IT MANAGER SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Published: Oct 30, 2025 - The Information Technology (IT) Manager brings extensive experience in managing ICT systems and business units, with proven ability in budgeting, project delivery, and ensuring regulatory compliance. This role requires strong expertise in the full project lifecycle, Agile methodologies, risk management, and continuous service improvement practices. The manager also demonstrates excellent communication, planning, and problem-solving skills, with the adaptability to work both independently and as part of a team.

Essential Hard and Soft Skills for an IT Manager Resume
  • Project Management
  • Risk Management
  • Infrastructure Management
  • System Security
  • IT Strategy
  • Policy Implementation
  • Budget Planning
  • Disaster Recovery
  • Performance Evaluation
  • Network Troubleshooting
  • Team Leadership
  • Strategic Communication
  • Vendor Management
  • Process Improvement
  • Team Development
  • Stakeholder Collaboration
  • Problem Solving
  • Knowledge Sharing
  • Customer Service
  • Cross-Team Coordination

Summary of IT Manager Knowledge and Qualifications on Resume

1. BS in Information Technology with 7 years of Experience

  • Experience in banking systems and technology
  • Working experience in IT system deployment projects for the banking and finance sectors
  • Experience in managing RFPs, vendor selection and management, etc
  • Must have Project Management Professional (PMP)
  • Well communicating and defining the business/IT requirements with clients and teams and developing the business IT solution (business and IT requirements) that meets the client's expectations
  • Strong experience in business process management
  • Strong banking/FS industry experience
  • Good knowledge of the business and IT transformation
  • Experience in the delivery of large-scale business/technology transformation programs
  • High ability to review business and IT processes, Application development (SDLC), system architecture, and Information security
  • Deep understanding of Data design and implementation, data analysis, data model, Enterprise intelligence/analytics, Business analysis with IT Tools
  • Good knowledge about banking IT strategy, IT architecture, IT governance and management
  • Ability to interact effectively with all levels of management

2. BS in Cybersecurity with 6 years of Experience

  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable with exceptional attention to detail
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Experience with Project management
  • Good skills in presentation, interpretation, facilitation, team management and other soft skills
  • Strong analytical, critical thinking, research capability and problem-solving skills
  • Having solid business consulting skills and being able to work consultatively on a strategic or operational level
  • Significant consulting experience or individuals who have gained project and technology delivery experience within large, recognized organizations
  • High degree of experience in presenting to customers and industry groups
  • Must have strong interpersonal skills 
  • Demonstrated leadership and relationship-building skills, ability to lead teams of consultants, clients and vendor resources
  • Self-motivated and ambitious with the ability to motivate others
  • Ability to work under high pressure and tight deadlines

3. BA in Management Information Systems with 8 years of Experience

  • Demonstrates desired values and integrity through personal behaviors and decision-making
  • Strategic thinking and tactical execution
  • Demonstrates a strong analytic approach in problem-solving
  • Possesses a good overall understanding of the semiconductor manufacturing processes in both FE manufacturing and ATO, company product logistics and supply chain fundamentals
  • Solid orientation in the global factory network, departments, internal contacts and outside partners
  • Understands the criticality and business value of supported IT systems
  • Familiar with industry best practices for Computer-Integrated Manufacturing
  • Thoroughly understands the portfolio of corporate Manufacturing Applications, relationships and dependencies between applications, high-level data flows and main data elements
  • Possesses a general understanding of the overall corporate IT application portfolio and IT technical infrastructure
  • Experience in managing software development lifecycle with a large number of concurrent development projects and using a broad portfolio of technologies and application types
  • Experience in managing deployment/integration projects with involvement of outside vendors and contractors
  • Experience in managing a large program of concurrent IT projects
  • Familiar with IT Project Management concepts, ITIL and other methodologies and best practices

4. BA in Business Administration with 9 years of Experience

  • Working success in a similar role with proven experience in management/leadership of mid-size teams
  • Demonstrated strength being a strategic Leader in planning, organizing and delegating with both people and work
  • Proficient and broad knowledge of IT hardware and software including knowledge of helpdesk and network/server analysis
  • Strong knowledge and experience in project management
  • Proactive and takes initiative
  • Thinks creatively with the ability to meet long-term goals
  • Top-notch analytical skills and attention to detail to analyze quantitatively, problem-solve, scope out technical requirements, combined with sound business judgment ability
  • Proficient experience with implementing processes and driving automation and standardization
  • Excellent interpersonal skills coupled with strong verbal and written communication skills with both technical and non-technical people
  • Ability to work well with people and to lead and inspire them to do their best work every day
  • Proficient with desktop applications such as Nitro PDF, AVG Antivirus, Backblaze, and Google Docs
  • Proficient in troubleshooting Operating System issues in Microsoft Windows 7-10
  • Proficient in the setup of Android and iOS devices, including email setup and application installation
  • Proficient in provisioning new end-user hardware such as phones, tablets and PC’s

5. BA in Communication and Technology with 6 years of Experience

  • MDM experience supporting Finance, Sales, Marketing and Customer Support domains
  • Must have Informatica MDM implementation (configuration, modeling, development) and in-depth technical experience (User Exits, Match Rule config, SIF, Active VOS, etc.)
  • Excellent knowledge of Salesforce, Oracle Cloud, Marketo and other related data, processes and methodologies
  • Working knowledge of third-party data-enrichment providers such as D&B, HGI, Zoom Info, etc.
  • Strong hands-on experience with Data Analysis, SQL, and Reporting tools
  • Strong analytical ability and able to deep dive into technical details and design analytics solutions 
  • Excellent communication, presentation, and documentation skills
  • Experience with PowerCenter/Informatica Intelligent Cloud services interfacing with MDM
  • Working knowledge of Jira and Confluence
  • Good understanding of Address Standardization using Informatica Address Doctor
  • Experience with UNIX and shell script programming
  • Experience with Customer Data Platform

6. BA in Organizational Leadership with 7 years of Experience

  • Experience designing and building browser-based Java web-based applications using modern languages and frameworks such as JQuery, Wicket, KendoUI, JavaScript, and HTML/CSS
  • Experience leading a small development team in an Agile/SCRUM setting, with demonstrable skills in project/task estimation, delegation, and management
  • Very comfortable and experienced with designing object-oriented software and services deployed in a client-server or cloud setting
  • Must have experience, instincts, and enthusiasm around testing and testability
  • Able to be authentic, transparent and lead by example, holding self and others accountable
  • Experience working with a geographically distributed team
  • Highly motivated, fast learner who can self-start and “figure out what needs figuring out”
  • Excellent verbal and written communication skills
  • Ability to effectively document artifacts and processes, then explain them to others
  • Demonstrated experience in a similar “Middle Management” capacity within the IT Industry
  • Must have Customer Facing IT / IT Certifications
  • Ability to manage and influence stakeholders within the organization

7. BA in Project Management with 10 years of Experience

  • Excellent written and oral communication skills, ability to work on teams, good interpersonal skills, and demonstrated problem resolution skills
  • Excellent customer service skills
  • Experience with managing and troubleshooting Wi-Fi networks
  • Experience with VLANS and switching infrastructure
  • Ability to diagnose and repair CAT5 cabling problems
  • Experience with the current Windows server platform and Windows Active Directory services
  • Hardware and software troubleshooting skills
  • Experience with virtual server and desktop environments, VMWare and Citrix
  • Experience with networked/distributed computing environment
  • Experience in systems engineering work
  • Previous experience maintaining servers in a production environment
  • Expertise in project management and delivering successful end-to-end technology initiatives
  • Outstanding analytical and problem-solving skills as demonstrated by resolving business problems with technological solutions
  • Ability to build positive long-term relationships with internal, local and overseas staff and external third-party vendors

8. BA in Technology Management with 8 years of Experience

  • Experience in Corporate IT
  • Hands-on troubleshooting and support for both Windows and macOS devices
  • Experience in administering Google Workspace
  • Experience in administering Slack
  • Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
  • Hands-on experience with computer networks, network administration, and network installation
  • Strong problem-solving and communication skills
  • Creative, approachable, energetic, “can-do” attitude with the ability to change direction in a dynamic environment
  • Must have strong attention to detail
  • Ability to prioritize workload and complete multiple tasks promptly
  • Ability to work in the office during regular business hours once the office has been opened
  • Good knowledge in IT Infrastructure, VLANs, IT security, call center management, VOIP and Advanced Encryption Standards
  • Advanced knowledge of front-end and back-end programming languages, such as PHP, .NET, with Backend Oracle or SQL Server or MySQL
  • Knowledge in SMS and payment gateway portals administration
  • Knowledge in SAP or Other ERP (E-Travel/ Flotilla / Navision)

9. BA in Digital Innovation with 7 years of Experience

  • Working experience in the IT function of direct supervisory responsibility
  • ERP/Business Application experience and project management
  • Experience in leading and handling Projects
  • Excellent knowledge of technical management, information analysis of software / Business Application systems
  • Expertise in data center management and data governance
  • Experience with computer networks, network administration, and network installation
  • Basic hands-on programming skills, including SQL, XML, and BigQuery
  • High sense of responsibility, honesty, detail-orientation
  • Ability to collaborate and communicate cross-functionally in the Manufacturing environment to drive IT Change
  • Ability to work in a team environment
  • Management experience in departments dealing with information technology handling, workflow, and systems, of which at least 3 should be at the Management level
  • Experience in the mining industry in IT operations support to support business goals
  • Experience should also include substantial exposure and experience to both in-house and shared or outsourced systems, multiple hardware and software platforms, and integrated information and communications systems 
  • Understanding C&I systems and their integration with IT systems
  • Demonstrated management of software licenses

10. BS in Systems Administration with 5 years of Experience

  • IT and business/industry work experience including architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
  • Experience with Workday configuration
  • Experience in multiple, large, cross-functional teams or projects, and interacting with senior-level management and key stakeholders.
  • Familiar with Workday Recruiting modules
  • Familiar with HR Processes
  • Ability to work in an Agile environment
  • Proven track record of driving business value through information technology
  • Excellent English verbal and written communication skills, including formal presentation skills
  • Ability to tell a story through visuals
  • Ability to successfully manage multiple critical issues simultaneously
  • Experience in working with multiple competing stakeholders and priorities
  • Ability to influence and lead senior leadership teams

11. BS in Computer Information Systems with 9 years of Experience

  • Experience in computer operations or a related field or equivalency
  • Expert skillset in Microsoft Server administration which includes purchasing hardware, setting up, installing, and deploying services
  • Strong skillset in network administration for configuring switches and routers 
  • Strong understanding of NAS (network-attached storage)
  • Knowledge of computing hardware and software, primarily in a Microsoft/X86 computing environment
  • Knowledge of data management practices (data flows, data storage)
  • Strong written and oral skills
  • Strong analytical skills for planning and overseeing projects
  • Ability to present to large groups, write comprehensive reports, and keep detailed records
  • Ability to establish and maintain working relationships with users, vendors, and other employees
  • Ability to negotiate contracts and pricing for hardware and software
  • Ability to self-train and maintain pace with rapidly changing technology 
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Advanced technological skillset and a demonstrated history with technology
  • Sound understanding of computer systems (hardware/software), networks, etc.

12. BA in Industrial Technology with 8 years of Experience

  • Proven experience in IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, user support, or IT management-related experience
  • Fluent in the English language
  • Ability to translate technology solutions into business solutions
  • Willingness to travel regionally and internationally
  • Ability to deal with ambiguity and respond to unplanned demand
  • High emphasis and focus on Customer Satisfaction
  • Must have ITIL/Six Sigma training/certification 
  • Proven ability to work under minimal/remote supervision
  • Strong technical background with experience in UNIX-based operating systems
  • Familiarity with centralized storage platforms (e.g., NetApp, Isilon)
  • Experience of working with support teams across time zones
  • Strong verbal and written communication skills to convey complex and/or detailed information to multiple audiences with differing knowledge levels
  • Must have certifications in IT Operational management frameworks (e.g, ITIL)

13. BS in Cybersecurity with 6 years of Experience

  • Experience leading IT functions
  • Strong experience troubleshooting Windows and Mac devices, some familiarity with Linux 
  • Experience using tooling to manage groups of workstations (JAMF experience)
  • Expertise in administering SaaS applications, such as G-Suite, Slack, Zoom, etc.
  • Experience using a single-sign-on platform, such as Okta
  • Experience working in an environment with operational standards and controls
  • Experience using AWS services, particularly IAM
  • Comfortable with scripting, particularly around workstations (Bash and PowerShell) and APIs
  • Demonstrated collaborative and flexible style, with a strong team player approach and customer-service orientation
  • Organized, detail-oriented, and the ability to prioritize and work under pressure in a fast-paced environment
  • Demonstrated excellent communication skills, both oral and written

14. BS in Network Engineering with 5 years of Experience

  • Previously provided L1 and L2 support to 250+ users in an organization with offices in multiple geographies
  • Experience in Mac and Apple OS and iOS
  • Experience supporting a regionalized workforce with a headcount of 250+ employees
  • Strong project management skills that ensure the meeting of all deadlines
  • Prior experience working in a SaaS product company 
  • Comprehensive experience supporting a Mac environment
  • Previous experience administering and managing JAMF (MDM methodologies and self-service)
  • Experience supporting and managing the following networking appliances: Meraki, UniFi, Ubiquiti
  • Previously deployed enterprise-wide SSO and MFA solutions
  • Help Desk experience supporting a Mac environment at a university help desk or business environment
  • Able to be an independent worker with good task and time management skills

15. BA in Communication and Technology with 6 years of Experience

  • Experience managing Office 365 and Microsoft Azure platforms
  • Experience in managing Cisco and Meraki route/switch, Meraki Wireless, Sonicwall firewall, Cisco and Azure VPN and VOIP/SIP networking protocols
  • Experience in Security solutions such as Cloudflare, Azure Sentinel, DNS Umbrella, SonicWall, Cisco ASA, MS Advanced Threat Protection and Webroot AV
  • Able to plan and perform routine maintenance that may or may not have end-user impact
  • Must have certifications in Microsoft Azure Fundamentals or Microsoft 365 Fundamentals
  • Strong working knowledge of Windows administration, maintenance and troubleshooting
  • Solid background in Microsoft Office 365 applications (Word, Excel, PowerPoint, and Outlook)
  • Ability to communicate effectively, both verbally and in writing
  • Ability to work autonomously, effectively prioritizing various concurrent projects
  • Strong analytic skills with the ability to both troubleshoot complex desktop issues and involve partner IT consultants, as the situation may demand
  • Previous experience with developing budgets and managing ICT budgets 

16. BA in Technology Management with 8 years of Experience

  • Experience in remotely managing macOS devices
  • Must have the technical knowledge to perform an agency audit of all IT tools and practices, and be able to recommend strong security measures/improvements
  • Proven ability to work independently with minimal supervision
  • Must be a self-motivated self-starter who can initiate ideas and take ownership of work
  • Ability to learn new technologies quickly and with minimal guidance
  • Strategic thinking, both technically and business-wise
  • Proficientin  using and troubleshooting Macs
  • Must possess a high level of discipline while remaining flexible 
  • Knowledge of best practices around data security
  • Able to be proactive and naturally curious about the digital space, constantly looking for opportunities                       
  • Able to make others’ jobs easier (no matter who they are or what they do)
  • Able to create a positive and open environment when around others
  • Work experience as an IT Engineer or similar software engineering role
  • Experience in AWS (Amazon Web Services)
  • Experience in databases and SQL
  • Experience in Web Servers such as IIS / Apache, CDN, and DNS systems
  • Experience in scripting (PowerShell, batch, etc.)

17. BA in Digital Innovation with 7 years of Experience

  • Experience in senior management and the management of a business unit
  • Knowledge and experience in managing ICT systems
  • Experience in providing technical advice relating to business processes
  • Experience in developing and managing ICT budgets and projects to deliver organizational outcomes
  • Excellent knowledge and understanding of regulatory frameworks and risk management practices
  • Sound understanding and application of project lifecycle including business case, project initiation, planning, implementation and post-implementation review
  • Key project management skills, tools and methodologies to deliver and implement projects
  • Strong passion for Change and CSI, Agile, and dynamic
  • Excellent oral, written and presentation skills and able to communicate effectively with all levels of the business
  • Possess exceptional planning and organizational skills, and have a strong sense for detail, accuracy and problem solving
  • Familiar with product lifecycle management and wholesale/distribution sales processes
  • Ability to quickly adapt to new requirements and changing situations
  • Ability to work in a team or individually
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