Job Summary: 

• Be the first person in on a dedicated IT team, help define what's possible
• Work with internal stakeholders to identify modern solutions for modern problems
• Ensure external and internal secure access to the office infrastructure by maintaining VPN and internet solutions
• Work with internal stakeholders to define and enforce access controls to the applications and development environments
• Identify and maintain video and telephony solutions
• Procure, provision, and maintain equipment, such as laptops, for employees
• Provision and maintain email, Jira, Confluence, GSuite, AWS, and other accounts for the organization
• Manage permissions across the organization for Internal users for G Suite, Github, AWS (IAM), and GCP (IAM)
• Manage Active Directory, DNS across the organization

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Access Control (Hard Skills)
• Network Security (Hard Skills)
• System Administration (Hard Skills)
• Cloud Management (Hard Skills)
• Equipment Provisioning (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Deliver network implementation and remediation projects to meet demands
• Identify, diagnose, and resolve network problems, and analyze root cause
• Install, maintain, and upgrade network hardware, software, and operating systems
• Report network operational status by gathering, prioritizing information
• Secure network system by establishing and enforcing policies, and defining and monitoring
• Diagnose, replicate, troubleshoot, and identify solutions to resolve customer issues
• Escalate unresolved issues to the appropriate internal teams
• Communicate the status of issues and projects to customers and colleagues
• Document issues and resolutions clearly via email and Salesforce
• Document knowledge in the form of knowledge base tech notes and articles
• Test new versions of software and file QA reports
• Assist with brainstorming and testing efforts during software development phases

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Root Cause (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Security (Hard Skills)
• Technical Documentation (Hard Skills)
• Customer Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Providing assistants to regional IT in budget creation and long-term business plans on-site
• Communication with business leaders and with regional IT
• Regularly reviewing and optimizing IT processes on-site
• Managing infrastructural changes
• Keeping up to date IT hardware inventory, spare stock, etc
• Communicating and working with involved partners to resolve incidents
• Administering incidents and changes
• User/s training on IR tools and processes
• Preparing computers for use in the standard environment using group imaging solutions and standards
• Be the primary contact for local IT vendors regarding specific local applications and equipment

Skills on Resume: 

• IT Budgeting (Hard Skills)
• Process Optimization (Hard Skills)
• Infrastructure Management (Hard Skills)
• Inventory Management (Hard Skills)
• Incident Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Training (Soft Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Deploy and troubleshoot Mac computers for the London office and provide other technical support
• Provide remote technical support for the Singapore office
• Set up user accounts for new and existing employees
• Resolve issues in the IT ticketing system
• Follow and enforce policies established by the Global IT team
• Ensure that A/V equipment in office conference rooms is functional and up to date
• Work with UK-specific vendors to resolve such things as office internet connectivity or phone issues
• Work with US-based systems admins to provide hands-on support for on-site servers and network hardware

Skills on Resume: 

• Mac Troubleshooting (Hard Skills)
• Remote Support (Hard Skills)
• Account Management (Hard Skills)
• Ticket Resolution (Hard Skills)
• Policy Enforcement (Hard Skills)
• AV Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Configure, install, deploy, and or repair PC’s.
• Support Android and iPhones for remote support staff.
• Resolve user connectivity and printing issues.
• Provide support on various shrink-wrap and proprietary applications.
• Maintain the IT inventory and trouble ticket systems.
• Update and maintain the electronic forms libraries and customer data.
• Coordinate and track outstanding issues with 3rd party software developers.
• Provide backup to the Network Administrator.
• Provide technical support to both internal users and the customer base via phone.
• Perform development tasks, including designing, coding, testing, and documentation.

Skills on Resume: 

• PC Maintenance (Hard Skills)
• Mobile Support (Hard Skills)
• Connectivity Troubleshooting (Hard Skills)
• Application Support (Hard Skills)
• Inventory Management (Hard Skills)
• Data Maintenance (Hard Skills)
• Issue Coordination (Soft Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Responds to technical assistance in person or via phone or email, at most within 1 business day.
• Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets.
• Identifies and escalates issues requiring urgent attention.
• Manages new computer setup by ensuring that new computers that are deployed to users meet company standards with all needed software installed and security enabled.
• Tracks computer inventory using a records system to ensure the computers are with the assigned users or in assigned locations and are replaced appropriately on the computer rotation plan.
• Ensures that computers returned to the IT department by departing staff are cleaned, updated, and prepared for redeployment.
• Creates network user accounts, email accounts, and sets access permissions in critical applications for new personnel before their start date.
• Coordinate with HR on equipment handoff during onboarding and document the handoff in the IT records.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Computer Setup (Hard Skills)
• Inventory Tracking (Hard Skills)
• System Maintenance (Hard Skills)
• Account Management (Hard Skills)
• Onboarding Coordination (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Provides help desk support to staff.
• Helps maintain the LAN and WAN.
• Ensures the security of stored information and gives access to appropriate personnel.
• Installs hardware and peripheral components.
• Reviews Windows event logs on domain controllers and maintains a six-month history on the network.
• Loads appropriate software packages such as operating systems, networking components, and office applications.
• Stays up to date with all employment/HR adjustments, including adding/creating new employees, moving and disabling employees.
• Ensures successful backup jobs and rotates backup media.
• Backup contact for online banking and bill pay customer support calls.
• Administers e-mail and anti-virus systems.
• Be responsible for setting up and issuing laptops, desktops, and equipment to employees.
• Keeps current on emerging technologies.
• Accurately follows Bank procedures for compliance with Bank Secrecy Act and related regulations as may apply to the job responsibilities.

Skills on Resume: 

• Help Desk (Hard Skills)
• Network Maintenance (Hard Skills)
• Information Security (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Management (Hard Skills)
• Backup Administration (Hard Skills)
• Employee Management (Soft Skills)
• Regulatory Compliance (Soft Skills)

Job Summary: 

• Serves as frontline support for all clients and internal IT stakeholders.
• Follows best practices and implements ITIL standards
• Takes ownership of troubleshooting and leads to resolution
• Maintains client configuration and ensures quality of documentation control
• Communicates effectively with proper frequency and detail of updates
• Works with clients to ensure they are informed of product updates and key items within release notes
• Provide appropriate technical depth of support for Tier I Internal IT and Client environments
• Seek innovative technical solutions to new and existing issues
• Develop processes and evaluate for automations that gain operational efficiencies
• Develops and documents instructions and guidelines to perform assigned functions.
• Prepares systems and application change management documentation according to IT standards.
• Trains technical staff in how to use new software and hardware developed and/or acquired.

Skills on Resume: 

• Technical Support (Hard Skills)
• ITIL Implementation (Hard Skills)
• Troubleshooting Ownership (Soft Skills)
• Documentation Management (Hard Skills)
• Client Communication (Soft Skills)
• Process Automation (Hard Skills)
• Change Management (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Manage hardware setup for all newly hired employees, including computers, cell phones, and hardline setup (Ring Central).
• Troubleshoot and maintain existing hardware for all divisions.
• Manage and maintain email for all divisions, including the creation of email addresses for all newly hired employees and the assignment and creation of distribution lists.
• Manage internal information sharing platforms, including SharePoint.
• Act as the Remote Help Desk for hardware, software, and third-party platforms (Ring Central, current ATS, and others).
• Maintain and troubleshoot networking issues for all offices and remote staff.
• Create and manage a tracking system for all company assets (Computers, phones, cell phones, etc.)
• Order, distribute, and manage cell phones for select staff.
• Facilitate technology needs for office moves or new offices, i.e., transferring accounts, ensuring hardwiring needs.
• Serve as a point of contact with local vendors for office issues, i.e., printers not working and cannot be fixed remotely.
• Serve as the point of contact for all warranties and manage them.
• Develop and implement basic robotic process automations.

Skills on Resume: 

• Hardware Management (Hard Skills)
• Email Administration (Hard Skills)
• Network Maintenance (Hard Skills)
• Help Desk (Hard Skills)
• Asset Tracking (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Automation (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Provide responsive, timely support to all end-user questions and support requests.
• Answer the support help line, resolve the problem, document in the Service Desk Tool, and ensure follow-through
• Set end-user expectations for resolution time and communicate changes in status.
• Work closely with other IT staff to ensure clear communication on outstanding issues and user problems.
• Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
• Desktop support for all FirstBank standard applications, including Microsoft Windows, Office, mobile devices, and associated applications, Antivirus, MS Outlook, and other communication applications.
• Work directly with the Network and/or Application group to resolve difficult problems, including LAN, WAN, and special application issues.
• Be responsible for adhering to established security procedures.
• Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts, and redundancy factors, and communicating low inventory levels.
• Assists with the maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
• Basic administration of Microsoft Active Directory, Exchange, and Windows environment
• Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
• Provide exceptional customer service to all FirstBank associates and partners.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Customer Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Desktop Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Act as a liaison, providing critical client base support to internal staff members 
• Diagnose technical needs and develop an understanding of root issues 
• Collaborate with the operations and technology team to execute on requests 
• Take accountability and ensure proper processes are documented for efficient support 
• Escalate unresolved issues to the appropriate technical support partners 
• Document all requests in an issue tracking tool 
• Share knowledge and proactively identify the needs of the organization 
• Mentor and coach junior staff 

Skills on Resume: 

• Client Support (Soft Skills)
• Technical Diagnosis (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Documentation (Hard Skills)
• Issue Escalation (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Mentorship Skills (Soft Skills)
• Organizational Awareness (Soft Skills)

Job Summary: 

• Lead IT support efforts for Asia and the Singapore office
• Provide front-line IT support to employees via walk-ups, tickets, and chats
• Provide “white glove” support for executives and executive assistants
• Provide emergency on-demand support outside of business hours
• Work closely with global IT Team members across time zones to provide “follow the sun” support for the users
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware purchasing and billing for APAC
• Deploy and retrieve hardware within offices or remotely by shipping
• Guide new employees through the new hire IT process
• Operate and troubleshoot AV systems for meetings and events
• Teach employees how to use the IT systems
• Maintain accurate ticketing and asset management records
• Write and update technical documentation for end users and the IT team
• Design and execute projects to improve systems and operations

Skills on Resume: 

• IT Support (Hard Skills)
• Executive Assistance (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Global Collaboration (Soft Skills)
• Asset Management (Hard Skills)
• AV Operations (Hard Skills)
• User Training (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Day-to-day troubleshooting in a Mac environment
• Troubleshoot network/wifi/printers
• Assist with audio-visual setup in conference rooms and all hands spaces.
• Perform employee onboarding/offboarding
• Write and update IT documentation
• Administer and support tools such as JAMF, OneLogin, and manage mobile devices
• Proactively surface ideas and proposals for IT support improvements
• Coordinate with the IT team on additional IT projects and initiatives

Skills on Resume: 

• Mac Troubleshooting (Hard Skills)
• Network Support (Hard Skills)
• AV Setup (Hard Skills)
• Employee Onboarding (Soft Skills)
• IT Documentation (Hard Skills)
• Device Management (Hard Skills)
• Process Improvement (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide high-level customer service, being the face of IT for Houzz users
• Install, track, renew, and manage all subscriptions and permissions
• Order, allocate, and maintain an accurate inventory of all hardware assets
• Provide the setup and removal of technical equipment
• Help build, support, and set the direction for IT Operations
• Ensure that the workplace tech is constantly working, including the Network, Wifi, Internet Access, Zoom Rooms, presentation equipment, etc.
• Ensure proper security of the computers and network
• Operate Okta, G suite, zoom, and Microsoft Office
• Respond to and administer the help desk ticket system

Skills on Resume: 

• Customer Service (Soft Skills)
• Asset Management (Hard Skills)
• Hardware Setup (Hard Skills)
• IT Operations (Hard Skills)
• Network Maintenance (Hard Skills)
• System Security (Hard Skills)
• Software Administration (Hard Skills)
• Ticket Management (Hard Skills)

Job Summary: 

• Act as a point of contact for phone calls and emails from staff regarding IT issues
• Provide accurate, timely, and effective solutions for end-user computer problems to ensure end-user productivity.
• Research, resolve, and respond to incidents and requests regarding end-user devices (e.g., workstations, printers, etc.), along with ancillary support for application issues
• Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert
• Communicate issues effectively to end users, technical experts, and management
• Maintain regular communication with the end user customer until the project/problem/task is brought to a resolution
• Respond to routine questions about the usability and functionality of hardware and applications, and provide basic education and training to customers
• Maintain accurate information and data regarding end-user issues within the tracking system
• Update the asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Device Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• User Communication (Soft Skills)
• Customer Training (Soft Skills)
• Data Management (Hard Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Set up laptops and peripherals, and install all necessary software for new users
• Test and ensure applications are correctly installed and configured on workstations
• Maintain accurate documentation of all procedures regarding end-user device support and operations
• Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software in a non-intrusive manner
• Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions
• Maintain phone system, including user provisioning and VoIP configuration, and troubleshooting
• Support users in the use of AV and video conferencing equipment
• Consult with customers to assist in obtaining hardware, software, and services, and assist the customer in obtaining the training necessary to use the products
• Maintain tact and composure in stressful situations, communicate effectively and work cooperatively with other staff members and customers of technical services, and establish and maintain effective working relationships with management, team members, other staff, and customers

Skills on Resume: 

• Laptop Setup (Hard Skills)
• Software Installation (Hard Skills)
• Documentation Management (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Problem Analysis (Hard Skills)
• VoIP Management (Hard Skills)
• AV Support (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Managing the user access to IT systems.
• Maintain the fleet of MacBooks and Windows 10 laptops.
• Manage the Office 365 tenancy, including SharePoint, Exchange, and Azure AD.
• Support the many systems, software, and services used.
• Monitoring and maintaining computer systems and networks.
• Respond to incidents and requests company-wide using Zendesk.
• Provide input and feedback on projects, processes, and procedures.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Assist users in troubleshooting computer problems (hardware, software, and cloud) following best practices.

Skills on Resume: 

• Access Management (Hard Skills)
• Device Maintenance (Hard Skills)
• Office 365 Administration (Hard Skills)
• System Support (Hard Skills)
• Network Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• Process Improvement (Soft Skills)
• User Assistance (Soft Skills)

Job Summary: 

• Set up workstations with computers and necessary peripheral devices
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes, and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Receive, organize, scan, and shred documents
• Manage scanning and printer queue, folding/inserter machine, postage meter, and related processes
• Ensure smooth operation with a proven track record of using and troubleshooting printer queues, folding/inserter machines, postage meters, including supplies, and overall maintenance.

Skills on Resume: 

• Workstation Setup (Hard Skills)
• User Training (Soft Skills)
• System Maintenance (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Record Keeping (Hard Skills)
• Equipment Procurement (Hard Skills)
• Document Management (Hard Skills)
• Printer Management (Hard Skills)

Job Summary: 

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Talking to clients and computer users to determine the nature of any problems they encounter
• Investigating, diagnosing, and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Checking computer equipment for electrical safety
• Maintaining records of software licenses
• Managing stocks of equipment, consumables, and other supplies.

Skills on Resume: 

• Hardware Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Account Management (Hard Skills)
• User Support (Soft Skills)
• Issue Diagnosis (Hard Skills)
• Equipment Repair (Hard Skills)
• Safety Compliance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Determines problem definition, research, and resolution of situations of Levels 1 and 2 complexities
• Coordinates complex and critical problem-handling processes for the information technology department
• Be responsible for managing and updating pending users’ requests using the help-desk tracking system
• Escalate issues based on complexity and priority
• Performs administrative tasks involved with creation, deletion, and changes in users’ network accounts
• Provides feedback to the manager on key issues that affect IT services availability
• Assists network/system engineers with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
• Installation, configuration, and troubleshooting the Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
• Be responsible for administering Microsoft Active Directory, Office 365, S2 Security, and AWS Connect call system
• Troubleshot network and voice connectivity issues (with guidance from engineers)
• Troubleshoot printer and copier connectivity issues, as well as monitor toner levels
• Configuring and troubleshooting mobile devices, iPhone, and Android
• Ensures confidentiality of internal and external data

Skills on Resume: 

• Problem Resolution (Hard Skills)
• Issue Escalation (Soft Skills)
• Account Administration (Hard Skills)
• Service Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Mobile Support (Hard Skills)
• Data Confidentiality (Soft Skills)

Job Summary: 

• Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems, among others
• Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Routing those Incidents and Service Requests that require reassignment to other Service Teams
• Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
• Continually observing a security-aware approach
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner, while maintaining efficiency
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Taking ownership of the system and service monitoring, focusing on implementation and continuous improvement
• Handling of all customer-related activities initiated by IT Operations across the group
• Ensuring full cooperation and effective communication with various departments.

Skills on Resume: 

• Technical Support (Hard Skills)
• Incident Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Service Monitoring (Hard Skills)
• Security Awareness (Soft Skills)
• Process Improvement (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Cross Department (Soft Skills)

Job Summary: 

• Maintains computer hardware asset inventory
• System setups, breakdowns, and office moves
• Mobile devices support with a focus on enterprise email delivery
• Telephone and voicemail systems support
• Tracking user support requests and system failures
• Escalating more complex issues to advanced support service teams, follow-up, and communications to the end user
• Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
• Performing preventative and routine maintenance
• Procurement of miscellaneous technology supplies
• Work with core IT teams on the implementation and support of technology rollouts and projects
• Recognizing and making recommendations for training where opportunities exist to address common support issues

Skills on Resume: 

• Asset Management (Hard Skills)
• System Setup (Hard Skills)
• Mobile Support (Hard Skills)
• Telephony Support (Hard Skills)
• Issue Tracking (Hard Skills)
• Problem Escalation (Soft Skills)
• Preventive Maintenance (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access.
• Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting up printers and other peripherals.
• Level 1 and Level 2 Support for problems identified with systems and the network.
• Participate in technical research and solution development to increase efficiency, maximize reliability, and promote innovation.
• Placing hardware into production by establishing connections, entering necessary commands.
• Maintains system capability by testing computer components.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results.
• Analyze and solve escalated issues with IT hardware and software.
• Document and advise users on optimal use of technical resources.
• Log all service interactions and document resolutions.
• Utilize opportunities to learn new skills and technologies.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability.

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Installation (Hard Skills)
• Network Support (Hard Skills)
• Technical Research (Hard Skills)
• System Testing (Hard Skills)
• Documentation Management (Hard Skills)
• Data Confidentiality (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Registers incidents/requests received by phone/e-mail/ticketing system
• Escalates the issues to the 2nd/3rd line of support, records the solutions, workarounds, and the steps taken to solve the issue in the recording service, and notifies the user when it is solved.
• Produce and keep up to date with different documents and procedures that are related to the area of support, record new solutions in the Knowledge DB, and act proactively
• Provide a report with possible future issues that can arise in the area of expertise and the solutions to prevent those issues
• Participate in the design and improvement of internal processes
• Proactively identify issues within the environment and resolve them
• Manage and prioritize issues and bugs with vendor and internal teams
• Troubleshot software and/or infrastructure issues, including hands-on correction of problems and working with necessary support teams to solve issues
• Install, configure, and support the continuous operation of standard notebooks, peripheral equipment, and software within established standards and guidelines
• Administration and maintenance of user accounts in AD and Online Exchange management platforms
• Build a strong working relationship with the customers, understand their needs and processes to maximize productivity.
• Provide effective resolutions for issues submitted via the ticketing system.
• Ensure new tickets are reviewed, assigned, and accepted within the agreed SLA.

Skills on Resume: 

• Incident Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Knowledge Management (Hard Skills)
• Process Improvement (Hard Skills)
• Problem Prevention (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Account Administration (Hard Skills)
• Customer Relations (Soft Skills)

Job Summary: 

• Respond to IT Help Desk requests via telephone, email, via remote access, and in person.
• Tracks all end-user support activities through the IT Department’s incident tracking system.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and software, e-mail, Internet, and local-area network access problems.
• Delivers, tags, and configures end-user PC desktop hardware, software, and peripherals.
• Participate in a rotating on-call schedule that involves after-hours and weekend support and availability, requiring remote access and telephone coverage. 
• Develop and maintain an advanced level of proficiency with software and hardware in use.
• Work independently to research and resolve complex technical issues.
• Works as part of the IT Support Team, providing premier customer service and support to all end-users, internal and external. 

Skills on Resume: 

• Help Desk (Hard Skills)
• Issue Tracking (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Hardware Configuration (Hard Skills)
• On Call (Soft Skills)
• Technical Proficiency (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Be responsible for working as part of a team to provide a highly mobile and high-quality support service to the UK offices by resolving incidents/requests in a timely fashion, remotely or in person.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
• Install, configure, upgrade, and support hardware such as but not limited to laptops, desktop PC's, printers, telephones, and mobile devices.
• Install, upgrade, and troubleshoot all applications that fall under the HL application suite.
• Assist in testing new software and hardware, providing constructive feedback.
• Maintain accurate stock levels and associated records.
• Follow appropriate processes and procedures in relation to the assets' life-cycle.
• Perform desk or departmental moves at a time times that don't impact the end user's ability to work
• Provide 2nd line remote support to the user base of all other offices.
• Provide support at events and meetings in line with the business requirements
• Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures.
• Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logged in accordance with the incident management and quality management processes.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Ownership (Soft Skills)
• Hardware Installation (Hard Skills)
• Application Support (Hard Skills)
• Software Testing (Hard Skills)
• Asset Management (Hard Skills)
• Security Compliance (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist in knowledge sharing by contributing to the creation/amendment of support documentation in the Knowledge Base.
• Understand priorities for the delivery of all IT services and proactively manage own workload, to ensure all deadlines are met.
• Constantly and proactively look for ways to improve the systems, service, processes, performance, and communication of the IT Support Services team
• Provide back-up and support the London-based AV team
• Work overtime and/or work overseas on occasions by the needs of the business.
• Use the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements
• Maintain high levels of incident ownership through the incident lifecycle to satisfactory Customer resolution
• Categorizing and escalating incidents and service requests in line with the Firm's Incident Management Process
• Setting the user's expectations in relation to incident resolution or service request fulfillment.
• Provide timely and constructive feedback in de-escalations of incidents/requests that have been incorrectly assigned.
• Perform call and ticket analysis to ensure that all customer contacts are documented and information related to an incident or service request, from the time reported until resolved, is included, and tickets meet or exceed quality standards.

Skills on Resume: 

• Knowledge Management (Hard Skills)
• Workload Management (Soft Skills)
• Process Improvement (Hard Skills)
• AV Support (Hard Skills)
• Incident Tracking (Hard Skills)
• Issue Escalation (Soft Skills)
• Customer Communication (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Ensure that incident management processes are followed, including routine review of tickets to spot trends and actively working with teams across IT to effect lasting fixes to problems.
• Be the main point of contact for technical escalations, as well as ensuring root cause analysis is completed.
• Manage the IT Co-ordinator to oversee the maintenance of accurate and up-to-date equipment inventories, routinely performing audits to account for stock levels.
• Support the documenting of processes and procedures, taking into consideration current policies, and ensuring the information remains current.
• Confidently builds rapport and instills confidence with all stakeholders and customers
• Understands who their customers are and can identify solutions that meet the requirements of the customer
• Takes a proactive approach to problem-solving by identifying patterns and trends.
• Makes suggestions and recommendations to resolve issues and improve services.
• Analyze service issues and understand dependencies
• Ensures full understanding of departmental processes and procedures, taking steps to close gaps in knowledge.
• Seeks and provides constructive feedback.
• Builds relationships and establishes rapport with ease.
• Sets appropriate and realistic deadlines and works hard to achieve them.
• Makes sound and rational priority decisions concerning own workload.

Skills on Resume: 

• Incident Management (Hard Skills)
• Root Cause (Hard Skills)
• Inventory Auditing (Hard Skills)
• Process Documentation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Service Improvement (Soft Skills)
• Workload Prioritization (Soft Skills)

Job Summary: 

• Proactively operate, administer, and secure the IT server and network infrastructure at A&D.
• Ensure the integrity of the environment by executing backups and validating recovery of the environment, and by granting only approved security to systems and network resources.
• Troubleshoot simple to highly complex errors and failures.
• Provide recommended corrective actions.
• Perform preventive maintenance, upgrade, and diagnose/repair operational hardware breakdowns.
• Monitor the operations and security of the IT infrastructure to ensure continuous operations and to mitigate the risk of security breaches and operational breakdowns.
• Maintain operating procedures, network design, and equipment configuration documentation to support continuous server and network operations, and other IT infrastructure operations.
• Assist in developing and executing projects for upgrades, installations, and maintenance
• Collaborate with Corporate IT on the delivery and support of global services and infrastructure, including WAN, Voice, and Video etc.

Skills on Resume: 

• Infrastructure Administration (Hard Skills)
• System Security (Hard Skills)
• Error Troubleshooting (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• Network Documentation (Hard Skills)
• Project Execution (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage the desktop environment by providing recommendations, coordinating installations, equipment maintenance, and upgrades
• Monitor inventory and ensure compliance with licensing agreements.
• Support a variety of computer-based systems used in the manufacturing environment
• Purchase, install, and configure personal computers and desktop software, while adhering to company policies, procedures, and licensing requirements.
• Research and recommend hardware and software changes and updates to current configurations
• Assist other II-VI A&D sites to provide desktop support.
• Consult with Corporate IT and other II-VI sites to ensure compliance with company standards.
• Collaborates with both A&D and Corporate IT resources on the delivery and support of computer services and products
• Respond to help desk requests and provide end-user support on a timely basis.
• Frequently update users as to the current status of problems/issues and estimated completion dates/times.
• Update help-desk documentation following resolution of problems.

Skills on Resume: 

• Desktop Management (Hard Skills)
• Inventory Compliance (Hard Skills)
• System Support (Hard Skills)
• Hardware Configuration (Hard Skills)
• Technical Research (Hard Skills)
• Help Desk (Hard Skills)
• User Communication (Soft Skills)
• IT Collaboration (Soft Skills)

Job Summary: 

• Provide on-site IT support by diagnosing and resolving routine hardware, software, and network issues.
• Provide daily onsite support for incidents, service requests, and changes
• Develop and manage a queue of unresolved hardware, software, and network issues that require escalation and prioritize accordingly
• Apply software packages to desktops, laptops, and mobile devices using SCCM
• Utilize Active Directory to manage access to domains and applications
• Configure, install, and support workstations, laptops, and virtual machines, including necessary peripheral equipment
• Create, maintain, and update computer images, configurations, software, and hardware for all end-users.
• Assist with the ordering of workstation products, IT accessories, and software for end-users
• Perform IT asset disposal and maintain accurate asset inventory for HW and SW
• Provide remote support via remote administration tools and/or desk-side support
• Work directly with supervisory teams to review current systems and recommend process improvements
• Configure/administer the program Kanban board and connect the physical board with issues on GitHub
• Develop, maintain, and brief the project dashboard and metrics utilizing the provided applications

Skills on Resume: 

• Hardware Troubleshooting (Hard Skills)
• Network Support (Hard Skills)
• Software Deployment (Hard Skills)
• Active Directory (Hard Skills)
• System Configuration (Hard Skills)
• Asset Management (Hard Skills)
• Process Improvement (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide on-site and remote support to users across several company locations.
• Prepare and deploy new desktops, laptops, printers, tablets, and smartphones.
• Provide new users’ equipment and software access.
• Deploy operating system updates during maintenance windows.
• Assist with equipment deployment and configuration changes.
• Accurate Asset management and Inventory (hardware and software)
• Assist with server maintenance and deployment.
• Monitor, manage, and maintain the Win Pak/Honeywell security system
• Documentation and monitoring of IT Systems, issues, and procedures.
• Maintain all systems, applications, security, and network configurations.
• Troubleshoot network performance issues.
• Recommend upgrades, patches, and new applications and equipment.
• Provide technical support and guidance to users.
• Works well independently and within a team.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Hardware Deployment (Hard Skills)
• Asset Management (Hard Skills)
• Security Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide exceptional customer service, either in person or remotely
• Resolve technical issues, including troubleshooting hardware and software issues
• Configure and deploy user smart phones, laptops, desktops, IoT devices, routers, switches, wireless access points and printers, including installing, updating and upgrading software, installing hardware, password resets, implementing file backups and configuring systems and applications
• Manage user administration duties, including documentation (software and hardware inventory) and ticket tracking
• Conduct Maplewood new hire onboarding for email and laptop navigation
• Manage IT asset inventory and manage off-boarding asset retrievals
• Test and evaluate new software and technology
• Working with the external IT, Phone system, MFP vendors and ISP/SIP service providers on connectivity, migrations, upgrades, and new system setups.
• Adhere to all IT support guidelines, processes, and procedures, and the IT code of ethics

Skills on Resume: 

• Customer Service (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Device Configuration (Hard Skills)
• User Administration (Hard Skills)
• Asset Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Software Evaluation (Hard Skills)
• Process Adherence (Soft Skills)

Job Summary: 

• Provide on-site, local IT technical expertise with a global mindset, and support nearby sites
• Ensure full adoption and implementation of Honeywell standards, tools, processes, and strict adherence to Honeywell policies
• Provide local project delivery support (such as SD-WAN, DNA Spaces)
• Integrate into site/business operations MOS (TAM, Staff)
• Enhance the customer experience through proactive support
• Build confidence and trust in IT through face-to-face interactions
• Certify local compliance and security, thus enabling audit success
• Provide a physical presence for IT, enabling immediate response
• Promote innovation and adopt a problem-solving mentality, seeing/experiencing the problem ‘first-hand’
• Promote continual service improvement, deliver enablement training

Skills on Resume: 

• Technical Support (Hard Skills)
• Project Delivery (Hard Skills)
• Policy Compliance (Hard Skills)
• Customer Engagement (Soft Skills)
• Security Management (Hard Skills)
• Problem Solving (Soft Skills)
• Service Improvement (Soft Skills)
• Innovation Mindset (Soft Skills)

Job Summary: 

• Review and manage the supplier-based SLAs, OLAs, SLOs, Customer Sentiment, Kaizen Ideas, and Customer Escalation
• Review sentiment, CSAT, VOC, and other customer feedback to drive improvements in user experience and reduce user effort to obtain IT services and the resolution of IT incidents
• Provide design and support for IT and Business Transformation-based work
• Provide escalation and supplier management to Site and Business leaders
• Work with the cross-functional IT support organization and the suppliers in the planning and execution of other core services, including Cyber Safety, Audit, Compliance, M&A, and Continuous Service Improvement
• Support the business case development, IT transformation, and service optimization initiatives
• Support businesses to adopt new technologies and drive transformation, and in support of IT-based cost savings initiatives
• Provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk, and cyber self-assessments
• Coordinate with the vendor supplier on systems monitoring, event escalation, root cause/corrective action analyses, disaster outage response, and management
• Act as a conduit for assisting/managing the site support vendor relationship
• Ensure customer satisfaction targets for the site's customer feedback are achieved

Skills on Resume: 

• Supplier Management (Hard Skills)
• Customer Experience (Soft Skills)
• Service Improvement (Soft Skills)
• Business Transformation (Hard Skills)
• Risk Management (Hard Skills)
• Technology Adoption (Hard Skills)
• Vendor Coordination (Soft Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Utilize critical thinking skills, prioritize incoming work orders, and efficiently assess situations for appropriate response.
• Applying IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.
• Identify and learn the appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Field incoming requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or request.
• Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
• Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.

Skills on Resume: 

• Critical Thinking (Soft Skills)
• Task Prioritization (Soft Skills)
• Technical Support (Hard Skills)
• Hardware Knowledge (Hard Skills)
• Software Configuration (Hard Skills)
• Customer Service (Soft Skills)
• Issue Documentation (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Manage updates of the application and operating system updates and patches locally or via centralized systems like Microsoft Systems Center Configuration Manager
• Maintain desktop security through management of anti-virus, anti-spyware, and any other client-based security systems
• Configure, deploy, and maintain desktop and laptop computers
• Manage computer lease returns and dispersal of newly leased machines
• Support the use of virtual desktop and application environments using systems like VMware Horizon or Microsoft Remote Desktop Session Host
• Orient new employees to the general Information Technology environment
• Respond to and resolve general hardware and software issues
• Perform user account creation and rights assignments
• Configure and deploy telephones and voicemail
• Track and manage loaner laptops, projectors, and other loaner equipment
• Support and troubleshoot mobile computing devices such as corporate cell phones and tablets.
• Create documentation for programs and procedures, and maintain that documentation

Skills on Resume: 

• System Updates (Hard Skills)
• Security Management (Hard Skills)
• Device Deployment (Hard Skills)
• Virtualization Support (Hard Skills)
• User Administration (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Technical Documentation (Hard Skills)
• Employee Orientation (Soft Skills)

Job Summary: 

• Serves as a point of contact for end-users and provides basic and escalated technical support through in-person or remote communication as part of the Help Desk team
• Provides solution-oriented and customer-focused service while adhering to established practices and procedures
• Answers phone calls, emails, and messages from internal customers regarding IT issues
• Tracks the status of issues utilizing a cloud-based system
• Provides off-hour assistance on a rotational basis
• Processes help desk support tickets by reviewing, categorizing, prioritizing, and assigning tickets to the appropriate project and/or person
• Analyzes and troubleshoots problems, striving for immediate resolution, and redirects or escalates
• Provides endpoint support or remote desktop support for Workiva-owned computers, mobile equipment, digital equipment, and applications
• Performs distribution, installation, and upgrades of applications, device-specific software, and workflows
• Research solutions to unresolved problems using a variety of resources
• Applies knowledge of principles, practices, and procedures of a particular area of specialization to complete difficult assignments

Skills on Resume: 

• Technical Support (Hard Skills)
• Customer Service (Soft Skills)
• Ticket Management (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Remote Assistance (Hard Skills)
• Communication Skills (Soft Skills)
• Issue Prioritization (Soft Skills)
• Application Installation (Hard Skills)

Job Summary: 

• Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focus, and stewardship while modeling the associated behaviors.
• Answers and responds to various IT support requests regarding desktop equipment, network, and software problems, and user application questions via phone, email, instant message, walk-up, or request.
• Maintains requests in a technical support tracking database and ensures the statuses of assigned work orders are current in the system.
• Diagnoses problems with hardware, software, and network.
• Responds quickly to malfunctions and provides solutions while making sure the affected computers and network equipment remain functional.
• Escalates issues that cannot be resolved within an established response time.
• Plans, organizes, and performs hardware and software system configuration, installation, upgrades, and maintenance on computers and peripheral equipment throughout the campus.
• Update the department asset inventory system whenever changes are made and assets are moved between locations.
• Assesses and prepares for the installation of computer equipment, peripherals, and software.
• Receives, tests, and installs new and updated software releases of both standard and customized applications.
• Manages and coordinates the timely repair of hardware, including computers and other related communications devices and printers.
• Installs, troubleshoots, and configures access to applications.

Skills on Resume: 

• Customer Focus (Soft Skills)
• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Asset Management (Hard Skills)
• Problem Escalation (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Respond to requests from the Helpdesk and support internal users on various desktop-related system issues.
• Assess assigned severity levels and prioritize work accordingly.
• Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. (May) exchange equipment parts.
• Train customers on various tools and systems.
• Maintain documentation and training material for supported services.
• Communicate highly technical information to both technical and non-technical personnel.
• Provide hands-on help to other IT groups.
• Implement and follow standards and policies by corporate and division senior management
• Escalate exceptions to the direct manager and/or senior management staff.
• Participate in information technology and infrastructure projects.
• Test new equipment and systems before implementation.

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Task Prioritization (Soft Skills)
• User Training (Soft Skills)
• Documentation Management (Hard Skills)
• Technical Communication (Soft Skills)
• Policy Compliance (Hard Skills)
• System Testing (Hard Skills)

Job Summary: 

• Implement and communicate new technology to internal end users.
• Transport, set up, and maintain systems for special events such as trade shows or conferences.
• Install and configure PCs within the local geographical region, using standard processes and tools.
• Receive and work on break/fix requests from the Helpdesk.
• Send ‘Users’ replacement system and coordinate system repair with vendors.
• Interact and collaborate with vendors regarding PC repairs and vendor-related tickets
• Hold “brown bag” sessions to inform users of new initiatives.
• Contribute to and help create end-user self-help documents and other training material.
• Coordinate transfer of customer data during system upgrades or machine breakdowns.
• Assist facilities with on-site project work for office relocation or refurbishment.

Skills on Resume: 

• Technology Implementation (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Installation (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Training (Soft Skills)
• Data Migration (Hard Skills)
• Event Support (Soft Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Play the role of service desk agent, incident agent and analyst, problem agent and analyst
• Ensure the incident analysis, first and second-line customer liaison, to maximize the first call resolution rate
• Record and track incident information and problem information
• Provide support remotely and on-site
• Participate in the reconfiguration/installation of the PC environment
• Draft technical content for knowledge database
• Test and administer the applications
• Liaise with system administration and database administration for the execution of administration tasks

Skills on Resume: 

• Incident Management (Hard Skills)
• Customer Liaison (Soft Skills)
• Issue Tracking (Hard Skills)
• Remote Support (Hard Skills)
• System Installation (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Application Testing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide quality technical service to all end users in a timely and professional manner
• Assist in the maintenance of all software, configuration settings, operating systems, security updates, computer upgrades, and major and minor software upgrades
• Configure and set up equipment for new associates
• Troubleshoot and correct hardware and software problems
• Monitor the office network and internet connectivity to ensure all network environments are operational
• Assist with A/V needs by understanding meeting requirements, putting together the technology plan, leading the test effort, and assisting during meetings
• Validate Equipment and Access Requests according to the documented process
• Route internal requests to appropriate support teams
• Ensure SLAs are kept, and proper communication through resolution is maintained

Skills on Resume: 

• Technical Support (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Monitoring (Hard Skills)
• Equipment Configuration (Hard Skills)
• AV Support (Hard Skills)
• Request Management (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Provide professional and efficient IT support to Wix employees.
• Resolve technical problems with LAN, WAN, and all kinds of endpoints.
• Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems.
• Take an active part in the team’s projects as an upgrade service, automate processes, or implement new technology
• Manage and maintain AV aspects of the office, including conference rooms and systems, meeting areas, projectors, and speaker systems.
• Manage inventory and purchasing of technical equipment.
• Monitor and respond quickly and effectively to requests received through the IT support system.
• Find technical solutions for the specific needs of the employees.

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Management (Hard Skills)
• Equipment Configuration (Hard Skills)
• Process Automation (Hard Skills)
• AV Management (Hard Skills)
• Inventory Management (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. 
• Perform data backups and disaster recovery operations. 
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components. 
• Configure, monitor, and maintain email applications or virus protection software. 
• Document network-related activities or tasks. 
• Provide technical support for computer network issues. 
• Analyze project data to determine specifications or requirements. 
• Collaborate with others to resolve information technology issues. 

Skills on Resume: 

• Network Administration (Hard Skills)
• Data Backup (Hard Skills)
• System Troubleshooting (Hard Skills)
• Security Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Technical Support (Hard Skills)
• Requirement Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provides IT service management responsibilities, to include service request management, asset management, account management, Fileshare management, and transition management (e.g., Seat and/or Technical Refresh and OS Refresh).
• Addresses, escalates, and/or tracks local technical issues through remediation in accordance with established best practices.
• Supports Trusted Agent requirements for SIPR token issuance.
• Maintains inventory of desktop and laptop computers, monitors, printers, and other IT-related equipment.
• Performs Pre-Invoice validation of ordered/delivered services.
• Applies technical and project management expertise in collaboration with other team members to develop requirements, identify tasking, manage project execution, recognize, report, and remediate issues representing schedule risk.
• Learns the physical infrastructure of networking/IT to understand limitations and help in identifying solutions to problems/issues/requests, and communicate infrastructure requirements to the NMCI leadership team.
• Acts as command liaison for communicating field requirements to leadership.
• Attends NMCI POC meetings and training sessions to keep up-to-date on the requirements for NMCI ordering.
• Provides advice and guidance to customers to include recommending solutions to users' requests, and training on hardware/software.
• Provides suggestions to improve project execution and complete project deliverables on behalf of the NETC CIO staff.
• Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination, ensuring accuracy and completion of all necessary documentation/inventory controls.

Skills on Resume: 

• Service Management (Hard Skills)
• Asset Management (Hard Skills)
• Project Coordination (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Inventory Control (Hard Skills)
• Customer Guidance (Soft Skills)
• Change Management (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• System documentation maintenance and review.
• Keep them informed of incident progress, notifying them of impending changes, and agreeing on outages.
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require engineer-level support.
• Be responsible for entering time and expenses in ConnectWise as they occur.
• Enter all work as service tickets.

Skills on Resume: 

• Documentation Management (Hard Skills)
• Customer Communication (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Request Handling (Hard Skills)
• Ticket Escalation (Hard Skills)
• Time Management (Soft Skills)
• Service Coordination (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide internal IT service support
• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunctions.
• Conduct inspections to ensure IT systems and equipment are operational.
• Manage, maintain, and troubleshoot Email Server, Office 365, VPN, and file sharing
• Manage, set up, and troubleshoot Cisco VoIP, video conference, and Cloud Conference systems
• Manage and maintain equipment, consumables, and other IT Supplies
• Maintain accurate records and ensure documentation is up to date
• Assist personnel with installation, configuration, and ongoing usability of system hardware and software

Skills on Resume: 

• Technical Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Network Management (Hard Skills)
• Email Administration (Hard Skills)
• VoIP Management (Hard Skills)
• Inventory Management (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Customer Assistance (Soft Skills)

Job Summary: 

• Provides complex technical support, planning, and coordination for end-user touch points of the distributed computer environment, including desktop, software, and hardware installation, support, and distribution, and remote access technologies.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies, and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes, including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in the analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Be responsible for partnering with the business units supported to understand the business impact of support issues.
• Be responsible for the analysis, design, and implementation of desktop technology life cycle management processes, including technology procurement, refresh, and disposition.
• Be responsible for project analysis, design, coordination, and planning for all technical components of desktop-related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Updates inventory additions and changes to the inventory DB.
• Updates and closes tickets and requests.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Analysis (Hard Skills)
• Network Management (Hard Skills)
• Remote Access (Hard Skills)
• Project Coordination (Soft Skills)
• Vendor Collaboration (Soft Skills)
• Lifecycle Management (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide professional, accurate, and timely responses for all requests using established troubleshooting procedures to identify and resolve technical issues and client requests, including software and peripheral installations and configurations, remote system access provisioning and connectivity issues, including VPN, Mobile devices, VDI (Virtual Desktop Infrastructure), RSA 2-Factor authentication, etc.
• Provide support for Electronic data transfer and interface systems, including user administration, client onboarding, systems monitoring, troubleshooting, initial triage, and escalation of internal and external client-end-user issues
• Be responsible for performing routine maintenance and daily operational control under general supervision.
• Project leadership, equipment procurement, desktop deployment using WDS (Windows Deployment Services), token provisioning, system/network monitoring, track accurate and timely updates in the Track-It Enterprise ticketing/asset system, and provide analysis reports on applications, systems, security access, hardware, and other related entities.
• Collaborate with the Interface, Infrastructure, Development, Business Applications, Account Management, users, and vendors to investigate operational, hardware, and telecommunications issues and projects.
• Carry out necessary tasks to implement the resolution.
• Educate end users and peers on systems and be responsible for creating and maintaining procedures and related documentation.
• Provide advanced problem-solving, troubleshooting, and system consultation for client medication interface systems
• Participate in the IT on-call support rotation.
• Provide systems administration support in Active Directory, account security, file and print, virtualization (VMware), and system access.
• Interact professionally with multiple levels of personnel within the organization, internally and externally.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• System Administration (Hard Skills)
• Network Monitoring (Hard Skills)
• User Support (Soft Skills)
• Project Leadership (Soft Skills)
• Documentation Management (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Problem Resolution (Hard Skills)

Job Summary: 

• Working within corporate standards and guidelines, deploys, supports, and maintains all client endpoint computers and peripherals.
• Installs software and troubleshoots endpoint issues.
• Maintains local and network printer setup and maintenance for both local and remote employees.
• Works with Cohu’s helpdesk system to record incidents related to software installations, network problems, or other computer-related issues.
• Uses the system to evaluate, prioritize, and solve recorded incidents.
• Be responsible for interpreting operating instructions and providing necessary IT training to end users.
• Works with the IT team to keep software and hardware inventories up to date.
• Observes corporate standards for inventory management.
• Manages, deploys, and enforces company software licensing.
• Monitor, research, and resolve technical problems, and escalate unresolved issues to other IT staff.
• Research and resolve issues on their own when internal resources are not available.
• Track and monitor problems to ensure a timely resolution and maintain updated help desk problem tracking resolution descriptions.

Skills on Resume: 

• Endpoint Management (Hard Skills)
• Software Installation (Hard Skills)
• Printer Maintenance (Hard Skills)
• Incident Management (Hard Skills)
• User Training (Soft Skills)
• Inventory Management (Hard Skills)
• License Compliance (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support across the company.
• Set up accounts for new users.
• Repair and replace equipment.
• Perform electrical safety checks on the company’s computer equipment.
• Provide support, including procedural documentation and relevant reports.
• Maintain records of software licenses.
• Manage stocks of equipment, consumables, and other supplies.

Skills on Resume: 

• Hardware Installation (Hard Skills)
• Network Maintenance (Hard Skills)
• Technical Support (Hard Skills)
• User Account (Hard Skills)
• Equipment Repair (Hard Skills)
• Safety Compliance (Hard Skills)
• Documentation Management (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Comprehensive knowledge of operational procedures for computing support, Help Desk support, servers, network, Windows, and MAC operating systems, and troubleshooting concepts
• Works with limited supervision and a high degree of latitude for independent judgment
• Provisioning/Installation of computers and peripherals
• Provides on-site telecommunications support
• Investigates and resolves computer software and hardware problems.
• Support computing devices, infrastructure, software, and tools for Macintosh
• Resolves user requests for technical assistance through either telephone, online, or on-site support
• Deliver VIP support for corporate executives and their direct reports

Skills on Resume: 

• Technical Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Computer Provisioning (Hard Skills)
• Telecom Support (Hard Skills)
• Macintosh Support (Hard Skills)
• Independent Work (Soft Skills)
• Customer Service (Soft Skills)
• VIP Support (Soft Skills)

Job Summary: 

• Thoroughly document work records through a ticket-based tracking system
• Develop and maintain desktop standards through testing and certification of hardware and software
• Be responsible for compliance with company licensing requirements
• Debug and configure remote connectivity problems between ACCO and outside vendors
• Installs, moves, or removes computer equipment for end-user physical moves
• Maintain security standards of user accounts and/or access
• Provides user training on simple system access and usage
• Creation of training materials and instructions for end-users

Skills on Resume: 

• Ticket Management (Hard Skills)
• System Configuration (Hard Skills)
• License Compliance (Hard Skills)
• Remote Connectivity (Hard Skills)
• Hardware Deployment (Hard Skills)
• Security Management (Hard Skills)
• User Training (Soft Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Acts as 1st line of GIS technical support for the client.
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs, acts as a customer liaison
• Provides troubleshooting and technical support via phone, email, and desktop screen sharing, clarifies customer issues to obtain necessary information
• Provides accurate feedback on technical problems, next steps, and solutions
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, and consults with Esri support
• Creates, updates, and resolves work request tickets, updates work time log, and provides status/progress reports
• Instructs customers in using Esri ArcGIS solutions and supported applications, enabling customers to be more productive with GIS
• Develops, updates, or maintains system/technical documentation
• Connects customers to training and other resources to assist them in using the systemAssists in application validation after system updates/upgrades
• Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
• Assists in implementing ArcGIS solutions
• Performs a variety of special projects and assignments and provides on-call support
• Develops the client's GIS User Group, resources, training materials, and website
• Follows client's IT policies, procedures, guidelines, and standards

Skills on Resume: 

• Technical Support (Hard Skills)
• Customer Service (Soft Skills)
• Issue Escalation (Hard Skills)
• Ticket Management (Hard Skills)
• User Training (Soft Skills)
• Documentation Maintenance (Hard Skills)
• Data Management (Hard Skills)
• ArcGIS Implementation (Hard Skills)

Job Summary: 

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk-side training upon request for enterprise applications
• Request hardware and software through the requisition system by their supervisor
• Provide hardware support, printer, and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand the client's business needs and effectively match the client's business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• System Diagnosis (Hard Skills)
• Application Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• Project Participation (Soft Skills)
• Business Alignment (Soft Skills)

Job Summary: 

• Collaborate with the IT support team to provide high-quality end-user IT support throughout the customer base
• Serve as 1st point of contact for end-user hardware, software and networking issues
• Respond to service calls to diagnose, troubleshoot and resolve user technical problems
• Provide support to bridge the gap between organization, mission and existing technical capabilities by developing solutions that meld business process with value-added information system solutions in alignment with command mission goals
• Perform setup, installation, maintenance, troubleshooting and/or upgrade of hardware, software and associated peripherals
• Resolve user issues promptly or escalate to the appropriate resource
• Build and configure PC’s, load software, conduct audits for unlicensed software, security audits and other tasks required to keep systems up and running
• Provide naval message administration and tech support to customers
• Expected to assist in the development of user training documentation
• Provide input to and/or lead end-user training

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Hardware Installation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• System Configuration (Hard Skills)
• Documentation Creation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide help desk support for troubleshooting user hardware and software issues
• Assist with maintaining the company's LAN, including servers, workstations, and communications equipment such as switches and routers, and telephones
• Assist with maintaining the Active Directory, adding and deleting users
• Support and maintain the interface with the company's telephone system
• Set up and troubleshoot company-owned smartphones (iPhone, Android)
• Perform troubleshooting and correction of software issues for the company's products
• Assist vendors with troubleshooting of installed systems
• Assist with maintaining IT-related policies and procedures
• Assist with performing IT-related vendor due diligence
• Assist in the coordination of projects involving the bank’s systems and premises, such as new offices and the reconfiguration of existing workspace

Skills on Resume: 

• Help Desk (Hard Skills)
• Network Maintenance (Hard Skills)
• Active Directory (Hard Skills)
• Phone Support (Hard Skills)
• Mobile Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Policy Management (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that the desktop connection, ie, network jacks, are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Liaise with third-party support and PC equipment vendors.

Skills on Resume: 

• Desktop Support (Hard Skills)
• System Configuration (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Administration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Troubleshoot software and hardware-related issues both in-person and remotely
• Prepare, configure, and troubleshoot laptops, desktops, desk phones, mobile phones, printers, and other end-user devices.
• Assist with onboarding and offboarding of users (manage PC setup and deployment using standard hardware, images, and software)
• Support audio and video equipment in conference rooms and meeting rooms
• Become a subject matter expert (SME) for specific business applications.
• Collaborate on special projects
• Assist with the maintenance and support of the physical IT infrastructure.
• Purchasing and maintenance of IT inventory

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Device Configuration (Hard Skills)
• User Onboarding (Soft Skills)
• AV Support (Hard Skills)
• Application Expertise (Hard Skills)
• Project Collaboration (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Development and maintenance of EUC processes, standards, and procedures.
• Identifies ongoing service improvements to systems and processes, people, and technology.
• Works with all IT Support teams, Service Management, and external stakeholders (e.g., customers and 3rd parties).
• Uses the ITSM toolset and process to oversee, manage, and drive closure 
• Incidents and requests through both Old Mutual Support Teams and Service Providers.
• Ensures the development of fixes and/or enhancements to applications, platform, or infrastructure, and the implementation thereof.
• Maintains positive collaboration between the Workplace Enablement teams, identifying possible deficiencies and improvements.
• Supports the provisioning of production applications.
• Provides technical advice and consultation to the business.
• Implements cost-saving/optimization initiatives.
• Acquires and applies knowledge of business processes, procedures, policies, and practices.
• Communicates effectively regarding support-related activities.
• Participates in software and/or hardware upgrades.
• Be responsible for capacity monitoring

Skills on Resume: 

• Process Management (Hard Skills)
• Service Improvement (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Incident Management (Hard Skills)
• Application Support (Hard Skills)
• Technical Consultation (Soft Skills)
• Capacity Monitoring (Hard Skills)
• Cost Optimization (Hard Skills)

Job Summary: 

• Use IT Service Management principles, complete all relevant actions related to ticket management, including detection, recording, classification, investigation, escalation, resolution, and ownership.
• Proactively manage Rocketeer expectations, ensuring to keep tickets current with updates, including actions taken, their results, and interactions with the customer.
• Ensure that their needs and expectations are understood and met regarding the provision of IT services and support.
• Respond to and resolve customer requests promptly and per established policies, standards, processes, and service level targets.
• Act responsibly and diligently to protect the brand, reputation, and customers by acting in compliance with all Information Security policies and processes.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Install company company-provided software
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help with requests
• Develop help sheets and frequently asked questions lists for end users
• Maintain a focus on security and patching, working with the automated systems.

Skills on Resume: 

• Ticket Management (Hard Skills)
• Customer Communication (Soft Skills)
• Technical Support (Hard Skills)
• Security Compliance (Hard Skills)
• Hardware Installation (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Documentation Creation (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Provide Support for computers and attached peripherals, including fundamental network troubleshooting on computers and wall jacks
• Provide Support for clinical application installation on computers and General troubleshooting of the application with help from a clinical specialist
• Assists in asset management for IS hardware, software, and equipment
• Assists in the development of specific work plans and due dates with general supervision
• Troubleshoot and perform break/fix of laptops (both Windows and MacOS), desktops and peripheral networking and A/V equipment
• Resolve issues with applications, interfaces, hardware, software, security and system failures
• Image, Provision, and deploy MS Windows and MacOS laptop and desktop workstations for new hires
• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat, and remote control tools, and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates, and documents user questions and problems, as well as isolates and resolves information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Application Support (Hard Skills)
• Asset Management (Hard Skills)
• Hardware Repair (Hard Skills)
• System Deployment (Hard Skills)
• Issue Escalation (Soft Skills)
• Customer Assistance (Soft Skills)

Job Summary: 

• Provide guidance and support to institute staff, both in person and remotely.
• Provide 1st-level support such as password and account changes, setting up and configuring new devices (Windows and macOS), and installing authorized software.
• Assist with resolving hardware and software issues on both Windows and Mac operating systems, so experience supporting macOS.
• Log support requests through Halo, the ticket system, and escalate IT issues to the IT Service Desk Supervisor.
• Support the IT team by recording assets, maintaining documentation, and purchasing IT equipment.
• Perform a wide range of duties from the lowliest printer mapping request to new computer builds, all the way up to system migrations.
• Prepare, configure, and troubleshoot laptops, phones, printers, and other end-user devices.
• Create and assume ownership of accounts in Active Directory, Office 365, and internal business applications.
• Play an integral role in various projects and company initiatives, like a security program, office moves, and MDM initiatives, and support the Audio/Visual functions of the company
• Write and take ownership of documentation on IT systems and processes that will be used by both customers and the team
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications and databases.
• Install and configure new IT equipment, including servers, desktops, printers, access control, digital displays, audio systems, and security systems (with cameras).
• Assist all users with any logged IT-related incidents when called upon.
• Install and terminate a variety of cabling.

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Configuration (Hard Skills)
• Account Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Documentation Creation (Hard Skills)
• Project Participation (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Be responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
• Provide end-user and problem resolution for computers, laptop/notebook computers, printers, and other peripheral hardware, and software applications.
• Utilize the trouble-ticketing system to document the work and facilitate communication with the clients.
• Hand-hold and work with all levels of end users, including high-level users, difficult users, non-technical users, and demanding users.
• Be responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, and the development of specialized systems and operational procedures.
• Provide project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery, and continued support throughout the life of the jobsite.
• Provide desktop and application support to all employees.
• Be responsible for onboarding new users via Active Directory and Exchange/Office 365.
• Be responsible for responding, resolving, and escalating issues submitted via the ticketing system or phone call.
• Be responsible for providing problem identification, diagnosis, and resolution.
• Demonstrate commitment to providing excellent customer service.
• Contributes to the documentation of procedures and guidelines for internal team use.

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Maintenance (Hard Skills)
• User Onboarding (Hard Skills)
• Project Management (Soft Skills)
• Issue Resolution (Hard Skills)
• Customer Service (Soft Skills)
• System Configuration (Hard Skills)
• Documentation Management (Hard Skills)