Job Summary: 

• Offer technical support to all employees
• Troubleshoot any technology issues that arise
• Investigate and offer solutions for gaps in technology
• Order and distribute technology to current and new staff 
• Coordinate and manage all technology (hardware and software) across all Ellie offices
• Collaborate with SDC to ensure that all technology is HIPAA-compliant
• Coordinate phone systems, including help with modifying and updating the phone tree and navigating the One Talk system
• Maintain all technology leases/contracts and relationships with outside vendors (Best Buy, internet providers, ImaginIT, Verizon, etc.)
• Provide training to staff on new technology
• Prepare all technology needed for presentations at various Ellie sites
• Visit each site once a month to maintain all technology
• Responsible for IT project innovation

Skills on Resume: 

• Technical Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Technology Solutions (Hard Skills)
• Vendor Management (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Staff Training (Soft Skills)
• Collaboration (Soft Skills)
• Project Innovation (Soft Skills)

Job Summary: 

• Support all employees across 15 different countries with general software and hardware-related questions that come in via support tickets and email
• Act as a System Administrator for main systems such as Google Suite, OpenVPN and Slack, ensuring everything runs like clockwork
• Responsible for Multi-Factor Authentication, ensuring the maintenance of a 100% enrollment rate across all systems
• Assisting with issues, ensuring new users are created, overseeing permission levels and handling user terminations
• Ensuring every macOS and Windows machine in the company is enrolled
• Assist with organizational IT projects
• Responsible for hardware procurement and set-up for new hires
• Work on a wide range of IT projects that help automate repetitive tasks within the IT organization
• Support the different IT teams in their daily operations
• Account management and auditing, including creation, deletion, and appropriate permission scopes
• Maintain and monitor the performance of platforms according to requirements
• Troubleshoot errors and outages by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Develop expertise to train staff on new technologies
• Assist the InfoSec team with configuring and testing systems for data protection, disaster recovery, and failover procedures

Skills on Resume: 

• Technical Support (Hard Skills)
• System Administration (Hard Skills)
• MFA Management (Hard Skills)
• Account Auditing (Hard Skills)
• Troubleshooting (Hard Skills)
• Hardware Setup (Hard Skills)
• Project Assistance (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Research, procure, and manage all audio/visual equipment
• Collect and analyze feedback and data to aid in prioritization of equipment upgrades and purchases
• Work with vendors to design and implement Extron room control systems for classrooms and building projects
• Provide training to end users on system operations
• Research and make recommendations on emerging audio/visual technologies
• Manage and support digital signage infrastructure
• Manage audio and lighting for high-profile events
• Triaging issues from employees and troubleshooting with individuals one-on-one
• Providing support in areas such as access management, video conferencing, remote user experience, internal products, and mobile technology
• Apple and mobile device management
• Front line for network problems, working with and learning from network experts
• Managing access to third-party software (e.g., Google Apps, Asana, etc.)
• Providing remote hands support for security and networking teams
• A/V Support for general troubleshooting, conference rooms and live events
• Purchasing and managing assets (computers, monitors, software licenses, etc.)

Skills on Resume: 

• A/V Management (Hard Skills)
• Vendor Coordination (Hard Skills)
• System Design (Hard Skills)
• Troubleshooting (Hard Skills)
• Access Management (Hard Skills)
• Device Management (Hard Skills)
• User Training (Soft Skills)
• Event Support (Soft Skills)

Job Summary: 

• Provide technical support and troubleshooting at a high level
• Provide support of voice, security, low voltage, vehicle, fiber optic, automation, and computer data services
• Manage, maintain and update the comm room infrastructure
• Wiring, organizing, reworking racks, and general functionality
• Troubleshoot and resolve technical issues, including hardware/software, network, audio/visual, telecom, and home automation
• Assist in design, development, service, testing, troubleshooting and implementation of AV and automation systems
• Test new technology and help to support current and legacy systems
• Help with the planning and implementation of projects assigned or approved by the Director of Information Technology
• Follow schedules, maintain consistency of activities, and make recommendations to improve system/business processes
• Install and maintain networked systems and proper set-up, maintenance and upgrades of operating system and application software
• Help with the setup and support for special events, including A/V and multimedia requirements
• Assist with contractor management on tasks and projects
• Adhere to all OSHA safety regulations

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Management (Hard Skills)
• System Maintenance (Hard Skills)
• AV Integration (Hard Skills)
• Troubleshooting (Hard Skills)
• Project Planning (Soft Skills)
• Process Improvement (Soft Skills)
• Contractor Coordination (Soft Skills)

Job Summary: 

• Primary end user support contact
• Responsible for responding to and resolving IT issues quickly and efficiently
• Process and document support requests
• Troubleshot issues and works efficiently and thoroughly through concerns and potential solutions
• User Account Management, including Active Directory, Office 365, etc.
• Maintains department inventory and works with the internal department to maintain an updated list of assigned assets
• Provides IT-related training to the agency in one-on-one and group formats
• Install OS, applications, upgrade RAM, replace power supply, etc.
• Manages and monitors the mobile phone account, including provisioning of devices, managing upgrades
• Deploy IP phones, create user accounts, and assist end users in the usage of the phone system
• Participates in the IT on-call schedule

Skills on Resume: 

• End User Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Account Management (Hard Skills)
• Inventory Control (Hard Skills)
• Hardware Installation (Hard Skills)
• Phone System Setup (Hard Skills)
• User Training (Soft Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Help create and maintain system standardization parameters for hardware/software
• Help manage the queues and processes associated with the Service Desk Platform (JIRA Service Desk)
• Partner with the external IT team, providing guidance, education, and leadership to up-level their performance
• Oversee assignees’ queues and guide/ensure all tickets are being worked on/processed/closed promptly in line with business continuity
• Support Cloud Stack (Google Workspace, Atlassian, Slack, Zoom, and more)
• Report out/communicate SLAs, performance, system health, monitoring, metrics, and incidents
• Oversee the onboarding and offboarding of team members
• Help create, improve, and maintain processes and standards
• Assist in full-cycle asset management (catalog, repair, ship, inventory, and purchasing)
• Assist in setting up for conferencing, meetings, etc.

Skills on Resume: 

• System Standardization (Hard Skills)
• Service Desk Management (Hard Skills)
• Cloud Support (Hard Skills)
• Asset Management (Hard Skills)
• Process Improvement (Soft Skills)
• Team Leadership (Soft Skills)
• Performance Reporting (Hard Skills)
• Onboarding Support (Soft Skills)

Job Summary: 

• Leads the selection, implementation, and ongoing support of the information technology infrastructure for all locations throughout the organization including cybersecurity
• Leads the selection, setup, and ongoing support for employee system hardware and software needs including desktop workstations, laptops, printers, and related hardware and software
• Performs routine preventative maintenance on hardware
• Executes sensitive data backup and restoration procedures
• Leads selection, implementation, and ongoing support of enterprise business systems including their setup, integration, and troubleshooting
• Establish relationships and interface directly with outside software and service vendors
• Supports the Company’s e-mail and voice mail systems to create a systematic flow of inter-company and customer correspondence
• Assists users with technical issues through email, messaging, video calls, direct phone calls, or in-person support
• Assists with the maintenance of the system software security policy
• Assists with the solicitation, evaluation and maintenance of the Company phone line and cellular phone contracts
• Updates department processes in a process manual, documenting all technical procedures and user guides
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• Cybersecurity Management (Hard Skills)
• System Maintenance (Hard Skills)
• Data Backup (Hard Skills)
• Vendor Relations (Soft Skills)
• Technical Support (Hard Skills)
• Documentation (Soft Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Install new and upgrade software
• Keep the company's system updated with the latest software
• Evaluate systems upgrades and new software, install and implement this software, and run tests to ensure compatibility and to address any issues with new or upgraded applications
• Provide technical support to both in-house and remote users
• Handling issues that the first-level technical support staff could not resolve and troubleshooting specific system errors and issues
• Train support staff in the use of hardware and software associated with company systems
• Establish and maintain network security
• Maintain network security to keep systems running smoothly
• Continually monitor network security, evaluate existing security programs, update antivirus software, and run scans to ensure network integrity
• Oversee disaster and recovery plans
• Create, implement, and maintain recovery plans to ensure that all pertinent information is saved and can be retrieved in the event of a disaster
• Create activity logs for upgrades and maintenance
• Keep records of system upgrades and maintenance
• Track of when upgrades are available and due to be installed, when maintenance needs to be performed, and what improvements have been made to IT infrastructures

Skills on Resume: 

• Software Installation (Hard Skills)
• System Upgrades (Hard Skills)
• Technical Support (Hard Skills)
• Network Security (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Testing (Hard Skills)
• Staff Training (Soft Skills)
• Documentation (Soft Skills)

Job Summary: 

• Troubleshoot and resolve complex technical issues escalated from the Desktop Support Specialist
• Work with end users to support modifications and continued improvements of applications and third-party software
• Manage various third-party licenses
• Manage the company's Cell phones
• Assisting in creating company policies, troubleshooting, ordering new phones and managing overall cost
• Assist with the maintenance and support of all SharePoint sites
• Support, document, test and troubleshoot custom-developed applications and third-party software
• Perform training of any application and/or hardware 
• Assists in special projects, process improvement, or other projects 
• Perform highly skilled work in the administration, maintenance, and support of hardware, software, and telecommunications systems for both corporate and remote employees
• Troubleshoot and clearly understand the root cause of all network-related incidents and outages to take remediate steps to prevent similar incidents from occurring in the future
• Administrator Active Directory environment, including User and Group Management, Permissions, Group Policies, Windows Updates, and integrated software solutions
• Manage and maintain the company's data backup systems
• Supports team members by providing prompt responses to members' problems and requests while managing and maintaining the closing of tickets within Jira Service Desk
• Acts as the primary interface for the Corporate IT Team, providing a positive experience for Company team members through tailored IT solutions
• Responsible for team members' computer and account management, provisioning and de-provisioning, as well as inventory management of equipment
• Helps to handle the installation, configuration, and support of network resources including printers and other peripheral devices, among many other tasks

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Application Support (Hard Skills)
• Active Directory (Hard Skills)
• License Management (Hard Skills)
• Network Administration (Hard Skills)
• Data Backup (Hard Skills)
• Process Improvement (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Work on the development and implementation of IT operations strategies involving all end-user solutions and technologies
• Manage and coordinate projects involving information systems at corporate offices and field locations, with a primary focus on end-user solutions and technologies
• Work on the development and improvement of IT processes, policies, and procedures involving information systems at corporate offices, with a primary focus on end-user solutions and technologies
• Oversee the management of the entire lifecycle of end-user solutions and technologies, from procurement to distribution, operation, and disposition
• Coordinate training and orientation for new end-user solutions and technologies and oversee the efforts to help company employees become familiar with them
• Research and recommend changes and upgrades to the system
• Coordinate third-party maintenance for network equipment
• Maintain accurate and compliant licenses, certifications, and subscriptions
• Work collaboratively with vendors to diagnose system issues and recommend solutions
• Perform end-user training and provide end users with training documents and/or resources

Skills on Resume: 

• IT Strategy (Hard Skills)
• Project Coordination (Hard Skills)
• Process Development (Hard Skills)
• Lifecycle Management (Hard Skills)
• Vendor Collaboration (Soft Skills)
• System Upgrades (Hard Skills)
• User Training (Soft Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Oversee the implementation of software components for approved applications
• Develop and maintain the Company’s information technology security infrastructure
• Ensure adequate back-up of data, applications, and databases
• Protect the system by defining access privileges, control structures, and resources
• Make recommendations to implement security improvements and/or updates to mitigate risk by assessing the current situation, evaluating trends and anticipating requirements
• Oversee the deployment, integration and initial configuration of all new security solutions and/or enhancements in accordance with applicable procedures and policies
• Install, administer and monitor firewalls, content and spam filters and network equipment logs for security intrusions and vulnerabilities
• Support firewall technologies and network monitoring products
• Safeguard agency information assets by identifying and resolving potential and actual information security events
• Prepare thorough documentation about all installations

Skills on Resume: 

• IT Security (Hard Skills)
• Data Backup (Hard Skills)
• Access Control (Hard Skills)
• Firewall Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• System Integration (Hard Skills)
• Threat Detection (Hard Skills)
• Documentation (Soft Skills)

Job Summary: 

• Prepare regular security reports and complete special reports required for compliance with accreditation, grantees and/or federal and state agencies
• Act as liaison to technology vendors and coordinate vendor technology meetings and evaluations
• Assist in the evaluation, acquisition, and deployment of software and hardware
• Test hardware and software compatibility
• Configure workstations, set up and maintain PCs, servers, routers and switches
• Install and provide support for network operating systems, firewall technologies and network monitoring products
• Prepare thorough documentation about all installations
• Participate in emergency response activities 
• Maintain required training, licensure and/or certification
• Maintain confidentiality of privileged information and adhere to privacy laws

Skills on Resume: 

• Security Reporting (Hard Skills)
• Vendor Coordination (Soft Skills)
• System Deployment (Hard Skills)
• Hardware Testing (Hard Skills)
• Network Configuration (Hard Skills)
• Firewall Support (Hard Skills)
• Emergency Response (Soft Skills)
• Confidentiality (Soft Skills)

Job Summary: 

• Remotely support software and hardware for internal users via phone and email
• Configure, install, support, and troubleshoot systems including user software, email, VOIP phones, computers, printers, cameras and other peripheral equipment in a multi-location environment
• IT Admin support for business operating systems, primarily e-Courier and Delivery Track
• Support local internet connections, wifi router configuration/troubleshooting, and work with ISPs 
• Support servers, IP configurations, and remote access, and coordinate with external customers on solutions
• Support and troubleshoot mobile device software for drivers
• Configure, troubleshoot/repair mobile devices, track assets in/out
• Participate in new customer implementations, system upgrades and technology migrations
• Track and resolve incidents and requests both on-site and remotely on a variety of IT equipment (PC, phones, mobile, servers, printers, network equipment) as well as supporting people with software usage and failure
• Support ERP improvements with the help of an external service provider 
• Translate business needs into functional specifications and thus implement/program those changes in internal tools
• Write and maintain documentation, user manuals and procedures
• Work on several projects at the same time
• Promote IT and cybersecurity good practices to various user profiles
• Manage employee IT onboarding and offboarding
• Maintain IT infrastructure in an optimal state of reliability (preventive maintenance on workstations, servers, and network) and keep track of IT assets

Skills on Resume: 

• Remote Support (Hard Skills)
• System Configuration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Mobile Management (Hard Skills)
• ERP Support (Hard Skills)
• Documentation (Soft Skills)
• Cybersecurity Awareness (Soft Skills)
• Onboarding Management (Soft Skills)

Job Summary: 

• Manage and support the IT systems
• Arrange and manage internal and external support functions for all existing and future systems
• Provide technical advice for the use of IT systems, IT infrastructure and data network
• Liaise with the support company and all third-party technical and systems application support companies, ensuring cost-effective and efficient service levels
• Manage IT customer support functions (POS and data cash register) and liaise with the external company on maintenance and functional matters
• Oversee daily operations and activities of technology systems
• Manage and maintain company office equipment (laptops, desktops, printer functions and network, wifi configuration, phone line)
• Manage and maintain the company website, apps and social media platforms
• Conduct clerical duties including filing and other office administration tasks
• Provide administrative support for the operations team, coordinating day-to-day matters with individual stores/shops
• Coordinate project deliverables
• Liaise with the Finance department on supplier matters such as delivery queries, stock management and F&B system
• Maintain stock lists and order office supplies
• Manage staff expense requests
• Assist in planning and arranging events, including organizing catering

Skills on Resume: 

• IT Systems Management (Hard Skills)
• Technical Support (Hard Skills)
• Vendor Liaison (Soft Skills)
• Network Maintenance (Hard Skills)
• Website Management (Hard Skills)
• Project Coordination (Soft Skills)
• Administrative Support (Soft Skills)
• Event Planning (Soft Skills)

Job Summary: 

• Asset tracking and physical inventory maintenance
• Set up/upgrade computer systems and mobile devices for end users
• Troubleshoot, identify, and resolve technical issues with user devices
• Provide guidance and technical support for workstations, virtual machines, laptops, mobile devices, and other IT equipment
• Assist with user account administration, file rights management, and backup and recovery policies and procedures
• Basic monitoring of IT systems for proper operation and working conditions
• Upgrade and maintain network-wide antivirus software to ensure data security and protection
• Develop and deliver end-user training in written and/or video formats

Skills on Resume: 

• Asset Management (Hard Skills)
• System Setup (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• User Support (Hard Skills)
• Account Administration (Hard Skills)
• Data Security (Hard Skills)
• System Monitoring (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Provide DBA support on all aspects of database administration including backup/recovery, replication, deployment and real-time production troubleshooting responsibilities on the Hadoop platform
• Install, configure, monitor, upgrade and maintain the database in production and non-production environments
• Provide 24/7 on-call DBA support for the production environment on a rotation and need basis
• Provide Database deployment support for Test and Production environments
• Diagnose and address database performance issues using performance
• Monitors and various tuning techniques
• Interact with Systems administrators on Linux/Unix/VM operating systems
• Issues related to databases
• Write database maintenance and automation scripts
• Configure and maintain Database High Availability
• Troubleshoot database production problems and database connectivity issues
• Coordinate projects in cooperation with externals and internals
• Manage infrastructural changes based on application needs
• Follow-up and support processes for ongoing operations
• Monitor service level fulfillment

Skills on Resume: 

• Database Administration (Hard Skills)
• Performance Tuning (Hard Skills)
• High Availability (Hard Skills)
• Automation Scripting (Hard Skills)
• Linux Administration (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Project Coordination (Soft Skills)
• Service Monitoring (Soft Skills)

Job Summary: 

• Responsible for the maintenance, configuration, and reliable operation of computer systems
• Install and upgrade server components and software, and regularly assess logs and physical resources to proactively handle issues
• Manage and maintain a virtual environment including the creation of virtual servers, the allocation of available resources, and the monitoring of physical hosts
• Perform or automate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Build and maintain software solutions to support the needs of the business
• Write documentation and provide end-user training for new applications 
• Troubleshoot hardware and software errors by running diagnostics, prioritizing problems, assessing the impact of issues, establishing and implementing a plan of action, and documenting findings, actions, and outcomes
• Plan and perform any required after-hours maintenance, and implement processes to notify affected users of expected changes/downtime while minimizing impact to daily operations
• Perform helpdesk support tasks, making sure all issues are resolved promptly with limited disruptions to business operations
• Work in tandem with other IT staff to ensure all systems function efficiently together, adhere to security policies, and provide the best possible end-user experience
• Cross-train with Network Administrator and PBX Administrators to provide support during significant project efforts and periods of limited bandwidth, or to backfill when resources are out of the office
• Assist the helpdesk during downtime/off-hours

Skills on Resume: 

• System Administration (Hard Skills)
• Virtualization Management (Hard Skills)
• Data Backup (Hard Skills)
• Disaster Recovery (Hard Skills)
• Troubleshooting (Hard Skills)
• Software Development (Hard Skills)
• User Training (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist potential end users with SPAN registration
• Assist registered SPAN end users with understanding and adhering to DTSA policy and procedures
• Responsible for the administration, support and troubleshooting of all SPAN programs and supporting hardware
• Creates, validates, and maintains all access to SPAN user accounts
• Coordinates with the IT Support Team the Installation, implementation, maintenance, and support of internal and external networks
• Assist registered SPAN end users with installation, configuration, and updates of authentication packages on NIPRNET and SIPRNET to ensure they can connect to their respective SPAN applications
• Applies proven communication skills, problem-solving skills, and knowledge of best practices to guide the development team on issues related to the design, development, and deployment of information and software systems
• Study, research and recommend cost-effective, innovative, and automated approaches for system administration tasks
• Works with SPAN program developers to diagnose, implement and support the applications
• Establishing and tracking metrics related to key performance objectives and service levels
• Coordinate with IT Support to provide in-house (DTSA) end users on-call support on 

Skills on Resume: 

• User Support (Hard Skills)
• Account Administration (Hard Skills)
• Network Coordination (Hard Skills)
• System Troubleshooting (Hard Skills)
• Authentication Management (Hard Skills)
• Communication (Soft Skills)
• Process Improvement (Soft Skills)
• Performance Tracking (Soft Skills)

Job Summary: 

• Contributes to the design of the SPAN programs, integration, and installation
• Design and implement redundant systems, policies and procedures for Data Archiving and Recovery to ensure effective availability and protection, as well as integrity of data assets
• Document and update technology-related instructions and procedures
• Perform Onsite Cross Domain Transfers utilizing the Aegis Secure Key (3z 256-bit) AES XTS Encryption USB3.0 Client by Apricorn for data transfers between NIPR, SIPR and Commercial Domains for internal teams and other DTSA clients
• Perform virus scans on incoming media and place files on destination networks
• Maintain knowledge of Cross Domain Solutions, regulations, and policies
• Submit and respond to tickets on the enterprise network for PKI and TA requests
• Perform daily checks of website accessibility and email connectivity to determine the status of systems and services
• Maintain documentation for the tasks and procedures
• Provide PKI advisory and assistance service support to network users
• Coordinate with Registration Authorities (RA) and other Trusted Agents to accomplish tasks

Skills on Resume: 

• System Design (Hard Skills)
• Data Recovery (Hard Skills)
• Cross Domain Transfers (Hard Skills)
• Virus Scanning (Hard Skills)
• PKI Management (Hard Skills)
• Documentation (Soft Skills)
• Regulatory Compliance (Soft Skills)
• Technical Coordination (Soft Skills)

Job Summary: 

• Manage and maintain in-house technology, i.e., NAS, server, and routers
• Set up of all company PCs and phones
• Responsible for company-owned cell phones and cell phone operating plans
• Managing assets such as Servers, PCs, and Phones
• Installing new hardware and keeping software updated
• Developing data backup systems
• Manage software licenses, firewall (s), and off-site backups
• Troubleshooting problems and increasing overall efficiency
• Recommends information technology strategies that align with organizational goals
• Contributes to team efforts by accomplishing related results 

Skills on Resume: 

• System Management (Hard Skills)
• Hardware Setup (Hard Skills)
• Asset Management (Hard Skills)
• Data Backup (Hard Skills)
• Firewall Administration (Hard Skills)
• Troubleshooting (Hard Skills)
• IT Strategy (Soft Skills)
• Team Collaboration (Soft Skills)