isolation, modification, culture
• Critically analyses data and write test reports
• Maintain clear, thorough written records in accordance with GDP
• Prepare reagents and consumables for specific studies
• Source of sample materials (blood products, reagents etc.) for specific projects
• Ensure safe laboratory practices especially in areas with biological hazards
• Monitor and manage inventory of reagents and consumables
• Perform general laboratory maintenance duties
• Supporting the Research and Development team in material research and characterisation studies.
• Leading parts of dispersion process improvements and resins for seed coatings project.
• Supporting other technical projects within the Research and Development function such as analytical measurements of materials.
• Assisting the Lab Manager, keeping risk assessments, material safety data sheets and COSHH forms up to date.
• Putting together specifications for customer samples and assisting with goods out.

Skills on Resume: 

• Protocol Development (Hard Skills)
• Experimental Execution (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Documentation Management (Hard Skills)
• Reagent Preparation (Hard Skills)
• Sample Material Sourcing (Hard Skills)
• Laboratory Safety (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Providing technical and scientific demonstrations and support to clients and the sales staff.
• Representing the company at scientific conferences and trade shows.
• Conducting application studies using the company’s software products.
• Translating between the users, Sales team, and software development teams.
• Visiting clients with the Sales team.
• Developing and delivering training and workshops.
• Provide technical support for Thermo Fisher Scientific cell culture product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
• Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, websites, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• May present technical and product information at trade shows and in customer field visits.
• Participate in additional special team or individual projects.

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)
• Problem-Solving (Hard Skills)
• Training and Presentation (Soft Skills)
• Adaptability (Soft Skills)
• Documentation Skills (Hard Skills)
• Collaboration (Soft Skills)

Job Summary:

• Assist with the effective transfer of NGS and other molecular-based assays and processes to the CLIA/CAP/FDA/ISO regulated laboratory facility as well as to international partner sites.
• Perform molecular techniques including but not limited to, nucleic acid extractions, PCR, RealTime qPCR, next-generation library preparation, and next-generation sequencing.
• Collaborate with Product Development, Process Engineering, Technology, Development Operations, Laboratory Operations, International Operations, Bioinformatics, Quality Assurance, and Regulatory teams to assist with assay and process development.
• Provide technical support on Next Generation Sequencing (NGS) based clinical assays with a focus on Laboratory Automation.
• Contribute to onsite assay optimization by generating detailed reports summarizing assay and process performance.
• Lead assay qualification and validation efforts for new products and product updates.
• Provide hands-on training and education-focused presentations to Laboratory Operations staff.
• Present data, proposals, and progress to internal team members.
• Generate experimental plans for assay troubleshooting and to support the Product Development and Process Engineering teams.
• Lead the development of IQ/OQ/PQ and Standard Operating Procedure documents.
• Liaise with the Product Care team to assist in troubleshooting assay technical problems.
• Deliver timely and innovative solutions to address customer needs in inter-departmental collaboration with Research and Development, Commercial, Clinical, Quality Assurance, Business Development.

Skills on Resume: 

• NGS and Molecular Techniques Proficiency (Hard Skills)
• Laboratory Transfer and Compliance Knowledge (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Technical Support and Troubleshooting (Hard Skills)
• Assay Optimization and Validation (Hard Skills)
• Training and Education (Soft Skills)
• Data Presentation and Communication (Soft Skills)
• Document Development and Compliance (Hard Skills)

Job Summary:

• Handle technical support activities
• Share application recipes with customers
• Conduct various training for customers
• Perform tool troubleshooting with cross-functional teams
• Prepare for internal conference calls when necessary
• Provide customers with new system technology data
• Discover and analyze customer business problems and architect an aligned solution
• Formulate recommendations and solutions (proposed business processes) with supporting value evidence (KPIs and business case)
• Create sales presentations and demonstrations that are relevant, meaningful, and impactful to specified CPG and Life Sciences industries
• Support presentation of value proposal to CPG and Life Sciences customers
• Support Request For Information / Request for Proposal processes
• Support Dassault Systemes Business Partners in growth and Sales activities
• Capitalize on experience and expertise to facilitate knowledge access and transfer
• Create learning materials and deliver related training to peers and customer base
• Keeping up to date on the latest industry trends and regulatory constraints that help drive product development

Skills on Resume: 

• Technical Support Skills (Hard Skills)
• Customer Education and Training (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Problem Analysis and Solution Architecting (Hard Skills)
• Presentation and Communication (Soft Skills)
• Sales Support (Soft Skills)
• Industry Knowledge (Hard Skills)
• Knowledge Sharing and Transfer (Soft Skills)

Job Summary:

• Planning and generation of applications data and protocols to support new and existing products within the field of downstream bioprocessing, namely affinity chromatography
• Work on joint technology projects with partner companies and customers
• Develop technical aspects of product seminar presentations and Perform technology evaluations
• Present technical information to peers, technology partners and customers
• Actively review and report on relevant technology publications
• Develop product prototypes on the bench, establish data and make technical case for product feasibility, write project reports
• Be the hands-on technical expert on the functionality and benefits of the food ingredients being promoted by the company
• Equip sales teams with essential product knowledge by conducting technical training sessions
• Collaborate with Sales and Marketing to develop product concepts and formulate prototypes for proof of concept
• Convert customer needs into technical project concepts, and conduct application research to provide solution options
• Build cross-functional work relationships with the colleagues as well as customers and producers
• Follow established technical report writing formats to document project reports
• Conduct in house sensory and shelf stability studies as part of technical feasibility of high priority products
• Effectively communicate product ideas and technical test results with project teams and leadership during internal project meetings and with the customers
• Write and document equipment and product development SOPs and follow food GMP practices

Skills on Resume: 

• Technical Research and Development (Hard Skills)
• Project Management (Hard Skills)
• Presentation Skills (Soft Skills)
• Technology Evaluation (Hard Skills)
• Prototype Development (Hard Skills)
• Product Expertise (Hard Skills)
• Training and Collaboration (Soft Skills)
• Problem-solving and Communication (Soft Skills)

Job Summary:

• Effectively interpret customers’ scientific problems and queries and resolve by phone, email or meetings.
• Provide on-site customer support including formal presentations, demonstrations, training, and discussions with a view to increasing usage of MOE applications.
• Create customized software solutions using in-house SVL scripting language.
• Produce course materials, tutorials, and other technical documents for pedagogical purposes.
• Perform original research to produce scientific talks and posters and present them at conferences, workshops and customer visits.
• Collaborate with CCG’s research and development team for software testing and discussions on software development.
• Provide recommendations to CCG sales and management teams to ensure that customers’ expectations are met.
• Record, manage, troubleshoot and resolve customer complaints on technical (biology, hardware, software) and quality issues in a timely manner
• Help identify and improve areas in the customer success journey that are critical for the growth of the business
• Support new product launches by working closely with the Development, Operations and Marketing teams
• Train customers, sales and Field Scientific Consultants on existing and new products
• Generate customer training materials and design training modules on the learning portal
• Provide customer feedback and help drive continuous product improvement
• Participate in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports, etc.
• Update customer records in the CRM database
• Document, update and improve customer support SOPs and processes
• Work with the operations team to ensure customer orders are placed and shipped as necessary
• Provide customers quotes for consumables purchase

Skills on Resume: 

• Strong Communication Skills (Soft Skills)
• Customer Support Expertise (Hard Skills)
• Software Development (Hard Skills)
• Technical Writing (Hard Skills)
• Research Skills (Hard Skills)
• Collaboration and Teamwork (Soft Skills)
• Problem-Solving Abilities (Hard Skills)
• Analytical Thinking (Hard Skills)

• Providing fast and timely expert advice and pre and post-sales application support, including but not limited to product demos, training, application support, troubleshooting and connecting internal expertise to customers.
• Building effective relationships with new and existing clients, understanding customer problems, recommending solutions to meet needs, and driving adoption of the Lonza Bioscience Solution products.
• Working closely with customers, and supporting customers with experiment design, process optimization, on-site trial, and training.
• Collecting feedback from customers regarding product requirements, and communicating needs to the RandD team and product managers.
• Conducting technical seminars and presentations at customer sites, trade shows and workshops.
• Stay current in advances in cell therapy and gene therapy technology by communicating with customers, attending scientific symposia and reading relevant scientific publications
• Demonstrate new applications of the RNAscope technology for a variety of research areas, like neuroscience, single-cell RNAseq validation etc.
• Lead internal and external scientific collaboration projects
• Create experimental design, execute experiments, perform data analysis, and prepare data for external communication
• Be a scientific representative at major scientific conferences through abstract submission and poster presentations
• Present RNAscope applications through webinars, seminars at customer sites, and pre-sales consultations
• Prepare peer-reviewed manuscripts and review ACD’s rapidly growing publications (2600+)
• Collaborate with sales and marketing to generate scientific commercial documents (white papers, application notes, technical notes, etc).

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Scientific Knowledge (Hard Skills)
• Communication Skills (Soft Skills)
• Experimental Design and Analysis (Hard Skills)
• Project Management (Soft Skills)
• Writing Skills (Soft Skills)
• Training and Education (Soft Skills)

Job Summary:

• Scientific theory and practice, and the scientific method
• Laboratory techniques including cell biology, western blotting, immunohistochemistry, immunoprecipitation, ELISA, flow cytometry, enzyme assays, and pharmacological approaches
• Analyze data and primary literature to identify and solve problems related to the laboratory techniques described above.
• Recommend products and applications of products in response to customer inquiries.
• Interact and follow up with customers and internal staff to resolve customer inquiries.
• Document communication related to customer inquiries and technical support resolution in the case management database (Salesforce.com) to facilitate case tracking and follow-up.
• Read, review, and keep up-to-date with product literature to maintain a current and thorough understanding of all products.
• Provide scientific support to Account Managers and distributors by attending scientific conferences, giving presentations, and visiting customers.
• Provide online or on-site training to the sales team and distributors.
• Develop and conduct on-site customer training for the implementation of Enzo products.
• Provide marketing support for strategic initiatives.
• Create marketing collateral in the form of Application Notes to support Enzo products.
• Monitor customer feedback and competitors to maintain understanding of the marketplace.
• Develop and conduct training programs for distributors and direct sales team.

Skills on Resume: 

• Molecular Biology (Hard Skills)
• Chemistry (Hard Skills)
• Biochemistry (Hard Skills)
• Cell Biology (Hard Skills)
• Pharmacology (Hard Skills)
• Laboratory Techniques (Hard Skills)
• Data Analysis (Hard Skills)
• Customer Interaction and Support (Soft Skills)

Job Summary:

• Develop new testing methodologies on LC/MS/MS, HPLC, and GC/MS, including literature search, purchasing of supplies, and preparation of reagents, standards and control material.
• Determine cost-effectiveness for new tests.
• Validate new methodologies aligned with laboratory standards, and in accordance with internal and external standards and procedures.
• Implement new testing procedures, including the preparation of standard operating procedure manuals, quality control materials, and instrument performance documentation and reporting criteria.
• Responsible for staff training. Design and conduct in-service education for the laboratory in the operation of instrumentation and methods.
• Instruct employees in the set-up and operation of new or revised software, equipment, processes, and/or procedures.
• Review and report patient test results, and act as the first contact for customer test results inquiries
• Monitor the performance of staff while undergoing training and serve as a professional clinical resource to technical staff.
• Interact with LIS to compile interfaces with laboratory instrumentation and reporting databases.
• Perform testing on patient specimens with newly developed protocols.
• Install, validate, coordinate and troubleshoot various aspects of the laboratory processes to ensure optimal utilization, efficiency, confidentiality, and compliance with all regulatory agencies as applicable.
• Write and execute validation protocols and reports, review documentation, determine impact and analyze risks in support of new products, new equipment, and process test method changes.
• Perform an internal assessment on new or updated software and maintain communication with applications personnel to effectively correct problems or program changes.
• Responsible for CAP inspection and accreditation preparation for the entire laboratory.

Skills on Resume: 

• Method Development on LC/MS/MS, HPLC, and GC/MS (Hard Skills)
• Cost-Effectiveness Analysis (Hard Skills)
• Method Validation (Hard Skills)
• SOP Development (Hard Skills)
• Staff Training and Education (Soft Skills)
• Software and Equipment Instruction (Soft Skills)
• Result Reporting and Customer Interaction (Soft Skills)
• Regulatory Compliance and Accreditation Preparation (Hard Skills)

Job Summary:

• Train customers on the full range of Illumina's Bioinformatics portfolio
• Assist customers with and provide analysis of customer data
• Delivering customer training and workshops onsite or at Illumina offices.
• Troubleshooting issues related to software and software-related informatics
• Work closely with in-house technical support and field support teams to resolve customer problems.
• Consultation with customers on informatics requirements (such as hardware and software required for data analysis). 
• Typically, application-specific pertaining to specific Illumina products.
• Answer questions on customer lab and experimental design, workflow best practices, data storage and analysis
• Conduct on-site customer training on cornerstone Illumina, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products
• Provide support to frontline commercial teams on complex bioinformatics-related issues related to the Illumina bioinformatics portfolio
• Monitor major bioinformatics industry trends, and gain knowledge of competitor activities and innovations within the marketplace.
• Provide voice of customer input and feedback to development teams, various marketing teams and others
• Work on key projects requiring bioinformatics expertise
• Develop and improve key company processes that support our mission of building a world-class customer support organization.

Skills on Resume: 

• Bioinformatics Proficiency (Hard Skills)
• Training and Education (Soft Skills)
• Data Analysis (Hard Skills)
• Customer Support (Soft Skills)
• Consultation Skills (Soft Skills)
• Product Knowledge (Hard Skills)
• Communication (Soft Skills)
• Market Awareness (Soft Skills)

Job Summary:

• Contribute to building a content base to support usage and applications of Sony’s flow cytometry product portfolio.
• Provide technical assistance for key customer/product issue escalations
• Develop educational content and lead the development of content outlines to support training plans for external customers as well as internal field personnel.
• Participate in in studies to support new applications and technologies to remain at the cutting edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
• Summarize trends, technology and publishing for internal and external audiences and present technical updates to colleagues and contribute to department meetings.
• Recommend changes to knowledge databases, websites, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• Present technical and product information data and related technical content for external audiences in the form of white papers, application notes, webinars, and podium talks

Skills on Resume: 

• Flow Cytometry Expertise (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Content Development (Hard Skills)
• Research and Development (Hard Skills)
• Communication Skills (Soft Skills)
• Database Management (Hard Skills)
• Presentation Skills (Soft Skills)
• Adaptability and Innovation (Soft Skills)

Job Summary:

• Serve as an application expert working collaboratively to drive the product line development strategy, based on market needs and technical capabilities
• Planning and generation of application data and protocols to support current products and new product development including analysis of competitive products
• Design and execute experiments aimed at developing applications for specific end-user needs
• Coordinate chemical and physical property studies at external labs to generate data needed for global products and registrations
• Engage in continuous learning and skill development, including both scientific and laboratory technology education
• Serves as a resource and develops technical information for product development on product concepts, labeling claims, and other work streams that will ensure a successful launch of the product
• Prepare technical reports and other promotional materials to highlight the benefits of cleaning formulas and functional chemicals
• Interface with other departments such as Engineering, Manufacturing, Supply Chain, Sales, Marketing and Sourcing
• Communicate effectively within a multi-functional team and build strong partnerships both internally and externally
• Guide and mentor junior team member's activities

Skills on Resume: 

• Market and Technical Analysis (Hard Skills)
  
• Application Development (Hard Skills)
• Experimental Design and Execution (Hard Skills)
• Project Coordination (Hard Skills)
• Continuous Learning and Skill Development (Hard Skills)
• Technical Resource Development (Hard Skills)
• Technical Writing and Communication (Hard Skills)
• Interdisciplinary Collaboration (Soft Skills)

Job Summary:

• Demonstrate new applications of the RNAscope technology for a variety of research areas, like neuroscience, single cell RNAseq validation etc.
• Lead internal and external scientific collaboration projects
• Create experimental design, execute experiments, perform data analysis, and prepare data for external communication
• Present RNAscope applications through webinars, seminars at customer sites, and pre-sales consultations
• Prepare peer-reviewed manuscripts and review ACD’s rapidly growing publications 
• Collaborate with sales and marketing to generate scientific commercial documents (white papers, application notes, technical notes, etc).
• Provide scientific leadership through various activities including attendance at key conferences, presenting application findings at conferences, and conducting webinars
• Develop and maintain trust-based network of oncologists and doctors pertaining to oncology, leverage the network for product awareness along with being responsive to any further scientific clarity 
• Schedule regular meetings with Doctors, service providers, Hospitals across defined territories representing APAC Biotech and it's product with technical insights
• Support the organisation in execution of effective marketing and business development opportunities withiin India and globally. 
• Provide technical mentoring to the Sales and Marketing team

Skills on Resume: 

• Expertise in RNAscope Technology (Hard Skills)
• Project Management (Hard Skills)
• Experimental Design and Data Analysis (Hard Skills)
• Communication Skills (Soft Skills)
• Scientific Writing and Reviewing (Hard Skills)
• Collaboration and Teamwork (Soft Skills)
• Leadership and Networking (Soft Skills)
• Mentoring and Support (Soft Skills)

Job Summary:

• Record, manage, troubleshoot and resolve customer complaints on technical (biology, hardware, software) and quality issues in a timely manner
• Help identify and improve areas in the customer success journey that are critical for the growth of the business
• Support new product launches by working closely with the Development, Operations and Marketing teams
• Train customers, sales and Field Scientific Consultants on existing and new products
• Generate customer training materials and design training modules on the learning portal
• Provide customer feedback and help drive continuous product improvement
• Participate in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
• Update customer records in CRM database
• Document, update and improve customer support SOPs and processes
• Work with the operations team to ensure customer orders are placed and shipped as necessary
• Provide customers quotes for consumables purchase

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Customer Service Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Training and Instruction (Hard Skills)
• Product Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Documentation and Process Improvement (Hard Skills)
• Order Management (Hard Skills)

Job Summary:

• Effectively interpret customers’ scientific problems and queries and resolve by phone, email or meetings.
• Provide on-site customer support including formal presentations, demonstrations, training, and discussions with a view to increasing usage of MOE applications.
• Create customized software solutions using in-house SVL scripting language.
• Produce course materials, tutorials, and other technical documents for pedagogical purposes.
• Perform original research to produce scientific talks and posters and present them at conferences, workshops, and customer visits.
• Collaborate with CCG’s research and development team for software testing and discussions on software development.
• Provide recommendations to CCG sales and management teams to ensure that customers’ expectations are met.
• Providing fast and timely expert advice and pre and post-sales application support to product demos, training, application support, troubleshooting, and connecting internal expertise to customers.
• Building effective relationships with new and existing clients, understanding customer problems, recommending solutions to meet needs, and driving adoption of the Lonza Bioscience Solution products.
• Working closely with customers, and supporting customers with experiment design, process optimization, on-site trial, and training.
• Collecting feedback from customers regarding product requirements, and communicating needs to the RandD team and product managers.
• Conducting technical seminars and presentations at customer sites, trade shows, and workshops.
• Stay current in advances in cell therapy and gene therapy technology by communicating with customers, attending scientific symposia, and reading relevant scientific publications

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Customer Support and Training (Hard Skills)
• Scripting and Software Development (Hard Skills)
• Technical Documentation (Hard Skills)
• Research and Presentation Skills (Hard Skills)
• Collaboration and Teamwork (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Technical Expertise and Problem-solving (Hard Skills)

Job Summary:

• Answer complex questions, troubleshooting and data analysis inquiries via phone and email on the usage and performance of Enzo and Axxora products requiring detailed knowledge of
• Molecular biology, chemistry, biochemistry, cell biology, and pharmacology
• Scientific theory and practice, and the scientific method
• Laboratory techniques including cell biology, western blotting, immunohistochemistry, immunoprecipitation, ELISA, flow cytometry, enzyme assays, and pharmacological approaches
• Analyze data and primary literature to identify and solve problems related to the laboratory techniques described above.
• Recommend products and applications of products in response to customer inquiries.
• Interact and follow up with customers and internal staff to resolve customer inquiries.
• Document communication related to customer inquiries and technical support resolution in the case management database (Salesforce.com) to facilitate case tracking and follow-up.
• Read, review, and keep up-to-date with product literature to maintain a current and thorough understanding of all products.
• Provide scientific support to Account Managers and distributors by attending scientific conferences, giving presentations, and visiting customers.
• Provide online or on-site training to the sales team and distributors.
• Develop and conduct on-site customer training for the implementation of Enzo products.
• Provide marketing support for strategic initiatives.
• Create marketing collateral in the form of Application Notes to support Enzo products.
• Monitor customer feedback and competitors to maintain an understanding of the marketplace.
• Develop and conduct training programs for distributors and direct sales teams.

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Product Knowledge (Hard Skills)
• Customer Service Skills (Soft Skills)
• Training and Presentation Skills (Soft Skills)
• Marketing Support (Soft Skills)
• Continuous Learning and Adaptability (Soft Skills)

Job Summary:

• Develop new testing methodologies on LC/MS/MS, HPLC, and GC/MS, including literature search, purchasing of supplies, and preparation of reagents, standards and control material.
• Determine cost-effectiveness for new tests.
• Validate new methodologies aligned with laboratory standards, and in accordance with internal and external standards and procedures.
• Implement new testing procedures, including the preparation of standard operating procedure manuals, quality control materials, and instrument performance documentation and reporting criteria.
• Responsible for staff training. Design and conduct in-service education for the laboratory in the operation of instrumentation and methods.
• Instruct employees in the set-up and operation of new or revised software, equipment, processes and/or procedures.
• Review and report patient test results, and act as first contact for customer test results inquiries
• Monitor the performance of staff while undergoing training and serve as a professional clinical resource to technical staff.
• Interact with LIS to compile interfaces with laboratory instrumentation and reporting databases.
• Perform testing on patient specimens with newly developed protocols.
• Install, validate, coordinate and troubleshoot various aspects of the laboratory processes to ensure optimal utilization, efficiency, confidentiality, and compliance with all regulatory agencies as applicable.
• Write and execute validation protocols and reports, review documentation, determine impact, and analyze risks in support of new products, new equipment, and process test method changes.
• Perform an internal assessment on new or updated software and maintain communication with applications personnel to effectively correct problems or program changes.
• Responsible for CAP inspection and accreditation preparation for the entire laboratory.

Skills on Resume: 

• Method Development and Optimization (Hard Skills)
• Cost Analysis (Hard Skills)
• Method Validation (Hard Skills)
• Procedure Implementation (Hard Skills)
• Staff Training and Education (Soft Skills)
• Result Reporting (Soft Skills)
• Performance Monitoring and Clinical Support (Soft Skills)
• Laboratory Management and Compliance (Hard Skills)

Job Summary:

• Understand and leverage polymer structure-process-property relationships pertaining to optical, thermal, and mechanical properties via polymer chemistries, polymer physics, and polymer processing techniques.
• Collaborate with chemists and engineers across organizations to develop and implement synthetic processes across the lab, pilot, and commercial scales.
• Develop research plan and design experiments according to the company’s timetable and translate into detailed technical work plans for safe and effective execution of process chemistry or applications development
• Translate market needs and industry trends into multigenerational plans for optical polymer research
• Propose a course of action based on data analysis
• Work with subject matter experts in marketing, organic chemistry, polymer chemistry, and optical physics to correlate polymer properties to fitness-for-use requirements
• Anticipate technical difficulties and develop creative solutions
• Write patents, technical market support literature, technical presentations, and publications, including internal research for publication, and support/liaison for external research conducted in line with the organization’s research strategy
• Prepare and present written and oral reports to communicate with production, marketing, sales, and related functions
• Train and mentor research associates

Skills on Resume: 

• Polymer Structure-Process-Property Relationships (Hard Skills)
• Collaboration and Communication (Soft Skills)
• Research Planning and Experiment Design (Hard Skills)
• Market Analysis and Trend Interpretation (Hard Skills)
• Data Analysis and Decision Making (Hard Skills)
• Cross-Disciplinary Collaboration (Soft Skills)
• Problem Solving and Innovation (Soft Skills)
• Technical Writing and Presentation (Hard Skills)