Job Summary: 

• Develop and support virtual implementations for different business requirements and work closely with various IT and operations functions to quickly resolve platform issues.
• Help improve operational practices to minimize service disruptions.
• Provide internal Support as escalation for customer issues and prevent future platform issues with a focus on Problem Management.
• Triage, resolve, or escalate customer or platform-impacting operational incidents and Service Requests.
• Implement and support Platform Change Requests utilizing the change policy.
• Collaborate across teams, such as applications, hardware, networks, and other programs.
• Drive support, automation, process improvement, security, and visibility into production health and reliability.
• Understand security requirements for the customers and implement them and defend them through internal and external audits.

Skills on Resume:

• Virtual Support (Hard Skills)
• IT Collaboration (Soft Skills)
• Problem Management (Hard Skills)
• Service Handling (Hard Skills)
• Change Compliance (Hard Skills)
• Teamwork (Soft Skills)
• Process Improvement (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Integrate, upgrade, and manage domain services and infrastructure systems in a Microsoft Windows Server environment.
• Configure and administer various lines of business applications, IT/Cyber Tools, and other software solutions.
• Recommend improvements to the company’s IT services.
• Contribute to computer and network security using a variety of security-based products.
• Manage data backup and restoration systems for the local facility.
• Administer PBX and VoIP phone systems.
• Administer and maintain client computers and solutions in various LAN environments.
• Provide end-user support for the local office.
• Maintain software licensing records and provide support to IT budget planning sessions.
• Mentor other IT staff and lead technical projects.

Skills on Resume:

• Domain Management (Hard Skills)
• Application Administration (Hard Skills)
• Network Security (Hard Skills)
• Data Backup (Hard Skills)
• VoIP Administration (Hard Skills)
• LAN Maintenance (Hard Skills)
• End-User Support (Soft Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Lead and support solution lifecycle technical activities.
• Ensure solutions are designed for a great user experience and operational performance.
• Lead design, ensuring Enterprise Architecture, Security, Operations and Compliance aspects are continuously integrated into solutions.
• Provide input to cost and schedule estimation.
• Responsible for the overall integrity of system design and operation.
• Responsible for overseeing vendor activities.
• Review solution performance and continually assess the health of systems.
• Track and drive awareness of operational and technical debt risks.
• Provide escalated support to incident and problem management.
• Utilize analytics to improve availability, reliability, efficiency and capacity.
• Continuously stay current on and apply technical industry knowledge pertaining to the respective domain.
• Conduct peer reviews and approve system changes and technical solution design.
• Coach and mentor less experienced team members.
• Partner cross-organizationally to drive minimal costs on optimal solutions.
• Provide in-depth technical information to stakeholders.

Skills on Resume:

• Solution Management (Hard Skills)
• User Experience (Soft Skills)
• Architecture Integration (Hard Skills)
• Cost Estimation (Hard Skills)
• System Integrity (Hard Skills)
• Vendor Management (Soft Skills)
• Performance Assessment (Hard Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Responsible for the normal operation and maintenance of the company's computer network system.
• Responsible for system maintenance and timely resolution of operational failures.
• Maintain good contact with the Group IT departments and remain informed on group initiatives and new technologies (LN phase out, SharePoint).
• Get detailed knowledge on the ERP system configuration and provide first-line support to all BPCS key users.
• Responsible for the company's staff's computer operating skills training.
• Responsible for the maintenance and upgrading of the company's telephone system management.
• Advise the management on necessary software and hardware purchases.
• Support the AC reporting Tool system and create new reports in this tool.
• Responsible for supporting QlikSense reports.
• Work proactively to find cost savings and efficiency gains in the IT landscape.

Skills on Resume:

• Network Maintenance (Hard Skills)
• System Support (Hard Skills)
• IT Coordination (Soft Skills)
• ERP Assistance (Hard Skills)
• Staff Training (Soft Skills)
• Telephone Management (Hard Skills)
• IT Procurement (Hard Skills)
• Report Development (Hard Skills)

Job Summary: 

• Manage office network infrastructure, including the administration of user rights, access, and new users.
• Monitor network storage requirements, performance, event logs, and virus protection/alerts.
• Support employees with general IT requests, such as hardware and software troubleshooting.
• Troubleshoot and repair Windows and Mac OS, MS Office 365 products, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, and asset inventory.
• Manage system patch management, firewall, virus protection, and security policy administration.
• Collaborate as a technical resource for special projects, including the purchasing, planning, selecting, developing, configuring, testing, and installing of new systems and software.
• Consult with senior managers in the area of information technology, systems, and information security.
• Act as a resource for security diligence for sales processes.
• Standardize and maintain related IT topology, networking diagrams, and security documentation.
• Participate in a cross-functional Cybersecurity team, representing the IT Infrastructure, and working on projects identified.

Skills on Resume:

• Network Administration (Hard Skills)
• System Monitoring (Hard Skills)
• IT Support (Soft Skills)
• Troubleshooting (Hard Skills)
• Security Management (Hard Skills)
• Project Collaboration (Soft Skills)
• IT Consulting (Soft Skills)
• Cybersecurity Participation (Hard Skills)

Job Summary: 

• Manage and oversee the ICT and ELV system activities, and preparation of reports and plans to provide support to operational requirements, etc.
• Manage and oversee a pipeline of requests and manage team members to deliver services.
• Manage, oversee and lead the analysis of ICT/ELV/OBSI activities to identify and produce appropriate solutions and maintain quality standards.
• Oversee operational activity reports by collecting, analysing, and summarizing information and trends.
• Manage and oversee the updates to team schedules, presentations and documents.
• Manage and oversee OBSI/SBMS application vendor and assess their performance and quality standards.
• Ensure adequate and qualified resources to support and provide continuity improvement on the existing application platform and management succession plans.
• Act as a liaison between the company and technology vendors, ensuring a thorough understanding of contractual relationships and maintaining appropriate maintenance agreements for technology solutions.
• Ensure continued support for problem resolutions and enhancements.
• Maintain current knowledge of a broad spectrum of system and application developments, developments in building business application software and programming methodologies.
• Identify a variety of possible solutions and ensure proposed solutions for the company are in line with or leading the industry's best practices.

Skills on Resume:

• ICT Management (Hard Skills)
• Team Leadership (Soft Skills)
• System Analysis (Hard Skills)
• Operational Reporting (Hard Skills)
• Vendor Management (Soft Skills)
• Resource Planning (Hard Skills)
• Technical Liaison (Soft Skills)
• Problem Resolution (Hard Skills)

Job Summary: 

• Understand the complex working of the various technical disciplines and how they impact and affect the business outcomes for the firm.
• Understand technically how each technology works and how it is managed and configured.
• Gain an understanding of how Identity and Access Management controls and manages a large enterprise and how technology can streamline the process.
• Develop skills in common scripting technologies and how these streamline technology.
• Provide day-to-day operational support for the various functions, from Access Management to Email configuration.
• Provide administrative support to the teams in the form of reporting and compliance reporting.
• Deliver high-level technical support (under guidance) for the various teams.
• Apply analytical and logical thinking to complex work streams to reduce time and effort through the application of technical solutions.
• Provide hands-on support for large projects and initiatives to ensure their success.
• Participate in the strategy workshops in defining the future technology estate.
• Provide support to SMEs in the delivery of Business cases and roadmaps.
• Keep in touch with the reality of the day-to-day work, listening to the feedback and issues raised by the domain teams to consider and reflect in the roadmaps.

Skills on Resume:

• Technical Understanding (Hard Skills)
• System Configuration (Hard Skills)
• Access Management (Hard Skills)
• Scripting Skills (Hard Skills)
• Operational Support (Soft Skills)
• Compliance Reporting (Hard Skills)
• Analytical Thinking (Soft Skills)
• Project Support (Soft Skills)

Job Summary: 

• Manage access through Okta to services, GitHub, Atlassian, Datadog, Slack, etc.
• Work closely with the DevOps team on SOC2 and ISO 27001 compliance.
• Investigate environment and connectivity issues, such as AWS VPN.
• Manage access control to resources like database clusters, application environments.
• Automate configuration management with tools like Ansible.
• Advocate and implement industry best practices for access control across the services and applications.
• Create tools that work across operating systems and different cloud providers.
• Ensure employee and company devices are managed and up-to-date (MDM).

Skills on Resume:

• Access Management (Hard Skills)
• Compliance Coordination (Hard Skills)
• Issue Investigation (Hard Skills)
• Resource Control (Hard Skills)
• Configuration Automation (Hard Skills)
• Best Practices Implementation (Soft Skills)
• Tool Development (Hard Skills)
• Device Management (Hard Skills)

Job Summary: 

• Provide technical direction and engineering support for projects and infrastructure.
• Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends.
• Responsible for leading one or more architecture development efforts.
• Responsible for assessing the requirements and presenting architectural recommendations that are in line with the strategic vision and direction of the organization.
• Serve as a subject matter expert for architectural frameworks, methods, and tools, and will act as a coach.
• Advise and assist varied business and technical staff with appropriate strategy and design disciplines.
• Support an IT operations environment.
• Support work on nights and weekends and may be included in an on-call rotation for after-hours support.

Skills on Resume:

• Technical Direction (Hard Skills)
• IT Engineering (Hard Skills)
• Architecture Leadership (Hard Skills)
• Strategic Planning (Soft Skills)
• Framework Expertise (Hard Skills)
• Technical Advising (Soft Skills)
• Operations Support (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Support the GF Engineering and operation readiness team, then shift to one of the new plants.
• Maintain and support all local endpoint devices, like desktops, laptops, and mobile devices, according to the corporate guidelines and standards.
• Responsible for providing training to end-users.
• Participate in troubleshooting, problem-solving for all the IT-related issues.
• Contact with site leadership to define and prioritize IT service requirements.
• Ensure adherence to established corporate strategies, standards and policies and suggest modifications.
• Become the broker of IT Services with internal and external providers.
• Ensure the stability, performance and integrity of all in-house data, voice/video, and wireless network infrastructures.
• Responsible for being a proactive member on any IT projects which be assigned by the global or regional IT team or business group, communicating smoothly with both the global/Asia site IT team members and local management team.

Skills on Resume:

• IT Support (Hard Skills)
• Device Maintenance (Hard Skills)
• User Training (Soft Skills)
• Troubleshooting (Hard Skills)
• Service Coordination (Soft Skills)
• Policy Compliance (Hard Skills)
• Network Management (Hard Skills)
• Project Collaboration (Soft Skills)

Job Summary: 

• Deploy corporate IT policy and standards to the plant.
• Participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, VMs, Servers and communication links.
• Create and maintain documentation as it relates to network configuration, network topological diagramming and mapping of both LANs and WAN, and network-related processes.
• Monitor network, VMs and servers' performance and troubleshoot problem areas.
• Ensure network connectivity of all network-connected appliances such as servers, workstations, telephony equipment, MFPs, etc.
• Monitor and test network health in order to provide network performance statistics and trending reports.
• Collaborate with the Information Security Team in managing all network security solutions.
• Perform security audits, system backups and recovery of network infrastructure.

Skills on Resume:

• Policy Deployment (Hard Skills)
• Network Administration (Hard Skills)
• System Documentation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Connectivity Management (Hard Skills)
• Network Analysis (Hard Skills)
• Security Collaboration (Soft Skills)
• Backup Recovery (Hard Skills)

Job Summary: 

• Provide full technical support for laptops, iPhones, and iPads, Android phones and other equipment.
• Provide full technical support and implementation of all on-site manufacturing equipment, security systems, network switches, security appliances, and access points.
• Provide first, second, and top-tier technical support to all Ireland, U.K., Netherlands, and network users regarding IT issues that are encountered daily, such as file, print, hardware issues, network connectivity and software errors.
• Maintain inventory of IT equipment, ensuring the assets register is kept up-to-date.
• Maintain records regarding software upgrades and newly installed computer equipment, ensuring licensing for all software purchased is recorded and maintained.
• Maintenance and creation of network user profiles and configuration of privileges through Active Directory.
• Provide IT training to all employees, including inductions for new starters.
• Provide Tier 1 and 2 level support for VPN, LAN, and WAN connectivity, SAN and VMWare virtual infrastructure, DNS, DHCP, and Active Directory.
• Monitor and provide operating system support for Microsoft OS's, iOS devices.
• Coordinate vendor technical support services for corporate applications and infrastructure.
• Coordinate with the Systems Administrator or designee to perform software upgrades and installs for the Ireland IT network.
• Responsible for antivirus installation and maintenance.
• Coordinate with the Ireland IT Site Manager and IT team on advising on software/hardware solutions and provide testing support for all software/hardware onsite.

Skills on Resume:

• Technical Support (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• License Compliance (Hard Skills)
• User Administration (Hard Skills)
• Employee Training (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Design technology solutions to meet stakeholder needs.
• Manage the student identity and access program.
• Optimize IT operations (scripting, integrations, etc.).
• Train staff on technology-related processes and procedures.
• Responsible for document processes and architecture.
• Responsible for supporting analytics inquiries.
• Manage special technology projects.
• Address hardware, software, networking, and audio-video issues that cannot be resolved by desktop support personnel.
• Assist with the design and operation of recording studios.
• Respond to general IT requests.

Skills on Resume:

• Solution Design (Hard Skills)
• Access Management (Hard Skills)
• IT Optimization (Hard Skills)
• Staff Training (Soft Skills)
• Process Documentation (Hard Skills)
• Data Support (Hard Skills)
• Project Management (Soft Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Responsible for conducting Systems Security activities throughout the RMF Authorization process and life cycle.
• Ensure the highest quality of Cybersecurity/Information Assurance (IA) compliance.
• Understand Cybersecurity systems and practices such as DISA STIGs, SCAP, RMF and system hardening.
• Collaborate with the Huntsville FSO, ISSO/ISSM, program managers and customers' IT counterparts to ensure cybersecurity controls are effectively implemented.
• Conduct the weekly system audit log review, Lab system configuration, 800-53 technical control validation and testing with Huntsville ISSM, and password lockout maintenance.
• Protect all media used and generated on the system by properly classifying, labeling, controlling, transmitting and destroying it in accordance with security requirements.
• Maintain user accounts, coordinate user access requirements, and implement user access parameters with the ISSM.
• Maintain Windows Server 2016 on primary and backup domain controllers.
• Install and maintain server-based YubiKey two-factor authentication software.

Skills on Resume:

• System Security (Hard Skills)
• Cybersecurity Compliance (Hard Skills)
• System Hardening (Hard Skills)
• Security Collaboration (Soft Skills)
• Audit Review (Hard Skills)
• Data Protection (Hard Skills)
• Access Management (Hard Skills)
• Server Maintenance (Hard Skills)

Job Summary: 

• Run regular backups of servers/systems.
• Maintain the network infrastructure, such as the routers and switches, NAS, and troubleshoot network-related problems.
• Maintain Linux computer (RHEL 8), run backups, security checks, user maintenance, audits, etc.
• Maintain computing devices, associated peripherals, and approved operating systems/software.
• Support VoIP and iOS devices.
• Responsible for installing/moving/adding/changing functions.
• Perform periodic physical audits of end-user computing devices to compare with asset DB records.
• Provide "smart hands" support for remote infrastructure teams (server/network groups).
• Provide AV setup and meeting support.

Skills on Resume:

• Backup Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Linux Administration (Hard Skills)
• Device Maintenance (Hard Skills)
• VoIP Support (Hard Skills)
• Asset Auditing (Hard Skills)
• Remote Support (Soft Skills)
• AV Support (Soft Skills)

Job Summary: 

• Responsible for project managing implementation projects, discussing with clients, procuring, and configuring infrastructure and workstations.
• Responsible for 2nd line systems support of users, desktop, laptop and printer infrastructure.
• Escalate IT issues to the IT manager.
• Diagnose and resolve technical issues.
• Undertake small-to medium-sized IT implementation projects as instructed by the IT manager.
• Provide desktop and server support.
• Manage and troubleshoot Office 365 and other cloud-based systems.
• Ensure security and upgrades are applied to desktops and laptops and kept up to date.
• Responsible for antivirus installation on all desktops and laptops.
• Responsible for fault-finding on laptops and desktops.

Skills on Resume:

• Project Management (Soft Skills)
• System Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• IT Implementation (Hard Skills)
• Server Support (Hard Skills)
• Cloud Management (Hard Skills)
• Security Maintenance (Hard Skills)

Job Summary: 

• Report faults and maintain logs on servers, desktops and laptops.
• Complete internal user moves, including phones.
• Patch of the network and phones.
• Ensure all logs for equipment and users are maintained.
• Create purchase requisitions for IT hardware/software.
• Ensure licensing for all software purchased is recorded and maintained.
• Set up new users and disable expired accounts in accordance with HR requirements.
• Support Mac OSX, Windows 10 and Windows 7 operating systems.
• Utilise Casper and TeamViewer remote management tools.
• Support for Senior Support Technician in solution analysis and design activities.
• Maintain current knowledge of relevant developments in respect of ICT and strategy within the role.
• Ensure that routine maintenance and processes are reviewed, maintained and completed.

Skills on Resume:

• Fault Reporting (Hard Skills)
• Network Patching (Hard Skills)
• Asset Logging (Hard Skills)
• Procurement Support (Hard Skills)
• License Management (Hard Skills)
• User Administration (Hard Skills)
• System Support (Hard Skills)
• Technical Assistance (Soft Skills)

Job Summary: 

• Provide first, second and third-line IT support to a busy office and many customers (over 1,000).
• Help with the cabling and maintenance of existing IT and telecommunications networks, as well as user administration (e.g., setting up new users in Active Directory and Exchange).
• Provide user training and support for new customers and new members of the Silver Cloud team.
• Diagnose problems with Microsoft 365 and MS Office software, and with bespoke industry applications.
• Deliver outstanding customer service, remaining courteous and professional at all times.
• Take ownership of incidents and manage them through to resolution.
• Carry out general departmental administration.
• Responsible for liaising with the Service Desk team, using CRM software and asset database (ConnectWise), and handling purchasing, licensing and resource allocation management.

Skills on Resume:

• IT Support (Hard Skills)
• Network Maintenance (Hard Skills)
• User Training (Soft Skills)
• Software Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• Incident Management (Hard Skills)
• Administrative Support (Soft Skills)
• Resource Management (Hard Skills)

Job Summary: 

• Responsible for SAP development.
• Responsible for workflow development.
• Responsible for web reporting development.
• Responsible for Adobe Forms and SAP script development.
• Responsible for system troubleshooting.
• Responsible for program performance fine-tuning.
• Responsible for code review/enhancement.
• Collaborate with IT team members and end users.
• Responsible for user support and assistance.
• Responsible for data archiving planning and execution.
• Responsible for document creation.

Skills on Resume:

• SAP Development (Hard Skills)
• Workflow Development (Hard Skills)
• Web Reporting (Hard Skills)
• Form Design (Hard Skills)
• System Troubleshooting (Hard Skills)
• Performance Tuning (Hard Skills)
• Code Enhancement (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Responsible for being part of the global Manufacturing applications and infrastructure team and taking over the responsibility for the operation of SAP ME/MII Solutions in Hendersonville.
• Customize of SAP ME/MII and SAP Plant Connectivity application.
• Enhance SAP ME/MII Solutions along with business requirements.
• Operate and enhance the interfaces from and to the MES service, like SAP S/4 integration.
• Ensure seamless transition from the current MES solution by proposing solutions, managing tasks, as well as participating in cross-functional and global teams.
• Implement solutions that best support the business’s needs.
• Support and operate production infrastructure, like production clients, handheld scanners, PDAs, and label printers.
• Participate in, create, and deliver communication to stakeholders from cross-functional teams on application solutions to support business needs.
• Responsible for being part of the global manufacturing application and infrastructure team and interfacing with the 3rd service Provider and the respective Business Process Owners.
• Support the key user in operations and develop capabilities/expertise.

Skills on Resume:

• SAP ME/MII Management (Hard Skills)
• Application Customization (Hard Skills)
• System Enhancement (Hard Skills)
• Interface Integration (Hard Skills)
• Transition Management (Soft Skills)
• Infrastructure Support (Hard Skills)
• Stakeholder Communication (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• Review and discuss open incidents to determine who and how the incidents should be handled.
• Review recently closed incidents to determine if the incidents could have been handled better.
• Implement corrective action for the future.
• Review the status of existing knowledge articles for the relevant process.
• Follow up with authors/reviewers in cases where target dates are missed.
• Propose additional ideas for knowledge articles and assign authors, reviewers and target dates.
• Publicize the publication of new knowledge articles.
• Identify areas with high support requirements and propose ideas for improvement.
• Identify areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support existing or new processes and solutions.
• Help organize and schedule the workshops.
• Analyze and document on a monthly basis, the support level provided by the Process Support team and on the publication of knowledge articles for the processes where they are the assigned Process Team Partner.
• Take corrective action to ensure that the Process Support team is reaching the established KPIs in terms of support and publication of knowledge articles.
• Use the problem management process to assist with identifying the root cause of problems and monitor the progress of the resolution of such problems.
• Provide ad hoc training to end-users on Evonik's best practice solutions.

Skills on Resume:

• Incident Management (Hard Skills)
• Quality Review (Soft Skills)
• Corrective Action (Hard Skills)
• Knowledge Management (Hard Skills)
• Process Improvement (Soft Skills)
• Workshop Coordination (Soft Skills)
• Performance Analysis (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Develop, enhance and maintain applications and data integrations in Workday and/or HR Custom solutions area.
• Involved in the technical analysis of the requirements and recommending solutions.
• Collaborate and work with cross-functional partners and global technical teams.
• Troubleshoot issues and perform root cause and impact analysis.
• Document technical requirements, determine the scope and estimate the development effort.
• Participate as a member of the development team or teams, may lead a small development team.
• Perform analysis of functional and business requirements.
• Prepare code stubs for others.

Skills on Resume:

• Application Development (Hard Skills)
• Data Integration (Hard Skills)
• Technical Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Technical Documentation (Hard Skills)
• Team Leadership (Soft Skills)
• Requirement Analysis (Hard Skills)

Job Summary: 

• Complete code to implement solutions.
• Contribute to design activities, may design solutions.
• Code independently, participates in code reviews and may lead code reviews.
• Design, prepare and execute Unit tests.
• Apply in-depth or broad technical knowledge to maintain one or more technology areas.
• Responsible for performing solution design.
• Apply HP and 3rd party technologies to highly complex infrastructure and software solutions.
• Independently implements end-user or enterprise infrastructure of moderate complexity or services prepared by more senior technologists for more complex solutions.

Skills on Resume:

• Solution Implementation (Hard Skills)
• Code Development (Hard Skills)
• Code Review (Hard Skills)
• Unit Testing (Hard Skills)
• Technical Expertise (Hard Skills)
• Solution Design (Hard Skills)
• Collaboration (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Manage baseline installations into operations.
• Maintain, track, and monitor availability percentages for the program.
• Troubleshoot operational issues, dealing with anomalies and system recovery.
• Generate weekly and monthly availability reports, plus any ad-hoc requests for data.
• Attend technical exchange meetings as the representative for the program.
• Support the resolution of technical systems engineering, integration, and operations issues.
• Attend coordination meetings with other segments to plan operational activities.
• Monitor, track, coordinate, and implement operational workloads.
• Brief at customer and technical meetings.
• Provide stand-in support for the tech lead or staff engineer in various meetings or briefings during their absence.
• Provide off-hours call-in support to assist 24/7 operations.

Skills on Resume:

• Installation Management (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Reporting (Hard Skills)
• Technical Representation (Soft Skills)
• Systems Integration (Hard Skills)
• Operational Coordination (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Manage equipment automation applications.
• Set up, configure and provide operational support to the CIM/Automation system.
• Investigate, analyze production line operation issues, and develop solutions to system-related problems.
• Responsible for .NET programming to develop applications based on end-users' requirements.
• Analyze and implement improvement opportunities to enhance the CIM system in support of the business strategy.
• Provide cross-functional leadership and vendor interaction to troubleshoot, analyze and develop a solution for problems involving integrated systems.
• Provide training to enable 1st line support equipped with appropriate knowledge/skill to provide frontline operation support for production.
• Develop technical or training material.

Skills on Resume:

• Automation Management (Hard Skills)
• System Configuration (Hard Skills)
• Issue Analysis (Hard Skills)
• Application Development (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Functional Leadership (Soft Skills)
• User Training (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Perform system administration duties for Cisco switches, Ruckus wireless access points, FortiGate/Azure firewalls and Aruba Clearpass Network Access Control systems.
• Work with Solution/Cloud Architect to propose, create and support network connectivity requirements for new and existing systems in Microsoft Azure.
• Check and validate design changes by the internal team and external vendors in the Azure Production and Non-Production environments.
• Monitor network performance for all Wi-Fi, LAN connections, and WAN internet lease lines in all offices, ensuring maximum operations uptime and reliability in the production environment for on-premises and cloud systems/applications.
• Perform software and firmware patching for on-premise devices.
• Support the corporate voice system using Microsoft Teams and liaise with the external service provider on service outages.
• Assist with Vulnerability Assessment and Penetration Test (VAPT) and IT audit exercises with IT security team members and external vendors.
• Involved in the planning and execution of annual IT DR drills.
• Perform project management duties for infrastructure projects.

Skills on Resume:

• System Administration (Hard Skills)
• Network Configuration (Hard Skills)
• Design Validation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• Voice Support (Hard Skills)
• Security Assessment (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Pilot and drive industrial 4.0 technology with design thinking methodology.
• Design enhancements, updates, and programming changes for portions and subsystems of machine control applications that perform hardware control for production machines that are running in the 24x7 non-stop, highly automated and high-volume manufacturing lines.
• Analyze design and determine coding, programming, and integration activities required based on specific objectives and established project guidelines to meet manufacturing processes requirements.
• Execute and write portions of testing plans, protocols, and documentation for the assigned portion of the application.
• Identify and debug issues with code and suggest changes or improvements of machine control applications that interact with machine hardware, such as robots, machine vision, input/output sensors and etc, and integrated with computerized and networked data systems.
• Work in a project team with other software applications engineers and internal and outsourced development partners.
• Develop reliable, cost-effective and high-quality solutions for the assigned application portion or subsystem for manufacturing lines.
• Collaborate and communicate with management, internal, and outsourced development partners regarding software applications design status, project progress, and issue resolution.
• Represent the software applications engineering team for all phases of larger and more complex development projects.
• Collaborate and communicate with internal partners such as process/product engineers, and outsourced development partners such as tooling vendors, as well as manufacturing partners regarding software applications design status, project progress, and issue resolution.

Skills on Resume:

• Industry 4.0 Implementation (Hard Skills)
• Application Design (Hard Skills)
• System Integration (Hard Skills)
• Testing Execution (Hard Skills)
• Debugging (Hard Skills)
• Team Collaboration (Soft Skills)
• Solution Development (Hard Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Provide remote support to vessels, crew and on-board support.
• Install, configure and troubleshoot physical/virtual machines, laptops, printers, mobiles, tablets, storage systems and network devices (hardware, operating systems and software applications).
• Participate in the design, implementation of the vessels' IT infrastructure.
• Monitor performance and ensure system availability and reliability.
• Perform system and network updates/upgrades.
• Maintain IT security and backup solutions.
• Liaise with vendors, email providers and other IT personnel for problem resolution or when new tasks arise.
• Provide out-of-business hours/weekend support as part of an on-call rotation.

Skills on Resume:

• Remote Support (Soft Skills)
• System Configuration (Hard Skills)
• Infrastructure Design (Hard Skills)
• Performance Monitoring (Hard Skills)
• System Upgrades (Hard Skills)
• IT Security (Hard Skills)
• Vendor Coordination (Soft Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Report to the Senior Manager for IT Application Administration and Support on the Secured Network.
• Undertake the role of Application Administrator (AA) and proactively manage the Product Lifecycle Management (PLM) and Computer Aided Design (CAD) Application Servers and Services to maintain a 24x7x365 uptime.
• Set up User accounts and workstations, and ensure project data security through access controls.
• Manage, coordinate, and implement PLM and CAD software upgrades, patches, and hot fixes.
• Proactively monitor application performance and perform capacity planning to develop ways to improve the security and efficiency of the PLM environment.
• Ensure error-free PLM Application and database backups and perform restoration tests or disaster recovery exercises.
• Maintain up-to-date inventory and configuration documentation for PLM Application and Customised Programs.
• Maintain and enhance existing automation scripts to improve business processes.
• Provide IT support to the end users, investigate all reported problems/errors and initiate amendments and testing so that the PLM system can operate correctly and efficiently.

Skills on Resume:

• Application Administration (Hard Skills)
• User Management (Hard Skills)
• Software Upgrades (Hard Skills)
• Performance Monitoring (Hard Skills)
• Backup Management (Hard Skills)
• Automation Scripting (Hard Skills)
• User Support (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Perform Application enhancements and explore with latest technological demands to meet new business requirements.
• Maintain proper documentation according to organizational policies and practices.
• Perform necessary reviews in accordance with compliance policies or practices (e.g., account reviews, log reviews, etc).
• Support audit and compliance activities.
• Demonstrate PLM and CAD system new capabilities or enhancements to end users before implementation.
• Coordinate the performance of Level 1,2 and 3 support and helpdesk service requests.
• Plan, coordinate and conduct applications training for end users.
• Participate in continuous improvement initiatives.

Skills on Resume:

• Application Enhancement (Hard Skills)
• Documentation (Hard Skills)
• Compliance Review (Hard Skills)
• Audit Support (Hard Skills)
• System Demonstration (Soft Skills)
• Helpdesk Coordination (Soft Skills)
• User Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Responsible for system monitoring and maintenance, including configuration and security management, patching, automation, hardening and system upgrades.
• Ensure overall system and server uptime, availability, reliability and security.
• Keep updated, accurate and reliable backups of applications and databases.
• Liaise with 3rd party vendors, IT providers, etc., for specific requirements.
• Troubleshoot server-side issues as they arise.
• Serve as a liaison between the business and technology teams, manage configurations, develop best practice processes and deliver future enhancements.
• Ensure documentation and procedures are complete, current and available for system users associated with identified software and business processes.
• Develop and implement effective training platforms to ensure users are trained for the accurate, effective completion of responsibilities and to maximize efficiency.
• Support all aspects of external and internal audit as related to financial systems.

Skills on Resume:

• System Maintenance (Hard Skills)
• Security Management (Hard Skills)
• Data Backup (Hard Skills)
• Vendor Coordination (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Business Liaison (Soft Skills)
• Documentation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Set up and configure new laptops and desktop computers.
• Provide excellent customer service to users, including responding.
• Resolve requests related to hardware and software assistance, telephony services, account creation and entitlements, and other general IT support.
• Set up and install computer peripherals like monitors, network printers and scanners.
• Responsible for Hardware/software installations.
• Identify and troubleshoot network issues.
• Responsible for Windows AD administration.
• Responsible for server maintenance and network setup maintenance.

Skills on Resume:

• Hardware Setup (Hard Skills)
• Customer Service (Soft Skills)
• Technical Support (Hard Skills)
• Peripheral Installation (Hard Skills)
• Software Installation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• AD Administration (Hard Skills)
• Server Maintenance (Hard Skills)

Job Summary: 

• Design, develop, maintain and continuously improve of assigned Shop Floor Automation (SFA) applications and components.
• Provide 24/7 Level 2 and 3 support for the proper operation of Production lines.
• Work with IT OSS and CIM support teams for the common goal of minimizing system response time and maximizing system availability.
• Gather requirements, design, develop and deployment of new versions of SFA applications, especially Equipment Manager automation solutions.
• Responsible for documentation of requirements and coordination of enhancements in the assigned area.
• Plan, coordinate and conduct training for assigned applications.
• Work with other departments for productivity enhancements, error/cost reductions and other improvement projects.
• Responsible for all aspects of designing, planning, implementing, maintaining, troubleshooting and supporting Windows server operating systems and server hardware at multiple sites.
• Responsible for the design, implementation, maintenance, troubleshooting and support of the virtualization platforms.
• Responsible for planning and executing complex projects, including network design and server installs, WAN design and implementation, VPN projects, Exchange server implementations, Office 365 migrations and disaster recovery.

Skills on Resume:

• Application Development (Hard Skills)
• System Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Requirement Analysis (Hard Skills)
• Documentation (Hard Skills)
• User Training (Soft Skills)
• Server Management (Hard Skills)
• Project Execution (Soft Skills)

Job Summary: 

• Perform Server Installation, Migrations, administration, maintenance and troubleshooting on systems.
• Design, install and configure internal and customer-facing servers, network devices and firewalls.
• Participate in requirement analysis, design, and development for new applications and functionalities within the organisation and any projects that the company may undertake.
• Proactively manage and maintain servers, networks, and firewall systems.
• Assist in performing first and second line troubleshooting and diagnosis of application/software/network/IT hardware-related issues.
• Liaise with vendors and other IT personnel for problem resolution.
• Maintain technical documentation, including system structures, system requirements, process flows, operating procedures, and management guidelines.
• Program and debug fluidic instrumentation.
• Assemble and perform metrology on prototype consumables.
• Characterize flow profile, pressure, leakage, and material interaction for devices under test.
• Assemble, maintain and debug test setups.
• Analyze and present test results and qualifications.

Skills on Resume:

• Server Management (Hard Skills)
• Network Configuration (Hard Skills)
• Application Development (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Documentation (Hard Skills)
• Testing Analysis (Hard Skills)

Job Summary: 

• Lead/drive projects related to IT infrastructure.
• Drive operational excellence for IT Infrastructure, including end-user service, network, telecommunication, and collaboration tools.
• Deliver end-user training on office tools and IT applications.
• Maintain the software server, including the Windows XP server.
• Maintain network devices, including the Firewall, Router, Switches, PABX, and Monitoring System.
• Support for PC hardware, Computer peripherals and OA devices.
• Work to develop, test, install, configure, and troubleshoot computer hardware and software for manufacturing processes.
• Manage and develop databases for process data and traceability.
• Work with a cross-functional team of process engineers, controls engineers, and IT support to implement and maintain equipment database connections.
• Develop and analyze data for problem resolution and strategic planning.
• Ensure staff are properly trained on any new systems.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Operational Excellence (Soft Skills)
• User Training (Soft Skills)
• Network Maintenance (Hard Skills)
• Hardware Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Database Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Provide technical support to users worldwide.
• Responsible for onboarding and offboarding employees.
• Responsible for document standards, guidelines, and operating procedures for admins and end-users.
• Implement and manage complex software, operating systems and security upgrades.
• Research and propose systems configuration and standards that are suitable for Imply.
• Manage and maintain all endpoint hardware and devices located worldwide.
• Build and maintain AV equipment like conference rooms and all-hands spaces.
• Maintain, monitor, and upgrade Fortinet France DC network infrastructure.
• Troubleshoot and resolve software and hardware problems for Linux server and Network Equipment.
• Deploy and configure production servers and software.

Skills on Resume:

• Global Support (Soft Skills)
• Employee Onboarding (Soft Skills)
• Documentation (Hard Skills)
• System Management (Hard Skills)
• Configuration Standards (Hard Skills)
• Hardware Maintenance (Hard Skills)
• AV Management (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Analyze moderately complex business problems and processes.
• Provide technical expertise in identifying, evaluating, documenting, and developing systems and procedures that meet user requirements.
• Configure system settings and options, plan and execute acceptance testing, and create specifications for systems.
• Collaborate with others in the Business Operations group and the IT Development Group on system development.
• Act as a lead on cross-functional projects to address business or system issues.
• Responsible for application system design, testing, debugging, installing, and routine maintenance.
• Supervise IT infrastructure architecture in manufacturing environments, especially Microsoft directory services technologies.
• Manage the coexistence of on-prem and cloud infrastructure.
• Contact point for business and expert functions concerning manufacturing IT topics and Microsoft-related functionality.
• Ensure high quality, availability and performance of IT-infrastructure components, in particular Microsoft technologies.
• Develop strategies and concepts for IT services for profitable use inside a manufacturing environment.

Skills on Resume:

• Business Analysis (Hard Skills)
• System Configuration (Hard Skills)
• System Development (Hard Skills)
• Cross-Functional Leadership (Soft Skills)
• Application Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Cloud Integration (Hard Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Design and development of the report forms issuing system for a financial institute.
• Assist the project manager/leader in promoting IT projects.
• Review document/deliverables submission from vendors.
• Coordinate with multiple stakeholders to develop a useful system.
• Propose an improvement of the system and a new product to the bank for their business achievement.
• Strictly comply with policy and procedures, including Head Office System Development Rules.
• Provide 2nd line support on workstations, lab software and various corporate applications.
• Manage the site-based infrastructure across Element’s European locations.
• Participate in incident, problem and change management, adhering to ITIL best practices.
• Manage the Windows Server estate across Europe, ensuring capacity and performance are maintained (Maintenance, backups, commissioning, decommissioning).
• Participate as a lead technical resource in Europe-wide and global projects.

Skills on Resume:

• System Development (Hard Skills)
• Project Support (Soft Skills)
• Vendor Review (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• System Improvement (Hard Skills)
• Policy Compliance (Hard Skills)
• Technical Support (Hard Skills)
• Infrastructure Management (Hard Skills)

Job Summary: 

• Contact for any IT technical infrastructure-related topics at the sites for external IT service providers and the central infrastructure team, providing governance and definition of standards.
• Responsible for the development and periodic testing of the technical disaster recovery plan for the site.
• Responsible for including periodic plan refreshes as changes occur in the business or IT service provisioning landscape.
• Responsible for the life cycle management of the IT infrastructure required for business operations.
• Responsible for maintaining an inventory of IT assets and managing risks associated with aging components.
• Consult, prioritize, architect, design and engineer new infrastructure to support business growth and transformation.
• Responsible for IT Security and GMP compliance.
• Meet the company staff's needs for computer hardware, software and networking.
• Responsible for designing, installing, and supporting systems tied to IT operations and infrastructure.
• Research, development, and execution of IT Projects.
• Create proper documentation, diagrams that support employees' adoption of existing and new technologies.

Skills on Resume:

• Infrastructure Governance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Lifecycle Management (Hard Skills)
• Asset Management (Hard Skills)
• Infrastructure Design (Hard Skills)
• IT Security (Hard Skills)
• Technical Support (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Design, develop and maintain end-to-end monitoring solutions on demand.
• Utilize highly scalable monitoring applications (e.g., CheckmK, Elastic Stack).
• Participate in exciting, global projects that contain the monitoring of nearly 7000 ALDI Stores worldwide and thousands of non-store facilities.
• Automate recurring tasks and daily tasks.
• Take care of the monitoring team’s self-maintained, centrally managed database (MongoDB) and monitoring-related servers.
• Operate the IT Monitoring service (handling incidents, requests, changes and problem tickets).
• Cooperate with national and international IT departments.
• Provide technical support to the business and employees.
• Responsible for system administration of applications, like managing users, roles, and permissions.
• Troubleshoot application issues and work with internal teams or external vendors to implement a solution.
• Troubleshot a variety of technical issues across different operating systems (macOS, IOS, Windows, and Android), and hardware (tablets, laptops, and mobile devices).
• Build and maintain a regional technical knowledge base.
• Establish a customer support operation in the SEA region.

Skills on Resume:

• Monitoring Development (Hard Skills)
• Automation (Hard Skills)
• Database Management (Hard Skills)
• Incident Management (Hard Skills)
• International Collaboration (Soft Skills)
• Technical Support (Soft Skills)
• System Administration (Hard Skills)
• Knowledge Management (Hard Skills)