IT GENERALIST SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Updated: Dec 09, 2025 - The IT Generalist is experienced in managing IT infrastructure, system administration, and end-user support across Office 365, Linux, and Windows environments. This role requires proficiency in troubleshooting, software deployment using Chocolatey, diagnostics with Dell tools, and disk management through fdisk or GNOME Utility. The generalist also demands strong leadership, project management, and communication skills to ensure efficient operations and effective team collaboration.

Essential Hard and Soft Skills for an IT Generalist Resume
  • Technical Support
  • Troubleshooting
  • System Administration
  • Network Security
  • Data Backup
  • Software Installation
  • Active Directory
  • IT Infrastructure
  • Project Coordination
  • Asset Management
  • Staff Training
  • Process Improvement
  • Team Leadership
  • Collaboration
  • Project Planning
  • Vendor Relations
  • Policy Compliance
  • Communication
  • Onboarding Support
  • Problem Solving

Summary of IT Generalist Knowledge and Qualifications on Resume

1. BS in Computer Science with 5 years of Experience

  • Experience in working with all levels of employees, from interns to C-level executives
  • Experience with Jira Service Desk (or similar), G Suite, and macOS
  • Experience in independently evaluating and troubleshooting computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on-site
  • Ability to manage multiple projects and meet multiple deadlines
  • Experience in troubleshooting AV equipment and basic knowledge of VOIP and enterprise cloud-based phone systems
  • Experience in the installation, configuration, and administration of LANs, wireless networks, along with other basic networking principles
  • Ability to use support tools to speed up problem-solving and improve own productivity
  • Strong customer service skills, strong relationship-building skills, and interdepartmental collaboration
  • Experience with JAMF Pro, Slack, GSuite Enterprise, Box, LDAP/JumpCloud and AWS 
  • Demonstrated system thinking skills, ability to understand and gauge impact for complex dependencies across multiple apps and workflows across an organization
  • Proficient in both following and creating documentation for the rest of the team

2. BS in Network Engineering with 7 years of Experience

  • Working knowledge of Cisco and Polycom VTC systems
  • Expert knowledge of VTC system hardware
  • Ability to effectively troubleshoot VTC issues - connecting, call drops, audio issues, etc.
  • Familiarity with conference room systems - projectors, phones, air media devices, etc.
  • Able to handle property custodian duties for the conference room and AV equipment
  • Ability to support VTC users and train new users to effectively utilize equipment
  • Experience supporting high-level executives in a fast-paced environment
  • Able to support and manage IT asset accountability at the north and south side campus warehouses and support IT hardware moves/deliveries to various locations
  • Knowledge of the MS Office Suite
  • Ability to support desktop/laptop hardware and software installation and support
  • Knowledge of iOS devices and support
  • Previous experience as a network or systems administrator
  • Knowledge of TCP/IP and data protocols
  • Ability to prioritize and multitask
  • Strong troubleshooting and critical thinking skills

3. BA in Computer Information Systems with 8 years of Experience

  • Must have in-depth knowledge and hands-on experience in user account management or IT in a fast-paced enterprise environment using the following technical tools: Active Directory Management Tool and or Office 365 Administrative Center
  • Strong hands-on experience, extensive knowledge of Windows 10, hardware/software, and Microsoft Office 365 functionality
  • Hands-on experience and knowledge with IT service management ticketing systems
  • Excellent customer skills are a must as well as a strong aptitude to learn and adapt to new technologies
  • Must have strong attention to detail
  • Excellent verbal, interpersonal and written communication, and documentation skills
  • Must be able to interact with customers professionally and diagnose problems to lead customers through the necessary steps to correct their issues
  • Strong customer and team orientation with a focus on collaboration
  • Ability to work independently, and a high level of professionalism and quality
  • High attention to detail with the ability to manage multiple priorities
  • Ability to follow and give oral and written instructions in a precise, understandable manner
  • Experience working with IT leadership to complete projects
  • Proven ability to maintain good working relationships with stakeholders including senior leaders
  • Experience dealing with multiple priorities and deadlines / proven ability to meet hard deadlines

4. BS in Cybersecurity with 5 years of Experience

  • Working experience in combined technology manufacturing/lab systems 
  • Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.
  • Strong experience in foundational IT skills, networking, desktop configuration, web technologies, Windows Domain administration, programming, and understanding SDLC
  • Experience working in GxP sites
  • Experience with Computer Systems Validation (CSV)
  • Experience with manufacturing and lab systems
  • Experience with performing Vendor management
  • Experienced in performing application management and support
  • Demonstrated ability to perform IT troubleshooting and problem-solving
  • Strong sense of accountability, and overall result-oriented
  • Fluency in English, both verbally and in written form

5. BA in Business Technology Management with 9 years of Experience

  • Experience in a related position
  • Attention to detail, diligence, and superior organizational skills 
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Previous experience as a network or systems administrator 
  • Knowledge of TCP/IP and data protocols
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • Ability to troubleshoot and solve issues remotely
  • Experience providing customer service
  • Experience providing desktop support for Windows and Mac users
  • Working experience in configuring and troubleshooting network infrastructure equipment, including routers, managed switches, and access points
  • Working experience supporting internal PC and Mac hardware
  • Working experience with Microsoft Recovery (Windows 10 Recovery Console)
  • Working experience with Google Workspace Console

6. BS in Software Engineering with 7 years of Experience

  • Working experience with Chocolatey package installation
  • Working experience with Microsoft Management Console
  • Basic knowledge of Linux operating systems
  • Working experience with Dell 32-bit diagnostics
  • Working experience with fdisk or GNOME Disk Utility
  • Supporting technology end-users in-person and remotely
  • Demonstrated experience learning new technologies
  • Experience in a similar role including IT support for systems and servers, administration and supervision of technical personnel
  • Broad experience across all IT infrastructure including Office 365 and basic desktop support
  • Proven track record of effective and successful execution with technical and intellectual resources
  • Ability to manage multiple projects and assignments, prioritize projects, set and meet deadlines
  • Excellent leadership skills and aptitude to work in a hands-on environment to support and mentor a growing team 
  • Strong interpersonal and communication skills to achieve effective Stakeholder relations
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