Job Summary:

• Daily reconciling of payments made to settlement systems
• Assist AR Collectors with customer credit applications
• Customer cash on-account research
• Ability to handle sensitive/confidential information appropriately
• Once trained, identify possible issues before processing to mitigate the risk of future issues
• Responsible for the timely and accurate review of insurance cases involving replacements and/or 1035 exchanges
• Reviews basic to complex cases to ensure all requirements are met including Federal, State, and SEC guidelines
• Does outbound calls to Life Insurance carriers in North America to follow up requests for replacements coming to JH
• Reviews a list of 1035-in requests and identifies the appropriate person to contact to verify funds sent to Manulife Financial/John Hancock
• Enters the information provided by the 1035 carriers into the Siebel system which includes reminders to follow-up requirements within the recommended timeline
• Updates Siebel/EDGE in a timely manner to be used by various teams or people associated with the case to ensure funds are received by Manulife Financial

Skills on Resume: 

• Financial Reconciliation (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Attention to Confidentiality (Soft Skills)
• Risk Mitigation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Analytical Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Data Entry and Systems Proficiency (Hard Skills)

Job Summary:

• Doing heavy coordination work to ensure proficient production support, and overseeing the efficiency of ticket resolution from the team as a whole.
• Assigning tickets to the App Support team, making sure be resolved correctly and on time
• Setting up calls, and meetings, sometimes sending out meeting minutes afterward
• Working with the operations team to handle escalations and engage the appropriate parties accordingly
• Taking ownership of some escalations and performing troubleshooting, analysis, research, and resolution using advanced query and programming skills
• Monitor, manage, and possibly tune platforms for availability and performance.
• Taking part in production support rotation, and responding to and resolving production problems
•  Work with prospective tenants to process, screen, and track tenant applications.
•  Follow up and collect necessary documentation during the lease application process.
•  Take incoming and outgoing calls to leasing applicants regarding application status.
•  Make tenant selection decisions and provide approval decisions to Sales Associates to coordinate lease signing and deposit collection.
•  Communicate clearly and concisely with details to applicants and the internal team.
•  Comply with federal Fair Housing laws, statutes, and regulations, as well as local laws and ordinances.
•  Demonstrate superior seamless customer service, integrity, and commitment to innovation efficiency and fiscally responsible activity.

Skills on Resume: 

• Coordination Skills (Soft Skills)
• Ticket Management (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-Solving Abilities (Hard Skills)
• Platform Monitoring and Management (Hard Skills)
• Production Support (Hard Skills)
• Tenant Application Processing (Hard Skills)
• Customer Service Excellence (Soft Skills)

Job Summary:

• Supporting the EpicCare Ambulatory clinical system for BSMH’s physician practices.
• Build, maintain, and support of system.
• Using change control procedures.
• Providing support to users (on-call rotations).
• Deployment to new practices including training and support.
• Rounding to existing practices on a regular basis for relationship management and to observe efficiencies and system use.
• Prioritizing and implementing system updates and changes.
• Thoroughly reviewing, analyzing, and testing new software releases.
• Assisting users with the customization (preference lists, smart notes, etc.).
• Analyzing data conversion needs.
• Maintaining professional certifications and experience.
• Collaborating with peers and members of adjacent teams (PM, IP, etc.).

Skills on Resume: 

• Technical Proficiency with EpicCare Ambulatory System (Hard Skills)
• Change Management and Change Control Procedures (Hard Skills)
• User Support and Training (Soft Skills)
• Relationship Management and Observation (Soft Skills)
• System Updates and Changes (Hard Skills)
• Software Release Review and Testing (Hard Skills)
• Customization Assistance (Hard Skills)
• Data Conversion Analysis (Hard Skills)

Job Summary:

• Work with users and with other application teams to ensure the system meets business needs.
• Document requirements and create specifications.
• Evaluate possible alternatives and recommend an appropriate solution.
• Manage project tasks and coordinate changes with application teams.
• Implement, test, and release solutions.
• Configure and support the Epic Cadence scheduling and referrals system.
• Collaborate with other analysts to assist users and maintain applications.
• Contribute to improving patient care, education, and research through technology development.
• Align with the mission and strategic principles of Michigan Medicine to enhance societal contributions.

Skills on Resume: 

• Communication Skills (Soft Skills)
• Documentation (Hard Skills)
• Analytical Thinking (Hard Skills)
• Project Management (Hard Skills)
• Implementation and Testing (Hard Skills)
• Technical Expertise (Hard Skills)
• Collaboration (Soft Skills)
• Strategic Alignment (Soft Skills)

Job Summary:

• Maintain relationships with key agencies, schools, and relevant organizations in the region.
• Conduct program info sessions for the agents, and visit them when necessary.
• Manage international student applications and the application process for programs in the region.
• Set up and maintain manual and computerized filing systems
• This will include entering data, checking missing materials, uploading documents, and categorizing applications
• Classify, log and store paper and electronic files.
• Prepare and transfer files in response to requests from other departments (e.g
• transfer credits evaluation, missing documents).
• Implement and update records classification, retention, and disposal when information is provided or updated by applicants, students, agents, or other staff.
• Assist the accounting department in processing application charges and other related fees.
• Compile, compare, and analyze data, statistics, and other information to support research activities

Skills on Resume: 

• Interpersonal Communication (Soft Skills)
• Presentation Skills (Soft Skills)
• Organization (Hard Skills)
• Attention to Detail (Soft Skills)
• Administrative Skills (Hard Skills)
• Record Management (Hard Skills)
• Financial Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Support the implementation of the Application Technology (AT) team in strict compliance with policies and requirements for quality, ethics, health, safety, environment and security (HSES), Code of Conduct, and Values and Principles
• Develop and lead the AT field trials capabilities by identifying and requesting the necessary resources to perform trials, prospecting suppliers, and ordering in the applicable systems and structures.
• Plan, coordinate, and deliver the assigned AT trials in close cooperation with Syngenta Crop Protection Development (CPD) teams (RandD, PTandE, Syngenta Digital, Technical Marketing Services – DTM)
• External stakeholders in order to guarantee the established crop protection products (CPPs) registration schedule and support the CPD strategy through field trial execution
• Evaluate CPPs formulations performance and phytotoxicity, novel application equipment for ground-aerial-small farming levels, nozzles, droplet size, distribution and coverage, spray volumes, adjuvants, etc.
• Co-develop new formulations in collaboration with PTandE - Formulations Development and Analytics (FDA) team. 
• Contribute to CP formulation development fit for upcoming application methods and aligned to customers' needs
• Maintain close alignment with CP Portfolio Managers and CPD Biologists in the definition of the experimental design of AT Field trials to generate valuable, grower-focused application offers and improve research capabilities through digitalization.

Skills on Resume: 

• Compliance Management (Hard Skills)
• Project Management (Hard Skills)
• Collaboration and Stakeholder Management (Soft Skills)
• Technical Expertise (Hard Skills)
• Formulation Development (Hard Skills)
• Strategic Thinking (Soft Skills)
• Risk Management (Hard Skills)
• Relationship Building and Networking (Soft Skills)

• Validate and assess the value of new precision application tools, ag automation tools, and unmanned equipment (drones, robots, etc), etc with customers and internal stakeholders.
• Work with Regulatory, Product Safety, and CPD Projects management teams in the definition and delivery of Sustainable and Responsible Business strategies, particularly those relating to Technology Applications. 
• Conduct risk assessments for all AT Field activities to ensure safety in CPPs handling, and equipment set up in accordance with national and international standards applied.
• Develop and validate new methods/processes if necessary, as well as improve the existing ones through bibliographic reviews and interaction with regional/global specialists, aiming to guarantee AT Field trials operational excellence.
• Lead and maintain the system of records and quality procedures up to date to comply with the applicable internal rules and ensure proper traceability of generated results, decrease claim response lead time, and enhance the customer's experience with Syngenta CPPs.
• Seek the optimization of productivity, costs, processes, and wastes/effluent generation in order to ensure continuous improvement as well as contribute to CPD License to Operate (LTO) efforts.
• Lead relations/partnerships with application technology companies (ATCos), equipment manufacturers, research institutes/universities, and other agrochemical companies - biologicals, specialties, adjuvants, growth regulators, fertilizers
• Act as an expert resource for training internal and external audiences in Application Technology practices, equipment configuration, protection equipment usage, CPP tank mixing and responsible use.
• Interact with peers or support areas globally through the alignment and sharing of information seeking to achieve the goals and results expected by the business.

Skills on Resume: 

• Technical Validation and Assessment (Hard Skills)
• Strategic Planning (Hard Skills)
• Risk Assessment (Hard Skills)
• Method Development and Improvement (Hard Skills)
• Quality Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Partnership Management (Soft Skills)
• Training and Knowledge Sharing (Soft Skills)