• Serve as the lead on complex technical issues and opportunities
• Resolve conflicts involving scheduling, resources, or technical issues
• Advise on systems efficiency needs and upgrades, as well as any potential weaknesses
• Perform complex troubleshooting and resolution for systems at different enterprise levels, serving as an escalation point for issues 
• Document, track, and troubleshoot tickets to evaluate and assess technical risks, and adherence to standards
• Manage support tickets and use team resources
• Represent the company professionally to all parties including customers, prospects, and outside vendor partners
• Supports and helps maintain internal enterprise systems including switches, servers, LAN, WAN, and phone systems
• Manages Active Directory user accounts and objects
• Manage users in Office 365
• Completes assigned IT projects to further the Kastle Systems IT ecosystem
• Repairs and/or provides technical advice on the workings of all computers and other hardware
• Configures new laptops and PCs appropriately
• Provides routine hardware support for in-house computers, telephone systems, and other IT communication equipment
• Participates in a weekly on-call rotation with other personnel for a 24-hour instant-response
• Help desk as part of internal IT support

Skills: Technical Leadership, Systems Troubleshooting, Network Administration, Active Directory, Office 365 Management, Hardware Support, Ticket Management, Project Execution

• Manage all aspects of the networking platform
• Troubleshoot network and system issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer network security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Document all technical procedures and user guides
• Delegating and responding to help tickets to assist users in troubleshooting problems
• Rebuilding and provisioning equipment to users (includes shipping and handling devices)
• Setting up audio and visual equipment in labs for in-person studies
• Collaborating with the IT team to identify opportunities for improving operations processes and policies through special projects
• Drafting standard operating procedures and knowledge bases for users

Skills: Network Management, System Troubleshooting, Infrastructure Monitoring, Preventive Maintenance, Security Administration, Data Backup, User Support, Process Improvement

• Responsible for provisioning and administration of 3rd party business solutions and internal tools (i.e., Google, Slack, Zoom, OpenVPN, etc.)
• Evaluates, responds to and resolves requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Maintains and documents hardware and software inventory, equipment passwords, and software installation settings
• Manage vendor relationships for IT hardware and software
• Trains end-users and members of IT on various technologies by providing instruction and documentation
• Serves as an escalation point for IT-related issues
• Researches new technologies and makes recommendations to ensure the IT team will meet current and future business needs and objectives
• Assists in relocating employees, departments, and offices, including the disassembly and reassembly of office technology and workstations
• Decommissions retired hardware and software and ensures proper disposal protocol is followed
• Works closely with the Security team on projects
• Implement and maintain Enterprise endpoint security tools
• Implement and maintain a centralized patch management solution

Skills: Tool Administration, User Support, Inventory Management, Vendor Relations, End-User Training, Technology Research, Security Implementation, Patch Management

• Procure, maintain inventory, and administer all company IT equipment used by staff and students
• Plans and communicates expectations around the cohort/classroom cycles
• Work collaboratively with Instructors and Admissions coordinators to ensure the asset management process is followed
• Create and execute a long-term asset replacement plan in collaboration with
• Finance, ensuring accurate forecasting for hardware expenditures
• Optimize the student system, image creation and distribution
• Work collaboratively with the Curriculum Development and Instructor teams to collect feedback and requirements
• Ensure timely delivery and support of images to all classroom hardware
• Monitor and respond to user and student support requests
• Communicate with Campus Directors and Instructors on student hardware issues

Skills: Asset Management, Inventory Control, Hardware Maintenance, System Optimization, Image Deployment, User Support, Cross-Team Collaboration, Hardware Forecasting

• Support and assist in undertaking acquisition activities for the onboarding of ICT contractor resources
• Manage and deliver on multiple activities simultaneously, demonstrating agility to move between priorities to support the ITG
• Contribute to section planning and take responsibility for deliverables, escalating through the identification of risks and issues that can be managed at the level
• Proactively contribute to a continuous improvement approach through the enhancement and implementation of services to uplift the outputs of the team
• Provide support for hardware, software, network, A/V, system performance and security issues
• Handle identity and access management, including onboarding and offboarding of Crunchbase employees
• Maintain and update the inventory database of the company's equipment
• Keep track of assets, serial numbers, assignees, etc.
• Build and update documentation on processes to better support employees
• Prioritize requests and projects according to business relevance
• Collaborate with the Workplace team on workplace technology needs

Skills: Resource Acquisition, Task Management, Continuous Improvement, Technical Support, Access Management, Asset Tracking, Process Documentation, Workplace Collaboration

• Experience including helpdesk, system, network and cloud platform administration
• Demonstrated customer interaction skills and teamwork competencies
• Practical ability to troubleshoot incidents in person or remotely
• Ability to adapt to a constantly advancing technology landscape
• Experience working collaboratively with diverse stakeholders, demonstrating and prioritizing customer service and servant leadership
• Demonstrated ability to work well independently
• Proficiency in the Microsoft Office 365 Suite, with strong written and verbal communication skills
• Ability to manage multiple tasks simultaneously and thrive in a complex environment while balancing multiple competing priorities
• Excellent judgment and decision making, with strong analytical skills, business intuition and business acumen

Qualifications: BS in Cybersecurity with 5 years of Experience

• Experience administering business systems and SaaS services, e.g., Okta, Google Workspace, Slack, JAMF/Kandji, Meraki, Zoom, Atlassian, etc.
• Knowledgeable on common office infrastructure, e.g., networking, video conferencing, A/V, security, etc
• Proficiency in networking, IT infrastructure, firewalls (Cisco ASA, Palo Alto, etc.), and software support
• Advanced troubleshooting and multi-tasking skills
• Knowledge of functional areas such as telecommunications and classroom technology trends
• Demonstrated ability in managing and maintaining a Help Desk tracking/ticketing process
• Ability to work in a fast-paced environment with changing priorities
• Demonstrated understanding of and ability to effectively work with low-income families
• Ability to proactively identify problems and implement solutions
• Comfort level with technology, including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn
• Experience in troubleshooting, diagnosing, and fixing problems throughout Active Directory
• Experience in automating tasks using scripts using one or more of the following: PowerShell, VBS, WSUS, SCCM, etc.

Qualifications: BS in Computer Science with 8 years of Experience

• Experience in MS Azure
• Experience with PowerShell or other scripting languages/frameworks
• Experience with Containers/Kubernetes
• Experience with TeamCity
• Able to multitask across priorities and shift work focus
• Able to troubleshoot, diagnose and adapt/repair our in-house developed custom software
• Able to maintain in-house developed custom software
• Able to build software tools as requested by colleagues (C#)
• Able to support Data Management and report generation (SQL)
• Able to set up/manage broker and employee accounts
• Able to set up/manage products and automated processes within COTS (Java)
• Able to track and notify the company of expected software updates/downtime to the system

Qualifications: BA in Management Information Systems with 6 years of Experience

• Extensive experience managing the entire lifecycle of endpoint assets in medium to large enterprise environments
• Extensive experience with Identity and Access Management solutions like Active Directory, Azure AD
• Experience and skills in developing recommendations for technology systems
• Skilled in IT project planning, coordination and implementation of IT projects
• Ability to proactively identify and solve problems
• Able to pay attention to detail and highly organized
• Excellent verbal and written communication skills
• Proven ability to develop and maintain positive and professional relationships with internal and external customers
• Strong organizational and analytical skills
• Proven ability to make independent decisions and recommendations
• Excellent PC skills (Microsoft Word, Excel and PowerPoint)
• Must have HR certification (SHRM-CP, PHR) or equivalent
• Ability to partner with leaders, team members, and peers to drive results

Qualifications: BA in Information Technology with 7 years of Experience

• Professional experience in an information technology support role, demonstrating increasing levels of responsibility and leadership
• Experience in Help/Service Desk or other IT Support roles
• Experience using a ticketing system (i.e., ServiceNow, JIRA, SCSM, etc.)
• Experience with DNS, DHCP, Active Directory, GPOs, and DR concepts
• Must have an active DoD Secret clearance (or above)
• Understanding of networking concepts
• Experience using Cross Domain Transfer software
• Experience with Registration Authorities (RA) and other Trusted Agents
• Understanding of TCP/IP, Ports, Protocols and Services (PPS), IT troubleshooting, PXE, basic networking, and IT tools/utilities (e.g., PING, IPCONFIG, IFCONFIG, RDP, SSH, RDP, Telnet, etc.)
• Strong verbal and written communication skills
• Must be an expert in Microsoft Office 365, Excel, Word, and Adobe Acrobat, and able to learn new technological platforms

Qualifications: BA in Operations Management with 5 years of Experience